Remote Desktop Protocol Example Jobs Full Time Jobs in Usa

Job Purpose:

Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure.  Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.   

Duties & Responsibilities:

•    Serve as the first point of contact for customers needing technical assistance.   
•    Must work East Coast Market hours 
•    Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues  
•    Troubleshoot hardware, Windows 10, Windows 11 and application issues 
•    Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones  
•    Install and manage Spyware/Malware tools  
•    Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay  
•    Provide first level network support and troubleshooting for both wireless and wired configurations   
•    A basic understanding of Active Directory at the Organization Unit level   
•    Troubleshoot Cisco Phone systems / Video conference  
 

Requirements & Qualifications:

•    Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support. 
•    Experience with incident management/ticketing system like ServiceNow 
•    Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365 
•    Experience with System Center Configuration Manager/Endpoint Manager 
•    Experience with patch management and application deployment 
•    Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices  
•    Ability to thrive in a fast-paced environment and work effectively under pressure 
•    Experience providing ongoing support to C-suite executives 
•    Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred 
•    High school degree required; college degree strongly preferred 
•    Must be willing to get MS900 certification 

Important Notes:

• Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
• No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation: 

• BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
• The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. 

Disclaimer:   

City of Kirkland

$87,107.49 - $102,479.52 Annually

Kirkland, WA

Full-Time

202100742

City Manager's Office

02/24/2026

3/15/2026 at 12:00 AM Pacific Time (US & Canada); Tijuana

Non-Exempt

AFSCME

• Supports the implementation of the City's communications program, including development of print publications, web content, social media, cable TV programming, and news media.
• Maintains, recommends improvements, and implements changes to the City Constituent Customer Service Portal. Coordinates functions with software vendor and trains City staff on the effective use of the software.
• Responds to customer inquiries regarding City and City programs: screens and prioritizes inquiries, ensuring that questions are responded to by distributing requests to the appropriate City staff or by providing service directly.
• Assists in Council communications including preparation of staff memos, Council presentations and public speaking points.

• Assists in researching, writing, publishing, and distributing media releases, City newsletter articles, fact sheets, and public education materials related to City programs and events.
• Drafts and designs brochures, flyers, invitations, and other documents to promote the City and inform the public.
• Conducts story research, script writing, and on-camera stand-up appearances for City produced videos and City cable news programming.
• Writes, edits, proofreads, and uploads content for the City's website including integration of text, images and video.
• Posts and monitors City social media sites and monitors external sites related to City interests.
• Provides planning and logistical support for events such as ribbon cuttings, dedications, and public appearances of City officials and community outreach events.
• Conducts special research projects as needed.

• Serves as backup Public Information Officer during emergencies and disasters working within the City's Emergency Operations Plan.

Knowledge of

• Microsoft Office software and illustration and layout programs such as InDesign.
• Media outlets and distribution protocols and AP style writing.
• General knowledge of municipal services and functions.

• Excellent written communication and ability to quickly produce newsletters, flyers, brochures, and other documents that are attractive and informative for the target audience.
• The use of web-based communication and social media for communicating with the public.
• Desktop publishing programs and techniques.
• Video production, script writing and producing content.
• Organization and listening skills.

• Conduct research using web-based resources and City documents and summarize results.
• Develop and maintain strong working relationships with internal customers.
• Work independently on assigned tasks.
• Manage multiple projects.
• Work with a diverse community and sensitivity to issues of equity and social justice.
• Outreach to communities traditionally underrepresented in civic life.

Minimum Requirements

• Education: Associate degree in communications, media, graphic design, marketing, videography, or related field; Bachelor's degree preferred.
• Experience: Three years' experience working in a similar or related position or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Demonstrated knowledge and skill in written communications, video production, media relations, development of social media content, and desktop publishing. Knowledge of local government functions preferred.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

Machines, Tools and Equipment Used: Work involves computer use and audio/visual equipment (such as digital photo and video cameras).

Physical Demands: Work involves computer use, and occasional lifting of objects up to 50 pounds such as audio-visual equipment and tables.

Working Conditions: Work is primarily performed in an office setting and at other public settings for community meetings. May be required to attend evening and weekend meetings.

Selection Process
Position requires a cover letter (letter of interest) and resume for consideration of application submitted on-line. In your letter, please describe how you meet the minimum qualifications and your interest in this role. Applicants who are invited to interview will be notified by phone or email. Job is open until filled and first review will be made by 15th day of original posting.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at 711.

Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $16 / hour and is located at 7520 Century Ave, Middleton, WI 53562.

Schedule available is:

• Sunday: OFF
• Monday: 7:30am-5:30pm
• Tuesday: 7:30am-5:30pm
• Wednesday: 7:30am-5:30pm
• Thursday: 7:30am-5:30pm
• Friday: 7:30am-5:30pm
• Saturday: 8:00am-12:00pm (half day during the week if working Saturday)

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We are dedicated to upholding the highest cleanliness standards in the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of everyone.

You will be responsible for washing, cleaning, sanitizing, inspecting, and preparing a variety of vehicles, including cars, trucks, and vans, ensuring they meet our high cleanliness and safety standards for customer rentals.

We are hiring now for immediate openings. Responsibilities include:

• Clean, sanitize, vacuum, and prepare vehicle interior according to industry-standard protocols
• Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.
• Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate.
• Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage
• Fuel and stage vehicle
• Inspect vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull vehicle out of the prep processing as necessary
• Maintains a clean and orderly work area and report any unsafe or hazardous conditions
• Operate tools such as carpet shampoo machines or air purifiers to eliminate stains, pet hair, and odors
• Assists customers when needed. May transport customers to and from the branches
• Helps maintain overall site appearance including general cleaning of interior and exteriors of branch locations
• Site appearance responsibilities to include: desktops, countertops, phones, floors, trash, bathrooms, vacuuming, sweeping the lot and any other miscellaneous tasks related to the daily cleanliness of the branch location

Additional Responsibilities

• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have at least twelve (12) consecutive months of prior work/organizational experience

Enterprise Mobility is seeking responsible, dedicated people to join our team as an Automotive Detailer. This position pays $16 per hour and will report to 2101 COULEE RD HUDSON, WI 54016.

We have multiple full time and part time schedules available!

We offer:

• Paid time off
• Employee discounts
• Retirement savings plan including 401k with matching profit sharing
• Training and development

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

We are committed to maintaining the highest standards of cleanliness in the industry, and as an Auto Detailer and Car Washer you will be at the forefront of our Complete Clean Pledge, going above and beyond our already rigorous cleaning protocols, to protect the health and safety of all.

From trucks to vans to cars of all sizes you will be responsible for washing, cleaning, sanitizing, inspecting, and preparing your branch's vehicles in accordance with our Complete Clean Pledge, ensuring that all vehicles rented by our customers are safe and clean.

We are hiring now for immediate openings. Responsibilities include:

• Clean and sanitize vehicle interior per Complete Clean Pledge standards
• Vacuum and prepare vehicle interior per Complete Clean Pledge standards
• Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.
• Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle settings to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate.
• Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage
• Fuel and stage vehicle
• Inspect vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull vehicle out of the prep processing as necessary
• Maintains a clean and orderly work area and report any unsafe or hazardous conditions
• Responsible for wearing proper personal protection equipment (PPE) and ensuring cleaning, detailing, washing and sanitization supplies are available
• Assists customers when needed. May transport customers to and from the branches
• Helps maintain overall site appearance including general cleaning of interior and exteriors of branch locations
• Site appearance responsibilities to include: desktops, countertops, phones, floors, trash, bathrooms, vacuuming, sweeping the lot and any other miscellaneous tasks related to the daily cleanliness of the branch location

Additional Responsibilities

• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old.
• Must have valid driver's license.
• Given the nature of our job requirements, a drug or alcohol related conviction on your driving record in the last 3 years will disqualify you from employment.
• Given the nature of our job requirements, more than 2 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last 3 years will disqualify you from employment.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.

This position is not remote.

This job announcement will remain open until a sufficient number of applications are received.

Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation county matches up to $2,000 a year.

Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.

Special Certifications and Licenses
None.

Preferences

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

Competencies

• Tech Savvy

• Manages Complexity

• Cultivates Innovation

• Action Oriented

• Plans and Aligns

• Courage

• Self-Development

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

A fast-growing robotics company is building autonomous systems designed to automate repetitive tasks within the global infrastructure and construction sector. The company’s mission is to help address workforce shortages while accelerating the development of critical infrastructure projects.

Their robotics platforms combine advanced autonomous navigation, cloud software, and intelligent field tools to improve precision and efficiency across construction environments. With a growing fleet of robots already deployed across multiple project sites globally, the company is developing the next generation of automation tools used in areas such as infrastructure development, surveying, energy projects, and large-scale construction.

The company is seeking a Full-stack Developer to design and maintain the software systems that power its robotics ecosystem — including operator dashboards, cloud infrastructure, and applications that interface with robots operating in the field.

This role will contribute to building reliable tools for mission planning, fleet monitoring, and communication between cloud systems and robotic platforms. The position involves close collaboration with robotics engineers, field operations teams, and product stakeholders to ensure the software delivers measurable impact in real-world environments.

Key Responsibilities

• Design and develop full-stack applications for device management, mission control, and fleet coordination.
• Build and maintain mobile applications used by field operators.
• Develop desktop applications used to interface with robotic systems.
• Create web dashboards and APIs for mission planning, telemetry visualization, and operational data analysis.
• Integrate cloud infrastructure for data storage, monitoring, and deployment.
• Ensure reliable communication between cloud services and deployed robotic systems.
• Collaborate with robotics, product, and field teams to deliver integrated software functionality.
• Write technical documentation for APIs, system architecture, and software modules.
• Optimize systems for scalability, reliability, and performance in field environments.
• Requirements
• Education
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

Experience

• 4+ years of professional full-stack development experience.
• Strong experience with JavaScript / TypeScript using modern frameworks such as React, Next.js, and Node.js.
• Strong UI/UX development experience using modern CSS frameworks.
• Experience building mobile applications using React Native.
• Experience developing cross-platform desktop applications.
• Production experience with cloud platforms such as AWS including APIs, storage, and deployment pipelines.
• Strong understanding of software architecture, testing methodologies, and performance optimization.
• Proficiency with development tools including Git, issue tracking systems, and CI/CD pipelines.

Soft Skills

• Strong analytical and problem-solving ability.
• Ability to collaborate effectively in a fast-paced engineering environment.
• Strong ownership mindset and communication skills.
• Preferred Qualifications
• Experience working with robotics systems or robotics middleware.
• Familiarity with real-time communication protocols such as WebSockets or MQTT.
• Experience working with IoT devices, connected hardware, or industrial systems.
• Experience working with performance-sensitive or multi-threaded applications.
• Experience with containerization technologies such as Docker or Kubernetes.

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

The Network Administrator (On-Site) will join the talented team at the Greensburg Salem School District. You will be responsible for planning, implementing and maintaining the school's technology infrastructure with emphasis on supporting data center systems and enterprise network connectivity.

RESPONSIBILITIES:

• Provides network infrastructure support for a school district environment comprised of multiple locations.
• Establishes and maintains all server equipment and associated operating systems, including all physical and virtual iterations of such equipment.
• Ensures server availability is maintained at proper service levels through proactive monitoring, measurement, planning, and change management.
• Establishes redundancy methods and failover procedures for the virtualized environment.
• Establishes and conducts backup procedures for all server instances and core data repositories/databases.
• Administers all active directory and domain level contexts for computers, groups, and users.
• Configures and supports the hardware and operating platforms that underlay the following services: Student Information System (SIS), Gradebook, Parent Portal, Learning Management System, Library Operations, Financial Operations, Email & Collaboration, Instructional Application Databases, Online Assessment Services, etc.
• Collaborates with the Questeq Network Operations Center to maintain hardware and software for the districts core and edge networking components (switches, routers, firewalls, fiber wan links, broadband Internet, wireless access points, wireless controllers, cable plant, storage area network appliances, networked security appliances, etc.)
• Installs, configures, monitors, and maintains network protocols, and addressing.
• Maintains Internet connectivity and provisions access to publicly accessible services.
• Maintains local connectivity and sustains functional access to hosted client-server applications and other privately accessible services.
• Responsible for troubleshooting all 3rd Tier escalation of infrastructure support issues and coordinating with the Questeq Network Operations Center or 4th Tier vendors for any compulsory assistance.
• Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response.

KNOWLEDGE AND SKILL REQUIREMENTS:

• A minimum of three years of successful experience with the design, specification, installation and support of local and wide area computer networks.
• Excellent prioritization and project management skills
• Microsoft Active Directory & Group Policy experience
• Microsoft SCCM experience preferred
• Microsoft Cloud Technologies including Azure and EMS are desirable
• Experience with IP routing and bandwidth management
• Wireless network experience
• Microsoft Windows 7 and above experience
• Endpoint deployment experience
• Sharepoint Experience highly desirable
• Good written and verbal communication skills
• Excellent customer service skills
• Proven technical expertise in desktop, network, server and peripheral device maintenance, installation and management
• Proven technical experience in Hardware and Software rollouts
• Willingness to learn and take direction

EDUCATION/TECHNICAL CERTIFICATIONS:

• Bachelors or Associates degree in technology related field (Highly desirable) or equivalent experience
• Industry certifications (CNE/MCSE/Network+/ITIL 3.0) highly desirable
• Must be able to pass Child Abuse History, Criminal, and Fingerprinting Clearances
• This is a full-time position offering medical, dental, vision and a 401K with company match

Job Title: Ignition SCADA Developer / Support Engineer

Department: OT / Industrial Automation

Detroit, MI

Full Time

Onsite

Role Overview

Ignition SCADA Developer / Support Engineer in Industrial Automation team. support of real-time industrial dashboards, and operator interfaces using Ignition by Inductive Automation.

HMI/SCADA development, database integration, Documentation, and familiarity with PLC systems and OT networking. This role requires both hands-on technical development and post-deployment support.

Job Descriptions

1. Dashboard & HMI Development

• Design and build high-performance, scalable real-time dashboards using Ignition's Perspective modules.
• Create responsive web-based HMIs for Desktop.
• Utilize templates, tag bindings, scripting, and UDTs for modular and reusable design.
• Develop alarm dashboards, KPI visualizations, production monitoring screens, and operator control interfaces.

2. SCADA Configuration & Deployment

• Set up and configure Ignition Gateways (single and redundant systems), projects, and modules.
• Manage deployment pipelines for Ignition projects in development, staging, and production environments.
• Collaborate with IT/OT to configure OPC-UA, MQTT, and tag providers across distributed systems.
• Implement project versioning, backups, and rollback strategies using Git or Ignition’s project tools.

3. Database & Data Modeling

• Design, query, and optimize SQL databases (PostgreSQL, MSSQL, MySQL) for process data and reports.
• Build dynamic datasets from historical tag data, transactional systems, and ERP/MES interfaces.

4. Scripting & Logic

• Write Python (Jython) scripts for dynamic behavior and data processing.
• Develop Gateway Event and Tag Change Scripts.
• Use Ignition Expression Language and Python for custom logic, bindings, and calculations.

5. Document & Report Generation

• Design and generate project Documentation for HMI and SCADA
• Schedule and deliver reports via email, file export, or shared drives.
• Create compliance reports (batch, downtime, traceability, OEE) integrated with MES or third-party systems.

6. System Support & Maintenance

• Monitor SCADA performance, logs, tag usage, and database performance.
• Troubleshoot and resolve runtime errors, deployment issues, and integration bugs.
• Support Ignition platform.
• Create user guides, SOPs, and technical documentation for all developed solutions

Technical Skills

• Strong expertise in:
• OPC-UA, MQTT, and Modbus protocols
• PLC Integration (Rockwell, Siemens, or equivalent)
• Ignition Gateway configuration and deployment
• Solid understanding of:
• OT network topologies and SCADA architecture
• HMI/SCADA security best practices
• Data historian and time-series data management

Tools & Platforms

• Ignition by Inductive Automation (Core modules, Perspective, Reporting)
• Database Systems: PostgreSQL, SQL Server, MySQL
• Version Control: Git, Bitbucket, GitHub

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Forensic Analyst.

As a Forensic Analyst, you are responsible for managing and conducting investigations related to data collections, forensic data, file, email analysis and data recovery within a wide variety of dynamic environments. You will work with internal and external clients in a consulting and advisory capacity to establish their requirements for the collection, processing and reporting of data. Providing consultancy on data collection and investigations will be a key aspect of the role and as such you will carry out full forensic analysis from collection through to analysis and reporting using tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX. The role will also include providing technical advice to Sales and Business Development Staff. This will involve joint consultancy in the scoping phase of projects.

Remote, work from home opportunity, weekly travel to Dallas (candidates must be based around this area).

Responsibilities

• Bachelor's degree (B.A./B.S.) from a four-year college or university or a technical school certificate in science related areas and 3+ yrs. relevant experience or equivalent combination of education and experience.
• Consult with key stakeholders to gather requirements, scope the project and provide consulting solutions for proper data collection, investigations and reporting. Work with the project team determine and execute established computer forensic protocol, processes and chain of custody as required per investigation/engagement. Compose reports, affidavits, and depositions and participate in court testimony as needed.
• Conduct or assist with forensic acquisition and preservation of electronic data from a wide range of information technology environments and platforms including social media and mobile devices. Participate in on-site and remote imaging and data captures. Coordinate and track all electronic collection activities, maintain chain of custody and project lifecycle documentation to ensure computer forensic protocols are met.
• Provide full Computer Forensic analysis of data using established tools and techniques. Perform analytical analysis focused on datasets such as computer operating system logs, pen trap, hard drives, mobile phones, log-ins and activities connections. Use network theory and data mining concepts to reveal relationships, patterns trends and statistics, link analysis, time line analysis and data visualization techniques. Meet expected timelines for customer output and reports, based upon findings per customer objectives. Follow accepted forensic protocol to capture media images and conduct analysis needed to provide output and reports to meet customer objectives within the expected timelines.
• Provide effective professional communication with customers through all forms of communication including direct contact, voice, e-mail, fax, etc, while demonstrating the ability to effectively communicate in a fluent, comprehensive and professional manner
• Provide a high level of customer service and technical support as needed or required. Assist case managers with customer conference calls and questions, and help answer customer questions about reports and accessing output data that has been provided to them
• Learn the proper methods and techniques used for conducting forensic investigations. Show the ability to learn and understand the advanced skills necessary to conduct larger scale computer forensic investigations
• This role may require the individual to be part of an on-call program which may require 24/7 availability from time to time as needed
• Long hours and shift work are a requirement to meet the deadlines of CF projects
• Additional responsibilities may include documentation and training of learned knowledge to engineers and/or sales teams, or temporary departmental work as needed

Qualifications

• Hands-on experience with laptops, desktops, etc.
• Understanding of Network Architectures
• KLDiscovery Ontrack proprietary Data Recovery Tool knowledge and/or experience. For new (external) candidates, this knowledge and experience will be gained through training after hire. Candidate must achieve at least a basic proficiency level with certain tools.
• Good communication and organizational skills
• Experience with analysis and reporting tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX
• Extensive hands-on experience with laptops, desktops, etc.
• Hands-on experience with forensic investigations of systems
• LAN support, troubleshooting, auditing, security risks
• Administration of Windows based systems and networks
• Administration of non-Windows based systems and networks (Linux/Netware)
• Experience with e-mail based systems
• Civil or Criminal investigations background
• Excellent communication and organizational skills
• Good or excellent Report/Affidavit drafting skills
• Some or substantial testifying experience
• Occasional travel is required, up to 25%

What We Offer

• A friendly and welcoming team-oriented environment
• Opportunities for career advancement and growth
• Business casual dress
• Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability
• Paid Time Off & 401k retirement savings plan with company match

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 40+ locations across 19 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

Starfish Computer Corporation’s Managed Services Engineer (Level 3) is responsible for the on-going and continuous operation of our clients’ Information technology environments.Highly trained and certified, the Engineer, Level 3, is an expert in infrastructure technologies including networking (switching, routing, command lines, dynamic / static routes), security, servers and domains, virtualization, data storage and recovery.

The Engineer, Level 3, is assigned as the primary person to oversee and own all technical aspects of the assigned clients’ environments and projects. They work in concert with Starfish Computer Corporation’s internal Help Desk and technical resources (with dedicated Level 1 and Level 2 support), the client’s own on-site support technicians (if any), and other Starfish team members to deliver managed services offerings and project executions to our clients that are “best in class”.

Job Functions & Responsibilities:

• Install, configure, monitor, and maintain network equipment, including routers, switches, and firewalls, across multi-vendor environments (Cisco IOS and HPE Aruba).
• Design, implement, and manage IP addressing schemes, including subnetting and supernetting, to optimize network performance and security.
• Configure and manage VLANs to segment network traffic, enhance security, and improve network efficiency.
• Routing & Switching: Implement and troubleshoot both static and dynamic routing protocols (e.g., OSPF, BGP, EIGRP) to ensure efficient data flow and high availability.
• Troubleshooting & Resolution: Monitor network performance, identify issues, and troubleshoot complex network problems using various tools and techniques (e.g., packet captures, CLI tools).
• Manage, support, install and upgrade Microsoft servers in physical and virtual environments.
• Optimize the client’s service offering including Microsoft platforms, IP networking, telephony platforms, storage and data protection and recovery, mobile devices, servers, laptops, desktops, virtualization.
• Coordinate efforts on behalf of assigned clients between themselves, client support teams and Starfish internal resources.
• Act as the lead technical resource for assigned managed services clients.
• Ensure that the client environment is comprehensively documented and keep Starfish internal management systems up-to-date.
• Create preventative maintenance plans with detailed instructions that Level 1 and Level 2 engineers can reliably execute – either remotely or at client site.
• Work directly with Level 1 and Level 2 engineers to identify and resolve potential or on-going problems.
• Recommend capacity and performance plans for assigned client environments.
• Evaluate and schedule appropriate response to scheduled or unscheduled outage notifications.
• Coordinate and manage upgrades or changes in the client’s environment.
• Determine root cause analysis of service outages and complete or coordinate resolutions.
• Documents, tracks, and monitors all incoming service requests to completion
• Assists in the preparation of client and prospect proposals and project plans including timeframes, budget estimates (time) and project milestones
• Be the lead technical resource for the assigned clients’ projects while maintaining a balance between the roles of project manager and technical advisor
• Ensures personally that all support tickets classified as P2 or P1 have been resolved
• Completes and closes out service orders within service ticket application

General Requirements & Information:

• Working locations include a mix of the office (in-office work is required during on-boarding period), remote and client locations.
• Full-time position
• Competitive salary and benefits package
• Ability to travel locally to various client locations
• Participate in an on-call support rotation (current rotation is once every eight (8) weeks)

Technical Requirements, Skills & Experience:

• Two years of on-site client experience or MSP experience
• 5-7 years of experience in IT support, customer service, help desk, or call center operations working in a multi-customer environment
• In-depth knowledge of Cisco IOS and/or Aruba AOS/Aruba CX operating systems.
• Strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP).
• Expertise in IP subnetting, supernetting, and VLAN configurations.
• Proficiency in configuring static routes and dynamic routing protocols.
• Active Directory, 0365, VMware and/or Hyper-V skills and integration experience
• Experience supporting MS Windows Server, MS Exchange and MS SQL
• Experience with Watchguard (preferred) or related firewalls
• Demonstrable experience with vendor management
• Working knowledge of infrastructure monitoring tools
• Creates and maintains network and system documentation
• Strong technical troubleshooting and communications skills
• Excellent client relationship management skills
• Cisco CNA or Cisco CCIE preferred, but not required.
• CompTIA A+, Network+, and Security+ preferred, but not required.
• MCITP, MCSE certification a plus
• 4-year degree or equivalent work experience