Information Technology Jobs in Summit

Assistant Operations Manager

Job Description:

This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Responsibilities:

• Assist operations manager with a team of 16 employees across two shifts.
• Ensure employees adhere to their schedules and perform their duties effectively.
• Serve as the primary point of contact for clients, addressing any concerns or issues promptly.
• Monitor and evaluate employee performance, providing feedback and coaching as needed.
• Conduct regular team meetings to communicate company policies, updates, and goals.
• Assist in training new hires and ensure they understand their roles and responsibilities.
• Handle scheduling, attendance tracking, and shift adjustments as necessary.
• Ensure compliance with airport regulations and safety protocols.
• Maintain records of employee performance, incidents, and other relevant information.
• Collaborate with management to develop and implement operational improvements.
• Must be able to pass PANYNJ badging requirements.

Qualifications:

• Must have similar experience managing multiple employees.
• Associate or bachelor's in business administration degree is preferred
• Ability to work contingent on schedule & operational needs.
• Ability to read, write, speak fluently, and understand the English language.
• Must be fluent in written, verbal, and communication skills.
• Must be fluent in Excel, Microsoft, outlook, etc.

Skills in:

Organizing and leading a Team

Collaboration and consensus building

Analyzing problems and formulating sound conclusions

Handling difficult situations with tact and diplomacy

Organization and strategic development

Written and verbal communication

Benefits:

401(k) matching

Dental Insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are currently seeking a call center professional to join our growing team. The Team Leader will lead a group of call center agents and coach them to provide exceptional customer experiences for our patients. This is a full-time position, working on site Monday – Friday (and every other Saturday with one day off during the week).

The candidate we're looking for will have experience working in a healthcare related call center and managing standard call center metrics. In addition, we seek individuals who value servicing customers and are solutions oriented and positive influencers to their teams and colleagues.

Additional position details:

• Answers agent questions regarding, policies, procedures, best practices or difficult calls. Handles escalated patient calls and general complaints.
• Has experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met.
• Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
• Identifies operational issues and suggests potential solutions to direct report.
• Monitors and evaluates agent performance, provides learning or coaching opportunities, completes fact finding as needed and implements counseling/corrective action when appropriate
• Assist manager with hires, coaches and develops Call Center Agents to respond to patient questions
• Ensures agents understand and comply with all call center objectives, performance standards, and policies.
• Prepares reports and analyzes data to assist in determining call center goals.
• Works with other members of the leadership team and home office to support agents and maximize patient satisfaction.
• Maintains day to day call center operations (schedules, tasks. etc), and correspondence workflows.
• Issues written and oral instructions.
• Prepares and performs individual monthly feedback sessions and associates’ yearly reviews
• Ongoing analysis of procedures and calls to improve call handling and efficiencies.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Conducts/attends various meetings and communicates information directly to team members.
• Reviews timecards, attendance and schedules in accordance with attendance standards
• Ensures that all company practices and policies are adhered to.
• Willingness to work beyond scheduled hours when necessary to support team performance and meet operational demands.

Essential Qualifications

• Accountability
• Adaptability-Flexibility
• Communication
• Customer Focus
• Listening Skills
• Creativity/Innovation
• Problem Solving-Analysis
• Vision & Values
• Collaborative Process-Teamwork
• Dependability
• Knowledge, Skills & Abilities

Technical and Functional

• Ability to provide excellent customer experience, internally and externally
• Ability to handle multiple priorities and exceptional organizational skills
• Excellent verbal and written communication skills
• Must be detail oriented
• Ability to work successfully and collaboratively in a team environment
• Excellent leadership, facilitation and decision-making skills
• Strong problem-solving and analytical skills
• Strong technical proficiency, including experience with Contact Center Phone Softwares, CRMs, Microsoft Office/Excel etc.

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and perform extensive close keyboard and PC work.
• Ability to walk, talk or hear.
• Occasionally required to stand and reach with hands and arms.

Working Environment

• Ability to meet deadlines and attendance standards.
• The noise level in the work environment is usually moderate.
• This classification will be required to sign a confidentiality agreement.

Experience, Education and Certifications Required

Experience Required

• Minimum of 3 years leadership experience preferably in the medical industry with customer service responsibility

Required Educational Level

• Bachelor’s Degree or equivalent work experience

Job Type:

Full-time

Benefits:

• 401(k) with match
• Dental insurance
• Health insurance
• Company Paid Life insurance
• Paid time off
• Vision insurance
• STD/LTD
• Critical Illness

Work Location: Must be able to reliably commute to the office M-F.

Job Title: Credentialing Specialist

Location: Morristown, NJ

Pay Range: $27 – $30/hour

Shift: Monday–Friday, 8:00 AM – 4:00 PM

Setting: On-site

Position Summary

We’re seeking a Credentialing Specialist to support a hospital’s medical staff services team. This role ensures physicians and allied health professionals are fully and accurately credentialed in line with facility bylaws, accreditation standards, and state/federal regulations. You’ll be handling high-volume data, coordinating with multiple departments, and maintaining airtight accuracy and confidentiality.

Key Responsibilities

• Verify credentials, including licensure, certifications, education, training, board status, malpractice history, and work experience
• Ensure compliance with TJC, NCQA, state/federal regulations, and hospital bylaws
• Process initial credentialing and reappointments (approx. 125–200 per quarter)
• Maintain and update all provider data in the Echo database
• Track expirations for licenses, certifications, and re-credentialing timelines
• Prepare documentation for Credentials Committee, MEC, and Board of Trustees meetings
• Schedule and occasionally attend site-based medical staff meetings; take and transcribe minutes
• Process and collect medical staff dues as needed
• Coordinate with providers, HR, the medical staff office, payers, and licensing bodies
• Maintain strict confidentiality of all provider information
• Perform other administrative/credentialing duties as assigned

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred
• Strong knowledge and hands-on experience with credentialing processes
• Experience with Echo or similar credentialing databases preferred
• Excellent written and verbal communication skills
• Highly organized with the ability to manage multiple priorities
• Strong analytical, research, and data accuracy skills
• Proficiency in Microsoft Office Suite and general computer systems
• Ability to work independently and collaborate effectively with cross-functional teams

Benefits (Through Pride Global)

Eligible employees may receive comprehensive benefits including medical, dental, and vision coverage; supplemental plans (accident, critical illness, hospital indemnity); 401(k); life and disability insurance; employee assistance program; legal support; auto/home/pet insurance; and employee discounts.

Objective: This position is responsible for providing litigation, administrative and legal support to NFC's attorneys. NFC expects that this position will be held by a highly motivated individual who excels in a fast paced, entrepreneurial environment that values top-quality work and positive contributions to the workplace.

Location: Hybrid – work in NFC's Chatham Office a minimum of two (2) days in-office days per week, during onboarding and training there will be a three (3) day in-office per week requirement. Must be flexible and willing to work in person for additional days as needed for coverage and/or other business needs.

Hours: Monday – Friday (9:00AM – 5:00PM); limited overtime as needed

Reports to: Director of Litigation Support Services

Classification: Non-Exempt Position

Essential Functions:

• Prepare Indexes and Chronologies of Events of produced documents (Plaintiff, Defendant, Third-Party)
• Draft legal documents including answers to complaints, other pleadings, motions, certifications, etc.
• Review and gather relevant documents for Motions and other Court submissions
• Organize exhibits for Pleadings and other Court submissions. Coordinate and electronically-file all Pleadings with the State and Federal Courts (knowing associated court rules.)
• Assist with drafting Discovery, Interrogatories, Document Requests, Requests for Admissions, Subpoenas, etc.
• Organize and coordinate document productions (Bates Stamping and, Redaction, etc.)
• Prepare and maintain Privilege Logs
• Prepare documents needed for Depositions and summarize Deposition Transcripts for use by attorneys
• Research relevant information on public records, witnesses, adversaries, arbitrators, mediators, etc.
• Filings and updates to electronic document systems and portals maintained by clients
• Assist with drafting letters to clients
• Assist with drafting Settlement Agreements
• Prepare Mediation Submissions
• Organize and track documents received from clients and the Court
• Conduct computerized and legal research (Internet, Westlaw)
• Format documents
• Conduct E-Discovery searches and uploads
• Format Table of Contents/Table of Authorities
• Proofread and edit documents for grammar, content and redactions
• Track and calendar deadlines, court dates, and document submissions
• High level Trial preparation and support, as needed. (i.e. organize and index trial exhibits and other supporting documents, etc.)
• Litigation Secretarial support as needed
• Unplanned activities – other duties as assigned by direct supervisor

Skills Required

• At least 4 years of Paralegal experience
• Strong understanding of law firm procedures and requirements
• Strong understanding of relevant court rules
• Excellent grammar and proofreading skills
• Strong attention to detail
• Ability to multi-task and plan
• Highly organized
• Strong research skills (including Westlaw, internet, etc.)
• Intermediate to advanced skills in MS Word, Outlook, Excel and PowerPoint

Salary Range: $75K – $95k

The Firm is providing this good faith salary range to comply with applicable law. The applicant's final salary will depend on a number of factors including the applicant's skills, and years of experience.

Performance and Hours-Based Bonuses: This position is also eligible for an annual discretionary performance-based bonus (percentage of salary).

Benefits: This position is eligible for many additional benefits, including paid time off, sick time, medical and dental benefits, 401K contribution (and matching).

Exciting opportunity to join a top law firm as an immigration paralegal. Hybrid work schedule and strong opportunities for career growth.

Key Responsibilities:

• Assist attorneys in preparing and filing immigration petitions, applications, and supporting documents for employment-based and humanitarian immigration cases (e.g., adjustment of status, asylum, visas, waivers).
• Conduct legal research on immigration laws, policies, and regulations.
• Draft correspondence to clients, USCIS, and other agencies.
• Communicate with clients to gather information and documents, answer basic case-related questions, and provide status updates.
• Organize and maintain case files, ensuring all documents are properly filed and deadlines are tracked.
• Liaise with government agencies
• Monitor changes in immigration laws and update internal processes accordingly.
• Prepare exhibits, forms, and evidence packets for submission.

Requirements:

• Associate's degree or paralegal certificate (required); bachelor's degree in a related field (preferred).
• Prior experience working in an immigration law firm (minimum 1-2 years preferred).
• Strong understanding of immigration processes, including family-based petitions, employment visas, and deportation defense.
• Proficient in Microsoft Office (Word, Excel, Outlook) and case management software.
• Excellent written and verbal communication skills.
• Ability to manage multiple cases simultaneously and work under tight deadlines.
• Strong attention to detail and organizational skills.

Connell Foley LLP is seeking an experienced Paralegal to join our Roseland office. Qualified candidates should have at least 5 years of experience in a law firm or legal environment, specifically with handling Bankruptcy matters.

The ideal candidate will be expected to perform the following job functions:

• Administrative support duties including answering telephones, scheduling meetings and coordinating calendars for future events and deadlines, attending to all correspondence, documents, e-mails, pleadings, discovery and other related materials;
• Maintain both centralized office files in digital and where appropriate paper formats;
• File documents with courts and track and manage deadlines;
• Review correspondence and proof-read documents for grammar, punctuation, exhibits and enclosures;
• Extensive knowledge of word processing and other computer programs to produce the attorneys work product, entering data, etc.;
• Preparation and execution of documents, correspondence, cover sheets and reports and distribution of such documents;
• Attend to communication with courts, clients, counsel, and other third-parties;
• Coordinates monthly billing, closes out files and maintains tracking system for same
• Performs such other duties as may be assigned by responsible attorneys and administrative personnel.

The ideal candidate should have the following qualifications:

• Satisfactory academic credentials or work equivalent;
• Ability to work well under pressure and meet tight deadlines;
• Ability to work well independently as well as effectively within a team;
• Excellent interpersonal skills and a positive attitude;
• Strong attention to detail
• Ability to multi-task and problem solve;
• Ability to manage confidential information and sensitive situations with tact and discretion.

Connell Foley LLP offers competitive salaries and excellent benefits, including profit sharing, 401(k), and medical and dental coverage. Exact compensation based on experience.

Connell Foley is an Equal Opportunity Employer.

Hearing Representative - Special Education Claims

Background on the Project:

A prestigious government agency is addressing the backlog of special education claims in New York City to ensure timely and fair resolution of disputes between parents and the city regarding educational plans for children with special needs. Recent rulings have emphasized the need for faster resolution of these claims and improvements in special education services and payment processes. This initiative requires dedicated attorneys to join the team and play a critical role in managing a high volume of cases and driving claims through the administrative process.

Role Overview:

Our client is seeking contract attorneys barred and in good standing in any state with 1+ years of litigation experience to Work Remotely on a 1 plus year assignment. As a Hearing Representative, you will represent our client throughout the entire special education claims process—from intake to resolution or settlement.

Pay Rates:

• 1 to 7 years of experience: $41.75/hour
• 7+ years of experience: $43.75/hour

Key Responsibilities:

• Case Management: Manage a high-volume caseload of 100–200 special education claims, ensuring timely and effective handling.
• Representation: Prepare for and/or litigate complex cases involving significant legal precedents, policy implications, or financial impact. Represent the agency in administrative hearings, pre-hearing conferences, and settlement negotiations.
• Administrative Process: Navigate procedural requirements and ensure compliance with federal and state education laws and regulations.
• Documentation: Prepare and review all necessary filings, agreements, and reports with accuracy and thoroughness.
• Settlement Negotiation: Work with parents, public advocacy groups, and opposing counsel to reach fair resolutions while negotiating claims for attorney’s fees.
• Training and Collaboration: Collaborate with special education specialists, technical experts, and attorneys; provide training to field staff and clinical staff on compliance with education laws.
• Research and Compliance: Analyze case law, gather evidence, and evaluate settlement demands. Provide guidance on compliance obligations to parents and students under hearing orders.

Required Qualifications:

• Bar Admission: Active bar license in good standing in any U.S. state.
• Litigation Experience: Minimum of 1+ years of recent litigation experience (more preferred).
• Tech Savvy: Strong proficiency in Microsoft Office Suite and ability to troubleshoot basic technical issues.
• Caseload Management: Proven ability to manage 100–200 cases concurrently.
• Timekeeping: Ability to log activities in 15-minute increments throughout the workday.
• Remote Work Skills: Dedicated workspace, reliable Wi-Fi, and comfort with virtual tools like Microsoft Teams and Outlook.
• Schedule Flexibility: Willingness to accommodate early morning hearings and work within Eastern Time Zone hours (7 AM–7 PM).
• Preferred Experience: Administrative Law, IEP/Special Education, Experience working for a government agency, Public Interest work, Settlement experience.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.