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Business Overview

KINESSO is the technology-driven performance marketing agency that provides actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at Overview

As a passionate and driven paid social expert, you thrive in collaborating with an integrated marketing team, transforming senior-level digital strategies into effective daily tactics. In this role, you'll lead Paid Social Associates and Sr. Associates, offering mentorship, training, and ensuring all work meets quality standards. Your responsibilities include managing day-to-day operations, guiding your team to achieve client goals and KPIs, and fostering strong client relationships. You're eager to deliver top tier paid social campaigns for high-profile brands, confidently communicating the impact of tactics and strategies as the primary client contact. You excel in a dynamic environment, where training and coaching team members is key to ensuring flawless execution.

Responsibilities

• 
  
• Responsibilities will be across social media platforms such as Facebook, Instagram, Pinterest, SnapChat, Twitter, LinkedIn, TikTok and Reddit
  
• Responsible for overseeing Paid Social Associates and Sr. Associates on the team and owning their career development
  
• Developing and overseeing optimizing, and maintaining paid social campaigns for clients, including coordination of assets between creative agencies and budget management
  
• Works with a cross-discipline team to integrate paid social media strategy into a multi-channel, holistic recommendation.
  
• Uses strong quantitative skills, including analytical and story-telling ability, to analyze data and provide insights and optimization recommendations. Familiarity with third-party data and measurement solutions. Developing, executing, and testing across campaign variables that create client-specific insight and feed future successions of testing.
  
• Helps creatives express their ideas with feasible recommendations to tie it closer to the brief. Passionate about innovation and the creative process, desires to find creative ways to say "yes" to ideas and to contribute your own.
  
• Understanding client goals and how to maximize those measures of success through tactical strategies and technologies; Maintaining and optimizing client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis
  
• Brainstorming and researching new first to market ideas including new betas and opportunities with our partners.
  
• Strong familiarity with 3rd-party tracking vendors and integrating with social platforms
  

Required Skills and Experience

• 
  
• Substantial experience in account management, planning, and/or performance media experience
  
• Strong working understanding of the Paid Social platforms, including major players and supporting technology Facebook Ad Manager, X (formerly Twitter) Ads, etc.
  
• Demonstrable experience working with multiple partners, on enterprise level paid social media accounts with diverse budget levels and objectives
  
• Proven ability to understand high-level client goals and how they translate into paid media strategy when applied via online technologies
  
• Ability to effectively communicate processes and tactics to clients, peers, and junior members of the team
  
• Understanding of paid social measurement and experience utilizing multiple native measurement tools
  
• Excellent written and verbal communication skills
  

Desired Skills and Experience

• 
  
• 3+ years of experience
  
• Agency experience strongly preferred
  
• Detail and process oriented, with the ability to multitask and prioritize tasks based on client objectives
  
• Time management skills
  

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please .

Social Media Design Specialist

$30.00 - $35.00 Per Hour

One-Year Contract

Compensation Depending on Experience

Columbus, Ohio

What does the position offer:

• One-year contract
• Hybrid schedule
• Equipment for the job needs

Primary Job Function

Dawson has partnered with a Columbus-based corporation to assist in finding a Social Media Design - Content Creator. The role is part of the Strategic Services Team within their creative agency. It is made up of highly skilled and collaborative cross-functional partners that work together to solve complex problems in innovative ways and create experiences that delight.

The Social Media Design - Content Creator will be responsible for planning and producing high-quality content across various social media platforms to drive business objectives and engage our brand’s target audiences. This role involves creating visually appealing and compelling social content in the form of images, videos, reels, infographics, etc. that align with our brand identities and marketing goals.

What you'll be doing:

• Develop and execute creative content strategies for multiple social media platforms (e.g., Instagram, Facebook, TikTok, Reddit, etc).
• Conceptualize, shoot, design, write, and edit engaging social media content with ability to iterate and execute ideas quickly.
• Collaborate with the social media experience team to ensure content aligns with overall marketing strategies and campaigns.
• Monitor social media trends, competitive activities, tools, and applications, and apply best practices to enhance content performance and drive content creation efficiencies.
• Adjust content strategies based on content performance metrics to improve engagement and reach.

Who we're looking for:

• Bachelor's degree in Graphic Design, Marketing, Communications, or a related field.
• Proven experience as a Social Media Content Creator or similar role.
• Strong portfolio showcasing creative and engaging social media content across social platforms.
• Proficiency in social content creation tools and software, such as native in-app creative tools as well as Adobe Creative Suite (Photoshop, Illustrator, InDesign Premiere Pro, Firefly).
• Excellent visual design skills and a keen eye for aesthetics and details relevant in the social space.
• Experience with video production for social media and editing.
• Strong copywriting and storytelling abilities.
• Excellent presentation and interpersonal skills.
• Knowledge of social media platforms, algorithms, and best practices.
• Strong organizational and time-management skills, with the ability to handle multiple projects simultaneously.
• Excellent communication and collaboration skills.
• A proactive and creative mindset with a passion for social media and digital marketing.

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

We’re looking to bring on a Growth Marketing Specialist to round out hiring for our founding team.

About us

Construction has always been built on manual labor, not just on the job site, but also in the back office. For decades, estimators have spent thousands of hours squinting at PDFs and navigating opaque distributor markups. But the era of the manual spreadsheet is ending.

That’s where Quotr comes in. We are building the automated brain for the construction industry. Our AI transforms complex PDF, CAD, and BIM files into precise, factory-direct procurement orders in minutes. By cutting takeoff time by 90% and slashing material costs by half, we are helping contractors stop chasing data and start building.

Our mission: We are an AI-first company on a mission to automate the pre-construction workflow for every trade on the planet.

• Execute and iterate on awareness and demand-generation strategies for assigned growth channels, collaborating closely with founders.
• Independently brainstorm, create, and publish social content designed for reach and engagement, including data-driven insights, visuals, and industry commentary.
• Design and launch growth experiments and lead magnets end-to-end, from concept and copy to distribution and performance tracking.
• Own AEO/SEO and content execution for assigned areas, including keyword research, on-page optimization, content refreshes, and internal linking strategies.
• Assist in ideating, launching, and analyzing paid campaigns across Google Ads and LinkedIn Ads, contributing recommendations for optimization.
• Build and execute social distribution strategies, including commenting frameworks, community engagement, and lightweight campaign planning.
• Collaborate cross-functionally with product and sales to align growth initiatives with launches and go-to-market priorities.
• Track channel-level metrics, analyze results, and surface insights to inform next experiments.
• Identify and test early-stage partnerships or distribution channels.

• Data savvy - you know what it takes to go viral with data! 
• Writer and enjoy Lead driving creation 
• Good design eye - you know what looks good
• Content machine
• A true grinder - we work very hard
• Tenacious - make sure we’re showing everywhere
• Systems thinker - we want to use leverage to replicate what works
  

• Built and grown a social following (10k+ on LinkedIn + Twitter)
• Launched projects or products that found traction
• Familiarity with AEO/SEO, distribution loops, or growth automation
• Active in online communities (Reddit, Discord, X, Facebook)
• Former founder
  

• Define how real AI meets the construction industry!
• Learn by shipping real growth experiments from day one
• Ownership: Real equity, real responsibility!!
• Mission: Bring AI into one of the world’s largest, least digitized industries! 

Candlelight Homes is looking for an experienced Digital Marketing Specialist ready to work with a small team doing big things. Our department handles the marketing for several new home communities built for active families. If you are a talented Digital Marketing/Content Specialist looking for a new challenge, this job could be for you. Please note: This job is full-time, on-site, in Draper, UT.

The ideal candidate is a well-rounded digital marketer skilled in content, analytics, and social media management. You should have expertise in website administration, paid social ads, email marketing, and brand building—with the personality and skills to guide teammates and outside agencies.

The Role – Content Specialist, Candlelight Homes

·      Manage WordPress website, create new landing pages, UTM codes, GTM tags, manage GBP, update images, content, layout, tags, pixels, etc. Create GA4 and Looker Studio reports, track UTM, monitor UX, user journey, etc.

·      Analyze website traffic and usage, optimize content, metadata, URLs, assist with schema markup, etc.

·      Develop and execute paid Google Ad campaigns to build awareness, drive qualified leads, and support sales goals.

·      Manage paid social media ad campaigns, identify, vet, hire, and manage influencers, run UGC campaigns, manage paid ads, budgets, report results, and recommend improvements.

·      Be the voice of the company by leading reputation management across all social channels, encouraging engagement, replying to all comments, solving any issues, and driving review campaigns.

·      Plan and execute PR initiatives, identify opportunities, build media relationships, coordinate promotions and events, and analyze campaign performance.

·      Develop and execute integrated marketing campaigns with internal team and outside agencies.

·      Coordinate daily with designers, vendors, and internal teams, use project management software (Teamwork, Monday) to manage timelines, creative requests, and deliverables from concept to completion.

·      Support digital strategy and execution, monitor performance with regular reports, and adjust campaigns to maximize ROI.

·      Collaborate with designers, photographers, and videographers to produce high-quality content for digital channels that reflects brand voice and identity.

·      Take an active role in event production and management for company, realtor, community, and prospective homeowner events.

·      Stay current on digital trends, tools, agentive AI, and emerging channels to ensure the brand’s marketing remains fresh and effective.

·      Organize and manage asset library, update images, archive dated assets, coordinate photo/video shoots of new products, and manage vendor agencies for 2D and 3D renderings.

·      Manage promotional items, sales collateral, signage, flags, etc., monitor inventory levels, logs, and budgets

·      Strong understanding of StoryBrand marketing, creative collaboration, visual storytelling, and delivering engaging content while managing SEO and AI citations.

·      Balance creative storytelling with data-backed strategy, maintaining a practical approach to execution while preserving the brand’s emotional and aspirational appeal.

·      Attend meetings, work special events, and perform other duties as assigned

Software Requirements:

Advanced Skills: WordPress, Meta Ads Manager, Google Ads, GA4, Looker Studio, GBP, GTM, Maps

Proficient: Canva, Sprout Social, Meta Business Suite, Reddit, Pinterest, YouTube Studio, Google Suite (Gmail, Drive, Sites, Forms), MS Office Suite (Excel, PPT, Word)

Knowledgeable: CRM like Lasso, Teamwork or Monday, LLMs, various AI tools and apps.

Soft Skills:

·      Highly organized: Assets, inventory, timelines, and budgets are easy for others to find fast, plus you can predict the needs of your team, customers, vendors, agencies, etc.

·      Time Management: Detail-oriented while keeping on schedule

·      High EQ: Understand and manage emotions (yours and others)

·      Teamwork: We’re a small, collaborative team that wears many hats, so we’re looking for someone who can juggle priorities, adapt quickly when plans change, and stay positive under pressure. We take pride in doing beautiful work, supporting each other, and focusing on results—not the clock.

Qualifications:

·     Must have at least 5 years of experience in paid digital marketing with strong expertise in web administration, GTM, SEO, PPC, GA4, paid social, and content management.

·      Hands-on experience managing social media campaigns, ads, influencer relationships, UGC-driven campaigns, and reputation management.

Parkview Regional Medical Center (PRMC) is accepting applications for a clinical pharmacy specialist in neonatal intensive care.

Position Details: The clinical specialist will join an on-site faculty member to provide direct patient care in the Parkview Women’s and Children’s Hospital.

In preparation for pediatric service line growth and changes, continued pharmacy expertise is needed in this area.

Currently this location is undergoing many facility updates (room renewal, expansion, and technology updates) along with an expansion of care for pediatric gastroenterology, endocrinology, cardiology, and hematology/oncology specialist services.

Parkview Health has been a collaborator partner with Cincinnati Children’s for overall a decade to improve the health and outcomes for children in our region.

This collaboration is now enhancing to bring neurosurgery, rheumatology, and drug-resistant epilepsy consultation services with telehealth clinics with world-class providers.

As part of an established pediatric pharmacy program, this specialist will benefit from close relationships with physicians and other care providers in both the inpatient and outpatient pediatric settings.

Parkview Health has provided specialty pharmacy services in pediatrics for over 25 years and are continually being asked to expand into additional responsibilities.

This role will have a targeted role in the level III neonatal intensive care unit with additional coverage of other pediatrics areas for weekend pediatrics coverage.

The role is a full-time, 1.0 FTE in the NICU with every 4th weekend for pediatric staffing to provide advanced and uninterrupted levels of care to this patient population .

This pharmacist will participate in collaborative rounding and consult management daily, weekly disposition rounds, pharmacy-based projects, multidisciplinary committees, and will precept student pharmacists and pharmacy residents.

Benefits associated with this position include paid time off, annual volunteer time off, and quarterly Compt Lifestyle benefits to be used for personal well-being needs.

Relocation costs provided.

Salary and sign-on bonus are negotiable.

More about Parkview Health & Parkview Pharmacy: Parkview Health’s world-class clinical teams are dedicated to providing the highest levels of compassionate care.

In turn, we are committed to equipping them with state-of-the-art technology and facilities.

Parkview strives to be a partner with civic leaders on the frontlines of safety, wellness, and prevention.

And, because we are the region's only not-for-profit health system, you can be sure of the most important thing of all our patients come first.

Parkview Health consists of 14 hospital facilities, 2 free-standing Surgery Centers, a free-standing emergency department, and over 900 employed providers
- all on the Epic © platform.

Parkview Regional Medical Center (PRMC), a member of Parkview Health, is a major regional medical center located in Fort Wayne.

It provides comprehensive medical services to patients in northeastern Indiana, northwestern Ohio, and southern Michigan.

PRMC is a tertiary medical center currently with 544 beds (all private) and is a Level II Adult and Pediatric Trauma Center.

In addition to the medical and surgical populations, it also has specialty centers for stroke, cardiology, orthopedics, and oncology.

The Women’s and Children’s Hospital sits on the PRMC campus and houses a 41-bed Level III NICU, a dedicated and comfortable family birthing center, and pediatrics care.

Parkview Pharmacy has provided advanced pharmacy services in a variety of areas for decades.

Parkview offers a progressive pharmaceutical care environment in a variety of practice settings.

Inpatient services include extensive interdisciplinary rounding, graduate medical education engagement, and surgical/critical care and oncology satellite pharmacies.

We have also had tremendous growth in ambulatory pharmaceutical care including primary care, hospital-based clinics, specialty clinics, multiple retail pharmacies, and a specialty pharmacy.

Parkview Pharmacy leadership includes a team with dedication to each facility and service type, including Inpatient and Ambulatory Clinical Services, Distribution Services Managers for Parkview Regional Medical Center and Parkview Hospital, Oncology Manager, and Retail & Specialty Managers.

Additionally, there are supervisors in each area to help support daily needs and department projects in conjunction with lead pharmacists and lead technicians.

Parkview pharmacy is an early adopter of and a best-practice site for integrated technologies, including Epic©, Pyxis® MedStations™, Pyxis® CII Safe™, BD CatoTM, Parata ATPTM, Tecsys inventory management and vertical carousels, a centralized acute care pharmacy distribution center, smart intravenous infusion systems, and Baxa EM 2400™ TPN compounder.

Awards & Recognition: In 2025 , all five Parkview Family Birthing Centers in Indiana were honored with the INspire Hospital of Distinction award.

Parkview Regional Medical Center received the INspire Category of Excellence .

In late 2024 , Parkview Health ranked No.

7 overall on Newsweek’s list of the Top 200 Most Loved Workplaces nationwide.

In November 2024 , all six eligible Parkview hospitals received “A” grades for Hospital Safety Grades by The Leapfrog Group , a national nonprofit focused on patient safety in hospitals and ambulatory surgery centers.

Parkview was named to the CHIME Most Wired list for the 11th consecutive year in October 2024 .

In the 2024 survey, Parkview was certified at Level 9, the second-highest rating, in both acute and ambulatory care categories.

In September 2024 , Parkview Health was named the No.

3 nonprofit, No.

18 in North America and for the first time, ranked No.

19 globally by Inspiring Workplaces Group for our culture.

In September 2024 , Parkview Health was named NRC Health Excellence in Patient Experience Award winner across medium size health systems, for the second consecutive year.

In July 2024 , Parkview was ranked No.

1 by Epic for planned downtime In the fall of 2024 , PRMC recognized by US News and World Report as No.

4 Indiana Hospital, “High Performing” in seven categories.

In September 2024 , Parkview Health was named to Newsweek’s list of Top 100 Most Loved Workplaces, for the second consecutive year, recognized in five additional categories aside from outstanding employee sentiment and satisfaction.

In August 2024 , Parkview was named to the Forbes list of America’s Best-in-State Employers, for the third consecutive year.

In 2024 , the ECMO team received the Gold Level Center of Excellence Award from the Extracorporeal Life Support Organization (ELSO).

In July 2024 , PRMC received multiple American Heart Association “Get with the Guidelines® Gold Plus” awards, recognizing the hospital for excellent atrial fibrillation (AFib), stroke and Type 2 diabetes care.

In April 2024 , Parkview Health was selected to Becker’s Hospital Review’s 150 Top Places to Work in Healthcare list.

In March 2024 , Parkview received Stage 7 Validation awards from the Healthcare Information and Management Systems Society (HIMSS), a globally recognized adviser in health information technology.

Parkview Regional Medical Center (PRMC) was named as one of the best community hospitals for cardiovascular care in the 2024 50 Top Cardiovascular Hospitals list compiled and published by Fortune/PINC AI in February 2024 .

Position Qualifications: Candidates must possess a pharmacy degree from an ACPE-accredited institution and have completed a PGY1 pharmacy residency.

A PGY2 residency in Pediatrics or equivalent experience is required.

Pharmacy licensure or eligibility in Indiana is required.

Candidates must have a high level of clinical practice skills, enthusiasm for teaching, and the interpersonal skills needed to interact effectively with students, health professionals, and patients Applications: Official applications can be submitted online at .

Two letters of reference should be sent to Jamie Gaul, PharmD, Clinical Pharmacy Manager, 11109 Parkview Plaza Drive, Fort Wayne, IN 46845 or .

Change a Life Today.

Yours.

Choose Parkview.

PI668a0e3c5

Where creativity meets craftsmanship — design brilliance under the Florida sun in Boynton Beach!

We’re growing, we’re hiring, and we’re inviting talented makers to join our vibrant, hands-on team.

At , we create stunning engagement rings and fine jewelry that help people celebrate love with beauty, care, and sparkle.

Ready to trade the ordinary for something extraordinary? Let’s make brilliance together.

Compensation & Details

• Pay: $25–$30/hr (based on experience)
• Schedule: Full-time, Monday–Friday (Day Shift)
• Benefits: 401(k), health & dental insurance, employee discounts, paid time off, bonus opportunities
• Location: On-site at our workshop in Boynton Beach, FL

What You’ll Be Doing

• Stone & Diamond Setting: Bring jewelry to life by securely placing precious gems
• Polishing & Finishing: Make each piece shine like it’s ready for the red carpet
• Repairs & Sizing: Restore sentimental treasures to perfection
• Rhodium Plating: Add that perfect final touch of elegance
• Quality Control: Nothing leaves the bench unless it’s flawless

What We’re Looking For

• Proven experience in stone setting, polishing, resizing, and jewelry repair
• Skilled in working with various precious metals
• Detail-oriented, reliable, and proud of delivering exceptional quality
• Strong work ethic, teamwork mindset, and a love for craftsmanship

Why You’ll Love Working Here

• A Legacy of Brilliance: Over 35 years of success in the jewelry industry
• Hands-On & Creative: If you love working with fine details, this is your kind of job
• Growth & Stability: While traditional jewelers struggle, we keep expanding
• Team of Experts: Learn from experienced jewelers and hone your skills
• Customer Love: 3,000+ five-star reviews on Trustpilot

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Job Overview:

The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.

Responsibilities:

• Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
• Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
• Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
• Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
• Escalate any concerns or issues to the appropriate manager / supervisor when required
• Assist in documenting operational processes
• Assist in creating customer response templates
• Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
• Support efforts to improve the process and function of the department

Location: Dearborn, MI (Remote)

Employment Type: Full-Time Contract

Pay: $83-87 per hour

Description: We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.

Responsibilities:

• Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
• Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
• Lead the development of intent classification frameworks across customer touchpoints
• Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds
• Design and implement attribution models that measure- Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment; Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
• Define automated and human-in-the-loop quality scoring models
• Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success

Requirements:

• Bachelor's Degree
• 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
• Agile Software Development
• Artificial Intelligence & Expert Systems
• Business Strategy

Preferred:

• Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics
• Conversational platforms (chat, SMS, voice IVR)
• Experience with enterprise SaaS platforms and API-driven architectures
• Proven ability to define metrics frameworks and performance dashboards
• Strong analytical mindset and ability to work with data scientists and engineers