Information Technology Jobs in Elmhurst

Bid Analyst

Hybrid: Onsite 3 days per week, flexible start / finish times

About the Opportunity

This high-visibility position sits at the heart of our vendor selection process, transforming complex cost data into clear business recommendations that fuel margin growth and operational efficiency. If you enjoy turning numbers into negotiation power - and want a role that will accelerate your career path in supply-chain finance - read on.

Why Join Us

• Direct line of sight to senior leadership and decision-makers - your insights will shape multimillion-dollar sourcing choices.
• Competitive base salary, annual performance bonus, robust benefits (medical, dental, vision, 401k with match), and commuter perks.
• Career-development roadmap with budget for certifications (APICS, CPSM, SQL, or Python) and industry conferences.
• Collaborative culture that values innovation, data-driven thinking, and continuous improvement.

What You'll Do

• Team with cross-functional stakeholders (finance, merchandising, logistics) to gather data and craft comprehensive proposal packages for prospective suppliers.
• Evaluate product and freight cost drivers, total landed cost scenarios, and margin impact to benchmark competing bids.
• Assist strategic-sourcing leadership during price and contract negotiations, providing real-time financial insights.
• Model alternative sourcing and distribution strategies to recommend the most cost-effective approach under varying demand and inventory scenarios.
• Develop ad-hoc financial models and dashboards that surface spend trends, savings opportunities, and risk indicators for leadership review.
• Track realized savings and supply-chain KPIs following award decisions, highlighting areas for continuous improvement.
• Own the full analytics life-cycle: data wrangling, exploratory and predictive modeling, and visualization for executive-level storytelling.

Candidate Profile

• 1 + years of experience in financial, procurement, or data-analytics roles within distribution, CPG, retail, or related industries.
• Bachelor's degree in business, Finance, Economics, Supply-Chain Management, Accounting, or a quantitative field (or equivalent experience).
• Advanced Excel skills (pivot tables, Power Query, VBA a plus) and solid PowerPoint storytelling chops; familiarity with BI tools such as Power BI or Tableau preferred.
• Working knowledge of SQL or similar query languages and a comfort level with large data sets.
• Exceptional attention to detail, problem-solving mindset, and ability to manage multiple time-sensitive projects independently.
• Strong written and verbal communication skills - able to distill complex analytics into clear, persuasive business language.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Overview

Ship Essential is a city-based 3PL for modern brands. Our wholesale team does more than big-box compliance and EDI. We run fast retail replenishment for brick-and-mortar stores across the city and support specialty and marketplace channels. We move large orders with speed and care from our Brooklyn warehouse. The work is real and the standards are high.

About the Role

The Wholesale Project Manager is the brand-facing owner of wholesale execution in Brooklyn. You will communicate clearly and often with brands, coordinate across internal teams, manage ERP and EDI integrations, and lead a team of dedicated wholesale associates on the floor. You will answer emails and calls, drive complex projects to completion, and keep everyone aligned and moving. This role rewards someone who loves to over communicate, manage up, and stay hands-on to get wholesale orders out the door on time and in full.

Key Responsibilities

Brand Communication and Relationship Management

• Serve as the primary contact for all wholesale and large retail orders in Brooklyn.
• Set proactive expectations on timelines, constraints, and compliance requirements.
• Provide clear status updates, route decisions quickly, and prevent escalations through early communication.
• Promote Ship Essential services and tools that improve wholesale performance.

Wholesale Project Ownership

• Own the wholesale workflow from intake through routing, compliance, fulfillment, delivery, and billing.
• Translate retailer routing guides into executable plans and verify compliance at each step.
• Track all wholesale orders and tasks in Asana, maintaining source-of-truth visibility for internal teams.
• Identify bottlenecks early and coordinate timely countermeasures.

Cross-Functional Coordination

• Partner with Operations Managers and Functional Leads (Receiving, Inventory, Returns, Picking, Packing, Exceptions) to schedule work, allocate labor, and protect SLAs.
• Align wholesale priorities with daily Flow Plans and carrier cutoffs.
• Escalate risks to the General Manager with clear options and recommended actions.

Floor Leadership and Team Management

• Directly manage Brooklyn wholesale associates on the floor.
• Set hourly and daily targets, coach for speed and accuracy, and audit compliance before release.
• Ensure stations, tools, and materials are ready and standards are followed.

Platform and Integration Management

• Act as the internal expert on wholesale platforms and portals (for example SPS Commerce, DSCO, Rithum, Extensiv, Tradestone, Vendor Central, Seller Central).
• Manage ERP and EDI integration projects with brands and providers from scoping through go-live.
• Troubleshoot mapping, ASN, label, and routing issues and drive permanent fixes with vendors.

Reporting, SOPs, and Continuous Improvement

• Create and maintain retailer-specific SOPs and checklists, including VAS pricing configurations.
• Deliver daily and weekly reports on wholesale health, capacity needs, and upcoming risks.
• Run post-mortems on misses and convert learnings into updated SOPs and training.

You Will Succeed in This Role If

• You are detail-oriented and can manage large, complex orders without losing the thread.
• You communicate clearly, concisely, and often with brands and internal teams.
• You enjoy coordinating many moving parts and bringing structure to ambiguity.
• You are proactive, anticipate issues, and surface risks with recommended solutions.
• You like being on the floor, leading people, and ensuring work ships on time.

Qualifications

• 3+ years in account management, wholesale operations, or logistics project management.
• Strong understanding of wholesale fulfillment, retailer compliance, and EDI workflows.
• Experience managing floor teams or cross-functional projects in a warehouse or 3PL.
• Proficiency with wholesale platforms and portals and comfort leading integrations.
• Exceptional written and verbal communication skills.
• Systems-oriented mindset with strong organization and follow-through.

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

• Installation and Commissioning:

• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.

• Preventive Maintenance:

• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.

• Technical Support:

• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.

• Repair and Upgrades:

• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.

• Customer Training:

• Train customers on the proper use, maintenance, and calibration of SWAN instruments.
• Offer guidance on optimizing instrument performance.

• Documentation:

• Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.

• Continuous Learning:

• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.

• Partner with Business/Sales, Merchandising, Retail, and Construction Teams in development of projects.
• Work within a team of project managers responsible for day-to-day management of new store projects and renovations.
• Produce schematic design and design development packages for new wholesale and retail locations.
• Manage project aspects including design, construction, millwork, budget, and schedule for multiple projects.
• Coordinate project requirements with the brand's in-house departments and maintain communication with vendors.

• Degree in Architecture with at least 5 years of experience in retail design or high end/custom residential architecture.
• High proficiency in AutoCAD 2018 or more recent version.
• Proficiency in Adobe applications and various Autodesk applications, Word, Excel, and 3D rendering software.
• High level of design skills with ability to sketch.
• Strong analytical skills, attention to detail, and excellent negotiation and communication skills.

• Project Management
• Retail Design
• AutoCAD
• Architecture
• Communication Skills
• Design Development
• Construction Coordination
• Budget Management
• Analytical Skills
• 3D Rendering

We are working with an AI Automation Platform who, after 3x'ing revenue last year, are looking to bulk out their GTM team. This is an Account Executive role for someone who has closed full sales cycle SaaS deals for at least 18 months,after working up from an SDR role.

The Company

• AI Automation Platform - built in and for the LLM era.
• Over $10m Series A - top AI investor who backed Anthropic.
• Over 70 logos won inside 18 months.
• 3x'd revenue FY25.

The Leadership & Culture

• VP of Sales scaled multiple startups
• CEO is AI thought leader - led initiatives at Amazon and Palo
• Low-ego, building focussed
• In-person focus as the team scales (NYC)

The Role

• Senior Account Executive (growth hire)
• $220k-$260k OTE + benefits
• 80% inbound
• Top rep with $400k W2 FY25

Process

• Intro call with VP of Sales
• Deep dive with VP of Sales
• Mock Discovery/Pitch with multiple stakeholders
• Offer

What next?

Don't worry if you don't have a resume, reach out to me on LinkedIn and we can chat. You can also email me at

Hi!

I’m working closely with a high growth AI platform in the productivity and collaboration space that’s becoming increasingly strategic for modern teams. The company has crossed $600M in ARR, carries a $11B+ valuation, and is relied on daily by organizations like Amazon, Uber, Snowflake, Plaid, and Figma.

As they enter their next phase of growth, they are selectively expanding their Sales team and bringing on high caliber Account Executives to play a visible role in driving this next chapter of scale.

Why this role is different:

• $130K-$140K + 60/40 split (uncapped)
• 2 months guaranteed OTE paid out (on 6 month ramp)
• Start date flexible

This is a chance to help shape the Mid-Market sales motion at a category-defining Saas platform.

What you’ll do:

• Be creative and iterate on the contract renewal process to retain and grow customers while mitigating churn or contraction
• Hold face-to-face and Zoom meetings with prospective customers to understand their business challenges and goals
• Drive executive level relationships
• Run product demos to close business at or above quota level
• Help build playbooks and define our sales motion
• Liaise with our incredible user base to provide world class customer experience
• Work cross-functionally and collaboratively with internal teams (sales, inside sales, customer success, solution engineer, deal-desk, ops, legal)

What we’re looking for:

• 3-5 years of full cycle sales at a fast growing software company
• A track record of high achievement in current and previous roles hitting or exceeding quotas
• Engaging and compelling presentation skills
• A positive and openness minded attitude
• A strong desire to be successful without sacrificing your values
• A builder mentality who thrives in collaborative environments

**Enterprise wins are a strong plus!

Why join now:

• Glassdoor Best Places to Work Award (2025)
• Have an incredibly efficient, viral go-to-market motion - and just passed over $600M ARR
• Our Sales culture is awesome and collaborative
• Dog-friendly offices

Are you a results-driven, consultative sales professional who loves a fun, fast-paced, collaborative, and

growing environment? Do you thrive on the thrill of hunting for new business and smashing your goals? Can

you think strategically about growing partnerships, while methodically planning and executing sales plans?

We’re on the hunt for an Account Executive who will be a key player in fueling our client relationships. If

you’re energized by the startup grind and are often described as insatiably curious, we want to hear from

you. Not only are you a proactive team player in our Sales organization, but you're also quick to spot and

seize growth opportunities for clients before they even realize they need them. Your foresight and high

situational awareness will help propel our company confidently into the future.

This is a hybrid position based in our New York City offices, just steps from Penn Station. You'll work onsite 4

days a week and have 1 day a week to work from home.

Ready to be a leading force in our growing company? Apply now and let's make great things happen

together!

Key Responsibilities

• Drive Business Growth: Develop and execute a comprehensive sales plan to boost business

within key verticals (CPG, Commerce Marketing, Shopper Promotions).

• Secure Net-New Clients: Create and implement plans to acquire new logos and expand our

customer base.

• Expand Client Relationships: Collaborate with Solutions Consultants to identify and capitalize

on strategic opportunities, fostering sustainable revenue growth.

• Exceed Sales Targets: Consistently hit and surpass sales goals, setting the bar high.

• Team Up with Marketing: Partner with Marketing and other departments to effectively

communicate Ripple Street's value proposition and increase win rates.

• Monitor Performance: Regularly track progress and report on achievements toward goals.

• Analyze Trends: Review industry, market, and competitor trends on a daily basis to help inform

account strategies and product feedback.

• Promote Team Spirit: Foster a culture of teamwork, camaraderie, and healthy competition

within the sales team.

• Strive for Greatness: Always aim to be exceptional in everything you do.

Key Skills & Qualifications

• 4+ years of quota-carrying sales experience in media, advertising, or marketing technology companies

• Experience working with strategic verticals like CPG, Retail Media or Shopper Marketing

• Growth mindset with a passion for prospecting, identifying new customers, and closing deals

(experience managing existing relationships is preferred).

• Excellent presentation skills with the ability to confidently speak with all levels of a marketing

team, identify and engage with budget owners and decision-makers.

• Highly motivated, self-starter who has experience owning all aspects of the sales process while

operating within a structured sales environment.

• Strong written and verbal communication skills.

• Ability to thrive in a fast-paced, entrepreneurial environment.

• Proficiency with Microsoft Office Suite, sales CRM tools, sales intelligence tools, conversation intelligence tools, and other sales enablement platforms.

If you feel you don’t meet 100% of the qualifications above, don’t hesitate to apply.

Ripple Street is about Culture Add, not Culture Fit—we believe in hiring great people, not just skills. That’s because we know we serve our community and clients better when we involve as many different perspectives in our problem solving process as we can. Our team is made stronger by what makes you unique, so we hope

you’ll bring your whole self to the job.

If you’re passionate to learn and excited about what we’re doing, we want to hear from you.

About Ripple Street

Ripple Street is a consumer product discovery platform that connects brands with their next best fans.

Passionate consumers join our community and apply to experience new products with their friends and

family in the comfort of their homes. Brand Managers and Shopper Marketers from top companies such

as Mondelez International, Anheuser-Busch, and General Mills partner with us to create unique

consumer engagement journeys at scale.

View our case studies to learn how Ripple Street’s programs drive brand awareness, trips to retail and e-

commerce, product trials, social content, product reviews, and sales:

more information, visit 3 reasons to join our company:

1. We are in an incredibly exciting, emerging space in marketing and advertising that we believe

represents the future of how brands can create deeper relationships with consumers.

2. Clients struggle to put us into a specific bucket because we provide the whole package that

brand marketers look for - we LOVE that. No one else provides deep product sampling

experiences, authentic consumer generated content, and extensive social engagement

throughout several phases of our programs like we do.3. We are rapidly growing and always thinking about how to keep our employees happy. Yes, we

make sure you have comprehensive benefit options, a generous vacation policy, open access to

company leadership, and an expansive office with near-Google like perks (i.e., free lunches). But

more than that, we love the diverse, quirky group of people who we bring into the family, and

we do our damn best to build a work culture and environment that helps our employees grow

and feel safe.

At Ripple Street, we are committed to:

• Welcoming you to our friendly, fun, passionate, and results-oriented team

• Giving you the tools and support you need to be successful

• Providing significant opportunities for growth

• Offering a generous vacation and PTO policy, as well as a comprehensive benefit package that

• includes health, dental, and vision

We are hiring Full-Stack Enterprise AEs who can own the entire revenue cycle — from prospecting to closing and expansion.

This is not a traditional “wait for SDR handoff” role.

You will operate as a self-sufficient seller empowered with:

• FlashRev list-building
• AI SuperAgent
• Parallel Dialer
• AI Meeting Agent
• Automated workflows

Your Mission:

Land and expand 6–7 figure deals with U.S. and global enterprise customers.

You will sell FlashLabs’ AI GTM automation to:

• Fintechs (payments, wallets, neobanks)
• Insurtech
• Lending & BNPL platforms
• Brokerages & wealth tech
• Exchanges
• Compliance-driven fintech teams

Key Responsibilities

• Own the full sales cycle: from ICP targeting → outbound → qualification → demo → proposal → close → expansion.
• Conduct high-impact discovery with VPs, C-suite, and transformation teams.
• Deliver tailored demos of FlashLabs SuperAgent, FlashAI Voice, FlashRev, and AIFlow.
• Use our AI outbound engine + self-sourced pipeline to drive meetings.
• Conduct intelligent prospecting (email, LinkedIn, phone, AI agents).
• Build and maintain a strong top-of-funnel independently.
• Lead multi-threaded enterprise sales cycles (6–12 weeks).
• Handle InfoSec, legal, procurement, and compliance reviews.
• Build ROI, business cases, and transformation proposals.
• Drive land-and-expand motions across teams, departments, and regions.
• Partner with CS to ensure adoption and value realization.
• Grow accounts into multi-year, high-ACV partnerships.
• Become a domain expert in AI GTM automation.
• Relay product feedback to engineering to guide the roadmap.
• Represent FlashLabs at industry events, webinars, and executive briefings.

Account Supervisor

B2B Tech Public Relations | Method Communications

Work Arrangement

This hybrid role requires in-office presence at our New York City location for a minimum of two days per week. Candidates should be based within commuting distance of the NYC office or be able to relocate.

The Opportunity

Account Supervisors (AS) are mid-level professionals and first-level account managers who function as the day-to-day leads on multiple client accounts. As an AS you’ll be a hands-on team member actively engaged in day-to-day work activities as well as a team lead responsible for managing program execution including client service and quality control. You’ll be responsible for having a thorough understanding of clients’ businesses and be able to share this knowledge with account team members. You’ll join Method’s Leadership Team, which collaborates with HR, Finance and Operations on internal agency initiatives.

Responsibilities

Agency Leadership

• Participate in Leadership Team, providing input on decision-making issues affecting the agency – new business, best practices, client service, and performance management
• Work with People Ops to motivate and lead a high-performance team; contribute to attracting, recruiting and retaining team members; deliver constructive and clear feedback to ensure level requirements are met
• Act as a mentor for designated direct reports, ensuring quarterly 360 reviews are performed and career development goals are set for all career coachees/direct reports

Account Leadership

• Provide strategic guidance for clients and team leads on well-conceptualized and researched PR and integrated marketing programs, including handling sensitive client issues, solving problems, and evolving direction as necessary
• Execute and demonstrate Method’s Concierge Service Delivery Approach to your clients and teams
• Oversee the development of goals for internal team members and clients, leading teams to effectively execute against client strategy
• Guide teams to collaborate and produce high quality work effectively
• Develop strong written content and newsworthy pitches that align with clients' business objectives and coach teams to do the same
• Build relationships with a wide range of reporters and publications to secure coverage across business, broadcast, tech and trade media; lead and coach teams to do the same

Business Development

• Build personal/ professional network in order to enhance the Method brand and grow our existing client and new client services portfolio
• Participate in new business pitches ensuring presentations are well researched, prepared and polished
• Support organic growth by expanding scope of work with clients

Agency Leadership

• Manage account team to ensure quality work is done, efficient processes are in place, and client requests are handled in a timely fashion
• Help track and manage budgets to assist the executive team and leadership team in performing their responsibilities
• Participate in account staffing and evaluating team structures to maximize account quality and profitability

What We’re Looking For

• Typically 4 - 8 years’ experience (or equivalent expertise and education) in public relations, communications, marketing and/or related fields, including research, advertising, management consulting, media and publishing
• Ability to build, conceptualize and execute integrated communications programs that align with client/company business goals and objectives
• Established relationships with media, including journalists, analysts and other influencers
• Adaptable management style – able to coach, mentor and facilitate training for others and oversee multiple direct reports with different managerial requirements, working on both hard and soft skill development
• Strong editing and writing capabilities
• Ability to maintain organization and accuracy with deliverables and competing deadlines

What’s it like to work here?

Relationships are paramount to life at Method, and we invest heavily in building and maintaining relationships with clients, journalists and each other. We work hard to deliver incredible results for our clients. We encourage new ideas, and we always celebrate wins together – both for clients and our teams.

Method is made up of an award-winning team. Not only does the agency win awards, our people are consistently recognized for their excellence. We believe that begins with the recognition they get internally. Our leadership invests significant resources into employee mental health, wellbeing, education and development — and we praise outstanding performance regularly.

What’s in it for YOU?

• Flexible, hybrid work
• Generous Vacation and Wellness Time accruals, paid holidays, and 2 floating holidays
• Cell phone and internet cost reimbursement
• Employer paid Medical, Dental, and Vision Insurance
• Employer paid Health Savings Account (HSA)
• 401K Plan with Employer Match up to 4%
• Free Employee Assistance Program (EAP) offering three confidential, face-to-face counseling sessions per issue per year
• Paid Family Leave
• $500 annual wellness stipend after 6 months of employment
• $1500 professional development stipend after 2 years of employment
• 4 weeks of paid sabbatical after 5 years of employment
• Leadership development and virtual training opportunities

Salary Ranges

We believe all employees should be rewarded competitively and equitably, using practices that are simple and transparent. We’ve provided the following salary ranges for the locations we operate in below due to their state regulations. Final compensation for this role will be determined by a number of factors including candidate’s education, relevant work experience and geographic location.

• Salary Range: $80,000.00 - $105,000

About the Company

Founded in 2010, Method Communications is an award-winning technology marketing and public relations agency built for challenger brands and today’s most innovative companies. Our group is united through our core values – relationships, resourcefulness and results. We support each other to do exceptional work for our clients while also focusing on the health and wellbeing of our families, our communities and ourselves.

We recognize our talented and diverse workforce as a key competitive advantage. Method encourages and actively supports diversity, equity, and inclusion through its policies and business practices, which include recruitment and hiring, compensation and benefits, career development and advancement, training, pro bono work, community programs, and affinity groups.

Join a Quartz Best Companies For Remote Workers, PRWeek Best Places to work, and PRovoke Small Agency to Work For!

To Apply

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. If you need reasonable accommodation at any point in the application or interview process, please let us know.

To apply, please submit a resume.

Method is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national or ethnic origin, mental or physical ability, genetic information, protected veteran status, or any other characteristic protected by law.

Only engage with a representative at Method Communications if their email address ends with our domain, @ . Method will never ask a candidate to purchase materials or share their financial information. If you have any questions, please reach out to .

Please read Method's Drug and Alcohol Testing Safety Policy.

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence. This role provides hands-on leadership, drives continuous improvement, and fosters a culture of accountability and high performance. The Account Director proactively manages client relationships, oversees operations including Front of House services and adapts to evolving client needs and organizational changes.

JOB DUTIES

• People leadership
  • Directly supervise management, providing mentorship and supporting structured succession planning.
  • Foster a collaborative team environment, emphasizing readiness, accountability, and continuous improvement.
  • Support onboarding and development of new hires, ensuring rapid integration and contribution to service improvements.
  • Execute modifications to organizational design and teams to optimize operational activity and improve client experience.
• Operations leadership
  • Ensure client teams consistently meet or exceed service level agreements (SLAs) and deliver a premium, “white glove” client experience.
  • Provide operational oversight, ensuring all business processes align with best practices and organizational standards.
  • Champion best practices in service delivery, leveraging technology and systems for operational efficiency.
  • Implement strategies to improve and standardize all aspects of operations.
  • Ensure operational controls and management information and reporting requirements are fulfilled.
  • Oversee Front of House services as part of the overall client experience.
  • Drive operational excellence initiatives, including process improvement, knowledge management, and complaint resolution.
  • Promote a culture of high performance, learning, and quality.
  • Identify and mitigate operational, compliance, and financial risks.
  • Investigate and resolve issues escalated by the client, communicating significant matters to the appropriate leadership.
• Customer & account leadership
  • Develop and maintain effective client relationships with operational counterparts.
  • Address and escalate client concerns promptly, maintaining a sense of urgency and professionalism.
  • Support upselling and cross-selling of new services, as well as renewal and periodic price adjustment (PPA) processes as required.
  • Maintain appropriate communications channels with clients, the field, and offsite leadership.
• Financial and Contract Management
  • Ensure operational controls are in place to manage budget and maintain profitability.
  • Lead contract negotiations, renewals, and amendments as required.
  • Develop and execute strategic account plans in alignment with client and organizational goals.
• Other
  • Partner with functional teams to implement appropriate policies, internal controls, and reporting.
  • Highlight operational, compliance, and financial risk areas.
  • Participate as a key project team member in new business implementation.
  • Follow delegations of authority for operations team.

WORKING CONDITIONS

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Work is performed in a professional work environment and/or work from home setting.
• Business casual and/or professional attire required.

• Bachelor’s degree or equivalent experience required.
• 8+ years of leadership in a national or global customer service environment.
• Proven track record in resolving contract performance issues and building client relationships.
• Experience managing large teams and multiple service lines, including Front of House operations.
• At least one year of business development experience.
• Minimum five years of financial management, with a strong understanding of P&L impact.
• Excellent client service skills with a service-minded approach; must remain calm and confident in stressful situations.
  
  

RRD's current salary for this role is $130,000/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 9am to 5pm

#GOC

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans