Technical Services Examples Jobs in Usa

This DIRECT HIRE role follows a hybrid schedule and requires regular in‐person work at our Florence, KY office.

Candidates must live within commuting distance - relocation applicants will not be considered.

The Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis.

• Coordinate orders and shipments between Manufacturing and customers. Serves as liaison between internal departments and external customers or sales representatives.
• Supports assigned Rep Territory by processing customer inquiries, quoting prices, delivery information, and terms.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer. Handles phone, fax and email inquiries, discusses customers' needs, and recommends products that will best satisfy them, if possible. Refer advanced inquiries to the appropriate Sales Manager, Technical Sales, or Product Champion.
• Perform essential administrative functions of scanning/indexing paperwork, releasing RMAs into Swecare, etc.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders. Communicates status of delayed orders, back orders or the necessity of substitutions.
• Responds to complaints and coordinates response with responsible departments.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

Minimum Qualifications & Experience:

• High school diploma or equivalent education required.
• Preferred Bachelor's degree in Business Administration, Communications, or related field.
• 1 - 3 years of general customer service experience.
• Evidence of mechanical aptitude, preferred experience in a manufacturing setting. Strong organizational, problem-solving, phone and interpersonal skills.
• Ability to confidently assess and mediate high-pressure situations.
• Proficient in Microsoft Office applications and ability to work in multiple systems.

Job description: Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

GENERAL SCOPE OF RESPONSIBILITIES

A customer service representative supports both internal customers (product managers, account managers, production, and finance staff) and external customers with all steps in the sales cycle; from helping to identify required parts or resources to preparing offers (quotes), processing orders, and resolution of after order issues.

NATURE AND SCOPE:

• Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities;
• Interact with internal / external customers to provide information response to inquiries about products and services.
• handle and resolve questions / concerns
• provide information about the organization's products and service
• generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers
• enter and ensure proper handling of all orders
• maintain customer pricing based on guidance from product managers
• coordinate delivery and purchase order requirements with Logistics Department,
• communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
• Other duties as assigned by Supervisor or Managers.

REPORTING RELATIONSHIPS:

Line: Customer Service Manager, Paper Machine Service

Coordination with: engineering, production groups, field sales (SAMs), and finance

SUPERVISION RECEIVED:

The employee carries out the work within guidelines such as objectives, definitions with minimal oversight. Works with moderate supervision.

SUPERVISORY RESPONSIBILITIES:

Line: None

POSITION REQUIREMENTS

• College degree and/or equivalent experience
• Manufacturing Experience a plus
• Self-starter capable of working with minimum supervision.
• Extremely thorough organizational and planning skills.
• Strong knowledge of customer service and establishing contacts.
• Ability to handle numerous projects at one time.
• Excellent written and verbal communication skills.
• Ability to develop close professional relationships
• Ability to research and review technical drawings and documents.
• Very strong computer skills (Word, Excel, PowerPoint)
• Some ERP experience (SAP experience a plus)
• Ability to [learn to] read and interpret engineering drawings.
• Ability to work independently and handle high volume email traffic
• *This is not a call center position

LANGUAGE ABILITY:

Ability to read and comprehend instructions, engineering drawings, correspondence, and memos. Ability to write effective correspondence. Ability to effectively transfer information in one-on-one and small group situations to customers, vendors, and other employees of the organization.

EFFORT & WORKING CONDITIONS

Working conditions can include production/fabrication facilities, paper mills, and offices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Company Description

Leo J. Roth Corporation is a family-owned and operated business spanning four generations, specializing in mechanical, piping, roofing, and restoration solutions. With a dedication to custom solutions, the company is committed to serving its clients with expertise and quality service. Located in Rochester, NY, Leo J. Roth Corporation has a long-standing reputation for excellence in the industry. Employees at Leo J. Roth enjoy being part of a legacy-focused organization that values craftsmanship and innovation.

Role Description

This is a full-time, on-site role for a Commercial Service Coordinator based in Rochester, NY. The Service Coordinator will handle day-to-day operational and administrative responsibilities, manage customer communications, assist with financial documentation, schedule services, and maintain accurate records. The role requires collaboration with both internal teams and external customers to ensure efficient and effective service delivery.

Duties and responsibilities:

• Answer daily service calls and requests that come into the service department via telephone and email and create necessary work orders.
• Schedule and create work orders for service repairs and preventative maintenance visits
• Dispatch technicians for emergency service calls
• Continual review and processing of work orders to completion
• Regular and consistent communication with technicians, update WO status with field notes daily
• Review technician time sheets and purchase orders Monday morning pre-payroll
• Provide support to field technicians
• Focus on customer satisfaction, customer follow-up
• Build positive working relationships with customer base and technicians
• Ensure PM contract files are properly established and maintained in our software
• Inform manager of work progress, customer relations, field personnel relations, and other matters affecting day to day operation
• Work with sales team and construction team with regard to scheduling equipment install and start-ups.
• Coordinate the on-call rotation for nights and weekends
• Setup new service accounts

Required skills and experience:

• High school diploma required. Associates or Bachelor's degree a plus.
• Experience in customer service and/or dispatching preferred
• Must work well in a fast paced and at times demanding environment
• Must have excellent communication skills
• Must have excellent organizational skills and attention to detail
• Knowledge in Microsoft Office suite.
• Ability to be proactive
• Professional phone skills
• Time management skills
• Team player
• Dependable
• Sense of urgency
• Ability to learn and understand technical terms at a surface level

Customer Service Representative – Tempe, AZ

We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.

You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting in April 2026. Work location for this position is 1150 W. Grove Parkway, Tempe, AZ 85283.

Schedule, Training & Work Environment:

Enjoy your weekends off!

We're currently hiring for the 9:30 a.m. – 6:00 p.m. shift, Monday through Friday.

Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm on-site at 1150 W. Grove Parkway, Tempe, AZ 85283. During training, you will:

• Learn to navigate our systems, software programs, and internal processes
• Build the core service skills you need, including:
• Critical thinking
• Effective communication
• Confident decision-making
• Technical agility

After successful completion of training, eligible team members can transition to a flexible hybrid work model:

3 days onsite / 2 days remote (with the option to change your WFH days weekly)

Earn in opportunity to become voluntarily remote based on performance after 6 months

Eligible to bid for alternate shifts after 6 months

You also have the option of working in the office up to 5 days a week.

Grainger will provide all equipment needed to work from home.

Grow with Grainger:

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

Our Culture:

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

You Will:

• Handle a high volume of inbound calls - delivering quality customer service with professionalism, empathy, and efficiency
• Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
• Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
• Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
• Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
• Maintain attention to detail while managing complex or time-sensitive customer issues
• Communicate clearly via phone and written messages

You Have:

• High School diploma or equivalent
• Minimum 1 year of customer service experience or experience in a customer-facing role
• A passion for delivering exceptional customer service and creating a positive experience for every customer
• Ability to thrive in a fast-paced, dynamic environment
• Ability to problem solve and make decisions with attention to detail
• A continuous improvement mindset, open to coaching and receiving feedback
• Proven ability to learn new technology and software quickly
• Comfortable navigating multiple programs and screens simultaneously
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)
• For hybrid/remote work:
• A secure, quiet workspace
• High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Southern Marine Supply is seeking a reliable and customer-focused Customer Service Associate to support our marine supply store in Fort Lauderdale. This role is the first point of contact with customers and plays a key role in providing fast, accurate service to marine professionals, contractors, and boat owners. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced marine supply environment.

Key Responsibilities

• Greet customers and provide knowledgeable, professional assistance at the counter and over the phone
• Assist customers with product selection, availability, and basic technical questions related to marine parts and systems
• Process sales transactions, invoices, and payments accurately
• Manage customer accounts, orders, and special requests
• Coordinate with warehouse staff to pull, stage, and verify orders
• Assist with inventory organization, restocking, and product labeling
• Handle returns, exchanges, and order discrepancies professionally
• Maintain a clean, organized, and efficient sales counter and showroom area
• Communicate effectively with vendors and internal team members to source special-order items
• Support same-day delivery or pickup requests as needed
• Usage of HubSpot, Syn7 (POS system), for invoicing, purchase orders, quotes, etc.
• Research and locate products and units using online resources for comparable pricing and access.
• Follow up with customer orders and quotes to meet sales needs.

Requirements

• Previous customer service or retail experience preferred (marine, HVAC, plumbing, or electrical industry experience a plus)
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Basic computer skills and experience with point-of-sale or inventory systems
• Strong attention to detail and organizational skills
• Willingness to learn marine products and systems
• Ability to lift and move marine parts and supplies (up to ~50 lbs)
• Professional appearance and positive attitude

Preferred Experience (Not Required)

• Marine supply, boating, or yachting industry experience
• Knowledge of marine HVAC, plumbing, pumps, electrical, or water systems
• Experience working with contractors or trade professionals

Compensation and Benefits:

• Competitive Pay
• Monthly profit sharing – an opportunity to share and growth of the company
• Medical, Dental, Vision & Life Insurance – company pays 100% pf the employee premiums
• 401k with company match
• Paid Holidays and PTO

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

EEO Statement:

Elite Marine, Southern Marine Supply, Spot Zero is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We're strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We're highly selective about who joins us, because this journey isn't for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company's growth — we'd love to talk.

Apply below and let's start the conversation.

Who We Are

Virginia Transformer is the largest U.S.-owned producer of power transformers in North America, and we've been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We're more than 5,800 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company, we thrive on nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We're looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

The Manager of Field Services will lead and oversee a team responsible for managing and executing field service projects. This role involves planning, organizing, and coordinating field operations to ensure projects are completed efficiently, on time, and meet customer specifications. The Manager of Field Services must possess strong leadership, communication, and problem-solving skills.

Responsibilities:

• Lead and manage an interdepartmental team to complete field service projects on time, to specifications, and with accuracy and efficiency.
• Outline and delegate tasks involved in field service projects, ensuring all team members understand their roles and responsibilities.
• Conduct cost analysis and estimate expected costs for field service projects.
• Prepare and implement budgets based on cost estimates for field service operations.
• Address and resolve questions, concerns, and complaints from customers and team members during the project lifecycle.
• Act as a liaison between the company, customers, and vendors, ensuring clear communication and coordination.
• Collaborate with sales and engineering teams to ensure field services align with company goals and customer needs.
• Conduct risk assessments and report identified risks to management; provide recommendations for mitigating risks, including terminating projects if necessary.
• Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices related to field services.
• Promote and market new field service projects, programs, and systems to potential clients.
• Perform other related duties as assigned.

Education and Experience:

• Bachelor's or associate degree in a related field, such as Business, Engineering, or a technical discipline.
• At least three years of related experience in field services or project management is required.
• PMP, PgMP, CAPM, or comparable project management certifications are highly desirable.

• The Director of BI and Data Services will be primarily managing Power BI and Epic Cogito. Preferred candidates would reside in Oregon with the ability to come onsite.

• We are open to considering candidates remote out of state in which we can employ in the following states: Alabama, Alaska, Arizona, Arkansas, Connecticut, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wisconsin

JOB SUMMARY/PURPOSE

• Oversees the design, implementation, and maintenance work of business intelligence, analytics, and data architecture managers. Responsible for the strategic leadership and direction of data architecture and business intelligence strategies to meet the data needs of the organization. Ensures system standards and compatibility with SHS information systems architecture, tools, policies, and procedures. Ensures that data initiatives align with organizational objectives and data governance policies and procedures. Responsible for budgeting of IS Business Intelligence and Data Services department, ensuring resources are allocated efficiently and cost-effectively to support the organization's goals. Leads maturation of Samaritan Health Services as a data driven, data literate health system, working with clinicians, business stakeholders, researchers, informaticists, IS colleagues, and others. Creates a culture of teaching, mentoring and professional development across the system. Maintains consultative, trusted-advisor relationships with stakeholders.

DEPARTMENT DESCRIPTION

• Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Business Intelligence and Data Services department provides comprehensive data support as a centralized resource for the organization. Services include data integration and warehousing, analytic reporting, business intelligence solutions, statistical data analysis, and data science solutions.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• Bachelor's degree required (preferably in an Information Systems related field). An advanced degree in information systems, mathematics, statistics, analytics, engineering or a related field preferred.
• Eight (8) years professional and/or leadership experience in data analytics/business intelligence/data science required.
• Five (5) years experience in the management of technical resources required.
• Two (2) years experience in business intelligence/data science delivery required.
• Project management and continuous process improvement experience required.
• Experience with Epic Cogito strongly preffered.
• Experience in multiple data-related technologies required.
• Project management certifications preferred.
• Experience providing advanced business intelligence and data science solutions in a healthcare setting preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Leadership - Inspires, motivates, and guides others toward accomplishing goals. Achieves desired results through effective people management.
• Conflict resolution - Influences others to build consensus and gain cooperation. Proactively resolves conflicts in a positive and constructive manner.
• Critical thinking – Identifies complex problems. Involves key parties, gathers pertinent data and considers various options in decision making process. Develops, evaluates and implements effective solutions.
• Communication and team building – Leads effectively with excellent verbal and written communication. Delegates and initiates/manages cross-functional teams and multi-disciplinary projects.

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Manage and monitor the work activities of the assigned regional valve services organization to ensure a productive workforce that supports all divisional, departmental, Clean Energy Center (CEC) and corporate goals while in accordance with all company policies and local, state, and federal regulations.

Primary Duties and Accountabilities

• Provide guidance and oversight to regional Valve Services group during online and outage activities execution functions through routine performance monitoring, audits, self-assessment, and lessons learned for continuous improvement.
• Collaborate and interface with CECs to plan, schedule, and execute work activities.
• Manage and monitor department resources and budgets to ensure optimum performance and equipment reliability.
• Hire, develop, retain and mentoring of talent required to support the organization.
• All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Emergency Response duties and/or coverage, Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.)

Minimum Qualifications

• Bachelor's degree with 8 years of related experience OR
• Current or previous Senior Reactor Operator (SRO) license with 8 years of related experience OR
• Associate's degree with 10 years of related experience OR
• High school diploma/GED with 12 years of related experience
• Supervisory and/or managerial experience
• Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

• Experience in nuclear power plant operations
• Electrical experience within the realm of Motor Operated Valve planning
• Valve / outage planning experience
• P6 / scheduling experience