Sales Jobs in Haddonfield

At JD Finish Line, we're not just selling products; we're creating experiences. Our retail stores are a vibrant reflection of our brand's passion for innovation and customer service. We're on the lookout for talented associates to be a part of our team and drive excellence in every customer interaction.

Position Title: Associate

Job Summary: As an Associate, you will be responsible for assisting with daily operations and delivering exceptional customer experiences. You'll have the ability to shape the store's success and contribute to our company's growth.

Why Join Us?

• Competitive Pay & Benefits: Enjoy a comprehensive compensation package including retirement plans and employee discounts.
• Career Growth: We're committed to your professional development and offer opportunities for career advancement within our growing company.
• Dynamic Environment: Be part of a vibrant team in a fast-paced and rewarding work environment.
• DE&I Initiatives: Our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger.

Key Responsibilities:

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.
• Additional duties and projects as required.

Qualifications:

• Experience: Proven experience in retail or similar role, with a track record of achieving sales targets is preferred.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Positive attitude, reliability, and a strong work ethic.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Basic math skills and familiarity with POS systems.

Minimum Requirements:

• A set, weekly availability, including a mix of mornings, days, and nights, based on business needs.
• Availability to work on weekends and holidays as required.
• Consistent punctuality and regular attendance in line with the company's policies.
• Clear spoken English to effectively communicate with customers.
• Proficiency in reading, writing, and basic math in English to handle business tasks and understand sales reports.

Physical Demands:

• Requires prolonged standing approximately four to 14 hours per day.
• Requires stooping and kneeling to place merchandise on customer's feet as well as reaching and pulling to obtain or stock merchandise on storage racks.
• May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5 25 lbs regularly. In certain circumstances, weights may be higher.
• Must have good vision, including color differentiation.
• The work environment for this position is a moderately noisy retail setting.

Compensation:

Store Associate pay range: $15.49 - $15.99 per hour. This role will be eligible for the company 401K plan.

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

Base Salary: $90K-$100K. Year One Commission: $50K+. OTE $150K+ w/uncapped upside

We are looking for a high-performing Technology Sales Executive who thrives in a consultative, enterprise sales environment and wants the autonomy to build and grow meaningful client relationships.

This role is designed for a top-tier sales professional who enjoys owning the full revenue lifecycle—from identifying strategic opportunities to closing complex deals and expanding long-term client partnerships.

You will work directly with leadership and a team of Microsoft specialists to deliver high-value Microsoft Dynamics 365 and Power Platform solutions that drive real digital transformation for organizations.

This is an opportunity to join a growing, highly collaborative consulting team where strong performers have a direct impact on revenue, strategy, and long-term client success.

What Makes This Role Attractive to Top Performers

• Own the entire sales cycle – from prospecting to closing to account growth
• Uncapped earning potential tied directly to performance
• Direct access to leadership and decision-makers internally and with clients
• Strategic, solution-based selling rather than transactional product sales
• High-value enterprise deals focused on business transformation
• Ability to build and expand your own book of business

Top performers in this role build trusted advisor relationships and position themselves as strategic partners to their clients, not just vendors.

Key Responsibilities

Enterprise Sales & Business Development

• Identify and pursue new opportunities for Microsoft Dynamics 365 and Power Platform solutions
• Lead complex, consultative sales engagements with mid-market and enterprise clients
• Manage the entire sales lifecycle from discovery and solution design to negotiation and closing
• Deliver compelling presentations, solution demonstrations, and executive-level conversations
• Develop customized Statements of Work (SOWs) in collaboration with solution architects and technical SMEs
• Consistently achieve or exceed revenue and growth targets

Strategic Account Development

• Develop deep relationships with key stakeholders and decision-makers
• Serve as a trusted advisor helping clients leverage Microsoft technologies to drive operational improvements
• Identify and drive expansion opportunities within existing accounts
• Manage client expectations and ensure strong long-term partnerships

Internal Collaboration

• Partner with solution architects, consultants, and leadership to design winning proposals
• Ensure smooth transitions from sales to delivery teams
• Share market insights and client feedback to influence service offerings and strategy

What You Bring

• 3+ years of successful technology sales experience, preferably in enterprise or consultative environments
• Experience selling Microsoft Dynamics 365, CRM platforms, or Power Platform solutions
• Demonstrated ability to manage and close complex deals
• Experience developing proposals and Statements of Work (SOWs)
• Strong executive communication, presentation, and negotiation skills
• Proven ability to build long-term client relationships and expand accounts
• High level of self-motivation, accountability, and entrepreneurial mindset

Preferred Experience

• Microsoft certifications related to Dynamics 365 or Power Platform
• Background in technology consulting or professional services sales
• Experience selling business transformation or enterprise application solutions

Why Top Sales Professionals Join Our Team

• High-impact role with direct visibility to company leadership
• Entrepreneurial environment where initiative is rewarded
• Opportunity to build a long-term book of business
• Collaborative team of Microsoft solution experts
• Strong growth potential as the company expands within the Microsoft ecosystem

We are a U.S.-based, privately held, mid-sized company operating in the aftermarket industrial sector. With a global footprint, we provide engineering services and repair solutions for high efficiency pumping equipment across key industries including oil and gas, steel, nuclear, and pulp and paper. With our corporate headquarters in Chicago, IL, our company prides itself on technical expertise, customer service, and strategic growth across international markets.

We are offering a home-based remotely based sales opportunity for an Account Manager position.

This person will be responsible for the identification, development and implementation of sales strategies and customer solutions in a defined territory and specific customer base in the Refinery, Power Plants, and Oil and Gas markets located in and along the territory within:

Territory – Western Pennsylvania, Western New York and West Virginia.

Sales responsibilities will be for aftermarket pump repairs plus parts, reliability services, sensors and field service within your assigned region. You will be conducting business development activities, cultivating customer relationships, identifying opportunities for growth, closing new business and ensuring business objectives/strategies are met within a company with a supportive culture, including our technical and sales resources to help you be successful in your role. You will have many resources available to you including a 5,000 HSP test lab, strong engineering support, high quality marketing tools, including media, brochures, case studies and training resources. You will also have access to experienced shop personnel who believe in providing our customers with a high-quality value solution.

Essential Job Accountabilities:

• Maintain current relationships with key accounts and prospect new customers continuously.
• Execute sales calls and identify new opportunities with both existing customers and new accounts in assigned geographical area.
• Grow sales within geographic territory in alignment with assigned revenue and new account development targets.
• Report sales activities in Salesforce CRM Software.
• Provides continuous improvement in sales coverage and effectiveness developing key areas and markets to include market share information and action plans.
• Provide technical support to customers and interfaces with engineering to assure best hydraulic fit and optimal equipment efficiency.
• Develop sales forecasts for the region.
• Define and assist management in developing solution-based proposals that will demonstrate product value to new and existing customers while optimizing revenue and profit of sale.
• Participate in weekly production /sales meeting to inform management of current and future activity.
• Work collaboratively with operations to identify and maximize margins and business profitability.
• Attend trade shows and industry events that impact business and build customer rapport.
• Effectively promote all of Hydro's value-added products and services, utilizing a "Total Solutions" sales strategy.
• Continuously build the Hydro brand, both in person and in social media presence.
• Manage travel and entertainment expenses in accordance with budgets and corporate policies.
• Travel up to 75% for in-person meetings at customer facilities within assigned geographic territory.

Job Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

• Minimum education requirements include technical degree (mechanical engineering preferred) or equivalent combination of experience and education.
• 5 years prior experience as a Sales Engineer, Field Service Engineer or mechanical engineer or similar.
• Experience and knowledge of aftermarket service and solutions related to rotating equipment primarily with pumps.
• Superior technical skills with an in-depth knowledge of various types of pumps and pumping systems and a demonstrated knowledge of historical pump information along with a solid understanding of theoretical pump technologies.
• Strong business acumen and understanding of profitability in a service business environment
• Possess the ability to define problems, collect data and establish facts and valid conclusions.
• Have outstanding Customer Service skills and abilities in conjunction with a positive attitude and demeanor in sales settings and at site facilities.
• Proficient computer skills including Microsoft suite applications, with above average Excel and CRM experience.
• Must possess a high attention to detail, have exceptional time management skills.
• Have strong analytical and problem solving skills with an understanding of the root cause failure analysis process.
• Ability to facilitate solutions in a fast paced, complex technology, and business environment.
• Ability to work independently and be self-motivated while also being able to work effectively in a team environment.

Work Environment:

• Work is generally performed in a office environment and there will be instances that require activities in an industrial setting.
• Individual is required to comply with safety standards and regulations and use proper PPE.

We offer a full benefits package with a matching 401k and an entrepreneurial opportunity in a privately held organization.

Contract Administration Supervisor

Full-Time | Onsite in Haddonfield NJ | $80,000–$95,000 + Comprehensive Benefits

LHH is looking for a skilled Contract Administration Supervisor for a well-established and growing manufacturer.

In this leadership position, you’ll oversee the day‑to‑day operations of the contract administration function, ensuring quality, accuracy, and timely execution. You’ll serve as the primary connection point between your team and internal stakeholders—helping drive process efficiency, mitigate risk, and support essential business activities.

What You’ll Do

• Lead and develop a team of Contract Administrators

• Manage daily workflow, assigning and prioritizing tasks based on business demands

• Collaborate with Legal, Sales, Finance, and Operations to ensure seamless contract processing

• Review, revise, and negotiate contract terms to align with internal policies and risk thresholds

• Conduct final contract review and approval, escalating complex matters when necessary

• Track and report on KPIs to support continuous improvement

• Create and refine processes and SOPs to strengthen scalability and efficiency

• Assist with licensing requirements, renewals, and compliance documentation

• Provide training, coaching, and onboarding for new and current team members

• Maintain organized contract records and ensure accuracy within ERP and CLM systems

• Support the team hands‑on when needed

Requirements

• 5+ years of experience in contract administration or similar discipline

• 2+ years of supervisory or team leadership experience

• Background reviewing and negotiating complex commercial contracts (especially third‑party agreements)

• Highly organized, detail‑oriented, and skilled at managing competing priorities

• Ability to read and interpret insurance requirements, including COIs

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Solid understanding of contract structure and legal terminology

• Experience in a collaborative, office-based work environment

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

We are a Fine Jewelry Manufacturer looking for a Client Success Specialist to enthusiastically guide our clients and stakeholders through their customer journey.

This position’s responsibilities include receiving and routing phone calls, managing package intake/outtake, ensuring security and safety protocols are met, and generally assisting in the running and maintaining of a busy front office. At times, you may be asked to work with our marketing director to help create social media content for the shared benefit of our social media platforms as well as coordinating with our clients social media platforms.

To be successful in this role, you should be an excellent communicator with a positive attitude and outgoing personality. You are familiar with Microsoft office business applications and will help continue to bolster our reputation as a company that offers excellent customer support via phone, email, and at times, in person.

To grow with our company you can use this role to gain product and industry knowledge that can can be used in areas like Client Success Management, or Marketing/Social Media management

Responsibilities:

• Receiving incoming calls
• Understanding clients needs and re-directing them to appropriate party
• Receive clients and guests following established security protocols.
• Develop working relationships with existing clients and identify sales opportunities.
• Respond to customer inquiries in a timely manner via phone and email.
• Update internal databases with information.
• Gather customer feedback and share with product and marketing teams.
• Generating social media content

Requirements:

· Experience as a Customer Support Specialist or similar Customer Service role

· Positive and outgoing personality

· Excellent communication and problem-solving skills

· Patience when handling challenging clients and experience in dispute resolution.

· Familiarity with popular social media platforms and current social media styles and trends

Desired Qualifications

· Experience working in the fine jewelry or hospitality industries.

· Working understanding of QuickBooks and Microsoft office suite

Why you’ll love working with us:

• Full Health Benefit
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Friends and family jewelry discount!

Inizio Engage has a long-standing partnership with a leading biotechnology organization across Commercial, Patient Solutions and Medical Affairs businesses.

We are seeking a Clinical Educator to deliver educational support to identified Healthcare Professionals and office staff within primary care and specialist facilities in the field of a designated disease state. The Clinical Educator will provide disease state education, related resources, and approved product education in accordance with program standards and compliance guidelines, while meeting all relevant expectations set by Inizio leadership.

This is your opportunity to join Inizio Engage and represent a top biotechnology organization!

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What will you be doing?

• Provide disease state education, awareness, and approved resources to identified Healthcare Professionals and office staff as agreed by Inizio leadership
• Present educational programs, both live and virtual, tailored to the needs of each healthcare office
• Increase awareness of disease state through compliant education
• Educate office staff on diagnostic processes, disease state information, and approved product education including safety and adverse event information per label
• Develop and strengthen relationships with key healthcare professionals and office staff
• Identify and support referral pathways across multidisciplinary teams
• Facilitate the development and provision of services across multiple healthcare sectors
• Use only approved materials provided by Inizio. Materials may not be changed, copied, or distributed
• Complete all required training courses and competency assessments within specified timeframes
• Ensure accurate and timely documentation of all office interactions and required reporting activities
• Capture time and expenses through the designated Inizio systems
• Maintain professional registration and/or licensing as required by applicable state laws
• Attend local and national meetings and/or conferences to remain current on program developments and share best practices
• Maintain company equipment and materials in accordance with company instructions
• Comply with all Inizio policies and procedures and all applicable compliance standards
• Be contactable during working hours to respond to inquiries and perform responsibilities
• Possess a full, valid United States driver’s license at all times and notify Inizio immediately of any offenses or accumulation of penalty points
• Effectively manage assigned territory and travel as needed, including overnight travel
• Perform other duties as requested
• Clinical Educators do not provide nursing services, medical or treatment advice, and do not market or promote pharmacological products.

What do you need for this position?

• Qualified Healthcare Professional with current state license (Respiratory Therapist or Registered Nurse preferred)
• Associate’s Degree, Bachelor’s Degree, BSN, or equivalent work-related experience
• Minimum of 3+ years’ experience working in a specific disease state or related field; respiratory experience preferred
• Previous experience in pharmaceutical or biotech industry as a clinical educator or in sales preferred
• Excellent professional communication and presentation skills
• Ability to present to physicians and various members of office staff
• Strong interpersonal and organizational skills
• Demonstrated ability to manage multiple responsibilities and territory priorities
• Self-starter with high personal motivation
• Evidence of continual professional development and commitment to maintaining clinical knowledge
• Willingness to travel up to 75%, including overnight stays
• Ability to lift and carry up to 25 pounds and operate standard office equipment

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Company Description

Worldwide Window Fashions is an independently owned company specializing in the fabrication and distribution of custom hard-line window covering products. The company focuses on providing high-quality custom cellular and roller shades to meet unique customer needs. Committed to excellence, Worldwide Window Fashions has built a reputation for providing innovative and durable solutions in the window covering industry.

What You’ll Do

Analyze sales data to identify trends, opportunities, and performance gaps

Support the sales team with insights to improve revenue and customer performance

Analyze operational and supply chain data to identify efficiency improvements

Build dashboards and reports to support management decision-making

Present findings and recommendations to cross-functional teams

Assist in ad hoc business analysis projects

You won’t just “run reports” — you’ll help influence real business decisions.

What We’re Looking For

Currently pursuing or recently completed a Bachelor’s or Master’s degree

Preferred majors:

Data Science

Business Analytics

Statistics

Economics

Finance

Business-related fields

Experience with business analytics projects (academic or professional) preferred

Strong analytical and problem-solving skills

Detail-oriented and highly organized

Self-driven and able to work independently

Fast learner with strong curiosity

Proficiency in Excel required; knowledge of SQL, Python, Power BI, or Tableau is a plus

What You’ll Gain

Hands-on experience solving real business problems

Exposure to sales, operations, and supply chain analytics

Direct interaction with leadership

Opportunity to convert to a full-time position based on performance

H1B sponsorship available for qualified candidates

Shyne Jewelers is seeking an Ecommerce & Shopify Optimization Specialist to take ownership of our Shopify storefront and continuously elevate the online shopping experience. This role goes beyond basic site management—you will be responsible for optimizing performance, improving conversion rates, enhancing UX/UI, and driving measurable e-commerce growth.

This is a hands-on, on-site role where you will work closely with marketing, operations, and leadership to ensure the website reflects the Shyne Jewelers luxury brand while maximizing sales and efficiency.

• Own, manage, and optimize the Shopify website with a focus on speed, usability, conversion rate, and mobile performance
• Improve site structure, navigation, product pages, and checkout flow to enhance the customer journey
• Manage product listings, collections, pricing, and merchandising to align with sales and brand strategy
• Implement and optimize Shopify apps, integrations, and custom features as needed
• Monitor site performance, conversion metrics, and sales data; provide actionable insights and reports
• Optimize SEO, on-site search, and product discoverability within Shopify
• Collaborate with marketing on promotions, email campaigns, and product launches
• Oversee inventory accuracy and product availability across the Shopify platform
• Troubleshoot site issues and proactively recommend improvements
• Ensure the online store reflects luxury branding standards and consistency across all touchpoints
  

• Strong, proven experience with Shopify (Shopify Plus experience is a plus)
• Deep understanding of Shopify optimization, including UX/UI, conversion rate optimization (CRO), and performance best practices
• Experience managing Shopify themes, apps, integrations, and basic front-end customization (HTML/CSS knowledge is a plus)
• Strong analytical mindset with experience using Shopify Analytics, Google Analytics, or similar tools
• Ability to translate data into clear recommendations and improvements
• Excellent communication and collaboration skills
• Strong attention to detail and ability to manage multiple priorities in a fast-paced retail environment
• Experience in luxury, jewelry, fashion, or premium retail is strongly preferred
• Bachelor’s degree in Marketing, Business, E-Commerce, or related field preferred (experience may substitute)

Who you are:

• College degree or equivalent/applicable experience

• 3-5 years of experience working in a complex sales environment, where multiple people are involved in the purchasing decision and there is a solution based selling approach

• A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach

• Business-to-business sales experience, with preference given to those with distribution experience and a scientific background and/or having work in a laboratory or research environment

• Demonstrated capability to effectively utilize best in class selling processes (e.g. SPIN, Challenger, Miller Heiman) and technology platforms including and Qlikview

What we are looking for:

• Science or manufacturing research background preferred

• Excellent communication and team interaction skills, routinely interacting with customers, manufacturers, and staff

• Ability to carry on a business conversation with business owners and decision makers

• Ability to handle difficult situations and interactions

• Ability to work independently and successfully manage time and territory

• Excellent analytical skills and ability to sell strategically within an account

• Ability to understand individual customer operations

• Willingness to travel to customer locations

• Computer Knowledge (Microsoft Office)

How you will thrive and create an impact:

• Provide Avantor solutions to customers across assigned market segments.

• Manage a territory consisting of many customers across various markets.

• Prospect and establish new customers by managing a sales pipeline and developing and delivering proposals to customers by illustrating Avantor's value proposition.

• Sell consultatively, detailing products, determine customer needs and requirements, and make recommendations to both prospects and customers of the various solutions Avantor can offer their business.

• Work with sales management to develop strategic territory business plans for achievement of sales growth and quota attainment.

• Work in conjunction with sales management team providing proposals and implementing sales strategies to achieve sales growth.

• Build and sustain relationships with customers and ensure customer satisfaction and loyalty.

• Manage Avantor's vast product portfolio and execute and implement company defined sales and marketing strategies.

• Expand Avantor's role with existing customers by developing retention strategies illustrating Avantor's value proposition in conjunction with evolving customer requirements.

• Leverage available resources to effectively implement company marketing plan, strategies and sales processes.

• Represent and develop strong relationships with manufacturers.

• Work directly with local manufacturer representatives to develop and continually improve product knowledge, arrive at most favored pricing, and improve account profitability.

• Performs other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention.

The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint.

Job Responsibilities:

• Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.

• Responsible for assisting faculty in implementing and integrating Wiley's digital solutions.

• Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans.

• Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities.Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers.Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.

• Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption.

• Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.

• Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.

• Conduct re-training with keycustomers to ensure all large adoption customers are "power users."

• Provide deep integration support on various LMS / LTI implementations.

• Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.

• Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.

• Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season.

Qualifications:

• Undergraduate degree

• 2-4 years of relevant work experience in a similar function

• Previous customer service, sales support and tech product support exposure

• Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings.

• User experience knowledge with a CRM platform, preferably Salesforce

• Strong written and verbal communication skills

• Excellent organization and time management skills

• Ability to learn and apply technical expertise with new and existing platforms.

• Strong skill set to train and implement digital solutions.

• Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions.

• Adaptable: can navigate complex sales processes with multiple decision makers

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

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