Rinse And Repeat Jobs in Usa
1,071 positions found
M
Inside Sales Account Manager - Repeat
Salary not disclosed
Grand Rapids, MI
Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.
As an Inside Sales Account Manager, you will manage a portfolio of existing accounts, build and maintain customer relationships, support sales growth by solutioning tools and communication within the business system, and collaborate with all fulfillment departments to provide a best-in-class customer experience.
Duties and Responsibilities:
- Provide exceptional customer service and support
- Point of contact for all matters specific to your accounts
- Build and maintain a strong, long-lasting customer relationship
- Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (i.e. production, logistics, purchasing, outside processing, etc.)
- Order Entry
- Ensure timely and accurate delivery of customer orders
- Track department & customer defined metrics
- Prepare reporting for management and outside sales team members
- Manage customer aging inventory
- Review pricing and confirm accuracy
- Effectively utilize CRM software to track interactions and progress
Qualifications:
- Preferred bachelor’s degree in business or related field
- 2 – 3 years sales or business operations experience
- Excellent verbal and written communication
- High level problem-solving and analytical skills
- Customer focused mindset
- Ability to work collaboratively in a fast-paced environment
- Proficient in CRM software
- Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams
- Experience with Microsoft D365 Finance and Operations business systems
Organizational Relationship:
This individual reports to the Inisde Sales Manager and works closely with a variety of departments throughout the company.
Travel & Location Requirements:
This position has minimal travel and is based in Grand Rapids, MI
What we offer:
· Team oriented environment
· Pet friendly office
· Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
· Awarded “National Best & Brightest Elite Winner”
· 2010 – Elite Winner in Recognition & Retention
· 2016 – Elite Winner in Community Initiatives
· 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
· 2020 – Elite Winner in Communication & Shared Vision
This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
P
Shift Leader - Urgently Hiring
Salary not disclosed
TITLE: Shift Leader (SL)
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
P
Shift Manager - Urgently Hiring
Salary not disclosed
TITLE: Shift Manager (SM)
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Water Quality Specialist - Dairy Manufacturing
✦ New
Salary not disclosed
JOB DESCRIPTION
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Grade A Water Systems Specialist
✦ New 🏢 Confidential
Salary not disclosed
JOB DESCRIPTION
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Water Systems Specialist - CIP & RO Systems
✦ New 🏢 Confidential
Salary not disclosed
JOB DESCRIPTION
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Metal Surface Processor - C4204
🏢 Boeing
Salary not disclosed
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place.
We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth.
Find your future with us.Boeing Commercial Airplanes is excited to offer opportunities for a Metal Surface Processor to join our Fabrication team in Auburn, Algona and Puyallup, Washington.As a Metal Surface Processor, you’ll be part of a skilled team responsible for preparing metal components for aerospace applications through specialized surface treatment processes.
From cleaning and masking to anodizing and coating, your work will directly support the quality and performance of parts built for flight.
This role requires precision, technical ability, and a strong commitment to safety as you work with complex equipment and follow detailed procedures to ensure each component meets exact specifications.You will play a critical role in upholding our commitment to safety and quality standards and ensuring that all operations meet regulatory compliance and operational excellence.
If you are detail-oriented, possess strong technical skills, and thrive in a collaborative environment, we invite you to apply and join our mission to deliver excellence in aviation.Position Responsibilities:Review the tie-in book or standard operating procedures to understand daily work assignments.
Provide comprehensive oral or written shift handoffs to ensure seamless workflow continuity.Monitor the workload in the area and coordinate task flow to optimize shop utilization.
Proactively report issues or request additional support as necessary.Identify, separate, and prepare parts according to work orders and chemical recipes (e.g., alkaline, emulsion, paint strip, sandblast, passivate) prior to racking.Conduct thorough inspections of materials to verify proper cleaning, etching, rinsing, and other processes to ensure optimal adhesion and coating quality.
Perform visual checks post-process to confirm uniform coverage.Apply approved masking materials and coatings based on technical drawings or tooling specifications in preparation for plating or painting operations.Determine appropriate racking methods for complex part geometries, ensuring proper contact to prevent burning.
Inspect, remove, and report any damaged racks or clips.Rack and unrack parts while verifying correct part numbers and chemical processes as per work orders.
Ensure no overloading or air pocket formation occurs during handling.Operate material handling systems, including cranes, hoists, and carts, safely to transport parts and materials through processing areas.Operate and monitor cleaning, Dow Coating, anodizing, dyeing, alodine, and rinsing tanks.
Determine correct dip times and maintain appropriate temperatures and solution levels.Perform specific treatments such as sulfuric/chromic acid dips on 75 ST parts formed on Cerro Bend.
Apply alodine touch-ups or chromadize as required.Assist in maintaining chemical strength by accurately measuring and adding solutions.
Estimate material surface area to prevent generator overloads.Start generators, operate control panels, and utilize overhead cranes to load/unload tanks and transfer processed items between stations.Strip anodizing from racks using caustic soda and nitric acid.
Clean tanks, crocks, and equipment to ensure safe and efficient operations.Mark, oil, wrap, and route completed parts according to drawings or work orders.
Ensure correct parts are matched to work orders and transferred to Quality Assurance (QA) for inspection.Handle and dispose of hazardous materials (e.g., alodine, acids, solvents) in accordance with safety procedures.
Complete all required on-the-job training and maintain necessary certifications.Physical Demands and Potential Hazards:Perform physical tasks that include lifting weights ranging from 10-15 lbs to 15-35 lbs.Engage in various movements such as reaching, handling, turning, twisting, lifting, lowering, climbing, balancing, bending, kneeling, crouching, and squatting.Work in environments that may involve contact with metals, solvents, and coolants.Operate in proximity to moving parts and tools, sharp cutters, and potential slipping hazards.Adapt to varying noise levels and atmospheric conditions.Utilize personal safety gear to protect face/eyes, hands/arms, and feet while performing job duties.This position is expected to be 100% onsite.
The selected candidate will be required to work onsite at one of the listed location options.This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.
§ 120.15 is required.
“US Person” includes US Citizen, lawful permanent resident, refugee, or asyleeCurrent Boeing employees working in Puget Sound and Portland must submit an Employee Request Transfer (ERT) to be considered in the eligible candidate pool.
Resumes of current Puget Sound Boeing employees submitted via Careers at Boeing will not be considered.Basic Qualifications:1+ years of experience using basic math (e.g.
addition, subtraction, multiplication and division).1+ years of experience or training reading and interpreting drawings or blueprints.1+ years of experience working with hazardous materials.Must be able to lift, push and pull up to 35 poundsPreferred Qualifications:Experience operating cranes.Typical Education & Experience:High school graduate or GED preferred.Relocation:Relocation assistance is not a negotiable benefit for this position.
Candidates must live in the immediate area or relocate at their own expense.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Union Representation Statement:This is an hourly position governed by the International Association of Machinists (IAM-751) Collective Bargaining agreement.Shift Work Statement:This position is for a variety of shifts.Total Rewards & Pay TransparencyAt Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay: $24.32/hour, with potential to earn up to $53.30/hour in accordance with the terms of the relevant collective bargaining agreement.Applications for this position will be accepted until Apr.
11, 2026Language Requirements English PreferredRelocation Relocation assistance is not a negotiable benefit for this position.Visa Sponsorship Employer will not sponsor applicants for employment visa status.Shift This position is for variable shiftEqual Opportunity Employer:Boeing is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth.
Find your future with us.Boeing Commercial Airplanes is excited to offer opportunities for a Metal Surface Processor to join our Fabrication team in Auburn, Algona and Puyallup, Washington.As a Metal Surface Processor, you’ll be part of a skilled team responsible for preparing metal components for aerospace applications through specialized surface treatment processes.
From cleaning and masking to anodizing and coating, your work will directly support the quality and performance of parts built for flight.
This role requires precision, technical ability, and a strong commitment to safety as you work with complex equipment and follow detailed procedures to ensure each component meets exact specifications.You will play a critical role in upholding our commitment to safety and quality standards and ensuring that all operations meet regulatory compliance and operational excellence.
If you are detail-oriented, possess strong technical skills, and thrive in a collaborative environment, we invite you to apply and join our mission to deliver excellence in aviation.Position Responsibilities:Review the tie-in book or standard operating procedures to understand daily work assignments.
Provide comprehensive oral or written shift handoffs to ensure seamless workflow continuity.Monitor the workload in the area and coordinate task flow to optimize shop utilization.
Proactively report issues or request additional support as necessary.Identify, separate, and prepare parts according to work orders and chemical recipes (e.g., alkaline, emulsion, paint strip, sandblast, passivate) prior to racking.Conduct thorough inspections of materials to verify proper cleaning, etching, rinsing, and other processes to ensure optimal adhesion and coating quality.
Perform visual checks post-process to confirm uniform coverage.Apply approved masking materials and coatings based on technical drawings or tooling specifications in preparation for plating or painting operations.Determine appropriate racking methods for complex part geometries, ensuring proper contact to prevent burning.
Inspect, remove, and report any damaged racks or clips.Rack and unrack parts while verifying correct part numbers and chemical processes as per work orders.
Ensure no overloading or air pocket formation occurs during handling.Operate material handling systems, including cranes, hoists, and carts, safely to transport parts and materials through processing areas.Operate and monitor cleaning, Dow Coating, anodizing, dyeing, alodine, and rinsing tanks.
Determine correct dip times and maintain appropriate temperatures and solution levels.Perform specific treatments such as sulfuric/chromic acid dips on 75 ST parts formed on Cerro Bend.
Apply alodine touch-ups or chromadize as required.Assist in maintaining chemical strength by accurately measuring and adding solutions.
Estimate material surface area to prevent generator overloads.Start generators, operate control panels, and utilize overhead cranes to load/unload tanks and transfer processed items between stations.Strip anodizing from racks using caustic soda and nitric acid.
Clean tanks, crocks, and equipment to ensure safe and efficient operations.Mark, oil, wrap, and route completed parts according to drawings or work orders.
Ensure correct parts are matched to work orders and transferred to Quality Assurance (QA) for inspection.Handle and dispose of hazardous materials (e.g., alodine, acids, solvents) in accordance with safety procedures.
Complete all required on-the-job training and maintain necessary certifications.Physical Demands and Potential Hazards:Perform physical tasks that include lifting weights ranging from 10-15 lbs to 15-35 lbs.Engage in various movements such as reaching, handling, turning, twisting, lifting, lowering, climbing, balancing, bending, kneeling, crouching, and squatting.Work in environments that may involve contact with metals, solvents, and coolants.Operate in proximity to moving parts and tools, sharp cutters, and potential slipping hazards.Adapt to varying noise levels and atmospheric conditions.Utilize personal safety gear to protect face/eyes, hands/arms, and feet while performing job duties.This position is expected to be 100% onsite.
The selected candidate will be required to work onsite at one of the listed location options.This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.
§ 120.15 is required.
“US Person” includes US Citizen, lawful permanent resident, refugee, or asyleeCurrent Boeing employees working in Puget Sound and Portland must submit an Employee Request Transfer (ERT) to be considered in the eligible candidate pool.
Resumes of current Puget Sound Boeing employees submitted via Careers at Boeing will not be considered.Basic Qualifications:1+ years of experience using basic math (e.g.
addition, subtraction, multiplication and division).1+ years of experience or training reading and interpreting drawings or blueprints.1+ years of experience working with hazardous materials.Must be able to lift, push and pull up to 35 poundsPreferred Qualifications:Experience operating cranes.Typical Education & Experience:High school graduate or GED preferred.Relocation:Relocation assistance is not a negotiable benefit for this position.
Candidates must live in the immediate area or relocate at their own expense.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Union Representation Statement:This is an hourly position governed by the International Association of Machinists (IAM-751) Collective Bargaining agreement.Shift Work Statement:This position is for a variety of shifts.Total Rewards & Pay TransparencyAt Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay: $24.32/hour, with potential to earn up to $53.30/hour in accordance with the terms of the relevant collective bargaining agreement.Applications for this position will be accepted until Apr.
11, 2026Language Requirements English PreferredRelocation Relocation assistance is not a negotiable benefit for this position.Visa Sponsorship Employer will not sponsor applicants for employment visa status.Shift This position is for variable shiftEqual Opportunity Employer:Boeing is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
N
Head of Retention | E-Commerce
✦ New 🏢 Nominal
Salary not disclosed
Head of RetentionNominal – Arabic-Inspired Jewelry & Cultural Brand
About Nominal:
Nominal is a DTC jewelry brand rooted in Arabic heritage and Islamic faith, serving a predominantly Muslim, female audience. We're aiming for revenue growth via improving customer lifetime value and building a best-in-class retention engine. We're a lean, high-performing team that punches above our weight.
Reports to: CMO
Location: Phoenix, AZ preferred (remote available for exceptional candidates)
Job Summary:
As Head of Retention at Nominal, you'll own everything that keeps customers coming back: email/SMS strategy, loyalty programs, post-purchase journeys, conversion optimization, and creative promotions. You'll manage our email/SMS agency, work with our CRO agency, and use data to turn one-time buyers into repeat customers. This role is for someone who's driven repeat purchase rate and LTV improvements at a $10M–$50M DTC brand and knows the playbook like they made it.
Key Responsibilities:
Retention & Lifecycle Marketing
- Drive 15%+ improvement in repeat purchase rate through loyalty optimization, segmentation, and targeted campaigns
- Revitalize our loyalty program and turn it into a measurable revenue driver
- Build post-purchase flows, VIP nurture campaigns, and win-back sequences that increase LTV
Email/SMS Strategy
- Own strategic direction of our email/SMS program (managed by agency); grow revenue and drive intentional promotions into those channels
- Grow email list through lead capture optimization and creative list-building tactics
- Optimize flows (welcome, cart abandon, post-purchase, win-back) and create exclusive promotions for subscribers
Creative Promotions & Offers
- Design flash sales and exclusive offers: SMS-only deals, app-early access, discount tiers, VIP perks
- Build promotional calendar with CMO for product launches and cultural campaigns
- Test gamification, spend thresholds, and urgency tactics that drive conversions without cheapening the brand
Conversion & AOV Optimization
- Partner with CRO agency to improve site conversion (currently ~2%) through testing and optimization
- Increase AOV by 10–15% via bundling, upsells, cross-sells, and checkout flow improvements
- Optimize merchandising: move slow sellers to clearance, improve product presentation, reduce friction
Customer Insights & Analytics
- Use data to understand what drives repeat purchases and what causes churn
- Build dashboards tracking CAC, LTV, repeat rate, cohort performance, email/SMS revenue
- Conduct customer research (surveys, reviews, interviews) to inform retention strategy
Agency Management
- Manage email/SMS agency (BAD Marketing), CRO agency (WeConvert), and upsell platform (OneclickUpsell)
- Set strategy, review performance, hold partners accountable
Key Qualifications:
Required:
- 5–7+ years in DTC e-commerce, focused on retention, email/SMS, and lifecycle marketing at Shopify brands doing $10M–$50M+ revenue
- Proven track record improving repeat purchase rate and driving significant email/SMS revenue growth
- Expert with Klaviyo, Attentive, Postscript, or similar email/SMS platforms
- Experience optimizing loyalty programs ( , Yotpo, LoyaltyLion, etc.)
- Strong on conversion optimization: built upsell funnels, tested bundling, optimized checkout flows
- Data-driven: comfortable with CAC, LTV, cohort analysis, TripleWhale, Shopify Analytics
- Experience managing agencies and getting results from external partners
- Bias toward action: test fast, kill what doesn't work, scale what does
Bonus:
- Worked at jewelry, fashion, beauty, or lifestyle DTC brands
- Experience with mobile app marketing and app-exclusive promotions
- Background with culturally meaningful or faith-based brands
What This Role Is Not:
- Not focused on paid media (we have an ad buyer for that)
- Not SEO or content marketing
- Not managing a large internal team (you'll work with agencies and our Marketing Ops Coordinator)
If you're deeply interested in this role, please e-mail with an intro and your resume. Subject Line "Head of Retention Application".
S
Stone House Bread Content Creator and Community Manager
Salary not disclosed
Position Summary
You're the person who brings Stone House Bread's story to life online — real-deal organic sourdough, slow-fermented with clean ingredients, Michigan roots, and that gut-health benefit. This isn't just posting random stuff and hoping it sticks. You own the full digital story: shooting/editing short-form videos, growing our email list into a loyal community, turning fans into superfans, and moving the needle on sales (repeat buys, more households grabbing our loaves off shelves).
Think: equal parts TikTok/Reels creator, community curator, and smart growth hacker — all while staying true to what makes us special: authentic craft, clean ingredients, and our proud Northern Michigan heritage.
You'll collaborate closely with our Creative Team (brand), Sales (retail), and Operations (new products + seasonals like cherry/apple). This is a high ownership role.
Key Responsibilities
• Create 15-20 pieces of content per month: recipes where Stone House Bread is the star, bakery storytelling content, customer features, health/wellness education, and seasonal campaign assets.
• Shoot and edit scroll-stopping short-form videos on your phone (mobile-first) that hook our core demographic.
• Build and grow our email list as the #1 repeat-purchase channel – weekly/bi-weekly sends that educate, inspire, and convert.
• Run the community like a pro: reply to comments/DMs fast, spot and activate superfans, build real relationships.
• Team up with local Michigan food creators, bloggers, and micro-influencers for seeding, UGC collabs, and organic reach.
• Track and report on what actually matters: email growth, open rates, repeat purchase signals, retail sales lift – not just followers and likes.
• Own monthly content calendars tied to launches, Michigan seasons, promos, and biz goals.
• Work cross-team on retail content, new products, brand voice/visuals.
• Test everything, iterate fast, improve constantly.
What Success Looks Like
In the first 60 days, 40-50 pieces out in our voice/aesthetic, nail top content themes, connect with 5-10 local creators, set up a smooth weekly workflow.
By 6 months, Email list is growing 10-15% MoM, open rates beating benchmarks, superfans posting UGC and spreading the word.
By end of year, Content helping boost repeat buys + household penetration in key markets, huge evergreen library, retailers begging for more bread because it’s flying off the shelves. Stone House is becoming a recognized brand.
Qualifications
• 1-3 years creating/managing social content or digital marketing (food/CPG experience).
• Strong portfolio: mobile-shot/edited recipe/food videos that perform.
• Know what makes recipe content pop (hooks, pacing, visuals, platform hacks for IG/FB/email).
• Cool being on camera (or directing others) for demos/storytelling.
• Data mindset: care about business results over vanity metrics.
• Self-starter energy — juggle projects, own your lane, no hand-holding.
• Real passion for good food, real ingredients, wellness (FODMAP, gut health, sourdough perks), and our mission to make amazing bread accessible.
• Tools: email platforms (Mailchimp/Klaviyo), editing apps (CapCut, Canva, Adobe), some AI helpers. Bonus: know older demo algorithms on FB/IG.
• Michigan or Chicago area — ready for 2-3 Traverse City days/month (bakery shoots, team working sessions)
Compensation & Benefits
Base Salary: $50,000 - $60,000 / year (based on experience + content strength).
Performance Bonuses: $2,000-$4,000 / year tied to real KPIs.
Total Compensation Value: $65,000-$75,000 including benefits.
Benefits: Medical/dental/vision; 15 PTO days + paid holidays; flexible hybrid schedule; professional development budget for conferences, courses, and skill-building; and unlimited Stone House Bread (obviously).
DISHWASHER (FULL TIME AND PART TIME)
$23,400
We are hiring immediately for full time and part time DISHWASHER positions.
Location : Luther College - 700 College Drive, Decorah, IA 52101. Note: online applications accepted only .
Schedule : Full time and part time schedules. Hours and days may vary. Further details upon interview.
Requirement : Dishwashing experience preferred
Pay Range: $12.00 per hour to $15.00 per hour.
*Internal Employee Referral Bonus Available
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1493697.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.
Learn more about careers with Bon Appétit: Summary
Summary: Maintains dishes, pots, pans, trays, kitchen, work areas, equipment and utensils in orderly and sanitary condition.
Essential Duties and Responsibilities:
Scrapes and rinses food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine depending on assigned equipment. Ensures complete cleanliness and sanitation.
Washes pots, pans and trays based on assigned procedures. Ensure complete cleanliness and sanitation.
Polishes silver using burnishing machine tumbler, chemical dip, buffing wheel and hand cloth depending on assigned equipment and procedures. Ensures complete cleanliness and sanitation.
Ensures compliance with outlined safety procedures.
Maintains temperatures and chemical levels as outlined by provided standards.
Keeps dish area orderly and in compliance with safety standards.
Sweeps and mops kitchen floors to ensure compliance with safety and sanitation standards.
Washes worktables, walls, refrigerators, meat blocks and other food prep surfaces.
Removes trash and places it in designated containers. Steam cleans or hoses out garbage cans.
Transfers supplies and equipment between storage and work areas.
Helps load and unload supplies and product.
Performs other duties as assigned.
Associates at Bon Appétit are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug-free workplace.
[[filter4]]
Location : Luther College - 700 College Drive, Decorah, IA 52101. Note: online applications accepted only .
Schedule : Full time and part time schedules. Hours and days may vary. Further details upon interview.
Requirement : Dishwashing experience preferred
Pay Range: $12.00 per hour to $15.00 per hour.
*Internal Employee Referral Bonus Available
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1493697.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.
Learn more about careers with Bon Appétit: Summary
Summary: Maintains dishes, pots, pans, trays, kitchen, work areas, equipment and utensils in orderly and sanitary condition.
Essential Duties and Responsibilities:
Scrapes and rinses food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine depending on assigned equipment. Ensures complete cleanliness and sanitation.
Washes pots, pans and trays based on assigned procedures. Ensure complete cleanliness and sanitation.
Polishes silver using burnishing machine tumbler, chemical dip, buffing wheel and hand cloth depending on assigned equipment and procedures. Ensures complete cleanliness and sanitation.
Ensures compliance with outlined safety procedures.
Maintains temperatures and chemical levels as outlined by provided standards.
Keeps dish area orderly and in compliance with safety standards.
Sweeps and mops kitchen floors to ensure compliance with safety and sanitation standards.
Washes worktables, walls, refrigerators, meat blocks and other food prep surfaces.
Removes trash and places it in designated containers. Steam cleans or hoses out garbage cans.
Transfers supplies and equipment between storage and work areas.
Helps load and unload supplies and product.
Performs other duties as assigned.
Associates at Bon Appétit are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug-free workplace.
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A
Custodial - Full-Time, $32.95 /Hour
Salary not disclosed
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! We're looking for talented people who are self-starters, passionate about what they do and strive for Guest satisfaction.
Housekeeping Custodial Cast Members play an important role our home-away-from-home experience for each of our Guests every day.
Their work can make all the difference for our Guests experience.
The Housekeeping Custodial role is responsible for cleaning and maintaining all hotel property.
Custodial Cast Members are responsible for cleaning the Resort's on stage and backstage locations including all interior and exterior public areas.
Our Hotel Custodial Cast also clean Restaurants, Rest Rooms (Guest and Cast), pool area, lobby, meeting rooms, Spa and Utility/Support with Guest interaction.
Graveyard responsibility also includes some guest room cleaning and room deliveries.
Responsibilities : Maintain cleanliness of all Front of House Guest areas.
Responsibilities include but are not limited to: Restaurants – Carpet Vacuuming and shampooing, cleaning dry floor surfaces/mats Lobbies – Clean carpets, stairs ways and maintain floor surfaces, walls, doors and windows(vacuuming, sweeping, mopping, buffing, polishing, shampooing) Restroom Locations (Guest and Cast)
- Completely clean, dry and disinfect all restroom fixtures and hard surfaces, including floors and fixtures Back of House Locations
- Clean and maintain off-stage support areas (offices, break rooms, restrooms, locker rooms) Area Wash down and Cleaning- Rinse/wash down all exterior Resort common walkways/hardscape areas and dry all exterior walkways and hardscape areas Pool Area – Clean and maintain pool deck and furniture Clean walls, doors, windows and ceilings in all areas Requires working with other departments to complete activities in a safe manner Restock all supplies as needed Includes the use of specialized floor cleaning Basic Qualifications : Flexible/Adaptable-may work in a variety of areas, conditions and/or have changing start/end times Proactive-immediately communicates concerns and reacts to situations Must use Personal Protective Equipment (i.e., boots, gloves, goggles, etc.), hand tools (i.e., mops, brooms, etc.), power equipment/tools and disinfectants, degreasing chemicals and all cleaning products Some roles require additional specialized training in both procedure and ergonomic principles Willing to get dirty and clean up others' messes Enthusiastic about interacting and helping guests Self directed and able to complete repetitious tasks while maintaining quality Preferred Qualifications: Enjoys cleaning Previous experience in a cleaning environment (previous housekeeping, kitchen/restaurant or other busy cleaning environments) Previous experience in a self directed role requiring little follow up /supervision Knowledge of Hawaiian/Japanese language preferred Additional Information : SCHEDULE AVAILABILTY Full Time
- Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
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Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.
Keyword: AulaniCasting, Aulani Casting The pay rate for this role in Hawaii is $32.95 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.
To learn more about our benefits visit:
D
Test Engineer 1 RandD
Salary not disclosed
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Hema, at (63 Title: Test Engineer 1 RandD Location: On-site at San Diego, CA Duration: 6 Months with possibilities of extension and conversion to full-time Hours: 8 AM
- 5 PM, Overtime Travel: 0-5% Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Description: Execute mechanical and measurement tests driven and defined by test engineers across product development and design verification.
Demonstrate strong working knowledge of test equipment and fixtures, including proper configuration, operation, and limitations.
Independently troubleshoot test setups, equipment issues, and execution challenges to ensure reliable and repeatable results.
Provide hands-on input to test method improvement by identifying equipment limitations, setup inefficiencies, and opportunities to improve robustness and repeatability.
Collect, organize, and communicate high-quality test data and execution learnings to engineers to support informed engineering decisions This is a hands-on early career test engineer role focused on executing engineer-defined mechanical testing and improving execution quality through troubleshooting feedback including improvements to the test methods that we currently have.
This role is primarily focused on executing tests.
Testing demonstrates proficiency using test equipment, documenting findings and observations.
Analyzes the data and generates basic reports and graphs, and feeds execution learnings back into the test methods, fixture improvements, and related processes.
Candidates may also support CAD scripting or statistical analysis, but execution quality is the priority.
The most critical skills are strong hands-on execution and proficiency using test equipment.
Hands-on experience as Mechanical Test Engineer and Mechanical aspect Collaboration with multiple teams and stakeholders Where you come in: You will drive the execution of test activities across all phases of product development.
You will collect and document test results using good documentation practices and assist in failure analysis to support root-cause investigations.
You will conduct feasibility testing, developmental testing, characterization testing, material testing, and design verification testing and support all engineering requests from the RandD teams.
You will operate various test equipment, including vernier scales, microscopes, tensile testing machines, multimeters, oscilloscopes, temperature probes, data acquisition systems, drop testing equipment, mechanical shock and vibration equipment, environmental chambers, hardness testers, and fatigue testing machines.
You will support the development of test procedures, equipment/fixture builders, and any documentation that supports testing.
You will support fixture or equipment development for product testing.
Activities include designing and testing equipment or fixtures, processes, and completing engineering studies and validations.
You will assist in lab management, including equipment troubleshooting, safety protocol enforcement, documentation, lab organization, and audit preparation to ensure compliance and efficiency.
What makes you successful: BS or MS in Mechanical, Biomedical, or Chemical Engineering, or equivalent, with 0 2 years of experience.
Experience designing fixtures, tools, or equipment using CAD software (SolidWorks or OnShape preferred).
Proficiency in at least one scripting or high-level programming language (e.g., Python, MATLAB, C, VBA).
Familiarity with statistical analysis, DOE techniques (e.g., Gauge RandR, t-test, ANOVA), and data interpretation.
Hands-on experience with electromechanical test equipment and measurement systems, with strong troubleshooting skills.
Excellent communication skills, both written and verbal, with effective technical writing for protocols and reports.
Highly organized and detail-oriented, with strong time management and prioritization abilities.
Demonstrated initiative, fast learning, and curiosity to explore new tools and methods.
Strong problem-solving skills and ability to adapt in a dynamic testing environment.
Collaborative team player who works effectively across RandD teams and is flexible with work hours when needed.
Critical thinker who adapts quickly, solves problems independently, and thrives in a dynamic testing environment.
Be flexible with work hours and responsive to shifting priorities, including early mornings, late nights, or possible overtime when necessary to support testing schedules, project demands, or urgent operational tasks Experience: 0 2 years of experience Required: Strong hands-on experience with mechanical or measurement test equipment and fixtures, including independent troubleshooting Proficiency with CAD software to review, modify, or create test fixtures and setups (SolidWorks or Onshape, or other 3D CAD tools) Ability to execute engineer-defined test methods and document results accurately in a development or verification environment Preferred Ability to develop test methods end-to-end, including defining objectives, designing setups, selecting equipment, executing tests, and refining methods based on results Experience improving test robustness, repeatability, and efficiency through iterative method refinement Strong technical judgment to translate hands-on testing experience into well-documented, engineer-ready test methods Education: Bachelor's degree required (Not a Master's degree) Interview Process: 2 rounds (Screening and on-site interview) About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
CAD, Solidworks
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Hema, at (63 Title: Test Engineer 1 RandD Location: On-site at San Diego, CA Duration: 6 Months with possibilities of extension and conversion to full-time Hours: 8 AM
- 5 PM, Overtime Travel: 0-5% Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Description: Execute mechanical and measurement tests driven and defined by test engineers across product development and design verification.
Demonstrate strong working knowledge of test equipment and fixtures, including proper configuration, operation, and limitations.
Independently troubleshoot test setups, equipment issues, and execution challenges to ensure reliable and repeatable results.
Provide hands-on input to test method improvement by identifying equipment limitations, setup inefficiencies, and opportunities to improve robustness and repeatability.
Collect, organize, and communicate high-quality test data and execution learnings to engineers to support informed engineering decisions This is a hands-on early career test engineer role focused on executing engineer-defined mechanical testing and improving execution quality through troubleshooting feedback including improvements to the test methods that we currently have.
This role is primarily focused on executing tests.
Testing demonstrates proficiency using test equipment, documenting findings and observations.
Analyzes the data and generates basic reports and graphs, and feeds execution learnings back into the test methods, fixture improvements, and related processes.
Candidates may also support CAD scripting or statistical analysis, but execution quality is the priority.
The most critical skills are strong hands-on execution and proficiency using test equipment.
Hands-on experience as Mechanical Test Engineer and Mechanical aspect Collaboration with multiple teams and stakeholders Where you come in: You will drive the execution of test activities across all phases of product development.
You will collect and document test results using good documentation practices and assist in failure analysis to support root-cause investigations.
You will conduct feasibility testing, developmental testing, characterization testing, material testing, and design verification testing and support all engineering requests from the RandD teams.
You will operate various test equipment, including vernier scales, microscopes, tensile testing machines, multimeters, oscilloscopes, temperature probes, data acquisition systems, drop testing equipment, mechanical shock and vibration equipment, environmental chambers, hardness testers, and fatigue testing machines.
You will support the development of test procedures, equipment/fixture builders, and any documentation that supports testing.
You will support fixture or equipment development for product testing.
Activities include designing and testing equipment or fixtures, processes, and completing engineering studies and validations.
You will assist in lab management, including equipment troubleshooting, safety protocol enforcement, documentation, lab organization, and audit preparation to ensure compliance and efficiency.
What makes you successful: BS or MS in Mechanical, Biomedical, or Chemical Engineering, or equivalent, with 0 2 years of experience.
Experience designing fixtures, tools, or equipment using CAD software (SolidWorks or OnShape preferred).
Proficiency in at least one scripting or high-level programming language (e.g., Python, MATLAB, C, VBA).
Familiarity with statistical analysis, DOE techniques (e.g., Gauge RandR, t-test, ANOVA), and data interpretation.
Hands-on experience with electromechanical test equipment and measurement systems, with strong troubleshooting skills.
Excellent communication skills, both written and verbal, with effective technical writing for protocols and reports.
Highly organized and detail-oriented, with strong time management and prioritization abilities.
Demonstrated initiative, fast learning, and curiosity to explore new tools and methods.
Strong problem-solving skills and ability to adapt in a dynamic testing environment.
Collaborative team player who works effectively across RandD teams and is flexible with work hours when needed.
Critical thinker who adapts quickly, solves problems independently, and thrives in a dynamic testing environment.
Be flexible with work hours and responsive to shifting priorities, including early mornings, late nights, or possible overtime when necessary to support testing schedules, project demands, or urgent operational tasks Experience: 0 2 years of experience Required: Strong hands-on experience with mechanical or measurement test equipment and fixtures, including independent troubleshooting Proficiency with CAD software to review, modify, or create test fixtures and setups (SolidWorks or Onshape, or other 3D CAD tools) Ability to execute engineer-defined test methods and document results accurately in a development or verification environment Preferred Ability to develop test methods end-to-end, including defining objectives, designing setups, selecting equipment, executing tests, and refining methods based on results Experience improving test robustness, repeatability, and efficiency through iterative method refinement Strong technical judgment to translate hands-on testing experience into well-documented, engineer-ready test methods Education: Bachelor's degree required (Not a Master's degree) Interview Process: 2 rounds (Screening and on-site interview) About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
CAD, Solidworks
D
Designer – Men’s & Women’s Performance and Golf
Salary not disclosed
Position Summary
Flag & Anthem is seeking a driven and experienced Designer to lead the development of premium Men’s and Women’s Performance and Golf apparel. This role is responsible for designing and executing full seasonal collections from concept through production while elevating core programs and driving innovation in performance features, fabrics, and finishes.
This role will play a key part in developing seasonal print stories and novelty graphics, including conversational prints and sophisticated all-over patterns commonly found in modern golf and performance lifestyle apparel.
The ideal candidate brings strong creative vision, technical knowledge of performance apparel, and the ability to move projects forward in a fast-paced, collaborative environment. This is a hands-on role requiring close partnership with Product Development, Sales, Production, and Technical Design.
This is an in-office position based in Midtown Manhattan.
Key Responsibilities
-Design and develop full seasonal performance and golf collections, including core and key items
-Lead development of seasonal print direction, including novelty prints, conversational prints, and all-over repeat patterns for performance woven shirts and performance apparel.
-Develop original print concepts, motifs, and pattern layouts aligned with seasonal themes and brand aesthetic.
-Create detailed flat sketches, construction details, and full colorways for line reviews
-Partner with CAD to develop and finalize all-over repeat prints, graphics, and pattern artwork
-Attend fabric trade shows and work with mills to source elevated fabrics and performance technologies
-Conduct market research and competitive shopping across performance, active, golf, and lifestyle categories
-Build and maintain complete tech packs in PLM with accurate construction and trim details
-Present seasonal collections during design reviews with color, fabric, trim, and print direction
-Review and comment on prototypes, strike-offs, lab dips, fabric submissions, and trims
-Attend fit sessions and collaborate with Technical Design on corrections and approvals
-Provide clear sample comments and track revisions throughout development
-Approve bulk fabrics and trims
-Communicate directly with overseas and domestic factories
-Create seasonal presentation boards, PDFs, and Excel trackers
-Manage timelines and adhere to development calendar deadlines
-Assist with showroom setup and seasonal presentations as needed
Qualifications & Experience
-Bachelor’s degree in Fashion Design or related field
-7–10 years of experience in performance, active, or golf apparel (men’s and/or women’s)
-Strong knowledge of performance fabrics, stretch wovens, knits, finishes, and technical trims
-Strong experience developing all-over prints, novelty prints, conversational motifs, and pattern repeats for woven performance shirts or active apparel
-Proficiency in Adobe Illustrator, Adobe Photoshop, Excel, and PLM systems
-Experience working directly with mills and factories
-Strong organizational skills with the ability to manage multiple deadlines
-Entrepreneurial mindset with a solutions-oriented approach
-High taste level with strong attention to detail and garment construction
-Passion for performance apparel, outdoor lifestyle, golf, and Americana aesthetics
-Experience designing within golf, resort, or performance lifestyle brands is highly valued
Application Requirements
Please include a portfolio or link showcasing print and pattern development, including examples of all-over prints, conversational prints, and graphics.
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discount
Job Type: Full-time
Work Location: In person (Midtown Manhattan)
S
Operations Specialist Contractor
Salary not disclosed
Job Title: Operations Specialist Contractor
Duration: 3 months, with possibility of extension (start ASAP)
Location: ET or CT timezones (US or Canada), Remote
Hours- 10-15 hours per week (10 is more likely)
Required schedule: 5 hours on Mondays between 9am -5 pm ET, the remaining hours are flexible
Job Description:
Client is looking for a part-time Operations Specialist Contractor (10-15 hours per week) to support Auth0's Strategic Programs and Communications portfolio with consistent, high-quality backend execution. This role is ideal for someone who enjoys structured, repeatable work and can deliver accurate reporting on a reliable cadence.
You'll focus on data collection, analysis, and reporting across multiple sources, program and data administration, and survey operations. You'll also look for opportunities to streamline recurring work through lightweight automation and thoughtful use of AI.
Success in this role requires a proactive, collaborative problem-solver who exercises sound judgment in ambiguity, adapts quickly to new requests, and delivers consistently high-quality work with minimal oversight.
What you'll be doing:
Skills:
What you bring to the role
Duration: 3 months, with possibility of extension (start ASAP)
Location: ET or CT timezones (US or Canada), Remote
Hours- 10-15 hours per week (10 is more likely)
Required schedule: 5 hours on Mondays between 9am -5 pm ET, the remaining hours are flexible
Job Description:
Client is looking for a part-time Operations Specialist Contractor (10-15 hours per week) to support Auth0's Strategic Programs and Communications portfolio with consistent, high-quality backend execution. This role is ideal for someone who enjoys structured, repeatable work and can deliver accurate reporting on a reliable cadence.
You'll focus on data collection, analysis, and reporting across multiple sources, program and data administration, and survey operations. You'll also look for opportunities to streamline recurring work through lightweight automation and thoughtful use of AI.
Success in this role requires a proactive, collaborative problem-solver who exercises sound judgment in ambiguity, adapts quickly to new requests, and delivers consistently high-quality work with minimal oversight.
What you'll be doing:
- Manage recurring data operations and reporting: pull data from multiple sources, maintain clean datasets, analyze trends, and deliver weekly or monthly dashboards and readouts in Sheets and Slides
- Administer surveys end-to-end (SurveyMonkey, Qualtrics, or similar): build and QA, manage response data, analyze results, and package findings into clear reports and decks
- Maintain people operations datasets, including hiring-related tracking and weekly roster updates, ensuring strong data integrity and consistent formatting
- Support onboarding administration, including LMS completion reporting, overdue follow-up tracking, and course assignment administration
- Build and iterate Tableau dashboards to replace or augment recurring reports, improving self-serve access to metrics and insights
- Streamline repeatable work using automation and AI (for example: faster data cleanup, report drafting, and workflow simplification)
- Support ad-hoc operational requests as needed (quick analyses, dashboard iteration, Google Sheets troubleshooting, and documentation updates)
Skills:
What you bring to the role
- Strong experience with data operations and reporting: pulling data from multiple sources, cleaning and reconciling datasets, analyzing trends, and producing clear recurring reporting
- Proficiency in building and maintaining Tableau dashboards (defining metrics, creating views, iterating based on stakeholder feedback)
- Advanced Google Sheets skills (dashboards, pivot tables, complex formulas, and scripts) and comfort presenting outputs in Google Slides
- Experience administering surveys (SurveyMonkey, Qualtrics, or similar), including survey setup, response management, and results analysis
- Experience with administrative operations that require precision and follow-through (tracking, audits, recurring updates, and systems hygiene)
- Comfort with LMS administration and reporting (completion reports, tracking overdue items, course assignments)
- Experience leveraging AI tools to accelerate analysis and streamline repeatable work; with automation + agent experience (Apps Script, Zapier, Make)
- Proven ability to handle sensitive and confidential information with discretion
- Ability to navigate ambiguity and shifting priorities, respond well to ad hoc requests, and keep stakeholders informed with clear status updates
- Proven ability to work independently with minimal oversight in a remote environment
- Availability requirement: able to consistently work 5+ hours on Mondays; remaining hours are flexible within a 10-15 hours per week schedule
A
National Accounts Director
Salary not disclosed
Seeking Director of National Accounts. The ideal candidate for consideration will be located either in Plantation, FL or work remotely within a market with a major air hub. Must be able to identify and qualify new accounts that will produce groups of over 100 rooms per night that generate maximum revenue for the resort as well as manage existing account base to increase sales through repeat business in assigned Geographic Markets. Sales manager must meet and exceed goals of revenue and room night production as well as sales activity goals outlined in annual marketing plan.
Key Responsibilities
- Solicit business from new and existing accounts
- Write and negotiate contracts through E-Proposal
- Plan and conduct creative site inspections on Island
- Attends major travel functions to promote sales for the hotel
- Plans and executes sales trips to major market areas
- Accurately turn over file to conference planning execute the program
- Attend groups pre-con and follow up post-convention to secure repeat business opportunities
- Sales calls and presentations to existing key and targeted accounts
- Organize and/or attend Familiarization trips to the island for targeted accounts
- Contracting and developing relationships client relationships
- Taking an entrepreneurial approach to dynamically leveraging relationships
- Representing Atlantis, Paradise Island at domestic trade shows
- Identifying and profiling new market opportunities
- Maintaining rate integrity and maximizing yield opportunities in cooperation with revenue management
- Produces and implements action plans to ensure revenue budget objectives are achieved
- Procures new and repeat business for the resort by maintaining contact with planners’ decision makers and account executives within the assigned account base
- Maximize revenue opportunities through yield management and room inventory control of the group ceilings
- Negotiates and contracts group blocks and associated conference space
- Monitors competitor activities and understands their strengths and weaknesses
- Maintains close relations with key third parties, travel companies and representation firms
Financial Responsibilities:
- Assist in the preparation of the annual budget
- Monitor, analyze and report variations from the budget
- Works within the Department’s expenses
- Makes pricing decisions
Position Requirements:
- Large resort or convention center background
- Have strong experience in promoting and marketing destinations and venues to international markets
- Exceptional planning and attention to detail
- Dynamic and entrepreneurial
- Very strong sales and networking ability
- Understand and apply yield and revenue technique
About The Company:
Atlantis Paradise Island, a lush, oceanside resort located on Paradise Island in The Bahamas, is a dynamic destination that launched 25 years ago as a first-of-its-kind modern marvel of nature and engineering. Bahamian culture and the spirit of Atlantis’ more than 5,000 beloved team members are the heart and soul of this legendary resort. The immersive programming connects guests to the rich history, art, people, food, and festivities of The Bahamas while remaining dedicated to sustainability and environmental conservation.
Atlantis features five unique lodging options with a total of 3,800+ rooms: the grand iconic towers of recently renovated The Royal, family-friendly accommodations at The Coral, water-side villas at Harborside Resort, all-suite luxury accommodations at The Cove, and residential-style accommodations with full kitchens at The Reef. In 2024, in partnership with Groot Hospitality, Atlantis will open a new resort, Somewhere Else, at the former location of The Beach.
Somewhere Else, Atlantis Paradise Island’s new lifestyle hotel, will feature over 400 guestrooms and suites alongside an array of vibrant, top-tier dining venues, lushly landscaped grounds, an oceanfront beach, multiple pools and recreation areas, luxury amenities and live entertainment. An atmosphere of tropical modernism will be seen and felt throughout the resort. Guests can also enjoy outdoor gaming at the pool Somewhere Else will share services with Atlantis and guests of Somewhere Else will have access to the amenities at Atlantis.
Atlantis is centered around Aquaventure, an innovative, 141-acre waterscape of thrilling slides and river rides, eleven pools, and five miles of white sand beaches. Home to the largest open-air marine habitat in the world, over 50,000 marine animals from 250 species make their home in natural ocean-fed environments. With its unparalleled meeting and convention space, the well-appointed Atlantis Marina with 63 slips overlooking Marina Village and more, the Atlantis experiences are endless and unique to each traveler. Additional resort amenities include the 30,000 sq ft tranquil Mandara Spa, state-of-the-art fitness center and wellness programs, outdoor tennis and basketball courts, a 400-seat movie theatre, Atlantis Kids Adventures (AKA) for children ages 3-12, gaming arcade and CRUSH, a nightclub for teens. Jokers Comedy and Night Club offers nightly entertainment and live music. The resort is also home to an award-winning 18-hole golf course designed by Tom Weiskopf, the renowned Atlantis Casino, duty-free shopping, and restaurants and lounges with celebrity chef culinary masterpieces, including Fish by José Andrés, Nobu, by Nobu Matsuhisa, Paranza by Michael White and Olives, by Todd English. Guests of Atlantis Paradise Island have exclusive access to unforgettable excursions led by local partners including Pieces of 8 boat tours, Tropic Ocean Airways and Coco Bahama Seaplanes. Day trips to The Bahamas’ out islands of Exuma and Eleuthera to swim with nurse sharks or feed iguanas in their natural habitats are a few of many BahamasAtHeart itineraries travelers can discover.
In 2022, the 65,000 sq ft Atlantis Casino will undergo a décor refresh that will include modern finishes, shimmering textures and celestial fixtures, offering an ever grander and more elegant sense of space.
Atlantis has committed to a meaningful connection with the ocean, marine life, sustainability, and environmental stewardship through its purpose-led efforts with Dolphin Cay and the Atlantis Blue Project Foundation (ABPF). Founded in 2007, Dolphin Cay, the resort's 14-acre marine mammal habitat, is an advanced marine education center and animal rescue rehabilitation hospital whose first residents include 17 rescue dolphins from Hurricane Katrina. Visitors to Dolphin Cay, one of the world's largest and most sophisticated marine-mammal habitats in the world, can participate in creative, non-disruptive, "interactions," that build real awareness, stir emotion, and help fund the resort's conservation efforts. Every visit to Dolphin Cay and each Atlantis Marine Adventure, such as snorkeling and SCUBA diving, benefits ABPF, the resort's nonprofit 501(c)3 organization dedicated to saving sea species and their extraordinary habitats throughout The Bahamas and surrounding Caribbean seas.
S
(1099) - Outside Sales Representative
✦ New
Salary not disclosed
Outside Sales Representative | Unlimited Commission Potential
Build a business, not just a sales role.
Schaeffer Manufacturing Company (Remote | 1099 Independent Contractor)
Schaeffer Manufacturing is seeking experienced, self-driven professionals who want to build a long-term, repeat-order business—not chase one-time transactions.
With over 185 years of American-made manufacturing excellence, Schaeffer Oil is a trusted leader in premium lubricants and fuel additives that deliver measurable performance, reduce downtime, and lower operating costs for customers across industrial and fleet markets.
This is a business-building opportunity for professionals who value relationship-based selling, account development, and long-term income growth through selling consumable products.
What You Will Sell
- Industrial lubricants and hydraulic oils
- Heavy-duty engine oils and diesel lubricants
- Gear oils and specialty industrial fluids
- High-performance greases
- Fuel additives for diesel and gasoline systems
- Specialty products and aerosols
Role Overview
You will develop and manage accounts across:
- Manufacturing and industrial operations
- Fleet and transportation
- Construction and heavy equipment
- Agriculture and mining
- Food production and equipment maintenance
Your focus will be consultative selling— and we train you how to provide technical solutions and products that improve equipment reliability, extend service intervals, reduce maintenance costs, and create measurable value for customers.
Compensation Structure
- Independent contractor (1099)
- Unlimited commission structure
- Monthly and annual performance bonuses
- Income growth tied to account development and repeat business
- Six-figure income potential for disciplined, consistent builders
Training and Support
- Structured technical and sales training programs
- In-field training and virtual onboarding training
- Access to product specialists and technical advisors
- Ongoing education and professional development
- Marketing tools and sales infrastructure
Why Professionals Choose Schaeffer
- 185+ years of brand credibility
- Premium product portfolio with proven performance differentiation
- Repeat-order, consumable business model
- Long-term account value and income sustainability
- Business ownership model without franchise risk
- Strong corporate support with independent autonomy
Ideal Candidate Profile
This opportunity is well-suited for professionals who value:
- Relationship-based selling
- Long-term account development
- Business ownership mindset
- Income scalability
- Independence with structure
In this role, you operate as an independent business owner, not an employee. You control your schedule, your growth, your income, and your market development. There is no daily management, no micromanagement, and no corporate quotas tied to clocking hours.
What Schaeffer provides:
- A proven product line
- A trusted brand
- Technical training
- Sales systems
- Corporate infrastructure
- Support teams
- Marketing tools
What you build:
- Your book of business
- Your recurring revenue
- Your income stream
- Your long-term equity
- Your own schedule
- Your Freedom
Ready to take the next step?
If you are interested in building a long-term business with a proven brand and performance-driven products, apply to learn more about the market opportunity in your local area.
6
Manufacturing Engineer
✦ New
Salary not disclosed
Position Summary
603 Manufacturing is growing, and we are looking for a hands-on, detail-driven NPI / Manufacturing Engineer who thrives on turning complex, high-reliability builds into clean, repeatable, audit-ready processes. This role is especially critical as we support customers in the space and aerospace sectors, where documentation, traceability, and process control are non-negotiable. If you get fired up about transforming first builds into flight-ready production systems, this role is for you.
What You’ll Do
Lead New Product Introduction (NPI)
- Own the manufacturing ramp-up for new cable and electro-mechanical assemblies
- Translate engineering drawings, specifications, and customer requirements into production-ready processes
- Support and fully document first piece builds from prototype through production release
- Ensure builds meet space and aerospace level workmanship and documentation standards
Develop Flight-Ready Work Instructions
- Create clear, visual, step-by-step work instructions for complex cable assemblies
- Standardize documentation across programs to meet customer and regulatory expectations
- Build controlled, revision-managed documentation packages
- Incorporate inspection criteria, torque values, crimp specifications, test procedures, and traceability requirements
Space and Aerospace Compliance
- Interpret and implement customer flow-down requirements
- Ensure compliance with applicable standards such as:
- IPC/WHMA-A-620, Space Addendum preferred
- NASA workmanship standards where applicable
- AS9100 principles and documentation rigor
- Establish full material traceability and lot control processes
- Support first article inspections and customer audits
- Build processes that are repeatable, traceable, and audit-ready
First Piece and Process Development
- Capture photos, tooling setups, fixturing, inspection points, and lessons learned during first builds
- Identify risk areas early including handling, routing, strain relief, testing, and labeling
- Define quality gates and inspection checkpoints
- Convert tribal knowledge into controlled documentation
Standardization and Continuous Improvement
- Develop scalable templates for cable assembly documentation
- Drive consistency across programs and operators
- Improve throughput while maintaining zero-defect expectations
- Reduce variability in high reliability builds
What Makes You a Great Fit
- 5 or more years in manufacturing engineering, NPI, or process engineering
- Direct experience supporting space, aerospace, or other high-reliability customers
- Strong understanding of:
- IPC/WHMA-A-620, Space Addendum strongly preferred
- First Article Inspection, AS9102 experience a plus
- Configuration control and revision management
- Lot traceability and material control systems
- Experience building processes that withstand customer audits
- Comfortable on the production floor. This is not a desk-only role.
- Process-driven, detail-focused, and quality-first mindset
Bonus Points If You Have
- Experience supporting NASA, commercial space, or defense programs
- Experience working in an AS9100 environment
- Familiarity with controlled documentation systems such as PLM, ERP, or QMS
- Lean or Six Sigma background
- Experience building documentation systems from scratch
What Success Looks Like
- New space programs transition from first article to stable production smoothly
- Documentation passes audits without scrambling
- Full traceability exists from raw material to finished assembly
- Operators have clear, easy-to-follow instructions
- Builds are consistent, repeatable, and flight-ready
Why 603 Manufacturing?
We support customers who cannot afford failure. When it goes to space, it must work.
At 603, we are building the systems, documentation discipline, and manufacturing rigor to support high-reliability programs. We need engineers who understand what that truly requires.
You will not just document processes here. You will build the foundation for flight-ready manufacturing.
C
Mortgage Loan Consultant
Salary not disclosed
Job Overview:
Loan Consultants are energetic sales professionals that provide unrivaled savings and service to clients who are buying, selling, or refinancing a home. Loan Consultants are licensed loan originators, but with a positive twist as leaders of CapCenter’s innovative home purchase and refinance programs. They are experts on the entire home purchase process and offer clients the full array of CapCenter services, including representation by a CapCenter realtor for buying and selling a home, as well as purchase and refinance loan products. CapCenter’s greatest asset is its loyal base of repeat clients who serve as ambassadors to their friends, family, and co-workers. It is the job of Loan Consultants to convert today’s prospects into tomorrow’s loyal clients to generate repeat business and customer referrals. As a sales professional you will also be expected to support business development by serving as the accountable executive over group relationships that you help to construct.
Responsibilities:
- Serve as Client Representative. As the name implies, you are the client’s representative and trusted advisor throughout the process. This means maintaining contact with the client to ensure that all members of CapCenter’s professional teams properly perform their services to the client’s satisfaction. Assuring the client’s overall satisfaction is a core responsibility of the Loan Consultant.
- Land Business. Sell CapCenter’s full-service home purchase and refinance programs to prospective clients. Programs include the mortgage loan program, and representation by a CapCenter realtor to buy or sell a home. Loan Consultants are experts in all CapCenter services and are responsible for getting hired as the client’s primary representative, and to get CapCenter’s realtors and other purchase professionals hired as appropriate to meet the client’s needs and circumstances.
- Serve as Loan Originator. As a loan originator, the Loan Consultant is directly responsible for identifying and fulfilling the client’s mortgage loan requirements. Successful Loan Consultants will develop more loan business than they can handle and will be supported by junior team members as needed.
- Generate Future Business. The Loan Consultant’s job continues after the initial transaction is completed. An effective Loan Consultant generates repeat business and customer referrals from his or her past client base, assisted by CapCenter’s marketing and e-commerce professionals.
- Business Development. Loan Consultants with a proven record of success may be assigned to attract and land prospective clients from businesses, groups and individuals through relationships developed in conjunction with the Company’s marketing and business development professionals.
Qualifications:
Candidates for the Loan Consultant position must have confidence and genuine enthusiasm for helping clients achieve their goals in the area of real estate and home finance. Analytical skills and the ability to communicate effectively are necessary, along with the following minimum attributes and qualifications:
- Ability to multi-task in a fast paced environment using time management to meet deadlines.
- Must be a licensed Loan Originator or have the knowledge and desire to become licensed.
- Business, Economics, Accounting or Finance Degree, or 3+ years of financial service experience.
- In-depth understanding of the full Real Estate Purchase and Sales cycle.
- Proven professionalism, ethics and character.
- Competitive drive for constant improvement.
CapCenter offers a competitive benefits package that includes a Base Salary, Commission, 401k, Health Insurance Benefits, and Paid Vacation.
We are an Equal Employment Opportunity Employer.
Project Manager/Estimator (Commercial Concrete)
✦ New
Salary not disclosed
Pay: $80,000.00 - $130,000.00 per year
Why This Is a Great Opportunity
- Step into a high-impact role with real ownership over both estimating and project execution for commercial concrete work
- Join a growing, well-established contractor with strong financials and repeat-client momentum
- Work on challenging, visible projects where your decisions directly drive schedule, quality, and profitability
- Be the go-to professional on jobs, building trusted relationships with owners, architects, and subs
- Competitive pay with upside based on experience, plus relocation support for the right candidate
Location: On-site in the Charleston, SC area (relocation assistance available for the right hire)
Note: Must have 5+ years of commercial construction experience, strong estimating and project management capability, proficient computer skills, and permanent U.S. work authorization (no sponsorship).
About Our Client
Our client is a mid-size restoration construction and commercial concrete contractor known for integrity, performance, and long-term customer relationships. They’ve grown to roughly $15M in annual revenue, with substantial bonding capacity and a track record on large-scale restoration work. Their team prides itself on doing work the right way and building partnerships that lead to repeat business.
Job Description
- Manage one or more projects from preconstruction through closeout, ensuring budget, schedule, and quality targets are met
- Serve as the primary client-facing point of contact and represent the company professionally with owners, architects, and stakeholders
- Build and maintain project schedules in coordination with the Project Superintendent
- Review contract drawings and specifications and ensure field execution matches the approved documents
- Confirm contract drawing sets align with estimating sets and resolve discrepancies early
- Lead change order pricing and presentation, including subcontractor buyout, scope review, and confident owner/architect communication
- Produce timely, accurate owner billings and support timely payment cycles
- Track subcontractor billings and help maintain clean, professional pay app processes
- Monitor labor and material costs, interpret job cost reports, and forecast cost-to-complete
- Coordinate subcontractors and resolve issues related to delivery, labor, schedule, and payment disputes
- Attend project meetings bi-weekly or monthly as needed and drive accountability across the team
- Stay alert to upcoming work and communicate pipeline opportunities to leadership
Qualifications
- 5+ years of commercial construction experience (project management and estimating exposure required)
- Experience managing a project from start to finish and communicating with owners and architects
- Proficiency with estimating software such as PlanSwift (or similar)
- Strong skills in Microsoft Office and Microsoft Project
- Ability to read and interpret drawings, specifications, budgets, schedules, and job cost reports
- Confident communicator with strong diplomacy and relationship-building skills
- Self-starter mindset with high organization and follow-through
- Engineering degree preferred, or equivalent technical training plus relevant experience
Why You’ll Love Working Here
- You’ll have autonomy and trust to run your work, with a team that values performance and integrity
- Projects are meaningful and complex, offering variety instead of the same job on repeat
- Clear opportunity to grow as the company continues expanding in the Charleston market
- A culture that respects professionalism, strong communication, and getting results without drama
JPC-646
Job Type: Full-time
Benefits:
- Dental insurance
- Paid time off
- Retirement plan
- Vision insurance
G
Computer Numerical Control Machinist
✦ New
Salary not disclosed
Job Title: CNC Process Engineer
Location: Middlebury, Indiana
Job Type: Full - Time
Position Summary
The CNC Process Engineer is responsible for leading the standardization, optimization, and continuous improvement of CNC machining operations across multiple identical vertical machining cells. This role transforms subject matter expertise into standardized, repeatable documentation and structured support systems to improve reliability, repeatability, and operational uptime.
The CNC Process Engineer serves as the advanced technical escalation point for complex machining issues, drives tooling and process optimization initiatives, and collaborates closely with tooling vendors to implement innovative machining solutions.
Key Responsibilities
Process Standardization & Documentation
- Capture and formalize tribal knowledge from CNC subject matter experts into structured documentation.
- Develop, implement, and maintain Standard Operating Procedures (SOPs).
- Create Operator-Driven Reliability (ODR) tasks to support proactive maintenance.
- Standardize documentation across identical machining cells while identifying process exceptions.
- Develop troubleshooting guides, flowcharts, and decision trees for rapid issue resolution.
Technical Leadership & Escalation
- Establish clear escalation tiers for operators, skilled trades, and CNC engineers.
- Serve as the primary escalation point for advanced CNC troubleshooting.
- Perform root cause analysis on recurring or complex machining failures.
- Improve process reliability, repeatability, and machine uptime.
Continuous Improvement & Optimization
- Lead cycle time reduction and process stability initiatives.
- Optimize tooling strategies including tool selection, feeds and speeds, and tool life management.
- Address chip evacuation challenges in high-volume machining environments.
- Collaborate with tooling vendors to design and implement custom tooling solutions.
- Improve machining efficiency across palletized and automated systems.
Training & Development
- Develop training materials and process documentation.
- Deliver hands-on training to operators, skilled trades, and engineering personnel.
- Support knowledge transfer and capability development within the organization.
Required Qualifications
- Minimum of 5 years of CNC machining or CNC process engineering experience.
- Strong technical writing and documentation skills.
- Proven expertise in troubleshooting and root cause analysis.
- Demonstrated experience driving continuous improvement initiatives.
- Ability to work hands-on in a manufacturing floor environment.
Preferred Qualifications
- Experience with Haas NGC control systems.
- Knowledge of Haas Advanced Tool Management (ATM).
- Proficiency in global macro variables, mathematical operators, and logical functions in CNC programming.
- Advanced CAM programming experience.
- Strong G-code programming capabilities.
- Experience with Midaco or similar pallet change systems and programming.
- Extensive knowledge of tooling selection, application, and high-volume machining strategies.
- Experience with automated fixturing, pallet systems, and robotic automation integrated with CNC machining.
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