Remote Desktop Application Example Jobs in Usa

Immediate need for a talented End User Computing Manager. This is a Fulltime opportunity with long-term potential and is located in Richmond, VA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-05407

Pay Range: $120000 - $145000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Manager responsible for entire end user computing environment

Key Requirements and Technology Experience:

• Skills-Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing.
• Minimum experience: Five (5) years experience in relevant IT field and three years of leadership experience
• Education: Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

About the Company

Mesavita Engineering is an agile and innovative small business providing technical expertise to the U.S. Intelligence community. When you look closer though, you’ll find something truly special. We’re a close knit team who takes pride in the work we do for our country and are building this company together to be part of something bigger and better than ourselves. This inclusive culture thrives at Mesavita, where you’ll find humble leaders, compassionate peers, and a relaxed atmosphere that encourages everyone to be their best while having a lot of fun along the way.

About the Role

Provide customer support for HPC software to enable High Performance Computers to continue to run in operations, and support the range of UNIX, LINUX, Windows Systems, desktop applications, servers, and networks required in support of the mission.

Skills and Qualifications

• Must have TS/SCI with FS poly
• Structured troubleshooting skills
• System installation
• Working with HPC GOTS scheduler and resource management software
• Configuration Management tools.
• Linux Shell scripting
• Object Oriented Programming Language (C, C++, Java)
• Python Programming
• GCC compiler
• Multi-threaded software
• Parallel processing
• CORBA, J2EE
• Perl or JavaScript
• Working knowledge of

Benefits and Compensation Package

In addition to a competitive salary, Mesavita offers a comprehensive benefits package, which includes:

12% 401(k) contribution (not a match), which you are vested in immediately

Free medical benefits through CareFirst for you and your family

Vision and Dental Insurance

STD, LTD, Life coverage 100% paid for by Mesavita

$5,000 Education, Training, and Technology budget

5 days Paid Parental Leave

Lucrative Referral Bonus Program

For a full list of benefits, please visit will be commensurate with experience.

NEW SwipeJobs Warehouse Location-

NOW HIRING WAREHOUSE ONSITE MANAGER!

Schedule: Monday-Friday

Shift Hours: 5:30 AM to 4:00 PM - potential change in schedule to stay later or come in early

Pay Range: $75,000/year + benefits (Plans offered: 401K, medical/dental/vision/disability/accidental/life insurance, PTO)

About Us:

At SwipeJobs, we’re reshaping the future of staffing through technology. With operations in 48 states across the U.S., our platform connects job seekers with employers through our intuitive mobile and desktop applications. We’re a high-growth, tech-enabled company backed by a strong vision and a dynamic leadership team.

We are seeking an experienced Floor Supervisor/Onsite Manager to drive growth in the Elwood, IL market.

What You’ll Do:

• Manage all employees actively working onsite
• Partner with managers to understand staffing needs
• Coordinate onboarding and new hire orientations
• Support employees and act as the onsite point of contact

What We’re Looking For:

• Fluent in English and Spanish
• Previous supervisor, onsite management experience or team lead (warehouse or light industrial preferred)
• Strong people skills – you enjoy building connections
• Organized and able to juggle multiple tasks in a fast-paced environment
• Comfortable using Microsoft Office; ATS experience is a plus
• Reliable, proactive, and able to work independently onsite

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor

Must have: Spanish is hugely required

Role: IT Retail Field Tech

Location: Miami, Florida(Onsite)

Duration: Direct Hire

Job Description:

· Provide first point of contact for support issues at all stores.

· Able to travel daily between stores.

· Elevate complex issues/problems to appropriate team members

· Troubleshoot and correct problems on site

· Perform scheduled hardware and/or software installations.

· Assist stores with:

o Desktop applications, maintenance, and troubleshooting.

o Network Equipment installation and troubleshooting (routers, switches, access points)

o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.

o Configure and/or troubleshoot Zebra handhelds, network and label printers.

· Work to gather information, or resolve issue independently or collaboratively

· Quickly learn and retain relevant system knowledge

· Support stores during Go live opening week.

· Respond to customer inquiries and problem solving in a professional and effective manner

· Provide feedback to manager regarding service failures or customer concerns

A reasonable, good faith estimate of the $45k/Annum to $55k/Annum with Benefits for this position.

Claims Operations Manager

SIF, Idaho Workers’ Compensation is a leader in Idaho workers’ compensation. Because we live and work locally, we recognize that our customers are the backbone of Idaho’s economy, and we are proud to offer services that protect their businesses and injured workers, supporting their financial strength. We empower our team to put people first, grow professionally, and have fun. At SIF, we’re passionate about Idaho and we’re passionate about what we do.

We are currently seeking a Claims Operations Manager to join our Claims Leadership team!

As a Claims Operations Manager, you will be responsible for overseeing the continuity of processes within the Claims department and the management of projects, consistent with strategic and operations goals and objectives. The Claims Operations Manager will also oversee training and employee development initiatives within the Claims department in partnership with the Claims Training Specialist.

We’ll be looking for YOU to:

• Champion SIF’s core values (Reliability, Innovation, Relationship Driven) by building and maintaining positive, collaborative relationships in all areas.
• Supervise the Claims Training Specialist to ensure training and development goals for the entire Claims department are met. Assist with training as needed. Monitor the department for partnership opportunities and cohesive, positive advancement.
• Serve as the subject matter expert for claim information in Bloomfire and SharePoint. Continuously update claims procedures as laws, policies, and procedures change to ensure staff has correct information to make ethical and lawful decisions on claims handling. Work with claims leadership to coordinate changes and disseminate to the department.
• Collaborate closely with Business Analysts and IT team to assist in testing changes and improvements made to SIF’s operating system. Create test documents for User Acceptance Testing (UAT), compile test data from UAT testers, maintain log of issues identified, provide feedback and updates during testing duration to Analysts and management. Manage post testing meetings with staff to present overview and lead lab sessions.
• Collaborate with claims leadership and act as liaison with other departments for any claims sponsored updates and changes to the SIF website. Draft new claims content and assist Business Analysts to create requirements for website enhancements. Test and approve changes and/or coordinate user group testing for major enhancements. Communicate process and website changes to the claims department.
• Serve as project business lead to ensure the achievement of strategic and operational initiatives in collaboration with members of the Claims management team and other SIF departments.
• Work closely with Claims Managers to understand their needs and goals to build out project initiation documents and support projects through the CAB process.
• Guide the build out of requirements with BA assistance, ensuring projects are proceeding according to business goals.
• Oversee rollout of system initiatives to Claims including training, communications, and documentation.
• Work with stakeholders to create feedback loops to identify user pain points and improvement possibilities.
• Partner in the hiring process of new claims examiners. Work with claims management and HR to establish hiring needs and timeframes. Review resumes and identify top candidates for interview. Prepare interview questions and organize the interview panel to best represent SIF and job duties. Make recommendations on hiring.
• Take on additional responsibilities as business needs evolve, including providing input on team members’ work quality to support compensation reviews and promotion decisions.

Your background should include:

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 5+ years’ experience with processing workers’ compensation claims. Extensive knowledge of Idaho workers’ compensation law and regulations and current court rulings pertaining to claims.
• Significant experience adjusting insurance claims involving complex legal and medical issues.
• Prior experience including supervising, training, developing, and coaching employees in a positive and professional manner.
• Strong proficiency using analytical tools to evaluate data as well as desktop applications, e.g., Microsoft Office products, to generate emails, forms/letters, reports, and presentations.
• Experience with technologies and best practices for instructional manuals and teaching/learning management platforms.
• Exceptional interpersonal communication skills to communicate and interact effectively with all levels within the organization.
• Strong project management skills with the ability to supervise multiple projects. General understanding of technical language and applications.
• Ability to multi-task, prioritize work and manage time efficiently.

What you can expect!

• A fun, collaborative culture
• Work-life balance
• Professional development opportunities that are more than just “talked about”, they actually happen!
• Competitive market-based compensation
• Generous paid time off
• Amazing insurance benefits package
• Retirement benefits that rock – membership in PERSI (pension plan) as well as retirement savings options via 401(k) and 457 plans.

SIF values diversity and we are an equal opportunity employer. Please note that applicants need to have legal authority to work permanently in the U.S.

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."

The IT QA Manager is responsible for overseeing all aspects of application and system quality assurance. This role ensures that software, systems, and infrastructure meet organizational standards, regulatory requirements, and customer expectations.

The QA Manager will collaborate closely with Solution Delivery Leaders, Business Stakeholders, Project Managers, and Development Leads to ensure successful solution implementations.

This role will lead both functional and non-functional testing efforts aligned with implementation requirements.

Principal Duties and Responsibilities

Duties and Responsibilities

• Develop and enforce QA policies, procedures, and standards.
• Lead the design and execution of test plans, including functional, integration, regression, and user acceptance testing (UAT).
• Manage defect tracking, root cause analysis, and resolution processes.
• Oversee QA team performance, training, and professional development.
• Collaborate with development, DevOps, and business teams to align QA efforts with project goals.
• Conduct audits and generate quality reports and metrics.
• Stay current with emerging QA tools, technologies, and best practices.

Minimum Requirements/Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 8+ years of experience as a QA Manager, with expertise in quality management, schedule oversight, complex problem-solving, and performance optimization.
• 5+ years of experience developing executive-level documentation and QA performance metrics.
• Proven track record of building and managing high-performing QA teams, preferably within the retail domain.
• Extensive experience in test environment management, test data management, and test strategy development.
• Proficient in managing QA teams across Agile, Waterfall, and Hybrid project methodologies.
• Hands-on experience with a wide range of QA tools, systems, and software.
• Demonstrated success in managing distributed teams across onsite, offshore, and nearshore locations.
• Strong understanding of both manual and automated testing, including regression, integration, performance, and user acceptance testing (UAT).
• Deep experience in risk-based testing (RBT), performance testing, and test automation.
• Advocate for reusable components—both process and technical.
• Expertise in testing APIs, Web UI, SaaS, and desktop applications.
• Familiarity with JavaScript-based Web UI automation frameworks.
• Experience with scripting languages such as Java, JavaScript, or Python.
• Solid understanding of DevOps practices and implementing QA automation within CI/CD pipelines.
• Proven ability to deliver initiatives on time and within budget.

Desired Qualifications

• Familiarity with Section 508 compliance standards and accessibility testing.
• Professional certifications such as PMP, ITIL, Six Sigma, CCMP, or CISA.
• Experience with test automation tools including Rest Assured, Selenium, TestNG, JUnit, and Cucumber.
• Expertise in developing and maintaining Java-based automation frameworks and custom QA tools.
• Proficiency in performance testing tools such as JMeter, LoadRunner, or NeoLoad.
• Possession of external technical certifications, preferably cloud-based (e.g., Azure, or Google Cloud).

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Minimum of 10+ years of Experience

Ability to travel to remote locations

You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.

Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.

Supervisory Skills Require

• Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,
• Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs
• Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully
• Deliver Managed Services for the client
• Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies
• Formalize internal process to ramp-up expertise of resources
• Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies
• Manage Service Improvement activities as and when required
• Handle Escalation through to successful resolve
• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Being prepared to work out of hours when required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Monitoring and mentoring team health and safety practices
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

Skills Required

• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.

• Must possess a diverse skill set that enables them to address a wide range of issues independently.

• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.

• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.

• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).

• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.

• Capable of ensuring device health is monitored, reported and remediated (DEX).

• Capable of maintaining OS currency using established processes leveraging Service Rings.

• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.

• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.

• 24x7 availability, to be provided for the duration of the Major Incident.

• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.

• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).

• Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.

• Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.

• Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile

• Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills

• digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.

• Event Support: Audio and Video Readiness, Event Planning, Communications

• VIP/Exec level support capability.

• Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.

• IT Software/Hardware Asset Management.

• Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.

Main Responsibilities include:

• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• Recommends and / or performs upgrades to end user devices
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

CSI Companies is seeking mutiple Field Service Technicians to work with one of our top healthcare clients!

Title: Field Service Technician

Location: Palo Alto, CA

Type: Contract-to-Hire

Duration: 6 - month contract to start

Pay: $35 - $45/hour W2

Shift: Monday - Friday, 8am - 5pm with occassional weekend work

Description:

Brief Overview

The Sr. Field Services Technician is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at SHC locations across the San Francisco Bay Area. The Sr. Field Services Technician will additionally provide L2/L3 support as required and work with the SHC Service Desk and desktop engineering teams to identify and remediate recurring issues

What you will do

• Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required.
• Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.
• Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.
• Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.
• Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
• Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
• Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations.
• Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
• Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
• Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.
• Provide technical support and setup during special events at SHC locations such as conferences.
• •Complete accurate and timely updates in Asset Management tracking system.
• •Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment.
• •Coordinate and manage asset audits and manage exceptions through a remedial action management process.
• •Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
• •Ensure equipment is per the defined SHC standards
• •Work closely and build relationships with SHC vendors. Participate in gathering bids for large purchases and assist management in negotiating better pricing.
• •Consult with Project Managers for procurement of IT hardware for projects and manage procurement

Education

• Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365

Experience Qualifications

• Five (5) years of related work experience; experience in a healthcare IT environment preferable.

Required Knowledge, Skills and Abilities

• Experience troubleshooting, repairing and supporting the following (or similar):
• Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN);
• HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 hardware systems required;
• Apple (iPad) and other common tablet computing devices;
• Printers, monitors, external hard-drives, network interface cards, etc.;
• Cisco routers (e.g., 36XX, 76XX, ASR 1XXX);
• Cisco switches (e.g., Catalyst, Nexus);
• Cisco wireless access points (e.g., Aironet);
• Associated networking devices (e.g., LAN Controllers, WAN Optimizers)
• MCSA Windows 7, MCSA Windows 8, and CompTIA A+ required
• One or more of the following certifications preferred : CCIE, CCNA, CCNP, CCDE, CCDP, CCSP, CCVP
• Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.

Licenses and Certifications

• DL - Driver’s License – Any US State .

Full Time Role - Local W2 Candidates Only - HYBRID

$30/hr-$35/hr plus full beni package and bonus

This role serves as a primary point of contact for end users requiring technical assistance and hardware support within the organization’s desktop computing environment. The Tier 2 Support Agent is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal system performance. Support is delivered in person, via phone, email, and remote access tools.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, image, configure, and deploy desktops and laptops for new and existing employees
• Diagnose and resolve hardware and software issues, escalating to Tier 3 when necessary
• Support Microsoft 365 applications, including Teams and SharePoint
• Troubleshoot multi-factor authentication (MFA) applications and remote connectivity issues

Required Skills and Knowledge

• Proficiency with Microsoft 365, including Teams and SharePoint
• Strong knowledge of desktop, laptop, and printer hardware
• Working knowledge of Active Directory and Azure Active Directory
• Ability to support Microsoft Office applications

Qualifications

• AS or BS in Computer Science or related field (or equivalent professional experiece)
• 2+ years of relevant IT experience, including at least 2 years in Tier 2 support role
• Strong customer service background