Sales Jobs in Summit
94 positions found
Quad, located in Westampton, NJ is looking for a full time Recycling Technician. In this role, you will ensure the effective operation and processing of recycling materials through use of shredding/baling and trim baling systems. This is done through staging and grading of recyclables, system start-up/shut-down/operation and processing of paper, plastic and metal graded materials. Pay range is $16.15-$22.60, Schedule is Monday - Friday 8:00am - 4:00pm
KEY RESPONSIBILITIES
Gather, load and unload materials through lifting and/or Power Industrial Vehicles
Operate recycling machinery to effectively process materials
Sort and assign appropriate recycling grade to materials
Create and maintain all records for outbound shipment in appropriate systems and/or hardcopies
Identify and resolve general maintenance items and escalate as needed
Maintain a clean and organized work area, including machinery
Actively participate and follow all Safety and Lean regulations, policies and initiatives. Including performing daily maintenance inspections as required and report any issues of concern to the appropriate leader
All other duties as assigned
JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education: High School Diploma or General Education Degree
Experience: 1 year of manufacturing experience is preferred
Certificates, Licenses, Registrations: Quad Powered Industrial Vehicle Certification (Forklift, Clamp Truck, Tugger) as necessary for the area/plant needs.
Knowledge, Skills & Abilities:
Ability to operate necessary recycling equipment
Good organizational and problem solving skills
Demonstrated ability to work independently without close supervision
Ability to effectively and professional communicate both verbally and written
Proficient knowledge of departmental programs, applications and computer operating systems
Ability to work effectively with co-workers and all other internal/external contacts to promote teamwork
Basic knowledge and ability to use desktop and mobile PCs
Ability to work Quad assigned work schedule
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace
Title: Sales Support & Customer Service Coordinator
Location: Near Roselle, NJ
Reports to: General Manager
This is a great opportunity to join a premier apparel manufacturing company. We manufacture a collection of sports licenses pet products (NFL, NFLPA, NCAA, MLB, MLBPA NHL NBA,), that include Jerseys, sweaters, t-shirts, cheerleader outfits, jackets, beds, leashes, cat collars, collars, collared bandanas, novelty toys, and accessories.
The Sales Support representative will handle routine account requests and day-to-day issues from the customer base, such as: responding to emails, assisting with order related questions, product inquiries, and general account support.
Company Profile
- Exceptional, team-oriented, and collaborative environment
- Amazing family-owned organization that has been around for 25+ years
- Extremely well-run
Qualifications
- Approximately 3–7 years of experience in a sales support, sales assistant, customer service, or client service role
- Self-motivated with the ability to multi-task
- Strong written and verbal communication skills
- Professional demeanor and ability to represent the company well with customers.
- Organized and detail-oriented with strong follow-through.
- Comfortable handling multiple requests and prioritizing tasks throughout the day
- Ability to identify issues and route them to the appropriate internal contact when needed
- Familiar with order management systems, Excel, V-lookups and pivot tables and general office software.
Responsibilities
Sales Support
- Support sales representatives by handling routine account requests and day-to-day issues from their customer base.
- Respond to customer emails on behalf of sales representatives when appropriate.
- Assist with order-related questions, product inquiries, and general account support.
- Coordinate internally to resolve customer issues and ensure timely follow-up.
Customer Service
- Monitor and respond to customer inquiries received through the company website.
- Answer incoming calls and emails from customers regarding orders, product availability, and general questions.
- Assist customers with order status, missing items, product information, and related requests.
- Route more complex issues to the appropriate internal team member when needed.
- Maintain clear communication between customers, sales representatives, and internal teams.
- Help ensure inquiries and requests are addressed quickly and professionally.
- Support general operational tasks related to customer and sales support.
About the Company
Maximum Quality Foods, Inc. is an independent foodservice distributor located in Linden, NJ. Family Owned and operated for over 46 years, we are proud to service all of New York, New Jersey, and Delaware, as well as parts of Connecticut, Rhode Island, Pennsylvania, and Maryland.
About the Role
The Finance Administrative Assistant will be the first point of contact for visitors, customers, and employees, providing excellent service and managing administrative tasks efficiently. You will play a key role in ensuring a smooth and welcoming environment at the reception area by performing the following duties. The position of Finance Administrative Assistant is not exempt from the overtime provisions of the Federal Fair Labor Standards Act and shall be entitled to overtime compensation for hours worked more than 40 in any one work week. The Finance Administrative Assistant shall be accountable and supervised by the Finance Manager.
Responsibilities
- Greet visitors, customers, and employees with a professional, welcoming demeanor; manage sign-ins and issue badges/access credentials.
- Answer and route phone calls; provide clear information on company products, services, and policies.
- Handle customer inquiries or direct them to the appropriate department; notify staff of visitor arrivals.
- Receive and process customer payments (cash, checks, credit cards) and manage pickup order transactions.
- Record transactions accurately in accounting or order systems; reconcile daily receipts with orders and sales records.
- Prepare deposit documentation and assist with banking as needed.
- Enter and verify customer orders; generate invoices, delivery receipts, and order documentation.
- Confirm pricing, discounts, and payment terms; maintain accurate customer records.
- Coordinate with sales, warehouse, and production teams to ensure timely and accurate order fulfillment.
- Assist with accounts receivable/payable reconciliation and month-end reporting.
- Maintain financial records and documentation; communicate with customers regarding invoices and payments.
- Manage mail, packages, and office supplies, and maintain a clean, organized reception area.
- Coordinate meetings, schedules, appointments, events, and special customer visits.
- Support internal communication across departments, including production and warehouse teams.
- Maintain organized files, reports, and digital records; perform daily document scanning.
- Support audits and ensure compliance with company policies, procedures, and internal controls.
- Perform other duties as assigned by management.
Qualifications
- High School Diploma or Equivalent.
Required Skills
- Oral and Written Communication Skills
- Telephone Etiquette
- Customer Service
- Computer literacy
- Problem solving
- Organization
- Professionalism
Preferred Skills
- Previous experience in front desk, receptionist, or customer service role, preferably within the food industry.
- Bilingual in English and Spanish a plus.
- Familiarity with food safety regulations and office software (e.g., MS Office Suite, phone systems, NCR software).
- Knowledge of Excel is a plus.
Compensation package
Health insurance, Dental and Vision insurance, Paid Time Off, 401K, Employee discounts on products or services, Opportunities for growth and advancement within the company.
Equal Opportunity Statement
The above job description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an employment contract or contract of any kind. Maximum Quality Foods, Inc. is an “At Will” employer. Employees can be re-assigned at any time and given other duties within the corporation. Maximum Quality Foods, Inc. has the right to change, modify, suspend, interrupt or cancel in whole or in part any job function outlined in a job description at any time and without advanced notice to the employee.
POSITION OVERVIEW :
Provide end-to-end architectural leadership for a highly complex, Service Cloud implementation built on an existing multi-cloud Salesforce footprint (Sales, Service).
· Define the target-state architecture, integration patterns, data models, sharing models, and governance frameworks required for scalable community/portal solutions.
· Lead solution design workshops, validate business requirements, create architectural roadmaps, and ensure alignment with enterprise standards and security policies.
· Oversee technical delivery, mentor cross-functional teams, and ensure solution integrity across Experience Cloud, Lightning, Apex, and external systems.
Experience Requirement
· 10+ years Salesforce solution architecture experience; 5+ years specific to Experience Cloud or complex portal architectures.
Certification Requirement
· Salesforce Certified Experience Cloud Consultant (required).
· Salesforce Application Architect or System Architect
The Vendor Procurement & Carrier Strategy Manager is responsible for leading the sourcing, procurement, onboarding, performance management, and compliance oversight of third-party vendors and transportation carriers supporting Safeway Logistics and ECW operations. This role ensures the organization maintains a reliable, compliant, and cost-effective carrier and vendor network while mitigating operational, financial, legal, and regulatory risks.
The position plays a strategic role in capacity planning, carrier procurement strategy, cost management, and vendor compliance while partnering closely with Operations, Sales, Customer Solutions, Safety, Legal, and Finance teams to support scalable logistics solutions and customer growth.
Key Responsibilities
Vendor Procurement & Management
- Lead the sourcing, evaluation, and selection of transportation, warehousing, and logistics-related vendors and carriers.
- Negotiate vendor and carrier contracts including pricing structures, service level agreements (SLAs), fuel programs, accessorial schedules, and renewal terms.
- Maintain a centralized vendor and carrier database including contracts, certifications, insurance documentation, compliance records, and performance data.
- Monitor vendor and carrier performance against KPIs and SLAs, addressing deficiencies and implementing corrective actions.
- Establish vendor and carrier scorecards to evaluate cost efficiency, service reliability, safety performance, on-time delivery, and claims ratios.
- Conduct quarterly business reviews (QBRs) with key strategic vendors and carriers to drive performance improvements and operational alignment.
Carrier Procurement & Network Strategy
- Develop and execute a carrier procurement strategy to ensure sufficient transportation capacity for all customer freight, including peak season and surge volume requirements.
- Build and maintain a diverse, reliable carrier network across transportation modes including FTL, LTL, and final mile.
- Identify, evaluate, and onboard new carriers and brokers to support expanding customer needs while ensuring compliance and service expectations.
- Conduct market analysis on lane rates, capacity trends, and carrier performance to optimize transportation cost and service levels.
- Lead annual and quarterly RFP/RFQ bid events for major transportation lanes and customer programs.
- Develop lane pricing strategies to support competitive customer quotes while protecting company margins.
- Maintain a centralized rate repository for all contracted carriers to ensure accurate and accessible pricing for internal teams.
Compliance & Risk Management
- Ensure all vendors and carriers comply with applicable federal, state, and local regulations including DOT, FMCSA, OSHA, and insurance requirements.
- Oversee vendor and carrier onboarding processes including background checks, insurance verification, licensing, and safety documentation.
- Implement a carrier risk management model to identify high-risk vendors or carriers and enforce remediation plans or removal when necessary.
- Partner with Safety and Legal teams to manage claims, incident investigations, and carrier corrective action plans.
- Support regulatory audits, inspections, and compliance reviews related to third-party vendors and carriers.
Capacity Planning & Cross-Functional Collaboration
- Partner with Operations and Customer Service teams to forecast freight demand and align carrier capacity accordingly.
- Work closely with Customer Solutions and Operations to match carriers with customer requirements including special handling, temperature-controlled shipments, high-value freight, and time-sensitive deliveries.
- Support Sales teams with carrier network insights during customer onboarding, pricing development, and logistics solution design.
- Lead weekly cross-functional reviews to evaluate capacity planning, carrier performance, and cost-to-serve analysis.
- Develop and track KPIs for carrier and vendor performance including:
- On-time pickup and delivery
- Tender acceptance rates
- Claims frequency
- Safety performance
- Cost efficiency
Reporting & Technology Enablement
- Provide leadership with regular reporting on vendor compliance, carrier performance, cost trends, and risk exposure.
- Implement and leverage logistics technology tools including TMS platforms, carrier portals, and analytics dashboards to improve procurement visibility and decision-making.
- Maintain accurate reporting for leadership to support strategic planning and operational improvements.
Required Qualifications
- 5+ years of experience in vendor procurement, carrier procurement, supply chain management, or logistics operations
- Strong knowledge of transportation compliance and regulatory requirements
- Proven experience managing carrier/vendor contracts, procurement processes, and risk mitigation strategies
- Experience negotiating transportation pricing, carrier agreements, and service contracts
- Strong analytical, negotiation, and problem-solving skills
- Experience working cross-functionally with operations, sales, and compliance teams
Preferred Qualifications
- Experience in 3PL, transportation management, or warehousing environments
- Familiarity with DOT, FMCSA, safety compliance, and carrier qualification programs
- Experience leading transportation procurement events (RFP/RFQ)
- Strong collaboration and cross-functional leadership capabilities
- Experience using TMS systems, logistics analytics tools, or procurement platforms
Job Title: Salesforce Service Cloud Architect
Location: Parsippany, NJ
Interview: Video Interview
Description:
Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
Lead the design of data models, security models, and sharing architectures
Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
Create solution blueprints, sequence diagrams, and architecture documentation for development teams
Technical Leadership
Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
Enforce governance standards, design patterns, and best practices across all Salesforce projects
Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
Stakeholder & Delivery Management
Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments
Governance & Quality
Ensure compliance with Salesforce best practices, governor limits, and data security policies
Establish and maintain architecture governance frameworks, technical documentation, and design repositories
Lead performance reviews, scalability assessments, and security audits of Salesforce solutions
Basic Qualifications:
Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
Proven track record of leading large-scale enterprise implementations
Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
Experience in Agile delivery frameworks and global delivery models
Excellent communication, presentation, and stakeholder management skills
Preferred Qualifications
Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
Personal Attributes
Strategic thinker with a strong problem-solving and analytical mindset
Excellent leadership and team collaboration abilities
High attention to detail and commitment to quality
Ability to manage multiple priorities and communicate effectively with both technical and business audiences
Salesforce Certifications (Mandatory):
Application Architect or System Architect
Platform Developer I & II
Service Cloud Consultant
About MACKAGE
Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.
Senior Sales Associate (Key Holder)
Reporting to the Store Manager, the Senior Sales Associate with Key Holder responsibilities provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all operations, visual and brand directives.
What you’ll do:
- Meet and exceed store sales, KPIs and personal target.
- Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience.
- Ensure proactive client engagement leveraging CRM and growing the clientele database.
- Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers.
- Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);
- In the absence of the management team, the senior sales associate will oversee daily operations with responsibilities (and not limited) to open and close the store, update daily reports, communicate to HQ partners effectively, execute Visual Merchandising responsibilities, ensure store standards are maintained and operational duties are consistently met.
- Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house.
- Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices.
- Act as a strong team player and always remain respectful to your team and customers.
What you’ll need:
- 1-2 years’ experience in a store environment with key holder responsibilities
- Luxury retail experience is a plus.
- Multilingual is a plus.
- Excellent customer service, sales and communication skills set.
- Problem-solving skills related to basic customer service.
- Model a positive attitude, professional appearance, and behavior.
- Good understanding to fashion trends (an asset).
- Experience in visual merchandizing (an asset).
- Knowledge of Microsoft Office Suite and POS operating systems.
We want to get to know you
CORNBREAD is a fast-casual, fast-paced, farm-to-table, fun-to-work-at restaurant focusing on authentic soul food and the use of innovative technology to provide a unique and family-friendly dining experience. We’re proud to source all of our ingredients from local farmers and shops. Our food is always fresh because we prepare our meals around the clock with great love and care. Please visit our website at to learn more about our company values.
Salary Range: $50,000 - $65,000
Job Summary
The General Manager builds a healthy business and protects the culture within their restaurants. In this role, they are expected to operate with a high level of responsibility, quality, ethics, and professionalism while ensuring the operational needs of the restaurant are met. They provide team leadership to all support staff, including Assistant Managers, Crew Chiefs, and restaurant team members. In this role, they ensure consistent and exceptional quality and customer service for all guests.
People & Culture
- Recruit, train, and build a diverse highly functioning team per Cornbread 101 Training Program standards
- Communicate proactively, professionally, and positively with the team and guests
- Follow up consistently to develop and maintain trust
- Demonstrate compassion and care while setting clear expectations and accountability
- Confront, diffuse, and resolve difficult situations in a proactive, fair, and solution-oriented manner
- Coach team to meet and exceed cornbread standards and treat all guests and each other with respect
- Execute and deliver performance appraisals and merit increase processes for all applicable team members in a fair and equitable manner
- Maintain up-to-date posters, bulletins, and employee communication
- Maintain low turnover of staff
Health, Safety, & Quality
- Ensure food standard and safety compliance including storage, food specifications, recipes, plating, and garnishes
- Ensure compliance with SOP in the areas of food specifications, recipes, plating, and garnishes
- Train Team Members on food handling techniques including hygiene following Cornbread standards
- Develop and maintain a safety program in the restaurant that incorporates a safety committee, safety meetings, and information on the use of safety tools and procedures
- Ensure compliance with all applicable federal, state, and local regulations
- Ensure food is presented well and served at appropriate temperatures, within standard ticket times
- Actively prevent workers comp and guest incidents by ensuring safety in the restaurant
- Cornbread is following all of the recommended guidelines provided by the New York & New Jersey Department of Health and the CDC
- Follow all Covid-19 protocols
Hospitality
- Create an environment that is passionate about hospitality
- Educate the team so they are familiar with the story of Cornbread
- Build relationships with guests by communicating warmly and effectively
- Seek opportunities to connect with guests on the floor
- Ensure the approved guest feedback system is in use and acted upon
Business Management & Growth
- Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics
- Develop and maintain a labor schedule that is efficient and cost-effective
- Build sales consistently and deliberately by implementing approved marketing and promotional items
- Purchase (POP) materials, posters, and placemats
- Oversee inventory management including PARS adherence, timely ordering, and supply chain management
- Maintain the restaurant structure including but not limited to appliances, equipment, deep cleaning, sanitation practices, indoor and exterior restaurant appearance
- Follow proper cash handling procedures
- Attend all required leadership meetings
- Provide quarterly reports on the state of the business
Qualifications
- Food Service: 4 years of food service experience.
- Years in Mgmt: 3 years min.
- People skills: Dealing with the public and team proactively, professionally, and positively.
- Ownership: Takes initiative, personally drives & takes pride in business.
- Proficiency in technology, writing, reading, and working knowledge of spreadsheets required
- Food Handlers certificate within 30 days or Serv Safe equivalent
- Ability to lift 30+ lbs and stand for long periods
- Exhibit pride
This job description is not an exhaustive task list of every function of the role, other tasks and job responsibilities as assigned.
Cornbread is an equal-opportunity employer. Cornbread will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.
About the brand:
Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.
Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.
Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.
JOB REQUIREMENTS
- Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
- Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
- Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
- Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
- Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
- Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
- Supporting managers in maintaining the visual and housekeeping standards of the store
- Able to successfully operate our POS system, send eod emails, opening and closing procedures
- Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.
JOB QUALIFICATIONS
- Eligibility to work in the US for any Employer
- High School graduate or equivalent
- Minimum 2+ years of experience in customer service and contemporary or luxury retail industry
- Excellent verbal, written communication and sales skills, with a strong customer service orientation
- Commitment, being self-motivated and goal oriented
- Impeccable presentation and the ability to thrive in a demanding environment
- Problem solving mindset
- Ability to work a flexible schedule, including holidays and weekends
- Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
LANGUAGE SKILLS (Preferred, but not required):
- Proficiency in languages in addition to English is valued and may be considered as an asset for supporting our diverse customer base
COMPENSATION & BENEFITS PACKAGE
- Hourly plus monthly commissions
- Health Benefits, including Medical, Dental and Vision
- 401K matching
- Pet Insurance
- Paid Time off and Sick Time
- Parental Leave
- Pre-Tax commuter benefits for transit and parking
- Sign on Bonus
- Referral bonus
- Employee discount
- Free Uniform
Duration: 12 Months (Temp to Hire)
Location: Newark, NJ 07102
Job Description:
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? When you join our organization at Prudential, you'll unlock an exciting and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions.
As a Data Scientist on/in the US Businesses PruAdvisors Data Science Team you will partner with Machine Learning Engineers, Data Engineers, Business Leaders and other professionals to build GenAI and ML models to improve advisor experience, perform lead scoring, and increase sales revenue. You will implement AI and machine learning models that will deliver stability, scalability and integration with other advisor products and services. You will implement capabilities to solve sophisticated business problems, deploy innovative products, services and experiences to delight our customers! In addition to deep technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.
Responsibilities:
- Provide deep technical leadership to a portfolio of high impact data science initiatives involving sales and advisor experience. Identify the optimal sets of data, models, training, and testing techniques required for successful product delivery. Remove complex technical impediments
- Leverage your experience and skills to identify new opportunities where data science and AI can improve experiences, gain efficiencies, and generate sales.
- Manage team members in AI/ML and model development, testing, training, and tuning. Apply hands-on experience to ensuring best-in-class model development. Mentor team members in technical skill development and product ownership.
- Communicate clearly and concisely, in writing and verbally, all facets of model design and development. Continuously look for insights in models developed and generate new ideas for model improvement.
- Manage external vendors in the execution of parts of the data science development process as needed.
- Leverage continuous integration and continuous deployment best practices, including test automation and monitoring, to ensure successful deployment of ML models and application code on Prudential's AI/ML platform.
- Bring a deep understanding of relevant and emerging technologies, give technical direction to team members and embed learning and innovation in the day-to-day.
- Work on significant and unique issues where analysis of situations or data requires an evaluation of intangible variables and may impact future concepts, products or technologies.
- Familiarity with Python, SQL, AWS, and JIRA.
- Familiarity with LLMs, deployment of LLMs, RAG, LangChain, LangGraph, and Agentic AI concepts.
The Skills and expertise you bring:
- Applied Statistics, Computer Science, or Engineering or experience in related fields with a focus on machine learning, AI, and LLMs.
- Junior category industry experience with responsibility for developing and delivering advanced quantitative, AI/ML, analytical and statistical solutions.
- Ability to lead a small team with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization to deliver AI products.
- Ability to influence business stakeholders and to drive adoption of AI/ML solutions.
- Experience with agile development methodologies, Test-Driven Development (TDD), and product management.
- Knowledge of business concepts, tools and processes that are needed for making sound decisions in the context of the company's business
- Demonstrated ability to mentor and operational management of data science team based on project requirements, resourcing requirements, and planning dependencies as appropriate, anticipate risks and bottlenecks and proactively takes actions
- Excellent problem solving, communication and collaboration skills, and stakeholder management
- Significant experience and/or deep expertise with several of the following:
- Machine Learning and AI: Understanding of machine learning theory, including the mathematics underlying machine learning algorithms. Expertise in the application of machine learning theory to building, training, testing, interpreting and monitoring machine learning models. Expertise in traditional machine learning models (unsupervised, XGBoost, etc.) and Large Language Models (OpenAI, Claude).
- Model Deployment: Understanding of model development life cycle, CI/CD/CT pipelines (using tools like Jenkins, CloudBees, Harness, etc.), A/B testing, and pipeline frameworks such as AWS SageMaker, and newer AWS/Azure Agentic AI infrastructure products.
- Data Acquisition and Transformation: Acquiring data from disparate data sources using APIs and SQL. Transform data using SQL and Python. Visualizing data using a diverse tool set including but not limited to Python.
- Database Management Systems: Knowledge of how databases are structured and function in order use them efficiently. May include multiple data environments, cloud/AWS, primary and foreign key relationships, table design, database schemas, etc.
- Data Analysis and Insights: Analyzing structured and unstructured data using data visualization, manipulation, and statistical methods to identify patterns, anomalies, relationships, and trends.
- Programming Languages: Python and SQL