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IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience

Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire

We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.

You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.

This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.

Key Experience We’re Looking For

Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:

Epic MyChart & Digital Consumer Applications

• Epic MyChart and MyChart Mobile
• MyChart Care Companion configuration and workflow management
• Epic Hello World
• Patient messaging workflows and monitoring

Integrations & Digital Health Connectivity

• SMART on FHIR app integrations
• Care Everywhere awareness
• MyChart Central and Share Everywhere
• Third-party integrations (telehealth, billing, CRM platforms)

Telehealth & Video Visits

• Video visit workflow configuration
• Troubleshooting connectivity issues
• Device readiness (camera/microphone validation)
• Video visit scheduling and configuration

Monitoring & Reporting

• Monitoring patient message volume and workflow performance
• Root cause analysis of system failures
• Adjusting build/configuration to improve user experience
• Collaboration with marketing, access, and digital teams

MyChart Care Companion

• Building and maintaining care pathways
• Configuring tasks, questionnaires, and educational content
• Managing reminders, notifications, and escalations
• Outcome tracking and patient engagement analytics
• Workflow testing, validation, and ongoing maintenance

Digital Experience Platforms

• Physician intranet widgets and digital content configuration
• MyChart intranet updates, knowledge resources, and training materials
• Collaboration with internal teams to support digital engagement strategies

Role Responsibilities

Working within Agile and other IT frameworks, the IT Analyst Senior will:

• Partner with stakeholders to gather, analyze, and document business and technical requirements
• Support and enhance Epic and healthcare applications
• Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
• Lead application upgrades and project initiatives
• Design and implement solutions across the software development lifecycle
• Maintain vendor-supported application versions
• Collaborate with vendors on complex escalations
• Maintain application infrastructure health including patching and system maintenance
• Provide documentation, training, and knowledge sharing across teams
• Participate in on-call rotations for application support
• Mentor junior team members and facilitate knowledge sharing

Required Qualifications

Education

• Associate’s degree or equivalent experience required
• Bachelor’s degree preferred

Experience

• 5+ years of IT or healthcare application support experience
• Experience supporting Epic or healthcare technology platforms strongly preferred

Certifications (Preferred)

Candidates may be asked to obtain certifications within one year of hire.

Examples include:

• Epic Certification (MyChart)
• ITIL Certification
• CompTIA A+
• SQL Certification
• Certified Scrum Developer (CSD)
• OnBase Certification
• RHIT / RHIA
• CAHIMS
• 3M 360 Systems Administrator

Core Competencies

Successful candidates will demonstrate:

• Strong communication and stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced Agile environments
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset focused on continuous improvement

If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.

Job Description: Project Manager

Location: Onsite (Detroit, MI)

Job Overview

Responsibilities:

• Lead and facilitate the execution of the approved transition plan and report progress to leadership.

• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.

• Enforce knowledge transfer, documentation, and vendor exit requirements.

• Ensure operational readiness, security compliance, and disaster recovery preparedness.

• Identify risks and escalate issues with mitigation recommendations.

• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.

• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.

• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.

• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.

• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.

• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.

• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.

• Work in an agile environment and understand agile methodologies.

• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.

• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.

Required Knowledge, Skills, and Abilities

· Technical Knowledge

o Strong understanding and knowledge of .NET application architectures

o Hands-on knowledge of Microsoft Azure, including:

§ App Services / Functions

§ Azure SQL, Storage, and Key Vault

§ Azure Monitor and Application Insights

§ Azure RBAC and managed identities

o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring

o Understanding of public sector IT governance, security, and compliance requirements

o Strong vendor management and stakeholder communication skills

o Ability to lead cross-functional technical teams during high-impact transitions

o Familiarity with ReactJS-based front ends (support perspective)

· Management & Leadership Skills

o Proven experience leading complex IT transitions or transformations

o Strong vendor management and contract enforcement skills

o Ability to translate technical risks into executive-level language

o Excellent facilitation and decision-making skills

· Operational & Process Skills

o Experience implementing or managing:

§ IT service management (ITIL-aligned preferred)

§ Incident, problem, and change management

§ Production support models

o Strong documentation and operational discipline

o Ability to design and execute phased transition plans

· Experience

o IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams

o 3–5+ years in:

§ IT management

§ Technical program management

§ Application or infrastructure operations leadership

o Demonstrated experience transitioning systems from:

§ Vendor-led to internally supported

§ On premises to cloud environments

o Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.

o Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Our enterprise P&C IT organization is on a mission to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans. We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions.

As the strategic partner, you will be responsible for building relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans.

P&C IT Services is looking for a Customer Engagement Leader to join their team. The level for this position will be based on the candidate's experience.

This individual will work a hybrid schedule out of the Cincinnati office.

If you have a passion for building relationships, helping companies win with technology, and staying current with industry trends, then read further this is the role for you!

Customer Relationship Management Helps blur the lines between business and technology

• Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups.
• Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges
• Gathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomes
• Ensures the customer is positioned best on technology AND data to support current and future needs

Technology Strategy Influences, provide options for the BU to win with technology and data

• Gathers and communicates market research on insurance and technology trends that is relevant to our business customers
• Participates in business strategy conversations helping define opportunities/ options to leverage technology and data to run, transform, or grow their businesses
• Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives
• Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term
• Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed
• Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities

Delivery Execution & Support - Advocates for the BU and ensures no surprises

• Make sure customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when
• Collaborates with internal IT teams to identify options to leverage technology and data to enable business drivers for a Division around easy of doing business, new revenue, operational efficiencies, and improved decision making through the use of data and analytics
• Partners with IT Delivery Managers, Enterprise Architects, and business stakeholders on developing the \"OneTeam\" delivery model playbook for success including the CSAT outcomes, team structure, roles, etc. across all initiatives for a particular business unit
• Serves as a point of escalation to manage risks and concerns back to the customer across all portfolio's of work for the business unit
• Partners with business and technical teams to gather feedback on the health of the relationship and quality of delivery of IT services
• Drives strategies and recommendations on strategies to drive adoption and continuous improvement opportunities for IT applications and assets

• A minimum of 15 years of related experience required
  • Prior experience within the P&C industry with deep knowledge Insurance domain expertise, a deep knowledge of various insurance functions across the value chain.
  • Strong level of technology expertise/breath (digital, automation, application modernization, data, analytics, etc.)
  • Strong experience building relationships (trust) and managing stakeholder expectations from strategy to planning and execution; including abilities to create win-win partnerships, with a strong understanding of give and take
  • Prior experience consulting skills or experience facilitating business and technology strategies; Ability to see the big picture and plan out steps to achieve it.
  • Ability to influence change, energize business and technical teams and foster buy in at all levels
  • Experience with navigating organizations and driving alignment and urgency across cross functional teams
  • Prior experience driving business transformation and organizational change
  • Prior experience leading complex and large-scale technology initiatives and engagements
• Genuine curiosity and passion for all things technology to apply the industry trends into the business
• Strong communication skills: verbal, written, listening to various levels across the organization
• Strong Problem Solving and results orientation/ execution skills - Takes ownership in tasks and projects seeing them through to completion. Ability to handle complex and ambiguous situations.
• Bachelor's or advanced degree preferred

Business Unit: Property & Casualty IT Services

Salary Range: $155,600.00 -$208,400.00

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

IT Business Partner at Wilson, MA

Job Description: IT Business Partner – Pharmaceutical Manufacturing

Role Overview

The IT Business Partner – Pharmaceutical Manufacturing serves as the strategic technology partner for Manufacturing, Quality, Engineering, and Supply Chain functions within a regulated pharmaceutical environment. This role combines strong business partnership and stakeholder engagement with deep manufacturing IT, solution architecture, and compliance expertise to ensure technology solutions enable safe, compliant, and efficient operations.

This is a long‑term role and may be structured as full‑time employment or a long‑term contract engagement, depending on candidate experience and business needs.

Key Responsibilities

Business Partnership & Strategy (≈50%)

• Act as the primary IT partner for Manufacturing, Quality, Engineering, and Supply Chain leadership
• Build trusted relationships with site leadership, operations managers, quality leaders, and business stakeholders
• Develop a strong understanding of pharmaceutical manufacturing processes, compliance requirements, and operational KPIs
• Translate business and regulatory needs into IT strategies, roadmaps, and prioritized initiatives
• Partner with business leaders to develop business cases, define success metrics, and track value realization
• Align site‑level priorities with enterprise IT strategy and governance

Manufacturing IT, Architecture & Compliance (≈50%)

Manufacturing & Quality Systems

• Lead IT engagement for manufacturing and quality systems, including MES, LIMS, QMS, EMS, serialization, and plant historians
• Support integration between shop‑floor systems (MES, SCADA, PLCs) and enterprise platforms (ERP, data, analytics)
• Ensure systems support GMP manufacturing, batch integrity, traceability, and electronic records

Solution Architecture & Integration

• Provide solution and integration oversight for ERP (e.g., SAP), manufacturing execution, quality, maintenance, and supply chain systems
• Collaborate with enterprise architects to ensure solutions are scalable, secure, and compliant with enterprise standards
• Support digital manufacturing and Industry 4.0 initiatives within a validated pharmaceutical environment

Validation, Data Integrity & Regulatory Compliance

• Ensure IT solutions meet GxP, CSV, and data integrity requirements (e.g., ALCOA+)
• Partner with Quality and Validation teams to support system validation, change control, and audit readiness
• Ensure compliance with FDA, EMA, and other global health authority expectations

Delivery Oversight & Change Enablement

• Serve as the single point of accountability for IT delivery outcomes supporting manufacturing and quality operations
• Identify risks, dependencies, and compliance impacts early and drive mitigation plans
• Lead change enablement activities, including communication, training coordination, and adoption support
• Ensure solutions are effectively embedded into shop‑floor and quality processes

Required Qualifications

• 10+ years of experience in IT roles supporting pharmaceutical or other GxP‑regulated manufacturing environments
• Strong understanding of pharmaceutical manufacturing operations and quality systems
• Hands‑on experience with manufacturing IT systems (MES, LIMS, QMS, ERP)
• Experience with system validation, data integrity, and regulated change management
• Proven ability to partner with manufacturing, quality, and engineering leadership

Preferred Qualifications

• Experience as an IT Business Partner, Manufacturing IT Lead, or Solution Architect
• SAP experience (PP, QM, PM, MM) or equivalent ERP platforms
• Exposure to serialization, track & trace, or regulatory reporting systems
• Experience supporting multi‑site or global pharmaceutical operations
• Knowledge of cybersecurity considerations in OT and regulated environments

Employment Type

• Long‑term role
• Open to Full‑Time Employee or Long‑Term Contract engagement
• Structure will be based on experience, availability, and business requirements

Success Measures

• Alignment of IT initiatives with manufacturing and quality priorities
• Compliance and audit readiness of manufacturing and quality systems
• Improved operational performance through compliant technology enablement
• Strong satisfaction from site and business leadership

• Gathering IT related project requirements  
• Determining the IT scope of work 
• Developing IT estimates for each project and submitting for approval (obtain project funds) 
• Creating & maintaining project schedules 
• Monitoring and managing project finances (forecast project cashflow monthly) 
• Coordinating all IT activities with internal Facilities Construction teams, IT partners and contractors 
• Report on project status 

• Responsible for overseeing all aspects of a project in the Greater San Francisco Service Area and South Bay program, ensuring the delivery of IT solutions and services that provide the highest value in support of the Capital Construction and Infrastructure Portfolios 
• Project planning, Project financial management, Project schedule management, Project resource management 
• The ability to manage highly complex, large-scale project with overlapping schedules with multiple inter-dependencies is expected 

• 5+ years of information technology experience that includes a broad understanding of IT infrastructure projects through professional services consulting and/or project/program management 
• Demonstrated track record in leading multiple teams through both overlapping and sequentially related projects 
• Demonstrated hands-on experience with MS Excel and Project
• Demonstrated experience with ServiceNow and various supplier portals (OneLink is what is used here)
• Demonstrated strong customer focus and client relationship building skills 
• Must possess excellent verbal and written communication skills 
• Capital Construction experience is preferred & project management in a healthcare environment is a plus 
• PMP Certification is a plus but not a must.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Title: Director of IT & Business Systems

Location: Vancouver, WA

Salary: $130,000 – $150,000 per year

The Management Group is seeking an experienced Director of IT & Business Systems to lead technology strategy, infrastructure, and enterprise systems across a growing multi-entity property management organization. This role oversees all IT operations, cybersecurity, cloud infrastructure, and business systems while partnering closely with executive leadership to improve efficiency, reporting, and long-term technology scalability.

Who This Role Is Not For

This role is not intended for entry-level IT professionals or candidates whose experience is limited to help desk or system administration responsibilities. We are specifically seeking candidates with senior-level IT leadership experience, a strong infrastructure background, and a track record of managing enterprise systems, cybersecurity, and technology strategy.

This position is ideal for a technology leader who can balance strategic planning with hands-on execution, modernize systems, and leverage automation and emerging technologies to improve operational performance.

Key Responsibilities

·        Develop and lead a multi-year IT strategy aligned with company growth, operational efficiency, and security objectives. Serve as a trusted advisor to executive leadership by translating business needs into scalable technology solutions.

·        Oversee the performance, reliability, and integration of core business platforms including property management systems, accounting systems, HR systems, document management tools, and collaboration platforms. Identify opportunities to strengthen operations through system integrations, automation, and improved data accessibility.

·        Lead all IT infrastructure including cloud services, networking, Wi-Fi, endpoints, servers, telephony, and mobile device environments while maintaining a strong cybersecurity posture across the organization.

·        Manage IT vendors, technology budgets, and major system implementations. Ensure reliable IT service delivery across multiple locations while establishing service standards and improving internal support processes.

·        Partner with Finance and Operations to enhance enterprise reporting, automation, and data visibility, helping leadership make faster and more informed decisions.

·        Lead, mentor, and develop members of the IT team while fostering a culture of accountability, innovation, and strong service orientation.

Minimum Qualifications

·        10+ years of progressive experience in IT leadership, infrastructure management, or enterprise technology operations

·        Experience leading IT in a multi-site or multi-entity organization

·        Strong expertise in:

o  Microsoft 365 and Entra ID

o  Hybrid cloud environments

o  Infrastructure and networking

o  Cybersecurity frameworks and data protection

o  Enterprise systems management

·        Experience managing IT vendors, technology budgets, and enterprise system implementations

·        Ability to clearly communicate complex technical concepts to non-technical leadership

·        Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)

Preferred Qualifications

·        Experience with automation platforms, Microsoft Power Platform, or workflow tools

·        Experience with business intelligence or enterprise reporting systems

·        Experience with virtualization environments or enterprise RMM/PSA tools

·        Industry experience in property management, real estate, or service-based businesses

·        Professional certifications such as ITIL, CISSP, CISM, or PMP

Compensation & Benefits

Salary: $130,000 – $150,000 per year

Benefits include:

100% employer-paid medical, dental, and vision insurance for employees and dependents

Auto allowance

3 weeks vacation accrual

Sick time accrual at 1 hour for every 40 hours worked

If you are an experienced IT leader who enjoys building scalable systems, strengthening cybersecurity, and helping organizations operate more efficiently through technology, we encourage you to apply and join us in shaping the future of our technology infrastructure.