Technical Support Examples Jobs in Usa

IDR is hiring for a 6 Month Contract to Hire Technical Product Owner

Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.

Position Overview for the Technical Product Owner:

• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products

• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives

• Author user stories and acceptance criteria, leading refinement sessions and sprint planning

• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery

• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts

Requirements for the Technical Product Owner:

• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment

• Strong documentation skills and the ability to communicate complex technical requirements effectively

• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake

• Familiarity with Microsoft tech stack and data delivery tools is highly preferred

• Solid understanding of data engineering concepts and successful delivery of technical products

What's in it for you?

• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy

• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP

• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption

• Gain hands-on experience with AI-driven processes and advanced data engineering tools

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Dedicated Engagement Manager who is committed to you and your success

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

REMOTE

Local to Bay area

1 day onsite @ Oakland office.

Role must interface with both business and engineers; expected to work directly with engineering teams.

Focus is on the enterprise data platform and data engineering; not an analytics/visualization role.

Core technical expectations

Strong data ecosystem background: experience leading data products or data warehousing initiatives.

Solid understanding of schemas, databases, and ETL (Extract, Transform, Load) processes; no hands-on coding expected but must be able to engage deeply with engineers and “know what they are talking about.”

Primary data warehouse platform: Snowflake.

Broader big data background acceptable if not purely Snowflake (e.g., Databricks, BigQuery, Redshift).

Current ETL tool: Informatica; hands-on Informatica expertise is not required.

Analytics/visualization not in scope; Power BI knowledge is a nice-to-have, not mandatory.

Role and scope

Titles vary across industry: product owner (PO), project manager, scrum master, TPM; at PG&E, similar roles may be labeled “product managers.”

Not seeking a pure scrum master or a typical external-facing PO who only writes requirements.

Role must interface with both business and engineers; expected to work directly with engineering teams.

Focus is on the enterprise data platform and data engineering; not an analytics/visualization role.

Core technical expectations

Strong data ecosystem background: experience leading data products or data warehousing initiatives.

Solid understanding of schemas, databases, and ETL (Extract, Transform, Load) processes; no hands-on coding expected but must be able to engage deeply with engineers and “know what they are talking about.”

Primary data warehouse platform: Snowflake.

Broader big data background acceptable if not purely Snowflake (e.g., Databricks, BigQuery, Redshift).

Current ETL tool: Informatica; hands-on Informatica expertise is not required.

Analytics/visualization not in scope; Power BI knowledge is a nice-to-have, not mandatory.

This role is onsite in Atlanta, GA

• Leads and manages requirements gathering and analysis activities by working with internal client stakeholders, developers, designers, QA analysts, etc.

• Elicits, captures, analyzes, refines, articulates and documents business requirements, acceptance criteria and software documentation via approved processes

• Manages requirement changes throughout the project lifecycle.

• Balances business requirements with technical feasibility and sustainability.

• Synthesizes complex information into concise, readable, unambiguous language.

• Need excellent facilitation skills, need to have a technical background, PM experience managing multiple projects, be able to create and manage project plans, understand basic business financials.

• Need proven skills and past projects managing large technology projects.

• Ensures that appropriate project documentation is produced throughout the project lifecycle.

Qualifications:

• Solid understanding of software development lifecycle and end-to-end cross-functional software development.

• History of taking the initiative and leading/owning solution requirements from envision through deployment.

• Comfort with working in a fast-paced environment that includes rapidly changing priorities.

• Demonstrated interpersonal and leadership skills required to interact with staff, colleagues, management and internal/external customers.

• Consistent behavior of continuous learning and individual growth through feedback and exhibition of emotional intelligence.

• Excellent attention-to-detail skills, including ability to follow written and verbal directions and to produce error-free written communication.

• Ability to manage teams and scope/schedule/budget across multiple projects, and monitor/track tasks with coordination across various channels of communication.

• Ability to facilitate and conduct meetings while asking questions and soliciting feedback, and presenting and capturing notes/requirements in tools.

• Experience working with JIRA to manage assignments.

Must haves:

• Open-minded, thrives in an ambiguous setting

• • Assertive yet constructive, team player

• Ability to work with various business departments and Technology stakeholders

• Big picture thinker

• Strong executive presence and self-awareness

• Knowledge/experience with JIRA

Nice to haves:

• Telecommunication experience"

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

The base compensation range for this role in the posted location is: $73,150 - $159,600.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

The West Division of Labcorp is seeking a Clinical Chemist Technical Director. This position will focus primarily on Clinical Toxicology and Mass spectrometry in the Portland and Spokane Laboratories. The PhD level position will be responsible for providing direction and to serve as the technical advisor and clinical consultant for clinical toxicology, mass spectrometry and clinical chemistry for the laboratories.

Reporting to the Senior Clinical Chemist, West Division, the Clinical Chemist Technical Director will join an incredible team of two Clinical Chemist and two Medical Microbiologists who provide technical and clinical oversight for testing over four regional laboratories.

Candidates must be board-certified or board-eligible by the American Board of Clinical Chemistry and have experience and/or training is clinical toxicology and maintaining mass spectrometry assays.

Work Schedule: 1st shift

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Responsibilities:

• Reviews and reports patient results accurately, and with integrity
• Accurately and promptly responds to client inquiries that are technical in nature
• Effectively communicates with clients, physicians, nurses, pathologists and Labcorp staff and Laboratory teams
• Oversees the technical component of the laboratory to ensure that patient results are reported reliably and in a timely fashion.
• Ensures accuracy for all chemistry testing in the lab, including instrument performance and addressing root causes when issues arise
• Guides implementation of new assays and instrumentation in the lab in collaboration with the research and development team
• Makes recommendations to improve workflow, support staffing needs as well as optimization of reagent utilization
• Serves as last-stop to solve clients' technical problems (i.e., test rejection)
• Assists the Quality department to ensure all required regulations are followed
• Projects credibility and builds rapport with medical providers/Labcorp clients, providing quick/accurate responses to inquiries
• Keeps up with scientific advances and other literature, offering perspectives about improvements, such as how a report reads
• An interest in providing staff educational seminars, participation in national clinical societies and publishing peer-reviewed manuscripts is encouraged
• Sets the tone in the lab for performance and quality
• Shares experiences and ideas with discipline directors, such as improvements to SOPs, reports, interfaces
• Works effectively and efficiently with the Laboratory Site Director on the above functions and as deemed necessary
• Other duties as needed.

Requirements:

• PhD with Board Certification from the American Board of Clinical Chemistry (DABCC), or DABCC board eligibility. Candidates with clinical chemistry fellowship training are strongly encouraged to apply.
• The position is based on-site in the Labcorp Portland Laboratory. Travel to the Spokane laboratory quarterly is highly encouraged.
• Training in a COMACC fellowship is preferred
• Expertise in clinical toxicology and mass spectrometry
• Leadership skills to work with laboratory staff, developing their capabilities and involving them in problem-solving/urgent matters
• Deductive reasoning/analytical skills to reach a resolution to customer inquiries or lab opportunities/issues
• Depth and breadth of experience within a clinical lab, understanding validation, quality control and quality management; proficiency testing; and regulatory requirements

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Hiring: MES Technical Consultant

Looking for MES Technical Consultant profiles with Executes MES installation, configuration and connectivity activities, supporting site and global teams while implementing technical guidance from client technical lead and solution architect.

Location: Kalamazoo, MI (Hybrid – 1–2 days per week in the office)

Duration: 6 Months (Possibility of Extension)

Work Authorization: USC or GC Candidates Only

JD:

• Executes MES installation, configuration and connectivity activities, supporting site and global teams while implementing technical guidance from client technical lead and solution architect.

Key Responsibilities:

• Perform hand on MES installation, configuration and environment preparation and connectivity preparation for deployment, migration and upgrades.
• Implement technical designs, standards and configuration patterns define by the client technical lead and solution architect.
• Act as day-to-day technical contact for site teams and support cross team troubleshooting during build and validation phases.
• Identify technical issues, risks and blockers and escalate promptly to the technical lead for resolution.
• Create and manage project level documentation and ensure accurate handovers to operation or validation teams.
• Collaborate with integration, authoring and infrastructure teams to ensure seamless end-to-end technical delivery.
• Candidate will work with cross technical teams (SAP,IT-Sec, Networking etc.)
• Candidate will work with L2 integration prod team and shall directly with solution architect.
• Candidate should be able to handle all the activities independently and shall take care of all daily, weekly and monthly status calls with SME.

Interested? Apply now or DM us to explore this opportunity! You can share resumes at OR Call us on +1 (669)-255-4231

OVERVIEW: ITA Audio Visual Solutions is a full-service AV company based in Cincinnati, Ohio since 1982. We are looking to add a key member to our live event production team. We’re seeking a talented individual who has a passion for technology and is ready to take on a new and exciting challenge.

*

ROLE*: The position available is Technical Director (TD). Under the direction of the Director of Production and Creative Services (DPCS), the TD leads a team of experienced event technicians. The TD and his team are involved in each event from beginning to end. It starts with a member of our technical team meeting with our clients to understand their goals and vision for their event. They then design a solution, prepare all necessary elements and are ultimately responsible for its flawless execution.

DUTIES & RESPONSIBILITIES:

• Technical Expertise
• The TD is responsible for ensuring that the technical aspects of all our events are done properly and safely. Those include but are not limited to video, audio, lighting, streaming, rigging and power distribution.
• The TD it is expected that he or she would know how to engage experts in areas of need. That can be from existing team members or outside resources.
• It is expected that the TD will consistently work towards becoming proficient in all areas of technology that ITA offers.
• Employee Supervision
• The TD will have a team of dedicated event technicians that report directly to him/her.
• The TD will be responsible for the day to day management of the techs including:
• Assigning daily tasks and verifying successful completion
• Going onsite to events to ensure things are being done correctly and safely
• Arranging for skill development during down times
• Creating weekly schedules
• Sales Support
• The TD or a member of his team will meet with clients to discuss their event.
• The TD or a member of the tech team is responsible for building quotes once event details are discovered.
• The TD will respond to any questions or adjustments made by the client.

4. Additional Contributions

• Integral part of the hiring process
• Continually evaluate existing procedures and seeking ways to improve
• Research new technology and recommend purchases that will make ITA better.
• Work with warehouse team to prepare the equipment for events and load on to trucks

QUALIFICATIONS:

• Minimum of 5 years of experience in a relatable technical role.
• Strong technical skills in handling audio, video, and lighting equipment.
• Excellent leadership and communication skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours including evenings, weekends, and holidays.

We offer a competitive compensation range commensurate with experience, along with a comprehensive benefits package, including:

• 401(k) plan with matching contributions
• Profit Sharing
• Dental, health, and vision insurance
• Health savings account
• Company-paid life insurance
• Generous paid time off
• Employee discount program
• Company-sponsored training and development opportunities
• Paid holidays
• Cellphone reimbursement
• Mileage and expense reimbursement

Salesforce Technical Architect

Location: San Francisco (On-site) (Potential of Hybrid)

Compensation: Up to $350,000 total annual compensation (Base + Bonus/Equity, DOE)

Type: Full-Time

About the Opportunity

We are partnering with a fast-growing SaaS company entering a major greenfield Salesforce implementation. This is a high-impact leadership role where you will architect and build the Salesforce ecosystem from the ground up, owning the technical vision, platform scalability, and long-term enterprise architecture strategy.

This is not a maintenance role. This is a foundational build.

The Role

We are seeking a Salesforce Technical Architect with:

• 10+ years of hands-on Salesforce development experience

• 4+ years in architectural leadership roles

• Proven experience leading large-scale enterprise implementations

• Deep expertise across the full lifecycle: Discovery → Design → Build → Integration → Deployment → Optimization → Ongoing Support

You will serve as the technical authority responsible for designing a scalable, secure, enterprise-grade Salesforce architecture aligned to long-term business growth.

Key Responsibilities

• Lead architecture design for a full greenfield Salesforce implementation

• Define system architecture, integration patterns, data models, and governance frameworks

• Own end-to-end solution design from business discovery through post-go-live optimization

• Lead and mentor a team of developers, admins, and consultants

• Establish best practices across CI/CD, DevOps, code quality, and technical standards

• Design enterprise integrations across internal systems and third-party platforms (API-led, event-driven, middleware, etc.)

• Ensure scalability, security, performance optimization, and technical debt management

• Partner with executive stakeholders to translate business vision into platform strategy

Required Experience

• 10+ years hands-on Salesforce development (Apex, LWC, Visualforce, APIs, Integrations)

• 4+ years in a Salesforce Technical Architect or equivalent leadership role

• Experience leading enterprise-scale implementations (multi-cloud, multi-org, high data volume environments)

• Strong background in Sales Cloud and Service Cloud

• Extensive experience with complex integrations (REST/SOAP APIs, middleware platforms)

• Deep knowledge of data architecture and large data migrations

• Experience implementing DevOps tooling and CI/CD pipelines

• Strong understanding of Salesforce governor limits, platform constraints, and enterprise design patterns

• Demonstrated experience leading technical teams and influencing executive stakeholders

Preferred Qualifications

• Salesforce certifications strongly preferred (Application Architect, System Architect, CTA ideal)

• Experience within high-growth SaaS environments

• Experience building scalable architectures to support rapid headcount and revenue growth

• Strong documentation and solution design presentation skills

What Makes This Role Compelling

• True greenfield ownership – build the architecture correctly from day one

• Executive-level visibility and strategic impact

• High-growth SaaS environment with aggressive expansion plans

• Compensation up to $350,000 annually

• Opportunity to shape the long-term technical roadmap and architecture standards

If you are a deeply technical Salesforce leader who still enjoys being hands-on while driving architectural strategy at scale, this is an opportunity to build something foundational and long-lasting.

Insight Global is seeking Technical Evaluation Review Board/CCB Coordinator to join our team for an exciting opportunity to work on a unique government contract. The contract assists in acquisition and technical sustainment engineering and will augment government resources. The coordinator manages government technical review board submissions, ensuring all programs meet required deliverables and are fully prepared for review before board meetings. They control document accuracy, track changes, and maintain compliant review packages across all stakeholders. The role requires confidently driving engineers and IPTs to meet requirements and deadlines, including pushing back when inputs are incomplete. This is a highly organized, assertive position focused on accountability, readiness, and execution.

Must Haves:

• BS/MS in engineering/specialty area
• 7 yrs directly related experience (5 yrs with MS degree)
• Active secret level security clearance or higher
• Strong planning, coordination, and organizational skills with the ability to manage multiple priorities
• Demonstrated experience developing, maintaining, and assessing technical baselines within controlled programs
• Familiarity with engineering standards, manufacturing methods, and configuration management practices, including military and ASME-guided environments
• Working knowledge of technical drawing conventions and engineering documentation controls
• Proficiency with Microsoft Office tools to prepare data-driven reports, metrics, and formal documentation
• High attention to detail, strong writing and verbal communication skills, and the ability to manage time effectively
• Ability to sit on-site at Hill AFB in Clearfield, UT Monday-Wednesday

Plusses:

• Experience supporting configuration and data management activities within a defense or government program environment
• Working knowledge of Air Force or DoD engineering release processes, configuration control standards, and technical documentation lifecycle management
• Familiarity with Engineering Change Proposals (ECPs), Interface Control Documents (ICDs), and associated revision and audit activities
• Prior involvement with functional and physical configuration audits, including coordination with suppliers or government facilities
• Training or certification in configuration or data management disciplines (e.g., CMPIC or similar)
• Demonstrated ability to maintain and protect complex engineering baselines for hardware and software systems
• Strong judgment and decision-making skills aligned with regulatory, contractual, and policy requirements
• Commitment to continuous learning and maintaining up-to-date technical proficiency

Endava is a leading technology services company dedicated to helping clients accelerate their digital transformation journeys. We're seeking a Google Cloud Industry Consultant to join our growing Google Cloud team. In this role, you'll be a true builder, with deep technical knowledge, working as an entrepreneur within our organization. You'll partner with Endava Industry Sellers and Google Cloud's sales teams to identify, pitch, and sell innovative, cloud-native solutions that directly address complex customer challenges. Your work will not only drive our clients' success but also contribute to the growth of our Google Cloud business. You'll be a trusted advisor, a technical visionary, and a hands-on leader, shaping the future of cloud solutions at the intersection of industry expertise and cutting-edge technology.

Accountabilities

As a Google Cloud Industry Consultant, you'll be accountable for:

• Pioneering Solutions and Market Building:
  Act as an entrepreneur within Endava, working with Endava sellers to identify new market opportunities and build a pipeline of projects. You'll be a key player in the entire sales cycle, from initial discovery to closing the deal, focusing on selling services that leverage Google Cloud's capabilities to solve customer challenges.
• Collaborative Client Engagement:
  Work in close partnership with Endava industry sellers and Google sellers throughout the client engagement process. At times, you may lead the process, directing strategy and client interactions. In other situations, you'll be a key member of a collaborative team, providing technical expertise and support to achieve a shared goal.
• Solution Architecture & Design:
  Design and architect scalable, secure, and cost-effective cloud solutions on GCP. This includes creating detailed technical architectures, selecting appropriate GCP services, and defining migration and modernization strategies for complex enterprise environments.
• Technical Leadership & Delivery:
  Act as a hands-on technical leader, guiding delivery teams through the initial phases of client projects. You'll ensure architectural integrity and quality throughout the implementation process, providing expert guidance on everything from infrastructure as code (IaC) to CI/CD pipelines.
• Industry Expertise & Thought Leadership:
  Apply your deep knowledge of a specific industry (e.g., Financial Services, Retail, Healthcare) to tailor solutions that address unique sector-specific challenges and regulatory requirements. You'll contribute to Endava's intellectual capital by developing best practices, frameworks, and reusable assets.

Attributes

• We're looking for someone with a blend of technical prowess, strategic thinking, and exceptional interpersonal skills.
• Builder & Entrepreneur:
  You must have a strong desire to build and grow something new. You're proactive, resourceful, and comfortable with ambiguity. You're energized by the challenge of creating a pipeline and closing deals.
• Trusted Advisor:
  You should be a credible and reliable source of expertise for clients and colleagues, capable of building long-term relationships based on trust and mutual respect.
• Problem Solver:
  You'll need to be analytical and adept at diagnosing complex business and technical issues. Your ability to think critically and propose innovative solutions is essential.
• Communicator:
  You must be able to articulate complex technical concepts in a clear, concise manner to a variety of audiences, from technical leads to non-technical business executives.
• Collaborator:
  The role requires working effectively with diverse, globally distributed teams and stakeholders. You'll need to share knowledge and contribute to a supportive, collaborative culture.
  
  

Ideal Profile

The ideal candidate will possess a compelling mix of experience and technical certifications.

Experience:

• 5+ years of hands-on experience in a cloud architecture, consulting, or solution design role.
• Extensive experience designing and implementing large-scale solutions on Google Cloud Platform (GCP).
• Demonstrated industry expertise in banking, payments or insurance
• Experience working in a pre-sales or business development capacity, including identifying opportunities, preparing proposals, and delivering pitches.

Technical Skills:

• Expert knowledge of core GCP services (Compute Engine, GKE, Cloud Storage, BigQuery, IAM, Networking).
• Hands-on experience with Infrastructure as Code tools like Terraform.
• Deeper technical experience in either AI & Data (e.g., Gemini, BigQuery, Vertex AI, Dataflow) or Security (e.g., Cloud Armor, VPC Service Controls, Security Command Center) is highly preferred.
• Familiarity with containerization (Docker, Kubernetes) and CI/CD tools.
• Understanding of data management, security, and governance best practices in a cloud environment.

Education & Certifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Google Cloud Professional Cloud Architect certification is highly preferred.
• Additional GCP certifications (e.g., Professional Data Engineer, Professional DevOps Engineer) are a plus
  
  

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance:
  Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development:
  Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities:
  Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance:
  Hybrid work and flexible working hours, employee assistance programme;
• Health:
  Global internal wellbeing programme, access to wellbeing apps;
• Community:
  Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements

• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.

If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.