Ring Concierge Jobs in Usa

About Role

Ring Concierge, a rapidly growing, female-founded fine jewelry company specializing in customized engagement rings and fine jewelry, is looking for a Senior Director, Ecommerce to join our team. This key leadership role will focus on shaping the vision and strategy for our digital presence, driving sustainable business growth, and delivering exceptional online experiences for our clients. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is highly organized.

Responsibilities

• Define and execute a comprehensive digital commerce strategy to drive revenue growth and connect with customers and prospects to differentiate the brand and meet consumer needs on .
• Oversee the digital product and testing roadmaps, ensuring the development of innovative features, functionality, and content that enhance the digital shopping experience.
• Partner with cross-functional teams—including retail, product, merchandising, bridal sales, finance, and marketing—to align on key initiatives, product launches, and promotional strategies.
• Collaborate with marketing teams to implement digital brand campaigns that drive traffic, increase conversion rates, and build brand awareness.
• Work closely with retail and omnichannel teams to ensure a seamless integration between online and offline customer experiences.
• Manage relationships with external partners, including web development, UX/UI, and technology vendors, to support e-commerce goals.
• Conduct user research and customer journey mapping to understand user behavior and implement improvements based on insights.
• Continuously analyze and refine the customer journey to increase conversion rates and boost sales.
• Monitor KPIs and analytics to track performance, customer behavior, and business trends; provide regular reporting to executive leadership.
• Foster a culture of collaboration, innovation, and high performance.
• Stay ahead in the fine jewelry industry by consistently analyzing the competitive landscape and tracking consumer trends, adapting strategies as needed.

About You

• A strategic doer who combines big-picture thinking with hands-on execution to drive impactful results.
• Deep expertise in digital retail platforms, merchandising, and best practices for optimizing digital shelf presence.
• Proven ability to collaborate cross-functionally and build strong relationships across departments to achieve strategic objectives.
• Team-oriented mindset with the ability to work effectively with partners at all levels of the organization; skilled in negotiation and influencing cross-functional teams.
• Highly organized with exceptional attention to detail, ensuring accuracy and quality in all aspects of work.
• Excellent analytical and problem-solving skills, with the ability to synthesize data into actionable insights.

Requirements

• Bachelor’s degree in Computer Science, Business, Marketing, or a related field.
• 10-15+ years of experience in eCommerce, with a focus on driving growth and innovation.
• Previous experience with a high-growth, direct-to-consumer (DTC) brand.
• Proficiency in Shopify, Google Analytics and ecommerce tools/technologies
• Strong analytical skills and data-driven thinking
• Excellent project management skills with the ability to multitask and thrive in a fast-paced, dynamic environment.
• Exceptional leadership and team management skills, with a proven ability to grow high-performing teams

Details

• Hybrid role located in midtown NYC.
• Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales).
• Health, Vision & Dental Insurance for full-time employees.
• 401K with employer match program.
• We offer generous employee discounts on our fine jewelry.
• Paid time off, including an extra allowance of 3 days annually for religious observances.
• Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated base compensation for this role is $190,000+

About Role

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

Sales

• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
• Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
• Manage and motivate the team to consistently achieve or exceed sales targets
• Develop sales tactics with the sales team to increase closing rate
• Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
• Lead client development strategies to cultivate new clients
• Drive business through key product pillars and KPIs

Service

• Execute in all things with a client-centric approach
• Handle all customer escalations across Bespoke and fine jewelry
• Lead, model and coach based on client feedback and elevate the Ring Concierge experience
• Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times
• Optimize hospitality to create unique experiences
• Take action on client feedback to improve customer service
• In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner

Talent

• Attract, hire, and retain top talent to cultivate a climate of high performance
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
• Utilize training and development opportunities to effectively support growth and development to drive performance

Operations

• Oversee team inboxes to ensure timely, high-quality client communication
• Hold the team accountable to response-time and follow-up expectations
• Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
• Ensure exceptional operational support to drive sales and service
• Manage efficient back of house and ensure consistency with established operational procedures
• Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures
• Act as liaison between sourcing, production team and sales team as well as to other departments within the company

About You

• Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service
• Deep knowledge of diamonds, including quality assessment, grading, and industry standards
• Passion for luxury products, fashion trends, and a keen eye for design aesthetics
• Strong analytical skills to interpret sales data and make data-driven decisions
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment

Requirements

• 10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role
• Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
• Proficiency in CRM software or other sales tools
• Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus

Details

• Full-time role, based between our Midtown NYC office and our SoHo boutique
• Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed
• 401k with employer match program
• Generous employee discounts on our fine jewelry
• Paid time off, including an extra allowance of 3 days annually for religious observances
• The salary for this position is $130,000 commensurate with experience

About the Brand:

Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year-over-year by strategically utilizing social media to successfully blur the lines between retailer and influencer. In an industry that has been historically dominated by men, Nicole is disrupting with her vision to design forever pieces that are both inspirational and attainable. The brand has successfully built its bespoke bridal business along with its more accessible fine jewelry collection and multiple brick-and-mortar retail locations in NYC, LA, Houston, and Boca Raton.

About the Role:

We are seeking a passionate and driven Full Time Sales Supervisor for our boutique in Florida at our Boca Town Center location. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury.

In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store's operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management.

With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.

Position Qualifications:

• Must be 18 years or older to comply with company standards.
• Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.
• Experience in luxury retail with a solid understanding of premium accessories, including familiarity with materials, product details, and the expectations of high-end clientele.
• Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.
• Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.
• Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.

Hourly Pay Range: $21 to $26. Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• People Leadership: Able to effectively coach, mentor, and guide the team toward achieving goals and building a bench of future leaders.
• Client-Centric & Results Driven: Excels in creating personalized connections with clients, anticipating their needs, and achieving sales targets with empathy and expertise.
• Adaptable & Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, quickly adapting to challenges and solving problems creatively.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.
• Professionalism & Discretion: Demonstrates a high level of professionalism in managing client interactions and handling difficult situations with empathy and discretion.
• Brand Expertise: Deep knowledge of the product and brand, enabling the ability to provide expert insights that enhance client experiences.
• Operational Efficiency: Consistently delivers high-quality work in a time-efficient manner, ensuring smooth store operations.

Key Performance Indicators (KPI’s):

• Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence
• Strong client retention through personalized, engaging experiences, leveraging networking opportunities, and consistently achieving high Net Promoter Scores (NPS) and secret shopper results.
• Effectively communicates loss prevention (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies.
• Strong organizational skills, ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Commission based
• Accrued PTO:
• Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually
• Part-Time hourly employees can accrue based on local laws
• Employee discount on participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.