Kitestring Technical Services Jobs in Usa

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We're strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We're highly selective about who joins us, because this journey isn't for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company's growth — we'd love to talk.

Apply below and let's start the conversation.

Who We Are

Virginia Transformer Corp. is the largest U.S.-owned producer of power transformers in North America. For more than 50 years, we've grown by delivering for our customers — building premium, custom transformers with industry-leading lead times.

With more than 5,400 employees, we are known as an engineering-driven organization that thrives on speed, accountability, and execution. As a privately held company, we value nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling manufacturing across the country, and the momentum of a fast-moving organization — this is the place for you. Every transformer we build is custom, every challenge unique, and every team member essential.

We're growing so fast that not all roles are posted yet — if this opportunity aligns with your experience, we encourage you to apply and start the conversation.

Regional Field Service Manager

Location: Roanoke, VA (Relocation Required)

Department: Field Services / Aftermarket

Reports To: Director of Field Services (or equivalent)

Position Summary

The Regional Field Service Manager is responsible for leading, managing, and scaling field service operations across an assigned region, supporting installation, commissioning, testing, maintenance, and aftermarket service of power and distribution transformers. This role ensures safe execution, technical excellence, customer satisfaction, and financial performance across all field activities.

This position is ideal for a proven field services leader with strong transformer expertise, customer-facing experience, and the ability to lead technicians in fast-paced, high-accountability environments.

Key Responsibilities

Field Operations & Leadership

• Lead and manage regional field service technicians and supervisors supporting transformer service activities.
• Ensure safe, compliant, and high-quality execution of field work including installation, commissioning, testing, maintenance, and emergency response.
• Set expectations, manage performance, and develop technical and leadership capability within the field organization.
• Serve as escalation point for complex technical issues, customer concerns, and field execution challenges.

Customer & Commercial Support

• Act as a primary regional contact for customers during field service and aftermarket engagements.
• Support customer meetings, outage planning, and service coordination.
• Partner with sales and aftermarket teams to support service opportunities, scope development, and execution planning.
• Drive customer satisfaction through responsiveness, communication, and execution excellence.

Safety, Compliance & Standards

• Enforce strict adherence to safety standards, procedures, and regulatory requirements.
• Ensure compliance with IEEE, ANSI, IEC, and internal field service standards.
• Lead incident reviews, root cause analysis, and corrective action implementation.
• Promote a strong safety culture across all regional field operations.

Operational Performance & Reporting

• Manage regional workload planning, technician utilization, scheduling, and travel.
• Track and report key performance indicators including safety, quality, cost, schedule, and customer satisfaction.
• Support forecasting, budgeting, and cost control for regional field service activities.
• Identify and implement process improvements to increase efficiency and reduce execution risk.

Cross-Functional Collaboration

• Partner with Engineering, Manufacturing, Quality, Training, and Technical Support teams to resolve field issues and improve product and service performance.
• Provide field feedback to support design improvements, training updates, and standardization.
• Support continuous improvement initiatives across Field Services and Aftermarket.

Required Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or equivalent technical experience.
• 7+ years of experience in field services, power equipment service, or industrial service environments.
• 3+ years of people leadership experience, managing technicians or field teams.
• Strong knowledge of power and/or distribution transformers, field testing, commissioning, and maintenance.
• Proven ability to manage customer relationships and field execution simultaneously.
• Willingness to relocate to Roanoke, VA.
• Ability to travel regionally as required to support field operations.

Preferred Qualifications

• Experience leading regional or multi-site field service teams.
• Familiarity with transformer testing standards and safety protocols.
• Experience supporting utility, data center, or industrial customers.
• Strong financial and operational acumen within a service organization.

Key Competencies

• Field leadership and accountability
• Safety-first mindset
• Customer-focused execution
• Technical problem solving
• Cross-functional collaboration
• Operational discipline and urgency

Join us as a Technical Customer Service Representative – Onsite in Irving, TX

What You’ll Do

• Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections.
• Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors.
• Provide installation support and onboarding for PryzmIQ and AWTOS.
• Proactively engage users to drive adoption and satisfaction.
• Document findings and provide feedback for product improvement.

What You Bring

• 1+ year in technical support, help desk, or IoT/home systems troubleshooting.
• Strong communication and problem-solving skills.
• Technical aptitude with mobile apps, WiFi connectivity, or smart devices.
• Detail-oriented and passionate about creating smooth user experiences.
• High School Diploma or GED required; Bachelor’s degree preferred.

• 
  
• Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  
• Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  
• Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  
• New customer set up and data entry.
  
• Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
  
• Processes credits/rebills.
  
• Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  
• Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  
• Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.
  

• 
  
• Act with uncompromising integrity.
  
• Provide outstanding service and build trusted relationships.
  
• Drive innovation in our products and services and continually improve our processes.
  
• Work in partnership and support each other.
  
• Be personally accountable and deliver on commitments.
  
• Treat each other with respect and dignity.
  

• 
  
• Consideration may be given to a candidate with a degree in lieu of experience.
  

• 
  
• Education Level Academic Concentration/Major
  
  Req/Preferred
  
• Bachelor's Degree, Accounting or related field, Preferred
  

• 
  
• Excellent organizational and time management skills.
  
• Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  
• Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  
• Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  
• Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  
• Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.
  

Must Have

• 
  
• 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  
• Ability to navigate multiple databases and systems simultaneously
  
• Demonstrated ability to maintain accuracy under tight deadlines
  
• Proficiency with payroll and billing systems
  
• Strong critical?thinking skills to diagnose and resolve complex client issues
  
• Strong data integrity skills, including verifying, validating, and documenting client updates
  
• Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)
  

Nice To Have

• 
  
• Ability to troubleshoot common system issues and guide clients through platform workflows
  
• Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  
• Working knowledge of payroll processes, earnings, deductions, and employer taxes
  

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.

· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment.

· Independently performs maintenance as per industry standards.

· Works with customer counterparts to optimize maintenance, reliability, and preventative maintenance procedures.

· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.

· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes

· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data.

· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.

· Troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.

· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.

· Completes and conducts on-the-job training and technical self-study programs for career development.

· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· High School Graduate or equivalent (GED).

· Associates degree with a Technical focus and 10 years of related experience in specific industry; or, 12 years of experience in specific industry.

· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.

· Must be able to use basic hand tools and specialized tools as appropriate.

· Extensive travel required. (Local, National, International)

Desirable KSAs:

· Experience in condition based maintenance techniques, precision mechanical alignments, and maintenance of applicable process equipment.

· Experience in programmable logic controllers, field device troubleshooting, and maintenance of electrical drive and motor systems.

Competencies:

· Communications

· Customer Focus

· Personal Discipline

· Safety

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.

Pay Range$38.76—$49.62 USD

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Principal Duties/Responsibilities:

* Performs competent break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to determine root cause of problem; dismantling devices to gain access to and remove defective parts; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; and performing troubleshooting and repair of electrical circuitry and mechanical systems.

* Identifies parts, supplies and repair items as necessary for equipment maintenance and repair.

* With minimal instruction, performs maintenance as per industry standards.

* Works with customer counterparts to execute maintenance, reliability, and preventative maintenance procedures.

* May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.

* Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes

* Documents work performed in service reports, and applicable management systems.

* Performs routine processes with and within industrial control systems to troubleshoots and analyzes complex equipment, perform equipment maintenance, and to resolve equipment problems.

* Utilizes in-depth application of electrical, mechanical, and fluid power aptitude to troubleshoot and repair equipment.

* Completes and conducts on-the-job training and technical self-study programs for career development.

* Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

* High School Graduate or equivalent (GED).

* Associates degree with a Technical focus and 5 years of related experience in specific industry; or, 7 years of experience in specific industry.

* Must be able to use basic hand tools and specialized tools as appropriate.

* Possesses working knowledge and experience regarding electrical, mechanical, and fluid power systems in related fields. Can analyze the problems, synthesize alternative solutions, and perform repairs

* Travel required. (Daily).

Desirable KSAs:

* Experience in preventative maintenance techniques, precision measuring, mechanical alignments, and general maintenance of applicable process equipment.

* Exposure to programmable logic controllers, field devices, and electrical drive and motor systems.

Competencies:

* Communications

* Customer Focus

* Personal Discipline

* Safety

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery

ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.

For more than a century, First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs. Our mission is to enrich the lives of our customers, coworkers and shareholders through an unparalleled commitment to the client experience and passionate involvement in the community.

Job Reporting Relationships

Supervised by: Community Office Manager

Supervises: None

Basic Qualifications

Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification.

Skills: Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills.

Experience: A minimum of two (2) years' customer service experience in related positions normally required.

General Responsibilities

Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Provide technical guidance to customers around bank technology through demonstrations and assistance. Must demonstrate MYBANK core values and uncommon service standards; including Modeling helpfulness, Yielding to the customer, Being passionate, Adapting solutions, Nurturing trust, Keeping it personal.

Essential Duties

1. Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative:

a. Greets and serves customers in a friendly and courteous manner.

b. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.

c. Accepts and processes deposits of various account types.

d. Cashes checks within approved authority and operating policy.

e. Sells Cashiers Checks.

f. Recommends and demonstrates account service technology to enhance customer experience.

g. Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash.

h. Processes loan payments, and other related payments.

i. Processes night deposits and mail deposits.

j. Maintains branch cash vault.

k. Maintains an approved level of cash; turns in excess and mutilated cash.

l. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.

m. Prepares reports relating to the function, e.g., currency transactions, BSA reports, etc.

n. Processes daily work on Branch Capture for transmission to corporate office.

o. Maintains supplies and an awareness of Teller supply inventory control; orders coin and currency for branch as needed.

2. Refers customers requiring loan or deposit account servicing, inquires about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist.

3. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.

4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.

5. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.

7. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.

8. Provides technical guidance and training to other Customer Service Representatives.

Ancillary Duties

1. May be required, on occasion, to provide safe deposit box services to customers.

2. May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc.

3. May be required to balance and/or service ATM machines.

4. May be required to verify coin for vault cash control purposes.

5. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

Various locations as assigned

Equipment/Machines

1. Telephone

2. Calculator

3. Copy machine

4. Fax machine

5. PC/Computer keyboard

6. Printer

7. Currency/Coin machines

8. Branch Capture equipment

9. Cash Advance equipment

10. ATM machines

11. Sorter

12. Currency verifier

13. Combination lock

14. Check cutter

15. Office doors & security equipment

Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked. After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee's sick time accrual. Sick time will begin accruing effective on the employees first year anniversary up to 120 days. At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit.

Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1 st year of employment.

12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment. Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance.

This position is an hourly position eligible for overtime.

Hourly Range

Minimum: $15.00

Maximum: $22.12

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Columbus, WI

SUMMARY: Directs and coordinates customer service activities for the Assigned COE.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manager Customer Service function.
• Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees
• Communicating job expectations
• Planning, monitoring and reviewing job contributions
• Enforcing policies and procedures
• Manage customer service issues, including terms of sale.
• Monitors inventory so aged material can be shipped or pre-billed
• Provides input for Customer Service Representative performance reviews.
• Manages Expedited freight
• Solve problems, analyze situations/behaviors and prioritize responsibilities.
• Handle complex and escalated customer service issues and follows through to resolution.
• Improving customer service experience, created engaged customers and facilitate organic growth.
• Corresponds with company sales force as needed to address customer issues.
• Provides training for the Customer Service Representative Positions and updates training documents as appropriate.
• Contacts other departments and locations within the organization to obtain and provide information.
• Prepares reports as per customer needs and requests.
• Monitor accuracy of reporting and data base information
• Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
• Identify and implement systems/processes improvements that provide best business practices as it relates to customer order entry, order pricing and inventory reporting.
• Improves customer service quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, implementing change as a result.
• Any other assigned responsibilities.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Ideal candidates will possess a Bachelor's degree (B. A.) from a four-year college or university or equivalent experience. Three to five years related experience in the flexible packaging industry which include: Inside Sales/Sales Service/Customer Service experience, Marketing experience, Pricing background, and Sound technical knowledge/ability.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS & ABILITIES

Candidate must possess/exhibit the following skills/abilities:

• Not necessary
• Accuracy: uncompromised
• Radius, Print Flow, Work Front
• Coaching ability
• Communication Skills: technical information, internal/external customers, all levels of employees
• Conflict Resolution
• Confidentiality
• Deadlines
• Detail: attention to
• Independence
• Innovation: constantly re-develop systems
• Motivate: others
• Multiple projects/priorities/deadlines
• Negotiation ability
• Organizational skills
• Presentation skills
• Professionalism/professional demeanor
• Project Management
• Safety
• Software: Microsoft Office Suite
• Team: work as a member with all employees

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear.

The employee must occasionally lift and/or move up to 50 pounds. Any lifting over 50 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

.

ABOUT THE COLLEGE 

Palo Verde College is a publicly supported 2-year college located in the beautiful Southeastern California desert. Yearly enrollment is approximately 7,000 students (full and part-time).

Palo Verde Community College is an Equal Opportunity Employer and is committed to providing an educational environment which affirms and supports diversity in its faculty, staff, and administration, and promoting an environment of inclusion. At Palo Verde College, we value every team member?s contribution in achieving the mission of providing excellent educational programs and services that contribute to the success of our students and the vitality of the community we serve. We are looking for individuals who enjoy working collaboratively in an environment of diversity, culture, thinking, and learning.  

Palo Verde College is designated as a Hispanic-Serving Institution (HSI) and proudly offers many programs to serve and support our diverse student body. College faculty are expected to be willing to utilize different learning and teaching methods appropriate to the students they serve. Palo Verde College expands access to higher education and learning opportunities by providing education via  in person, online,  correspondence education, hybrid classes, and interactive television (ITV) modalities. Further information on the College's distance education programs can be found in the College Catalog. In addition, Palo Verde College is committed to serving students who have been impacted by the criminal justice system through education. Resources for teaching classes for incarcerated or formerly incarcerated students are available through the Rising Scholar Network.

LOCATION

Palo Verde College is located in the City of Blythe at one of the busiest entrance points to California. The college is located in a desert oasis adjacent to the beautiful Colorado River and the Palo Verde Valley.  Blythe, and the fertile Palo Verde Valley, is primarily a farming and ranching area. Boating, fishing and hunting attract many tourists.  The Palo Verde Valley is centrally located between Phoenix and Los Angeles, Las Vegas and the Mexican border. The valley?s great climate, with more than 350 days of sunshine and mild winters, attracts thousands of winter visitors every year.

Under the supervision of the Director of Marketing and Advancement Services, or designee, the Advancement Services Specialist provides creative, logistical, and technical support for marketing campaigns, fundraising activities, donor relations, graphic design, event coordination, and scholarship programming. The Advancement Services Specialist provides specialized support in promoting the College and the PVC Foundation?s mission, advancing equity and inclusion, and enhancing institutional visibility through creative content development, data integrity, and community engagement.

DUTIES AND RESPONSIBILITIES:

1. Develops and supports inclusive marketing and fundraising efforts that celebrate student diversity, promotes access to scholarships, and build authentic engagement with donors, alumni, and the broader community, 
2. Provides logistical and creative support for advancement efforts such as fundraising, annual giving, alumni engagement, grant support, and planned giving communications. 
3. Responsible for logging gifts, preparing donor receipts and acknowledgment letters, validating submitted donor records, creating pledges, and reminders.
4. Assists with annual solicitations and tracking of scholarship renewals; communicates scholarship deadlines, criteria, and award information clearly to students, families, and campus partners; coordinates and tracks scholarship applications and awards.
5. Coordinates Foundation presence at annual ceremonies; serves as a liaison with the PVC Foundation; assists in the preparation of agenda items for the Foundation Board of Directors meetings; attends Foundation meetings and serves as official recorder.
6. Creates and implement innovative marketing strategies that resonate with the college?s core vision, mission and values; conceptualizes and creates original and innovative components of design projects; design marketing materials and visual content using graphic design tools. 
7. Assists in providing technical information concerning the college?s brand identity and conducting publication reviews for spelling, grammar and appropriate application of graphic elements; supports the development and implementation of branding strategies and templates for district wide marketing.
8. Designs trademarks, logos, and illustrations; advises stakeholders regarding the application and use of graphics and exhibits.
9. Coordinates with other departments for timely updates to the District?s College Foundation, scholarship, and alumni website; assists in editing District wide content for accuracy and brand consistency.
10. Maintains department files, forms, and records; proofreads, edits, provides feedback, content and creative direction for material including college publications, special event marketing, photos, videos, and branding guides. 
11. Provides information to students, staff, faculty, donors, external constituencies, alumni, other public and regulatory agencies, community groups, the business community, and the general public.
12. Provides graphic design assistance to other departments as requested by the assigned administrator.
13. Coordinates the development of videos, testimonials, and stories that highlight student success,
14. Responsible for the District?s social media accounts; researches industry trends and pitches new content ideas; assists with monitoring campaign performance and tracking essential metrics. 
15. Supports crisis communication efforts.
16. Assists in taking photographs for district activities and events.
17. Assists in coordinating and supporting annual Foundation financial audit; provides lists of requested transactions, report back-ups and balance queries.
18. Handles confidential and sensitive issues with discretion.
19. Proofreads and verifies Foundation, scholarships, and budgetary data from all sources, including content for solicitations, marketing, and web materials.
20. Conducts thorough market research to identify trends, opportunities, and target audiences; processes and prepares a variety of documents, materials, and records according to established procedures and practices.
21. Responsible for district mascot program, including recruiting and training student performers, scheduling appearances, and maintaining costume.
22. Coordinates related special projects as assigned.
23. Reviews budget and projections with assigned administrator; processes marketing and advancement-related purchase requests; monitors and maintains inventory of office supplies, promotional items and advancement materials.
24. Attends meeting and trainings workshops as required; presents at orientations, workshops, and meetings. 
25. Represents the college and programs at regional and statewide meetings, workshops, and professional development activities
26. Exhibits an equity-minded focus, responsiveness, and sensitivity to support an inclusive learning environment.  
27. Demonstrates a strong commitment to diversity, equity, inclusion, and accessibility principles in all aspects of job performance; actively promotes and creates a welcoming and inclusive environment. 
28. Participates in professional development activities, and other related committees or workgroups.
29. Performs other related duties as assigned.

KNOWLEDGE AND ABILITIES

1. Principles and practices of fundraising, donor stewardship, and scholarship management.
2. Marketing principles, techniques, and best practices in higher education.
3. Graphic design principles and software tools.
4. Social media platforms and digital content strategies.
5. Website content management systems
6. Office productivity software (MS Office Suite: Word, Excel, Outlook, PowerPoint).
7. Marketing and branding best practices in higher education.
8. Web and social media content creation and management.
9. Communication strategies for diverse and multilingual communities.
10. Database management and CRM systems.
11. Scholarship programs and financial aid processes.
12. Event planning and logistics coordination.

1. Understand District organization, operations, policies, and objectives
2. Communicate effectively, both orally and in writing, with diverse audiences
3. Manage multiple projects and deadlines with attention to detail.
4. Work independently and collaboratively in a fast-paced environment.
5. Exercise discretion in handling sensitive and confidential information.
6. Provide excellent customer service to internal and external stakeholders.
7. Represent the District positively in community and donor-facing settings.
8. Create inclusive, visually engaging marketing material
9. Interpret and apply college policies, procedures, and regulations.
10. Support and promote the mission of the College and Foundation through culturally responsive practices.
11. Analyze situations accurately and adopt an effective course of action.
12. Operate modern office equipment including specialized software applications.

1. Associate?s Degree from an accredited institution or the equivalent.
2. Two (2) years related work experience in fundraising, marketing, communications, graphic design or related field. 
3. Type at 40 wpm.
4. Passage of the District?s clerical skills test.
5. Sensitivity to and understanding of the diverse academic, ethnic, racial, age, national origin, religious, gender, sexual orientation, socio-economic, disabilities, and cultural backgrounds of community college students.

SUBSTITUTION POLICY 

Substitutions for meeting the minimum qualifications are allowed for this job posting. Substitutions are allowed for education and professional experience.  Substitutions will be processed as follows:
Education:

1. 24 semester units equates to one (1) year of college level course work; OR
   • One (1) year of professional experience
2. 48 semester units equates to two (2) years of college level course work; OR
   • An Associate?s degree; OR
   • Two (2) years of professional experience
3. 96 semester units equates to four (4) years of college level course work; OR
   • A Bachelor?s degree; OR
   • Four (4) years of professional experience

Professional Experience:

1. One (1) year of professional experience equates to 24 semester units of college level course work
2. Two (2) years of professional experience equates to 48 semester units of college level course work; OR
   • An Associate?s degree
3. Four (4) years of professional experience equates to 96 semester units of college level course work; OR
   • A Bachelor?s degree

1. Bachelor?s Degree from an accredited institution.
2. Experience in community development and grant management.
3. Demonstrated experience with Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign), Canva, and other tools used for professional marketing and graphic design.

1. The physical demands and work environment are typical of an administrative job in an onsite, remote, or hybrid office environment.
2. The incumbent must be able to perform the essential functions of the job, with or with out a reasonable accommodation.
3. This position may conduct routine visits to all service locations, including California Department of Corrections and Rehabilitation (CDCR) facilities, local high schools, and PVC?s Needles Center and Child Development Center.

1. This is a 12-month full time classified position. May include evening and weekend duty.
2. Row 13 on the classified salary schedule.
3. The District offers an attractive package of fringe benefits including medical, prescription,dental, vision and life insurance as accorded per CSEA agreement.

APPLICATION PROCESS

Our employment online application process is designed to assist the search committee in evaluating whether or not you possess the required knowledge and skills for the position for which you are applying. Job-related information from all applicants will be evaluated to identify those best qualified.  Only the best-qualified applicants will be selected for testing and further consideration.  Therefore, the online application must be completed to allow a comprehensive review and evaluation.  Failure to complete the online application (and supplemental material, when required) will constitute failure to comply with the selection process and the application will be rejected.

1. To guarantee consideration, a completed application and any other required material listed, must be submitted with the online application by the published closing date.
2. Applications are only accepted for positions currently open for recruitment.
3. Meeting minimum requirements does not guarantee you an interview.
4. Current employees who are applying for a position should be aware that material from their personnel files will not be included as part of the application packet, and they should provide information on past and present employment in the same degree of detail as any other candidate.
5. Applicants wishing to apply for more than one position must submit a separate application and required materials for each position.
6. Legible photocopies of documents will only be accepted.
7. Travel costs related to the interview process will be borne solely by the candidate.
8. Please read the job announcement/description carefully to ensure your background and education meet the requirements of the position
9. The selection process may also include practical exercise (i.e., training demonstration and/or other written, technical manipulative, or simulation exercises), or skilled testing to evaluate candidates? qualifications.
10. Applicants with foreign transcripts must be evaluated by an Accredited United States Institution, please see the approved organizations listed in the following link: ?sfvrsn=bb4f6e6a_6  or the National Association of Credential Evaluation Services link: 

REQUIRED DOCUMENTS

Cover Letter

Resume

Diversity Statement

Copies of Transcripts (Must show all work completed and the conferral date of the degree. If hired original transcripts must be submitted)

Six References (3 Professional and 3 Personal)

Professional Licenses (If applicable)

Recommended: Typing Certificate

PI283164997

Location: Killeen, TX

We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program; however, we can usually find something that works for everyone. This is a great opportunity for you to jumpstart your career, and with our industry-leading training, you are sure to grow.

Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to