It Voice Jobs in Usa

IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience

Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire

We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.

You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.

This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.

Key Experience We’re Looking For

Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:

Epic MyChart & Digital Consumer Applications

• Epic MyChart and MyChart Mobile
• MyChart Care Companion configuration and workflow management
• Epic Hello World
• Patient messaging workflows and monitoring

Integrations & Digital Health Connectivity

• SMART on FHIR app integrations
• Care Everywhere awareness
• MyChart Central and Share Everywhere
• Third-party integrations (telehealth, billing, CRM platforms)

Telehealth & Video Visits

• Video visit workflow configuration
• Troubleshooting connectivity issues
• Device readiness (camera/microphone validation)
• Video visit scheduling and configuration

Monitoring & Reporting

• Monitoring patient message volume and workflow performance
• Root cause analysis of system failures
• Adjusting build/configuration to improve user experience
• Collaboration with marketing, access, and digital teams

MyChart Care Companion

• Building and maintaining care pathways
• Configuring tasks, questionnaires, and educational content
• Managing reminders, notifications, and escalations
• Outcome tracking and patient engagement analytics
• Workflow testing, validation, and ongoing maintenance

Digital Experience Platforms

• Physician intranet widgets and digital content configuration
• MyChart intranet updates, knowledge resources, and training materials
• Collaboration with internal teams to support digital engagement strategies

Role Responsibilities

Working within Agile and other IT frameworks, the IT Analyst Senior will:

• Partner with stakeholders to gather, analyze, and document business and technical requirements
• Support and enhance Epic and healthcare applications
• Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
• Lead application upgrades and project initiatives
• Design and implement solutions across the software development lifecycle
• Maintain vendor-supported application versions
• Collaborate with vendors on complex escalations
• Maintain application infrastructure health including patching and system maintenance
• Provide documentation, training, and knowledge sharing across teams
• Participate in on-call rotations for application support
• Mentor junior team members and facilitate knowledge sharing

Required Qualifications

Education

• Associate’s degree or equivalent experience required
• Bachelor’s degree preferred

Experience

• 5+ years of IT or healthcare application support experience
• Experience supporting Epic or healthcare technology platforms strongly preferred

Certifications (Preferred)

Candidates may be asked to obtain certifications within one year of hire.

Examples include:

• Epic Certification (MyChart)
• ITIL Certification
• CompTIA A+
• SQL Certification
• Certified Scrum Developer (CSD)
• OnBase Certification
• RHIT / RHIA
• CAHIMS
• 3M 360 Systems Administrator

Core Competencies

Successful candidates will demonstrate:

• Strong communication and stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced Agile environments
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset focused on continuous improvement

If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field.

Duties and Responsibilities:

• 
  
• Use internal system to run through activation queue
  
• Assist technicians and customers on the phone
  
• Handle escalation support for voice product activations both internally and to customers
  
• Troubleshoot services and devices in the field with customers and technicians
  
• Update configurations and/or order details to create successful turn up of services for customer
  
• Reconfigure Routers or equipment
  

Required Qualifications:

• 
  
• Technical background or desire to grow in technical field
  
• Strong organizational skills
  
• Ability to work independently and make judgement calls to resolve issues
  
• Ability to take direction and act upon it
  
• Demonstrative critical thinking and analytical problem-solving skills
  
• Strong verbal and written communication skills, ability to multitask
  
• Collaborative, Can-Do attitude
  
• Willingness to obtain government security clearance
  
• Solid work ethic
  

Preferred Qualifications:

• 
  
• Understanding of Networking, TCP/IP, Routing, Switching
  
• Experience in customer facing technical support roles
  
• Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Prior public trust P2 security clearance
  
• Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
  
• Experience with coding and automation platforms such as Python, Javascript or similar
  

#LI-JH1

** Please note: applicants must hold U.S. Citizenship/Green Card to be considered for this role **

Role: IT Manager, Infrastructure Services

Compensation Range: $150,000-200,000 + Benefits

Location: Nashville, TN

Work Schedule: On-site 5 days per week

Industry: Retail

About the Role

Our client is a rapidly evolving, multi‑site organization in the retail/industrial sector and is seeking a Manager of Infrastructure Services to lead the overall strategy, operations, and continuous improvement of the company’s IT infrastructure.

This leader will oversee all core infrastructure functions, including networking, servers, storage, cloud services, end‑user computing, voice systems, and security, while partnering closely with a third‑party MSP for day‑to‑day delivery. The role requires a hands‑on, seasoned infrastructure professional who can operate as both a technical expert and a strong operational leader.

This is a high‑impact position with significant visibility across the organization and the opportunity to guide the company through major modernization and cloud‑migration initiatives.

Key Responsibilities

Infrastructure Leadership & Strategy

• Assess the organization’s infrastructure landscape and develop recommendations to strengthen stability, scalability, and performance.
• Provide regular updates to leadership on system health, risks, and improvement opportunities.
• Define and manage service levels, operational standards, and performance expectations across infrastructure services.

Team & Vendor Management

• Lead and mentor the Infrastructure team, overseeing workloads, performance, development, and resourcing.
• Manage and hold the third‑party MSP accountable for high‑quality delivery across support, network operations, and systems administration.
• Oversee vendor and contract management, including licensing, renewals, and selection of new partners.

Systems & Network Administration

• Direct the design, implementation, and maintenance of company‑wide infrastructure, including network, servers, storage, backups, cloud platforms, and voice systems.
• Ensure strong availability, disaster recovery readiness, and security controls across all infrastructure components.
• Partner with application and business teams to ensure infrastructure meets evolving technical and operational needs.

Operational Excellence

• Establish and monitor infrastructure KPIs, including uptime, performance, and service delivery metrics.
• Drive continuous improvement by applying industry best practices across configuration, monitoring, patching, and lifecycle management.
• Resolve operational and technical issues, addressing root causes across people, processes, and technology.

Cross‑Functional Collaboration

• Partner with leaders across IT and the business to support project delivery, integrations, and system enhancements.
• Provide technical consulting and guidance on major organizational initiatives.
• Assist in developing and managing the infrastructure budget and capital planning.

Qualifications

Required

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10+ years of experience in IT infrastructure spanning networking, servers, storage, cloud, and end‑user computing.
• At least 3 years of experience managing technical teams in an enterprise environment.
• Strong understanding of LAN/WAN architectures, server technologies, virtualization, storage systems, wireless, and endpoint technologies.
• Experience managing MSPs, vendors, contracts, and licensing.
• Advanced proficiency with Microsoft tools including MS Office, Outlook/Exchange, and general project‑management applications.
• Excellent communication and interpersonal skills — able to work effectively with both technical and non‑technical stakeholders.
• Ability to convey complex technical concepts in a clear, concise manner and provide effective training where needed.

Preferred

• Experience supporting a distributed, multi‑site environment.
• Knowledge of cloud platforms (Azure preferred) and hybrid infrastructure models.
• Familiarity with ITIL practices and service‑management workflows.

Working Environment

• Standard office environment with occasional travel to distributed sites.
• Fast‑moving, transformation‑focused organization with opportunities for major impact and leadership visibility.

Job Title: IT Manager, Infrastructure Services

Location: Nashville, TN

Job ID #: 510786663

AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. These roles lead and manage VoIP, VoSIP, and legacy voice infrastructure. Support includes endpoint provisioning, IVR programming, and ACD reporting using NetPlus.

Who We're Looking For:

• 
  
• VoIP Engineers, Telecom Leads, ACD Analysts
  
• Incumbents encouraged to apply
  

Clearance: TS/SCI
Certifications: Security+, Avaya/Nortel, NetPlus familiarity
Experience: 10+ years

This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Apprentus connects learners of all ages with skilled educators for private lessons in music, academics, languages, sports, and more. We offer a platform for passionate teachers who want to share their expertise and guide students toward achieving their creative and technical goals.

We are currently seeking Voice and Singing Teachers to provide tailored one-on-one lessons for students at all levels. Whether your students are beginners, preparing for performances, or aiming to refine their technique, your instruction will play a key role in their development.

Please note: this opportunity is only available to individuals currently residing in the USA.

Responsibilities:

Qualifications:

Ideal for:

What We Offer:

Saint Xavier University prides itself on its Mercy mission and excellent teaching prowess. We are seeking adjunct faculty members to teach Communication Sciences & Disorders (Neurogenic Communication and Voice Disorders - focused).

SXU faculty are dedicated to high-quality teaching for its diverse student population. We strive to facilitate student success in learning, and to meet the individual educational needs of each individual within our student body.

The successful adjunct candidate will be committed to teaching in a multicultural environment and welcome the opportunity to work with students with diverse learning abilities. Opportunities may exist to teach a flexible schedule that may include teaching assignments during days, evenings, and weekends, as needed. Adjuncts can teach up to two sections of undergraduate or graduate level courses per semester.

Adjuncts are paid by stipend on a biweekly basis beginning on the first payroll following the course add/drop date.

We invite you to join our team and submit your application today!

Adjunct Faculty instructors at Saint Xavier University are responsible for course planning and instruction in classroom, lab, and/or clinical settings. Courses may be conducted in various delivery modes, such as in-person, online, hybrid and/or blended formats, with a preference towards in-person instruction. In addition, adjunct faculty are responsible for student evaluation, departmental communication, and timely and accurate submission of required paperwork related to instruction.

* Instructors are needed for courses that are medically focused, especially neurogenic communication and voice disorders.
* Master's degree is required; a degree in Speech-Language Pathology is preferred. Other disciplines will be considered based
relevant background and alignment with course content.
* Previous teaching experience highly preferred; experience supervising students in higher education also valued.
* Clinical practice experience in relevant content areas preferred.
* Excellent oral and written communication skills.
* Enthusiasm toward serving a diverse student and client population.

We inspire success by working together to provide meaningful, personalized service in a spirit of excellence. SXU seeks candidates that deliver value-added services in a responsive, collaborative, effective, and respectful manner.

The University is committed to diversity and encourages applications from individuals with a wide variety of backgrounds and experiences. Saint Xavier University affirms its position as a Catholic institution, inspired by the heritage of the Sisters of Mercy, and asserts its rights to employ persons who subscribe to the mission, vision, and core values of the university.

Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions, and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.

Job Description

We are looking for a Director of Infrastructure and Operations to assist with the management of current and future infrastructure needs.

This leader must bring a technical depth spanning large scale enterprise networks, datacenter infrastructure, Cybersecurity, Azure hybrid-cloud offerings, end user technology, complimented by strong leadership, strategic thought leadership and collaboration skills. The leader will serve as the critical expert and point of contact across WHSmith NA for all things infrastructure transformation and IT operations. This will be a highly visible role and will work collaboratively with WHSmith’s Executive Leadership, Enterprise Architecture, Cybersecurity, and Infrastructure tower leads to deliver on transformation and operational objectives. Direct transformation and operational projects/programs, manage/direct senior managers, solution leads, contractors, project managers, and direct infrastructure resources across multiple managed services providers.

Responsibilities:

• Implement information systems that increase the efficiency of WHSmith’s employee's enterprise wide
• Lead a team of 8, ensuring project fulfillment
• Proven experience in cloud migration and developing platform solutions to support retail POS/store systems & applications
• A strong background in creating secure cloud architectures for customers facing applications that are enterprise grade and highly scalable.
• Familiarity with Infrastructure Services (Cloud, Network, Data Center, Systems, Voice, IaaS, PaaS, and SaaS)
• Strong leadership, communication, consulting and influencing skills
• Strong Program/Project management, with experience leading multiple large projects
• Develop and oversee execution of IT infrastructure strategy to support company’s business strategy and growth goals
• Create strategy and oversee staff who manage public cloud and on-premises infrastructure, systems and solutions
• Definition and tracking for quarterly team goals, SLAs and KPIs for Infrastructure Support team
• Experience with hosted and private cloud managed services across multiple data centers.
• Remain current on industry best practices and trends, recommending improvements and upgrades accordingly
• Review and negotiate vendor contracts and agreements
• Define infrastructure strategies and develop appropriate roadmaps to ensure our infrastructure is capable of meeting key business and technology objectives.
• Ensure ongoing performance monitoring of the infrastructure and ensure service level agreements are met. Provide appropriate analytics, executive dashboards, and set measurable KPIs to provide operational scorecards.

Required Qualifications:

• Bachelor of Science Information Technology, Infrastructure Management (or related)
• 8+ years of working in a large scale, multi-supplier environment, with at least 5 years managing large scale infrastructure and operations and 5 years designing, developing, configuring, and implementing cloud enterprise IT infrastructure with diverse solutions from multiple vendors.
• 3+ years of experience in managing multi-cloud delivery and support
• Excellent written and verbal communication skills

Preferred Qualifications:

• Proven experience leading a technical team in a corporate environment (retail industry preferred)
• Master's Degree strongly preferred (computer science, engineering, information systems, business administration or other industry related curriculum)
• Experience in developing the architecture of large-scale web/mobile and retail POS/store systems & applications

Technical Skillset:

• Expertise in Juniper Networks, routing and switching for corporate environments.
• Proficiency with Cisco Meraki switches and wireless access points for distributed retail locations.
• Experience managing Cradlepoint (Erison) cellular WAN solutions for remote connectivity.
• Strong understanding of network architecture, including VPNs, SD-WAN, and high-availability designs.
• Advanced knowledge of Microsoft Azure cloud services (IaaS, PaaS, networking, security, cost optimization).
• Familiarity with VMware vSphere for on-premises virtualization and hybrid cloud integration.
• Experience with cloud migration strategies and hybrid infrastructure management.
• Rubrik backup and recovery solutions.
• Designing and implementing business continuity and disaster recovery (BCDR) plans.
• Proficiency in Jira Service Management for ITSM processes (incident, change, problem management).
• Strong understanding of ITIL frameworks and best practices.
• Expertise with CrowdStrike endpoint protection and threat detection.
• Knowledge of network security, identity management, and compliance standards (PCI DSS, GDPR).
• Ability to implement zero-trust security models across cloud and on-prem environments.
• Experience managing IT infrastructure in retail environments, including casinos and airports.
• Skills in remote monitoring and management of distributed networks and devices.
• Capacity to develop infrastructure roadmaps aligned with business objectives.
• Vendor management and contract negotiation for hardware, software, and services.
• Budgeting and cost optimization for IT operations.

Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.

All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.

The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.

The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.

• 
  
• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
  
• Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
  
• Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
  
• Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
  
• Team meetings and other duties as assigned which may become a permanent duty of the position.
  

Qualifications:

• 
  
• Bachelor's degree in related area and/or equivalent technical experience preferred.
  
• Minimum of 2 years combined experience in on or more of the following:
  
  • 
    
  • Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
    
  • Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
    
  • Supporting mobile devices including Apple, iOS, Android, and Microsoft
    
  • Understanding of basic TCP/IP network topologies and related technology.
    
  
  

Knowledge, Skills, and Abilities:

• 
  
• Mobile Device Support - End User
  
• Service Desk Support - End User
  
• Hardware Support - End User
  
• Microsoft Office Suite Support including O365
  
• Windows OS / Apple OSx / iOS / Android - Familiarity
  
• Application Support - End User
  
• Peripheral Support - End User
  
• Video Conferencing - Video/Voice - End User
  
• Remote conferencing familiarity including Zoom and MS Teams
  
• Projection and display system support
  
• A/V presentation & capture systems
  
• TCP/IP network concepts
  
• Professional phone etiquette
  
• Customer service focus
  
• Accountable
  
• Adaptable
  
• Collaborative and teamwork-oriented
  
• Customer relationship manager
  
• Innovative and creative thinker
  
• Mission and service-oriented
  
• Openness (zest) for learning
  
• Results-oriented
  
• Excellent communication skills
  
• Professional phone etiquette
  
• Self-starter
  
• Detail-oriented
  
• Dependable
  

Licenses/Certifications:

• 
  
• ITIL Foundations Certification or pass within first 6 months of accepting this position
  
• ITF Certification within first 6 months of accepting this position
  
• Windows and Apple certifications preferred
  

The Web Content Manager plays a critical role in ensuring the quality, consistency, and effectiveness of Creighton's internal online content. This position involves overseeing web content management platforms including Salesforce CMS and Gather Content by Bynder including workflow, publishing, and management processes. The Web Content Manager also ensures compliance with governance and policies for significant changes and will work closely with university partners across various business units.

• 
  
• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Web Content Administration and Management
  
  • 
    
  • CMS Management:
    
    • 
      
    • Oversee the utilization of CMS platforms (e.g., Salesforce and Drupal) by the University. Coordinate with University Communications, IT Leadership and others to ensure environments are meeting priorities.
      
    • Utilize content operation platforms like Gather Content to streamline content collection from various stakeholders throughout the campus. Manage templates, taxonomies, workflows, and updates within the application.
      
    • Collaborate with stakeholders to gather content requirements.
      
    • Coordinate content requests, deadlines, and approvals.
      
    • Manage content publishing, updates, and archiving.
      
    
    
  • Content Curation:
    
    • 
      
    • Curate content from internal teams, subject matter experts, and external contributors.
      
    • Ensure content aligns with brand guidelines and user needs. Provide feedback as necessary to content providers.
      
    • Ensure all content aligns with brand voice, style, and messaging.
      
    • Taxonomy and Metadata
      
      • 
        
      • Define content categories, tags, and metadata.
        
      • Optimize content discoverability and organization.
        
      
      
    • Provide training and access to users across the University to manage their own content and provide best practices to aid in maintenance of information.
      
    
    
  
  
• Content Management Processes:
  
  • 
    
  • Workflow Design:
    
    • 
      
    • Develop efficient content workflows (creation, review, publishing).
      
    • Define roles and responsibilities within the content lifecycle.
      
    
    
  • Version Control:
    
    • 
      
    • Establish versioning protocols (e.g., semantic versioning).
      
    • Maintain version history for content updates.
      
    • Implement change tracking and approval mechanisms.
      
    
    
  • Content Archiving:
    
    • 
      
    • Regularly review and archive outdated or irrelevant content.
      
    • Ensure proper redirection for removed pages.
      
    
    
  • Taxonomy and Metadata:
    
    • 
      
    • Develop a taxonomy for categorizing content (tags, categories).
      
    • Apply relevant metadata to improve searchability.
      
    • Enhance content visibility in search results.
      
    
    
  
  
• Search Engine Management and Review:
  
  • 
    
  • Keyword Research:
    
    • 
      
    • Collaborate with users to identify relevant keywords.
      
    • Analyze search volume, competition, and user intent.
      
    • Optimize content for search engines.
      
    
    
  • Best Practices:
    
    • 
      
    • Ensure content follows guidelines (meta tags, alt text, internal linking).
      
    • Optimize content around terms and phrases as necessary to best support internal audiences.
      
    • Monitor rankings and adjust strategies as needed.
      
    
    
  
  
• Business Unit Engagement:
  
  • 
    
  • Stakeholder Collaboration:
    
    • 
      
    • Work closely with university partners to understand content needs.
      
    • Align content with goals.
      
    
    
  • User-Centric Approach:
    
    • 
      
    • Advocate for user needs and preferences.
      
    • Gather feedback from university partners and end-users.
      
    
    
  
  
• Organizational Governance:
  
  • 
    
  • Change Management:
    
    • 
      
    • Collaborate with governance committees for significant content changes.
      
    • Obtain approvals for significant content changes (e.g., homepage updates).
      
    
    
  • Policy Adherence:
    
    • 
      
    • Ensure compliance with content policies (branding, legal, accessibility).
      
    • Educate content contributors on guidelines.
      
    
    
  
  

Qualifications:

* Bachelor's degree in communications, Marketing, Information Technology or related field.
* Proven experience (typically 3+ years) in web content management at a University or relatively similar organization.

Knowledge, Skills, and Abilities:

* Familiarity with CMS platforms and best practices; ideally experience with Salesforce CMS and/or Gather Content
* Excellent communication skills and attention to detail.
* Ability to balance creativity with organizational standards.
* Excellent Written and Verbal Communication Skills: Effective communication is crucial for working with Campus Partners in creating and managing web content.
* Proficiency in HTML, CSS, and integrating them into a Content Management Systems (CMS).
* Basic Knowledge of SEO Best Practices.
* Attention to Detail and Strong Editing Skills.
* Ability to Work Under Tight Deadlines, and coordinate the work of other content developers around the organization.
* Strong Analytical and Problem-Solving Skills: Analyzing web traffic data, identifying trends, and making data-driven decisions.
* Understanding of Web Design Principles and UX Best Practices.

Licenses/Certifications

* Salesforce Certifications are a Plus

IT Manager, Financial & Merchandising Systems

Experienced IT professionals —bring your experience to work for you where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an IT Financial Systems Manager to join our team.

The IT Systems Manager is responsible for the overall planning, development, implementation, and maintenance of the organization's financial, merchandising, and logistics systems. The ideal candidate will have a strong understanding of financial systems and processes, as well as experience with PeopleSoft. They will also be a strategic thinker with the ability to lead and manage a team. As part of a multi-faceted Information Technology team, you will deliver IT solutions working closely with Business teams.

Responsibilities

• Develop and execute the strategic roadmap for financial, retail and merchandise reporting systems aligned with the company's overall IT strategy and business objectives.
• Collaborate with senior management and business stakeholders to prioritize IT initiatives that drive operational efficiency and support growth strategies.
• Lead the design, implementation, and support of robust IT systems for financial, retail and merchandise reporting, ensuring scalability, reliability, and integration with existing systems.
• Manage a team of IT professionals responsible for the development, maintenance, and support of financial, retail and merchandise reporting systems.
• Foster a culture of innovation, collaboration, and continuous improvement within the IT team.
• Collaborate with vendors, consultants, and internal stakeholders to evaluate, select, and implement third-party solutions that enhance retail capabilities.
• Negotiate contracts, service level agreements (SLAs), and manage vendor relationships to ensure quality delivery and cost-effectiveness.
• Establish and enforce data governance policies, procedures, and standards to ensure the accuracy, integrity, and security of financial, retail and merchandise data.
• Stay abreast of emerging technologies and industry trends in retail analytics and reporting systems.
• Drive initiatives to optimize retail operations, improve forecasting accuracy, and enhance customer satisfaction through data-driven insights.
• Monitor expenditures, track ROI, and report on financial performance related to IT projects and initiatives.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Proven experience (8+ years) in IT leadership roles with a focus on financial, retail and merchandise reporting systems in a large-scale retail environment.
• Deep understanding of retail operations, merchandising processes, or inventory management principles.
• Excellent leadership, communication, and interpersonal skills with the ability to influence stakeholders and drive cross-functional collaboration.
• Experience managing complex IT projects, including system integrations, upgrades, and migrations.
• Knowledge of project management methodologies (e.g., Agile, Waterfall), and IT governance frameworks.

Benefits

At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:

• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount

Work where people love to shop!

Equal Opportunity Employer

• Monitor and review corporate infrastructure (network, hardware, and cloud) for security risks, vulnerabilities, and performance trends.
• Perform and support vulnerability assessments and penetration testing (internal and external), producing actionable findings and remediation recommendations.
• Review compliance scan results (e.g., Nessus) and validate remediation of findings and system patches.
• Implement and maintain security controls, policies, and best practices across IT systems.
• Coordinate with third-party vendors to support adherence to organizational security standards.
• Collaborate with IT teams to identify, evaluate, and respond to emerging security threats.
• Support SOX compliance efforts by maintaining IT controls, evidence, and documentation.
• Maintain security configurations for cloud infrastructure, including enforcing and auditing conditional access policies.
• Plan and execute attack simulations and phishing tests to assess security readiness and improve response strategies.
• Utilize SIEM, MDR, and endpoint protection tools (e.g., Huntress, ThreatLocker) to enhance threat detection and response.
• Develop, maintain, and execute incident response and disaster recovery procedures as needed.
• Prepare periodic security summaries, metrics, and reports with findings and recommendations.
• Identify opportunities to automate manual monitoring, alerting, or reporting tasks.
• Partner with IT and business teams on projects that impact system and data security.
• Support IT General Controls for enterprise systems and respond to internal and external audit inquiries.
• Assist with annual reviews of IT controls, narratives, and process documentation.
• Support PCI-DSS annual assessments with external assessors and maintain compliance documentation.
• Participate in annual penetration testing activities and track remediation of findings.
• Perform additional duties as assigned based on organizational needs.

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• 4–6 years of experience in information security, infrastructure, or related technology roles.
• Hands-on experience supporting security operations, controls, or compliance initiatives.
• Relevant certifications such as CISSP, CySA+, CEH, or CISM preferred.
• Strong understanding of network and cloud security risks and controls.
• Working knowledge of security frameworks such as NIST and ISO 27001.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with both technical and non-technical stakeholders.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to handle sensitive information with discretion and confidentiality.

• Experience using SIEM, MDR, and vulnerability scanning tools for threat detection and response.
• Experience supporting enterprise-scale IT or security initiatives.
• Strong attention to detail and adaptability in evolving environments.
• Excellent documentation and reporting skills.
• Familiarity with security automation and monitoring platforms.
• Proficiency with tools such as Nessus, Huntress, and ThreatLocker to strengthen cybersecurity posture.

Estimated Min Rate: $94500.00
Estimated Max Rate: $105000.00

What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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