Information Technology Jobs in Hackensack, NJ

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As a Sr. Client Account Manager, you will play a pivotal role in driving business results for Pinterest's largest strategic advertisers. Your expertise throughout the funnel tactics will help you grow and nurture client relationships and guide them from awareness through to conversion and retention. We're looking for a Client Account Manager to help our most strategic partners successfully grow their business through Pinterest. You'll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, analytical skills and sales skills are core to bringing to life the value we deliver as a platform.

We invite passionate candidates to join our US Enterprise Sales team, where we have open positions across several business sectors, in various locations. By applying for the Sr. Client Account Manager position, your application will be considered for all available roles that match your skills and experience. Submit your resume once, and it will be considered by multiple hiring teams.

What you'll do:

• 
  
• Plan, execute, upsell, and optimize data-driven ad campaigns in collaboration with internal teams.
  
• Build and maintain strategic partnerships, aligning with stakeholder goals across all funnel stages.
  
• Ensure accurate implementation of first-party data and campaign launches with cross-functional teams.
  
• Optimize media campaigns and audience targeting daily using various technologies and platforms.
  
• Deliver weekly campaign performance reporting and insights.
  
• Advise clients on Pinterest ad products, targeting, bidding, creative, and measurement strategies.
  
• Provide exceptional client service through communication, issue resolution, and seamless execution.
  
• Simplify complex processes, upsell and pitch strategic solutions, and continuously improve campaigns.
  

What we're looking for:

• 
  
• Proven experience managing and growing client accounts with data-driven strategies
  
• Strong knowledge of advertising best practices and technical media measurement
  
• Skilled at identifying client needs, communicating persuasive recommendations, and overcoming objections
  
• Ability to build and execute full-funnel sales strategies, driving adoption and conversions
  
• Excellent at managing multiple campaigns, tasks, and timelines simultaneously
  
• Outstanding verbal and written communication skills with a proactive, problem-solving mindset
  
• Bachelor's degree in Business, Sales, or related field, or equivalent experience
  

In-Office Requirement Statement:

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

This role will need to be in the office for in-person collaboration 2 times per week and therefore needs to be in a commutable distance from our New York City, NY.

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

#LI-HYBRID

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As a Client Account Manager II, you will be in charge of driving a sophisticated book of business featuring some of the largest advertisers at Pinterest. You'll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, analytical skills and sales skills are core to bringing to life the value we deliver as a platform.

We invite passionate candidates to join our US Enterprise Sales team, where we have open positions across several business sectors, in various locations. By applying for the Client Account Manager position, your application will be considered for all available roles that match your skills and experience. Submit your resume once, and it will be considered by multiple hiring teams.

What you'll do:

• 
  
• Manage and grow client accounts, collaborating with partners to optimize campaigns and identify new opportunities.
  
• Translate partner goals and data into clear, actionable insights for effective media strategies.
  
• Advise clients on Pinterest ad products, targeting, bidding, creative, and measurement best practices.
  
• Participate in client meetings to understand needs, solve challenges, and promote Pinterest solutions.
  
• Clearly explain complex products and processes, serving as a trusted advisor to clients and agencies.
  
• Build strong partner relationships and proactively expand opportunities to drive revenue growth.
  

What we're looking for:

• 
  
• Experience in digital advertising sales, preferably with performance advertisers.
  
• Proven ability to manage mutually beneficial client accounts independently.
  
• Strong knowledge of digital ad technologies across Search, Shopping, Display, and Social.
  
• Effective at managing multiple priorities and achieving goals in a fast-paced environment.
  
• Excellent written and verbal communication; skilled at building lasting partnerships.
  
• Bachelor's degree in Business or a related field, or equivalent experience.
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  
• This role will need to be in the office for in-person collaboration 2X week and therefore needs to be in a commutable distance from one of the following offices: New York City, NY.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

#LI-HYBRID

#LI-EP4

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

Pinterest is on a mission to improve the comprehensiveness and shoppability of ads on our platform. We're accomplishing this by expanding our advertising demand sources through partnerships with third-party ad platforms and working closely with Agencies and media companies who manage performance marketing budgets.

As a member of the Programmatic Technical Operations team, you will drive the success of Pinterest's programmatic ad products by serving as the primary client contact for deal creation, campaign setup, and launches. You'll troubleshoot technical issues, optimize campaigns for performance, and collaborate closely with cross functional teams to elevate client outcomes and enhance internal processes.

What you'll do:

• 
  
• Act as a key point of contact for clients, supporting programmatic deal creation, campaign setup, and ensuring smooth campaign launches.
  
• Diagnose and resolve technical issues, monitor campaign performance, and proactively optimize to achieve client goals and address problems quickly.
  
• Partner with internal teams (Sales, Product, Engineering) to communicate client needs, share best practices, and contribute to ongoing process improvements.
  

What we're looking for:

• 
  
• 5+ years of experience in brand or performance advertising within a fast growing tech company.
  
• Understanding of programmatic advertising platforms (DSPs, SSPs), deal types (PMP, PG, open auction), and related technologies.
  
• Hands-on experience with programmatic campaign setup, optimization, troubleshooting, and performance analysis.
  
• Familiarity with ad servers, tag management, data integrations, and measurement/attribution tools (e.g., Google Ad Manager, DV360, The Trade Desk).
  
• Ability to diagnose and resolve technical issues related to campaign execution (e.g., creative specs, data flows, latency, tracking, troubleshooting discrepancies).
  
• Bachelor's degree in a relevant field such as digital media or sales, or equivalent professional experience.
  

• 
  
• This position is not eligible for relocation assistance. Visit ourPinFlexpage to learn more about our working model.
  
  

• 
  
• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  
• This role will need to be in the office for in-person collaboration 2 times per week and therefore needs to be in a commutable distance from our Chicago or New York Offices.
  

#LI-HYBRID

#LI-LP1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

As a Retail Inventory Specialist, you will perform detailed receiving, auditing, replenishing and destruction procedures as outlined by company policy and state regulation. In addition, the Inventory Specialist will maintain the physical organization of all product in a manner that will provide optimal efficiency and accountability within the dispensary.

Responsibilities include:

• 
  
• Accurately and efficiently receive all inbound product shipments.
  
• Enter all incoming product into Compliance and ERP Systems.
  
• Physically move product to locations throughout the facility, including the vault, back room, and sales floor.
  
• Maintain optimal organization and cleanliness of all inventory processing and storage areas.
  
• Perform and reconcile inventory cycle counts.
  
• Perform and reconcile various inventory and compliance related audits.
  
• Ensure sales floor is consistently replenished and properly stocked.
  
• Fulfills online pick-up and delivery orders in a timely and efficient manner.
  
• Prepare for and participate in all periodic physical inventory audits, as scheduled by the company.
  
• Provide efficient written and verbal communication of inventory issues to management and the store team in a timely manner.
  
• Utilize several software packages.
  
• Consistently remains compliant with all legal and/or company regulations for the industry.
  

Salary

Required Skills

• High school diploma or general equivalency diploma (GED)
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement, common sense and resourcefulness
• Adapts and thrives in a demanding, start-up, fast-paced environment
• Operates with a high level of professionalism and integrity, including dealing with confidential information
• Attention to detail
• Strong attention to detail and ability to troubleshoot problems
• Must pass any and all required pre-employment screenings
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid drivers license
• Must be a minimum of 21 years of age
• Must be approved to receive an Agent badge
• Physical demands May be required to stand and/or walk for extended periods of time. Must be able to lift, carry and balance up to 50 pounds (200 pounds with assistance).

Desired Skills

• 
  
• Inventory management experience in a retail environment
  
• Cannabis industry experience in a retail environment
  
• An understanding of the cannabis rules and regulations; a pursuit to further your understanding and knowledge of the industry and the laws
  

About Careers in Cannabis

Welcome to the Careers in Cannabis network.

By creating your Careers in Cannabis profile, you take the first step towards finding your next job opportunity and career step in the fast-growing cannabis industry.

Built from the ground up for the industry, the Careers in Cannabis platform is designed to make the process of finding your next gig intuitive. Through our matching technology, you can easily assess your personal fit for various skills and roles across the cannabis industry.

Your profile provides immediate access to good local job openings, and you will be notified of new job openings immediately as companies post to

Harvest the power of the Careers in Cannabis profile to find your fit and your future gig.

Benefits

Equal opportunity employer

Looking for qualified candidates for a client who possess the following skills for their full time and Onsite Business Process Analyst position:

• 2+ years hands on manufacturing experience / ERP experience
• Proficiency with SAP (and/or other systems)
• Familiarity around Pricing, labor standards, routing, shop-floor cost control

Our growing manufacturing client in Northern, NJ is seeking a Continuous Improvement Leader to drive operational excellence by uncovering, designing, and implementing improvement initiatives throughout manufacturing operations. This position is highly hands-on, partnering directly with shop-floor teams, supervisors, and site leadership to integrate Lean principles, reduce waste, and improve efficiency, quality, and workplace safety.

Key Responsibilities

• Champion and lead continuous improvement projects using Lean, Kaizen, and related methodologies.
• Collaborate with functional and department leaders to deploy process enhancements that improve throughput, lower costs, and elevate quality performance.
• Perform on-the-floor evaluations, including time studies, process observations, and root cause analysis to identify constraints and improvement opportunities.
• Design and facilitate training on Lean tools such as 5S, standard work, value stream mapping, and visual controls.
• Measure, monitor, and communicate progress against key performance indicators to ensure improvements are quantifiable and sustainable.
• Foster a culture focused on teamwork, ownership, and ongoing improvement at all levels of the organization.
• Assist with the introduction of new equipment, automation, or technologies that support operational efficiency and scalability.

Qualifications

• Bachelor’s degree in Engineering, Manufacturing, or a related discipline, or equivalent practical experience.
• At least 5 years of experience in Lean manufacturing or continuous improvement, ideally within a industrial manufacturing environment.
• Strong working knowledge of Lean tools, Six Sigma concepts, and structured improvement methodologies.
• Demonstrated ability to lead cross-functional improvement efforts that deliver measurable business results.
• Strong communication, facilitation, and problem-solving skills.
• Proven hands-on approach with the ability to drive change directly within a production environment.

Benefit offerings for full-time employment include paid Holidays, and PTO days, prorated based on hire date within the calendar year. Also included: Medical, dental, vision, term life and AD&D insurance, long-term disability, employee assistance program, onsite gym, and a 401k plan.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Pay rate range - $60/hr. to $65/hr.

Fully Onsite

Top skills:

1. Project Management: Strong organizational and multitasking skills to manage multiple campaigns and stakeholders effectively.

2. Data-Driven Decision Making: Proficiency in analyzing performance metrics and using insights to optimize campaigns.

3. Communication & Collaboration: Excellent verbal and written communication skills to coordinate with cross-functional teams and craft compelling notification content.

KEY RESPONSIBILITES/REQUIREMENTS:

Key Responsibilities

• Strategy & Planning: Develop and implement a comprehensive push notification strategy aligned with business goals, user segmentation, and personalization.

• Execution & Optimization: Oversee the end-to-end process of push notification campaigns, including content creation, A/B testing, scheduling, and performance tracking.

• Cross-functional Collaboration: Work closely with marketing, product, engineering, and design teams to ensure seamless execution and alignment with broader app initiatives.

• Data Analysis & Reporting: Monitor KPIs (open rates, click-through rates, conversion rates) and leverage insights to refine strategies and improve performance.

• Compliance & Best Practices: Ensure all push notifications adhere to industry best practices, privacy regulations, and company policies.

Education Requirement

• Bachelor's degree in Marketing, Business, Communications, or a related field.

Years of Experience

• 5+ years of experience in digital marketing, product management, or a related role, with at least 2 years focused on push notifications or mobile app engagement.

Preferred Qualifications

• Experience with push notification platforms (e.g., Firebase, Braze, OneSignal).

• Familiarity with user segmentation and personalization techniques.

• Knowledge of A/B testing methodologies and tools.

*April 13, 2026 Start Date*

Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always keeping culture and growth opportunity at the forefront of the business model. What began as a two-person Indianapolis startup, Eight Eleven Group has rapidly expanded to become a market-leading organization within one of the fastest growing industries today: Consulting and Professional Services.

In 2012, Medasource was established to provide human capital solutions across the Healthcare spectrum focusing in the Industries of Technology, Revenue Cycle Management, Pharmaceuticals, Governments Services, and Provider Solutions. Our team takes a consultative, solution-driven approach with Fortune 500 and enterprise non-profit clients to help them deliver and execute complex capital and operational projects. We are not just in the business of professional services - we are in the business of making a meaningful and authentic impact both internally with our high-performing team and externally with our clients and consultants.

RESPONSIBILITIES

Associate Account Executives are enrolled in a comprehensive outside B2B Sales Training Program focused on learning how to take a solution-driven, approach to selling consulting and professional services. Once you complete training, 80% of your time will be spent in front of customer decision makers to build partnerships, pipeline opportunities, and secure win-win engagements with our clients. Here are the primary drivers for success in this role:

• Strategically identify opportunities and pursuits in 3-5 designated target accounts
• Build and sustain long-lasting relationships with new and existing clients within your assigned accounts through onsite client meetings, presentations, and outings such as ball games, dinners, golf, etc.
• Consult with clients to create solutions that help drive change and successful projects within their organization that deliver positive outcomes
• Act as a client advocate with a focus on improving the experience of our Fortune 500 target accounts
• Presenting to C-suite executives and championing solutions for their project roadmap
• Continue to meet and exceed target sales goals
• Set personal and team goals through frequent sprint sessions with your manager and sales support team
• All other job duties and responsibilities as assigned by the Company and/or typical for the position.

SALES TRAINING

• Takes place at our Corporate Headquarters in Indianapolis
• Led by Medasource’s President, sales trainers and top sales leaders
• Formalized training geared toward our practice areas and core competencies in the healthcare industry
• Role playing situational selling exercises and ride-alongs with senior account executives
• Establishing your client portfolio
• Fostering executive-level relationships

BENEFITS & PERKS

• Base salary + uncapped commissions
• Monthly smartphone stipend and car allowance
• 401k match program
• Full health benefits (medical, dental, vision, and HSA)
• All-expenses-paid Reward Trip each year for top producers and a guest
• Expense budget for client entertainment
• Paid holidays
• Paid vacation, sick, and personal days
• Eight Eleven’s BeGiving Program: 1 PTO day per quarter for service work/volunteering
• Access to Eight Eleven University (internal personal and professional development program)
• Top-notch training at every step in your career
• Access to a personal financial concierge
• Genuine, passionate, family-oriented culture

WHAT YOU WILL NEED TO SUCCEED

• Competitive, motivated spirit and desire to succeed
• Outstanding communication skills and innate ability to connect with people
• Entrepreneurial spirit with desire to learn and grow
• Results-driven and forward-thinking
• Thrives in a fast-paced, collaborative, and positive work environment
• Bachelor’s Degree

EEO STATEMENT

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

*April 13, 2026 Start Date*

Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always keeping culture and growth opportunity at the forefront of the business model. What began as a two-person Indianapolis startup, Eight Eleven Group has rapidly expanded to become a market-leading organization within one of the fastest growing industries today: Consulting and Professional Services.

In 2012, Medasource was established to provide human capital solutions across the Healthcare spectrum focusing in the Industries of Technology, Revenue Cycle Management, Pharmaceuticals, Governments Services, and Provider Solutions. Our team takes a consultative, solution-driven approach with Fortune 500 and enterprise non-profit clients to help them deliver and execute complex capital and operational projects. We are not just in the business of professional services - we are in the business of making a meaningful and authentic impact both internally with our high-performing team and externally with our clients and consultants.

RESPONSIBILITIES

Associate Account Executives are enrolled in a comprehensive outside B2B Sales Training Program focused on learning how to take a solution-driven, approach to selling consulting and professional services. Once you complete training, 80% of your time will be spent in front of customer decision makers to build partnerships, pipeline opportunities, and secure win-win engagements with our clients. Here are the primary drivers for success in this role:

• Strategically identify opportunities and pursuits in 3-5 designated target accounts
• Build and sustain long-lasting relationships with new and existing clients within your assigned accounts through onsite client meetings, presentations, and outings such as ball games, dinners, golf, etc.
• Consult with clients to create solutions that help drive change and successful projects within their organization that deliver positive outcomes
• Act as a client advocate with a focus on improving the experience of our Fortune 500 target accounts
• Presenting to C-suite executives and championing solutions for their project roadmap
• Continue to meet and exceed target sales goals
• Set personal and team goals through frequent sprint sessions with your manager and sales support team
• All other job duties and responsibilities as assigned by the Company and/or typical for the position.

SALES TRAINING

• Takes place at our Corporate Headquarters in Indianapolis
• Led by Medasource’s President, sales trainers and top sales leaders
• Formalized training geared toward our practice areas and core competencies in the healthcare industry
• Role playing situational selling exercises and ride-alongs with senior account executives
• Establishing your client portfolio
• Fostering executive-level relationships

BENEFITS & PERKS

• Base salary + uncapped commissions
• Monthly smartphone stipend and car allowance
• 401k match program
• Full health benefits (medical, dental, vision, and HSA)
• All-expenses-paid Reward Trip each year for top producers and a guest
• Expense budget for client entertainment
• Paid holidays
• Paid vacation, sick, and personal days
• Eight Eleven’s BeGiving Program: 1 PTO day per quarter for service work/volunteering
• Access to Eight Eleven University (internal personal and professional development program)
• Top-notch training at every step in your career
• Access to a personal financial concierge
• Genuine, passionate, family-oriented culture

WHAT YOU WILL NEED TO SUCCEED

• Competitive, motivated spirit and desire to succeed
• Outstanding communication skills and innate ability to connect with people
• Entrepreneurial spirit with desire to learn and grow
• Results-driven and forward-thinking
• Thrives in a fast-paced, collaborative, and positive work environment
• Bachelor’s Degree

EEO STATEMENT

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Location: Lyndhurst, NJ (in-office preferred; flexibility may be available depending on fit)

Type: Full-time

About Tekcard Payments

Tekcard Payments is a payment processing and technology company supporting merchants nationwide and a growing ISO/partner channel. We run a fast-paced operation where everyone wears multiple hats and client experience matters.

The Role (Not Generic “Customer Service”)

We’re hiring a Payments Client Services Analyst to support merchants and partners across day-to-day servicing, onboarding coordination, and light operations tasks. This is a B2B, finance-operations style support role—ideal for someone coming from banking, accounting support, fintech, merchant services, or other detail-driven client operations.

You will handle merchant requests, coordinate with internal teams (Underwriting/Risk/Tech/Accounting), and keep accounts moving. You may also support our Premier ISO/Partner channel with status updates, documentation requests, and basic system tasks.

What You’ll Do

• Merchant Support (B2B): Handle inbound merchant questions via phone/email/ticketing—funding/deposit questions, batching, statements, charge schedules, and general account support.
• Partner / ISO Channel Support: Assist partners with onboarding status, missing items, and basic platform/process questions (with clear escalation paths).
• Light Operations / Account Maintenance: Update merchant profiles (bank updates, ownership changes, contact changes), help key/confirm data in internal systems, and ensure clean documentation.
• Issue Triage + Escalation: Identify what’s a client education issue vs. a technical issue vs. a risk/underwriting issue; escalate with clean notes and supporting details.
• Chargeback/Dispute Assistance: Guide merchants on dispute documentation and timelines; route cases appropriately.
• Documentation & Case Notes: Maintain accurate notes, checklists, and follow-ups so nothing falls through the cracks.

You’re a Strong Fit If You…

• Communicate clearly and professionally (written + verbal).
• Are organized and comfortable working multiple queues at once.
• Like structured work: checklists, documentation, clean notes, follow-ups.
• Can learn systems quickly (CRM/ticketing, portals, spreadsheets).
• Can stay calm when a merchant is stressed about money/timing.

Relevant Backgrounds That Translate Well

We’re intentionally trying to avoid “retail-only customer service.” Strong backgrounds include:

• Bank branch operations, deposit ops, treasury support, ACH support
• Accounts receivable / billing support / client accounting support
• Mortgage servicing support / loan operations / escrow processing
• Merchant services support, fintech support, payment operations
• B2B customer support where accuracy + documentation mattered

Requirements

• 1–3+ years in a client-facing operations role (banking, fintech, accounting support, merchant services, etc.)
• Strong attention to detail and comfort with systems + Excel/Google Sheets
• Ability to handle sensitive information with professionalism and discretion

Nice to Have

• Payments/merchant services exposure (funding, batching, statements, chargebacks)
• Experience supporting partners/agents/ISOs (B2B channel support)
• Familiarity with onboarding workflows and verification steps
• Equal Opportunity Employer: Tekcard Payments is an equal opportunity employer.