Remote Desktop Protocol Example Jobs in Usa

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

The Director of Supply Chain Management is responsible for overseeing all supply chain related activities involving the procurement of supplies and equipment, including but not limited to equipment and inventory management, vendor credentialing and relationships, contract management, new product introductions and conversions and capital acquisitions. Overseeing and facilitating RRMC’s ongoing participation in the GPO (Group Purchasing Organization) and NPC (Northeast Purchasing Collation) is essential. The Director is also responsible for organizational and departmental targets and objectives relative to cost management, supplier diversity, revenue enhancement, and assures compliance with all organization, state, federal and local regulatory laws, standards, and protocols while ensuring accurate and current cost management, expense control and charge capture.

Minimum Education

• 
  
• Bachelor’s Degree in Business Administration or a related field.
  
• Master’s Degree highly preferred.
  

Minimum Work Experience

• 
  
• 10 years’ experience in supply chain/purchasing in healthcareor similar industry with demonstrated progressive responsibility of interacting with vendors in acquiring contracts / agreements.
  
• 5 years of management experience required.
  
• Experience with financial aspects of supply chain management to include but not limited to financial analysis and developing and administering department budgets.
  

Preferred Licenses/Certifications

• 
  
• APICS, Project Management Professional (PMP), or similar certification preferred.
  

Required Skills, Knowledge, and Abilities

• 
  
• Strong leadership skills.
  
• Excellent written and verbal communication skills.
  
• Possess highly developed interpersonal and leadership skills to work with a wide variety of people including employees, physicians, hospital administrators, vendors, and others.
  
• Excellent analytical skills and attention to detail.
  
• Demonstrated ability to operationalize strategies and plans and have the ability to partner with department leadership.
  
• Demonstrated commitment to superior customer service.
  
• Demonstrates knowledge of all departmental equipment and inventory.
  
• Excellent diplomacy, problem-solving, conflict management, team building, and collaboration skills.
  
• Ability to read and comprehend financial reports and understand and apply financial management principles in the application of cost and profitability management.
  
• Excellent organizational and time management skills.
  
• Strong knowledge of quality management and process improvement.
  
• Strong Microsoft Windows desktop application and navigation skills.
  

Salary Range: $118,500.00 - $172,500.00, Plus sign-on bonus

#PM24

PIb052b638a681-3631

About Us

“Good design elevates everything.” — Joanne Wilson, founder of Gotham

Gotham, the world's first cannabis concept store, is a pioneering brand and retail experience that embodies the vibrant spirit of New York City. Founded, owned, and operated by female entrepreneur and philanthropist Joanne Wilson, Gotham transcends the traditional dispensary by fusing art, design, fashion, and culture with New York State’s finest cannabis.

The place "where culture meets cannabis," Gotham celebrates creativity, inclusion, sophistication, and urban edge, becoming a cultural touchstone in New York's evolving cannabis landscape. Gotham debuted its flagship location on Bowery and 3rd Street in the East Village in 2023 and has since expanded statewide, opening a second location in Hudson, NY, and a third in Williamsburg at The Refinery at Domino. A fourth Gotham location has just opened at Grand Central Station!

At Gotham, we're not just selling products; we're crafting an elevated lifestyle experience that resonates with the discerning New Yorker. Join us in shaping the future of cannabis culture in the world’s greatest city—and beyond.

Job Description

Gotham is seeking a curious, collaborative, and communicative IT Associate to lead and support the organization’s technology infrastructure across all locations. This role is responsible for maintaining and optimizing hardware, software, and network systems while ensuring seamless technology operations for both retail stores and office teams.

The IT Associate will play a key role in managing day-to-day technical operations while also identifying opportunities to improve systems, implement new technologies, and support cross-departmental initiatives. This role requires strong problem-solving abilities, excellent communication skills, and the ability to collaborate with teams across the organization. Experience with emerging technologies such as AI tools and e-commerce platforms like Shopify will help support Gotham’s continued growth and innovation.

Expectations, Duties, and Responsibilities

• Manage and maintain Gotham’s IT infrastructure across all retail and office locations.
• Provide technical leadership and hands-on support for hardware, software, and network systems.
• Oversee installation, configuration, and maintenance of computers, devices, and technology systems.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, tablets, and other devices.
• Monitor and maintain IT systems to ensure reliability, security, and optimal performance.
• Manage device management systems and maintain inventory of company technology assets.
• Oversee onboarding and offboarding processes including device provisioning and account management.
• Administer company collaboration platforms including Slack, user permissions, channels, and integrations.
• Manage Google Workspace services including Google OAuth, Google Drive, and related tools.
• Install, configure, and manage company software while ensuring licenses remain compliant and systems remain secure.
• Maintain and support Shopify backend systems and integrations as needed.
• Identify and implement AI tools and automation opportunities to improve operational efficiency and workflows.
• Establish and maintain documentation for IT systems, processes, and protocols to ensure knowledge sharing and operational continuity.
• Collaborate cross-functionally with teams across the organization on technology initiatives and operational improvements.
• Provide IT support and infrastructure setup for new store openings and expansion initiatives.
• Travel to store locations as needed to support technology operations.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Strong experience managing and maintaining IT systems in a multi-location environment.
• Familiarity with operating systems including Windows, macOS, and Linux.
• Experience with device management systems and IT asset tracking.
• Familiarity with Google Workspace administration.
• Experience administering collaboration tools such as Slack.
• Knowledge of Shopify backend systems or e-commerce platform administration.
• Interest in or experience implementing AI tools or automation technologies.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and interpersonal skills with the ability to collaborate across departments.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Willingness to travel to retail locations (Hudson, Williamsburg, Bowery, etc.) as needed.

Preferred Qualifications

• Experience in the cannabis industry.
• Experience supporting Shopify store operations, integrations, or apps.
• Experience evaluating and implementing emerging technology solutions.
• Experience supporting retail or multi-location environments.

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer.
• Ability to lift and move equipment up to 25 pounds.
• Ability to travel between store and office locations as needed.
• Ability to perform hands-on technical tasks such as installing hardware, cabling, and device setup.

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

How You’ll Make a Difference

Valvoline has a rewarding opportunity as a Sr. O365 Engineer. In this role, you will beresponsible for managing and optimizing the Microsoft 365 tenant with an on-premises AD and the Microsoft O365 suite, including, but not limited to, the following: AD, Azure AD, SharePoint, Teams, OneDrive, Outlook.

This role will ensure effective and timely resolution of problems and issues, as well as provide leadership in problem solving/remediation of issues.

Typically, responsible for establishing operational plans for job area, developing and implementing new products, processes, standards, or operational plans that will have impact on the achievement of functional results. Requires communication with leadership

• Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Monitor service health, usage, and performance across the tenant. Implement and co-manage Microsoft Purview policies, DLP, Conditional Access, and MFA
• Manages the end-to-end systems design, capacity planning and performance management to meet systems requirements while identifying opportunities for automation, cost savings, and service quality improvement
• Design, implement, and manage the various items in the O365 platform (e.g., SharePoint Online, Teams, Power BI, Security & Compliance Center, etc.). Understand the interdependencies with other enterprise services in the O365/Azure technology stack, and licensing, features and policies
• Maintain knowledge of and apply industry best practices for the O365 platform. Assists with the evaluation and selection of existing and emerging technologies, and the options that best fit business and IT strategic needs.
• Identifies, develops, and implements continuous process improvements and best practices into all areas (e.g., process, metrics, performance, etc.) to enable accurate, efficient, and effective systems' operations and customer satisfaction
• Troubleshoot complex technical issues and perform root cause analysis for major outages and incidents, engineer permanent solutions to issues and implement solutions as required
• Develop and maintain PowerShell scripts for automation, reporting, and bulk operations. Leverage Graph API and other tools for advanced automation and integration
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

What You’ll Need to Succeed

• Bachelor’s degree in information systems, computer science or related field, or an equivalent combination of education and experience.
• Minimum 3-5 years of experience as an O365 engineer or administrator
• Relevant technical and process certifications (ITIL, Cisco, Fortinet, Microsoft, etc.)

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Certified: Security, Compliance, and Identity Fundamentals

Microsoft Certified: Azure Administrator Associate

Microsoft 365 Certified: Enterprise Administrator Expert

• Expert knowledge of on-premises Active Directory infrastructure management and experience as a Domain Administrator
• Familiarity with Exchange Online, Teams, SharePoint, and OneDrive administration.
• Knowledge of Microsoft 365 security and compliance features.
• Knowledge of Azure Active Directory and the Microsoft Identity Platform.
• Experience in designing and implementing identity and conditional access
• Experience with on-premises Active Directory, Azure Active Directory, and hybrid deployments.
• Implementation of advanced functions of the Office 365 Security and Compliance Center, Microsoft Federation Integration with Office 365, Azure, and Identity Management.
• Excellent customer service skills, including verbal and written communication skills
• Excellent organizational and troubleshooting skills; ability to prioritize and manage multiple tasks and projects.
• Strong analytical and problem-solving skills
• Deep experience with public folder and PST migration complexities.
• Experience with PowerShell, LDAP, Active Directory, Azure, file transfer protocols, APIs, and troubleshooting data flows.
• Familiarity with application monitoring tools, reviewing log files, and being available on occasion for off-hours emergency support for critical applications.
• Familiarity with Cloud Access Security Broker (CASB) technology.
• PowerShell scripting expertise within Office 365, Azure AD, Teams, and SharePoint. In-depth knowledge of authorization and authentication in Microsoft hybrid environments, including Azure AD, Single Sign On (SSO), and Multi Factor Authentication (MFA)

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

• 
  
• Responsible for providing assistance in the acquisition, negotiation and renewal functions related to IT vendor contracts. Register vendors for IT contracts and manages databases for IT vendor contracts.
  
• 35% Assists in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Reviews, analyzes and creates hierarchy for IT vendor agreements. Maintains and updates various IT vendor databases in support of area workflow and department projects.
  
• 35% Perform quality reviews of databases to ensure agreements are entered correctly. Works with staff to correct and advise of proper protocols.
  
• 10% Trains and assists new employees with processes and procedures of the databases. Creates work instructions, procedures and standards for databases.
  
• 10% Request vendor registrations from new and established vendors and assists IT Payables with finalizing the required documentation.
  
• 10% Creates, reviews, maintains, and completes various reports for management.
  

• 
  
• This position manages key vendor and contract activities, including requesting vendor registrations and assisting IT Payables with required documentation.
  
• Responsibilities include supporting renewal functions for critical IT vendor contracts, reviewing and analyzing reports for senior leadership, and collaborating closely with the Chief Negotiator, IS Negotiation team, and key vendors.
  
• The position also involves maintaining and updating IT vendor databases to ensure accurate workflow and support department projects.
  

• 
  
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  

• 
  
• This department operates in a fast-paced environment, supporting a wide range of customers across BCBSSC and most of various lines of business. Our work often involves tight deadlines, with busy end of quarters, a very busy end of year for renewals, and at times it may require overtime to meet critical deliverables.
  
• We're a close-knit team that values collaboration and support. While we work in a high-functioning environment and pride ourselves on being hardworking, we also make space for fun and positivity.
  
• We partner closely with other teams across the AIMS organization. Our culture is a safe, inclusive space where everyone feels accepted and respected, and we welcome diverse perspectives.
  

• 
  
• 4 years project coordination or other related work experience.
  

• 
  
• Bachelor's Degree
  
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
  

• 
  
• Excellent organizational skills and quality research skills.
  
• Excellent verbal and written communication skills.
  
• Demonstrated skills to work with and assist others.
  
• Ability to acquire in-depth knowledge of department functions, procedures and workflow.
  
• Analytical or critical thinking skills.
  
• Good judgment skills.
  
• Ability to handle confidential or sensitive information with discretion.
  
• Ability to work in a team environment and prioritize work effectively.
  
• Ability to assist in the preparation, documentation, and presentation of recommendations to management.
  

• 
  
• Microsoft Office.
  
• Vendor Management experience
  
• Experience communicating with executive level management
  
• Service Now Experience
  

• 
  
• Smart Cloud Control Desktop
  

Enterprise Mobility is seeking responsible, dedicated people to join our team as an Automotive Detailer. This position pays $16 per hour and will report to 2101 COULEE RD HUDSON, WI 54016.

We have multiple full time and part time schedules available!

We offer:

• Paid time off
• Employee discounts
• Retirement savings plan including 401k with matching profit sharing
• Training and development

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

We are committed to maintaining the highest standards of cleanliness in the industry, and as an Auto Detailer and Car Washer you will be at the forefront of our Complete Clean Pledge, going above and beyond our already rigorous cleaning protocols, to protect the health and safety of all.

From trucks to vans to cars of all sizes you will be responsible for washing, cleaning, sanitizing, inspecting, and preparing your branch's vehicles in accordance with our Complete Clean Pledge, ensuring that all vehicles rented by our customers are safe and clean.

We are hiring now for immediate openings. Responsibilities include:

• Clean and sanitize vehicle interior per Complete Clean Pledge standards
• Vacuum and prepare vehicle interior per Complete Clean Pledge standards
• Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.
• Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle settings to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate.
• Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage
• Fuel and stage vehicle
• Inspect vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull vehicle out of the prep processing as necessary
• Maintains a clean and orderly work area and report any unsafe or hazardous conditions
• Responsible for wearing proper personal protection equipment (PPE) and ensuring cleaning, detailing, washing and sanitization supplies are available
• Assists customers when needed. May transport customers to and from the branches
• Helps maintain overall site appearance including general cleaning of interior and exteriors of branch locations
• Site appearance responsibilities to include: desktops, countertops, phones, floors, trash, bathrooms, vacuuming, sweeping the lot and any other miscellaneous tasks related to the daily cleanliness of the branch location

Additional Responsibilities

• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old.
• Must have valid driver's license.
• Given the nature of our job requirements, a drug or alcohol related conviction on your driving record in the last 3 years will disqualify you from employment.
• Given the nature of our job requirements, more than 2 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last 3 years will disqualify you from employment.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Are you passionate about solving complex technical issues and providing top-notch support to end-users? Do you thrive in a fast-paced environment where your problem-solving skills can make a real impact?

As an IT Technician, you will have the opportunity to provide technical support, maintain computer systems, and troubleshoot hardware and software to ensure the seamless operation of SVM’s IT infrastructure. The IT Technician will play a crucial role resolving technical issues across the organization and safeguarding the security of our systems, data, and networks.

This is a 12-month temporary position with the potential to transition to a full-time role.

What you will do

• Provide Tier 1 helpdesk support for day-to-day IT needs across SVM’s operations.
• Address ticket requests, handling tasks that vary in complexity in a timely manner and escalating if needed.
• Deploy, install, configure, and maintain computer hardware, software, systems, network, printers and scanners.
• Assist in maintaining network infrastructure, including routers, switches, firewalls, and VPNs, and ensure security protocols are followed.
• Assist the IT Team with new hire desk set-up including hardware deployments and configurations.
• Assist with station set-up at jobsites as business requires to ensure project teams have the necessary resources to perform their duties effectively.
• Maintain software licensure, including registering and removing employees as needed.
• Maintain asset databases, ensuring complete and accurate records of asset tags, serial numbers, and availability
• Perform troubleshooting both in-person and virtually to diagnose and resolve technical issues.
• Create and update training guides for various systems, ensuring employees have access to current information and procedures.
• Assist with special projects that vary in complexity.
• Assist the IT Department with other tasks as business requires.

Education, Skills & Experience

• Bachelor’s Degree in Information Technology or similar field highly preferred.
• 0-2 years of experience in IT desktop support or similar role required.
• Demonstrated proficiency in various office equipment and programs including MS Office Suite (Word, Excel, etc.) required.
• Ability to communicate effectively both verbally and written required.
• Self-starter with the ability to work independently, manage multiple tasks, and meet deadlines in a fast paced environment required.
• Proven problem-solving skills with the ability to effectively troubleshoot issues effectively in both office and field settings required.
• Ability to work effectively within a team environment required.
• Willingness to undergo a comprehensive background check required.

Compensation & Company Benefits Include

This is a full-time exempt position. The compensation for this role is $70,304 - $80,000 annually and is based on experience and skillset. The schedule for this position is Monday – Friday from 7:00am-4:00pm and includes a one hour unpaid lunch break and two separate rest breaks.

Well-Being: EAP / Paid Time Off / Paid Holidays / Sick Leave / Interactive Breakroom / Positive Pulse Program

Community Investment: Volunteer Opportunities / Team Building Activities / Employee Activities

Physical Requirements

As an IT Technician in the Mechanical Contracting Industry, there are certain physical requirements you should be aware of. These requirements ensure that you are capable of performing the necessary tasks safely and effectively. Reasonable accommodations may be provided to qualified applicants who may not be able to fulfil certain aspects of the role. The key physical requirements for this role are outlined below:

• This role may involve working at a desk, computer, or standing for prolonged periods of time.
• This role may involve extensive physical activity, including walking, standing, and carrying company hardware within our headquarters or in trailers at job sites.
• This role may involve lifting and transporting equipment such as computers, cables, servers, and other small hardware parts, typically up to 50 lbs.
• This role may involve utilizing hand tools and other equipment when connecting cables, assembling workstations, or troubleshooting devices.
• This role may involve traveling to job sites to set up workstations in trailers, where using appropriate personal protective equipment (PPE) will be required.

Who We Are:

At SVM, we are more than just a leading mechanical contractor specializing in design-build commercial HVAC, plumbing, piping, service/maintenance, and 24-hour emergency services. We’re a team dedicated to supporting the Bay Area, Sacramento, and Nevada regions with trusted expertise and an unwavering commitment to delivering exceptional experiences at every level.

Our success is built on a collaborative culture that values teamwork, innovation, and doing the right thing. We take pride in fostering an inclusive and welcoming environment where every team member feels supported, valued, and empowered to grow. At SVM, we believe our people are our greatest asset, and we prioritize their development, well-being, and success.

Our state-of-the-art fabrication facility reflects our dedication to quality and efficiency. By leveraging cutting-edge 3D design and manufacturing technology, we detail and fabricate ductwork, piping, and pre-skidded equipment to execute projects with precision and excellence.

At SVM, we don’t just focus on work—we focus on balance. We encourage a life-work approach that allows our team to thrive both personally and professionally. We are committed to helping our team members grow, stay curious, and work collaboratively to tackle any challenge. With the support of peers, managers, and executive leadership, our team is equipped to succeed and build meaningful careers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Forensic Analyst.

As a Forensic Analyst, you are responsible for managing and conducting investigations related to data collections, forensic data, file, email analysis and data recovery within a wide variety of dynamic environments. You will work with internal and external clients in a consulting and advisory capacity to establish their requirements for the collection, processing and reporting of data. Providing consultancy on data collection and investigations will be a key aspect of the role and as such you will carry out full forensic analysis from collection through to analysis and reporting using tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX. The role will also include providing technical advice to Sales and Business Development Staff. This will involve joint consultancy in the scoping phase of projects.

Remote, work from home opportunity, weekly travel to Dallas (candidates must be based around this area).

Responsibilities

• Bachelor's degree (B.A./B.S.) from a four-year college or university or a technical school certificate in science related areas and 3+ yrs. relevant experience or equivalent combination of education and experience.
• Consult with key stakeholders to gather requirements, scope the project and provide consulting solutions for proper data collection, investigations and reporting. Work with the project team determine and execute established computer forensic protocol, processes and chain of custody as required per investigation/engagement. Compose reports, affidavits, and depositions and participate in court testimony as needed.
• Conduct or assist with forensic acquisition and preservation of electronic data from a wide range of information technology environments and platforms including social media and mobile devices. Participate in on-site and remote imaging and data captures. Coordinate and track all electronic collection activities, maintain chain of custody and project lifecycle documentation to ensure computer forensic protocols are met.
• Provide full Computer Forensic analysis of data using established tools and techniques. Perform analytical analysis focused on datasets such as computer operating system logs, pen trap, hard drives, mobile phones, log-ins and activities connections. Use network theory and data mining concepts to reveal relationships, patterns trends and statistics, link analysis, time line analysis and data visualization techniques. Meet expected timelines for customer output and reports, based upon findings per customer objectives. Follow accepted forensic protocol to capture media images and conduct analysis needed to provide output and reports to meet customer objectives within the expected timelines.
• Provide effective professional communication with customers through all forms of communication including direct contact, voice, e-mail, fax, etc, while demonstrating the ability to effectively communicate in a fluent, comprehensive and professional manner
• Provide a high level of customer service and technical support as needed or required. Assist case managers with customer conference calls and questions, and help answer customer questions about reports and accessing output data that has been provided to them
• Learn the proper methods and techniques used for conducting forensic investigations. Show the ability to learn and understand the advanced skills necessary to conduct larger scale computer forensic investigations
• This role may require the individual to be part of an on-call program which may require 24/7 availability from time to time as needed
• Long hours and shift work are a requirement to meet the deadlines of CF projects
• Additional responsibilities may include documentation and training of learned knowledge to engineers and/or sales teams, or temporary departmental work as needed

Qualifications

• Hands-on experience with laptops, desktops, etc.
• Understanding of Network Architectures
• KLDiscovery Ontrack proprietary Data Recovery Tool knowledge and/or experience. For new (external) candidates, this knowledge and experience will be gained through training after hire. Candidate must achieve at least a basic proficiency level with certain tools.
• Good communication and organizational skills
• Experience with analysis and reporting tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX
• Extensive hands-on experience with laptops, desktops, etc.
• Hands-on experience with forensic investigations of systems
• LAN support, troubleshooting, auditing, security risks
• Administration of Windows based systems and networks
• Administration of non-Windows based systems and networks (Linux/Netware)
• Experience with e-mail based systems
• Civil or Criminal investigations background
• Excellent communication and organizational skills
• Good or excellent Report/Affidavit drafting skills
• Some or substantial testifying experience
• Occasional travel is required, up to 25%

What We Offer

• A friendly and welcoming team-oriented environment
• Opportunities for career advancement and growth
• Business casual dress
• Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability
• Paid Time Off & 401k retirement savings plan with company match

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 40+ locations across 19 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

****Candidate MUST HAVE an Active Top Secret with eligibility for SCI to apply for this role

Title: Senior Linux Systems Engineer

Terms of Employment

• Full-Time, Permanent
• This position is onsite four days per week in Ft. Washington, MD. Once every two-to-three weeks, there is one day of work onsite in Warrenton, VA. The ability to work remotely once per week is acceptable.

Overview & Responsibilities

• As a Senior Linux Systems Engineer, you will serve as the technical authority for a Red Hat Enterprise Linux (RHEL) environment supporting the Cameo (Dassault Systmes/No Magic) suite. This role requires more than standard administration; we are looking for a specialist with CLI-level mastery capable of deep-tier kernel tuning and performance optimization. You will ensure the integrity of server resources, manage a complex Virtual Desktop Infrastructure (VDI), and provide high-level technical support to a large community of system engineers and partners.

You will be responsible for

• Advanced Systems Engineering & Kernel Optimization
• Perform kernel-level tuning (sysctl), I/O scheduling, and memory management to optimize RHEL for high-demand MBSE workloads.
• Execute all administrative tasks, file management, and system troubleshooting via the command-line interface (CLI) in a headless or cloud environment.
• Proactively monitor system health and performance to ensure 99.9% availability of mission-critical server resources and hardware.
• Cameo & VDI Administration
• Act as the primary administrator for Cameo Systems Modeler and Teamwork Cloud, managing user groups, permissions, and server-side configurations.
• Configure and troubleshoot user profiles in a virtual desktop environment using XRDP.
• Create, maintain, and deploy virtual desktop images, ensuring optimized disk storage and session management for multiple concurrent users.
• Security, Automation & Compliance
• Work closely with ISSO/ISSE teams to ensure systems meet ATO/accreditation standards through aggressive scanning, patching, and STIG compliance.
• Utilize Ansible, Puppet, or scripting (Bash/Python) to automate routine maintenance and configuration management.
• Author and maintain technical standards, Standard Operating Procedures (SOPs), and "RunBooks" to ensure continuity of operations.
• Agile Integration & Collaboration
• Maintain a detailed work backlog in JIRA, participating in Agile ceremonies and communicating technical status to PMs and Government leads.
• Explain complex technical considerations to external partners and provide high-tier technical support to the user community.

Required Skills & Experience

• Active Top Secret clearance with SCI eligibility.
• IAT Level II compliant (e.g., Security+, CySA+, GSEC, SSCP, CCNA Security, CND, GICSP).
• Expert-level knowledge of Red Hat Enterprise Linux (RHEL).
• Expert-level proficiency in the Linux Command Line Interface (CLI). Must be able to manage the full OS lifecycle without a Graphical User Interface (GUI).
• Demonstrated experience in Linux kernel tuning and performance optimization for enterprise-scale applications.
• Proven experience with XRDP, VDI session management, and image deployment.
• Proficiency in Cameo / No Magic software.
• Experience using JIRA.
• Proficiency in Bash or Python scripting and Ansible configuration management.
• Solid understanding of TCP/IP, SSH, and secure networking protocols.

Preferred Skills & Experience

Active Top Secret/SCI clearance.

Red Hat Certified System Administrator (RHCSA) or Engineer (RHCE).

Experience with cloud-based Linux deployments.

Background in Model-Based Systems Engineering (MBSE) workflows.