Tailored Management Services Jobs in Usa
22,941 positions found
What You’ll Do As a vital part of our team, you'll support 3-4 association clients, ensuring seamless coordination and support of members and conferences and events.
You'll be the go-to person for managing our member databases, assisting with client communications, and handling various on-going projects.
Rady Children's Physician Management Services (RCPMS) offers exciting opportunities for qualified candidates to join our rapidly growing organization. We are a wholly owned subsidiary of Rady Children’s Hospital and Health Center with just over 500 employees. RCPMS supports primary care pediatricians with 29 office locations throughout San Diego and Southern Riverside Counties.
RCPMS seeks a friendly, motivated, and experienced individual for our open PFS Manager position. This is a Full-Time position. Hours of operation are Monday through Friday, 8:00am to 5:00pm. On site.
SUMMARY
The Manager, Patient Financial Services (PFS) provides oversight of patient billing and collection within billing operations under the direction of the Director of Patient Financial Services. Monitors work processes and identifies/implements process improvement opportunities. The Manager, PFS oversees and evaluates Patient Financial Services staff, monitors and ensures compliance with Federal, State and industry standards and regulations, prioritizes and maintains timely turnaround, serves as resource for billing issues, performs periodic audits, and acts as the primary contact for escalated customer service concerns.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent
- Minimum of 5 years supervisory and leadership experience in medical billing office environment
- Epic experience preferred
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For full-time positions RCPMS offers the full scope of benefits, a competitive compensation package and opportunities for professional growth.
Employee Benefits include but are not limited to:
- Student Loan Repayment
- Tuition Assistance Program
- Medical, Dental & Vision Coverage
- Matching 401k
- Paid Time Off & Paid Holidays
- Employee Assistance Program
- Group Life and AD&D Insurance
If you want to work with a great group of people, we invite you to join us in promoting the health of children within our communities.
For full-time positions RCPMS offers the full scope of benefits, a competitive compensation package and opportunities for professional growth.
Rady Children’s Physician Management Services is proud to be an Equal Opportunity Employer.
To be considered, please submit a resume and cover letter.
The reasonably expected salary range for this position is between $89,120.00-$120,000.00 a year depending on qualifications including education and relevant experience.
Are you looking for a role that combines customer service with wagging tails and cuddles? We are seeking a Customer Service Representative to assist our pet parents and their furry family members!
Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (\"NVA\") that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview: We believe in the mission of \"Pet Lovers Delighting Pet Lovers\" and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail. This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people.
As a Customer Service Representative, internally known as a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.
A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Responsibilities:
- Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
- Answer all incoming calls, respond to voicemails and emails.
- Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
- Manage cash, check, and credit card transactions and reporting/reconciling
- Gets to know clients and their pet's names on a regular basis
- Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
- Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
- Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
- Obtain vaccination records from veterinary offices and input into the computer.
- Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
- Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
- Help initiate \"white glove\" treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are \"sold out\".
- Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
- Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
- Notifying manager on duty or ordering when levels of inventory are low in retail and cleaning products for lobby area and office supplies
- Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecate, etc.
- Consult with other departments
- Work with a team who all exemplify these qualities:
- A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
- Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
- Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
- Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these \"lifetime clients\".
- Must be able to multitask and be very detail oriented. Must be able to start and stop work.
- Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
- Conflict Resolution - Ability to handle conflict with tact and diplomacy
- Good team work and willingness to assist other departments as necessary
- Cheerful, friendly, positive team-oriented attitude
- Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
- Reliable, punctual, and dependable
- Ability to work a flexible schedule, including holidays and weekends
- Ability to take direction well and apply it independently
- Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
- Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
- Physically able to handle dogs of all sizes and to lift up to 60 lbs.
- Other duties as assigned.
Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
This role ensures that Care Management services are delivered in alignment with DHCS requirements, managed care plan contracts, and organizational standards.
The Supervisor provides clinical-adjacent and operational guidance, supports staff in managing complex cases, monitors quality and compliance, and promotes best practices in engagement, care coordination, documentation, and outcomes.
Key Responsibilities Staff Supervision & Development Supervise, coach, and support Care Managers to ensure high-quality, person-centered service delivery.
Provide onboarding, training, and ongoing professional development related to Care Management program requirements, workflows, documentation standards, and engagement strategies.
Conduct regular individual supervision, team meetings, and case conferences to review member progress, address barriers, and support complex case management.
Complete 90-day, annual, and corrective performance evaluations; address performance concerns through coaching and performance improvement plans as needed.
Review and approve staff timecards, paid time off requests, and schedules in alignment with program needs.
Promote staff safety, and retention in a field-based, high-acuity work environment.
Program Oversight & Quality Assurance Ensure Care Managers are meeting DHCS and managed care plan requirements related to outreach, engagement, assessments, care planning, service coordination, and follow-up.
Monitor caseloads, acuity levels, and workload distribution to ensure timely and appropriate service delivery.
Review documentation for accuracy, timeliness, and compliance, including assessments, care plans, case notes, and service logs.
Track and support compliance with required engagement, visit, and contact frequency benchmarks.
Identify trends, gaps, or barriers in service delivery and collaborate with leadership to implement quality improvement strategies.
Care Coordination & Member Support (Escalated / Complex Cases) Provide guidance and consultation on high-acuity, complex, or high-risk member cases, including those involving homelessness, behavioral health needs, medical complexity, or system fragmentation.
Support Care Managers in crisis response, safety planning, hospital discharge coordination, and transitions of care.
Assist with problem-solving related to member engagement challenges, missed appointments, or difficulty accessing services.
Model best practices in motivational interviewing, trauma-informed care, and culturally responsive service delivery.
Collaboration & Stakeholder Engagement Serve as a liaison between Care Managers, internal departments, managed care plans, healthcare providers, behavioral health partners, housing providers, and community-based organizations.
Participate in interdisciplinary meetings, case reviews, and partner coordination meetings as needed.
Support communication and coordination with health plans to address member needs, referrals, and program expectations.
Data, Reporting & Compliance Support accurate data tracking and reporting related to caseloads, engagement, outcomes, and service delivery.
Ensure staff adherence to confidentiality, HIPAA, and organizational policies and procedures.
Assist with audits, chart reviews, and monitoring activities conducted by internal teams or external entities.
Qualifications Required Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, Sociology, Gerontology, or a related field.
Minimum of two (2) years of experience working with underserved populations, including individuals with complex medical, behavioral health, housing instability, or social needs.
At least two (2) years of supervisory or lead experience in care coordination, case management, social services, or a related field.
Experience working in community-based, field-oriented programs and collaborating with multidisciplinary teams.
Knowledge of Medi-Cal, safety-net healthcare systems, and social service navigation.
Preferred Master’s degree in a related field.
Experience supervising care management or similar Medicare/DSNP or Medi-Cal managed care programs.
Bilingual and bicultural skills reflective of the communities served.
Skills & Competencies Strong leadership, coaching, and team development skills.
Ability to support staff working with high-acuity and complex member needs.
Knowledge of community resources, housing systems, behavioral health services, and care coordination best practices.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage competing priorities.
Proficiency with electronic health records, data systems, and mobile work tools.
Work Environment Hybrid role with a combination of remote work, field-based activities, and in-person meetings.
May include occasional joint field visits or community-based meetings to support staff and program needs.
Reliable transportation required including proof of required California auto liability insurance meeting state minimum limits.
Must be able to perform essential job functions such as lifting 5-10 pounds.
Partners in Care Foundation is an equal opportunity employer.
We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws.
All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Remote working/work at home options are available for this role.
- Provide comprehensive pain management services to patients
- Conduct thorough evaluations and assessments of patients' pain conditions
- Develop and implement individualized treatment plans for pain management
- Perform various pain management procedures, including injections and nerve blocks
- Monitor and adjust treatment plans based on patient response and progress
- Collaborate with interdisciplinary healthcare team members to ensure coordinated care
- Educate patients and their families about pain management techniques and strategies
- Maintain accurate and up-to-date medical records using Epic or similar electronic health record systems
Requirements:
- Medical degree from an accredited medical school
- Completion of a residency program in anesthesiology or physical medicine and rehabilitation with a focus on pain management
- Board certification or eligibility in pain medicine
- Valid medical license to practice in the state
- Proficiency in performing pain management procedures, such as epidural steroid injections, facet joint injections, and radiofrequency ablation
- Experience working in various healthcare settings, including hospitals, medical offices, nursing homes, and home care settings
- Familiarity with managing acute and chronic pain conditions
- Strong knowledge of pharmacological interventions for pain management
- Excellent communication skills to effectively interact with patients, families, and healthcare team members
This is an excellent opportunity for a skilled Pain Management Physician to join our team. We offer competitive compensation and benefits packages. If you are passionate about providing high-quality care to patients experiencing pain, we encourage you to apply.
Job Type: Full-time
Pay: $300,000.00 - $400,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Malpractice insurance
* Paid time off
* Professional development assistance
* Vision insurance
License/Certification:
* BC/BE (Preferred)
* Medical License (Preferred)
Willingness to travel:
* 25% (Preferred)
Work Location: In person
SUMMARY:
- Palm Springs, CA
- Salary: $130,000 – $160,000 per year
- Hospital Setting
The individual in this position has overall responsibility for hospital utilization management, transition management and operational management of the Case Management Department in order to promote effective utilization of hospital resources, timely and accurate revenue cycle processes, denial prevention, safe and timely patient throughput, and compliance with all state and federal regulations related to case management services.
This position integrates national standards for case management scope of services including:
- Utilization Management supporting medical necessity and denial prevention
- Transition Management promoting appropriate length of stay, readmission prevention and patient satisfaction
- Care Coordination by demonstrating throughput efficiency while assuring care is the right sequence and at appropriate level of care
- Compliance with state and federal regulatory requirements, TJC accreditation standards and Tenet policy
- Education provided to physicians, patients, families and caregivers
The individual’s responsibilities include the following activities: a) manage department operations to assure effective throughput and reimbursement for services provided, b) lead the implementation and oversight of the hospital Utilization Management Plan using data to drive hospital utilization performance improvement, c) ensure medical necessity and revenue cycle processes are completed accurately and in compliance with CMS regulations and Tenet policy, d) ensure timely and effective patient transition and planning to support efficient patient throughput, e) implement and monitor processes to prevent payer disputes, f) develop and provide physician education and feedback on hospital utilization, g) participate in management of post-acute provider network, h) ensure compliance with state and federal regulations and TJC accreditation standards, and i) other duties as assigned.
QUALIFICATIONS:
Required: Bachelor’s degree in business, Nursing or Health Care Administration for RN or master's in social work for MSW.
Preferred: MSN, MBA, MSW or MHA.
Required: 3 years of acute hospital case management or healthcare leadership experience.
Preferred: 5 years of acute hospital case management leadership multi-site experience
Required: Registered Nurse or LCSW/LMSW license. Must be currently licensed, certified, or registered to practice profession as required by law or regulation in state of practice or policy. Active RN or LCSW/LMSW license for state(s) covered.
Preferred: Accredited Case Manager (ACM)
Text Nancy at 915-305-7508
Send your resume to
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Serve as an integrator and executional engine for the HR project portfolio.
Blend strategic insight with hands-on delivery to drive key activities, maintain project momentum, and ensure alignment across teams.
Responsibilities: Partner with HR leaders to support planning, scheduling, and monitoring activities across Compensation, Benefits, Change Management, and HRIS efforts.
Maintain project documentation, timelines, risk logs, and reporting dashboards.
Support the development and facilitation of governance routines, including steering committees and cross-functional checkpoints.
Provide day-to-day coordination and operational support for Compensation and Benefits workstreams.
Assist with analytical needs, documentation efforts, and preparation for design sessions, leadership reviews, and stakeholder communications.
Assist in building and executing change management deliverablesstakeholder assessments, communication plans, training coordination, and readiness checks.
Coordinate key activities related to HRIS cutover for a new company acquisition.
Translate high-level directives from HR leadership into actionable workplans and status updates.
Facilitate communication across HR, Finance, Technology, and business teams.
Requirements: 3-5 years of experience in program and/or project management.
Experience supporting Total Rewards, HRIS implementations, or large-scale HR initiatives is a plus.
Familiarity with change management practices (e.g., PROSCI, ADKAR) is a plus.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities while maintaining composure and a service-oriented mindset.
Required Skills: Project Management Experience: Build and manage project plans, status reports, and lead project status meetings.
Excel Proficiency: Strong working knowledge of Excel; experience with VLOOKUP and pivot tables is preferred.
Adaptability in Fast-Paced Environments: Proven ability to manage multiple priorities and meet tight deadlines effectively.
Preferred Skills: Strong communication, relationship-building, and stakeholder management skills.
Comfortable blending strategic support with hands-on execution.
CalOptima
Join Us in this Amazing Opportunity
The Team You'll Join
We are a mission driven community‐based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.
More About the Opportunity
We are hoping you will join us as a Behavioral Health Utilization Management Medical Case Manager and help shape the future of healthcare where you'll be an integral part of our BHI ‐ BH Utilization Management team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Telework.
- If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.
The Medical Case Manager (BHI Utilization Management) will be responsible for reviewing and processing requests for authorization and notification of behavioral health services from health professionals, clinical facilities and ancillary providers. You will be responsible for prior authorizations, concurrent review and related processes. You will utilize CalOptima Health's medical criteria, policies and procedures to authorize referral requests from behavioral health professionals, clinical facilities and ancillary providers. You will directly interact with providers and facilities and serve as a resource for their needs. Together, we are building a stronger, more equitable health system.
Your Contributions To the Team:
- 85% ‐ Utilization Management Services
- Participates in a mission‐driven culture of high‐quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Assists the team in carrying out department responsibilities and collaborates with others to support short‐ and long‐term goals/priorities for the department.
- Reviews requests for medical appropriateness by using established clinical protocols to determine the medical necessity of the request.
- Responsible for mailing rendered decision notifications to the provider and member, as applicable.
- Screens inpatient and outpatient requests for the Medical Director's review, gathers pertinent medical information prior to submission to the Medical Director, follows up with the requester by communicating the Medical Director's decision and documents follow‐up in the utilization management system.
- Completes the required documentation for data entry into the utilization management system at the time of the telephone call or fax to include any authorization updates.
- Contacts the health networks and/or CalOptima Health Customer Service regarding health network enrollments.
- Identifies and reports any complaints to the immediate supervisor utilizing the call tracking system or through verbal communication if the issue is of an urgent nature.
- Refers cases of possible over/under utilization to the Medical Director for proper reporting.
- Completes care coordination activities as related to Transition Care Management (TCM) activities.
- Reviews International Classification of Diseases (ICD‐10), Current Procedural Terminology (CPT‐4) and Healthcare Common Procedure Coding System (HCPCS) codes for accuracy and the existence of coverage specific to the line of business.
- 10% ‐ Administrative Support
- Assists manager with identifying areas of staff training needs and maintains current data resources.
- Complies with data tracking protocols.
- 5% ‐ Other
- Completes other projects and duties as assigned.
Do You Have What the Role Requires?
- Current California unrestricted license such as LCSW, LPCC, LMFT or RN and related required education PLUS 3 years of clinical experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
You'll Stand Out More If You Possess the Following:
- Utilization management reviewer experience.
- Managed care experience.
- Behavioral health clinical experience.
What the Regulatory Agencies Need You to Possess?
- Current California unrestricted license such as LCSW, LPCC, LMFT or RN.
Your Knowledge & Abilities to Bring to this Role:
- Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
- Work independently and exercise sound judgment.
- Communicate clearly and concisely, both orally and in writing.
- Work a flexible schedule; available to participate in evening and weekend events.
- Organize, be analytical, problem‐solve and possess project management skills.
- Work in a fast‐paced environment and in an efficient manner.
- Manage multiple projects and identify opportunities for internal and external collaboration.
- Motivate and lead multi‐program teams and external committees/coalitions.
- Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Your Physical Requirements (With or Without Accommodations):
- Ability to visually read information from computer screens, forms and other printed materials and information.
- Ability to speak (enunciate) clearly in conversation and general communication.
- Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face‐to‐face interactions.
- Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
- Lifting and moving objects, patients and/or equipment 10 to 25 pounds
Ways We Are Here For You
- You'll enjoy competitive compensation for this role.
- Our current hiring range is: Pay Grade: 313 ‐ $90,820 ‐ $145,312 ($43.66 ‐ $69.8615).
- The final salary offered will be based on education, job‐related knowledge and experience, skills relevant to the role and internal equity among other factors.
- This position is approved for Full Telework (**If the position is Telework, it is eligible in California only**)
- A
Pay: $180,000.00 - $200,000.00 per year
Job description:
Company Overview
Metrix Inspection Group is a trusted regional leader in third-party inspection, quality assurance, and risk mitigation services for the built environment. With a reputation based on hard work, integrity, and unparalleled client service, we ensure that complex projects meet the highest standards of safety and quality.
As part of our strategic growth initiative, Metrix will launch a new Construction Management (CM) Division in early 2026. The Vice President of Construction Management role represents a ground-floor executive opportunity to build and lead this new service line -- leveraging Metrix’s established brand and client relationships to successfully implement a business plan that reflects the Vice President’s vision and leadership, charting a bold new course for the company’s continued growth.
The Opportunity: A Pioneer in a New Venture
We are seeking an entrepreneurial, driven, and experienced Vice President to lead the new Metrix Construction Management division. This is not a role for maintaining the status quo; it is for a builder who is excited about leveraging their unique experience and network to create an outsized business opportunity with Metrix. The ideal candidate is an established leader in the construction industry with a proven track record of developing business, executing projects , and building high-performing teams from the ground up., and building high-performing teams from the ground up.
As a key member of the executive leadership team, you will be responsible for the strategic vision, operational execution, and financial success of the Construction Management service line. You will leverage your existing network and industry relationships to establish Metrix Inspection Group as a premier provider of Owner's Representation and Construction Management services.
Key Responsibilities
1. Business Development & Strategic Growth:
- Develop and execute a comprehensive business development strategy to launch and scale the CM division.
- Leverage an extensive personal network of developers, architects, capital partners, and property owners to identify and source new project opportunities.
- Lead the entire sales cycle from lead generation and proposal development to client presentations and contract negotiation.
- Act as the primary relationship manager for key clients, ensuring satisfaction and fostering long-term partnerships.
- Establish the Metrix brand within the construction management sector through networking, industry events, and thought leadership.
2. Divisional Leadership & Operations:
- Build the operational framework for the CM division, including standard operating procedures (SOPs), best practices, and quality control protocols.
- Recruit, hire, and mentor a team of Project Managers and support staff.
- Provide executive oversight for all managed projects, ensuring they are delivered on schedule, within budget, and to the highest quality standards.
- Champion a culture of safety, accountability, and excellence across the division.
3. Executive & Financial Management:
- Serve as a vital member of the company's executive team, contributing to overall corporate strategy and direction.
- Develop and manage the division's annual budget, P&L, revenue forecasts, and key performance indicators (KPIs).
- Provide regular, transparent reporting on pipeline, project performance, and divisional financials to the CEO.
Qualifications & Requirements
- Experience: A minimum of 15 years of progressive experience in the construction industry, at a construction management, general contracting, or development firm.
- Education: Bachelor’s degree in construction management, Civil Engineering, Architecture, or a related field. A master’s degree or MBA is highly preferred.
- Business Development: Demonstrable and verifiable track record of securing commercial construction management contracts through thoughtful sales planning, deep industry relationships, and a passion for winning.
- Network: An extensive and active professional network within the commercial real estate development and construction industry in the Colorado Front Range region is essential.
- Leadership: An entrepreneurial mindset with the ability to operate effectively in both strategic and hands-on capacities.
- Financial Acumen: Strong understanding of project financials, P&L management, and contract negotiation.
- Certifications: Professional Engineer (PE), Certified Construction Manager (CCM), or Project Management Professional (PMP) certifications are a strong plus.
Compensation: Base Salary $180-200K with an attractive total compensation package that includes growth bonuses, profit sharing and participation in the company equity program.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have previous business development experience?
License/Certification:
- PMP (Preferred)
- Professional Engineer (Preferred)
- Work Location: In person
Summary:
Schafer Richardson LLC (SR) has been recognized for planning, developing, and strengthening our communities through a full-service real estate experience since 1995. We provide quality investment, development, construction, leasing, and management services to its commercial and multifamily real estate portfolio.
The Director of Property Management is responsible for overseeing the SR Management department to ensure the operational and financial health of our commercial real estate portfolio. In addition, key responsibilities include developing and implementing management strategies, inspecting buildings and spaces, manage budgets, handling tenant and vendor relations, and leading staff through recruitment, training, and performance management In addition, the Director of Property Management will be responsible for overseeing property operations for an assigned portfolio including utilizing resources, handling budgets, vendor contracts, tenant relations, and ensuring legal compliance aiming to achieve NOI growth and maximize cash flow with the overall objective to deliver excellent customer service and satisfaction in representing the Schafer Richardson real estate brand.
Essential Duties and Responsibilities included below. Other duties may be assigned, as necessary.
MANAGEMENT/OPERATIONS:
- Provide leadership to the team by interviewing, hiring, training, and managing performance in accordance with Company policies and business practices.
- Supervise activities of the property management, leasing, and maintenance personnel.
- Make appropriate staffing and salary recommendations to Company President
- Direct the operations, maintenance, and administration for each property.
- Provide reports and updates to owners and investors.
- Prepare annual departmental operating budget and achieve profitability objectives.
- Supervise the property management staff in the day-to-day operations of properties.
- Authorize contracts, purchase orders, repairs, maintenance, and replacement projects by Property Managers.
- Manage and approve annual budgets, monthly financials, mid-year CAM reconciliations, annual reconciliations, and other reporting functions.
- Oversee the tax protest account for each property in the portfolio.
- Physically inspect each asset at least once annually.
- Oversee vendor relationships and contract negotiations.
GENERAL FUNCTIONS:
- Portfolio Management – oversee all property operations for an assigned portfolio to maximize NOI and asset value.
- Direct and monitor all building staff, engineers, maintenance technicians, security officers, janitorial persons, construction providers, subcontractors or other personnel and service providers on site.
- Mentor, coach, and train your team for success. Present a positive, helpful attitude when interacting with co-workers and customers.
- Provide clear direction and distribute workload appropriately among staff, subcontractors, and vendor providers.
- Correspond with tenants regarding leasing and management questions, maintenance and repair issues or other service-related items brought to your attention.
- Work in conjunction with leasing representative to provide answers to leasing questions, help tenants with move in and move out policies, and keep the building common areas and vacant spaces in good condition for prospective tenant tours.
- Coordinate plan review and approval for construction work with tenants, supervise landlord and tenant contractors, and ensure compliance with risk management and safety standards.
- Perform regular inspections of the building exterior and interior including tenant areas and implement compliance with code, local, state, and federal ordinances, and company or building policies and procedures.
- Review and approval for financial operations for the property including coding bills, oversee accounts payable and receivable, tenant rent collection and maximize operating efficiency and financial performance of the property.
- Review and interpret commercial lease agreements to ensure operational compliance and financial accuracy. Collaborate with the legal department where necessary.
ADVANCED FUNCTIONS:
- Prepare and submit monthly financial statements, leasing and operational reports, annual budget, and property condition reports.
- Provide a 5-year capital plan for the property for all items that will require repair or replacement outside of normal day-to-day operations.
- Oversee rent collection, manage delinquencies, and implement legal remedies when necessary.
- Obtain, review, and negotiate scope of work descriptions, service agreements, and business contracts to provide quality-control, and oversight while implementing cost-containment initiatives, measures of compliance and contract standards.
- Maintain files and written records and prepare professional written correspondence with tenants, vendors, and clients.
EQUIPMENT:
- Personal owned vehicle for transportation to various sites included in managed portfolio.
- Must possess a valid driver’s license, acceptable driving record, and the state mandated level of insurance.
- Personal owned cellphone
EDUCATION/EXPERIENCE:
- Bachelor’s degree in real estate, finance, or related field is preferred.
- 5 or more years of commercial property management with leadership experience
- Commercial real estate investment analysis experience.
- Knowledge of national commercial real estate trends and capital markets
- Active in the real estate industry.
- Valid real estate license
- CPM or PMP certification preferred.
- Proficiency in Yard is required.
KNOWLEDGE, SKILLS, AND OTHER ABILITIES:
- Strong proficiency in financial and budget management, including P & L analysis, rent collection, and expense control.
- High integrity, operates with a sense of urgency, understanding of the organization’s needs and be easy to work with
- Excellent leadership skills with the ability to successfully build consensus while managing teams.
- Ability to negotiate skillfully and create consensus in challenging situations with internal and external stakeholders.
- Ability to be outgoing, straightforward, self-assured, and one who shares information readily, listens actively, and respects the abilities of others.
- Ability to promote and foster an environment that supports confidence and consistency with principals, executive team, board members, and staff who are culturally diverse.
- Ability to work together cooperatively and effectively in achieving organizational goals.
- Ability to allocate and effectively use information, personnel, time, and other resources necessary to meet changing priorities and deadlines.
- Ability to identify and resolve problems.
- Ability to create and sustain an organizational culture that encourages others to provide the quality of service essential to high performance.
- Strong analytical skills (both quantitative and qualitative).
- Strong risk assessment skills.
- Excellent verbal and written communications skills to present to and work with senior management, internal departments, and investors.
- Ability to juggle competing priorities and work under pressure to meet demanding response times, all while paying strict attention to detail.
- Self-motivated team player who balances independent thinking with the execution capabilities and core competencies of the organization.
- Ability to understand commercial lease language and interpret legal terminology.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee in this position must frequently communicate with employees and must be able to exchange accurate information in these situations.
While performing the duties of this job, the employee must be able to remain in a stationary position 50 percent of the time. The employee constantly operates a computer and other office productivity machinery (i.e., a computer, copy machine, and computer printer. In addition will occasionally lift and/or move up to 15 pounds and occasionally moves about inside the office to access computer equipment in different office locations.
TRAVEL: 10-15%, project dependent.
