Nice Remote Jobs in Usa

Trueline's client, a small and established Wyoming-based Trust and Estates firm, is seeking a Probate and Trusts Paralegal to join their team in Gillette or Casper, Wyoming. This role is ideal for a highly experienced, self-directed paralegal who can manage complex trust drafting and probate matters with minimal supervision.

What You'll Do as the Probate and Trusts Paralegal:

• Draft estate planning documents using WealthCounsel
• Support probate matters from initiation through closing
• Prepare and manage trust administration documentation
• Proactively communicate with clients regarding probate and estate matters
• Track deadlines and ensure matters are completed accurately and efficiently
• Work closely with attorneys while operating independently

Must-Haves as the Probate and Trusts Paralegal:

• Proven probate experience, ideally in Wyoming
• Direct experience drafting with WealthCounsel
• Strong trust drafting experience with attention to detail
• Ability to manage files independently without constant follow-up
• Professional communication skills and client-facing confidence

Nice-to-Haves as the Probate and Trusts Paralegal:

• Experience in both probate and trust administration
• Background in small firm or autonomous work environments
• Familiarity with Wyoming court procedures

Our Client Offers:

• Compensation range of $50,000 to $75,000, negotiable based on experience
• Stable, in-office team environment
• High trust, high autonomy culture
• Opportunity to play a key role in a growing practice

About the Role

We're seeking an Operations Manager to own the day-to-day operational excellence of our luxury travel business. This is a hands-on role that combines process improvement, quality management, customer success, and systems administration. You'll be the operational backbone that enables our Travel Team to focus on delivering exceptional client experiences.

Why this role matters: Our team's success depends on seamless operations, documented processes, efficient systems, and proactive customer success management. You'll directly impact client satisfaction, team productivity, and company scalability.

Key Responsibilities

Process Management & Documentation (25%)

• Write, edit, and maintain SOPs for all trip-related processes (trip planning, vendor coordination, escalation handling, etc.)
• Create and update macros, checklists, and templates in , Google Workspace, and other tools
• Document lessons learned from escalations and complex scenarios for team learning
• Implement process improvements based on team feedback, client feedback, and operational gaps
• Audit process adherence and provide coaching when SOPs are not being followed
• Version control: Keep documentation current and accessible to all team members

Success Metrics:

• All processes documented and accessible
• 90%+ team adoption of new SOPs
• Monthly process improvement implementation
• Zero confusion on \"how we do things\"

Systems & Automation (20%)

• Administer systems: , Zendesk, Google Workspace, Guru (knowledge management)
• Create automations for repetitive work (booking confirmations, follow-ups, escalation routing, etc.)
• Build workflows that reduce manual data entry and human error
• Configure templates and macros for common tasks (welcome emails, proposal templates, QC checklists)
• Integration management: Ensure all tools talk to each other smoothly
• Admin panel optimization: Detail new features and capabilities needed to support growing processes

Success Metrics:

• 50%+ reduction in manual/repetitive work within 6 months
• All common workflows automated
• Systems running smoothly with zero major outages
• Team time savings documented quarterly

Quality Assurance & Compliance (30%)

• QA on all client communications (emails, confirmations, itineraries) before they go out
• Manage client issue audits (investigate why escalations happened, document root causes)
• Create quality check points (pre-trip, during-trip, post-trip checklists)
• Monitor SOP adherence and provide corrective coaching
• Track data accuracy across trip requests, vendor information, client preferences
• Develop quality standards and metrics for client satisfaction

Success Metrics:

• • Manage customer success tracking: Monitor trip progress, proactively communicate with clients
  • Handle renewals: Track renewal timelines, create renewal workflows, ensure seamless continuation
  • Manage customer data: Keep client profiles, preferences, and history up-to-date
  • Track usage across membership types and identify at-risk customers
  • Post-trip follow-ups: Ensure clients receive thank-you notes, feedback surveys, and renewal outreach
  • Retention analysis: Report on what's working and what's at risk
  Success Metrics:
  • 100% renewal rate (or document why clients leave)
  • • Manage client onboarding: First welcome email, client profile setup, preference gathering
    • Train new Travel Team members on all processes, tools, and company standards
    • Maintain training materials: Documentation, checklists, video walkthroughs
    • Track training completion and ensure competency before independence
    • Handle new hire preferences in systems (permissions, access, settings)
    Success Metrics:
    • New clients onboarded within 48 hours
    • New agents independent within 2-3 weeks
    • 100% training completion rate
    • Zero errors in new hire setup
    
    Capacity Planning & Reporting (10%)
    • Capacity planning for trip team: Monitor workload, identify understaffing issues, forecast needs
    • Track data across request types: Volume, complexity, turnaround time
    • Generate operational reports (metrics, trends, recommendations)
    • Monthly dashboard reporting: SOP adherence, escalations, QA results, customer health
    • Provide CoS with actionable insights to improve operations

    Success Metrics:

    • Monthly operational reports delivered on time
    • Capacity issues flagged in advance
    • Data-driven recommendations for process improvements
    • Clear visibility into team health and workload

    Who You Are

    Required Skills & Experience

    • 2+ years in travel lsaas, or corporate travel Strong organizational skills: You thrive in managing multiple processes, details, and timelines simultaneously
    • Systems & tool proficiency: Comfortable learning new tools ( , Zendesk, Google Workspace); ability to configure workflows and automations
    • Attention to detail: Client-facing work means errors matter—you catch and prevent them
    • Written communication: You write clear, professional emails and documentation
    • Problem-solving: You see issues and design solutions, not just report problems
    • Initiative: You identify what needs to be done and do it without being asked

    Nice-To-Have

    • Experience with travel, hospitality, or luxury brands
    • Experience in Zendesk, , or similar CRMs/workflow tools
    • Exposure to Google Workspace (Sheets, Docs, Gmail management)
    • Basic knowledge of macros or automation principles
    • Customer success or retention experience
    • Data analysis or reporting skills

    Soft Skills (Critical)

    • Proactive: You anticipate problems and prevent them
    • Detail-oriented: You catch typos, inconsistencies, and process gaps others miss
    • Collaborative: You work well with Travel Team, CoS, and leadership
    • Flexible: You adapt to changing priorities and emerging needs
    • Curious: You ask \"why?\" and continuously improve
    • Calm under pressure: You handle escalations and urgent issues without drama

    Day-In-Life Example

    Monday, 9:00 AM

    • Check QA inbox: Review client communications from agents before sending (15 mins)
    • Escalation audit: Investigate why a trip had a delay, document root cause, update SOP if needed (30 mins)
    • Weekly process call: Facilitated by you to discuss new issues and improvements (30 mins)

    Monday, 11:00 AM

    • Automation work: Build new workflow for trip confirmations (1 hour)
    • Training: Onboard new Travel Agent, set up systems and access (1 hour)

    Monday, 1:00 PM

    • Customer success: Review at-risk renewals, prepare outreach emails (45 mins)
    • Admin work: Update client profile preferences, fix data entry errors (30 mins)

    Monday, 3:00 PM

    • Reporting: Pull monthly metrics, prepare one-pager for CoS (1 hour)
    • Continuous improvement: Draft SOP update based on recent escalations (30 mins)

    Success In This Role (First 90 Days)

    30 Days

    • Deep dive into all current processes (understand the status quo)
    • Meet all team members; understand their pain points
    • Identify 3-5 quick wins (automations, template improvements, SOP gaps)
    • Set up basic QA process (review client communications)
    • Establish weekly operations meeting cadence

    60 Days

    • Implement 2-3 quick wins (process improvements, new automations)
    • Document all critical SOPs in centralized location
    • Build customer success tracking dashboard
    • Train team on new processes and tools
    • Establish monthly reporting cadence to CoS

    90 Days

    • All critical processes documented and being followed
    • 2-3 major automations live and reducing manual work
    • Customer success/renewal system in place
    • QA process embedded (zero surprises on quality)
    • Team reporting processes smooth and data-driven
    • Show impact: Metrics improving (SLA, error rate, renewal rate, efficiency)

    Growth Opportunity

    This role is positioned as a stepping stone to bigger leadership:

    • 6 months in: If excelling, explore expanding to oversee additional functions (customer support, operations team coordination)
    • 12 months in: Potential to manage small team (if company grows and needs more operational support)
    • 2+ years in: Potential to move into Operations Manager → Operations Director or Customer Success Manager role

    This is a genuine growth opportunity in a scaling company.

    Compensation & Benefits

    Salary: $70,000 - $90,000/year (based on experience)

    Benefits:

    • Health insurance (medical, dental, vision)
    • 401(k) with employer match (if eligible)
    • Flexible work schedule
    • Remote-friendly (distributed team)
    • Professional development stipend ($200-300/quarter)
    • Quarterly team events and recognition

    Performance Bonus: Eligible for discretionary bonus based on operational metrics (SOP adherence, QA, efficiency improvements)

    *HOW TO APPLY: Please submit the following short application form:

Position: Operations Analyst

Compensation: $25 - 27/hour, depending on experience

Location: Tulsa, Oklahoma

Inceed has partnered with a great company to help find a skilled Operations Analyst to join their team!

Step into a dynamic role where your expertise in compliance and regulation will shine. This is an exciting opportunity to support the organization's adherence to crucial financial regulations and contribute to its ongoing success. The role is open due to expanding needs within the compliance department, offering you a chance to make a significant impact.

Key Responsibilities & Duties:

• Monitor flagged transactions for regulatory concerns
• Analyze alerts and escalate issues as needed
• Maintain records to support audits and examinations
• Collaborate with teams for procedure updates
• Identify trends and improve compliance processes
• Complete required regulatory filings and reviews
• Assist with exemption reviews and customer assessments
• Recommend enhancements to processes and documentation

Required Qualifications & Experience:

• Associates' degree in a related field
• 1-2 years of financial institution experience
• Knowledge of BSA/AML regulations
• Proficiency in Excel, Word, and compliance software
• Strong analytical and organizational skills

Nice to Have Skills & Experience:

• Experience with OFAC alerts and wire transactions
• Familiarity with Synergy and Fidelity systems

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Operations Analyst opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Role: DocuSign CLM Administrator / Developer

Location: Jersey City, New Jersey (Hybrid)

Employment Type: Contract

Overview

We are seeking a DocuSign CLM Administrator / Developer with strong hands-on experience in DocuSign CLM (SpringCM) to design, configure, and maintain contract templates and workflows. The ideal candidate is a self-motivated professional who can quickly learn new tools, troubleshoot template issues, and ensure smooth contract lifecycle automation.

Key Responsibilities

DocuSign CLM Platform Management

• Configure and maintain DocuSign CLM (formerly SpringCM) templates and contract automation components.
• Design and manage contract templates, forms, and template fields within the CLM platform.
• Ensure templates function correctly within automated workflows and contract generation processes.

Template Development & Configuration

• Build and maintain contract templates, forms, and template fields.
• Configure field logic, conditional elements, and template structures.
• Ensure templates support downstream processes such as approvals, routing, and integrations.

Metadata & Data Management

• Configure and manage metadata fields and mappings within contracts.
• Ensure accurate data population, reuse, and automation across CLM processes.

Troubleshooting & Optimization

• Diagnose and resolve issues related to:
• Field population errors
• Workflow breaks
• Unexpected behavior during contract generation
• Optimize templates for efficiency and scalability.

Integration Awareness

• Understand how CLM templates interact with integrated systems such as Salesforce.
• Ensure correct data mappings and field dependencies across integrated platforms.

Required Qualifications

• Hands-on experience with DocuSign CLM (SpringCM) configuration and administration.
• Strong experience building and maintaining contract templates, forms, and template fields.
• Ability to troubleshoot workflow issues, template errors, and field mapping problems.
• Experience managing contract metadata and data mappings.
• Self-motivated professional with strong problem-solving skills and ability to learn quickly.

Nice to Have

Workflow Design Knowledge

• Understanding of workflow automation, approvals, routing logic, and role-based actions within DocuSign CLM.

DocuSign eSignature

• Experience creating and maintaining eSignature templates and envelopes.
• Knowledge of PowerForms, Bulk Send, and advanced sending features.
• Troubleshooting envelope routing and recipient issues.

DocuSign Insight

• Familiarity with DocuSign Insight UI and contract analytics tools.
• Experience with contract search logic including:
• Boolean operators
• Phrase matching
• Wildcards and proximity searches
• Metadata filtering

CLM Parties Configuration

• Understanding of Party management within DocuSign CLM and how it applies to contract participants and workflows.

TransPerfect Games is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

What you will do:

• Localize and refine machine-translated content from Traditional Chinese to English and vice versa, ensuring accuracy, clarity, and usability for technical audiences.
• Review and edit SOPs, training materials, and instructional documentation, and communication content related to semiconductor manufacturing and equipment operations
• Collaborate closely with the training team onsite

What we are looking for:

• Traditional Chinese fluency with professional level in English
• Demonstrated ability to improve and correct machine-translated content
• Experience with technical, engineering, or manufacturing content preferred
• Either 5 years of translation experience or an advanced degree with 2 years of translation experience
• Willing to work fully onsite in Phoenix

Nice to have

• Engineering or technical background
• Experience with manufacturing or semiconductor-related content

Note: Semiconductor-specific knowledge is not required at the time of hire. Training materials and terminology resources will be provided as part of onboarding.

Required Experience & Education:

• 3+ years of experience as an Electrical Superintendent in commercial construction.
• In-depth knowledge of electrical systems and construction processes.
• Experience managing a team or having direct report employees
• Strong leadership and team management skills.
• Ability to read and interpret blueprints and technical drawings.

Nice to have's:

• Experience with NEC (National Electrical Code) regulations.
• Experience in electrical contracting and electrical construction projects.
• Bi-lingual in Spanish

Creative Director

We're hiring! AFCFC is seeking a highly motivated Creative Director to join our team!

About Us

Since 1986, we've been redefining fresh and convenient dining as North America's largest franchisor of supermarket-based food service counters featuring sushi and other authentic Asian-inspired cuisine. Our well-loved brands, ZENSHI Handcrafted Sushi and Wild Blue Sushi, are trusted names that bring flavor and freshness to communities every day.

With thousands of locations across the U.S. and Canada, we've built our reputation on quality, consistency, and innovation. Every dish we serve is freshly prepared with premium ingredients carefully packaged and designed for today's on-the-go lifestyle.

As the industry leader, we're passionate about delivering the perfect balance of taste, quality, and convenience. But what truly sets us apart is our people, the dedicated teams who bring our mission to life each day.

If you're looking to grow with a company that values innovation, teamwork, and continuous improvement, we invite you to join us and shape the future of fresh dining.

About the role

We are seeking an experienced, strategic Creative Director to lead our creative team and elevate brand experiences. The ideal candidate will drive the development and execution of compelling content across channels and bring 10+ years of progressive creative leadership experience. They should have strong brand strategy capabilities, hands‐on content writing skills, and proven experience managing a team of designers and leading cross‐functional teams. Experience executing across print and digital platforms and a strong attention to detail are essential. This role reports to the Director of Marketing.

Key Responsibilities

• Lead and inspire the creative team to produce high‐quality work across print, digital, social, and experiential projects. Manage a team of internal and external designers.
• Develop and own creative vision and strategy across multiple brands and product lines. Ensure consistent brand voice and visual identity across all channels.
• Oversee concept development from brief through execution- provide clear creative direction, constructive feedback, and perform rigorous quality control.
• Create and approve creative assets for:
• Print: posters, menus, packaging, in‐store signage, shelf‐talkers, and other retail collateral with attention to production specs and vendor coordination.
• Websites: page design, landing pages, UX‐aligned visual concepts, site-map, content hierarchy, imagery direction, and CMS‐ready assets.
• Website creative development: collaborate with cross-functional teams to provide art direction, asset attainment, content strategy, and QA for visual fidelity and performance.
• Social: campaign concepts, social ads, organic posts, short‐form video/story content, and platform‐specific creative variations.
• Digital advertising: display, programmatic, and paid social ad formats with CTA optimization and A/B testing support.
• Produce, edit, and approve content (copy and creative) for campaigns, websites, email, social, and other channels; contribute hands‐on writing and refinement when needed.
• Ensure brand consistency and executional excellence across platforms by establishing and enforcing brand guidelines, templates, and best practices.
• Collaborate with marketing, product management, operations, R&D, and executive stakeholders to align creative work with business goals, campaign objectives, menu launches, and customer experience.
• Support menu development and product launch projects — provide visual and content direction for menus, launch campaigns, product photography briefs, and in‐store promotional materials (experience in food/menu development a plus).
• Manage project timelines, resource allocation, vendor relationships, and budgets to deliver projects on schedule and within scope; enforce approval flows and asset management.
• Thrive under pressure, prioritize tasks, and consistently meet tight timelines.
• Mentor and develop team members — set performance objectives, conduct reviews, and create professional growth plans.
• Ensure meticulous attention to detail in all deliverables: proofreading, layout, color, accessibility, and technical specifications.
• Measure creative performance, review analytics, and iterate on creative approaches based on results and stakeholder feedback.
• Other job tasks as assigned by manager.

Qualifications

• BA in Design, Communications, Advertising, or related field (or equivalent experience).
• 10+ years of creative experience with a strong track record of leading creative teams and delivering integrated campaigns across digital and traditional channels.
• Experience as a Creative Director managing projects in the grocery retail, CPG, or restaurant industries highly preferred.
• Prior supervisory experience managing at least two designers.
• Demonstrated expertise in brand strategy, identity development, and multi‐platform execution (print, web, social, and digital advertising).
• Proven hands‐on content writing skills and strong editorial judgment.
• Experience in website creative development and working closely with UX and development teams to deliver CMS‐ready assets.
• Interest in food and menu development preferred.
• Strong attention to detail and quality assurance instincts.
• Ability to work under pressure and meet tight timelines.
• Experience using Smartsheet and Trello or other project management tools.
• Strong understanding of creative workflows, production processes, and approval flows.
• Proficiency with Adobe Creative Suite, Figma (or Sketch), CMS platforms, and project management tools.
• Strong communication, presentation, and stakeholder management skills.

Nice to have

• Agency and in‐house experience.
• Video production background.
• Familiarity with accessibility standards, SEO copywriting, GA4, and performance marketing metrics.

Compensation & benefits:

What's On the Menu for You? (Compensation & Benefits)

We don't just serve fresh sushi, we serve fresh opportunities!

Here's a taste of what you can expect:

• Competitive Pay Package (see salary range listed)
• Annual Bonus Opportunity (Discretionary) – up to 10% of base salary
• Competitive Health & Wellness Package (Medical, Dental, Vision, Life Insurance -100% covered by AFC for you and all eligible dependents. Yes, seriously!)
• 401(k) with Company Match
• Paid Time Off & Paid Holidays including a Floating Holiday to celebrate your birthday
• Special Employee Anniversary Milestone Gift
• Other Employee Discounts
• Employee Referral Bonus
• A friendly & positive work culture which inspires collaboration, recognizes accomplishments, and fosters continuous growth, creating not just a workplace, but a community where people truly thrive.

To apply Please submit your resume, portfolio demonstrating strategic and executional work across print, web, and social, and 2–3 writing samples (campaign copy, menu descriptions, or editorial pieces). Include links to relevant website work.

Location: On-site

Construction Engineer / Senior Construction Engineer

Location: Los Alamos National Laboratory (LANL) | Onsite

Salary Range: $63–$72 per hour (commensurate with experience)

Per Diem: Available for qualified candidates

Role Summary

Los Alamos National Laboratory (LANL) is seeking a Construction Engineer with strong experience in capital projects, mechanical systems, field engineering, and construction execution within regulated or industrial environments. This role supports construction projects from planning and design through installation, commissioning, and closeout, with opportunities to act as a technical lead or discipline specialist.

Ideal candidates have backgrounds similar to mechanical engineers, field engineers, project engineers, or senior project managers who have worked on large-scale infrastructure, power, water, industrial, or government projects.

Key Responsibilities

• Support construction execution for capital projects including planning, constructability reviews, installation oversight, commissioning, and turnover
• Apply engineering judgment to resolve field issues, RFIs, constructability challenges, and schedule or scope impacts
• Coordinate with project managers, contractors, inspectors, and stakeholders to ensure safety, quality, and compliance
• Serve as a discipline lead or technical resource for mechanical, HVAC, piping, utilities, or facility systems
• Review drawings, specifications, submittals, and change orders
• Support cost estimating, forecasting, scheduling, and procurement activities
• Ensure compliance with applicable codes, standards, safety requirements, and regulatory frameworks
• Mentor or provide technical guidance to junior engineers or field staff as needed

Required Qualifications

• Bachelor's degree in Mechanical Engineering, Construction Engineering, Engineering Technology, or a related discipline
• OR
• 8+ years of progressive experience in construction engineering, field engineering, or capital project delivery within industrial, infrastructure, or regulated environments
• Demonstrated experience supporting design-build or design-bid-build projects
• Strong understanding of mechanical systems, piping, HVAC, utilities, or industrial facilities
• Experience working on large capital projects ($1M+ preferred)
• Ability to work independently in the field while coordinating with multidisciplinary teams

Preferred / Highly Aligned Backgrounds

• Mechanical Engineer, Field Engineer, Project Engineer, or Senior Project Manager experience
• Power generation, water/wastewater, utilities, industrial, or government infrastructure projects
• Commissioning, startup, or operational turnover experience
• Regulated environments (DOE, DoD, FEMA, utilities, oil & gas, pharma, heavy industrial)
• Proficiency with tools such as AutoCAD, Bluebeam, Procore, Primavera, BIM, or MS Office

Nice-to-Have

• Professional Engineer (PE) license
• Experience leading portions of multi-discipline construction projects
• Energy, sustainability, water systems, or industrial HVAC experience

Equal Opportunity Employer

Los Alamos National Laboratory is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Who We're Looking For

A proactive, technically fluent PMO leader who can turn vision into scoped, executable programs in dynamic, regulated environments. You've likely been a technical lead or systems engineer who moved into program management, and you're comfortable representing customers while aligning teams to one shared, company-wide vision. You ask great questions, push decisions forward, and build clear plans that keep exceptional engineers informed and engaged.

You thrive in R&D - where the end solution isn't fully known at the start—and you can define scope, iterate with customers, and translate ambiguity into a crisp plan, schedule, and delivery cadence. You love building software to support hardware/embedded systems, and you respect the rigor of regulated customers while balancing the pace and realities of a startup.

What You'll Do

Program Leadership & Governance

• Stand up and mature PMO practices (charters, SoWs, WBS, RAID, RACI, change control, comms plans, dashboards).
• Drive decisions proactively; surface tradeoffs early; never "kick the can."
• Build and manage integrated master schedules with critical path, dependencies, and resource views.

Customer Representation & Stakeholder Management

• Represent assigned customers/programs with a "one‐team" mentality—advocating for the customer while aligning to the broader company vision.
• Establish clear communication cadences, progress updates, and executive-ready reporting.

Scope, Requirements & Systems Thinking

• Convert customer needs into software/hardware/embedded requirements, acceptance criteria, and traceability (V&V).
• Define scope from ambiguity; create baselines; manage changes with discipline.
• Partner with systems engineers on interfaces, integration plans, and test strategies.

Agile Delivery & Tooling

• Stand up Jira projects/boards, workflows, and metrics; run Agile ceremonies across cross-functional teams.
• Use Jira (required) and MS Project/Smartsheet (strong preference) to align sprint goals with milestone deliverables.

Engineering Integration & Quality

• Coordinate integration testing across software, firmware, and hardware; manage entry/exit criteria for phases and gates.
• Ensure due diligence and documentation align with clients' regulatory frameworks (e.g., quality systems, auditability).

Leadership & Team Enablement

• Mentor PMs/ICs; build healthy execution habits; promote transparency and accountability.
• Create templates, playbooks, and workflows that scale as new customers and projects launch.

What Makes You a Great Fit

• Technical foundation (e.g., Engineering, Computer Science, or equivalent experience) and the ability to break down complex technologies and projects.
• Hands-on experience delivering programs that combine software + hardware/embedded components.
• Strong Jira and Agile planning experience (required).
• Scheduling expertise in Microsoft Project and/or Smartsheet (high preference), including WBS, dependencies, and critical path.
• Experience defining scope from ambiguity and converting customer needs to actionable requirements.
• Proven cross-functional leadership across engineering, product, QA/validation, and operations.
• Clear, concise communication; excellent stakeholder management; proactive issue/risk management.

Nice to Have

• PMP/PgMP/PMI certification (strong plus, not strictly required).
• Prior experience in R&D, tech transfer, operations demos, or government/enterprise programs (e.g., NASA or tier‐1 product orgs).
• Exposure to regulated processes (e.g., phase‐gate, requirements traceability, verification/validation best practices).
• Familiarity with Confluence, requirements tools, and test management systems.

Required Skills & Experience

• Bachelor's degree in Industrial Engineering, Systems Engineering, Operations Research, or related field.
• Five or more years of experience applying industrial engineering or operational excellence principles.
• Demonstrated experience leading cross-functional programs.
• Strong analytical and communication skills.

Nice to Have Skills & Experience

• Master's degree in Industrial Engineering
• Lean Six Sigma Green Belt or Black Belt.
• Experience in campus-based or multi-facility environments.
• Familiarity with sustainability reporting frameworks such as STARS or carbon accounting.

Job Description

Summary

Reporting to the Director of Engineering, the Program Manager leads enterprise-wide operational excellence initiatives across Facilities and Operations, applying industrial engineering principles to improve efficiency, reliability, sustainability, and service delivery. This role partners with Facilities leadership to translate data, workflows, and performance metrics into scalable improvements across maintenance, custodial, utilities, energy, and campus support services.

The position supports complex, campus-style environments with diverse stakeholders, continuous operations, and long-term asset stewardship, while remaining applicable across large organizations with distributed facilities portfolios.

Operational Excellence & Process Engineering

• Apply industrial engineering methodologies such as Lean Six Sigma, work measurement, and capacity modeling to Facilities operations.
• Analyze end-to-end workflows to identify inefficiencies, bottlenecks, and cost drivers.
• Develop standard work, optimized staffing models, and workload balancing strategies.
• Conduct productivity benchmarking aligned with industry best practices.

Program & Portfolio Management

• Lead cross-functional programs spanning Facilities Operations, Capital Planning, Finance, Procurement, IT, and Environmental Health & Safety.
• Establish governance structures, success metrics, and reporting for multi-year initiatives.
• Track benefits realization including cost avoidance, efficiency gains, and service improvements.

Sustainability, Carbon & Resource Optimization

• Support Facilities-led sustainability programs focused on energy efficiency, water conservation, waste reduction, and carbon emissions reduction.
• Apply lifecycle cost analysis to evaluate sustainability and carbon reduction strategies.
• Integrate carbon reduction goals into operations and capital planning.
• Support data collection, analysis, and reporting aligned with institutional sustainability frameworks such as STARS.
• Track and report metrics related to energy use intensity, greenhouse gas emissions, and resource consumption.
• Consolidate data and be the central point of contact to respective Governmental agencies

Data, Metrics & Business Intelligence

• Develop KPIs, dashboards, and scorecards integrating operational, sustainability, and carbon metrics.
• Translate complex data into executive-level insights supporting decision-making.