Moss Luxury Consignment Jobs in Usa

Art Director / Graphic Designer (Confidential Beauty Brand)

Coconut Grove, Miami, FL (Hybrid)

Temp-to-Perm | Full-Time

Compensation: DOE (Flexible – Open to Range Discussions)

Start Date: ASAP (Target onboarding before April 22 launch)

A confidential, soon-to-launch beauty brand is seeking a highly creative and strategic Art Director / Graphic Designer to help shape and execute its visual identity ahead of a major Earth Day launch. This is a hybrid, temp-to-perm opportunity based in Coconut Grove, working directly with the Founder and Chief Brand Officer to build a refined, elevated, and system-driven brand world from the ground up.

About the Brand

This emerging skincare brand is built on one belief: The body already knows what to do — it just needs the essentials.

Launching on Earth Day (April 22), the brand prioritizes education, clean formulation, ingredient integrity, and ritual over routine. The aesthetic blends clinical credibility with editorial minimalism and modern apothecary energy.

The Role

This position requires both hands-on design execution and art direction oversight. You must be able to design daily, think systemically, and protect brand integrity at every touchpoint.

As the brand prepares for launch, you will lead the design and creative direction of:

• Educational, minimal informational assets
• Ingredient storytelling visuals
• Clinical data and formulation breakdown graphics
• Product reveal systems (including a 3-product ritual + hero SKU launch)
• Launch campaign creative
• Social media feed architecture + template systems
• Landing page and e-commerce visuals
• Pre-sale and launch materials
• Packaging support and scent storytelling
• Ongoing campaign refreshes post-launch

Design Language & Aesthetic Direction

The visual identity should reflect:

• Luxury restraint
• Editorial structure
• Texture-forward visuals
• Earth-tone palettes (stone, bone, sand, muted clay)
• Clean typography systems
• Intentional negative space
• Clinical but warm minimalism

Avoid:

• Over-designed graphics
• Trend fonts
• Loud color palettes
• Influencer-style glossy skincare aesthetics
• Fast-beauty energy

Key Responsibilities

• Build and refine brand design systems (grids, typography, spacing, visual hierarchy)
• Partner closely with Founder + Chief Brand Officer on campaign creative direction
• Execute digital and print design deliverables
• Maintain consistency across all brand touchpoints
• Translate scientific and formulation data into digestible visual narratives
• Create moodboards and art direction references for campaigns and shoots
• Maintain organized asset libraries and brand files
• Collaborate cross-functionally with marketing and social teams

Qualifications

• 3+ years experience in graphic design and/or art direction
• Strong portfolio within beauty, wellness, fashion, or luxury brands
• Exceptional typography and visual hierarchy skills
• Experience building brand systems (not just standalone social posts)
• Ability to thrive in a fast-paced, pre-launch environment
• Strong communication and collaboration skills
• Miami-based or willing to work hybrid in Coconut Grove

Bonus Experience

• Science-forward or clean beauty brands
• Packaging design
• Ingredient transparency storytelling
• Art directing shoots or campaign production

Interview Process

• NDA required prior to interviewing
• Please submit BOTH your LinkedIn profile and portfolio
• If advanced past the first round, you will be asked to:
• Provide 3 past projects aligned with this aesthetic direction
• Include a brief explanation of your role in each project

This is a rare opportunity to build a brand’s visual identity from inception through launch and beyond. Long-term growth potential available based on performance.

If you are passionate about refined design systems, ingredient-forward storytelling, and building a luxury brand with integrity — we would love to connect.

Please submit your resume in Word format for immediate consideration!

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Our client, a luxury jewelry brand, is seeking a Senior Designer to join the team in a full-time capacity!

Responsibilities

• Manage the design calendar in collaboration with the Creative Director and Product

Development team to ensure timely execution of seasonal product.

• Collaborate closely with Product Development, Merchandising, and Marketing to

align design intent with business strategy, production feasibility, and storytelling.

• Ensure that materials, craftsmanship, and detailing uphold the brands standards of

quality and luxury.

• Stay informed of design trends, cultural movements, and consumer insights that

can inspire innovation within the brand.

• Support cross-functional initiatives including special projects, collaborations, and

one-of-a-kind designs for editorial and celebrity clients.

Requirements:

• 8+ years of professional experience in luxury jewelry design, with at least 5

years working within a design team.

• Bachelor’s degree in Jewelry Design, Fine Arts, or related ?eld (or equivalent

experience).

• Exceptional creative vision and strong understanding of form, proportion, and

materials, especially in precious metals and gemstones.

• Deep familiarity with the jewelry development process - from sketch to sample to

production.

• Proven ability to collaborate within a creative team
• Strong communication skills and the ability to present ideas effectively to cross functional
• A strong portfolio demonstrating a clear creative vision and excellent execution of

concepts

Please submit your resume for consideration.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Events to a T is a luxury event design and planning company creating beautifully curated celebrations that balance timeless style with personal expression. We specialize in thoughtfully designed, flawlessly executed events that blend creativity, precision, and an elevated guest experience, refining every detail to deliver celebrations that feel polished, intentional, and unforgettable.

We are seeking a part-time Event Assistant to support our events and help bring our clients’ visions to life. This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on work, and is passionate about creating seamless, memorable events.

Key Responsibilities Include

• Set up event day details, including linens, décor, table numbers, place cards, menus, and Events By Design rentals/equipment
• Strike and organize client décor and personal belongings after events
• Assist with vendor arrivals, check-ins, and answering onsite questions
• Supervise third-party vendor staff performance during events
• Support the Lead Planner to ensure the event runs smoothly and the guest and client experience is of the highest quality
• Follow planning documents and event timelines to maintain consistency and accuracy

Who You Are

• Reliable, organized, and hands on with a strong attention to detail
• Comfortable working in fast-paced, physically active environments
• Available to work on weekends for events
• Enthusiastic about delivering a luxury client experience

Why Join Events to a T?

• Work on visually impactful, detail-driven events
• Gain hands on experience in luxury event production
• Collaborate with a talented, high energy team
• Build skills and connections in the events industry

If you enjoy contributing to seamless event productions and helping bring beautifully designed celebrations to life, we’d love to meet you!

Job Summary

Join our team! The Charles Hotel, a luxury 4 diamond hotel located near Harvard Square in Cambridge, MA, is seeking a Restaurant Manager for Henrietta's Table, our award-winning restaurant serving up a "fresh and honest” approach to regional food. The Restaurant Manager, will be responsible for assuring attentive, friendly, courteous and efficient service in the restaurant while adhering to budgeted payroll and overhead cost. On the menu at Henrietta's Table is a showcase of organic ingredients sourced directly from Massachusetts farms and New England’s coastline, topped only by the bright and charismatic country home ambiance that accompanies it.

Joining Henrietta's Table at The Charles Hotel, you will be surrounded with entrepreneurial, like-minded peers that an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:

• Blue Cross Blue Shield medical insurance starting from $1.16* weekly

• Access to 401(k) and company match

• Eight annual paid holidays with an extra personal day

• Travel benefits across multiple brands

• Complimentary daily meal

• Free fitness center

• $5 discounted daily parking

• $1000 referral bonus

• Rate is subject to change.

Qualifications

• Excellent verbal and written English communication skills are required.

• A minimum of three years restaurant experience desired

• One year restaurant supervisory experience a must

• Successful TIPs training and the ability to use order and payment systems is helpful.

• This position requires full mobility, continuous quick-paced movement, lifting and carrying up to 40 pounds and pushing food carts up to 50 pounds.

• Ideal candidate must be flexible to work mornings, nights, weekends, holidays.

Responsibilities

• Conduct monthly beverage inventories and reconciliations.

• Ensure that the quality and presentation of all food products are according to The Charles Hotel’s standard.

• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.

• Initiate all necessary F&B-related reports according to company standards.

• Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers.

• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments

• Maintain required pars of all stock.

• Review food sales for accuracy daily.

• Perform any other duties as requested management.

Property Details

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage

• Short-Term and Long-Term Disability Income

• Term Life and AD&D Insurance

• Paid Time Off

• Employee Assistance Program

• 401k Retirement Plan

Job Title: Food & Beverage Manager – Asian Cuisine Experience Required

Location: Park City, UT

Salary: $80,000+ Bonus

Benefits: Relocation assistance, 401(k), PTO, comprehensive health benefits

About the Role

We are hiring on behalf of a luxury mountain resort in Park City, featuring ski-in/ski-out access, world-class spa facilities, and multiple fine dining venues. Among these is a high-end Asian dining concept offering sushi, sashimi, and contemporary Asian-inspired dishes in an intimate, stylish setting. The resort also includes full-service lounges and bars providing handcrafted cocktails, small plates, and live entertainment.

As the Food & Beverage Manager, you will oversee all operations of the Asian dining offerings while maintaining the highest standards of service, culinary quality, and guest satisfaction.

Position Summary

This role is responsible for managing all aspects of operations for the Asian dining outlets and related F&B venues at the resort. The ideal candidate brings strong leadership skills, extensive experience with Asian cuisine, and a proven track record in luxury hospitality.

Qualifications

• Minimum 5 years of F&B management experience in luxury or resort hospitality.
• Strong expertise in Asian cuisine, sushi, or Japanese dining concepts is required.
• Exceptional leadership, communication, and organizational skills.
• Proven ability to manage budgets, labor, and operational metrics.
• Guest-focused mindset with outstanding problem-solving skills.
• Prior experience in resort-based F&B operations is a plus.

Compensation & Benefits

• Salary: $80,000–$90,000 annually
• Bonus: Performance-based incentives
• Relocation assistance for qualifying candidates
• 401(k) retirement plan
• Paid Time Off (PTO) and comprehensive health benefits

Overview

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The Sales Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The Sales Manager will effectively lead, coach and support sales professionals with a focus clientele development and providing a high level of customer service to create a luxury experience.

The David Yurman Beverly Hills Sales Manager will be accountable for the following key deliverables:

Core Responsibilities

Achieve and/or Exceed Sales Plan

• Partner with sales professionals to meet their individual sales plans and KPI
• Participate in the development and execution of strategic initiatives to deliver the sales budget.
• Demonstrate an active role on the selling floor through sales leadership and client development
• Support sales professionals in closing sales
• Facilitate the implementation and success of special events held at the retail store
• Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market. Maintain visual presentation based on company vision and market needs

Clientele/Service Management

• Coach and Monitor in partnership with Retail Store Director, on sales professionals accountability for client outreach and relationship development
• Ensure store data capture goals are being achieved
• Maintain a luxury environment that is warm and hospitable, and ensuring that the correct interpretation of and implementation of visual guidelines are being met.
• Provide appropriate feedback in partnership with Retail Store Director, to staff to ensure that they have demonstrated the appropriate skills necessary to provide a positive and rewarding client experience in all customer interactions

Operations

• Manage the day-to-day activities on the sales floor. Maintain presence on the sales floor to supervise staff and ensure appropriate floor coverage.
• Maintain appropriate business controls such as store inventory, requests for stock replenishment and all repairs/returns.
• Implement and support all security measures.
• Partners with the sales professionals in the administration of special order requests
• Oversee store opening and closing in the absence of the Retail Store Manager.

Talent

• Partners with the Retail Store Director in hiring and providing performance review feedback. Trains new Sales Associates.
• Provide leadership to staff through monthly scheduled meetings to review and coach on overall performance
• Provide formal and informal feedback to staff to build ongoing development opportunities
• Explain and enforce KPIs and ensure that staff is trending to those measures

Qualifications

• Work Experience: Minimum 1-2 years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations
• Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff
• Ability to manage multiple tasks in a fast-paced environment
• Proven ability to drive results, and strategic vision to develop business
• Fine Jewelry and or Fine Watch experience preferred, but not required
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Computer Skills: Proficient in Microsoft Word, Excel, and Outlook

The expected base salary for this role is $90,000-$115,000 annually.

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

AKRIS is an international fashion house founded in 1922 in St. Gallen, Switzerland. Driven by the vision of Creative director Albert Kriemler, who designs sleek and effortless silhouettes for a discerning global clientele of women with purpose. The family-owned fashion house is renowned for its rarefied and innovative double-face fabrics, for pushing the boundaries of St Gallen embroidery and pioneering digital photo printing techniques.

Your impact to the business:

Your primary focus as a Sales Associate will be to grow the Ready-to-Wear business while simultaneously developing handbag and accessories categories. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, your goal will be to build lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding boutique operating processes.

You possess entrepreneurial spirit, passion for the brand, you can exemplify the company’s values and knowledge of the luxury/retail business. You have a passion for providing excellent service and you partner with the sales team and store leadership on key initiatives that support and drive sales and KPI targets.

Essential Functions:

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI)
• Demonstrate strong product expertise, engage clients through the details and stories of our product with a confident fashion voice
• Actively use styling and selling technology to deliver the customer experience and drive sales
• Build and maintain client book as well as gain new clients
• Resolves client issues in a timely manner
• Proficient and accurate use of the POS system
• May be responsible for opening/closing the boutique as needed
• Participate in in stocking the store
• Maintain visual merchandising standards per company VM standards
• Be a positive role model
• Always maintain professional communication with store management, peers and clients
• Participate in monthly meetings and trainings
• Maintain a professional appearance and follow AKRIS uniform guidelines

Knowledge and Skills:

• Passion for human relationships, luxury, fashion, art, and design
• Tech savvy; ability to use and learn different software programs
• Excellent communication (verbal and written) skills, demonstrated passion for working as a team and strong drive for business results

Requirements:

• Previous luxury/contemporary Retail sales experience
• Position requires prolonged periods of standing/walking around store or department.
• Ability to lift/move up to 25 lbs.
• Able to work a flexible schedule, including holidays and weekends
• RTW experience preferred but not required

AKRIS is an equal opportunity employer. We are proud to employ talent from many different backgrounds, experiences, and identities. We continue to work towards creating a workforce that represents the diversity of our clients and communities and we offer an inclusive environment of mutual respect where our employees feel included, developed, and heard

Wool Plumbing Supply & Kohler are seeking Design Sales Consultants for our new Fort Lauderdale location.

Join the Kohler Store team as a Design Sales Consultant! In this exciting role, you will be tasked with specifying kitchen and bath faucets, lighting, tile, and fixtures in a luxury showroom setting. Products offered include Kohler's expansive portfolio of brands, including both Kohler and Kallista brands. Kohler is the largest kitchen and bath brand in the world.

This sales-based, results driven position relies heavily on design-influence with the opportunity to work with walk-in homeowners and appointment based trade partners, including top interior designers and members of the trade community. (Approximately 90% sales, 10% design). The consultant will be responsible for driving top-line sales through the consistent achievement of personal sales targets and goals.

Compensation consists of a moderate base wage in conjunction with an open-ended commission and bonus structure. Due to the commission component, the total compensation range may vary depending upon the performance, success, and tenure of the sales consultant.

Key duties of the position include:

-Leverage Salesforce to manage customer relationships, interactions, leads and opportunities to demonstrate an accurate pipeline.

-Develop new relationships and business for Kohler to meet and exceed sales goals.

-Conduct daily follow up with customers, quotes and leads to generate and close business.

-Engage in strategic outreach to develop and grow the client base.

-Network with the professional trade through involvement in associations, meetings and events; including in-store events.

How To Apply

Apply directly through LinkedIn, and you may also email your resume to careers @ with the subject "Kohler Store".

Daily tasks may include:

-Drive sales to meet and exceed individual and team sales plans:

-Provide high quality customer service to scheduled appointments and walk-in traffic.

-Conduct daily follow-up on outstanding quotes.

-Develop and execute marketing plans to current and potential customer base.

-Participate in planning and execution of in-store events.

-Understands how to win as a team and brings forth a team mentality.

-Develop repeat sales, new relationships, and future business.

-Create a strategic sales plan and detailed tracking of customer interactions, quotes, and opportunities.

-Conduct outside sales calls, with a focus on targeted top-selling and high-potential accounts, marketing new and featured products.

-Follow up on leads to generate new business.

-Network with the professional trade through involvement in associations, meetings and events.

-Deliver exceptional customer service.

-Provide prompt and friendly service to every customer that walks into the store.

-Follow up on all sales to ensure customer satisfaction and service are met.

-Maintain a well-organized and aesthetically pleasing environment.

-Drives repeat customers by going above and beyond to connect with customers in a meaningful and personal way.

-Administer sales process to ensure timely and accurate completion of all sales:

-Process quotes and sales paperwork.

-Partner with Kohler Customer Care team to track orders for customers and ensure quality service.

-Continually develop sales skills and product knowledge:

-Develop detailed knowledge of all product lines and features.

-Participate in training activities, including product knowledge presentations and online learning, to supplement product knowledge.

-Complete training courses to continually develop and hone presentation, negotiation, and sales skills.

Skills/Requirements

Minimum of 3 years prior sales experience required, in a high-end sales / service industry preferred. A track record of consistently meeting or exceeding sales goals required. Strong preference given to prior sales experience in interior or architectural design or luxury retail sales. Candidates must be capable of creating and communicating product and / or design solutions in a timely manner and articulate why to buy from Kohler Stores.

Why Work at The Kohler Store by Wool Supply?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Wool Supply offers a benefits package including a competitive salary, health insurance, 401(k) with company matching, and a generous vacation policy!

About Us

Founded in 1873 and headquartered in Kohler, Wisconsin, Kohler is one of America's oldest and largest privately held companies. With more than 50 manufacturing locations worldwide, Kohler is a global leader in the design, innovation and manufacture of kitchen and bath products; engines and power systems; luxury cabinetry and tile; and owner/operator of two of the world's finest five-star hospitality and golf resort destinations in Kohler, Wisconsin, and St. Andrews, Scotland. For additional details, please visit .

Beyond the competitive benefits and compensation, Wool Supply proudly offers a rich history of a local, multi-generational family business local to the South Florida community. The Kohler Store is owned and operated by Wool Supply. Wool Supply is a privately held, family owned South Florida business. Please visit and to find out more about the company, and , , , and to learn more about the products featured in the store.

Brent Miller Jewelers is seeking an experienced Sales Manager to lead the sales team in delivering an elevated, client-centric experience that reflects the Brent Miller standard. Reporting to the Store Director, this role is responsible for driving sales performance, fostering a culture of service excellence, and supporting talent development. The ideal candidate is a confident leader with a strong background in sales and leadership, a passion for luxury service, and a talent for developing high-performing teams.

SALES LEADERSHIP

• Develop and execute strategic initiatives that deliver store and category specific sales targets.
• Lead, motivate, and coach the sales team to consistently achieve individual sales goals.
• Actively lead by example on the sales floor to develop and support all client relationships. 
• Demonstrate a strong sense of business acumen and assess local market opportunities to implement a proactive and effective sales strategy.

CLIENT EXPERIENCE & STORE OPERATIONS

• Champion a luxury client experience across all aspects of the business including sales, service, and operations.
• Maintain a strong presence on the sales floor to model and coach to the Brent Miller selling behaviors.
• Utilize store amenities and hospitality to create a unique shopping experience.
• Oversee tasks including scheduling, payroll, and visual merchandising.

TEAM DEVELOPMENT & TALENT MANAGEMENT

• Attract and retain top talent to support a high-performance culture.
• Conduct ongoing coaching, training, and performance evaluations.
• Lead the performance management process through quarterly and annual reviews.
• Implement development plans for individual team members.
• Responsible for creating a positive and inclusive work environment for all team members.

CLIENT DEVELOPMENT

• Lead clienteling strategies and track sales pipelines to ensure sustained growth.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Manage outreach strategies, client follow-up, and appointment preparation.

SKILLS

• Relationship building and people leadership                                  
• Sales strategy and execution           
• Coaching and performance management
• Strategic planning and project management
• Strong attention to detail and organization
• Excellent communication (written, verbal, presentation & facilitation)
• Scheduling / Time management
• Conflict resolution

EXPERIENCE 

• Minimum of 3 years of luxury retail or hospitality sales management 
• Proven record in team leadership and exceeding sales targets
• Experience with coaching and employee development plans
• GIA training or prior jewelry/watch knowledge 

WHY BRENT MILLER

We’re more than a jewelry store.  We’re a legacy built on relationships, craftsmanship, and excellence.  When you join our team, you become part of a supportive, driven, and creative culture where your ideas are valued and your contributions make an impact.

We offer:

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan with employer contributions after one year of service
• Opportunities for professional growth
• Relocation assistance will be considered on a case-by-case scenario

About Role

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

Sales

• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
• Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
• Manage and motivate the team to consistently achieve or exceed sales targets
• Develop sales tactics with the sales team to increase closing rate
• Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
• Lead client development strategies to cultivate new clients
• Drive business through key product pillars and KPIs

Service

• Execute in all things with a client-centric approach
• Handle all customer escalations across Bespoke and fine jewelry
• Lead, model and coach based on client feedback and elevate the Ring Concierge experience
• Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times
• Optimize hospitality to create unique experiences
• Take action on client feedback to improve customer service
• In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner

Talent

• Attract, hire, and retain top talent to cultivate a climate of high performance
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
• Utilize training and development opportunities to effectively support growth and development to drive performance

Operations

• Oversee team inboxes to ensure timely, high-quality client communication
• Hold the team accountable to response-time and follow-up expectations
• Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
• Ensure exceptional operational support to drive sales and service
• Manage efficient back of house and ensure consistency with established operational procedures
• Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures
• Act as liaison between sourcing, production team and sales team as well as to other departments within the company

About You

• Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service
• Deep knowledge of diamonds, including quality assessment, grading, and industry standards
• Passion for luxury products, fashion trends, and a keen eye for design aesthetics
• Strong analytical skills to interpret sales data and make data-driven decisions
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment

Requirements

• 10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role
• Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
• Proficiency in CRM software or other sales tools
• Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus

Details

• Full-time role, based between our Midtown NYC office and our SoHo boutique
• Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed
• 401k with employer match program
• Generous employee discounts on our fine jewelry
• Paid time off, including an extra allowance of 3 days annually for religious observances
• The salary for this position is $130,000 commensurate with experience