Nesco Resource Jobs in Usa
8,540 positions found — Page 16
$40.45 - $62.70 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
* Position: RN Patient Care Navigator
* Location: Skokie, IL
* Full Time: 40 hours
* Hours: Monday-Friday, 8:00a-4:30p rotating every 3rd weekend
* I winter holiday (Thanksgiving, Christmas, New Year) and 1 summer (Labor Day, July 4th, Memorial Day) coverage
* Required Travel: Highland Park, Glenbrook, Evanston, Swedish based on clinical needs, less than 1%
A Brief Overview:
The RN Transitional Care Navigator (Population Health) is responsible for the case management, care coordination management, and utilization management of his/her population of patients across multiple care levels and settings. Serves as a catalyst to promote patients understanding their diagnosis, treatment options, and available resources and ensure that they are connected with the optimal resources across the continuum of care. This role will coordinate and facilitate smooth and safe care transitions while ensuring quality cost-effective patient outcomes. Serves as a liaison between their patient population and all other providers. Will be responsible for key metrics of success, which include improving the overall cost of care, length of stay optimization, reduction in excess days, reduction in SNF utilization and improvement in SNF care transitions, reduction in 30-day readmission rate and ED utilization.
What you will do:
* Guides high-risk patient and family through the health system from diagnosis, testing, treatment and follow-up care to assist patients with navigating the continuum of care. Eliminates barriers to patient's access to health care services and facilitates continuity of care/care coordination.
* Establishes and documents an individualized plan of care for assigned patients using evidence-based treatment guidelines considering the patients individual health goals with a focus on wellness, health management, disease prevention and chronic disease management.
* Partners with the healthcare team to ensure clinical decision-making, implementation of recommendations, and discharge planning are timely and appropriate.
* Performs daily coordination between multiple departments, multi-disciplinary team, medical clinics, and community outreach to gain knowledge of patient, assure patient safety, smooth transitions of care, and manage utilization and total cost of care.
* Acts as advisor/educator by partnering with social work in providing emotional support including goals of care and counseling. Provides and/or arranges clinical education including medication management, community resources, financial resources, and expert guidance to patients and families to promote their ability to understand and meaningfully participate in the healthcare process and personal decision-making.
* Facilitates appointments for appropriate consultations and support services within established protocols
* Completes Utilization Management for assigned patients.
* Applies Milliman Care Guidelines (Indicia) criteria to monitor appropriateness of admissions and continued stays and documents findings based on Department standards.
* Monitors LOS and ancillary resource use on an ongoing basis. Takes actions to achieve continuous improvement in both areas.
* May need to travel to visit the patient at home from time to time.
* Available to his/her assigned patient population and participates as part of a call coverage structure.
* Participates in the collection and analysis of data to identify under/over utilization; improve resource consumption; promote potential reduction in cost; and enhance quality of care consistent with organization strategic goals and objectives.
*
What you will need:
* Bachelors Degree Health Administration Required Or
* Bachelors Degree Nursing Required
* 3 Years Utilization review, discharge planning, case management or disease management preferred. Nursing experience in home services, ambulatory services working with high-risk patients beneficial.
* 2 Years Clinical nursing experience preferred.
* Adheres to and practices in alignment with contemporary standards of care as established by leading professional organizations, including but not limited to the American Academy of Ambulatory Care Nursing (AAACN), the American Case Management Association (ACMA), and the Case Management Society of America (CMSA).
* Interacts with and contributes to professional development of peers and other health care providers as colleagues. Shares knowledge and provides feedback with peers to contribute to an environment supportive of clinical education.
* Knowledge of InterQual or MCG criteria preferred.
* Clinical certification, such as case management certification, is beneficial.
* Able to communicate and work collaboratively with a range of stakeholders and team members.
* Knowledge of community resources.
* Experience with Microsoft Office Suite.
* Strong interpersonal and oral communication skills.
* Strong computer and data entry skills.
* Experience with Electronic Medical Record (EMR) platform preferred.
* Proven leadership skills.
* Ability to work independently, setting priorities to coordinate care plan efficiently.
* Registered Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) Required And
* Certified Case Manager (CCM?) - Commission for Case Manager Certification (CCMC) Preferred Or
* Ambulatory Care Nursing (RN-BC) - American Nurses Credentialing Center (ANCC) Preferred And
* BLS - Basic Life Support (CPR and AED) - American Heart Association (AHA) Required
Benefits (for full and part time positions):
* Premium pay for eligible employees.
* Career Pathways to Promote Professional Growth and Development
* Various Medical, Dental, and Vision options
* Tuition Reimbursement
* Free Parking at designated locations
* Wellness Program Savings Plan
* Health Savings Account Options
* Retirement Options with Company Match
* Paid Time Off
* Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disabil
Work Shift
Various (United States of America)
Job Summary:
The nurse manager is a registered professional nurse who provides leadership and management of a specific unit(s) or service through the effective use of knowledge and skills to promote the creation of a center of excellence for staff recruitment and retention and clinical and business outcomes. The nurse manager is the standard bearer on his/her unit and holds all participants on his/her unit accountable for the delivery of care and services through effective communication; observation; and the management and measurement of specific interventions/practices and their associated outcomes. Responsibilities include clinical, financial, human and material resources deployment and associated outcomes or goals.
The Nurse Manager serves as a chief retention and safety officer and ensures that safety and quality standards are upheld or met by effective use of data and technology to make decisions and proactively mitigates unnecessary risks for his/her area of responsibility. The Nurse Manager creates and ensures a desirable, safe work environment that enables the organization to meet or exceed its mission and goals. He/she models the way to foster communication and collaboration with physicians, staff, patients and other departments. Role specific competencies, responsibilities, roles and functions are based on the Professional Practice Model, 5-Star Nursing.
It is expected that all RN Clinical Nurses are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals.
Core Responsibilities and Essential Functions:
Resources and Support
Engages staff in decision making via shared governance processes and partners with others to promote relationship-based care delivery systems that support patient centered care and service excellence while effectively providing leadership and management for a specific business/clinical unit(s). Possesses and uses good negotiation and mediation skills.
Serves as the unit/programs chief retention and safety officer to manage talent and protect/carefully deploy human and material resources through effective use knowledge.
Analyzes and manages financial resources; uses lean and other quality skills to reduce waste and improve performance of operations and clinical systems of care; integrates marketing and communication strategies to advance ones service line and organization as a whole
Interdisciplinary Teamwork and Collaboration
Effectively communicates to diverse audiences on nursing, health care and organizational issues which includes the ability to set standards and hold leaders and staff accountable for performance standards. Proactively establishes a healthy work place by reducing or resolving unnecessary conflict (when necessary, partnering with Human Resources), and promotes achievement of positive team dynamics
Establishes partnerships by employing strong relationship building skills with staff, departments and medical staff by striving to understand others (and situations) and keeping the long view in mind is fair and just using reflective practice skills to monitor self and others performance/interaction skills exercising coaching and guiding skills
Creates opportunities for self and leaders/staff to grow professionally and implements a desirable workplace to recruit and retain talented leaders and staff
Exemplary Practice and Outcomes
Promote staff competency in clinical care delivery
Holds self and staff to the highest professional standards and ethics ensuring corporate compliance standards etc. are met by leaders and staff. Is an active member of ones professional community and serves as a role model for professional nursing practice and nursing leadership, possesses hiring skills and supports effective orientation and onboarding of new staff, advances the field through transformational executive leadership and scholarly activity
Successfully employs change management strategies and instills in self and others the curiosity to explore new knowledge and ideas. Possesses skill and exercises necessary respect while managing a varied generational and diverse leadership team and workforce
Professional Development
Possess necessary Knowledge about health care financing and uses this knowledge and skill to ensure the effective management of human and material resources; designing and implementing systems to manage and measure outcomes to achieve expected business and clinical goals and objectives for self, staff and unit performance develops operational budget and manages it to target level performance or better
Represents the organization positively to the community, building credibility and willingness to serve on committees and task forces as needed to share knowledge and skill; champion a service line or need; and seeks opportunities to advance skill and scope of responsibilities
Evidence Based Practice and Research
Promotes Evidence based practice, nursing research and performance improvement in nursing. Participates in activities such as value analysis as part of the decision making process in evaluating patient care products.
Effectively identifies areas of risk and proactively works to ensure compliance and safety standards. This includes assuring service meets or exceed licensure, regulatory and accreditation standards
Applies the effective use of data and evidence to support decision making for clinical and operational responsibilities and demonstrates awareness of legal and ethical issues related to patient and staff data, information and confidentiality
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
- Bachelors Nursing
- Masters Nursing Preferred
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.
- BLS-I - Basic Life Support - Instructor or BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support
- RN-COMPACT - RN - Multi-state Compact or RN - Reg Nurse (Single State)
Required Minimum Experience:
Minimum 2 years of progressive experience in nursing management is required.
Required Minimum Skills:
Should possess excellent verbal and written communication skills and relationship building; a knowledge of the health care environment; leadership that includes such skills as successfully implementing and managing a change process ability to use systems thinking- and inspire, coach others to be successful; model the way for professional practice; professionalism and teamwork/collaboration for self/department/medical staff; and possess necessary business skills to manage human and material resources.
Must be a continuous learner who understand
They ensure the nursing unit runs smoothly and efficiently and oversees the transition between shifts.
The Charge Registered Nurse participates in patient and family teaching, provides leadership by working cooperatively with leadership, ancillary staff and other members of the patient care team in maintaining standards of professional nursing practice in the clinical setting.
The Charge Registered Nurse serves as a liaison between physicians, nurses and staff.
General Functions:
- Institutes and initiates a plan of care for patient based on the initial assessment within the shift, documents; implements and continuously evaluates interventions; reassesses patient needs on an on-going basis as required per unit or procedure
- Develops, discusses and communicates a realistic problem list (plan of care) for each patient, in collaboration with each patient/family/significant other to address identified needs
- Recognizes changing patient condition and modifies plan by using resources, chain of command and Rapid Response Team (RRT) promptly and appropriately.
- Assimilates and prioritizes information sources to take immediate and decisive patient-focused action by routinely performing patient rounds and addressing concerns timely
- Maintains a safe environment and responds with confidence and adapts to rapid changing patient conditions and emergent situations
- Demonstrates the skills and judgement necessary to implement plan of care, nursing interventions and procedures necessary for the care of the patient
- Appropriately documents all assessments, plans of care specific to patient and identified problem for care provided accurately
- Demonstrates proper documentation of narcotics
- Demonstrates effective communication skills to convey information in a concise, accurate and understandable manner while adhering to confidentiality
- Identifies and develops the need for education of patients, family and/or significant others and provides education, individualized instruction, the use of written materials and/or other available resources from admission to discharge
- Assigns nursing care to licensed staff, delegates nursing care to unlicensed staff and coordinates the flow of work
- Calculates and administers medications and blood products via 7 Rights of medication; demonstrates knowledge of documentation
- Coordinates and collaborates with multidisciplinary team members in the planning and management of patient care to meet patient needs, to include discharge and/or referrals based on patient needs
- Responds to the unique needs of patients and families coping with unanticipated treatment, quality of life, and end-of-life decisions
- Monitors and allocates patient care services, recognizing the fiduciary role of nurses working in a resource intensive environment
- Maintains and promotes professional standards with a constructive, proactive approach and development by participating and managing Performance Improvement needs, in-services, committees and staff meetings
- Serves as a role model for compassionate care and service excellence and commits to Studer Principles and must haves
- Facilitates team collaboration, utilizing strengths of team members, seeks and offers suggestions and shares the credit with team members putting the team's interest above own interests
- Facilitates problem resolution and team collaboration among staff and physicians by coordinating, recognizing and assessing needs as well as assisting leadership by mentoring and coaching staff
- Serves as a resource, anticipates the needs of others and offers positive suggestions and productive feedback
- Facilitates patient movement within the department and through the facility, maintains awareness of all patients on unit and proactively managing patient admission, discharges and transfers including the ability to prioritize to maximize efficiency and recognize acuity levels
- Demonstrates ability to maintain appropriate staffing based on acuity/volumes and the ability to work effectively and make effective use of resources and capabilities
- Demonstrates ability to appropriately maintain/update online platform for patient census/acuity in a timely manner with balanced assignments
- Effectively manages patient hand-offs at shift change and between department and facilities; utilizes documentation tools for hand-offs as required
- Originates, develops or implements new methods to accomplish objectives with minimal prompting
- Assists department leader by providing input for purpose of progressive disciplinary process and/or evaluations as well as assisting with staffing schedule as needed
- Abides by regulatory agencies standards and provides every patient the defined standard of care (ie; core measures, chest pain protocol)
- Utilizes resources efficiently and effectively by demonstrating independence and resourcefulness
- Adheres to Tenet Standard of Conduct/Ethics as well as hospital policies and procedures
- Attends safety training programs and demonstrates adherence to proper hospital exposure procedures 100%
- Actively pursues personal and professional development including a constructive approach with colleagues
- Addresses patient population-specific including an inclusive culture
- Performs all responsibilities/duties required by the specific unit as defined in the scope of service and demonstrates effective unit specific skills
- Maintains required competencies, certifications, online education and assures orientation to floating unit is completed
- Balances team and individual responsibilities and is objective and open to others' views
- Demonstrates dependability/flexibility and assumes other duties and responsibilities as assigned
- Performs all responsibilities/duties required by specific unit/department to include quality improvement duties such as chart reviews and reduction of patient falls
- Verbalizes and demonstrates ability to escalate unsafe conditions throughout the hospital
- Respects privacy and confidentiality of sensitive information and situations Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance.
Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At The Hospitals of Providence
- Trans Mountain Campus, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status The Hospitals of Providence have faithfully been serving our community since 1902.
Generations of families have chosen our hospitals to be a steward of health in the El Paso community.
Our five hospitals include a childrens hospital committed to providing the care patients need, when they need it.
Today, the Hospitals of Providence are comprised of our region's most trusted hospitals, each dedicated to meeting our families specific healthcare needs.
Join our team! MINIMUM EDUCATION:
- Required-Graduate from an accredited school of nursing
- Preferred-Academic bachelor's or master's degree in nursing MINIMUM EXPERIENCE:
- Required- 1 year of RN experience REQUIRED LICENSES/CERTIFICATIONS
- Current RN Licensure in the State of Texas or Compact State
- Current Healthcare Provider Basic Life Support (American Red Cross or American Heart Association) if American Red Cross, must obtain American Heart Association within 60-days of hire
- ACLS must be obtained by the end of the department orientation
- PALS must be obtained by the end of the department orientation (Specific to Campus-refer to Attachment A) LI-LG25c143e31-5e48-4549-b638-05792d185386
Live Oak Associates, Inc. (LOA), an ecological consulting firm serving clients throughout the state of California, is seeking a staff ecologist who would function as a mid to senior level project manager. This position requires technical expertise related to California's vegetation and wetland resources. The successful candidate will be primarily responsible for projects involving vegetation assessments, regulated aquatic resources, state and federal environmental permitting, CEQA-related impact analyses, and construction monitoring. The Wetland Biologist will work out of the San Jose Office or Oakhurst Office, but projects could be located anywhere in California.
The principal details related to this job announcement follow:
About Live Oak Associates, Inc.
LOA is an equal opportunity employer placing value on a diverse workplace. Our success depends upon our ability to attract and retain qualified personnel who are invested in developing science-based solutions to meet our clients' needs. We employ over 20 biologists ranging from entry-level field technicians to doctoral-level scientists who are considered experts in their area of study. We navigate our clients through regulatory processes pertaining to biological resources. To that end, we conduct biological studies and surveys, prepare natural resources permit applications, assist with habitat management and mitigation planning, and provide construction and mitigation monitoring. Our clients – both public and private – value us for our commitment to consistent, high-quality work. For more information on who we are and what we do, please visit our web page at If you are interested in this position, submit a 1-2 page cover letter and resume (limited to two pages) to with the subject line "Wetland Biologist". This announcement will be open until the position is filled.
Preferred Academic Credentials/Professional Training
· Bachelors degree required; Masters degree preferred in botany, ecology, or related field;
· Wetland Delineation Certification;
· Arborist certification (highly desirable);
Essential Skills
· The delineation of jurisdictional waters of the U.S. and the state (i.e., waters subject to the ebb and flow of the tide, natural drainage features and their tributaries, natural lakes and impoundments, wetlands, etc.),;
· Surveys conducted for characterizing vegetation alliances and locating special status plant species;
· Preparation of applications for state and federal permits for projects impacting jurisdictional waters and sensitive botanical resources;
· Development of mitigation plans for project impacts to jurisdictional waters that pass muster with state and federal resource agencies;
· Preparation of CEQA documents;
Responsibilities
· Delineation of jurisdictional waters, particularly in California;
· Conduct of floristic surveys;
· Preparation of permit applications;
· Prepare reports consistent with requirements of CEQA and state and federal resource agencies;
· Cultivate relationships with clients, generate work for LOA, prepare proposals for new work;
· Oversee projects ensuring that they are completed in a timely manner and meeting the standard of care established by LOA.
Tittle: Case Manager RN
Location: Tallahassee, FL
Shift: Evening shift
Duration: Full time / Permanent role
Sign on Bonus: $10,000
Relocation Assistance: Case by case basis
Shift Differentials: Evening Shift - $2.50 Weekend Shift - $2.00
Job Summary and Qualifications
The RN CM Care Coordinator will facilitate the interdisciplinary plan of care with a focus on evaluating the appropriateness of clinical care, medical necessity, admission status, level of care, and resource management. The RN CM Care Coordinator will coordinate activities that promote quality outcomes and patient throughput while supporting a balance of optimal care and appropriate resource utilization. The RN CM Care Coordinator will identify potential barriers to patient throughput and quality outcomes and will facilitate appropriate discharge plans.
ESSENTIAL FUNCTIONS:
- Performs a comprehensive assessment of psychosocial and medical needs of assigned patients
- Develops a case management plan of care to include identified clinical, psychosocial and discharge needs; coordinates plan of care; plan is documented in the medical record; plan is communicated to appropriate clinical disciplines
- Assumes a leadership role with the interdisciplinary team to manage care, through criteria driven processes, for the appropriate level of care, patient status and resource utilization
- Conducts interdisciplinary team meetings to provide a mechanism for all clinical disciplines to collaborate, plan, implement, and assess the plan of car; patient selection should be criteria based and interventions will be documented
- Evaluates admissions for medical necessity using approved criteria at defined intervals throughout the episode of care; escalates medical necessity and admission status issues through the established chain of command
- Evaluates and assess observation patients for appropriateness in observation status
- Performs utilization management reviews and communicates information to third party payors
- Acts as a liaison through effective and professional communications between and with physicians, patient / family, hospital staff, and outside agencies
- Demonstrates knowledge of regulatory requirements, facility ethics and Compliance policies, and quality initiatives; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives as it relates to the provision of Case Management Services
- Makes appropriate referrals to third party payer disease and case management programs for recurring patients and patients with chronic disease states
- Documents professional recommendations, care coordination interventions, and case management activities to effectively communicate to all members of the health care team
- Facilitates patient throughput with an ongoing focus on quality and efficiency
- Tracks and trends barriers to care; makes recommendations and develops action plans to improve processes and systems
- Involves patient, family/responsible/significant others in identifying and clarifying needs and expectations to develop mutual and realistic goals
- Assesses patients’ post discharge needs and facilitates the provision of services necessary to meet identified needs
- Actively seeks ways to control costs without compromising patient safety, quality of care or the services delivered
- Identifies patients with the potential for high risk complications and makes appropriate referrals acting as an advocate for the individual’s healthcare needs
- Directs activities to identify and provide for the needs of the under resourced patient population to include patient education activities, patient assistance programs, and community based resources
- Develops individual plans of care for recurring patients to include education on appropriately accessing healthcare resources, preventative education, and community based resources
- Assumes a leadership role in the development, revision, and implementation of clinical protocols which transition patients across the continuum of care or discharge patients to an appropriate service level of care
- Adheres to established policy and procedure and standards of care; escalates issues through the established Chain of Command timely
- Actively seeks ways to control costs without compromising patient safety, quality of care or the services delivered.
Qualifications:
- Candidates are required to have a minimum of 3 years of RECENT (Within the last year) Case Manager experience in an acute care setting.
- Also open to candidates with 3 years of experience on the following units: Med/Surg, Tele, Neuro, ICU, PCU, or ED. will also consider candidates with Case manager experience in home health or insurance. For home health and insurance, they must have 3 years of acute care experience total and must have at least 1 year of acute care experience within the last 5 years.
- Associate's degree in nursing or Diploma in Nursing required
- Bachelor’s degree in nursing preferred
- Current FL RN license required or appropriate compact licensure. If compact license held, active FL RN licenserequiredwithin90 days of hire
- Advanced Practice Registered Nurse license is acceptable for position if current and compliant
- Certification in Case Management, Nursing, or Utilization Review, preferred
Clinical Program Manager - Essex Management
Remote in US except, if in Maryland, DC, VA & Delaware; must be comfortable in being on client site at least once a week.
This position supports "Essex, an Emmes Company". Essex is a biomedical informatics and health information technology-focused consultancy founded in 2009 and headquartered in Rockville, MD. The Essex team comprises experts with extensive experience in strategically developing and managing complex health and biomedical information programs for clients in the Federal Government, research academia, and private sectors.
Emmes Group: Building a better future for us all.
Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.
We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!
Primary Purpose
We are seeking a highimpact, strategic, and executionoriented directorlevel Program Manager to lead and mature the organization's program strategy, delivery excellence, and client enablement capabilities. This role provides both strategic leadership and handson management, including direct oversight of staff and responsibility for career development, coaching, and performance management.
This role will shape how internal departmental initiatives and client programs are planned, governed, staffed, measured, and communicated, ensuring delivery rigor while enabling flexibility and innovation across diverse client environments.
This role works in close partnership with portfolio, engineering, bioinformatics, data science, and business development leadership to ensure integrated delivery, effective resource utilization, proactive risk management, and an exceptional client experience.
The ideal candidate is a decisive people leader and systems thinker who thrives in complex and evolving environments, balances strategy with execution, and brings a strong client first mindset. Success requires the ability to influence at the executive level, mature organizational capabilities, and cultivate a collaborative, empowered team culture that supports excellence in deliveryfirst mindset. Success requires the ability to influence at the executive level, mature organizational capabilities, and cultivate a collaborative, empowered team culture that supports excellence in delivery.
Responsibilities
- Establish and execute departmental goals and objectives aligned to enterprise strategy, contract priorities, and client mission outcomes; define and monitor KPIs to drive accountability and data-informed decision-making.
- Design, implement, and continuously mature program management, governance, and delivery enablement frameworks that scale across portfolios while ensuring compliance with federal, regulatory, and organizational standards.
- Provide executive-level visibility into portfolio, program, and project health through standardized dashboards, metrics, and reporting-enabling proactive management of risks, issues, dependencies, and performance trends.
- Partner with portfolio and divisional leadership to support investment prioritization, funding decisions, and resource allocation, balancing client commitments, growth objectives, and staff sustainability.
- Ensure full lifecycle contract execution excellence, including initiation, execution, closeout, client reporting, lessons learned, and continuous improvement integration.
- Lead people management strategy for the department, including performance management, career development, succession planning, training pathways, and promotion readiness.
- Own departmental workforce and strategic resource planning, including forecasting, recruitment, onboarding, capacity planning, skills development, and certification alignment.
- Ensure compliance with staff allocations plans, time reporting, and internal policies across billable, internal, and strategic initiatives.
- Actively support business development efforts, including RFP solutioning, staffing models, transition planning, delivery onboarding, and ongoing executive client engagement.
- Champion quality-by-design principles across all delivery artifacts and processes; oversee SOP evolution, process training, internal audits, and continuous improvement initiatives.
- Maintain strong awareness of industry, regulatory, and technology trends; represent the organization through thought leadership, publications, conferences, and strategic forums.
Required Skills:
- Advanced expertise in program, portfolio, and PMO leadership, including framework design, governance models, and delivery maturity assessments (e.g., PMI, PMO, Agile/Hybrid environments).
- Strong command of program operations, including financial management, forecasting, risk and issue management, resource optimization, and executive reporting.
- Demonstrated experience leading complex life sciences and health IT programs supporting clinical research, bioinformatics, public health, biomedical informatics, and regulated data environments.
- Exceptional communication and executive presence, with the ability to influence senior leaders, advise clients, and align cross-functional teams around shared outcomes.
- Proven problem-solving and systems-thinking capabilities, with a track record of driving process improvement, operational scalability, and organizational maturity.
- Ability to rapidly assess priorities, adapt to evolving client environments, and translate strategy into executable roadmaps.
- Strong regulatory and compliance knowledge, including clinical research regulations, healthcare privacy, and federal IT compliance standards (e.g., FDA, 21 CFR Part 11, HIPAA, FISMA, FedRAMP, CMMI, ISO).
- Experience operating in federal health environments (e.g., HHS, NIH, NCI), with familiarity across consulting delivery models, contract vehicles, and business development lifecycle.
Required Areas of Focus:
Program Management Leadership
- Own and evolve client-facing program and project roadmaps, ensuring alignment with mission goals, regulatory requirements, funding constraints, and delivery capacity
- Contribute to standardized BD-to-Delivery transition processes, ensuring early engagement, clarity of scope, staffing, budgets, timelines, and accountability prior to execution.
- Ensure consistent contract execution through disciplined tracking of deliverables, milestones, financials, and performance metrics, including CPAR inputs and self-assessments.
- Design, maintain, and continuously improve enterprise delivery dashboards, providing visibility into:
- Program and project health summary
- Resource utilization and capacity
- Budget performance and forecasting
- Risk and issue trends
- Key milestones and outcomes
Contract performance and quality metrics
- Establish and enforce a structured reporting cadence to support proactive leadership engagement and timely decision-making:
- Weekly: Project and program status
- Monthly: Portfolio performance and financial reviews
- Quarterly: Strategic outlook, risk posture, and growth alignment
- Serve as a senior client relationship leader, cultivating trusted partnerships and proactively identifying opportunities to enhance delivery value and expand engagements.
Financial & Resource Management
- Partner with leadership teams to define, manage, and optimize portfolio, program, and project-level budgets.
- Develop and maintain a comprehensive resource capability matrix capturing skills, certifications, experience, performance insights, and availability.
- Optimize workforce utilization by aligning staffing decisions with delivery needs, staff development goals, and long-term organizational strategy.
- Lead and support staff transitions, onboarding, promotions, and role changes with minimal delivery disruption.
- Drive training and capability development strategies aligned to SOPs, industry standards, and evolving client needs.
Stakeholder Engagement & Communication
- Act as a senior liaison between executive leadership, program teams, and client stakeholders.
- Strengthen client partnerships through structured feedback mechanisms, contract / project performance reviews, and strategic planning engagements to support change agility and account growth.
- Enable cross-division collaboration to ensure integrated delivery and shared accountability.
- Communicate performance, risks, and opportunities through clear dashboards, briefings, and executive presentations.
Advisory & Consultation
- Provide strategic advisory services to internal and external stakeholders navigating complex program and project and delivery challenges.
- Translate technical, business domain, and operational concepts into actionable strategies that enable informed decision-making.
- Serve as a trusted advisor supporting both delivery excellence and organizational growth.
Qualifications
- Education: Bachelor's degree required; Master's degree in a scientific, health, or program management discipline preferred. PMP or equivalent certification desired.
- Experience: Minimum of 10 years in senior program strategy and delivery leadership roles across federal, academic, and private-sector environments.
- Program Leadership: Extensive experience program management, PMO leadership, governance, financial management, and large-scale delivery enablement.
- Industry Knowledge: Strong background in life sciences, clinical research, bioinformatics, health informatics, and public health.
- Leadership & Business Acumen: Proven ability to lead distributed teams, manage complex stakeholder environments, and influence at the executive level.
- Business Development: Demonstrated success supporting client growth, solution design, and consulting delivery models.
- Federal Health IT Experience: Experience supporting HHS, NIH, NCI, or similar agencies strongly preferred.
Why work at Emmes?
At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
- Flexible Approved Time Off
- Tuition Reimbursement
- 401k Retirement Plan
- Work From Home Anywhere in the US
- Maternal/Paternal Leave
- Casual Dress Code & Work Environment
CONNECT WITH US!
Follow us on Twitter - @EmmesCRO
Find us on LinkedIn - Emmes
The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
#LI-Remote
Employer
City of Kirkland
Salary
$105,122.98 - $122,830.27 Annually
Location
Kirkland, WA
Job Type
Full-Time
Job Number
202100727
Location
Regional Crisis Response - Supervisor 2
Opening Date
02/04/2026
Closing Date
Continuous
FLSA
Exempt
Bargaining Unit
AFSCME
Job Summary
Note: This role is a Temporary opportunity with an anticipated end date of June 30, 2027. The anticipated end date is subject to departmental and budgetary considerations.
The Crisis Responder I position will reside in the Regional Crisis Response (RCR) Agency and report directly to the Crisis Responder Supervisor. The Crisis Responder I serves on a team of other citywide community responders as part of the RCR Agency, which provides a consolidated and standardized mobile crisis response program operating throughout the jurisdictions served. The RCR Agency is an inclusive organization that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity.
Crisis Responders use evidence-based practice that promotes well-being through assessment, brief intervention, referral to services, and prevention. Crisis Responders incorporate knowledge of human behavior, sociology, psychiatry, psychology, and many other social science disciplines using advocacy, compassion and de-escalation and crisis intervention skills to support those with unmet needs in a culturally responsive manner. They work as a team, and collaborate with other local, regional, state and federal programs to identify gaps in existing resources for community members. The primary focus of work is crisis intervention, resource referral, and follow-up; this work is conducted in community settings such as health care organizations, businesses, homes, public spaces and at social service agencies.
Distinguishing Characteristics: The Crisis Responder I is an entry-level level position within the Crisis Responder job series. This classification is reserved for those with an associate license. An employee in the Crisis Responder I classification will move to the Crisis Responder II classification when they are able to demonstrate that they have an independent clinical practice license from the Washington State Department of Health.
Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
- Respond to 911 calls for service in the community, both within a team or independently:
- Conduct ongoing biopsychosocial assessments of community members:
- Provide appropriate referrals and resources to community members (e.g., caregiver respite programs, paratransit applications, DSHS applications, SSDI, Veteran's Benefits)
- Follow-up with community members periodically to ensure a warm hand-off to the appropriate resource(s) or services
- Periodically re-evaluate efficacy of the resource(s) or services, and determine need for additional or alternate services
- Thoroughly document all encounters in accordance with policy and professional standards
- Conduct ongoing biopsychosocial assessments of community members:
- Conduct home visits based on referrals from other responders and community service professionals
- Provide appropriate level of support to community members during particularly vulnerable transitional times, such as post-hospitalization discharge to home or to alternate points of care
- Provide community member and/or caregiver/family education on alternative care strategies and resources
- Complete all mandatory training in a timely fashion such as clinical competency, culturally relevant practices, use of appropriate technologies, customer service, and any other assigned program and Department training
Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!
If you ask our employees why they love where they work, they'll tell you about the great people, work environment, supportive management and City Council, and fearless innovation.
We also invest in you!
Competitive Wages:
We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees.
Awesome Benefits:
The City offers benefits that are unmatched by most other employers. Please click on the benefits tab above to view more details.
Childcare Programs:
To help address the challenge of finding reliable childcare, the City of Kirkland has reserved spots for City employees at local and regional service providers, available at a discount. New employees gain access to Kirkland's reserved spots as soon as they start employment. Learn more!
Training and Career Development: The City of Kirkland believes in developing its employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.
Peripheral Duties:
- Performs functions as assigned in the City's emergency response plan in the event of an emergency.
- Promote public health and wellness by coordinating and participating in community-wide events, health fairs, volunteer fairs, and activities
- Participate in the development of the Crisis Responder Program's performance metrics, tracking, and referrals.
- Provide or coordinate training for Fire, Police and City Staff on social services or program updates and advancements.
- Represent the Crisis Responder Program on regional related work groups or committees when requested.
Knowledge, Skills and Abilities
- Participate and work effectively in an organization committed to advancing principles and practices of equity and anti-racism.
- Knowledge of the principles of behavior and motivation.
- Knowledge of community health, housing, financial, and behavioral health resources and criteria for providing services.
- Knowledge of local, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare, and Medicaid.
- Knowledge of Microsoft Office Suite (including Word, Excel, Outlook) or similar programs.
- Skilled in professional writing and communication.
- Ability to adjust quickly to changing priorities in physically demanding, stressful, and environmentally diverse conditions.
- Ability to understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives, and lived experiences; inspires and encourages fair treatment.
- Ability to commit to working with the team to analyze outcomes and challenges.
- Ability to work effectively as a member in formal and informal teams.
- Ability to understand the interests and concerns of others and able and willing to share and receive information.
- Ability to meet the expectations and requirements of internal and external stakeholders; obtain first-hand information and use it for improvements in services; act with consumers in mind; establish and maintain effective relationships and gain trust and respect.
- Value Diversity, Equity, Inclusion, and Belonging: Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives and lived experiences; inspire and encourage fair treatment.
- Dedicate to Continuous Quality Improvement: Commit to work with teams to improve the quality of life for community members.
- Ability to establish and maintain productive professional relationships with City of Kirkland staff and other community partners.
Qualifications
Minimum Qualifications:
- Education: Master's Degree in social work, sociology, psychology, human development or other related field.
- Experience: 1 year of paid experience in a health care setting, including public health or behavioral health.
Licenses and Other Requirements:
- Must have Associate's license as a social worker, mental health counselor, or marriage and family therapist as defined by WAC 246-809.
- Valid Washington State Driver's License, or the ability to obtain within 30 days of hire.
- Prefer American Safety Health Institute (ASHI) Healthcare provider CPR/AED/first aid certification, or the ability to obtain certification within 90 days of hire.
- Ability to conduct suicide/homicide risk assessments and safety planning, or the ability to obtain training within 90 days of hire.
- Paid experience working with older adults and/or adults with disabilities is highly desirable.
- Prefer two or more years of demonstrated experience working with housing and/or homeless issues.
- Paid experience working with Limited English Proficiency individuals and communities is desirable.
- Crisis intervention training and/or experience is desirable.
Other
Physical Demands and Working Environment:
- Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, tablet computer, calculator, copier, scanner and fax machine.
- Must be able to safely operate a city vehicle.
- Must be physically capable of lifting, walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling.
- Navigate rugged terrains and unsanitary public places, homes, and shelters.
- Ability to carry, don, and doff personal and safety equipment during community response, including N95 mask and eye protection.
- Work involves outreach to individuals who may be unsheltered, living on the streets, in shelters, or located in suburban campsites and homeless campsites.
- The incumbent may be exposed to repeated emotionally disturbing situations, high-stress dynamic situations, hostile and/or aggressive behaviors, which could present a personal risk of harm.
- Work may require visits to jails and out-of-town locations, emergency rooms, and other medical facilities.
- Exposure to bloodborne pathogens or other potentially infectious material (OPIM).
- Work hours include various shifts to provide 24/7 coverage for community service calls and emergencies.
Selection Process
Applicants who are invited to interview will be notified by phone or email. Job is open until filled.
The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at 711.
LocationAtlanta, Georgia
Full/Part TimeFull-Time
Regular/TemporaryRegular
Add to Favorite JobsEmail this Job
About Us
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
Department Information
About Us
The Georgia Institute of Technology is a top-ranked, public research university established by the State of Georgia in 1885 and committed to developing leaders who advance technology and improve the human condition. It is in the heart of Atlanta, a diverse and vibrant city with great economic and cultural strengths. The Institute is a member of the University System of Georgia, the Georgia Research Alliance, and the Association of American Universities. Georgia Tech prides itself on its excellent students, faculty, and staff, collaborations, and technology resources, and its commitment to diversity, equity, and inclusion.
The Georgia Tech Library is a member of the University System of Georgia library consortia, Atlanta Regional Council for Higher Education (ARCHE), the Association of Research Libraries (ARL), and the Association of Southeastern Research Libraries (ASERL). The library is committed to diversity, equity, and inclusion.Our deeply engaged Library Diversity Council leads our efforts to ensure and maintain a positive, diverse, equitable and inclusive work environment where everyone can thrive. To support this environment, the Georgia Tech Library uses a blind-recruitment process that removes candidates' identifying information during the initial screening and focuses upon skills and qualifications to reduce bias in the hiring process.The Georgia Tech Library team works to fulfill the mission and vision of Georgia Tech and is committed to supporting the Institutes Strategic Plan.
Public Services
The Public Services department provides 24/7 support to the Georgia Tech Library community. The team is responsible for staffing the INFO Desk, chat, phone, Gadgets office, and ticket support for anyone needing Library assistance. The team is the first line of support for Library inquiries and is deeply involved in the service provisions of the library. Public Services is also responsible for Gadgets, the Georgia Tech Library's equipment lending service.
Job Summary
Responsible for library customer support (in person and electronic) which includes: providing assistance with myriad library services, providing bibliographic instruction and referrals, assistance with accessing library content and shared resources, providing user account management, and assisting with various technologies. Provides access and reference services support to GT library patrons, including fulfillment, reference, and multimedia. This position will interact on a regular basis with: faculty, students, staff, unit management, external communities, all internal and external Georgia Tech Library patrons. This position typically will advise and counsel: faculty, students, unit staff; all internal and external Georgia Tech Library patrons. This position will supervise: N/A
Responsibilities
Job Duty 1 - Proactively engaging and assisting library users in obtaining requested materials. Answers Customer Support Tickets. Provides assistance in requesting materials from offsite storage facility and shared resource providers. Direct users to library spaces, expertise, and resources. Assist users with lending technology reservations and instruct on the use of various media and audiovisual equipment.
Job Duty 2 - Use a variety of library-specific software programs to fulfill requests and update user records, switching between multiple system interfaces as necessary; systems including but not limited to: Alma, Primo, Student Information System (Banner), customer issue tracking system (Jira), and various databases and library resources.
Job Duty 3 - Participate in a variety of library projects and initiatives. Engage in learning opportunities with other Library areas to gain a broader knowledge of the services the organization provides.
Job Duty 4 - Interprets and applies library policies and procedures regarding user accounts and the circulation and access of materials both owned and shared.
Job Duty 5 - Provides access to Reserves, Reference, and Gadgets collections.
Job Duty 6 - Maintains accurate user account records while applying patron confidentiality principles.
Job Duty 7 - Assist library users in reference searches, locating and requesting materials, and providing general information regarding library resources.
Job Duty 8 - Provide basic technical support to users needing assistance with computers and peripherals in various library spaces including troubleshooting problems encountered, training in use of selected software and hardware, obtaining wireless access, and escalating issues through appropriate channels.
Job Duty 9 - Perform other related duties as assigned.
Required Qualifications
Educational Requirements
Technical Diploma, Associate's degree, or two years college work or equivalent combination of education and experience Five to seven years of job related experience
Required Experience
Two to four years job related experience
Preferred Qualifications
Additional Preferred Qualifications
Alma Administration Certification
Preferred Educational Qualifications
Bachelor's Degree
Preferred Experience
Three years job related experience
Knowledge, Skills, & Abilities
SKILLS
Specialized skills required: This job requires -knowledge of library principles, practices, and terminology; ability to search library bibliographic databases and effectively analyze and interpret findings; intermediate knowledge of office related computer applications; ability to work both independently and in a team environment; employ exceptional customer service standards; ability to communicate with diverse communities with courtesy and professionalism; and the capability to independently learn new technologies and their applications in libraries.
Specialized skills preferred: Working knowledge of library interfaces and software; experience using Alma/Primo; familiarity with fulfillment workflows, policies and procedures; ability to learn new software applications and utilize technology devices; and library experience working in access services.
Additional Information: Georgia Tech Library is open 24 hours a day/7 days a week. Requires working a schedule that may
include nights/weekends and holidays.
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Other Information
Job Salary: $24.00/hour
Hours: Sunday - Thursday 3pm - 12am
Job Grade: A7
Location: Atlanta, GA
Background Check
Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening
Employer
City of Kirkland
Salary
$110,379.13 - $128,971.77 Annually
Location
Kirkland, WA
Job Type
Part-Time
Job Number
202100741
Location
Regional Crisis Response - Supervisor
Opening Date
02/18/2026
Closing Date
Continuous
FLSA
Exempt
Bargaining Unit
AFSCME
Job Summary
Note: This role is a Temporary opportunity with an anticipated end date of June 30, 2027. The anticipated end date is subject to departmental and budgetary considerations.
The Crisis Responder II position will reside in the Regional Crisis Response (RCR) Agency and report directly to the Crisis Responder Supervisor. The Crisis Responder II serves on a team of other citywide community responders as part of the RCR Agency, which provides a consolidated and standardized mobile crisis response program operating throughout the jurisdictions served. The RCR Agency is an inclusive organization that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity.
Crisis Responders use evidence-based practice that promotes well-being through assessment, brief intervention, referral to services, and prevention. Crisis Responders incorporate knowledge of human behavior, sociology, psychiatry, psychology, and many other social science disciplines using advocacy, compassion and de-escalation and crisis intervention skills to support those with unmet needs in a culturally responsive manner. They work as a team, and collaborate with other local, regional, state and federal programs to identify gaps in existing resources for community members. The primary focus of work is crisis intervention, resource referral, and follow-up; this work is conducted in community settings such as health care organizations, businesses, homes, public spaces and at social service agencies.
Distinguishing Characteristics: The Crisis Responder II is the journey-level position within the Crisis Responder job series. This classification is reserved for those who hold an independent clinical practice license from the State of Washington Department of Health. An employee in the Crisis Responder I will move to the Crisis Responder II classification when they are able to demonstrate that they have become independently licensed by the Washington State Department of Health.
Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
- Respond to 911 calls for service in the community, both within a team or independently:
- Conduct ongoing biopsychosocial assessments of community members:
- Provide appropriate referrals and resources to community members (e.g., caregiver respite programs, paratransit applications, DSHS applications, SSDI, Veteran's Benefits)
- Follow-up with community members periodically to ensure a warm hand-off to the appropriate resource(s) or services
- Periodically re-evaluate efficacy of the resource(s) or services, and determine need for additional or alternate services
- Thoroughly document all encounters in accordance with policy and professional standards
- Conduct ongoing biopsychosocial assessments of community members:
- Conduct home visits based on referrals from other responders and community service professionals
- Provide appropriate level of support to community members during particularly vulnerable transitional times, such as post-hospitalization discharge to home or to alternate points of care
- Provide community member and/or caregiver/family education on alternative care strategies and resources
- Complete all mandatory training in a timely fashion such as clinical competency, culturally relevant practices, use of appropriate technologies, customer service, and any other assigned program and Department training
Peripheral Duties:
- Performs functions as assigned in the City's emergency response plan in the event of an emergency.
- Promote public health and wellness by coordinating and participating in community-wide events, health fairs, volunteer fairs, and activities
- Participate in the development of the Crisis Responder Program's performance metrics, tracking, and referrals.
- Provide or coordinate training for Fire, Police and City Staff on social services or program updates and advancements.
- Represent the Crisis Responder Program on regional related work groups or committees when requested.
Knowledge, Skills and Abilities
- Participate and work effectively in an organization committed to advancing principles and practices of equity and anti-racism.
- Knowledge of the principles of behavior and motivation.
- Knowledge of community health, housing, financial, and behavioral health resources and criteria for providing services.
- Knowledge of local, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare, and Medicaid.
- Knowledge of Microsoft Office Suite (including Word, Excel, Outlook) or similar programs.
- Skilled in professional writing and communication.
- Ability to adjust quickly to changing priorities in physically demanding, stressful, and environmentally diverse conditions.
- Ability to understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives, and lived experiences; inspires and encourages fair treatment.
- Ability to commit to working with the team to analyze outcomes and challenges.
- Ability to work effectively as a member in formal and informal teams.
- Ability to understand the interests and concerns of others and able and willing to share and receive information.
- Ability to meet the expectations and requirements of internal and external stakeholders; obtain first-hand information and use it for improvements in services; act with consumers in mind; establish and maintain effective relationships and gain trust and respect.
- Value Diversity, Equity, Inclusion, and Belonging: Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives and lived experiences; inspire and encourage fair treatment.
- Dedicate to Continuous Quality Improvement: Commit to work with teams to improve the quality of life for community members.
- Ability to establish and maintain productive professional relationships with City of Kirkland staff and other community partners.
Qualifications
Minimum Qualifications:
- Education: Master's Degree in social work, sociology, psychology, human development or other related field.
- Experience: 1 year of paid experience in a health care setting, including public health or behavioral health.
Licenses and Other Requirements:
- Must be a licensed independent social worker, mental health counselor, or marriage and family therapist as defined by WAC 246-8
- Valid Washington State Driver's License, or the ability to obtain within 30 days of hire.
- Prefer American Safety Health Institute (ASHI) Healthcare provider CPR/AED/first aid certification, or the ability to obtain certification within 90 days of hire.
- Ability to conduct suicide/homicide risk assessments and safety planning, or the ability to obtain training within 90 days of hire.
- Paid experience working with older adults and/or adults with disabilities is highly desirable.
- Prefer two or more years of demonstrated experience working with housing and/or homeless issues.
- Paid experience working with Limited English Proficiency individuals and communities is desirable.
- Crisis intervention training and/or experience is desirable.
Other
Physical Demands and Working Environment:
- Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, tablet computer, calculator, copier, scanner and fax machine.
- Must be able to safely operate a city vehicle.
- Must be physically capable of lifting, walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling.
- Navigate rugged terrains and unsanitary public places, homes, and shelters.
- Ability to carry, don, and doff personal and safety equipment during community response, including N95 mask and eye protection.
- Work involves outreach to individuals who may be unsheltered, living on the streets, in shelters, or located in suburban campsites and homeless campsites.
- The incumbent may be exposed to repeated emotionally disturbing situations, high-stress dynamic situations, hostile and/or aggressive behaviors, which could present a personal risk of harm.
- Work may require visits to jails and out-of-town locations, emergency rooms, and other medical facilities.
- Exposure to bloodborne pathogens or other potentially infectious material (OPIM).
- Work hours include various shifts to provide 24/7 coverage for community service calls and emergencies.
This role provides opportunities for hybrid/remote work, but in-office work is expected. More details will be provided during the interview phase of the recruitment. Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail. Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled.Position is open until filled with first review of applicants by the 15th day of posting.
The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at 711.
Overview
As a member of the interdisciplinary team, contributes professional nursing knowledge and skills in the provision and management of care to patients through the application of the nursing process.Qualifications
License/Certifications:Basic Life Support (BLS) within 30 days - American Heart Association (AHA); Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)
Education:College Diploma in Nursing; Nursing Diploma
Responsibilities
Promotes the use of evidence-based practice through the nursing process, protocols and procedures.Assesses patient's status through interview, observation and physical assessment of actual problems and outcomes.Develops an individualized plan of care using a collaborative approach with the patient/family and health care team.Uses appropriate interventions identified in the plan of care to achieve expected patient outcomes.Systematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shift.Modifies plan of care based on evaluation and as needed based on changes in patient condition.Completes required documentation as appropriate, including patient chart and event reports.Demonstrates technical knowledge of equipment and troubleshoots when problems arise.Shares clinical knowledge through informal teaching and in response to the learning needs of others.Performs patient bedside lab testing and associated quality control in compliance with medical provider's orders and hospital lab procedures/policies.Coordinates the interdisciplinary care of the patient through collaboration with team members and utilizes additional resources when necessary.Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs.Recognizes need for assistance and utilizes resources, including physician and nurse to nurse (UAT) consultation in a timely manner.Consistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptions.Identifies and utilizes team resources to solve identified problems or needs.Collaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomes.Provides goal-focused shift report.Advocates with physicians on patient's behalf when necessary.Utilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivity.Assesses and chooses teaching strategies appropriate to the patient's/family's age specific needs.Adapts teaching strategies based on patient's response, readiness to learn and level of comprehension.Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety Goals.Consults appropriate resources within the hospital to provide specialized education.Utilizes SVI patient education system as a resource for patients and family members.Actively participates in data collection, analysis, and problem solving and gives input on process improvements and patient satisfaction.Assures that the care provided is consistent with standards of care, evidence based practices, national patient safety goals, core measures and other quality initiatives undertaken by the unit/hospitalWorks with interdisciplinary team in identifying opportunities for improvement in patient care and patient/family satisfactionParticipates in the implementation of Performance Improvement initiatives.Promptly and efficiently follows up on patient/family requests/needs - anticipates patient/family needs.Serves on unit based councilsAbout Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care.
We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $33.32per hour - $57.31per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit /benefits.
Overview
As a member of the interdisciplinary team, contributes professional nursing knowledge and skills in the provision and management of care to patients through the application of the nursing process.Qualifications
Certifications: Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)Illinois Department of Financial and Professional Regulation (IDFPR)Illinois Department of Financial and Professional Regulation (IDFPR); Basic Life Support (BLS) within 30 days - American Heart Association (AHA)American Heart Association (AHA)American Heart Association (AHA), Education: College Diploma: Nursing, Work Experience:Responsibilities
CLINICAL EXCELLENCE FOCUS: Promotes the use of evidence based practice through the nursing process, protocols and procedures.
- Assesses patient's status through interview, observation and physical assessment of actual problems and outcomes.
- Develops an individualized plan of care using a collaborative approach with the patient/family and health care team.
- Uses appropriate interventions identified in the plan of care to achieve expected patient outcomes.
- Systematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shift.
- Modifies plan of care based on evaluation and as needed based on changes in patient condition.
- Completes required documentation as appropriate, including patient chart and event reports.
- Demonstrates professional accountability for own practice as evidenced through seeking resources and continued self-development.
- Demonstrates technical knowledge of equipment and troubleshoots when problems arise.
- Acquires and maintains current knowledge and skills in evidence based nursing practice.
- Promotes the professional development of self and team members
- Shares clinical knowledge through informal teaching and in response to the learning needs of others.
- Demonstrates a practical problem solving approach to patient moving and handling issues (as applicable).
- Demonstrates skills to promote patient and staff safety through appropriate use of lift equipment (as applicable).
- Possesses knowledge and skills necessary to obtain adequate lab specimens for testing.
- Performs patient bedside lab testing and associated quality control in compliance with medical provider's orders and hospital lab procedures/policies.
WORK ENVIRONMENT & CULTURE FOCUS: Coordinates the interdisciplinary care of the patient through collaboration with team members and utilizes additional resources when necessary.
- Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs.
- Recognizes need for assistance and utilizes resources, including physician and nurse to nurse (UAT) consultation in a timely manner.
- Demonstrates ownership and persistence to ensure problem is resolved in best way possible.
- Able to assume assignment of non-complex and some complex patient management with some turnover in assignment.
- Consistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptions.
- Identifies and utilizes team resources to solve identified problems or needs.
- Collaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomes.
- Works with other team members in delegating tasks and activities appropriately.
- Provides goal-focused shift report.
- Advocates with physicians on patient's behalf when necessary.
- Utilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivity.
- Chooses an appropriate and meaningful communication style when interacting with others: gives and accepts constructive feedback to/from peers.
PATIENT EDUCATION FOCUS: Assesses and chooses teaching strategies appropriate to the patient's/family's age specific needs.
- Adapts teaching strategies based on patient's response, readiness to learn and level of comprehension.
- Takes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc.
- Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety Goals.
- Consults appropriate resources within the hospital to provide specialized education.
- Utilizes SVI patient education system as a resource for patients and family members.
PERFORMANCE IMPROVEMENT FOCUS: Actively participates in data collection, analysis, and problem solving and gives input on process improvements and patient satisfaction.
- Assures that the care provided is consistent with standards of care, evidence based practices, national patient safety goals, core measures and other quality initiatives undertaken by the unit/hospital
- Works with interdisciplinary team in identifying opportunities for improvement in patient care and patient/family satisfaction
- Actively promotes and achieves customer satisfaction (patient, family, departments, physicians).
- Participates in the implementation of Performance Improvement initiatives.
- Promptly and efficiently follows up on patient/family requests/needs - anticipates patient/family needs.
- Encourages coworkers in achieving excellent customer satisfaction; utilizes organizational service excellence standards.
- Serves on unit based councils
- Identifies practice problems on the unit
- Implements changes in own clinical practice based on literature and unit process improvement outcomes.
- Works on assigned projects, data collection, audits as assigned.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care.
We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $33.32per hour - $57.31per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit /benefits.
Overview
As a member of the interdisciplinary team, contributes professional nursing knowledge and skills in the provision and management of care to patients through the application of the nursing process
Qualifications
License/Certifications:Basic Life Support (BLS) within 30 days - American Heart Association (AHA); Advanced Cardiac Life Support (ACLS) within 1 year - American Heart Association (AHA); Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)
Education:Bachelor's Degree: Nursing (Required)
Other Knowledge/Skills:Registered NurseResponsibilities
CLINICAL EXCELLENCE FOCUS: Promotes the use of evidence based practice through the nursing process, protocols and procedures.
- Assesses patient's status through interview, observation and physical assessment of actual problems and outcomes.
- Develops an individualized plan of care using a collaborative approach with the patient/family and health care team.
- Uses appropriate interventions identified in the plan of care to achieve expected patient outcomes.
- Systematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shift.
- Modifies plan of care based on evaluation and as needed based on changes in patient condition.
- Completes required documentation as appropriate, including patient chart and event reports.
- Demonstrates professional accountability for own practice as evidenced through seeking resources and continued self-development.
- Demonstrates technical knowledge of equipment and troubleshoots when problems arise.
- Acquires and maintains current knowledge and skills in evidence based nursing practice.
- Promotes the professional development of self and team members
- Shares clinical knowledge through informal teaching and in response to the learning needs of others.
- Demonstrates a practical problem solving approach to patient moving and handling issues (as applicable).
- Demonstrates skills to promote patient and staff safety through appropriate use of lift equipment (as applicable).
- Possesses knowledge and skills necessary to obtain adequate lab specimens for testing.
- Performs patient bedside lab testing and associated quality control in compliance with medical provider's orders and hospital lab procedures/policies
WORK ENVIRONMENT & CULTURE FOCUS: Coordinates the interdisciplinary care of the patient through collaboration with team members and utilizes additional resources when necessary.
- Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs.
- Recognizes need for assistance and utilizes resources, including physician and nurse to nurse (RRT) consultation in a timely manner.
- Demonstrates ownership and persistence to ensure problem is resolved in best way possible.
- Able to assume assignment of non-complex and some complex patient management with some turnover in assignment.
- Consistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptions.
- Identifies and utilizes team resources to solve identified problems or needs.
- Collaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomes.
- Works with other team members in delegating tasks and activities appropriately.
- Provides goal-focused shift report.
- Advocates with physicians on patient's behalf when necessary.
- Utilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivity.
- Chooses an appropriate and meaningful communication style when interacting with others: gives and accepts constructive feedback to/from peers
PATIENT EDUCATION FOCUS: Assesses and chooses teaching strategies appropriate to the patient's/family's age specific needs.
- Adapts teaching strategies based on patient's response, readiness to learn and level of comprehension.
- Takes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc.
- Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety Goals.
- Consults appropriate resources within the hospital to provide specialized education.
- Utilizes SVI patient education system as a resource for patients and family members
PERFORMANCE IMPROVEMENT FOCUS: Actively participates in data collection, analysis, and problem solving and gives input on process improvements and patient satisfaction.
- Assures that the care provided is consistent with standards of care, evidence based practices, national patient safety goals, core measures and other quality initiatives undertaken by the unit/hospital
- Works with interdisciplinary team in identifying opportunities for improvement in patient care and patient/family satisfaction
- Actively promotes and achieves customer satisfaction (patient, family, departments, physicians).
- Participates in the implementation of Performance Improvement initiatives.
- Promptly and efficiently follows up on patient/family requests/needs - anticipates patient/family needs.
- Encourages coworkers in achieving excellent customer satisfaction; utilizes organizational service excellence standards.
- Serves on unit based councils
- Identifies practice problems on the unit
- Implements changes in own clinical practice based on literature and unit process improvement outcomes.
- Works on assigned projects, data collection, audits as assigned
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care.
We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $32.81per hour - $56.43per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit /benefits.
Overview
As a member of the interdisciplinary team, contributes professional nursing knowledge and skills in the provision and management of care to patients through the application of the nursing process.Qualifications
Certifications: Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR); Basic Life Support (BLS) within 30 days - American Heart Association (AHA), Education: College diploma in Nursing
Responsibilities
CLINICAL EXCELLENCE FOCUS: Promotes the use of evidence based practice through the nursing process, protocols and procedures.
- Assesses patient's status through interview, observation and physical assessment of actual problems and outcomes.
- Develops an individualized plan of care using a collaborative approach with the patient/family and health care team.
- Uses appropriate interventions identified in the plan of care to achieve expected patient outcomes.
- Systematically evaluates and documents patient's progress toward expected outcomes/goals on an ongoing basis throughout the shift.
- Modifies plan of care based on evaluation and as needed based on changes in patient condition.
- Completes required documentation as appropriate, including patient chart and event reports.
- Demonstrates professional accountability for own practice as evidenced through seeking resources and continued self-development.
- Demonstrates technical knowledge of equipment and troubleshoots when problems arise.
- Acquires and maintains current knowledge and skills in evidence based nursing practice.
- Promotes the professional development of self and team members
- Shares clinical knowledge through informal teaching and in response to the learning needs of others.
- Demonstrates a practical problem solving approach to patient moving and handling issues (as applicable).
- Demonstrates skills to promote patient and staff safety through appropriate use of lift equipment (as applicable).
- Possesses knowledge and skills necessary to obtain adequate lab specimens for testing.
- Performs patient bedside lab testing and associated quality control in compliance with medical provider's orders and hospital lab procedures/policies.
WORK ENVIRONMENT & CULTURE FOCUS: Coordinates the interdisciplinary care of the patient through collaboration with team members and utilizes additional resources when necessary.
- Analyzes clinical situations in a systematic way and acts to obtain resources or correct problems to meet or exceed expected outcomes or patient needs.
- Recognizes need for assistance and utilizes resources, including physician and nurse to nurse (UAT) consultation in a timely manner.
- Demonstrates ownership and persistence to ensure problem is resolved in best way possible.
- Able to assume assignment of non-complex and some complex patient management with some turnover in assignment.
- Consistently prioritizes work based on changes in patient condition, changes in assignment and unanticipated interruptions.
- Identifies and utilizes team resources to solve identified problems or needs.
- Collaborates with the health care team in the organization of tasks and activities for the patient's care from admission to discharge according to the plan of care and to meet identified expected outcomes.
- Works with other team members in delegating tasks and activities appropriately.
- Provides goal-focused shift report.
- Advocates with physicians on patient's behalf when necessary.
- Utilizes communication and teamwork strategies aimed at promoting high team performance and achieving optimal patient outcomes and unit productivity.
- Chooses an appropriate and meaningful communication style when interacting with others: gives and accepts constructive feedback to/from peers.
PATIENT EDUCATION FOCUS: Assesses and chooses teaching strategies appropriate to the patient's/family's age specific needs.
- Adapts teaching strategies based on patient's response, readiness to learn and level of comprehension.
- Takes cultural, age-specific, gender, and developmental factors into consideration when teaching patients about procedures, illness, hospital experience, etc.
- Ensures patient safety in the hospital environment by following policy/procedures and adhering to National Patient Safety Goals.
- Consults appropriate resources within the hospital to provide specialized education.
- Utilizes SVI patient education system as a resource for patients and family members.
PERFORMANCE IMPROVEMENT FOCUS: Actively participates in data collection, analysis, and problem solving and gives input on process improvements and patient satisfaction.
- score: N/A
- Assures that the care provided is consistent with standards of care, evidence based practices, national patient safety goals, core measures and other quality initiatives undertaken by the unit/hospital
- Works with interdisciplinary team in identifying opportunities for improvement in patient care and patient/family satisfaction
- Actively promotes and achieves customer satisfaction (patient, family, departments, physicians).
- Participates in the implementation of Performance Improvement initiatives.
- Promptly and efficiently follows up on patient/family requests/needs - anticipates patient/family needs.
- Encourages coworkers in achieving excellent customer satisfaction; utilizes organizational service excellence standards.
- Serves on unit based councils
- Identifies practice problems on the unit
- Implements changes in own clinical practice based on literature and unit process improvement outcomes.
- Works on assigned projects, data collection, audits as assigned.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care.
We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $33.32per hour - $57.31per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit /benefits.
Essential Functions Essential Functions % of Time
- Manage Facility Services Operations: Inspect and inventory assigned facilities, utilities, roofs, and other structures to access maintenance needs. Diagnose plumbing, electrical, HVAC, mechanical, or structural issues and define necessary resources and best methods to perform needed repairs. Prepare and prioritize work orders for maintenance by measuring and surveying job locations and meeting with internal customers to discuss needed specifications. Coordinate maintenance work with City departments and vendors, maintaining effective relations. Assist in the development of a scope of work for maintenance services and participate on the proposal review and selection team. Ensure the selected vendor is compliant with the scope of work and review and submit vendor invoices for approval and processing for payment. Lead general construction projects. Visit jobs in progress, inspecting each phase of work, spot testing operational phases, and providing final inspection of completed jobs. Ensure clean walkways, public spaces, and restroom facilities. Receive and unload large deliveries.
- Supervise Assigned Staff: Supervise assigned staff including facilities maintenance, custodians, and contractors to ensure compliance with departmental and City policies and procedures. Set performance expectations and standards. Prioritize and assign work. Write and conduct performance evaluations. Ensure staff training. Coach, mentor, and counsel employees. Ensure staff compliance with departmental and City policies and procedures. In coordination with supervisor and Human Resources, review and update job descriptions. Participate in the hiring and selection of staff for open positions. Ensure the timely documentation and disciplining of employees consistent with Human Resources policies.
- Perform General Administration & Budget Preparation: Prepare clear and concise written plans, work orders, and reports. Estimate labor, material, and financial resources required for job completion. Submit bid requests and prepare vendor quotes as necessary. Track project expenditures. Suggest budget amendments as appropriate. Order, pick up, and/or confirm receipt of parts and supplies. Assure that all assigned vehicles are properly maintained and driven by assigned personnel in a safe manner. Meet with various vendors to assure equipment in facilities are properly maintained and service agreements are being attained. Review any potential Capital Improvement Projects with manager and prepare necessary documentation for project requests.
- Ensure Safety in the Workplace: Understand and implement policies, procedures, laws and regulations to ensure a safe working environment. Proactively identify, remove and/or report potential hazards to appropriate authorities. Comply and ensure subordinate compliance with City, state, and federal safety procedures and protocols in performance of job duties to include reporting all accidents, incidents, and injuries witnessed or incurred. Ensure equipment has appropriate safety measures in place. Conduct safety meetings providing pertinent updates on safety issues and problems; demonstrate the use of necessary safety equipment required for the job. Conduct reviews of all injuries and accidents and implement changes and/or training to enhance safety practices. Train staff in proper use of equipment and materials. Organize, document, and evaluate annually required safety drills. Remove snow and spread ice melt when necessary. Oversee monthly facilities safety inspection process and provide results to management and the City's Risk Manager.
Job Requirements
- Associate degree in building trades, construction, or a related field.
- Over four (4) years of experience in building trades or construction.
- OR six (6) years of directly related experience in building trades or construction may be considered in lieu of education requirement.
- Must have prior experience in HVAC, electrical, carpentry, and plumbing.
- Must have or obtain training/certification in OSHA 30, CPR, AED, and First Aid within first year of employment.
- FEMA Certifications ICS:100, 200, 300 (when class is offered), 552, 700 and 800 within three (3) months of hire.
- Building trades certifications in electrical, plumbing, and/or HVAC.
- Valid South Carolina Class D Driver's License.
- Maintenance and construction of the City's infrastructure to include water lines, power lines, sidewalks, plumbing, electrical, and mechanical systems, and buildings.
- Safety, operation, inspection guidelines related to I9 Elevators in applicable facilities.
- Principles and practices of modern facility maintenance including planning, organizing, staffing, supervising, training, and managing human resources.
- Occupational hazards and standard safety precautions.
- Various pieces of light and heavy equipment and the utilization and maintenance for each.
- Emergency operations and how they are coordinated with other departments.
- Develop and implement service-related plans, policies, and procedures.
- Enforce and ensure compliance of applicable City and department policies.
- Prepare clear project and maintenance reports.
- Ensure compliance with safety regulations, policies, and procedures.
- Provide supervision, leadership, training, and work direction for assigned staff.
- Manage custodians and trade professionals.
- Delegate work efficiently and effectively.
- Perform tasks related to carpentry, electrical systems, plumbing systems, HVAC systems, and associated building infrastructure.
- Climb ladders.
- Establish and maintain cooperative working relationships with other City departments.
- Communicate effectively orally and in writing.
- Work under pressure and with deadlines.
- Make mathematical calculations and draw logical conclusions.
- Write reports, prepare business letters, summarize meeting minutes, and compose emails in a clear and professional manner.
- Read analyze, and interpret general business periodicals, professional journals, technical journals and procedures, financial reports, legal documents, and governmental regulations as well as literature, books, reviews, reports, and abstracts.
- Operate lift-truck, platform lifts, walkie-talkie, backpack blower, bobcat skid steer, utility vehicles, City pick-up trucks and vans, air compressor, welder, electric pneumatic and battery powered drills, saws, and other power tools, and hand tools (hammers, screwdrivers, wire-cutters, pliers, fence pliers, tin snips).
- Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
- Utilize specialized software and systems to include work management system, CAD, and timekeeping system.
Working ConditionsPrimary Work Location: Office Environment, Maintenance shop, City facilities, vehicle, and outdoors (parking garages).Protective Equipment Required: Gloves, eyewear, dust mask, flame resistant clothing, safety shoes, flash protection for arc flash, hard hat, harness, respiratory protection, and hearing protection.Environmental/Health and Safety Factors:
Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. Daily exposure to physical hazards. Weekly exposure to respiratory hazards, noise and vibration. Seasonal exposure to extreme temperatures and wetness and/or humidity. Frequent exposure to mechanical hazards and physical danger or abuse. Occasional exposure to chemical, electrical & fire hazards, and communicable diseases.Physical Demands:
Frequently requires standing, walking, carrying, vision, foot controls, hearing, and talking. Occasionally requires fine dexterity, lifting, reaching, handling/grasping, kneeling, pushing/pulling, balancing, bending, crouching and stooping, twisting, sitting, climbing, and crawling. Medium strength demands include exerting 20-50 pounds occasionally, exerting up to 10-20 pounds frequently, or exerting up to 10 pounds constantly.Mental Demands:
Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment. Occasionally requires emergency situations and irregular schedule/overtime.Americans with Disabilities Act ComplianceThe City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.PDN-a13569ab-f888-42f7-a202-83ce3c2ec2b0
The Company:
With deep expertise in chemistry, Nuvalent is working to create selective medicines designed with the goal to address the needs of patients with cancer. Nuvalent is an exciting early-stage company, bringing together experienced scientists and industry veterans with a proven track record in drug discovery, oncology drug development, and company building.
The Role:
Reporting to the Head of Field Medical Affairs, the Director of Medical Affairs Content and Training is responsible for leading the development, execution, and governance of scientific content and training programs that support Medical Affairs field teams, including MSLs and Field HEOR.
In collaboration with the Medical Affairs Leadership Team (MALT), this role operationalizes the field strategy by building high quality scientific resources, delivering training programs, and ensuring field teams are scientifically current, compliant, and launch ready. Will oversee the full lifecycle of content creation, training module development and integrate congress and competitive intelligence. This role ensures that evolving evidence is rapidly translated into accurate, field ready materials and training experiences.
Responsibilities:
- Scientific Content Strategy & Resource Development
- Lead the development and maintenance of all scientific resources for MSL and Field HEOR teams, aligned to the strategy set by Medical Affairs leadership.
- Drive incorporation of emerging data updates into internal and external Medical Affairs resources, in collaboration with Scientific Communications team.
- Oversee creation and continuous improvement of: Medical Affairs slide decks, FAQ documents, email templates, mechanism of action materials, disease area summaries including landscape and competitive intelligence summaries.
- Ensure all materials reflect current evidence, publications, PIs, and congress data, with strong version control and audit readiness.
- Training Execution & Field Capability Development
- Ensure the field training strategy is executed in alignment with Medical Affairs Leadership Team, with consistent, high-quality delivery across field teams.
- Lead and deliver training as needed, including new data readouts, evolving safety/efficacy insights, and evolution of scientific narrative.
- Oversee development and management of:
- Annual Medical Affairs Training Plan
- Modular training curriculum
- PI and publication training
- Training resource library
- Soft skills training for scientific engagement, as needed
- Maintain a scalable onboarding program for new field medical hires
- Cross-functional Field Content Leadership and Governance
- Serve as the field content project owner - partnering with MRC and content experts (e.g. Medical Strategy Leads, Clinical Development, Scientific Communications) ensuring aligned presentation approach.
- Serve as MRC project owner for all field resources - ensuring timely review, alignment, revisions, and approval.
- Manage appropriate vendors for projects to ensure adherence to project timelines, budget, and quality of work.
- Identify field capability gaps and design targeted trainings to elevate scientific engagement quality.
- Operational Excellence
- Monitor KPIs and feedback loops to measure training effectiveness, field resource utilization, and scientific competency.
- Provide CRM training to all new field medical employees
- Drive continuous improvement in content development processes, training delivery, and field readiness frameworks.
- Additional Responsibilities
- Serve as a key onboarding resource for all Medical Affairs new hires
- Support additional Medical Affairs initiatives as needed.
Competencies:
- Ability to operationalize strategy into scalable, repeatable training and content systems and strong attention to detail.
- Demonstrated ability to collaborate across matrixed, cross-functional teams in a fast-paced environment.
- Strong communication and interpersonal skills; build trust and foster relationships internally and externally.
- Proven ability to manage multiple projects simultaneously with attention to timelines and detail.
- Able to work independently, take initiative, and adapt quickly to evolving priorities.
- Foster a culture of empowerment, collaboration, and a focus on patient impact
- Strategic thinking paired with disciplined execution and scientific communication.
- Commitment to scientific rigor, compliance, and field excellence.
Qualifications:
- Advanced scientific degree required.
- 8+ years of Medical Affairs experience in biotech/pharma with at least 3 in scientific communications / field content development roles.
- Demonstrated expertise in scientific content development, field training, and Medical Affairs operations.
- Strong oncology and solid tumor experience required, lung cancer experience strongly preferred with ability to interpret and communicate complex clinical data.
- Proven experience leading cross functional initiatives and navigating MRC processes.
- Exceptional communication, facilitation, and leadership skills.
- Product launch experience preferred.
- Up to 20% travel
Additional Information:
Nuvalent is committed to fair and equitable compensation practices, aiming to provide employees with competitive total rewards packages.
The targeted salary range below reflects what Nuvalent reasonably and in good faith expects to offer for this position at the time of posting, but the final salary determination may be within or outside this range based on various factors, including, but not limited to, experience, skills, education, and market factors. The range will be reviewed regularly and is subject to change.
Nuvalent also offers a comprehensive benefit package to support our employees at each stage of their career, financial, health, and well-being journey, including medical, dental, and vision insurance, 401(k) retirement savings plan, generous paid time off (including a summer and winter company shutdown), and much more.
Annual Salary Range$225,000—$250,000 USD
Nuvalent provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.
Nuvalent is aware that many companies are dealing with fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of such companies. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information, and using such information for criminal activities.
Please be advised that all legitimate correspondence from a Nuvalent employee will come from "@ " email accounts. Automated system response emails from our Greenhouse applicant tracking system come from a " " email address. There are no variations of these email addresses and Nuvalent would not request personal and/or financial information via email. Job opportunities would only be extended after a completed job application is submitted by a candidate and a thorough interview process including 1:1 and/or group interviews via phone, video conferencing and/or in-person.
If you believe you have been contacted by anyone misrepresenting themselves as an employee of Nuvalent, please contact Nuvalent at 857-357-7000. Thank you.
PDN-a10b2cf0-a7bc-4ec5-ba5e-efe4b9070db9Job Description:
SUMMARYBerklee is the world's leading institution for the study of music, dance, and theater, offering transformative educational programs ranging from performance, production, and composition to business, education, music therapy, music and culture grounded in the Africa diaspora, and other disciplines. Its innovative curriculum blends contemporary and classical training with emerging technology and creative entrepreneurship, providing students with unparalleled resources to excel in their creative pursuits. Since its founding in Boston, Berklee has evolved into a global community, now home to over 8,000 students from more than 100 countries and connected by a network of 84,000+ alumni.
Comprising Berklee College of Music, Boston Conservatory at Berklee, Berklee NYC, Berklee Valencia, Berklee Abu Dhabi, and the Division of Pre-College, Online and Professional Programs, the institution's dedication to empowering the world's most inspired artists and creative entrepreneurs through arts education is reflected in the work of Berklee's students, faculty, and alumni - who have earned more than 3,000 award nominations, received more than 300 Grammys and 100 Latin Grammys, and won numerous Oscars, Emmys, and Tonys.
POSITION SUMMARY:
Reporting directly to the Senior Vice President of Human Resources, and serving as a member of the Human Resources leadership team, the Senior Director of Benefits and Compensation is a key advisor to leadership, faculty and staff throughout Berklee on health, welfare, retirement benefits and compensation. This position is responsible for the design, assessment, analysis, evaluation, and financial management of all benefits programs and, in close collaboration with the Senior Vice President of Human Resources, provides analysis reporting, benchmarking and consultation on compensation matters.
Strategic Analysis and Reporting
Provide senior management with data-driven analysis and recommendations for retirement offerings, including defined benefit pension and 403(b) plans.
Research and synthesize industry best practices and trends in retirement plan design to benchmark Berklee's current offerings.
Work closely with benefit brokers, retirement actuaries, ERISA experts, and other external constituents to ensure proper reporting and compliance.
Audit and ensure the effectiveness of existing benefits plans, policies and procedures.
Provide regular claims reporting, ensuring leadership is apprised of claims activity as it relates to budgeting.
Track and report on national trends, industry trends.
Research and analyze competitive health, welfare retirement and wellness practices to ensure that our programs are current, competitive, and flexible.
Perform regular job analysis and benchmark positions to the market. Produce annual benchmark pay recommendations.
Lead the planning, coordination, facilitation, administration, and reporting of the annual executive salary review program.
Serve as a partner to executives by providing guidance, education and coaching on compensation processes, guidelines, job descriptions, position evaluation and regulatory issues and compliance.
Develop and maintain standardized and updated position specifications.
Plan Administration and Oversight
Oversee $46 million benefits budget and the delivery of all associated programs within budget.
Responsible for the administration of all health, welfare, retirement, and time-off and wellness programs to ensure alignment with best practices.
In partnership with Retirement plan partners, design, plan and co-lead quarterly Retirement Committee meetings.
Provide consultation and interpretation on benefit and leave related union contract matters; Provide guidance throughout union contact negotiations.
Manage operational relationships with third-party service providers, including brokers, TPAs, and record keepers.
Maintain data integrity between Workday HRIS, payroll systems, and external vendors.
Ensure the effectiveness of all benefits and compensation policies, guidelines and procedures while recommending plan revisions and new plans that are consistent with compensation trends and organizational objectives.
Compensation
Research and analyze competitive compensation practices to ensure that our programs and practices are current, competitive, and flexible.
Oversee regular job analysis and benchmark positions to the market. Produce annual benchmark pay recommendations.
Lead the planning, coordination, facilitation, administration, and reporting of the annual executive salary review program.
Serve as a partner to executives by providing guidance, education and coaching on compensation processes, guidelines, job descriptions, position evaluation and regulatory issues and compliance.
Develop and maintain standardized and updated executive position specifications.
Compliance and Risk Management
Serve as the primary lead for regulatory compliance, including ERISA, HIPAA, COBRA, ACA, and FLSA.
Execute mandatory government filings, non-discrimination testing, and 5500 reporting.
Monitor emerging federal, state, and local laws to ensure all notifications, disclosures, and posters remain current.
Communication, Engagement and Supervision
Partner with the HR team to develop and execute communication strategies that make complex benefits easy for faculty and staff to understand.
Design and deliver presentations on benefits and compensation related topics for various stakeholders.
Update and maintain digital benefits content, including website materials and educational resources.
Provide individualized counseling on benefits matters to faculty, staff and beneficiaries
Serves as a member of the Boston Consortium of Schools; representing Berklee on benefits matters.
Provide guidance, direction and oversight to a team of three benefits and compensation professionals, ensuring opportunities for continued learning and skill development.
MINIMUM JOB QUALIFICATIONS:
Bachelor's degree required, advanced degree preferred.
CEBS, CFP, ARM-E, CCP, SPHR, or equivalent subject-appropriate professional credentials preferred.
8+ years Human Resources leadership experience in employee benefits administration, with demonstrated knowledge and experience in design and administration of health, welfare, retirement and wellness plans.
Demonstrated experience in designing, coordinating and executing compensation programs.
Knowledge of HIPAA, PHI/PII, COBRA, PFMLA, ERISA, and ACA compliance and associated federal and state regulations.
Experience with fully insured and self-insured health and welfare plans.
Defined benefit plan and 403B experience and knowledge is required.
Experience administering employee benefits and compensation in a union environment is desirable.
Demonstrated superior knowledge of subject-appropriate federal and state laws, regulations, and administrative best-practices.
Demonstrated superior data analysis and quantitative skills; superior written and oral communication skills; and the ability to maintain a high level of confidentiality and consistent strong quality of work.
Superior data analysis and project management skills.
Demonstrated strong organizational skills and the ability to meet deadlines, prioritize, and work on multiple projects simultaneously with great efficiency and attention to detail.
Ability to interact with all levels of the organization, including most senior executives.
Ability to think strategically, with a progressive approach to understanding best practices in order to meet and exceed the needs of our diverse faculty and staff population.
Excellent interpersonal skills; ease in presenting complicated information in an easy to understand manner; high level of attention to detail and accuracy.
Ability to handle sensitive, personal information with the highest degree of confidentiality.
High level of integrity, strong collaborative spirit, willingness to tackle complex matters with a strong sense of calm and professionalism.
Ability to demonstrate empathy and compassion in challenging situations.
Expert computer skills. Strong Proficiency at using Microsoft Office, specifically Microsoft Excel for data analysis. Workday HRIS experience required.
Ability to create presentations to inform, persuade, or update leadership on benefits renewals, or total rewards strategies.
WORK ENVIRONMENT:
Monday - Friday 9:00-5:00 core schedule, with the ability to manage a wide variety of project based work while meeting the day to day operational specifics of the role. Must be flexible during peak and busy seasons including Benefits Open Enrollment, audits, HR and institutional signature events, etc. Hybrid schedule with a regular weekly in-office presence.
Actively strives to foster and maintain a workplace climate that is supportive of all employees regardless of their identity, respectful of difference and genuinely open to multiple perspectives.
Hiring Range: $175,000 to $195,000; salary dependent on relevant experience and education.
Please visit the Total Rewards page to learn more about the benefits of working at Berklee.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at or call 617-747-2375.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:StaffPDN-a127459e-d539-4544-b954-36e38a2010ce
Essential Functions Essential Functions % of Time
- Manage Greenlink Training Programs: Manage the development and effective delivery of comprehensive training programs for the department that ensure all employees are knowledgeable of policies, procedures, professional development expectations, and the technical aspects of their roles. Facilitate the development, implementation, oversight, and continuous improvement of new-hire training programs for all frontline employees in operations including Bus Operators, Bus Operators-in-Training, Trolley Operators, Paratransit Operators, Transit Dispatchers, and Transit Shift Supervisors. In collaboration with division managers, develop, maintain, and continuously improve all relevant policies, procedures, documentation, and other resource materials for the facilitation of all training programs. In collaboration with the Deputy Director, develop and update departmental training policies, the Greenlink Employee Handbook, and standard operating procedures. Through Transit Shift Supervisors and Training & Onboarding Specialists, administer periodic monitoring of operators to ensure compliance with policies and procedures by conducting behind-the-wheel skill evaluations and knowledge testing for fixed-route Bus Operators, Trolley Operators, and Paratransit Operators. Maintain working knowledge of the Americans with Disabilities Act's (ADA) complimentary paratransit regulations and operations, including vehicle operations, safety, and training requirements. Assist with the ongoing development, implementation, and administration of a vehicle maintenance and facility maintenance training program to include standardized procedures for classroom and experiential training for participants. In collaboration with the Transit Safety & Risk Officer, support and facilitate training for all maintenance divisions safety-related policies and procedures, including Hazard Communications, Hazardous Energy Control (Lock Out/Tag Out), Personal Protective Equipment (PPE), OSHA industrial hygiene, and other workplace safety standards.Conduct forklift certifications and provide OSHA-required bloodborne pathogens training for occupationally exposed employees. Assist with the ongoing development, implementation, and administration of remedial skills training for frontline staff. Utilize information gathered from periodic compliance monitoring, behind-the-wheel assessments, and safety data, conduct training needs assessments to inform remedial training activities and training program development. Ensure training programs include a variety of facilitation tools or mediums that support multiple learning types and ensure learning is retained including group discussions, lectures, interactive demonstrations, critical thinking scenarios, and video-based instruction. Ensure training delivery is compliant with established training practices, operating rules, policies, procedures and federal regulations. Maintain a calendar of recurring training requirements and, in collaboration with the Safety & Risk Officer, schedule and facilitate monthly safety and training meetings accordingly. Through subordinate Training & Safety Specialists, or other designated instructors, maintain accurate and complete records of all training activities, attendance, assessments, and required certifications. Conduct periodic review of programs and analysis of key performance indicators. Monitor the efficacy and quality of training. through participant surveys, random video observations of training, and regular meetings. Ensure all staff assigned to training use training time effectively through advanced session planning. Ensure all staff involved in training maintain timely, accurate, and complete training records of all training activities. Review all training and evaluation materials for accuracy and completeness. Conduct regular audits of training records to ensure compliance with all recordkeeping requirements. Ensure Training & Onboarding Specialist comply with all Entry-Level Driver Training (ELDT) and Third-Party Tester (TPT) requirements. Provide information during audits such as the FTA Triennial Review and annual NTD reporting. Maintain up-to-date knowledge of training best practices, current industry trends, federal regulations related to training and operations, and ADA compliance through active monitoring of industry resources, industry-specific memberships and organizations, networking, and participation in professional development opportunities.
- Recruit & Screen Transit Operations Personnel: In collaboration with the General Manager of Operations and in coordination with Human Resources Employment Administrator, assist with the recruiting, screening, and interviewing of candidates for all operator positions. Actively recruit candidates by attending, organizing, and facilitating job fairs, identifying community partnerships to identify qualified applicants, utilizing digital sources for reaching and engaging potential applicants, and managing and promoting Greenlink's Employee Referral Program. In collaboration with the Public Engagement Manager and the City's Communications & Engagement Department, develop compelling public facing advertisements, posters, and digital media content to recruit applicants. Serve as the primary point of contact to support all operator applicants through the entire recruitment, application, and hiring process. Conduct preliminary review of all applications submitted by Human Resources against job requirements and process qualified candidates using the City's designated applicant tracking system. In collaboration with the General Manager of Operations, schedule interviews and conduct interviews and with candidates. At time of interview, ensure that applicant has provided the required number of professional references and completes the Safety Performance History Records (SPHRs) form to expedite the hiring process. Conduct reference checks in a timely manner. Coordinate with Human Resources to ensure applicant initiates the background screen, and reports to Employee Health for their drug screen as directed. Assist applicants in coordinating their pre-employment DOT physicals with the City's Employee Health Center. Serve as the subject matter expert for hiring and onboarding new employees within the department. Maintain detailed records tracking recruiting and hiring activities. Conduct quality assurance activities related to hiring and recruitment by analyzing engagement metrics for recruitment activities, soliciting applicant feedback on their experience with Greenlink's application and hiring process, and monitoring hiring milestone timelines.
- Supervise Staff: Supervise and monitor performance of assigned staff, including direct reports and all new Bus Operator employees until they have successfully completed training. Establish priorities, work plans, and performance expectations and standards. Cultivate a healthy and positive work environment. Ensure staff compliance with all applicable laws and regulations, City, and department policies and procedures. Establish and approve work schedules. Ensure the accuracy of and approve employee time sheets. Coordinate professional development opportunities for direct reports to maintain or expand their knowledge of industry regulations, safety requirements, and best practices. Coach, counsel, and deliver all disciplinary action for assigned employees. Write and conduct timely performance evaluations and recommend or initiate corrective actions as appropriate. Meet with operators to provide coaching and feedback as needed. Maintain a safe work environment and report any workplace accidents in a timely manner. Ensure direct reports and assigned staff comply with Greenlink's Agency Safety Plan. Encourage employees to proactively support and report safety concerns through established safety reporting channels. Promote and perpetuate a strong safety culture across all Greenlink operations, including transportation service delivery, facility operations, maintenance activities, and customer interactions.
- Manage Greenlink's Peer Instructor and Mentorship Programs: Develop, implement, and administer a Peer Instructor Program which would utilize experienced Bus Operators under the supervision of Training & Onboarding Specialists to assist with various new-hire training activities such as department orientations, classroom training, behind-the-wheel training, and route familiarization for new employees. Develop guidelines for Peer Instructor eligibility, selection, and roles and responsibilities. Conduct regular meetings with Peer Instructors and Training & Onboarding Specialists to ensure consistency of training delivery. Through Training & Onboarding Specialists, monitor Peer Instructors to ensure the quality of training delivery using participant surveys, in-person observations, or video review of training. In collaboration with the General Manager of Operations, develop, implement, and administer a New Employee Mentorship Program that utilizes Peer Instructors and Senior Bus Operators to provide ongoing support to new employees after the successful completion of training. Establish guidelines and frequency for mentorship activities that provide a structured, but natural cadence of communication between Mentors and new employees. Monitor the efficacy of the New Employee Mentorship Program through participant surveys and regular meetings with Mentors.
- Manage Greenlink's CDL Testing Program: Serve as the subject matter expert on the Federal Motor Vehicle Carrier Safety Administration's (FMCSA) ELDT Program. Ensure agency and instructor information is up to date on FMCSA's online Training Provider Registry. Monitor training program compliance with FMCSA regulations for ELDT and update as needed. Periodically audit participant records to ensure compliance with ELDT recordkeeping regulations. Monitor training records that are submitted through FMCSA's online Training Provider Registry for accuracy and timely submission. Act as the primary point for FMCSA audits of Greenlink's ELDT program. Assist Training & Onboarding Specialists with the facilitation of ELDT training for Bus Operators-in-Training as needed. Serve as the Designated Responsible Person on behalf of Greenlink for the South Carolina Department of Motor Vehicles' (SCDMV) TPT Program and a SCDMV-certified Third-Party Commercial Driver's License (CDL) Class B Examiner. Act as the primary point of contact for the SCDMV CDL Compliance Office Inspection Auditor. Conduct CDL Class B road testing for Bus Operators-in-Training, or applicants from other City departments as needed. Accurately record and upload test results for applicants using SCDMV equipment and information systems. Periodically audit applicant test records to ensure compliance with recordkeeping requirements. Monitor scheduled and performed CDL tests in the Commercial Skills Test Information Management System (CSTIMS). Facilitate random and scheduled SCDMV CDL Compliance Office audits of Greenlink's TPT program as needed. Ensure TPT certifications remain active for designated employees and that any SCDMV requirements to retain active certifications are met. Coordinate refresher training with SCDMV as required. Maintain up-to-date knowledge regarding SCDMV Third-Party Tester Program requirements and FMCSA ELDT regulations. Conduct annual review of internal TPT and ELDT programs and program materials to ensure ongoing compliance with State and Federal regulations. Ensure any changes to agency information or staff roles is promptly communicated to the SCDMV and FMCSA as needed. Collaborate with other City departments to assist with any CDL training or testing needs as requested.
Job Requirements
- Bachelor's degree in public administration, logistics, business, industrial hygiene, occupational safety, or a related field that provides the skills and abilities to meet the requirements of the position.
- Documented work experience may be substituted on a two (2) for one (1) basis.
- Over four (4) years of progressively responsible experience in transit safety and CDL operator training.
- Must have or obtain South Carolina Certified Third Party Tester for CDL within one (1) year of hire.
- Must complete the Transportation Safety Institute's (TSI) Transit Bus Operator Instructor course within one (1) year of hire.
- Must obtain Lift Truck Operator Certification within six (6) months of hire.
- Must obtain Lift Truck Instructor Certification within one (1) year of hire.
- Supervisory experience in public transit.
- Lift-Truck Operator and Instructor Certifications.
- Certified Transportation Safety Institute (TSI) Transit Bus Operator Instructor.
- Certified South Carolina Department of Motor Vehicles Third-Party Tester.
- Valid South Carolina Class B CDL with air brake provision and passenger endorsement, or the equivalent CDL from their state of residence.
- Please be advised: Applicants who do not intend to relocate to South Carolina, must reside in a neighboring State (Georgia or North Carolina) and must meet the same CDL requirements as residents of South Carolina. In addition, employees residing in a neighboring state are required to provide to the City of Greenville an annual Motor Vehicle Record from their state's Department of Motor Vehicles at the sole cost of the employee.
- Federal, state, and local legislation and regulations pertaining to public transit service.
- The ADA, as it relates to public transit.
- FTA Drug and Alcohol Program requirements.
- Workplace and Industrial safety or environmental health and safety requirements including, but not limited to OSHA regulations, FTA safety and security regulations, SC Department of Labor laws, SC Motor Vehicle Laws, DOT Commercial Driver's License Motor Vehicle laws and regulations.
- Recruiting, hiring & interviewing best practices.
- Employee performance management and corrective action techniques.
- High-level conflict resolution or mediation skills.
- High-level facilitation and instruction skills.
- Basic knowledge for Federal Medical Certification Requirements for CDL holders.
- FMCSA's ELDT regulations related to Class B passenger-carrying vehicles (airbrakes equipped).
- SCDMV TPT Program administration requirements
- DOT driver qualification file requirements.
- Public transportation emergency management techniques and best practices.
- Intelligent Transportation Systems, on-board vehicle monitoring systems, transit on-board video systems, and other industry-specific technological platforms.
- OSHA regulations for the proper containment, decontamination, and disposal of bodily fluid spills.
- Proper use of PPE in transportation and industrial environments.
- Develop, implement, and administer a CDL Class B Training Program for public transit operators.
- Conduct CDL training for Class B with passenger endorsement and without air brakes restriction.
- Stay up to date on current industry knowledge and best practices relative to public transit operations, safety, and CDL training.
- Develop and implement continued professional development programs for operations and maintenance staff.
- Demonstrate strong interpersonal techniques and demonstrate a consistent commitment and ability to work with diverse work groups and individuals.
- Apply appropriate oral and written communication techniques to various individuals ranging from Greenlink employees, the public, elected officials, community leaders, and local, state, and federal agencies.
- Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, Greenlink staff, or other agencies on sensitive issues.
- Effectively represent Greenlink to outside individuals and agencies.
- Coordinate with representatives from other departments to perform risk management, employee health and certification, finance, public communication, and planning functions related to transit operations.
- Provide supervision, leadership, training, and work direction for assigned staff.
- Effectively facilitate meetings with diverse audiences.
- Provide adaptable and effective instruction to a diverse audience of adult learners with various learning styles and needs.
- Write reports, policies, formal presentations, and/or technical and legal documents and correspondence, and compose emails in a clear and professional manner.
- Make mathematical calculations and draw logical conclusions.
- Read, analyze, and interpret professional journals, policies and procedures, financial reports, legal documents, contracts, and governmental regulations.
- Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
Working ConditionsPrimary Work Location: Office environment, field, and transit bus.Protective Equipment Required: Close toed shoes, safety vest, safety glasses, and hearing protection.Environmental/Health and Safety Factors:
Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to extreme temperature. Weekly exposure to wetness and/or humidity. Occasional exposure to mechanical hazards.Physical Demands:
Constantly requires vision, foot controls, and hearing. Frequently requires standing, fine dexterity, walking, lifting, carrying, reaching, handling/grasping, climbing, balancing, bending, crouching and stooping, twisting, and talking. Occasionally requires sitting, kneeling, crawling, and pushing/pulling. Light strength demands include exerting 20-50 pounds occasionally, exerting up to 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.Mental Demands:
Frequently requires time pressures, emergency situations, and working closely with others as part of a team. Occasionally requires frequent change of tasks, performing multiple tasks simultaneously, tedious or exacting work, noisy/distracting environment, and working an irregular schedule/overtime.Americans with Disabilities Act ComplianceThe City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.PDN-a0ef0110-ff6a-40f6-a17d-b8497f98dcf5
Were unique. You should be, too.
Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
Were different than most primary care providers. Were rapidly expanding and we need great people to join our team.
The Nurse Case Manager 1 (RN) is responsible for achieving positive patient outcomes and managing quality of care across the continuum of care. The incumbent in this role will first and foremost serve as an advocate for our patients. He/She works closely with other members of the care team to develop effective plans of care and high levels of care coordination. This care planning and coordination may follow the patient from our centers into acute and post-acute facilities, as well as, their home environments. The Nurse Case Manager 1 (RN) role also involves establishing relationships with patients families and care givers, primary care physicians, specialists, other care providers, social workers, other case managers and nurses, acute and post-acute facilities, home health care companies, and health plans. He/She adheres to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance and policies and procedures.
CORE JOB DUTIES/RESPONSIBILITIES:
- Manages and plans for transitions of care, discharge and post discharge follow-up for patients admitted to key, high-volume/high-priority hospitals.
- Establishes a trusting relationship with patients and their caregivers.
- Collaborates with clinical staff in the development and execution of the plan of care and achievement of goals. Reports variations to PCP/Transitional Care Physicians (TCP) and implements actions as appropriate.
- Builds relationships with preferred acute care providers (hospitalists, specialists, etc.).
- Directs referrals to preferred providers.
- Coordinates the integration of social services/case management functions in the pre-acute, ER, acute and post-acute setting. Coordinates the patient care, discharge and home planning processes with hospital case management departments, and other healthcare facilities.
- In conjunction with the PCP, Hospitalist, Medical Director, insurance case manager and the hospital case manager, coordinates the patient transition to the appropriate/least constrictive level of care using a preferred provider.
- Keeps the PCP aware of patient(s) condition via e-mail, DASH, HITS or other appropriate means of communication.
- Introduces self to patient/family and explains Nurse Case Managers role and processes to contact the Nurse Case Manager for questions, guidance and education.
- Provides high intensity engagement with patient and family.
- Facilitates patient/family conferences to review treatment goals and optimize resource utilization; provides family education and identifies post-hospital needs.
- Serves as a patient advocate. Enhances a collaborative relationship to maximize the patient/familys ability to make informed decisions.
- Addresses advanced care planning including treatment goals and advance directives.
- Refers cases to social worker (Hospital and ChenMed/JenCare/Dedicated) for complex psychosocial and economic needs.
- Refers cases where patient and/or family would benefit from counseling required to complete complex discharge plan to social worker.
- Reports observed or suspected child or adult abuse pursuant to mandated requirements.
- Obtains onsite and EMR access at priority facilities.
- Maintains clinical and progress notes for each patient receiving care and provides progress report to PCP and others as appropriate.
- Submits required documentation in a timely manner and in appropriate computer system.
- Participates in surveys, studies and special projects as assigned.
- Conducts concurrent medical record review using specific indicators and criteria as approved by medical staff. Acts as patient advocate: investigates and reports adverse occurrences, and performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.
- Promotes effective and efficient utilization of clinical resources and mobilizes resources to assist in achieving desired clinical outcomes within specific timeframe.
- Conducts review for appropriate utilization of services from admission through discharge. Evaluates patient satisfaction and quality of care provided.
- Communicates with physicians at regular intervals throughout hospitalization and develops an effective working relationship. Assists physicians to maintain appropriate cost, case and desired patient outcomes.
- Coordinates the provision of social services to patients, families and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services.
- Completes expanded assessment of patients and family needs at time of admission. Completes psychosocial assessment.
- Directs and participates in the development and implementation of patient care policies and protocols to provide advice and guidance in handling unusual cases or patient needs.
- Attends meetings as assigned
- Performs other duties as assigned and modified at managers discretion.
There are 4 Nurse Case Manager 1 Roles with additional Essential Job Functions:
Acute Case Manager (primarily hospital based)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Identify appropriateness of inpatient vs. observation status.
- Identify and manage safety risk (complete a social assessment), identify functional status (ADLs and PT needs), discuss medications and self-management, identify and correct knowledge deficits.
- Implement the ACM Coaching program with the appropriate patient population.
- In markets as appropriate, when patient in SNF, in conjunction with the post-acute physician, coordinate the transition to a lower level of care as soon as appropriate using a preferred provider if further services are needed.
- Facilitate discharge to appropriate level of care and preferred providers
- Communicate discharge to all stakeholders including PCP, Center Manager and Community Case Manager.
- Document the appropriate date that the patient is medically discharged and update as appropriate.
- Contact the center manager to arrange for a follow-up PCP appointment prior to discharge and whenever possible, communicate this information to the patient/caregiver.
- As appropriate, discuss patients eligibility for CCM or DM programs and identify patient interest in participation.
- Coordinate acute UR physician meetings.
Community Case Manager (primarily clinic and community based)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Provides telephonic or outpatient visits to patients at high-risk for readmissions (as identified by CM Plan) to the ER or hospital, to patients with active care planning requirements, to disease management patients per the Disease Management Plan and to others as referred via transitional care team, acute case managers and Transitional Care team.
- Visits may include evening and weekend hours with the goal of preventing ER visits or hospital admissions.
- Performs clinical functions including disease-oriented assessment and monitoring, medication monitoring, health education and self-care instructions in the outpatient setting.
Coordinate the Plan of Care:
- Conducts/coordinates initial case management assessment of patients to determine outpatient needs.
- Ensures individual plan of care reflects patient needs and services available.
- Makes recommendations to the team.
- Completes individual plan of care with patients and team members.
- Communicates instructions and methodologies as appropriate to ensure that the plan is implemented correctly.
- Assesses the environment of care, e.g., safety and security.
- Assesses the caregiver capacity and willingness to provide care.
- Assesses patient and caregiver educational needs.
- Coordinates, reports, documents and follows-up on Super Huddles and HPP/IDT meetings.
- Helps patients navigate health care systems, connecting them with community resources; orchestrates multiple facets of health care delivery and assists with administrative and logistical tasks.
- Coordinates the delivery of services to effectively address patient needs.
- Facilitates and coaches patients in using natural supports and mainstream community resources to address supportive needs.
- Maintains ongoing communication with families, community providers and others as needed to promote the health and well-being of patients.
- Establishes a supportive and motivational relationship with patients that support patient self-management
- Monitors the quality, frequency and appropriateness of HHA visits and other outpatient services.
- Assists patient and family with access to community/financial resources and refer cases to social worker as appropriate.
Community/Skilled Nursing Facility Case Manager (Community Case Manager Role with additional SNF duties as assigned)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Community Case Manager role as above.
- CM telephonic or onsite visits to SNFs, communication with physical therapists (PT), social workers, patient and families as appropriate.
- Validates appropriate level of care/LOS.
- Validates Discharge plan for safe transition home, utilization of preferred providers or timely transition to long term care.
- Reminds patient of need for 4-day PCP post hospital/SNF discharge visit and future visits.
- Collaborates with payor onsite SNF CMs.
Transitional Case Manager (Blended Acute and Community Case Manager Roles)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Acute and Community Case Manager roles as above.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Critical thinking skills required.
- Ability to work autonomously is required.
- Ability to monitor, assess and record patients progress and adjust and plan accordingly.
- Ability to plan, implement and evaluate individual patient care plans.
- Knowledge of nursing and case management theory and practice.
- Knowledge of patient care charts and patient histories.
- Knowledge of clinical and social services documentation procedures and standards.
- Knowledge of community health services and social services support agencies and networks.
- Organizing and coordinating skills.
- Ability to communicate technical information to non-technical personnel.
- Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
- Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
- Spoken and written fluency in English.
- Bilingual preferred.
PAY RANGE:
$36.9 - $52.70 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
Were ChenMed and were transforming healthcare for seniors and changing Americas healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. Were growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in peoples lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Required
Preferred
Job Industries
- Other
Were unique. You should be, too.
Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
Were different than most primary care providers. Were rapidly expanding and we need great people to join our team.
The Nurse Case Manager 1 (RN) is responsible for achieving positive patient outcomes and managing quality of care across the continuum of care. The incumbent in this role will first and foremost serve as an advocate for our patients. He/She works closely with other members of the care team to develop effective plans of care and high levels of care coordination. This care planning and coordination may follow the patient from our centers into acute and post-acute facilities, as well as, their home environments. The Nurse Case Manager 1 (RN) role also involves establishing relationships with patients families and care givers, primary care physicians, specialists, other care providers, social workers, other case managers and nurses, acute and post-acute facilities, home health care companies, and health plans. He/She adheres to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance and policies and procedures.
CORE JOB DUTIES/RESPONSIBILITIES:
- Manages and plans for transitions of care, discharge and post discharge follow-up for patients admitted to key, high-volume/high-priority hospitals.
- Establishes a trusting relationship with patients and their caregivers.
- Collaborates with clinical staff in the development and execution of the plan of care and achievement of goals. Reports variations to PCP/Transitional Care Physicians (TCP) and implements actions as appropriate.
- Builds relationships with preferred acute care providers (hospitalists, specialists, etc.).
- Directs referrals to preferred providers.
- Coordinates the integration of social services/case management functions in the pre-acute, ER, acute and post-acute setting. Coordinates the patient care, discharge and home planning processes with hospital case management departments, and other healthcare facilities.
- In conjunction with the PCP, Hospitalist, Medical Director, insurance case manager and the hospital case manager, coordinates the patient transition to the appropriate/least constrictive level of care using a preferred provider.
- Keeps the PCP aware of patient(s) condition via e-mail, DASH, HITS or other appropriate means of communication.
- Introduces self to patient/family and explains Nurse Case Managers role and processes to contact the Nurse Case Manager for questions, guidance and education.
- Provides high intensity engagement with patient and family.
- Facilitates patient/family conferences to review treatment goals and optimize resource utilization; provides family education and identifies post-hospital needs.
- Serves as a patient advocate. Enhances a collaborative relationship to maximize the patient/familys ability to make informed decisions.
- Addresses advanced care planning including treatment goals and advance directives.
- Refers cases to social worker (Hospital and ChenMed/JenCare/Dedicated) for complex psychosocial and economic needs.
- Refers cases where patient and/or family would benefit from counseling required to complete complex discharge plan to social worker.
- Reports observed or suspected child or adult abuse pursuant to mandated requirements.
- Obtains onsite and EMR access at priority facilities.
- Maintains clinical and progress notes for each patient receiving care and provides progress report to PCP and others as appropriate.
- Submits required documentation in a timely manner and in appropriate computer system.
- Participates in surveys, studies and special projects as assigned.
- Conducts concurrent medical record review using specific indicators and criteria as approved by medical staff. Acts as patient advocate: investigates and reports adverse occurrences, and performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.
- Promotes effective and efficient utilization of clinical resources and mobilizes resources to assist in achieving desired clinical outcomes within specific timeframe.
- Conducts review for appropriate utilization of services from admission through discharge. Evaluates patient satisfaction and quality of care provided.
- Communicates with physicians at regular intervals throughout hospitalization and develops an effective working relationship. Assists physicians to maintain appropriate cost, case and desired patient outcomes.
- Coordinates the provision of social services to patients, families and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services.
- Completes expanded assessment of patients and family needs at time of admission. Completes psychosocial assessment.
- Directs and participates in the development and implementation of patient care policies and protocols to provide advice and guidance in handling unusual cases or patient needs.
- Attends meetings as assigned
- Performs other duties as assigned and modified at managers discretion.
There are 4 Nurse Case Manager 1 Roles with additional Essential Job Functions:
Acute Case Manager (primarily hospital based)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Identify appropriateness of inpatient vs. observation status.
- Identify and manage safety risk (complete a social assessment), identify functional status (ADLs and PT needs), discuss medications and self-management, identify and correct knowledge deficits.
- Implement the ACM Coaching program with the appropriate patient population.
- In markets as appropriate, when patient in SNF, in conjunction with the post-acute physician, coordinate the transition to a lower level of care as soon as appropriate using a preferred provider if further services are needed.
- Facilitate discharge to appropriate level of care and preferred providers
- Communicate discharge to all stakeholders including PCP, Center Manager and Community Case Manager.
- Document the appropriate date that the patient is medically discharged and update as appropriate.
- Contact the center manager to arrange for a follow-up PCP appointment prior to discharge and whenever possible, communicate this information to the patient/caregiver.
- As appropriate, discuss patients eligibility for CCM or DM programs and identify patient interest in participation.
- Coordinate acute UR physician meetings.
Community Case Manager (primarily clinic and community based)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Provides telephonic or outpatient visits to patients at high-risk for readmissions (as identified by CM Plan) to the ER or hospital, to patients with active care planning requirements, to disease management patients per the Disease Management Plan and to others as referred via transitional care team, acute case managers and Transitional Care team.
- Visits may include evening and weekend hours with the goal of preventing ER visits or hospital admissions.
- Performs clinical functions including disease-oriented assessment and monitoring, medication monitoring, health education and self-care instructions in the outpatient setting.
Coordinate the Plan of Care:
- Conducts/coordinates initial case management assessment of patients to determine outpatient needs.
- Ensures individual plan of care reflects patient needs and services available.
- Makes recommendations to the team.
- Completes individual plan of care with patients and team members.
- Communicates instructions and methodologies as appropriate to ensure that the plan is implemented correctly.
- Assesses the environment of care, e.g., safety and security.
- Assesses the caregiver capacity and willingness to provide care.
- Assesses patient and caregiver educational needs.
- Coordinates, reports, documents and follows-up on Super Huddles and HPP/IDT meetings.
- Helps patients navigate health care systems, connecting them with community resources; orchestrates multiple facets of health care delivery and assists with administrative and logistical tasks.
- Coordinates the delivery of services to effectively address patient needs.
- Facilitates and coaches patients in using natural supports and mainstream community resources to address supportive needs.
- Maintains ongoing communication with families, community providers and others as needed to promote the health and well-being of patients.
- Establishes a supportive and motivational relationship with patients that support patient self-management
- Monitors the quality, frequency and appropriateness of HHA visits and other outpatient services.
- Assists patient and family with access to community/financial resources and refer cases to social worker as appropriate.
Community/Skilled Nursing Facility Case Manager (Community Case Manager Role with additional SNF duties as assigned)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Community Case Manager role as above.
- CM telephonic or onsite visits to SNFs, communication with physical therapists (PT), social workers, patient and families as appropriate.
- Validates appropriate level of care/LOS.
- Validates Discharge plan for safe transition home, utilization of preferred providers or timely transition to long term care.
- Reminds patient of need for 4-day PCP post hospital/SNF discharge visit and future visits.
- Collaborates with payor onsite SNF CMs.
Transitional Case Manager (Blended Acute and Community Case Manager Roles)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Acute and Community Case Manager roles as above.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Critical thinking skills required.
- Ability to work autonomously is required.
- Ability to monitor, assess and record patients progress and adjust and plan accordingly.
- Ability to plan, implement and evaluate individual patient care plans.
- Knowledge of nursing and case management theory and practice.
- Knowledge of patient care charts and patient histories.
- Knowledge of clinical and social services documentation procedures and standards.
- Knowledge of community health services and social services support agencies and networks.
- Organizing and coordinating skills.
- Ability to communicate technical information to non-technical personnel.
- Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
- Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
- Spoken and written fluency in English.
- Bilingual preferred.
PAY RANGE:
$36.9 - $52.70 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
Were ChenMed and were transforming healthcare for seniors and changing Americas healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. Were growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in peoples lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Required
Preferred
Job Industries
- Other
About Dementia Alliance of North Carolina
Dementia Alliance of North Carolina believes everyone impacted by dementia deserves support, dignity, and hope—until there is a world without dementia. Serving more than 210,500 people across our state, we are committed to building a culture of care that meets families where they are.
As North Carolina’s trusted resource for dementia education, support, and navigation, 100% of donated funds remain in North Carolina to directly benefit individuals and caregivers. Through strong partnerships, practical education, and compassionate support, we walk alongside families every day.
We are a collaborative, mission-driven team focused on helping caregivers better understand dementia and connect with meaningful support.
Position Overview
The Education & Outreach Manager supports statewide efforts to strengthen understanding of dementia and increase access to caregiver resources. This outward-facing role focuses on delivering education, listening to community needs, and building practical partnerships across North Carolina.
Reporting to the Executive Director, this role serves as a primary educator and community representative. The position centers on implementation and collaboration with internal program staff.
Core responsibilities include conducting needs assessments, delivering education to diverse audiences, building community relationships, coordinating available resources responsibly, and tracking education outcomes.
This role is based in North Carolina and requires regular statewide travel, including occasional evenings or weekends for community events.
Key Responsibilities
Needs Assessment & Educational Planning
Conduct community and partner needs assessments to determine training needs, appropriate partners, and timing
Work closely with Dementia Navigators to identify caregiver concerns and frequently asked questions
Work closely with My Music NC Program Director to determine education needs
Translate identified needs into relevant education offerings
Match training needs with available organizational resources
Coordinate resources responsibly and practice strong stewardship
Balance immediate requests with broader statewide education needs
Education Delivery & Facilitation
Deliver dementia education statewide through workshops, professional trainings, conferences, and online platforms
Adapt content and facilitation style to varied audiences
Integrate information about Dementia Alliance programs and caregiver resources into presentations
Help caregivers apply learning to real-life situations
Represent the organization as a knowledgeable and compassionate educator
Community Engagement & Partnership Development
Serve as a visible representative of Dementia Alliance across North Carolina
Participate in community events and partner initiatives
Build and maintain relationships with nonprofit, healthcare, faith-based, and community partners
Identify opportunities to expand education access
Share relevant community insights with leadership
Represent the organization on external boards or committees as appropriate
Cross-Team Collaboration & Lead Generation
Generate and track contacts and partnership opportunities through outreach efforts
Share relevant leads with the Development Director
Collaborate with Marketing to promote activities and contribute content
Support consistent, mission-aligned messaging
Data Tracking & Reporting
Track education activity, including events, attendance, audience types, and geographic reach
Monitor referrals to Dementia Alliance programs and services
Track outreach-generated partnership and fundraising leads
Provide timely reports to support program improvement and grant requirements
Who We’re Looking For
This role requires a confident educator who listens carefully to communities and translates what families are asking for into practical education.
You are:
Knowledgeable about dementia and caregiving
Comfortable presenting to diverse audiences
Skilled at facilitating conversations about caregiving challenges
Thoughtful about coordinating resources responsibly
Able to balance big-picture needs with day-to-day details
Skilled at building trust with community partners
Organized and dependable
Skilled in adult learning and experiential delivery
Comfortable traveling statewide
Dementia Alliance of North Carolina is an equal opportunity employer and encourages candidates from diverse backgrounds to apply
You understand that strong education helps caregivers feel informed, prepared, and supported.
Required Qualifications
Strong knowledge of dementia and dementia caregiving
Experience delivering education, training, or public presentations
Strong public speaking and facilitation skills
Experience contributing to or conducting needs assessments
Ability to build and maintain community relationships
Willingness and ability to travel statewide
Education
Bachelor’s degree required
Master’s degree a plus
Preferred Qualifications
Bilingual proficiency
Professional background in dementia care, aging services, healthcare, education, public health, or related field
Experience delivering virtual and/or hybrid education
Work Location
This position is initially based in our Raleigh office. The selected candidate is expected to work in-office at least three days per week during the first three months of employment. After that period, a hybrid schedule may be arranged, with in-office time determined in collaboration with the supervisor.
Why This Role Matters
The Education & Outreach Manager strengthens understanding of dementia and helps individuals and communities adapt to it. This role equips caregivers with practical tools they can apply in complex, real-life situations.
By listening to families, working with Dementia Navigators to identify emerging needs, and delivering responsive education statewide, this role helps ensure caregivers know help exists — and know what to do next. Thoughtful coordination of resources and community partnerships supports the organization’s ongoing impact across North Carolina.
Salary Range: $50,000 - $60,000 (commensurate with experience)
Benefits
Dementia Alliance of North Carolina offers a competitive benefits package, including:
80% employer-paid health insurance
20% employer-paid dental and vision coverage
Life insurance
401(k) with matching after the first year of employment
Paid holidays, vacation, and sick leave
Professional development support
Mileage reimbursement
Ready to Apply?
Email the following documents to
Applications will be reviewed starting Mar 27, 2026
Cover letter (no more than 1 page)
Resume (no more than 2 pages)
List of two or more professional references
Please submit a 5-minute recording of a mini-training on a dementia-related topic for a community-based audience, in the format of your choice.
Incomplete applications will not be considered.
Please use the subject line “Education and Outreach Manager” in your email.
No calls, please.
