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IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience

Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire

We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.

You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.

This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.

Key Experience We’re Looking For

Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:

Epic MyChart & Digital Consumer Applications

• Epic MyChart and MyChart Mobile
• MyChart Care Companion configuration and workflow management
• Epic Hello World
• Patient messaging workflows and monitoring

Integrations & Digital Health Connectivity

• SMART on FHIR app integrations
• Care Everywhere awareness
• MyChart Central and Share Everywhere
• Third-party integrations (telehealth, billing, CRM platforms)

Telehealth & Video Visits

• Video visit workflow configuration
• Troubleshooting connectivity issues
• Device readiness (camera/microphone validation)
• Video visit scheduling and configuration

Monitoring & Reporting

• Monitoring patient message volume and workflow performance
• Root cause analysis of system failures
• Adjusting build/configuration to improve user experience
• Collaboration with marketing, access, and digital teams

MyChart Care Companion

• Building and maintaining care pathways
• Configuring tasks, questionnaires, and educational content
• Managing reminders, notifications, and escalations
• Outcome tracking and patient engagement analytics
• Workflow testing, validation, and ongoing maintenance

Digital Experience Platforms

• Physician intranet widgets and digital content configuration
• MyChart intranet updates, knowledge resources, and training materials
• Collaboration with internal teams to support digital engagement strategies

Role Responsibilities

Working within Agile and other IT frameworks, the IT Analyst Senior will:

• Partner with stakeholders to gather, analyze, and document business and technical requirements
• Support and enhance Epic and healthcare applications
• Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
• Lead application upgrades and project initiatives
• Design and implement solutions across the software development lifecycle
• Maintain vendor-supported application versions
• Collaborate with vendors on complex escalations
• Maintain application infrastructure health including patching and system maintenance
• Provide documentation, training, and knowledge sharing across teams
• Participate in on-call rotations for application support
• Mentor junior team members and facilitate knowledge sharing

Required Qualifications

Education

• Associate’s degree or equivalent experience required
• Bachelor’s degree preferred

Experience

• 5+ years of IT or healthcare application support experience
• Experience supporting Epic or healthcare technology platforms strongly preferred

Certifications (Preferred)

Candidates may be asked to obtain certifications within one year of hire.

Examples include:

• Epic Certification (MyChart)
• ITIL Certification
• CompTIA A+
• SQL Certification
• Certified Scrum Developer (CSD)
• OnBase Certification
• RHIT / RHIA
• CAHIMS
• 3M 360 Systems Administrator

Core Competencies

Successful candidates will demonstrate:

• Strong communication and stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced Agile environments
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset focused on continuous improvement

If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field.

Duties and Responsibilities:

• 
  
• Use internal system to run through activation queue
  
• Assist technicians and customers on the phone
  
• Handle escalation support for voice product activations both internally and to customers
  
• Troubleshoot services and devices in the field with customers and technicians
  
• Update configurations and/or order details to create successful turn up of services for customer
  
• Reconfigure Routers or equipment
  

Required Qualifications:

• 
  
• Technical background or desire to grow in technical field
  
• Strong organizational skills
  
• Ability to work independently and make judgement calls to resolve issues
  
• Ability to take direction and act upon it
  
• Demonstrative critical thinking and analytical problem-solving skills
  
• Strong verbal and written communication skills, ability to multitask
  
• Collaborative, Can-Do attitude
  
• Willingness to obtain government security clearance
  
• Solid work ethic
  

Preferred Qualifications:

• 
  
• Understanding of Networking, TCP/IP, Routing, Switching
  
• Experience in customer facing technical support roles
  
• Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Prior public trust P2 security clearance
  
• Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
  
• Experience with coding and automation platforms such as Python, Javascript or similar
  

#LI-JH1

IDR is seeking a Senior Network Engineer – Retail Voice & Wireless Escalation to join one of our top clients for an opportunity in Brentwood, TN. This role is central to supporting enterprise retail networks, focusing on voice and wireless infrastructure to ensure seamless real-time communication across multiple locations. The organization operates within the retail industry, emphasizing reliable network performance and operational excellence.

Position Overview for the Senior Network Engineer – Retail Voice & Wireless Escalation:

• Serve as the primary escalation point for retail store voice and wireless performance issues.
• Lead troubleshooting efforts across wireless, switching, and SD-WAN layers to quickly identify root causes.
• Analyze end-to-end traffic flow from MPOS devices through store LAN and WAN infrastructure.
• Support voice-over-WiFi performance and optimize QoS settings for voice stability.
• Collaborate with retail deployment partners and cross-functional teams to improve network performance.

Requirements for the Senior Network Engineer – Retail Voice & Wireless Escalation:

• 5+ years of enterprise network engineering experience.
• Strong understanding of TCP/IP, OSI model, and enterprise routing concepts.
• Experience with BGP and OSPF fundamentals.
• Advanced troubleshooting experience in Aruba wireless environments.
• Hands-on experience with Ekahau for wireless surveys and validation.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

IT Operations Specialist

Reports to: Director of Technology

Role Overview

The IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company’s internal IT operations capability.

This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.

Key Responsibilities

• Provide L1/L2 support for Windows 10/11 environments
• Troubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platforms
• Resolve login, MFA, and access-related issues
• Perform onboarding and offboarding (AD, M365 licensing, device configuration)
• Configure and deploy laptops, tablets, and mobile devices
• Troubleshoot basic networking issues (IP, DHCP, DNS)
• Coordinate with the MSP for escalations when required
• Maintain accurate ticket documentation and follow structured processes
• Identify recurring issues and suggest improvements
• Take ownership of assigned tickets through resolution or proper escalation

Qualifications

• 3–5 years of hands-on IT support experience (corporate or multi-site preferred)
• Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiency
• Hands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)
• Experience with Microsoft 365 in hybrid environments
• Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)
• Experience with ticketing systems
• Device provisioning experience
• Relevant certifications are a plus, demonstrated hands-on experience is highly valued.

Professional Skills

• Strong communication skills (technical to non-technical)
• Structured and methodical troubleshooting approach
• Process-driven and organized
• High accountability and ownership mindset
• Comfortable working in a hybrid internal + MSP support model
• Demonstrates responsiveness and reliability in hybrid work environments

Work Model

Primarily on-site role supporting multiple offices and jobsites.

On-site presence aligned with operational needs

• 1–2 remote days per week depending on workload and projects
• Full-time, Monday–Friday
• 7:00 AM on-site start time
• Occasional after-hours availability when scheduled in advance

AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. These roles lead and manage VoIP, VoSIP, and legacy voice infrastructure. Support includes endpoint provisioning, IVR programming, and ACD reporting using NetPlus.

Who We're Looking For:

• 
  
• VoIP Engineers, Telecom Leads, ACD Analysts
  
• Incumbents encouraged to apply
  

Clearance: TS/SCI
Certifications: Security+, Avaya/Nortel, NetPlus familiarity
Experience: 10+ years

This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Apprentus connects learners of all ages with skilled educators for private lessons in music, academics, languages, sports, and more. We offer a platform for passionate teachers who want to share their expertise and guide students toward achieving their creative and technical goals.

We are currently seeking Voice and Singing Teachers to provide tailored one-on-one lessons for students at all levels. Whether your students are beginners, preparing for performances, or aiming to refine their technique, your instruction will play a key role in their development.

Please note: this opportunity is only available to individuals currently residing in the USA.

Responsibilities:

Qualifications:

Ideal for:

What We Offer:

Saint Xavier University prides itself on its Mercy mission and excellent teaching prowess. We are seeking adjunct faculty members to teach Communication Sciences & Disorders (Neurogenic Communication and Voice Disorders - focused).

SXU faculty are dedicated to high-quality teaching for its diverse student population. We strive to facilitate student success in learning, and to meet the individual educational needs of each individual within our student body.

The successful adjunct candidate will be committed to teaching in a multicultural environment and welcome the opportunity to work with students with diverse learning abilities. Opportunities may exist to teach a flexible schedule that may include teaching assignments during days, evenings, and weekends, as needed. Adjuncts can teach up to two sections of undergraduate or graduate level courses per semester.

Adjuncts are paid by stipend on a biweekly basis beginning on the first payroll following the course add/drop date.

We invite you to join our team and submit your application today!

Adjunct Faculty instructors at Saint Xavier University are responsible for course planning and instruction in classroom, lab, and/or clinical settings. Courses may be conducted in various delivery modes, such as in-person, online, hybrid and/or blended formats, with a preference towards in-person instruction. In addition, adjunct faculty are responsible for student evaluation, departmental communication, and timely and accurate submission of required paperwork related to instruction.

* Instructors are needed for courses that are medically focused, especially neurogenic communication and voice disorders.
* Master's degree is required; a degree in Speech-Language Pathology is preferred. Other disciplines will be considered based
relevant background and alignment with course content.
* Previous teaching experience highly preferred; experience supervising students in higher education also valued.
* Clinical practice experience in relevant content areas preferred.
* Excellent oral and written communication skills.
* Enthusiasm toward serving a diverse student and client population.

We inspire success by working together to provide meaningful, personalized service in a spirit of excellence. SXU seeks candidates that deliver value-added services in a responsive, collaborative, effective, and respectful manner.

The University is committed to diversity and encourages applications from individuals with a wide variety of backgrounds and experiences. Saint Xavier University affirms its position as a Catholic institution, inspired by the heritage of the Sisters of Mercy, and asserts its rights to employ persons who subscribe to the mission, vision, and core values of the university.

Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions, and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.

The Georgia Customer Relationship Management and Tech Ops (CRM & TO) organization serves as a trusted advisor and strategic business partner to market leadership, service areas, and enterprise IT, synthesizing care delivery and health plan insights to inform enterprise strategy and drive measurable business value.

Within this organization, the IT Business Operations III role functions as a business technology partner, connecting the Georgia market to enterprise IT and ensuring the voice of the customer is accurately represented across enterprise product portfolios. The role maintains strong partnerships with enterprise product teams supporting Acute and Complex Care, Omnichannel Patient Engagement & Wellness, Clinical, Ancillary, Retail, Revenue Management, and Social and Community Health services. Mission-critical responsibilities include translating market priorities into actionable business and technology requirements, informing enterprise decision-making through market insight, and driving alignment between enterprise IT solutions and Georgia market operational and strategic objectives.

The role involves healthcare IT business consultant experience with gathering, documenting, and validating business requirements and translating them into actionable technical or operational solutions. Experience assisting with business case development, including cost estimation, effort sizing, and value justification for IT initiatives. Demonstrated project leadership skills, including experience leading or coordinating initiatives using formal or informal project management practices. Experience with Epic systems implementation, integration, optimization, or end-user workflows preferred; strong working knowledge of Epic modules and technical components is acceptable. Demonstrated ability to work with diverse technologies, systems, and platforms, and effectively collaborate with technical teams. Strong analytical, critical-thinking, and problem-solving skills, with the ability to assess complex issues and drive practical solutions. Success will involve flexibility to use Information Technology and business experience to focus on the customer and drive to results in multiple assignments.

Job Summary

This individual contributor position analyzes information relevant to forecasting KPs future technical and operational information needs and executes business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies. This role provides support to leadership by providing information regarding business systems, data and process initiatives and to cross-functional management by providing information regarding business and technology issues. This position also implements technology or business process integration plans, and supports systems and business process activities.

Essential Responsibilities

• Researches and summarizes information relevant to forecasting businesss future technical and operational information needs.
• Provides recommendations to senior team members regarding the development and definition of the business/technology strategy based on stakeholder input.
• Supports business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
• Supports the processes of information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
• Supports the implementation of technology or business process integration plans.
• Provides support to leadership by providing information regarding business systems, data, process initiatives, and vendors.
• Executes systems and business process activities.
• Provides support to cross-functional management and leadership by providing information regarding business and technology issues.
• Coordinates inter- and intra-departmental systems integration activities.
• Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
• Develops, prepares, and utilizes reports to track operational performance across business functions, areas, or vendors.
• Maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management processes and reports.
• Tracks annual IT projects and operations.
• Tracks, maintains, and reports performance metrics (for example, data quality, customer metrics, financials).
• Supports senior team members in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
• Performs data analysis to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
• Conducts research on topics related to technology and business initiatives.
• Supports the development, implementation, and the maintenance of data quality improvement and training programs.
• Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
• Monitors trends and changes in healthcare technology and information systems.
• Supports technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
• Supports initiatives in alignment with other National initiatives.
• Prepares source documents and monitors the use of established and documented IT processes, tools, and best practices.
• Consults with departments, IT managers, and vendors to ensure security, compliance, infrastructure, network, and application controls are in place.
• Collaborates with departments and IT managers to support the development and testing of business continuity and resiliency-procedures and infrastructure procedures.
• Participates in cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
• Updates and maintains a knowledge repository of current technology and business processes for designated department or business area.

Minimum Qualifications

• Bachelors degree in Business Administration, CIS, Mathematics, or related field and three (3) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.

All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.

The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.

The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.

• 
  
• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
  
• Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
  
• Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
  
• Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
  
• Team meetings and other duties as assigned which may become a permanent duty of the position.
  

Qualifications:

• 
  
• Bachelor's degree in related area and/or equivalent technical experience preferred.
  
• Minimum of 2 years combined experience in on or more of the following:
  
  • 
    
  • Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
    
  • Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
    
  • Supporting mobile devices including Apple, iOS, Android, and Microsoft
    
  • Understanding of basic TCP/IP network topologies and related technology.
    
  
  

Knowledge, Skills, and Abilities:

• 
  
• Mobile Device Support - End User
  
• Service Desk Support - End User
  
• Hardware Support - End User
  
• Microsoft Office Suite Support including O365
  
• Windows OS / Apple OSx / iOS / Android - Familiarity
  
• Application Support - End User
  
• Peripheral Support - End User
  
• Video Conferencing - Video/Voice - End User
  
• Remote conferencing familiarity including Zoom and MS Teams
  
• Projection and display system support
  
• A/V presentation & capture systems
  
• TCP/IP network concepts
  
• Professional phone etiquette
  
• Customer service focus
  
• Accountable
  
• Adaptable
  
• Collaborative and teamwork-oriented
  
• Customer relationship manager
  
• Innovative and creative thinker
  
• Mission and service-oriented
  
• Openness (zest) for learning
  
• Results-oriented
  
• Excellent communication skills
  
• Professional phone etiquette
  
• Self-starter
  
• Detail-oriented
  
• Dependable
  

Licenses/Certifications:

• 
  
• ITIL Foundations Certification or pass within first 6 months of accepting this position
  
• ITF Certification within first 6 months of accepting this position
  
• Windows and Apple certifications preferred
  

Role: Chatbot & Voice-to-Text Developer (.NET / Azure)

Location: Sacramento, CA - Remote

Job Description:

• Strong experience with .NET Core, C#
• Hands-on experience with Chatbot development (Dialogflow or similar)
• Experience integrating Speech-to-Text / Text-to-Speech APIs
• Strong experience with REST APIs / Microservices
• Experience with Azure (App Services, Azure Functions)
• Proficiency in JavaScript / TypeScript
• Experience with SQL or NoSQL (MongoDB/Cosmos DB)
• Hands-on experience with Git/GitHub and API testing tools (Postman)