Technovision Interactive Inc Jobs in Usa

We are looking for a Customer Service Representative to support both customer interactions and general office administration.

You will handle inquiries, assist with daily office tasks, and help ensure smooth operations.

Key Responsibilities Respond to customer inquiries (phone, email, in-person) Resolve issues professionally and efficiently Perform administrative tasks (data entry, filing, scheduling) Maintain accurate customer records Support day-to-day office operations Requirements Experience in customer service or admin roles Strong communication and organizational skills Basic knowledge of Microsoft Office Ability to multitask and stay detail-oriented

We are seeking a Remote Chat Support Agent to assist customers through online chat.

You will provide prompt, professional support while ensuring a positive customer experience.

Key Responsibilities Respond to customer inquiries via live chat Resolve issues quickly and accurately Provide product/service information Maintain clear and professional communication Record and update customer interactions Requirements Strong written communication skills Customer service experience preferred Basic computer skills and typing ability Ability to multitask and work independently
Remote working/work at home options are available for this role.

Pay Rate: $24.00/Hour on W2 Job Title: Validation Technician Location: Tewksbury, MA Duration: 12 Months Contract+ Shift: 1st Description : Validation techs – instrument calibration after assembly is done.

Job Summary: Perform customer support activities involving the installation, preventative and corrective maintenance, and testing of electronic equipment and sub-systems used for monitoring nuclear power levels in the nuclear industry.

Test and verify the performance and required maintenance of assigned customer equipment.

Interacts with customers and co-workers and work is usually done under general supervision.

Essential Job Functions and Accountabilities: Perform electrical testing of components, printed circuits, assemblies, and systems.

Document test plans, test procedures, and test results of each assigned job.

Work with Engineering and Assembly to ensure manufacturing, construction, installation and operations conform to functional specifications and customer requirements.

Identify, diagnose, and repair electronic failures at the component level Other miscellaneous duties as assigned.

Minimum Requirements: H.S.

Diploma or equivalent.

2-5 years electronics testing or relevant work experience.

General knowledge of the operation of analog electronic components.

Demonstrated ability to troubleshoot electronic circuit's.

Ability to read and understand electronic schematic's.

Knowledge of ESD best practices.

Preferred Requirements: Associates degree in technical discipline or Technical Electrical/Electronics/Computer experience desired but not required.

Non-negotiable Criteria: Demonstrates company values
- Integrity, Intensity, Innovation and Involvement.

Job Title: Member Care Coordinator Location : Hybrid In Farmington/Gallup, NM Duration : 6+ months contract BASIC FUNCTION: This position is responsible for conducting home health assessment, contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities.

ESSENTIAL FUNCTIONS: Responsible for home health assessments and system updates.

Perform outreach and follow up attempts to members on their health care plan.

Build relationships with members to encourage compliance with care plans and to alert the Case Manager quickly when issues arise.

Inform and educate members on their program, may use supplied scripts.

Complete records in system by performing data entry.

Encourage member usage of our programs, including arranging appointments and additional member services (e.g., transportation).

Generate appropriate correspondence and send to member manually, electronically, or telephonically.

Conduct check-ins with members to review individual care plan goals.

Maintain production requirements based on established department business needs.

Provide support to the clinical team by performing the non-clinical functions (as identified by the business process) necessary to generate, manage, and close a case within the platform.

Receive, analyze, conduct research and respond to telephone and/or written inquiries.

Process information from member or provider to determine needs/wants and ensure customer questions have been addressed.

Respond to customer or send to appropriate internal party.

Notify help desk of system issues.

Perform data entry function to update customer or provider information.

Obtain required or missing information via correspondence or telephone.

May serve as contact for the various groups regarding claims which involves conducting research, obtaining medical records/letters of medical necessity from TMG, reopen or initiate new cases as needed and refer case to clinicians.

Support and maintain communications with various in-house areas regarding groups? concerns, i.e.: Marketing, Provider Affairs, and SSD.

Communicate and interact effectively and professionally with co-workers, management, customers, etc.

Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.

Maintain complete confidentiality of company business.

Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS: Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination for a state managed or waiver program OR 3 years managed care systems experience.

Knowledge of medical terminology.

Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs.

PC proficiency including Microsoft Office applications.

Customer service skills.

Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical issues.

Current state driver license, transportation, and applicable insurance.

Ability and willingness to travel.

Job Title: French Customer Service Agent Location: Nashville, TN Duration: 3 Months+ (Possible Extension) Description: · French Customer Service Agents needed to support French customers.

· Need to Speak French Job Responsibilities: · Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

· Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

· Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

· Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

· Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

· Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

· Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

· Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

· Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

· Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

· Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

· Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

· Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support

FTE Specialist, Client Programs & Events Hybrid schedule (3 days in office), with flexibility needed depending on events.

Location NYC The Opportunity We are seeking a Specialist, Client Programs and Events to join the firm.

Within this position, you will be responsible for the comprehensive planning, coordination, and execution of client-facing events that support the Firm???s business development and marketing objectives.

These events include CLE seminars and webinars, receptions, dinners, and other high-profile functions.

Reporting to the Assistant Director of Client Programs and Events, the Specialist works as part of the global events team and collaborates closely with business development team, practice groups, partners and other administrative departments to ensure the seamless delivery of events of all sizes.

This position will be based in our New York office and has a hybrid in-office/remote working schedule.

Please note that the firm will not sponsor applicants for work visas for this position.

Handles the planning, coordination and execution of client-facing events, including CLE programs, seminars, webinars, and special events such as dinners, receptions and other interactive client engagement events.

Ensures all event details are executed to the highest standard, reflecting the Firm's brand and client service values.

Collaborates closely with the Business Development teams, practice groups, and partners to align event strategies with practice-specific and Firmwide goals.

Works as a collaborative member of the global client events team, supporting events in other offices as needed.

Partners with Business Development teams to identify target audiences and support BD initiatives to maximize ROI.

Ensures compliance with MCLE accreditation standards across relevant jurisdictions for CLE and educational programming.

Builds and helps maintain accurate invitation and attendee lists in the firm's CRM, ensuring data integrity.

Tracks event-related activities in Firm databases, aggregate and analyze data for reporting, and provide post-event analysis and recommendations for improvement.

Researches and maintains up-to-date intelligence on venues, restaurants and vendors.

Coordinates logistics such as catering, audio-visual requirements, and on-site or virtual event support.

Handles contract review and negotiations.

Develops detailed cost estimates for a variety of event types, leveraging market knowledge to ensure accuracy and value; monitors and maintains event budgets throughout the planning and execution process.

Presents event concepts and recommendations to stakeholders, tailoring proposals to event objectives and suggesting enhancements to create exceptional client experiences.

Manages Firm resources responsibly and in accordance with policies and procedures.

Stays informed of industry trends, competitor activities, and emerging event technologies to support innovative and effective event delivery.

Contributes ideas for process improvements and best practices within the events team.

Demonstrates exceptional interpersonal, written, and verbal communication skills to facilitate effective work relationships.

Supports the professional development of colleagues by sharing knowledge and best practices.

Maintains composure and problem-solving skills when unexpected challenges arise during events.

Performs other related duties as assigned to support the Firm???s business development and marketing initiatives.

Qualifications Proficient in relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems Strong interpersonal and communication skills, with the ability to synthesize and convey information effectively in writing and verbally Demonstrates exceptional close attention to detail Solution-oriented, excellent analytical, troubleshooting, organizational, and planning skills Ability to handle multiple projects and shifting priorities Ability to handle sensitive matters and maintain confidentiality Ability to organize and prioritize work Ability to work well in a demanding and fast-paced environment Ability to work well independently as well as effectively within a team Ability to use discretion and exercise independent and sound judgment Knowledge of Firm practice areas Familiarity with CRM systems and database management Excellent proofreading skills Flexibility to travel Flexibility to adjust hours and work the hours necessary to meet operating and business needs Education and Experience Bachelor's degree Minimum of five years related experience in a professional services environment The starting base salary for this position is expected to be within the range listed under Salary Details.

Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details $100,000
- $110,000

FTE Client Accounting Accruals Coordinator The Opportunity We are seeking a Client Accounting Accruals Coordinator to join our Firm.

This position will be based in our NYC office (hybrid).

The position provides client accounting analysis and estimation, tracking, and accurate reporting of unbilled legal expenses (accruals) and collaboration with legal business services professionals to meet reporting deadlines.

Coordinates client accrual requests end-to-end.

Prepares/forwards accrual requests, runs the relevant unbilled/accrual data, and compiles for distribution.

Validates and reconciles matter/billing details across E-Billing platforms and Aderant to ensure accurate routing.

Maintains accrual request administration and distribution controls for deadlines and formatting as required by client.

Oversees matter cleanup and resolves missing/unclear matter identifiers to ensure complete and accurate accrual reporting.

Coordinates follow-ups, handles accrual exceptions and applies documented special routing requirements for specific partners/clients.

Navigates various E-Billing platforms.

Clearly communicates and responds to inquiries and requests made by clients, attorneys, and business services professionals.

Coordinates Client Accounting efforts on AR & Unbilled outstanding balances in collaboration with billing, secretarial, and other Firm business services professionals.

Research A/R & Unbilled balances for Firm wide clients.

Documents meetings/discussions with billers, partners and clients for actions and/or later follow-up.

Communicates issues and escalate as needed.

Interacts daily with the E-Billing, Billing & Collection teams.

Actively seeks to enhance knowledge of all Client Accounting procedures and processes.

Maintains complete and up-to-date files for each partner and/or client.

Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.

Manages Firm resources responsibly.

Complies with and understand Firm operation, policies, and procedures.

Performs other related duties as assigned.

Qualifications Experience with Aderant, Bill Blast and client eBilling platforms (e.g., CounselLink, Legal Tracker, Collaborati).

Proficiency in Microsoft Office, especially Excel (e.g., pivot tables, v-lookups), with the ability to learn new software and operating systems.

Demonstrates excellent interpersonal, written, and verbal communication skills.

Highly organized with strong attention to detail and the ability to manage competing deadlines.

Ability to handle sensitive client matters with professionalism and discretion.

Ability to organize and prioritize work.

Ability to work well in a demanding and fast-paced environment.

Ability to handle multiple projects and shifting priorities.

Education and Experience Bachelor's degree Minimum of three years of Billing or Collections experience in a law firm or professional services environment The starting base salary for this position is expected to be within the range listed under Salary Details.

Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details $75,000
- $85,000

We are seeking a Kronos Senior Business Analyst Lead to support the upgrade from Kronos Workforce Central to UKG Pro Workforce Management (WFM).

This role involves consolidating five WFC instances into a single Kronos WFM instance, managing complex integrations, and ensuring seamless data transfer with PeopleSoft HRMS and other legacy systems.

The role requires a strong understanding of stakeholder management, business requirements, Peoplesoft development and testing processes.

Key Responsibilities: Stakeholder Management: Collaborate effectively with business and IT stakeholders to gather and understand requirements for the UKG Pro WFM upgrade.

Requirement Analysis: Analyze business requirements and ensure they are accurately translated into functional specifications.

Test Script design and Development: Develop and manage test scripts using the designated testing tool to ensure comprehensive coverage of business scenarios.

Experience in implementing and configuring Kronos Workforce Central Suite and Kronos Pro WFM.

Experience in configuring Kronos Workforce Timekeeper.

Knowledge of Activities, Mobile, Analytics and other Workforce Central modules is a plus.

Knowledge of full life-cycle of a project including gathering detailed requirements, being able to develop a design and then building of the design to deliver the solution to the client.

Excellent client interaction and communication skills are needed.

Data extraction from WFC, cleansing, reformatting as per latest configuration and upload into Pro WFM.

Adoptability to learn SI tools and accelerators to leverage Willing to travel to customer's location as needed.

Team Leadership: Lead a team of Kronos analysts in testing and validating system configurations and integrations.

Integration Oversight: Work with the system integrator and PMO to ensure successful integration with PeopleSoft and other legacy systems using Kronos Boomi middleware.

Configuration Validation: Ensure accurate configuration and validation of pay rules.

CBA's and payroll processing, maintaining pay rates in PeopleSoft.

Project Coordination: Coordinate with the Program Manager to align project objectives and timelines, ensuring successful project delivery.

Qualifications: Proven experience as a Business Analyst Lead with a focus on Kronos or UKG Pro WFM implementations.

Strong stakeholder management skills and the ability to work collaboratively with cross-functional teams.

Experience in developing test scripts and leading testing efforts for complex systems.

Familiarity with integration tools and middleware, particularly Kronos Boomi.

Experience and expertise Knowledge of PeopleSoft HRMS and its integration with WFM systems.

Excellent communication and leadership skills.

Strong analytical and problem-solving abilities.

Reporting: This role reports directly to the Kronos Program Manager.

Kronos, ukg

Job Title : Senior Nuclear Scheduler Job Location : Waterford, CT (onsite) Job Duration: 12+ Months (Possibility of extension) Pay rate: $ 56.34/hr.

on w2 Job Description: Are any certification required: No certifications, P-6 Training/Experience required.

Top 3 Required Skills: Experience with Excel, MS Project, and Word also helpful.

Must have experience working with resource loading schedules, contractor generated baseline schedules, time impact analyses, and earned value management reporting.

Ability to convert schedules from one format to another (i.e.

Primavera P6 to Primavera P3 or Microsoft Project).

Hands-on proficiency in Primavera Project -Planner (P6) required.

What soft skill requirements do you have (team fit and personality requirements)? Strong communication skills both verbal and written.

Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams.

Nice to Have Skills: Must have a working knowledge of how to read engineering / construction drawings.

Must understand how project and Supplier work-Products are actually sequenced and constructed.

Ability to work with multiple teams with a matrix management organization.

High Level Project Overview: In conjunction with Engineering, Procurement and Construction (EPC) Contractor Scheduler, develop, implement and analyze the master project schedule (engineering, procurement, construction, commissioning) to ensure activities are on track to meet project milestones.

Integrates and manages owner project schedule submittals into master schedule.

Responsible for reviewing critical path, lag relationships, constraints, and milestones.

Addresses, reviews and corrects any issues with master project schedule to assigned EPC Contractors.

Track all project issue specifics as they relate to the master schedule.

Applies specialized technical knowledge of construction schedules to address/resolve any issues with project team.

Act as lead schedule representative to major projects.

Serve as project schedule subject matter expert and communicate issues up through project team and management.

Walk project site and to verify and document the contractors weekly schedule progress.

Interface with other Supplier Groups to provide scheduling data for change order requests, bid comparisons, and resolving schedule problems.

Perform detailed schedule variance analysis via Primavera Project Planner (PS) Software.

Liaise with EPC Contractor to develop and maintain project metrics (progress curves, labor histograms, project milestone, issues, etc.) to ensure site project goals are met, up to and including Primavera instruction/training.

Provide weekly/monthly summary reports to Project Management leadership team, Site Project Management team and executive leadership.

Train, coach and educate staff on proper scheduling techniques.

Preferred Years of Experience: 2+ years.

Education: Degree preferred, then the degree or an equivalent combination of education and demonstrated related experience are accepted in lieu of preferred degree.

If degree is required, then the equivalency is not accepted in lieu of the required degree.

Bachelor preferred in Engineering or Construction Management Are there any specific companies/industries you’d like to see in the candidate’s experience? No Preferred Interview Process Overview (High level): Microsoft teams interview.

At any time is overtime required or would you say it is just available as a function of the job? Yes, for outages OT will be available.

Associate degree or completion of technical program in craft discipline (mechanical, electrical, instrument and controls, etc.) or nuclear operations desired.

Prior work experience demonstrating working knowledge of craft specialty/nuclear operations; related work experience preparing maintenance (PM/CM/Outage) schedules required.

Considerable knowledge and work experience in project planning and work management.

Knowledge of company software and systems used for scheduling outages.

Proficiency in Critical Path Method (CPM) schedule analysis, with considerable experience in the use of a computer, spreadsheet applications and on-line scheduling software.

Proven ability to prepare and present technical information and data in a variety of formats.

Previous experience working with LAN-based project scheduling tools.

Excellent organizational skills, ability to prioritize work of self and others, work in a fast-paced environment.

Excellent communication skills and demonstrated experience through effective interaction with various levels of employees and management.

Demonstrates strong analytical and abstract thinking skills, good problem-solving skills, skill in determining the impact of changing variables on plant operations.

Ability to process information and make decisions quickly in a fast-paced environment.

Must be detailed oriented.

Min of HS Diploma.

FTE EPIC Client Systems Administrator II Job Description Salary Range $33.30
- $53.14 Summary Under moderate direction, the EPIC Client Systems Administrator II is responsible for the implementation, configuration, maintenance, and support of Epic client systems and related infrastructure.

This role ensures the reliability, performance, and security of Epic environments while partnering closely with Epic application teams, IT engineering, clinical operations, and business stakeholders.

The ECSA plays a critical role in supporting upgrades, deployments, business continuity, and the overall stability of the Epic ecosystem.

Essential Functions: Apply technical and analytical skills to research and resolve tickets and performs basic application build.

Develop strong relationships with end users.

Work with IT staff as needed to resolve issues, address user concerns, track and perform system change requests.

Participates in all testing, go-live, and projects as needed and provides support during go-live events including during off-hours.

Follow change management procedures and requirements provided by the organization.

Maintain and support Epic-related hardware, including workstations, mobile devices, scanners, specialty peripherals and printers.

Maintain and support Epic system performance, reliability, and security across Windows, Citrix, and virtualized environments.

Maintain and support Epic client deployments, including Kuiper, Satellite, Hyperdrive, Rover and Remote Client.

Provides technical guidance to less experienced resources as needed.

Contributes to projects by determining tasks and priorities, assisting with discovery and scope setting sessions, and managing portions of low complexity projects.

Responsible for tracking and maintaining all application work including but not limited to NOVAs, standard documentation, and all other documented processes within the department and organization.

Communicates and collaborates all major changes through the proper channels.

Work closely with trainers on all changes and new features to develop documentation and training strategies.

Identifies, evaluates, and recommends new technologies.

Demonstrates proficiency in assigned applications and understands interactions between system components.

Performs other duties as assigned.

Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications Required: Associates Degree in Information Technology, Computer Science, or related field or 2 years EHR analyst experience; or 1 year EHR analyst experience plus 1 year additional relevant healthcare training and/or healthcare work experience.

Have 3+ years experience as an EHR Application Analyst I or equivalent position; or perform at required level per manager's discretion.

Hold a minimum of one Epic certification and be up to date with all cert requirements.

Epic ECSA Certification (current or within 6 months of hire).

Team oriented, strong collaborator, organized, can prioritize work with moderate supervision.

Strong understanding of Windows Workstation, Active Directory, Citrix, and virtual desktop technologies.

Ability to troubleshoot complex technical issues across multiple layers of infrastructure.

Strong communication, interpersonal, troubleshooting and documentation skills.

Ability to learn new technology quickly.

Ability to read, analyze, and interpret technical manuals, and government regulatory guidelines.

Ability to effectively present information, respond to questions, and educate diverse groups of people.

Desired: Experience supporting peripheral devices in a healthcare setting including printing, scanning, mobile devices.

Job Classification: FLSA: Non-Exempt Hourly/Salary: Hourly