Rinse And Repeat Meaning Jobs in Usa
3,226 positions found
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Inside Sales Account Manager - Repeat
Salary not disclosed
Grand Rapids, MI
Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.
As an Inside Sales Account Manager, you will manage a portfolio of existing accounts, build and maintain customer relationships, support sales growth by solutioning tools and communication within the business system, and collaborate with all fulfillment departments to provide a best-in-class customer experience.
Duties and Responsibilities:
- Provide exceptional customer service and support
- Point of contact for all matters specific to your accounts
- Build and maintain a strong, long-lasting customer relationship
- Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (i.e. production, logistics, purchasing, outside processing, etc.)
- Order Entry
- Ensure timely and accurate delivery of customer orders
- Track department & customer defined metrics
- Prepare reporting for management and outside sales team members
- Manage customer aging inventory
- Review pricing and confirm accuracy
- Effectively utilize CRM software to track interactions and progress
Qualifications:
- Preferred bachelor’s degree in business or related field
- 2 – 3 years sales or business operations experience
- Excellent verbal and written communication
- High level problem-solving and analytical skills
- Customer focused mindset
- Ability to work collaboratively in a fast-paced environment
- Proficient in CRM software
- Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams
- Experience with Microsoft D365 Finance and Operations business systems
Organizational Relationship:
This individual reports to the Inisde Sales Manager and works closely with a variety of departments throughout the company.
Travel & Location Requirements:
This position has minimal travel and is based in Grand Rapids, MI
What we offer:
· Team oriented environment
· Pet friendly office
· Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
· Awarded “National Best & Brightest Elite Winner”
· 2010 – Elite Winner in Recognition & Retention
· 2016 – Elite Winner in Community Initiatives
· 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
· 2020 – Elite Winner in Communication & Shared Vision
This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
M
Sr. Machinist
✦ New
Salary not disclosed
*** Sign on Bonus ***
About Means Engineering, Inc.
Means Engineering, Inc., headquartered in Carlsbad, CA, delivers innovative solutions across the medical, industrial, semiconductor, and military sectors. We combine deep expertise in product development with a relentless commitment to design, function, and quality.
Our team is guided by our core values — Passion, Integrity, Innovation, Quality, and Ethics — ensuring every project meets the highest standards. Join us and be part of a company that values craftsmanship, collaboration, and excellence.
Key Responsibilities:
- Perform advanced-level setup and operation of milling, turning, and grinding machines.
- Troubleshoot and resolve machining issues quickly and effectively.
- Read and interpret blueprints, technical drawings, and job specifications.
- Execute high-precision benchwork and layout activities.
- Edit CNC setup sheets; suggest and implement programming or process improvements.
- Inspect parts to ensure conformance to quality standards and specifications.
- Accurately document work in the ERP system, including job status, time tracking, and nonconformance reports.
- Collaborate with Process Engineering on new product introduction (NPI) and continuous improvement projects.
- Maintain a clean, organized, and safe work environment; follow all company policies and safety
Qualifications:
- Minimum of 7 years of related machining experience.
- Strong English communication skills – able to understand verbal and written instructions, collaborate with team members, and actively participate in meetings and training.
- Math proficiency in algebra, geometry, and trigonometry.
- Exceptional measurement skills with the ability to work within tight tolerances.
- Expertise in reading and interpreting technical drawings, specifications, and quality standards.
- Ability to document quality control requirements clearly and accurately.
- Solid understanding of tooling, equipment safety, and machining best practices.
- A proactive mindset for addressing non-conforming operations and producing accurate, high-quality parts within deadlines.
- Ability to work both independently and collaboratively, with experience mentoring junior team members
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Shift Leader - Urgently Hiring
Salary not disclosed
TITLE: Shift Leader (SL)
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
P
Shift Manager - Urgently Hiring
Salary not disclosed
TITLE: Shift Manager (SM)
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Water Quality Specialist - Dairy Manufacturing
✦ New
Salary not disclosed
JOB DESCRIPTION
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Grade A Water Systems Specialist
✦ New 🏢 Confidential
Salary not disclosed
JOB DESCRIPTION
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Water Systems Specialist - CIP & RO Systems
✦ New 🏢 Confidential
Salary not disclosed
JOB DESCRIPTION
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Position Summary The Water Specialist ensures all product contact water (city water and plant generated potable water) used in the facility meets regulatory FDA Grade ‘A' Pasteurized Milk Ordinance (PMO) requirements and internal food safety and quality standards. This role oversees water treatment systems, monitors water quality, supports compliance with FDA/FSMA, and ensure all water used in manufacturing, sanitation, ingredient preparation and CIP systems is compliant with internal, customer, and regulatory expectations. Essential Functions
Water Quality Monitoring & ControlConduct routine sampling/testing following PMO Chapter 7 and company requirements.
Maintain and calibrate water analysis equipment (e.g. chlorine meters, turbidity meters…).
Maintain accurate logs for raw, treated, and post-treatment water.
Conduct trend analysis to identify areas with continuous improvement opportunity.
Water System ManagementMonitor and maintain water treatment, filtration, RO, UV and/or chemical dosing systems.
Manage water inventory through planning and predicting production of potable water and purchase of city water.
Ensure proper functioning of backflow preventers, piping, storage tanks and distribution systems.
Participate in maintenance planning and troubleshooting of water system components.
Maintain sanitary design and hygienic standards for all water contact infrastructure, including:
CIP rinse and final rinse water.
Direct-contact water used in equipment, valves, and product pathways.
Auxiliary systems (condensate of whey/evaporator water reuse, RO water, softened water).
Ensure proper function and sanitation of water filtration, reverse osmosis/polishers, chemical treatment (chlorination, chlorine dioxide generation…), UV systems, and CIP integrated water routes.
Partner with Maintenance to troubleshoot water heaters, boilers, supply lines, and backflow preventers.
ComplianceEnsure water quality meets PMO Chapter 7 requirements, FDA/FSMA Preventive Controls, and state dairy regulations.
Maintain complete water system records for FDA/state inspections, IMS audits, and third-party audits.
Support hazard analyses (HACCP/PC) with specific focus on water as an ingredient and indirect-contact risk factor.
Lead water-related corrective action investigations and preventive action documentation.
Documentation, Reporting & Continuous ImprovementMaintain water sampling schedules, test results, calibration records, and system maintenance documentation.
Update and manage SOPs and SSOPs for dairy water systems, CIP water use, and water testing protocols.
Provide monthly reports to Quality/Food Safety leadership summarizing trends, deviations, and system performance.
Identify opportunities to optimize water usage, reduce chemical consumption, and improve microbial control.
Training & Cross-Functional SupportTrain CIP operators, production, and sanitation teams on proper water quality expectations and testing procedures.
Support Engineering during new equipment installations or modifications to ensure water contact areas meet sanitary design.
Serve as the dairy plant's subject matter expert during customer visits, SQF/BRC audits, and regulatory inspections.
Competencies
Page Break Problem Solving/Analysis
Integrity
Dependable
Strong Communication Skills
Teamwork
Innovative
Computer Skills
Time Management/Initiative
Attentive to detail
Continuous Learning
Page Break Supervisory ResponsibilityThis position has no supervisory responsibilities but will provide guidance and direction to plant staff.Work EnvironmentThis job operates in an office, lab and plant environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. Exposed to extreme temperature variations. The noise level in the work environment and job sites can be loud.Position Type/Expected Hours of WorkThis is a full-time position, typically working Monday through Friday. This position may require some work on weekends and holidays.TravelLess than five percent travel expected for this position. Required Education, Experience & Certifications
Associate's or Bachelor's degree in Food Science, Dairy Science, Microbiology, Environmental Science, or related field—or equivalent experience.
2+ years in dairy manufacturing, water treatment, or environmental monitoring.
Understanding of CIP systems, dairy sanitation, and hygienic design principles.
Familiarity with PMO Chapter 7, FSMA, and state dairy regulatory requirements.
Experience with microbial testing, water analysis equipment, and trend evaluation.
Preferred Education
, Experience & Certifications
Bilingual in English/Spanish.
HACCP and/or Preventive Controls Qualified Individual certification.
Experience with RO systems, evaporator condensate reuse (COW), and dairy utility systems.
Knowledge of SSOP development, CIP troubleshooting, and environmental microbiology.
Additional Eligibility QualificationsMinimum age requirement is 18. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.
Metal Surface Processor - C4204
🏢 Boeing
Salary not disclosed
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place.
We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth.
Find your future with us.Boeing Commercial Airplanes is excited to offer opportunities for a Metal Surface Processor to join our Fabrication team in Auburn, Algona and Puyallup, Washington.As a Metal Surface Processor, you’ll be part of a skilled team responsible for preparing metal components for aerospace applications through specialized surface treatment processes.
From cleaning and masking to anodizing and coating, your work will directly support the quality and performance of parts built for flight.
This role requires precision, technical ability, and a strong commitment to safety as you work with complex equipment and follow detailed procedures to ensure each component meets exact specifications.You will play a critical role in upholding our commitment to safety and quality standards and ensuring that all operations meet regulatory compliance and operational excellence.
If you are detail-oriented, possess strong technical skills, and thrive in a collaborative environment, we invite you to apply and join our mission to deliver excellence in aviation.Position Responsibilities:Review the tie-in book or standard operating procedures to understand daily work assignments.
Provide comprehensive oral or written shift handoffs to ensure seamless workflow continuity.Monitor the workload in the area and coordinate task flow to optimize shop utilization.
Proactively report issues or request additional support as necessary.Identify, separate, and prepare parts according to work orders and chemical recipes (e.g., alkaline, emulsion, paint strip, sandblast, passivate) prior to racking.Conduct thorough inspections of materials to verify proper cleaning, etching, rinsing, and other processes to ensure optimal adhesion and coating quality.
Perform visual checks post-process to confirm uniform coverage.Apply approved masking materials and coatings based on technical drawings or tooling specifications in preparation for plating or painting operations.Determine appropriate racking methods for complex part geometries, ensuring proper contact to prevent burning.
Inspect, remove, and report any damaged racks or clips.Rack and unrack parts while verifying correct part numbers and chemical processes as per work orders.
Ensure no overloading or air pocket formation occurs during handling.Operate material handling systems, including cranes, hoists, and carts, safely to transport parts and materials through processing areas.Operate and monitor cleaning, Dow Coating, anodizing, dyeing, alodine, and rinsing tanks.
Determine correct dip times and maintain appropriate temperatures and solution levels.Perform specific treatments such as sulfuric/chromic acid dips on 75 ST parts formed on Cerro Bend.
Apply alodine touch-ups or chromadize as required.Assist in maintaining chemical strength by accurately measuring and adding solutions.
Estimate material surface area to prevent generator overloads.Start generators, operate control panels, and utilize overhead cranes to load/unload tanks and transfer processed items between stations.Strip anodizing from racks using caustic soda and nitric acid.
Clean tanks, crocks, and equipment to ensure safe and efficient operations.Mark, oil, wrap, and route completed parts according to drawings or work orders.
Ensure correct parts are matched to work orders and transferred to Quality Assurance (QA) for inspection.Handle and dispose of hazardous materials (e.g., alodine, acids, solvents) in accordance with safety procedures.
Complete all required on-the-job training and maintain necessary certifications.Physical Demands and Potential Hazards:Perform physical tasks that include lifting weights ranging from 10-15 lbs to 15-35 lbs.Engage in various movements such as reaching, handling, turning, twisting, lifting, lowering, climbing, balancing, bending, kneeling, crouching, and squatting.Work in environments that may involve contact with metals, solvents, and coolants.Operate in proximity to moving parts and tools, sharp cutters, and potential slipping hazards.Adapt to varying noise levels and atmospheric conditions.Utilize personal safety gear to protect face/eyes, hands/arms, and feet while performing job duties.This position is expected to be 100% onsite.
The selected candidate will be required to work onsite at one of the listed location options.This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.
§ 120.15 is required.
“US Person” includes US Citizen, lawful permanent resident, refugee, or asyleeCurrent Boeing employees working in Puget Sound and Portland must submit an Employee Request Transfer (ERT) to be considered in the eligible candidate pool.
Resumes of current Puget Sound Boeing employees submitted via Careers at Boeing will not be considered.Basic Qualifications:1+ years of experience using basic math (e.g.
addition, subtraction, multiplication and division).1+ years of experience or training reading and interpreting drawings or blueprints.1+ years of experience working with hazardous materials.Must be able to lift, push and pull up to 35 poundsPreferred Qualifications:Experience operating cranes.Typical Education & Experience:High school graduate or GED preferred.Relocation:Relocation assistance is not a negotiable benefit for this position.
Candidates must live in the immediate area or relocate at their own expense.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Union Representation Statement:This is an hourly position governed by the International Association of Machinists (IAM-751) Collective Bargaining agreement.Shift Work Statement:This position is for a variety of shifts.Total Rewards & Pay TransparencyAt Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay: $24.32/hour, with potential to earn up to $53.30/hour in accordance with the terms of the relevant collective bargaining agreement.Applications for this position will be accepted until Apr.
11, 2026Language Requirements English PreferredRelocation Relocation assistance is not a negotiable benefit for this position.Visa Sponsorship Employer will not sponsor applicants for employment visa status.Shift This position is for variable shiftEqual Opportunity Employer:Boeing is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth.
Find your future with us.Boeing Commercial Airplanes is excited to offer opportunities for a Metal Surface Processor to join our Fabrication team in Auburn, Algona and Puyallup, Washington.As a Metal Surface Processor, you’ll be part of a skilled team responsible for preparing metal components for aerospace applications through specialized surface treatment processes.
From cleaning and masking to anodizing and coating, your work will directly support the quality and performance of parts built for flight.
This role requires precision, technical ability, and a strong commitment to safety as you work with complex equipment and follow detailed procedures to ensure each component meets exact specifications.You will play a critical role in upholding our commitment to safety and quality standards and ensuring that all operations meet regulatory compliance and operational excellence.
If you are detail-oriented, possess strong technical skills, and thrive in a collaborative environment, we invite you to apply and join our mission to deliver excellence in aviation.Position Responsibilities:Review the tie-in book or standard operating procedures to understand daily work assignments.
Provide comprehensive oral or written shift handoffs to ensure seamless workflow continuity.Monitor the workload in the area and coordinate task flow to optimize shop utilization.
Proactively report issues or request additional support as necessary.Identify, separate, and prepare parts according to work orders and chemical recipes (e.g., alkaline, emulsion, paint strip, sandblast, passivate) prior to racking.Conduct thorough inspections of materials to verify proper cleaning, etching, rinsing, and other processes to ensure optimal adhesion and coating quality.
Perform visual checks post-process to confirm uniform coverage.Apply approved masking materials and coatings based on technical drawings or tooling specifications in preparation for plating or painting operations.Determine appropriate racking methods for complex part geometries, ensuring proper contact to prevent burning.
Inspect, remove, and report any damaged racks or clips.Rack and unrack parts while verifying correct part numbers and chemical processes as per work orders.
Ensure no overloading or air pocket formation occurs during handling.Operate material handling systems, including cranes, hoists, and carts, safely to transport parts and materials through processing areas.Operate and monitor cleaning, Dow Coating, anodizing, dyeing, alodine, and rinsing tanks.
Determine correct dip times and maintain appropriate temperatures and solution levels.Perform specific treatments such as sulfuric/chromic acid dips on 75 ST parts formed on Cerro Bend.
Apply alodine touch-ups or chromadize as required.Assist in maintaining chemical strength by accurately measuring and adding solutions.
Estimate material surface area to prevent generator overloads.Start generators, operate control panels, and utilize overhead cranes to load/unload tanks and transfer processed items between stations.Strip anodizing from racks using caustic soda and nitric acid.
Clean tanks, crocks, and equipment to ensure safe and efficient operations.Mark, oil, wrap, and route completed parts according to drawings or work orders.
Ensure correct parts are matched to work orders and transferred to Quality Assurance (QA) for inspection.Handle and dispose of hazardous materials (e.g., alodine, acids, solvents) in accordance with safety procedures.
Complete all required on-the-job training and maintain necessary certifications.Physical Demands and Potential Hazards:Perform physical tasks that include lifting weights ranging from 10-15 lbs to 15-35 lbs.Engage in various movements such as reaching, handling, turning, twisting, lifting, lowering, climbing, balancing, bending, kneeling, crouching, and squatting.Work in environments that may involve contact with metals, solvents, and coolants.Operate in proximity to moving parts and tools, sharp cutters, and potential slipping hazards.Adapt to varying noise levels and atmospheric conditions.Utilize personal safety gear to protect face/eyes, hands/arms, and feet while performing job duties.This position is expected to be 100% onsite.
The selected candidate will be required to work onsite at one of the listed location options.This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.
§ 120.15 is required.
“US Person” includes US Citizen, lawful permanent resident, refugee, or asyleeCurrent Boeing employees working in Puget Sound and Portland must submit an Employee Request Transfer (ERT) to be considered in the eligible candidate pool.
Resumes of current Puget Sound Boeing employees submitted via Careers at Boeing will not be considered.Basic Qualifications:1+ years of experience using basic math (e.g.
addition, subtraction, multiplication and division).1+ years of experience or training reading and interpreting drawings or blueprints.1+ years of experience working with hazardous materials.Must be able to lift, push and pull up to 35 poundsPreferred Qualifications:Experience operating cranes.Typical Education & Experience:High school graduate or GED preferred.Relocation:Relocation assistance is not a negotiable benefit for this position.
Candidates must live in the immediate area or relocate at their own expense.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Union Representation Statement:This is an hourly position governed by the International Association of Machinists (IAM-751) Collective Bargaining agreement.Shift Work Statement:This position is for a variety of shifts.Total Rewards & Pay TransparencyAt Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay: $24.32/hour, with potential to earn up to $53.30/hour in accordance with the terms of the relevant collective bargaining agreement.Applications for this position will be accepted until Apr.
11, 2026Language Requirements English PreferredRelocation Relocation assistance is not a negotiable benefit for this position.Visa Sponsorship Employer will not sponsor applicants for employment visa status.Shift This position is for variable shiftEqual Opportunity Employer:Boeing is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
C
Mortgage Loan Consultant
Salary not disclosed
Job Overview:
Loan Consultants are energetic sales professionals that provide unrivaled savings and service to clients who are buying, selling, or refinancing a home. Loan Consultants are licensed loan originators, but with a positive twist as leaders of CapCenter’s innovative home purchase and refinance programs. They are experts on the entire home purchase process and offer clients the full array of CapCenter services, including representation by a CapCenter realtor for buying and selling a home, as well as purchase and refinance loan products. CapCenter’s greatest asset is its loyal base of repeat clients who serve as ambassadors to their friends, family, and co-workers. It is the job of Loan Consultants to convert today’s prospects into tomorrow’s loyal clients to generate repeat business and customer referrals. As a sales professional you will also be expected to support business development by serving as the accountable executive over group relationships that you help to construct.
Responsibilities:
- Serve as Client Representative. As the name implies, you are the client’s representative and trusted advisor throughout the process. This means maintaining contact with the client to ensure that all members of CapCenter’s professional teams properly perform their services to the client’s satisfaction. Assuring the client’s overall satisfaction is a core responsibility of the Loan Consultant.
- Land Business. Sell CapCenter’s full-service home purchase and refinance programs to prospective clients. Programs include the mortgage loan program, and representation by a CapCenter realtor to buy or sell a home. Loan Consultants are experts in all CapCenter services and are responsible for getting hired as the client’s primary representative, and to get CapCenter’s realtors and other purchase professionals hired as appropriate to meet the client’s needs and circumstances.
- Serve as Loan Originator. As a loan originator, the Loan Consultant is directly responsible for identifying and fulfilling the client’s mortgage loan requirements. Successful Loan Consultants will develop more loan business than they can handle and will be supported by junior team members as needed.
- Generate Future Business. The Loan Consultant’s job continues after the initial transaction is completed. An effective Loan Consultant generates repeat business and customer referrals from his or her past client base, assisted by CapCenter’s marketing and e-commerce professionals.
- Business Development. Loan Consultants with a proven record of success may be assigned to attract and land prospective clients from businesses, groups and individuals through relationships developed in conjunction with the Company’s marketing and business development professionals.
Qualifications:
Candidates for the Loan Consultant position must have confidence and genuine enthusiasm for helping clients achieve their goals in the area of real estate and home finance. Analytical skills and the ability to communicate effectively are necessary, along with the following minimum attributes and qualifications:
- Ability to multi-task in a fast paced environment using time management to meet deadlines.
- Must be a licensed Loan Originator or have the knowledge and desire to become licensed.
- Business, Economics, Accounting or Finance Degree, or 3+ years of financial service experience.
- In-depth understanding of the full Real Estate Purchase and Sales cycle.
- Proven professionalism, ethics and character.
- Competitive drive for constant improvement.
CapCenter offers a competitive benefits package that includes a Base Salary, Commission, 401k, Health Insurance Benefits, and Paid Vacation.
We are an Equal Employment Opportunity Employer.
W
Ecommerce Operations Lead
Salary not disclosed
About ZB Designs & Wigglitz:
ZB Designs is scaling fast and building elite teams to run each part of our business with precision. Wigglitz is one of our flagship brands, growing quickly with real demand and strong momentum.
We don’t hire for “help.”
We hire operators who take ownership, execute fast, and raise the standard.
About the Role:
We are hiring an E-Commerce Operations Lead to own the execution layer of our Shopify business. This role is responsible for the systems, structure, and operational discipline that turns demand into measurable revenue.
This is not a creative role.
This is not a general marketing role.
This is an ownership role focused on execution, infrastructure, and performance.
You will work closely with our internal leadership team, including our newly hired VP of Sales, to ensure ecommerce becomes a clean, scalable growth engine.
Responsibilities:
Shopify & Site Operations
- Own Shopify backend operations end-to-end
- Maintain site architecture, app stack, checkout logic, and merchandising structure
- Ensure site performance is stable, fast, and conversion-ready
Product, Catalog, and SKU Execution
- Manage product setup, collections, bundles, variants, and launches
- Maintain clean SKU organization and merchandising logic
- Own product lifecycle execution from launch through scale
Inventory + Demand Coordination
- Monitor sell-through and inventory pacing
- Flag risks early and align availability with demand
- Support forecasting and launch quantity planning
Launch Readiness and Execution
- Own launch calendars, checklists, and go-live coordination
- Partner with creative, ops, and agency teams to ensure clean execution
- Run post-launch performance reviews and improvement cycles
Analytics and Revenue Reporting
- Track conversion rate, AOV, product performance, and funnel metrics
- Maintain dashboards and reporting accuracy
- Execute testing and optimization initiatives
Operational Excellence
- Build SOPs, workflows, and repeatable systems
- Reduce chaos and ensure nothing breaks as we scale
- Be the owner of ecommerce execution discipline
What Success Looks Like
In the first 30–60 days, success means:
- Shopify operations are organized, stable, and scalable
- Launch execution becomes repeatable and clean
- Inventory and merchandising decisions improve revenue outcomes
- Leadership has clear visibility into ecommerce performance
- Conversion and operational efficiency begin moving upward quickly
Qualifications
Required Skills
- Extremely organized, systems-minded, and execution-focused
- Strong comfort with data, dashboards, and revenue math
- Ability to move fast without creating chaos
- Ownership mentality: you don’t wait to be told
Preferred Skills
- Shopify / Shopify Plus
- GA4, Tag Manager, attribution tools
- Inventory and merchandising systems
- Ecommerce analytics and reporting
T
Divorce and Family Law Paralegal
Salary not disclosed
Family Law Firm - Paralegal in Williamsville, NY (On Site)
The Abeel Firm PLLC is a growing family law firm helping clients navigate divorce and custody matters with clarity, professionalism, and disciplined strategy.
We are seeking an experienced family law paralegal or legal assistant who enjoys working systematically, improving processes, and supporting clients through complex legal matters.
This role is ideal for someone who values organization, accountability, and continuous improvement, and who wants to help refine and document workflows, ensuring our legal work is delivered consistently and efficiently.
Why You'll Love Working Here:
- Make a Difference– Your work directly impacts families by helping them through complex legal matters with care and precision.
- Growth Potential: We plan to grow, which means greater opportunities for our team members who are interested.
- Shape the Future: Play a pivotal role in developing and refining our growing firm's policies and procedures.
- Collaborative Culture: Join a team that values open communication, continuous learning, and mutual support.
Role Expectations:
- This is a full-time, in-office position in Williamsville, NY.
- The role requires consistent attendance and dependable in-office presence to support client matters and court deadlines.
- The position includes timekeeping and billable work expectations, and candidates should be comfortable tracking their work throughout the day.
- We value professionals who take ownership of their work, meet deadlines reliably, and communicate proactively when issues arise.
- This role is well suited to someone who enjoys structured environments where expectations are clear and performance is measurable.
Compensation
$23 – $30 per hour, depending on experience.
Benefits include health insurance (with most of the premium covered), dental and vision options, and a 401(k) with employer match.
Ready to Apply?
If you're ready to leverage your family law expertise in a setting where your contributions will make a real difference, we invite you to join us.
(Please note this position is located in the Williamsville, NY area. If you do not reside locally or do not have prior family law experience, please do not apply.)
Job Responsibilities
Legal & Case Management:
- Conduct factual investigations to gather and organize information relevant to family law cases, including divorce, custody, support, and protective orders.
- Interview clients, witnesses, and third parties to collect statements, histories, and other critical background information.
- Organize case files and manage client documents.
- Enter financial data into Family Law Software and draft net worth statements.
- Draft legal documents and correspondence.
- Prepare and submit uncontested divorce packets and handle e-filing through EDDS and NYSECF.
Administrative & Client Support:
- Manage attorney schedules, court dates, and client meetings.
- Track and maintain case progress records.
- Request adjournments from the Court and opposing counsel.
- Facilitate document signings and notarizations.
Innovation & Systems Development:
- Identify opportunities to enhance efficiency through technology solutions.
- Collaborate to implement new tools and processes that improve client service and internal operations.
- Contribute to a culture of continuous improvement, where your insights help shape the future of our practice.
Job Qualifications
What We're Looking For:
We're looking for an experienced family law professional with a drive to improve how the work gets done. You've managed case files, drafted documents, and navigated court deadlines—but you've also found yourself thinking, "There's a better way." You're ready for a role where your ideas and initiative will directly shape how we deliver efficient, high-quality legal services.
Ideal Qualifications:
- Minimum 2 years of hands-on experience in family law with the ability to manage cases independently from intake to resolution.
- Exceptional organizational skills and attention to detail—you think in checklists, timelines, and repeatable processes.
- Experience working in an environment that tracks billable time or requires regular timekeeping is strongly preferred.
- Strong ability to work independently while collaborating with a close-knit, forward-thinking team.
- A compassionate, client-centered approach and the emotional intelligence to support clients through challenging transitions.
- Comfortable with technology (or eager to learn): Family Law Software, Adobe Acrobat, Clio, Asana, and other cloud-based tools.
About Us
We're building a high-performance divorce and family law firm designed to help people move from chaos to clarity, toward fairness, stability, and new beginnings.
We believe the best outcomes come from credibility, disciplined strategy, and calm professionalism, not emotional escalation or scorched-earth tactics.
Our goal is not simply to "win" cases. It is to improve lives by guiding clients and their families from conflict toward stability through clear thinking, strong advocacy, and repeatable systems.
We operate with strong structure, shared standards, and measurable accountability. If you thrive in disciplined environments where expectations are clear and performance matters, you'll fit well here.
Benefits That Support Your Well-Being
Our benefits include:
Health Insurance – Comprehensive coverage with most of the premium paid by us, so you can focus on your health, not the bill.
Dental & Vision Insurance
401(k) Retirement Plan – Employer match included.
G
Inside Sales Representative
✦ New
Salary not disclosed
Established in 1992, Greenwood Industries is a privately held company that’s grown to become one of the Top 10 commercial roofing and building envelope systems contractors in the United States. We are headquartered in Worcester, Massachusetts, with nine locations throughout the Northeast.
At Greenwood Industries, our success is sustained by the timeless values of hard work, quality and fairness, amplified by the integration of new technologies and means & methods of construction that elevate our performance.
We have grown primarily through repeat business from many of the region’s most respected general contractors, architects, engineers and building owners. We have extended our reach with strategic acquisitions of like-minded companies and continue to look for opportunities to add talented teams to the Greenwood group.
Today we have more than 750 people working at Greenwood Industries, giving us the capacity to perform at any scale. We are signatory to 17 union contracts, because we value the integrity of skilled labor and are committed to providing jobs that sustain families and communities.
At Greenwood our craft is building envelope systems. Our mission is building long-term relationships with employees and construction partners.
The Inside Sales Representative serves as the centralized front line for all inbound and outbound demand generation supporting Greenwood Industries’ service and sales growth. This role is responsible for qualifying opportunities, generating net-new demand, promoting service and maintenance programs, and feeding high-quality, qualified pipeline to field sales teams. Inside Sales Representatives play a critical role in converting reactive inquiries and proactive outreach into sales-ready opportunities while maintaining consistent follow-up and CRM discipline.
Key Responsibilities
Inbound Intake & Customer Engagement
- Handle inbound service and sales inquiries from customers and prospects
- Serve as an initial point of contact for customers seeking repairs, inspections, or service information
- Provide a professional, responsive customer experience aligned with Greenwood Industries’ standard
Outbound Prospecting & Growth Activity
- Conduct proactive outbound outreach to generate new demand
- Re-engage past customers to generate repeat service and inspection opportunities
- Support targeted outbound campaigns aligned with regional and company priorities
Program Promotion & GPA Enrollment Support
- Identify GPA-eligible accounts during inbound and outbound conversations
- Introduce Greenwood’s GPA program using approved messaging
- Capture required GPA data accurately in the CRM at time of lead capture
- Route enrolled or qualified GPA opportunities to the Sales Coordinator for onboarding and tracking as well as re-routing to Account Managers
- Support re-engagement campaigns for expiring GPA accounts with the Sales Coordinator
Opportunity Qualification & Conversion
- Qualify service requests and sales opportunities using defined qualification criteria
- Convert reactive service calls into proactive opportunities for repairs, inspections, and programs
- Identify opportunities to promote additional services, locations, or solutions during customer interactions
- Ensure only qualified, sales-ready opportunities are passed to Account Managers
Scheduling & Coordination
- Schedule inspections, site visits, and appointments for Account Managers
- Coordinate calendars and ensure accurate handoff of information to Account Managers
- Support efficient routing of leads to Account Managers while keeping the Director of Sales in the loop
Program Promotion & Support
- Promote Greenwood Industries’ service offerings, GPA, and Campus Care programs when applicable
- Support increased adoption of recurring revenue programs across all regions
CRM & Process Discipline
- Maintain accurate CRM records including activity, notes, scheduling, and follow-up tasks
- Ensure all customer interactions and opportunities are properly documented from an inside sales perspective
- Follow established CRM standards, workflows, and service intake processes
- Support data accuracy and visibility across sales and operations teams
Qualifications
- Experience in inside sales, call center, service coordination, or customer support preferred
- Strong phone presence and verbal communication skills
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Comfortable working in a fast-paced, high-volume environment
- Experience using CRM systems for lead and activity tracking
- Self-motivated, reliable, and accountable
- Strong customer service mindset with the ability to support growth initiatives
- Team-oriented approach with comfort working cross-functionally
Greenwood Industries is an equal opportunity employer. We consider all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
M
Superintendent
✦ New
Salary not disclosed
Construction Superintendents, apply now!
If you like variety and challenge and take satisfaction from knowing your work supports modern construction, consider applying below. Our client gets projects off to strong starts by designing and constructing a wide variety of projects serving the roadway/highway & bridge markets. Their work improves lives.
What You'll Do:
- Serve as Superintendent on heavy highway and bridge construction projects
- Lead daily field operations in collaboration with Project Managers and Foremen
- Coordinate crews, subcontractors, and site logistics to maintain schedule and quality
- Manage material deliveries and ensure all certifications meet contract requirements
- Maintain accurate daily documentation including reports, schedules, and photos
- Oversee and balance concrete pours and critical path activities
- Interface with inspectors, owners, and public agencies as needed
- Support project closeout, final quantities, and job cost reporting
Prior experience managing various road & highway projects is vital to the success of this role.
What We're Looking For:
- Join a proven heavy highway contractor with long-term backlog and repeat public work
- Clear expectations and autonomy with support from experienced PMs and leadership
- Candidates must have 5–15 years of experience and a U.S. undergraduate degree (or equivalent field experience)
- Candidates with master’s degrees in civil engineering or non-U.S. undergraduate degrees will not be considered
- 5+ years of experience on IDOT or Illinois Tollway heavy highway projects
- Prior experience as a Field Engineer, Project Engineer, Assistant PM, PM, or Superintendent on heavy civil work
- Bachelor’s degree in Civil Engineering or Construction Management from a U.S. university, or equivalent heavy highway experience
- Strong understanding of plans, specs, means and methods
- Proficiency in Microsoft Office; working knowledge of Bluebeam
- Comfortable leading crews and operating in fast-paced jobsite environments
- Stable pipeline of public infrastructure work
- Leadership that trusts experienced Superintendents to run their jobs
Why This Is a Great Opportunity
• Lead major IDOT and Illinois bridge and highway projects with real authority in the field
• Join a proven heavy highway contractor with long-term backlog and repeat public work
• Strong compensation starting at $100,000+ plus a company vehicle and full benefits
• Hands-on leadership role for builders who like being on-site, not stuck behind a desk
• Clear expectations and autonomy with support from experienced PMs and leadership
A
Senior Director, Product – Last Mile and Delivery
✦ New
Salary not disclosed
Position Summary
The Senior Director, Product – Last Mile & Delivery will own the product strategy, roadmap, and execution for Ashley’s last mile delivery experience across our manufacturing, distribution, and Ashley HomeStore network. This leader will design and evolve the digital and operational products that power home delivery of big & bulky furniture, white‑glove services, and in‑home technician support.
You will translate Ashley’s growth strategy and operational capabilities into seamless, customer‑obsessed delivery experiences—from scheduling and tracking to room‑of‑choice setup and post‑delivery care—while improving cost, reliability, and scalability across our vertically integrated network.
Impact
This role will be central to how customers experience Ashley, directly influencing NPS, repeat purchase behavior, and brand loyalty. Success means fewer delivery issues, faster and more predictable service, and a differentiated “Ashley experience” in the home, enabled by world‑class digital products and tools used by customers, stores, customer care, drivers, and 3PL partners.
Key Responsibilities
Product Strategy & Vision
- Define and own the multi‑year product vision and roadmap for last mile and delivery experiences across Ashley’s DTC, HomeStore, marketplace, and retail partners.
- Lead discovery and market research specific to big & bulky, white‑glove furniture delivery, identifying opportunities to delight customers and remove friction.
- Align product strategy with Ashley’s manufacturing, distribution, and retail operations, ensuring solutions work end‑to‑end—from plant, to DC, to customer home.
Product Execution & Operational Excellence
- Translate strategy into clear product requirements and user stories for engineering, design, and data teams (e.g., delivery scheduling, routing intelligence, customer notifications, proof of delivery, returns).
- Partner closely with Transportation, DC Operations, HomeStore Ops, Customer Care, and IT to launch products that improve on‑time delivery, first‑attempt success, and damage rates.
- Define and monitor product KPIs (delivery NPS, reschedule/cancel rates, cost per stop, contact rate) and iterate based on performance.
- Standardize digital and process experiences for home delivery, white glove setups, exchanges/returns, and in‑home service visits across all markets.
Innovation in Last Mile & Technology
- Drive innovation in delivery scheduling, capacity management, self‑service tools, and driver/technician apps that are purpose‑built for furniture and décor.
- Evaluate and integrate technologies (TMS, telematics, routing optimization, SMS/email/app notifications, photo documentation, AI‑based ETA prediction).
- Partner with data science and analytics teams to leverage AI/ML for demand forecasting, route optimization, and exception management.
Stakeholder & Partner Management
- Build strong partnerships with Transportation & Logistics, Supply Chain, Stores, E‑Commerce, Customer Care, Finance, and IT to ensure aligned priorities and integrated execution.
- Collaborate with 3PLs, delivery partners, and service providers to ensure Ashley’s product experiences are supported in the field.
- Present product strategy, roadmap updates, and results to Ashley senior leadership, influencing decisions with clear customer and financial impact.
Team Leadership
- Lead and grow a high‑performing product team (Product Managers, Product Owners, Analysts) focused on last mile experiences.
- Establish product operating rhythms (prioritization, planning, discovery, retrospectives) that promote accountability, speed, and quality.
- Foster a culture of customer obsession, collaboration, and continuous improvement across Product, UX, Engineering, and Operations partners.
Financial & Business Impact
- Build robust business cases and ROI models for new last mile products and enhancements (e.g., new service tiers, self‑service flows, automation).
- Influence investment decisions by articulating the impact on revenue, cost, NPS, and repeat rate.
- Support Transportation and Supply Chain in identifying new revenue streams (e.g., premium delivery windows, assembly add‑ons) and cost efficiencies via product design.
Required Qualifications
- Bachelor’s degree in Business, Product Management, Supply Chain, Engineering, or related field; MBA or advanced degree preferred.
- 10–12+ years of product management experience, with at least 5+ years owning customer‑facing or operations‑facing products at scale.
- Demonstrated success building products in last mile, logistics, e‑commerce, or retail—preferably in big & bulky or home delivery.
- Proven record of end‑to‑end product ownership: discovery, strategy, requirements, launch, and iteration using agile methods.
- Experience working in or with transportation, logistics, or supply chain teams, and familiarity with TMS/WMS/routing technologies.
- Strong analytical and financial acumen, comfortable with data, A/B testing, and translating metrics into product decisions.
- Experience influencing senior stakeholders in a matrixed, multi‑location organization.
Preferred Qualifications
- Direct experience in furniture, appliances, or other large item home delivery.
- Background working with white‑glove delivery, installation, or in‑home service providers.
- Hands‑on experience integrating with 3PLs, carriers, and last mile platforms.
- Exposure to Ashley HomeStore or similar store/retail networks, balancing store and digital experiences.
Core Competencies
- Strategic product thinking & execution
- Customer‑centric journey design
- Cross‑functional leadership & influence
- Data‑driven decision making & financial modeling
- Strong communication and storytelling to senior leaders
- Change management in operations‑heavy environments
- Innovation & continuous improvement mindset
Travel & Work Environment
- Ability to travel up to ~30–40% to visit DCs, HomeStores, transportation hubs, and delivery partners.
- Comfortable spending time in warehouses, cross‑docks, and in‑market delivery operations to see products in action.
- Standard hybrid office environment, collaborating across time zones and functions
P
Chief Estimator
✦ New
Salary not disclosed
Prospect Construction is a Heavy Civil Contractor that specializes in water and wastewater treatment plants, hydraulic structures/facilities, shoring systems, large concrete tanks, pump stations/process facilities, dewatering, major excavations, structural steel, process equipment, and mechanical systems. Prospect began as a General Contractor in 1998, with our first office location in Puyallup Washington. Over the last few decades, Prospect has coupled its expertise in complex projects with its vast level of self-performance to grow into one of the premier treatment plant contractors in the West. This continued growth has allowed Prospect to bring our expertise into new geographical regions, with the establishment of our offices in Missoula, Montana and Sheridan, Wyoming.
Why do we exist? Prospect Construction seeks to glorify God by providing opportunities for our employees to utilize their unique gifts through construction to benefit and serve our families, stakeholders, and community. What do we do? We construct unique, complex, and challenging projects for our clients throughout the west.
Description Summary:
The Chief Heavy Civil Estimator is responsible for leading the company’s heavy civil estimating strategy, execution, and team development across all offices. This role will oversee a group of estimators operating from a centralized estimating location and will support bids for projects throughout the company’s footprint.
This position is a key leadership role in expanding the company’s heavy civil capabilities into new and existing markets including dams and water resource infrastructure, mass grading, mining support infrastructure, underground utilities, pipelines, and large-scale site development. The Chief Heavy Civil Estimator will produce accurate, complete, and competitive estimates and will build repeatable estimating systems that drive profitable growth.
Essential Duties and Responsibilities for Civil Estimator:
- Lead and manage a team of estimators responsible for heavy civil bids across all offices.
- Assign estimating responsibilities, coordinate workloads, and ensure bid schedules are met.
- Develop and mentor estimating staff through coaching, training, and performance feedback.
- Establish clear estimating workflows, standards, review processes, and deliverables.
- Lead preparation of competitive and complete estimates for heavy civil and large development pursuits.
- Perform detailed quantity takeoffs, pricing, labor and equipment productions, and bid-leveling.
- Develop pricing strategies and collaborate with leadership to determine bid markups, general conditions, contingency, and schedule impacts.
- Coordinate bid reviews and executive-level presentations prior to submission.
- Support expansion into new heavy civil markets and project types including:
- Dams / levees / water infrastructure
- Mass grading / earthwork
- Mining and mine infrastructure
- Wet and dry utilities
- Pipeline – Water/Sewer/Oil/Gas
- Large developments and site infrastructure
- Build estimating models, assemblies, means-and-methods assumptions, and productivity benchmarks for emerging work types.
- Identify equipment needs, subcontractor requirements, and labor production assumptions to support new civil capabilities.
- Ensure all estimates include complete scope coverage, clear assumptions, and appropriate risk allocation.
- Identify project risks and opportunities including logistics, access, production constraints, seasonal impacts, and design ambiguities.
- Support constructability reviews and sequencing concepts that align with execution strategies.
- Ensure the bid complies with owner requirements, bid forms, and proposal instructions.
- Solicit subcontractor pricing and scope input for specialty work (dewatering, drilling, blasting, shoring, etc.).
- Evaluate subcontractor quotes for completeness and accuracy; manage bid leveling and scope alignment.
- Assist in development of strategic partnerships for emerging markets and scopes.
- Maintain and improve a heavy civil cost database including labor, equipment, materials, trucking, and subcontractor benchmarks.
- Track estimate performance and contribute to lessons learned based on job cost results and field feedback.
- Coordinate with operations, project management, and field leadership to validate means/methods and production assumptions.
- Participate in turnover meetings and support transition from bid to execution.
- Assist operations in early project planning, budgeting, and buyout strategy as needed.
Knowledge & Skills:
- Minimum of 10 years of experience as a Civil Construction Estimator
- Proven experience leading estimating efforts on complex heavy civil projects
- Demonstrated success managing or mentoring estimators and leading bid teams.
- Strong understanding of:
- Heavy civil means and methods
- Equipment spreads and production rates
- Construction scheduling impacts
- Labor, trucking, and material pricing models
- Risk management and bid strategy
- Advanced understanding of data analysis methods
- Familiarity with civil estimating computer software
- Ability to interpret civil plans, specs, geotechnical reports, contract terms and design documents
- Strong written and verbal communication skills and ability to present to senior leadership
- Highly organized, deadline-driven, and capable of managing multiple concurrent pursuits
- Critical-thinker and problem-solver
- BA in engineering, construction science or similar relevant field
- Experienced with HCSS and Timberline estimating software
P
Chief Heavy Civil Estimator
✦ New 🏢 Prospect Construction, Inc.
Salary not disclosed
Prospect Construction is a Heavy Civil Contractor that specializes in water and wastewater treatment plants, hydraulic structures/facilities, shoring systems, large concrete tanks, pump stations/process facilities, dewatering, major excavations, structural steel, process equipment, and mechanical systems. Prospect began as a General Contractor in 1998, with our first office location in Puyallup Washington. Over the last few decades, Prospect has coupled its expertise in complex projects with its vast level of self-performance to grow into one of the premier treatment plant contractors in the Northwest. This continued growth has allowed Prospect to bring our expertise into new geographical regions, with the establishment of our office in Missoula, Montana in the Fall of 2020 and the opening of our Sheridan, Wyoming Office in the Summer of 2023.
Why do we exist? Prospect Construction seeks to glorify God by providing opportunities for our employees to utilize their unique gifts through construction to benefit and serve our families, stakeholders, and community. What do we do? We construct unique, complex, and challenging projects for our clients throughout the west.
Description Summary:
The Chief Heavy Civil Estimator is responsible for leading the company’s heavy civil estimating strategy, execution, and team development across all offices. This role will oversee a group of estimators operating from a centralized estimating location and will support bids for projects throughout the company’s footprint.
This position is a key leadership role in expanding the company’s heavy civil capabilities into new and existing markets including dams and water resource infrastructure, mass grading, mining support infrastructure, underground utilities, pipelines, and large-scale site development. The Chief Heavy Civil Estimator will produce accurate, complete, and competitive estimates and will build repeatable estimating systems that drive profitable growth.
Essential Duties and Responsibilities for Civil Estimator:
- Lead and manage a team of estimators responsible for heavy civil bids across all offices.
- Assign estimating responsibilities, coordinate workloads, and ensure bid schedules are met.
- Develop and mentor estimating staff through coaching, training, and performance feedback.
- Establish clear estimating workflows, standards, review processes, and deliverables.
- Lead preparation of competitive and complete estimates for heavy civil and large development pursuits.
- Perform detailed quantity takeoffs, pricing, labor and equipment productions, and bid-leveling.
- Develop pricing strategies and collaborate with leadership to determine bid markups, general conditions, contingency, and schedule impacts.
- Coordinate bid reviews and executive-level presentations prior to submission.
- Support expansion into new heavy civil markets and project types including:
- Dams / levees / water infrastructure
- Mass grading / earthwork
- Mining and mine infrastructure
- Wet and dry utilities
- Pipeline – Water/Sewer/Oil/Gas
- Large developments and site infrastructure
- Build estimating models, assemblies, means-and-methods assumptions, and productivity benchmarks for emerging work types.
- Identify equipment needs, subcontractor requirements, and labor production assumptions to support new civil capabilities.
- Ensure all estimates include complete scope coverage, clear assumptions, and appropriate risk allocation.
- Identify project risks and opportunities including logistics, access, production constraints, seasonal impacts, and design ambiguities.
- Support constructability reviews and sequencing concepts that align with execution strategies.
- Ensure the bid complies with owner requirements, bid forms, and proposal instructions.
- Solicit subcontractor pricing and scope input for specialty work (dewatering, drilling, blasting, shoring, etc.).
- Evaluate subcontractor quotes for completeness and accuracy; manage bid leveling and scope alignment.
- Assist in development of strategic partnerships for emerging markets and scopes.
- Maintain and improve a heavy civil cost database including labor, equipment, materials, trucking, and subcontractor benchmarks.
- Track estimate performance and contribute to lessons learned based on job cost results and field feedback.
- Coordinate with operations, project management, and field leadership to validate means/methods and production assumptions.
- Participate in turnover meetings and support transition from bid to execution.
- Assist operations in early project planning, budgeting, and buyout strategy as needed.
Knowledge & Skills:
- Minimum of 10 years of experience as a Civil Construction Estimator
- Proven experience leading estimating efforts on complex heavy civil projects
- Demonstrated success managing or mentoring estimators and leading bid teams.
- Strong understanding of:
- Heavy civil means and methods
- Equipment spreads and production rates
- Construction scheduling impacts
- Labor, trucking, and material pricing models
- Risk management and bid strategy
- Advanced understanding of data analysis methods
- Familiarity with civil estimating computer software
- Ability to interpret civil plans, specs, geotechnical reports, contract terms and design documents
- Strong written and verbal communication skills and ability to present to senior leadership
- Highly organized, deadline-driven, and capable of managing multiple concurrent pursuits
- Critical-thinker and problem-solver
- BA in engineering, construction science or similar relevant field
- Experienced with HCSS and Timberline estimating software
Location:
- Missoula MT, other offices may be considered (Puyallup, WA or Sheridan, WY)
N
Head of Retention | E-Commerce
✦ New 🏢 Nominal
Salary not disclosed
Head of RetentionNominal – Arabic-Inspired Jewelry & Cultural Brand
About Nominal:
Nominal is a DTC jewelry brand rooted in Arabic heritage and Islamic faith, serving a predominantly Muslim, female audience. We're aiming for revenue growth via improving customer lifetime value and building a best-in-class retention engine. We're a lean, high-performing team that punches above our weight.
Reports to: CMO
Location: Phoenix, AZ preferred (remote available for exceptional candidates)
Job Summary:
As Head of Retention at Nominal, you'll own everything that keeps customers coming back: email/SMS strategy, loyalty programs, post-purchase journeys, conversion optimization, and creative promotions. You'll manage our email/SMS agency, work with our CRO agency, and use data to turn one-time buyers into repeat customers. This role is for someone who's driven repeat purchase rate and LTV improvements at a $10M–$50M DTC brand and knows the playbook like they made it.
Key Responsibilities:
Retention & Lifecycle Marketing
- Drive 15%+ improvement in repeat purchase rate through loyalty optimization, segmentation, and targeted campaigns
- Revitalize our loyalty program and turn it into a measurable revenue driver
- Build post-purchase flows, VIP nurture campaigns, and win-back sequences that increase LTV
Email/SMS Strategy
- Own strategic direction of our email/SMS program (managed by agency); grow revenue and drive intentional promotions into those channels
- Grow email list through lead capture optimization and creative list-building tactics
- Optimize flows (welcome, cart abandon, post-purchase, win-back) and create exclusive promotions for subscribers
Creative Promotions & Offers
- Design flash sales and exclusive offers: SMS-only deals, app-early access, discount tiers, VIP perks
- Build promotional calendar with CMO for product launches and cultural campaigns
- Test gamification, spend thresholds, and urgency tactics that drive conversions without cheapening the brand
Conversion & AOV Optimization
- Partner with CRO agency to improve site conversion (currently ~2%) through testing and optimization
- Increase AOV by 10–15% via bundling, upsells, cross-sells, and checkout flow improvements
- Optimize merchandising: move slow sellers to clearance, improve product presentation, reduce friction
Customer Insights & Analytics
- Use data to understand what drives repeat purchases and what causes churn
- Build dashboards tracking CAC, LTV, repeat rate, cohort performance, email/SMS revenue
- Conduct customer research (surveys, reviews, interviews) to inform retention strategy
Agency Management
- Manage email/SMS agency (BAD Marketing), CRO agency (WeConvert), and upsell platform (OneclickUpsell)
- Set strategy, review performance, hold partners accountable
Key Qualifications:
Required:
- 5–7+ years in DTC e-commerce, focused on retention, email/SMS, and lifecycle marketing at Shopify brands doing $10M–$50M+ revenue
- Proven track record improving repeat purchase rate and driving significant email/SMS revenue growth
- Expert with Klaviyo, Attentive, Postscript, or similar email/SMS platforms
- Experience optimizing loyalty programs ( , Yotpo, LoyaltyLion, etc.)
- Strong on conversion optimization: built upsell funnels, tested bundling, optimized checkout flows
- Data-driven: comfortable with CAC, LTV, cohort analysis, TripleWhale, Shopify Analytics
- Experience managing agencies and getting results from external partners
- Bias toward action: test fast, kill what doesn't work, scale what does
Bonus:
- Worked at jewelry, fashion, beauty, or lifestyle DTC brands
- Experience with mobile app marketing and app-exclusive promotions
- Background with culturally meaningful or faith-based brands
What This Role Is Not:
- Not focused on paid media (we have an ad buyer for that)
- Not SEO or content marketing
- Not managing a large internal team (you'll work with agencies and our Marketing Ops Coordinator)
If you're deeply interested in this role, please e-mail with an intro and your resume. Subject Line "Head of Retention Application".
S
Junior Java Full stack programmer/AI engineer
✦ New
Salary not disclosed
Applied Everywhere? Still No Interviews or Offers? Let's find the solution! If you've sent out hundreds—maybe thousands—of applications and your inbox is still silent, it doesn't mean you're not capable.
It usually means your profile isn't lining up with how companies filter, shortlist, and interview candidates right now.
In today's market, employers expect more than a degree or a few tutorial projects.
They want candidates who look job-ready on paper, sound confident in interviews, and demonstrate hands-on ability in the tools teams actually use.
That's exactly what SynergisticIT solves—because the real challenge isn't learning in isolation.
The real challenge is translating learning into interviews and offers.
Since 2010, SynergisticIT has helped thousands of candidates secure full-time roles with leading companies and recognizable brands—think Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Walmart Labs, Client, Banking, Client, Wayfair, and many more—often in the $95k to $154k offer range depending on role, location, and skillset.
The purpose of SynergisticIT is simple: close the gap between what you know and what employers expect you to prove.
Here's the truth employers hire based on whether you can handle real work—clean coding, debugging, teamwork workflows, version control, APIs, cloud basics, deployment pipelines, and the ability to explain what you did.
That's why SynergisticIT emphasizes structured skill-building, project depth, resume positioning, interview readiness, and support through the job-search process.
What roles are in demand right now? A lot of jobseekers assume they must become "AI experts” overnight.
Not true.
Many companies are actively hiring professionals in core roles that run modern software teams.
In JOPP, the demand typically includes roles such as entry-level software programmer, Java full stack developer, Python/Java developer, data analyst, data engineer, data scientist, and machine learning/AI engineer.
In other words, SynergisticIT focuses on building candidates across Java / Full Stack / DevOps and Data Analytics / Data Engineering / Data Science / ML/AI based on what employers repeatedly request.
Who benefits most from this model? If you're applying and not seeing results, you're likely in one of these situations: You have skills, but your resume doesn't show impact and your projects look generic You know tools, but you can't explain them confidently in interviews You've learned from courses, but you lack real-world structure and job alignment You've built a portfolio, but it doesn't match what hiring managers evaluate SynergisticIT works especially well for candidates such as: recent grads in CS/Engineering/Math/Stats, jobseekers who were laid off and need an updated stack, career switchers who want a guided plan, candidates with career gaps, people with "learning but not hired” bootcamp history, experienced professionals not landing interviews, and international candidates on F1/OPT needing a clear employment pathway.
SynergisticIT also supports candidates with guidance around STEM extension, and provides process support for H-1B and Green Card filing once employed (as applicable through employers and standard processes).
If you want to explore the program directly, here are the key links: Event videos (OCW, JavaOne, Gartner): USA Today feature Contact Us (Fill the Form): You don't need more random applications.
You need a job-ready plan.
Start smarter—start with the right support.
Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT What Recruiters Look for in Junior Developers | SynergisticIT Software engineering or Data Science as a career? How OPT Students Can Land Tech Jobs – SynergisticIT Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req.
Resume submissions may be shared with our JOPP team database also.
Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.
It usually means your profile isn't lining up with how companies filter, shortlist, and interview candidates right now.
In today's market, employers expect more than a degree or a few tutorial projects.
They want candidates who look job-ready on paper, sound confident in interviews, and demonstrate hands-on ability in the tools teams actually use.
That's exactly what SynergisticIT solves—because the real challenge isn't learning in isolation.
The real challenge is translating learning into interviews and offers.
Since 2010, SynergisticIT has helped thousands of candidates secure full-time roles with leading companies and recognizable brands—think Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Walmart Labs, Client, Banking, Client, Wayfair, and many more—often in the $95k to $154k offer range depending on role, location, and skillset.
The purpose of SynergisticIT is simple: close the gap between what you know and what employers expect you to prove.
Here's the truth employers hire based on whether you can handle real work—clean coding, debugging, teamwork workflows, version control, APIs, cloud basics, deployment pipelines, and the ability to explain what you did.
That's why SynergisticIT emphasizes structured skill-building, project depth, resume positioning, interview readiness, and support through the job-search process.
What roles are in demand right now? A lot of jobseekers assume they must become "AI experts” overnight.
Not true.
Many companies are actively hiring professionals in core roles that run modern software teams.
In JOPP, the demand typically includes roles such as entry-level software programmer, Java full stack developer, Python/Java developer, data analyst, data engineer, data scientist, and machine learning/AI engineer.
In other words, SynergisticIT focuses on building candidates across Java / Full Stack / DevOps and Data Analytics / Data Engineering / Data Science / ML/AI based on what employers repeatedly request.
Who benefits most from this model? If you're applying and not seeing results, you're likely in one of these situations: You have skills, but your resume doesn't show impact and your projects look generic You know tools, but you can't explain them confidently in interviews You've learned from courses, but you lack real-world structure and job alignment You've built a portfolio, but it doesn't match what hiring managers evaluate SynergisticIT works especially well for candidates such as: recent grads in CS/Engineering/Math/Stats, jobseekers who were laid off and need an updated stack, career switchers who want a guided plan, candidates with career gaps, people with "learning but not hired” bootcamp history, experienced professionals not landing interviews, and international candidates on F1/OPT needing a clear employment pathway.
SynergisticIT also supports candidates with guidance around STEM extension, and provides process support for H-1B and Green Card filing once employed (as applicable through employers and standard processes).
If you want to explore the program directly, here are the key links: Event videos (OCW, JavaOne, Gartner): USA Today feature Contact Us (Fill the Form): You don't need more random applications.
You need a job-ready plan.
Start smarter—start with the right support.
Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT What Recruiters Look for in Junior Developers | SynergisticIT Software engineering or Data Science as a career? How OPT Students Can Land Tech Jobs – SynergisticIT Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req.
Resume submissions may be shared with our JOPP team database also.
Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.
Delivery Expert (7506) 2115 S State Street
✦ New
Salary not disclosed
Delivery Expert
South Salt Lake, Utah, Islands to Salt Lake Pizza LLC
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
Job DescriptionGeneral job duties for all store team members include:
- Operate all equipment.
- Stock ingredients from delivery area to storage, work area, walk-in cooler.
- Prepare product.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and facility approximately daily.
Training: Orientation and training provided on the job.
Communication Skills: Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills: Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Navigational skills to read a map, locate addresses within designated delivery area.
Work Conditions:
Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
Sensing: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. Far vision and night vision for driving.
Temperaments: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
QualificationsJob requirements include: You must be at least 18 years of age and have a valid driver's license with a safe driving record meeting company standards as well as access to an insured vehicle which can be used for delivery. You should possess navigational skills to read a map, locate addresses within designated delivery area and must be able to navigate adverse terrain including multi-story buildings.
Additional InformationPhysical Requirements include, but not limited to the following:
Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Walking: For short distances for short durations. Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
Sitting: Paperwork is normally completed in an office at a desk or table.
Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.
Pushing: To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
During delivery of product, navigation of five or more flights of stairs may be required.
Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
Reaching: Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Driving: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.
Deliver flyers and door hangers.
Requires: Valid driver's license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.
G
PLC Programmer FANUC
✦ New
Salary not disclosed
REQ OVERVIEW:
In this role, you will be supporting integration and commissioning efforts for a high-volume automotive manufacturer in northern Indiana. This role requires strong hands-on experience with Fanuc robotics, body applications, and special means build. The successful candidate will play a critical role in programming, touch-ups, commissioning support, and quality collaboration during pre-commissioning and launch phases. You will be responsible for the following:
- Develop, modify, and optimize Fanuc robot programs for body shop applications
- Perform robot teaching, touch-ups, and recovery in active production and pre-commissioning environments
- Configure robot frames, tools, payloads, and TCPs to meet process and quality requirements
- Support rapid program adjustments during special means build
- Support robot cell star-up, offline system work, and commissioning activities
- Troubleshoot robot alarms, motion issues, and sequence ladder logic under tight timelines
- Provide on-floor support during peak programming and commissioning periods
- Collaborate closely with Quality teams to resolve process issues
- Perform touch-ups and refinements to improve weld quality, part accuracy, and repeatability
- Support containment actions and fast-turn engineering changes during builds
- Coordinate with controls teams to validate I/O, interlocks, and basic handshaking
- Follow all safety procedures during programming and floor support
- Work safely in active manufacturing and commissioning environments
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