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Technology Support Specialist II or III

Job no: 554160
Work type: Staff
Location: Northern California: Humboldt
Categories: Bargaining Unit: Unit 9 - CSUEU - Technical Support Services, Appointment Type: Temporary, Time Basis: Full Time, Job Search Category/Discipline: Information Systems & Technology, Workplace Type (Exclude Inst Fac): On-site (work in-person at business location), Workplace Type (Exclude Inst Fac): Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Technology Support Specialist II or III

Information Technology Services

554160

Close Date: 03/05/26

Temporary

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

Job #554160 Technology Support Specialist, Technology Support Specialist II or III,

Compensation

Tech Support Specialist II

CSU Classification Range: $5,787 - $8,430 (Step 1- Step 20)

Anticipated Hiring Range: $5,787- $6,389 (Step 1 - Step 6)

Tech Support Specialist III

CSU Classification Range: $6,492 - $9,458 (Step 1 - Step 20),

Anticipated Hiring Range: $6,492 - $7,168 (Step 1-6).

Final salary placement is commensurate with experience, internal equity, and budget considerations.

This is a temporary, full-time, benefited, non-exempt, 12-month pay plan in the Information Technology Services Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 15 paid holidays per year. Additional benefits information can be found at Summary:

The Technology Support Specialist provides advanced technical support to faculty, staff, and students to ensure effective and secure use of campus technology resources. The position supports computing equipment and software in labs, classrooms, offices, and conference rooms, serving as a direct customer interface in a complex computing environment. It guides users in existing and emerging technologies, manages multiple priorities with accountability for results, and delivers efficient, effective customer service tailored to diverse end users and business practices.

The role designs, maintains, documents, and recommends technology upgrades, applying advanced expertise to ensure seamless integration and alignment with campus technology objectives. Working in a high-volume support setting, the specialist maintains organized workflows, collaborates with ITS colleagues and campus partners, and promotes a customer centered service approach grounded in professionalism, clear communication, support for Diversity, Equity, and Inclusion, student success, reliable service delivery, and continuous improvement.

Key Responsibilities:

Technical Support and Troubleshooting

TSS II - 40%
Provide technical support to faculty, staff, and students through multiple channels including in-person, phone, email, virtual, and ticketing systems.Diagnose, troubleshoot, and resolve hardware, software, networking, and security issues for computers, laptops, printers, mobile devices, and other technology equipment.Support classroom and lab technology including projectors, cameras, microphones, speakers, document cameras, and other AV and HyFlex systems.Perform and coordinate repairs and replacements of computing and AV equipment.Escalate complex technical issues to advanced support teams as appropriate.
TSS III - 30%

All above plus:
Research complex support questions/problems and identifies solutions.
Installation, Configuration, and Maintenance - 35%

TSS II & III
Install, configure, and maintain standard desktop and laptop computers, mobile devices, printers, and related peripherals.Complete standard software installations, updates, and configurations, including patch management and backups.Support computer deployments using standard configuration processes and tools.Perform system, application, and database maintenance to ensure stability and performance.Assist with technology asset inventory data entry
Technology Planning, Consultation, and Development

TSS II - 5%
Evaluate and advise on technology needs for classrooms, labs, offices, and other campus spaces.Provide technical guidance on the procurement, setup, and deployment of standard technology equipment.Recommend changes and improvements to equipment, software, and support processes to enhance efficiency.
TSS III - 10%

All the above plus:
Develop standardized and specialized equipment or application configurations that support instructional and research needs.Collaborate with IT and campus stakeholders to research, recommend, and implement appropriate technology solutions.Optimize technology resources to ensure reliable and effective operations.
Documentation, Training, and Communication - 10%

TSS II & III
Create and maintain user documentation, FAQs, and training materials for technology tools and best practices.Develop and deliver technology training sessions to educate users.Collaborate with other ITS staff to create and maintain documentation for ITS services and procedures.Maintain accurate records of service activities via ticketing system or other means.Collaborate courteously and effectively with ITS colleagues and campus users through open communication and teamwork.
Projects, Collaboration, and Continuous Improvement

TSS II - 5%
Provide constructive input and feedback to improve IT services and participate in team planning sessions.Participate in small or specialized technology support projects.Maintain current working knowledge of computers, software, networking, AV, and emerging technology trends through ongoing professional development.Collaborate in a courteous, flexible, and open manner with other ITS staff and campus users through frequent team contact and mutual support, excellent communication, and responsiveness.
TSS III - 10%

All the above plus:
Initiate, lead or participate in small or specialized technology support projects. Prepare related reports and documentation as required.Maintain current and in-depth knowledge of computers, software, networking, AV, video conferencing, and emerging technology trends through ongoing professional development.Research and implement innovative solutions to meet evolving functional requirements and/or resource constraints.
Other Duties as Assigned - 5%

TSS II & III

Knowledge, Skills, and Abilities Associated with this Position Include:

TSS II

As listed in Classification Standards:
Ability to effectively communicate with a diverse population.General knowledge of information technology systems, applications, and networks.Knowledge and expertise in hardware and software troubleshooting and related technology support practices.Attention to detail and accuracy.Ability to maintain confidentiality and appropriately handle sensitive information.Ability to work independently and as part of a team as well as build relationships with diverse stakeholders.Computer skills to appropriately respond to IT complaints and issues.Knowledge of network connectivity, server administration, and system troubleshooting.Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support.Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects.Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology educationmaterials.Strong analytical skills to evaluate technology and configure and deploy systems updates, and troubleshoot.Skill in providing direction and training to others.Proficiency in using applicable software or technology systems.Knowledge of university policies, data needs, and data privacy regulations.
As related to the major responsibilities for this position:
Commitment to equity, inclusion, and cultural humility in serving a diverse campus community.Working knowledge of current Apple and Microsoft operating systems.Working knowledge of Print Management and printer deployment processes on Windows and macOS.Working knowledge of Microsoft Endpoint Management Configuration Manager (MECM) and Jamf.Ability to install applications, configure, and support mobile devices (e.g. iOS, Android)Ability to monitor and remediate endpoint device vulnerabilities.Knowledge of classroom technology, including hyflex systems (Zoom, cameras, and microphones).Ability to use a ticketing system.Knowledge of workstation security (e.g. anti-malware software, access control, and log analysis) Working knowledge viewing and augmenting Windows registry.Excellent systems troubleshooting skills, including knowledge of applying diagnostic techniques and systematic troubleshooting paradigms for problem-solving.Ability to maintain intellectual flexibility, technical curiosity, and a commitment to continuous learning and adapting to emerging technologies.Ability to gracefully adjust to frequent change.Organizational and time management skills to manage and prioritize multiple tasks, and follow through on tasks independently and effectively while maintaining attention to detail and accuracyAbility to understand when collaboration with other ITS teams is needed to solve a task, and to function cooperatively and productively as a team member.Ability to explain technical details to others in non-technical language.Ability to develop and communicate standard operating procedures and high quality technical documentation for end users and technical staff.
TSS III

All the above plus:

As listed in Classification Standards:
Advanced knowledge and expertise in hardware and software troubleshooting including experience with enterprise-level systems and applications.Demonstrates competence in independently applying advanced judgment to support enterprise IT solutions.Advanced communication and interpersonal skills to provide recommendations to persuade stakeholders and management regarding technology support.Analytical skills to understand problems from a broad perspective and discern applicable underlying principles to conceive and develop strategic solutions.
As related to the major responsibilities for this position:
Strong organizational and time management skills to plan, organize, and manage technology support delivery, complete related small projects, and follow through on tasks independently and effectively while maintaining attention to detail and accuracyAdvanced troubleshooting skills across Windows, macOS, and networked computing environments.Knowledge of networks, data communication, and multimedia systems, including configuring and troubleshooting networks, and basic understanding of network fundamentals, including protocols, DHCP, DNS, etc.Ability to install and configure Windows, macOS, and Chrome systems and applications in a managed, networked computing environment.Knowledge, skills, experience, and communication skills required to work independently on the majority of tasks without supervision or guidance from a Lead or ManagerAbility to develop and communicate standard operating procedures and high quality technical documentation for end users and technical staff.
Minimum Qualifications:

TSS II

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

TSS III

Equivalent to a bachelor's degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications:

TSS II
Advanced troubleshooting skills across Windows, macOS, and networked computing environments.Advanced knowledge of Active Directory, Group Policy, and Print Management systems.Demonstrated ability to support hyflex and multimedia classroom technologies, including Zoom, cameras, and audio systems.Strong knowledge of network fundamentals, including protocols, DHCP, DNS, etc.Demonstrated ability to implement and maintain endpoint security, including vulnerability remediation.High degree of proficiency with Microsoft 365, Adobe Acrobat, Google Workspace for Education, and other collaboration and productivity applications.Familiarity with mobile device management (MDM) solutions across multiple platforms.Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.Ability to use PowerShell and other scripting languages for automation and system management.Working knowledge of Active Directory environment and Group Policy.Knowledge of networks, data communication, and multimedia systems, including configuring and troubleshooting networks, and basic understanding of network fundamentals, including protocols, DHCP, DNS, etc.Working knowledge of Microsoft Endpoint Management Configuration Manager (MECM) and Jamf.Demonstrated ability to provide software and hardware support in large-sale deployment or enterprise environments.
TSS III
Working or advanced knowledge of Active Directory, Group Policy, and Print Management systems.Demonstrated ability to support hyflex and multimedia classroom technologies, including Zoom, cameras, and audio systems.Demonstrated ability to implement and maintain endpoint security, including vulnerability remediation.Familiarity with mobile device management (MDM) solutions across multiple platforms.Ability to use PowerShell and other scripting languages for automation and system management.Demonstrated ability to provide software and hardware support in large-sale deployment or enterprise environments.Ability to install, configure, and support mobile computing solutions on various platforms.Ability to proficiently utilize Microsoft Endpoint Manager (MECM) and Jamf.Strong knowledge of network fundamentals, including protocols, DHCP, DNS, etc.Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.High degree of proficiency with collaboration and productivity applications such as Microsoft 365, Adobe Acrobat, Google Workspace for Education.
Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

Letter of InterestResume or Curriculum VitaeContact information for at least three professional references
Application Deadline: The deadline to submit application materials is 11:55 p.m. on 03/05/26

Any inquiries about this recruitment can be directed to or Cal Poly Humboldt's Human Resources Office at (7

We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. This position is telecommute eligible; work on-site as scheduled or as requested and telecommute as scheduled.

CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a "Campus Security Authority", pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.

CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)

Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly Humboldt is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Humboldt, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code: [0481, 0482]
Publication Date: [02/19/2026]

Advertised: 19 February 2026 Pacific Daylight Time
Application Closes: Pacific Daylight Time

To apply, visit ©2025 Inc. All rights reserved.

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jeid-445ee2cb812b2f449f473b13defe6865 JobiqoTJN. Keywords: Computer Support Specialist, Location: Arcata, CA - 95518

Service Desk Technician 1+ year contract in Los Angeles, CA.

Opportunity!! This Jobot Consulting Job is hosted by: Robert Reyes Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary: $24
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Job Details Job Details: We are looking for a dynamic and experienced Consulting Service Desk Technician to join our team in the healthcare industry.

This role is crucial to ensuring the smooth operation of our IT services, providing direct support to our end users and maintaining our IT infrastructure.

The ideal candidate will be a problem-solver with a deep understanding of both Windows and MacOS platforms.

They will be responsible for deploying and configuring computers, maintaining our Configuration Management Database (CMDB), and providing technical assistance as required.

This role is not just about fixing issues
- it's about providing an exceptional level of service to our staff, helping them to navigate the challenges of the ever-evolving IT landscape.

Responsibilities: Proficient in Windows and MacOS, with the ability to deploy and configure computers for end users.

Maintain and update the CMDB, ensuring all information is accurate and up-to-date.

Provide exceptional level of customer service when assisting and troubleshooting with end users.

Install and configure printers and IoT devices on computers.

Perform basic computer hardware troubleshooting and remediation.

Research and solve unfamiliar scenarios, demonstrating a proactive approach to problem-solving.

Know when to consult and escalate issues, ensuring the right people are involved at the right time.

Qualifications: Must have 5+ years of experience in a similar role, preferably within the healthcare industry.

Excellent communication skills, with the ability to explain complex technical issues in a clear and understandable way.

Strong knowledge of both Windows and MacOS platforms.

Experience in maintaining a CMDB.

Proven ability to troubleshoot and resolve hardware issues.

Experience in installing and configuring printers and IoT devices.

Must be a self-starter, with the motivation to take on challenges and the ability to work independently.

Must have a proactive approach to problem-solving, with the ability to research and resolve unfamiliar scenarios.

Must have a strong sense of teamwork and the ability to work collaboratively with others.

Must have a commitment to providing exceptional customer service.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization.

Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.

Frequency varies for text messages.

Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

You can reply STOP to cancel and HELP for help.

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V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.

We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.

We partner with Fortune 500 companies to address complex business challenges.

Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.

Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.

Beyond our work, we actively support local communities and non-profits, reflecting our core values.

Join us to be part of a dynamic and impactful global company! Please visit us at to know more .

Position Description Onsite in Charlotte for Hybrid model
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The Engineer works with a team to design and implement technical controls and tools to meet specific security requirements and defines processes and standards to ensure that security configurations and tools are maintained.

Mandatory Qualifications Outstanding problem-solving and troubleshooting skills with a strong attention to detail and standards.

Working knowledge of the Apple MacOS .pkg packaging standard and corresponding OS technologies (3 years).

Deep knowledge of bash/zsh scripting, Python is not needed.

(5 years) Understanding of performance counters and performance metrics for MacOS.

(2 years) Exceptional understanding of troubleshooting methodologies, standardization techniques for secure reusable scripts and desire to dig to find root cause without cutting corners.

Working knowledge of JAMF or equivalent management tool for MacOS (3 years).

Knowledge and experience creating and maintaining policies, standard operating procedures (SOPs) and technical documents Cross-functional understanding of security operations, security practices and the user experience Experience developing support and standards documentation (e.g., detailed security implementation and deployment plans, test plans, and security-focused operational procedures and training materials) Must be willing to work after-hours and weekends when technical issues arise which require immediate resolution V2Soft is an Equal Opportunity Employer ( EOE).

We welcome applicants from all backgrounds, including individuals with disabilities and veterans.

to view all of our open opportunities and to learn more about our benefits.

Urgently hiring Senior Software Engineer for hybrid role positioned in Pittsburgh/PA or Charlotte/NC This Jobot Job is hosted by: Doug Goldman Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary: $150,000
- $175,000 per year A bit about us: Our Client is a high-growth, institutional technology platform focused on providing uniquely capable solutions to IRA providers, 401(k) recordkeepers, retirement-focused Advisors, Mutual Fund investment providers, and banks interested in growing their IRA capabilities, revenue, and market share.

Why join us? Through proprietary, ground-up technology, we are changing the landscape and are empowering client companies to provide broader access to the best retirement services possible while significantly lowering administration costs and increasing efficiency, profitability, and competitiveness, far beyond industry expectations.

Job Details As a SENIOR SOFTWARE ENGINEER, you will be responsible for analyzing, designing, and developing software systems to create solutions for the business strategy.

Analysis and enhancements to the current business applications, including performance, diagnosis, and troubleshooting of problem applications, and designing solutions to enhance systems.

Responsible for the design and development of new software architectures and systems.

Desired Skills and Experience The essential skills and experience for this position include, but are not limited to, the following: Languages: Java/J2EE, JavaScript/TypeScript, Go Frameworks: Spring Boot, Spring Framework, Angular, React, Node.js Databases: ElasticSearch, PostgreSQL, MySQL Cloud: AWS (ECS, CloudFormation, S3, IAM, Cognito, RDS) Messaging: RabbitMQ, Apache Camel, MQ/PubSub Tools: Maven, Ant, JUnit, Selenium, Docker, Git AI: Proficient with Cursor/Claude/OpenAI LLMs in Development Setting Requirements Must be US Citizen, Permanent Resident or eligible to work in the US permanently.

BS.

Degree in Computer Science, Software Engineering, Information Systems, or other related fields.

5+ years of recent full-time, hands-on professional experience programming in Java/J2EE.

5+ years of recent full-time, hands-on professional experience developing web-based enterprise applications.

3+ years of experience working with Spring framework.

3+ years of experience with application servers (Tomcat,GlassFish, JBoss,etc).

3+ years of working experience with RESTful Web Services development (or equivalent, SOAP,etc).

3+ years of experience with Relational Databases (MySQL, MS SQL Server, PostgreSQL,etc).

3+ years of experience working on and developing forLinux, MacOS, FreeBSD,Unixor Unix-like operating systems.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization.

Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.

Frequency varies for text messages.

Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

You can reply STOP to cancel and HELP for help.

You can access our privacy policy here: /privacy-policy

Computer Support Specialist II Location: On-site, Ames, IA US Citizen We are seeking a Computer Support Specialist II in support of the DOE CBOSS program.

This is a great opportunity for someone who thrives in a hands-on environment and enjoys solving complex technical problems.

Job Description: The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations.

This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs.

The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments.

Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets.

Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs.

Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime.

Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use.

Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders.

Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies.

Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site.

Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use.

Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services.

Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites.

Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.

Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes.

Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs.

Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.

Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues.

Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support.

Minimum Qualifications Bachelors degree or technical or trade school training preferred.

5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification.

Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance.

Proficiency in supporting Apple devices and Microsoft-based environments.

Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards.

Strong customer service and communication skills, with the ability to train and document processes for end-users.

Flexibility to support off-site meetings and executive staff as required.

Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements.

Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.

#cjpost Evaluate new technology hardware and software Resolve technical hardware and software issues Resolve hardware and software problems Resolve software and hardware problems Call from computer users concerning hardware and software system operations Help resolve hardware or software problems Manage software support and maintenance Troubleshoot and provide technical support for software, hardware, and network access issues Resolve possible hardware, software and network problems Providing end-user support for desktop and network-related problems End users in use of hardware and software Centered support to all users on all software applications Diagnosing and resolving technical hardware and software issues Resolve technical hardware, software and telephone issues Assist with off-site support for client functions Interpret problems and provide technical support for hardware, software, and systems Evaluate user requests for problems with hardware and software Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training Assist with network software installation and problem troubleshooting Providing technical assistance and support related to computer systems, hardware, and software

Job Summary We are seeking a dynamic and highly skilled Network Security Engineer to join our team.

In this pivotal role, you will be responsible for designing, implementing, and maintaining robust network security measures across diverse IT infrastructure environments.

Your expertise will ensure the confidentiality, integrity, and availability of our organization's data and systems.

This position offers an exciting opportunity to work with cutting-edge security technologies, influence security policies, and respond proactively to emerging threats.

If you thrive in a fast-paced environment and are passionate about safeguarding digital assets, we want to hear from you! Description Hands-on Palo Alto design and Architecture, configuration, deploy and management experience Strong Network Security Framework knowledge and experience Strong Cisco ACI, Palo Alto Firewall, Fortinet (Replacing Cisco ASA) Microsoft Defender, Zscaler, Carbon Black Network: Replacing Switches, Vulnerability, VLAN, OSPF/BGP Network Security: Firewall (Palo Alto/Fortinet)
- Rules, Upgrades, VPN, Logs, DLP and SOC Some physical work at datacenter Duties Develop and enforce comprehensive network security strategies aligned with industry standards such as NIST and ISO 27000 to protect organizational assets.

Configure and manage network security devices including Cisco ASA firewalls, Cisco ISE for identity management, IDS/IPS systems for threat detection, and VPN solutions for secure remote access.

Conduct vulnerability assessments and penetration testing to identify potential weaknesses within LAN, WAN, SAN, and cloud infrastructure environments like AWS and Google Cloud Platform.

Monitor network traffic using SIEM tools such as Splunk or SolarWinds to detect suspicious activities, perform log analysis, and initiate incident response procedures promptly.

Implement system hardening techniques on operating systems including Linux (Debian, CentOS, Ubuntu), Windows, macOS, and UNIX variants to minimize attack surfaces.

Manage encryption protocols such as IPsec, SSL/TLS, PKI (Public Key Infrastructure), and FIPS standards to secure data in transit and at rest across diverse platforms.

Lead incident recovery efforts by executing disaster recovery plans, system security plans, and threat detection and response strategies in accordance with FISMA and FedRAMP compliance requirements.

Skills Extensive knowledge of computer networking concepts including LAN/WAN architecture, routing protocols (OSPF, BGP), TCP/IP stack, DHCP/DNS services, and network protocols.

Hands-on experience with firewall management (Cisco ASA), network support tools (SolarWinds, PRTG), load balancing solutions, and high availability configurations.

Proficiency in scripting languages such as Python or Bash for automation of security tasks and system administration activities.

Strong understanding of vulnerability management frameworks like DREAD or CVSS; experience with vulnerability research and assessment tools.

Familiarity with cloud computing platforms (AWS, Azure) including cloud architecture design principles for secure deployment.

Knowledge of identity and access management (IAM), RBAC policies, SSO integrations (Active Directory), LDAP directories, GPOs, and open-source tools like Ansible or Terraform for infrastructure automation.

Ability to analyze network traffic using tools like Fiddler or Wireshark; conduct computer forensics; implement system security hardening measures; perform threat intelligence analysis.

Understanding of compliance standards such as PCI DSS for payment systems; experience with incident management frameworks like ITIL; adherence to SDLC processes for secure software deployment.

Join us to be at the forefront of cybersecurity innovation! Your expertise will help shape resilient defenses against evolving cyber threats while advancing your career in a collaborative environment committed to excellence in information security.

Cisco ACI, Firewall Management