Technical Usa Jobs in Usa
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Position title:
Instructor (Non-Senate, Non-Tenure Track)
Salary range:
The compensation model varies depending upon the course delivery format. For a synchronous Live Online course, a reasonable estimate for this position is $2,200 - $2,300 total per course. For an asynchronous Fixed Date Online course, this position is paid $160 - $175 per enrolled student and a reasonable estimate ranges from $1,280 - $4,375 total per course. For an asynchronous Start Anytime Online course, this position is paid $160-$175 per final student course grade submitted each month; a reasonable estimate ranges from $800 -$8,750 total per course; and monthly payments typically begin within 6 months after the course start date. Instructor compensation is determined by course length, number of units, enrollment, budgetary considerations, and other factors.
Percent time:
Part-time by agreement on a course-by-course basis.
Anticipated start:
Some appointments may begin as early as the spring semester.
Review timeline:
Applicants are considered for positions as needs arise; the existence of this applicant pool does not guarantee that a position is available. The applicant pool will remain in place for 9-12 months; those interested in remaining in the applicant pool beyond the advertised final closing date must reapply.
Position duration:
Length of courses differs depending on the subject, level, format/schedule, and credits taught. For the fall, spring, and summer semesters, course length typically ranges from approximately 10 to 12 weeks. For asynchronous online start anytime courses, agreement length typically ranges from 9 to 18 months. Further course agreements may be assigned based upon program needs, meritorious performance, and funding availability.
Application Window
Open date: September 22, 2025
Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)
Apply by this date to ensure full consideration by the committee.
Final date: Monday, Sep 21, 2026 at 11:59pm (Pacific Time)
Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.
Position description
UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students: and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.
UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to professional and continuing education in Editing and Technical Communication to teach one or more online courses each year for our Arts and Humanities department.
Courses are offered online:
- Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
- Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
Course Subjects
We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For program and course descriptions, please refer to the departmental link below.
Editing
- Copyediting
- Developmental Editing
- Fiction Editing
- Freelancing for Editors
- Indexing
- Proofreading
- Scientific and Medical Editing
- Substantive Editing
Technical Communication
- Information Design and Communications
- Technical Editing
- Technical Writing
Other Editing & Technical Communication Course Subjects
(please specify in your cover letter)
Teaching Experience
- Classroom Teaching Experience
- Synchronous Online Teaching Experience (online lectures via Zoom)
- Asynchronous Online Teaching Experience (via learning management system)
General Duties
The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Fixed Date or Start Anytime).
- For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
- For asynchronous instruction (fixed date or start anytime online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
- For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
Editing Program and Courses: public/category/ ?method=load&certificateId=17209&selectedProgramAreaId=15550&selectedProgramStreamId=15614
Technical Communication Program and Courses: public/category/ ?method=load&certificateId=17211&selectedProgramAreaId=15550&selectedProgramStreamId=15615
Qualifications
Basic qualifications (required at time of application)
- Bachelor's degree or equivalent international degree required.
Additional qualifications (required at time of start)
- 3 or more years of professional industry work experience since degree.
- 1 or more years of teaching experience since degree.
U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
Preferred qualifications
- 4 or more years of professional industry work experience in professional editing (copyediting, developmental editing, indexing, proofreading) and/or professional technical writing, technical editing, and technical information design.
- 2 or more years of teaching, training or coaching experience in the course subject, within a U.S. corporate environment, or at a U.S. college/university institution.
- Experience in creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
- Experience teaching online and/or developing academic content for online courses.
- Ability to convey conceptual and complex ideas and information.
- Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
- Effective verbal/written communication and presentation skills (English).
- Effective organizational skills with attention to detail.
- Ability to collaborate with colleagues and work within a team environment.
- Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
Application Requirements
Document requirements
Curriculum Vitae - Your most recently updated C.V.
Cover Letter - Please discuss prior teaching experience, teaching approach, and other/future teaching interests. This can include, for example, specific efforts, accomplishments, and future plans to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
Reference requirements
- References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
Apply link:
JPF04783
Help contact:
About UC Berkeley
UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.
The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.
In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.
As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.
- "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
- UC Sexual Violence and Sexual Harassment Policy
- UC Anti-Discrimination Policy
- APM - 035: Affirmative Action and Nondiscrimination in Employment
Job location
San Francisco Bay Area, California, U.S.A.
Duration: 6 months with potential for extension/conversion
Location: 100% Remote
ServiceNow ITSM Pro and ITOM Technical Solution Architect
We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.
Credentials: Required
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
Nice to have:
* ITIL Foundation Certificate in IT Service Management
* ITIL Intermediate Certificate in Service Design
* ITIL Intermediate Certificate in Service Transition
Required Experience:
5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.
Required Education:
Related Bachelor's degree in an IT related field or relevant work experience
Key Responsibilities:
1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions
Hands-on Experience:
* 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
* Experience with ServiceNow configuration and customization
* Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
* Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* Experience with IT architecture and design principles
* Experience with scripting languages (JavaScript, etc.)
* Experience with data modeling and database design
Technical Expertise:
* ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
* ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)
* ITSM and ITOM processes and best practices (ITIL, etc.)
* ServiceNow configuration and customization
* Integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* IT architecture and design principles
* Scripting languages (JavaScript, etc.)
* Data modeling and database design
Leadership and Collaboration:
* Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
* Collaborate with cross-functional teams to resolve technical issues and implement solutions
* Provide technical guidance and mentorship to junior architects and implementation team members
* Facilitate design and implementation of flexible, scalable, and cost-effective solutionsPosition is offered by a no fee agency.
About Pinterest:
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.
The Team:
This role is within the Engineering, Product, and Design (EPD) Compliance Technical Program Management team which delivers critical & strategic technical compliance outcomes by directing and scaling engineering effort across organizational and functional boundaries. The programs they lead have most or all of these characteristics:
- Strategic importance to Pinterest
- Distributed ownership
- Complexity
- Critical technical area or platform
We are seeking a dedicated, centralized Senior Technical Program Manager to establish and own our AI Compliance program, with a primary focus on GenAI risk mitigation. This specialized, high-impact role will bridge technical innovation, business strategy, and global regulatory requirements, ensuring our GenAI initiatives are both cutting-edge and compliant.
What you'll do:
- Strategy and Program Ownership: Establish, own, and continually iterate on the holistic AI Governance and Risk Management Framework for the company, integrating it across all relevant engineering and product teams.
- Regulatory Compliance Roadmapping: Partner closely with Legal to translate emerging global AI regulations into concrete engineering requirements, compliance plans, and a unified roadmap.
- Risk Mitigation Systems: Establish and improve risk management systems, including developing internal policies for responsible AI practices, defining AI safety principles, establishing metrics that ensure effective compliance, and improving Pinterest's ability to mitigate risks of AI development through internal platforms and infrastructure.
- Cross-Functional Partnership: Act as the central compliance TPM lead, facilitating and driving consensus across Legal, Security, Privacy, Data Engineering, and Product teams to mitigate distributed AI risks.
- Operational Excellence: Incorporate AI compliance program status into leadership risk management reporting and establish tracking and review processes for GenAI features and open-source (OSS) model usage.
What we're looking for:
- Experience working with AI model and feature development.
- 8+ years of experience as a technical program manager supporting Compliance or Trust & Safety Programs, or related experience.
- Entrepreneurial spirit with strong leadership, who can develop and lead a new initiative from the ground up and thrive in ambiguity.
- Passion for execution and getting things done.
- Solid technical background and ability to quickly understand technical designs, challenges and risks. Experience breaking down complex problems and driving decision making.
- Strong analytical abilities, able to create & monitor metrics, proactively identify growth opportunities & incidents.
- Strong written, verbal communication skills and comfort in communicating nuanced, and often technical, concepts to internal stakeholders or external partners.
- Ability to influence teams & drive alignment among multiple stakeholders.
- Demonstrated experience in creating and driving efficient processes at scale.
- Bachelor's degree in a relevant field such as computer science, computer and information technology, or equivalent experience.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
In-Office Requirement Statement:
- We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
- This role will need to be in the office for in-person collaboration 1 time every 6-months and therefore can be situated anywhere in the country.
#LI-REMOTE
#LI-JD3
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
US based applicants only$145,747—$300,067 USDOur Commitment to Inclusion:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please completethis formfor support.
Technical & Quality Manager
Cleveland, OH | Chemicals / Manufacturing
We’re seeking a Technical & Quality Manager to lead quality systems, regulatory compliance, and technical oversight for our chemical products. This role partners closely with Operations, Legal, Marketing, and Sales to ensure products are compliant, high‑quality, and market‑ready—while driving continuous improvement and innovation.
What You’ll Do
- Own and continuously improve the Quality Management System (QMS)
- Lead quality control processes, testing protocols, audits, and CAPA activities
- Serve as the primary point of contact for regulatory compliance (OSHA HazCom, EPA, TSCA, VOC, state regulations)
- Monitor regulatory changes and assess impact to products, formulations, and labeling
- Author and maintain Safety Data Sheets (SDS), Technical Data Sheets (TDS), and compliance documentation
- Ensure accurate product labeling and hazard communication
- Support new product development, formulation improvements, and scale‑up from lab to production
- Provide technical support to internal teams and customers
- Interface with regulatory agencies, auditors, consultants, and customers as needed
What You Bring
- Bachelor’s degree in Chemistry, Chemical Engineering, or related field (advanced degree a plus)
- 5+ years of experience in quality, regulatory, or technical roles within chemical manufacturing
- Strong working knowledge of manufacturing processes, quality systems, and chemical interactions
- Experience with SDS authoring, regulatory documentation, and audit support
- Hands‑on familiarity with lab instrumentation (e.g., pH meters, viscometers, scales)
- Excellent analytical, organizational, and problem‑solving skills
- Ability to communicate clearly with both technical and non‑technical audiences
Preferred Experience
- Industrial wipes, cleaners, sealants, adhesives, or similar chemical products
- ISO‑based quality systems
- VOC and state‑level regulatory compliance (e.g., CARB)
- UL, CSA, or NSF exposure
Why This Role
This is a high‑impact role for someone who enjoys balancing regulatory rigor, quality excellence, and technical problem‑solving—while working cross‑functionally to support both operations and growth.
Benefits Include
- 401(k) match
- Medical, dental, and vision insurance
- Short and long-term disability coverage
- Life and accidental insurance
- 10 paid holidays starting immediately
- Generous PTO plan based on years of service
- Tuition reimbursement and a variety of learning, coaching, and training opportunities to foster individual growth
Salesforce Technical Architect
Location: San Francisco (On-site) (Potential of Hybrid)
Compensation: Up to $350,000 total annual compensation (Base + Bonus/Equity, DOE)
Type: Full-Time
About the Opportunity
We are partnering with a fast-growing SaaS company entering a major greenfield Salesforce implementation. This is a high-impact leadership role where you will architect and build the Salesforce ecosystem from the ground up, owning the technical vision, platform scalability, and long-term enterprise architecture strategy.
This is not a maintenance role. This is a foundational build.
The Role
We are seeking a Salesforce Technical Architect with:
• 10+ years of hands-on Salesforce development experience
• 4+ years in architectural leadership roles
• Proven experience leading large-scale enterprise implementations
• Deep expertise across the full lifecycle: Discovery → Design → Build → Integration → Deployment → Optimization → Ongoing Support
You will serve as the technical authority responsible for designing a scalable, secure, enterprise-grade Salesforce architecture aligned to long-term business growth.
Key Responsibilities
• Lead architecture design for a full greenfield Salesforce implementation
• Define system architecture, integration patterns, data models, and governance frameworks
• Own end-to-end solution design from business discovery through post-go-live optimization
• Lead and mentor a team of developers, admins, and consultants
• Establish best practices across CI/CD, DevOps, code quality, and technical standards
• Design enterprise integrations across internal systems and third-party platforms (API-led, event-driven, middleware, etc.)
• Ensure scalability, security, performance optimization, and technical debt management
• Partner with executive stakeholders to translate business vision into platform strategy
Required Experience
• 10+ years hands-on Salesforce development (Apex, LWC, Visualforce, APIs, Integrations)
• 4+ years in a Salesforce Technical Architect or equivalent leadership role
• Experience leading enterprise-scale implementations (multi-cloud, multi-org, high data volume environments)
• Strong background in Sales Cloud and Service Cloud
• Extensive experience with complex integrations (REST/SOAP APIs, middleware platforms)
• Deep knowledge of data architecture and large data migrations
• Experience implementing DevOps tooling and CI/CD pipelines
• Strong understanding of Salesforce governor limits, platform constraints, and enterprise design patterns
• Demonstrated experience leading technical teams and influencing executive stakeholders
Preferred Qualifications
• Salesforce certifications strongly preferred (Application Architect, System Architect, CTA ideal)
• Experience within high-growth SaaS environments
• Experience building scalable architectures to support rapid headcount and revenue growth
• Strong documentation and solution design presentation skills
What Makes This Role Compelling
• True greenfield ownership – build the architecture correctly from day one
• Executive-level visibility and strategic impact
• High-growth SaaS environment with aggressive expansion plans
• Compensation up to $350,000 annually
• Opportunity to shape the long-term technical roadmap and architecture standards
If you are a deeply technical Salesforce leader who still enjoys being hands-on while driving architectural strategy at scale, this is an opportunity to build something foundational and long-lasting.
Summary The Technical Support Apprentice position provides foundational training and hands-on experience in supporting manufacturing technology systems and equipment. Working under the guidance of experienced technical staff, the apprentice will assist in diagnosing, troubleshooting, and resolving issues impacting manufacturing operations. This role focuses on building technical knowledge, problem-solving skills, and communication abilities within a fast-paced industrial environment. Over time, the apprentice will gain the expertise necessary to support advanced manufacturing technologies and transition into a long-term technical career.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
- High school diploma or equivalent.
- Basic understanding of computer hardware and software.
- Strong interest in technology and manufacturing processes.
- Good communication skills and ability to work collaboratively in a team environment.
- Willingness to learn and adapt in a fast-paced technical setting.
- Valid driver's license with a clear driving record
Knowledge, Skills, and Abilities
- Previous experience or coursework in electronics or mechanical systems.
- Familiarity with industrial machinery, turbines, generators, or automation systems
- Basic knowledge of networking concepts and troubleshooting.
- Experience using diagnostic tools or software.
- Accuracy – Ability to perform work accurately and thoroughly.
- Detail Oriented – Ability to pay attention to the details of a project or task.
- Safety Awareness – Ability to identify and correct conditions that affect employee safety.
- Working under pressure – ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
- Accountability – Ability to accept responsibility and account for his/her actions.
Essential Functions
- Assist in diagnosing and resolving technical issues related to manufacturing equipment and/or software systems.
- Support the maintenance and repair of hardware components under supervision.
- Document technical problems and solutions accurately to contribute to knowledge base resources.
- Collaborate with engineering, production and field services teams to understand operational requirements and technical challenges.
- Participate in training sessions to build technical expertise and stay updated on new manufacturing technologies.
- Provide first-level support to manufacturing staff by responding to inquiries and escalating complex issues appropriately.
- Help monitor system performance and report anomalies to senior technical staff to minimize downtime in critical operations.
- Operate and preventively maintain company tools, equipment, and vehicles.
- Follow quality service standards and comply with procedures, rules, and regulations.
- Work in accordance with all safety regulations
- Other duties as assigned
Physical Demands
Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.
Work Environment
Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.
BE SURE TO APPLY ON OUR WEBSITE:
DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our customer solutions department for a Technical Product Support Specialist.
- Pay range is $20-35/hr (based on skills/knowledge/experience)
- Location: onsite in Carson, CA
Job Description:
- Serve as the first point of contact for technical inquiries via phone, email, live chat, or a ticketing system.
- Troubleshoot and resolve basic product issues related to installation, configuration, and performance for products such as LED fixtures and lighting control systems.
- Provide pre- and post-sales technical support to sales teams and end-users.
- Document customer interactions, troubleshooting steps, and resolutions clearly and accurately within a ticketing system.
- Escalate complex or unresolved issues to engineering teams and track their progress until resolution.
- Maintain and update internal knowledge base articles and documentation for common issues and solutions.
- Identify errors or omissions in customer facing documentation and work with relevant departments to resolve or improve.
- Stay up-to-date with new product launches, technical specifications, and industry standards by participating in regular training sessions.
- Assist with other technical and product-related tasks as assigned, such as creating wiring diagrams or conducting customer training.
- Assist with onsite customer service visits if required.
Requirements:
- Education: Associate's degree or technical school certification in a related field (e.g., electronics, electrical technology) is preferred.
- Experience: 1+ years of experience in a customer-facing role, preferably in a technical support, customer service, or inside sales position.
- Technical knowledge: Basic understanding of electrical systems, LED lighting, and common troubleshooting techniques is highly desirable. Experience with lighting control systems (e.g., DMX, 0-10V, smart home controls) is a plus.
- Customer service skills: Proven ability to provide excellent service and maintain a positive, patient, and professional attitude, especially during stressful situations.
- Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Problem-solving: Strong analytical and diagnostic skills with keen attention to detail.
Company Description
DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Founded over 30 years ago, DMF has grown into a leader in the lighting industry, driven by a passion for innovation and customer service.
Our in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. At DMF, we believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact. If you’re looking for a company where creativity and innovation are part of the DNA, DMF is the place for you.
DMF Lighting is proud to be an Equal Opportunity Employer.
Job title: IT Technical Transition Manager
Location: Detroit, MI 48202 (Hybrid)
Duration: 12+ Months
Interview mode: Webcam
** Local to Michigan candidate required**
Required skills:
- IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
- IT management (3-5+ years)
- Technical program management (3-5+ years)
- Application or infrastructure operations leadership (3-5+ years)
Job description:
The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution Program. This is a large scale, complex IT modernization project with high visibility in the State of Michigan’s IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.
The purpose of the Milk Quality & Sanitation Technical Sales Specialist is to provide strong milk quality technical information to sales and service teams within MICRO as well as to external consultants and dairy customers. The goal being to utilize current and new technology from Micro along with new research in Teat Dips, Udder Health Management and improvements in Parlor Procedures, to monitor, evaluate, and ensure the highest quality of milk is being produced within the ability the customer's facility.
Responsibilities include:
- Spending time at customer and potential customer's locations monitoring and evaluating the parlor. Looking for items to improve or replace to achieve the highest quality of milk.
- Providing the Dairy Sanitation Service team with results of the audit and list of items for them to fix or replace. Also assist them in their efforts if needs be.
- Providing technical sales and support for dairy Sanitation Sales and Service teams. Provide clear guidance to both sales and service team members on solutions and needs.
- Providing consultants with information regarding the value and technical benefits of the Micro Milk Quality management program, including: Pro Control Blender, Pro Control Parlor, Dairy Chemical Mixer, and other technologies as available.
- Establishing contacts and building strong relationships with dairy consultants who are involved with influencing the use of the Micro's Milk Quality management program.
- Focusing on the application of Micro's Milk Quality to different milking procedures and detailing the opportunities and flexibilities of utilizing our technology to improve performance.
- Furnishing customer/Service team support for Milk Quality program implementation and continued performance.
- Coordinating comprehensive technical training and support for both Micro employees and dairy customers.
- Interacting with leadership, sales and operation teams to assist in reaching business growth goals.
- Working with dairy customers to implement new products and/or investigate uses for existing products within the Micro Milk Quality management program.
- Utilizing experience in dairy Sanitation to assist Dairy Sanitation Service Team and dairy customers in the use of Micro's Sanitation products.
- Presenting technical information to sales & operation teams to increase Company knowledge of opportunities in dairies.
- Troubleshooting issues with Milk Quality at the customer's location.
- Delivering information to the Leadership team on any new opportunities for Dairy Sanitation use in dairies.
- Providing knowledge / training for PDSR team on similarities/ differences of various Dairy Sanitation products.
- Developing and overseeing training programs and technical presentations for Dairy Sanitation Service and Sales teams, dairy customers, consultants and internal teams.
- Educating PDSR team on Dairy Sanitation product use by detailing their application and the resulting value for the customer.
Work closely with the Dairy Sanitation Service and Dairy Install teams to identify, evaluate, and implement new Dairy Sanitation products for dairy customers. Educate dairy PDSR/OSR teams on basic dairy Sanitation concepts. Develop and monitor dairy specific KPI's for the evaluation and improvement of technologies and programs.
Experience:
- A minimum of 5 years' experience in Dairy Sanitation/Milk Quality specifically in the dairy industry.
Education:
- Associates degree preferred.
Skills & Knowledge:
- Strong communication skills.
- Experience needed to assess Milking equipment systems at the dairy.
- Ability to organize / Train/Communicate a team approach to understanding goals and execute on plan.
- Broad knowledge of Dairy Sanitation products for dairies and a strong understanding of Milk Quality troubleshooting.
- Proven sales experience in the dairy industry.
- Bilingual a plus, but not mandatory.
- Travel will be required approximately 60% of the time. Travel will primarily be around Texas, Kansas, Colorado and eventually into Minnesota.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Salary Range*$57,900 - 85,360
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
Affiliated Companies:Affiliated Companies: MWI Veterinary Supply Company
Technical Designer/Pattern Engineer
Location: Beaverton, OR
Contract length: 8 months to start
Schedule: Hybrid in Beaverton, OR
Pay: $46-48/hr, DOE (W2 and benefit options)
The Planet Group is looking for a Technical Designer/Pattern Engineer to join our well-known retail brand on a roughly 8-month contract! This role is 40 hours per week and will be hybrid in Beaverton, OR, working from home on Fridays. This person will report to the Technical Design Director and will collaborate with Design, Product Management, PCC , materials and manufacturing to effectively execute on product development & fit goals deliverables.
Technical Designer/Pattern Engineer Qualifications:
- Bachelor's degree in apparel design, textile science or related field preferred
- Additional product creation experience may be considered in lieu of a degree
- 5+ years technical design experience in the apparel industry (IDEALLY 7+) which includes the apparel development process from inception through production including pattern making, grading, construction materials, costing, manufacturing and quality
- Strong problem solving, organization and communication skills
- Experience interpreting design intent, offering alternative solutions, and acting as a technical resource
- Expert in writing product specs and construction standards instructions
- Proficient working with factory vendors to ensure and improve manufacturability
- Ability to manage multiple projects
- Experience using Adobe Illustrator, CAD Pattern Design software (Optitex) and 3D software (Clo/Browzwear) highly desired
- Proficiency with MS Office programs
Technical Designer/Pattern Engineer Description:
- Own the fit and construction from initial concept through to commercialization and production for assigned styles to lead to on time development and delivery according to critical dates, product specification, and sustainability, performance and profitability goals
- Create and revise Tech Packs for complex assigned styles
- Ensure all appropriate development documentation is maintained including product specs and prototype notes
- Drive and execute fit and construction standards for a team or product group to ensure consistency
- Track and facilitate prototyping for styles
- Identify and address key issues and challenges in construction/manufacturing and plan accordingly to deliver proven and tested product
- Monitor and communicate progress and challenges throughout the product testing process to meet product integrity requirements
- Keep abreast of market trends, team goals, new technologies and consumer needs throughout the development process and engages appropriately to ensure projects are completed within corporate guidelines and goals for all facets of product creation
- Lead the Technical Design of assigned styles product in sportswear
- Work with Design, Product Management and Product Creation Center (Asia) on tailoring the product to the specific consumer needs