Information Technology For Development Jobs in Rutherford

Role Description

This is a full-time on-site role for a Field Account Executive located in New York, NY. The Field Account Executive will be responsible for managing client relationships, developing new business opportunities, achieving sales targets, and providing excellent customer service. This role involves regular travel within the assigned territory, as well as attending industry events and trade shows. The Field Account Executive will also be responsible for maintaining up-to-date knowledge of our products and services, and providing feedback to the product development team.

Qualifications

• Experience in client relationship management, customer service, and business development
• Strong sales skills and a proven track record of meeting or exceeding sales targets
• Excellent communication, presentation, and negotiation skills
• Ability to travel regularly within the assigned territory
• Knowledge of industry trends and market dynamics
• Proficiency in using CRM software and other sales tools
• Bachelor's degree in Business, Marketing, or a related field
• Experience in the tech or software industry is a plus

Location: New York, NY 10018/ Hybrid NYC

Department: Sales

Division: Corporate

Job Status: Full-Time

Work Shift: 8:30 AM – 5:30 PM 2-3 days in office

About BlackHawk Data

BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions.

Here, you won’t just do a job you’ll build a career that matters. We’re a team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way.

Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong.

Come build what’s next with a team that’s going places.

The Opportunity

BlackHawk Data is seeking a motivated, detail oriented Inside Sales Representative (ISR) to support and drive success across our growing sales organization.

This is your chance to:

• Play a key role in supporting client engagements across industries like healthcare, utilities, public infrastructure and more.
• Work closely with Account Executives, engineers, and vendor partners to help deliver seamless technology solutions.
• Be part of a fast-paced, collaborative environment with exposure to all aspects of the sales process.
• Build strong relationships internally and externally while developing your career in sales.

If you're driven, organized, enjoy working with people, and are looking to grow within a leading IT solutions provider we want to meet you.

Make an impact. Build what matters. Grow with us.

Learn more about us: Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram

Role Overview

The Inside Sales Representative (ISR) plays a critical support role within the sales organization, working alongside Account Executives to manage client relationships, coordinate deals, and ensure seamless customer experience from quote to delivery.

This role is ideal for someone with a strong customer-first mindset who thrives in a fast-paced environment, enjoys collaboration, and is motivated by growth and earning potential.

What You’ll Do

• Support Account Managers in managing and growing existing client relationships and prospects
• Serve as a key point of contact for customer needs, ensuring clear communication and follow-through
• Manage the full quoting and order process, including deal registration, order placement, and status updates
• Coordinate with internal teams (Purchasing, Finance, Project Management, Engineering) to ensure accurate and timely execution
• Build and maintain strong relationships with vendors, manufacturers, and distributors
• Assist with new client onboarding and support customer account setup and issue resolution
• Participate in customer meetings, project kickoffs, and strategic planning sessions as needed
• Engage in weekly sales meetings, pipeline discussions, and marketing initiatives
• Support vendor certifications and maintain knowledge of partner programs
• Collaborate across teams to support active client projects and ongoing account growth
• Manage pricing, discounts, and customer expectations to ensure satisfaction and margin alignment
• Make day-to-day decisions that support client success and business objectives

Key Qualifications

• 2–3 years of experience in a VAR, IT solutions provider, or related environment
• Proven success in customer service, sales support, or account coordination
• Strong interest in sales with a desire to grow and earn commission
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail and follow-up
• Ability to manage multiple priorities in a fast-paced environment
• Team-oriented mindset with a proactive and solutions-driven approach
• Bachelor’s degree or relevant experience preferred

Benefits

At BlackHawk Data, we provide a comprehensive benefits package to support your well-being in and out of work. This includes:

• Medical, dental, and vision plans
• 401(k) with company match
• 15 days of PTO in your first year
• Paid company holidays
• Hybrid work options

Behavioral Health Quality Improvement Manager

Schedule: Full-Time

Shift: Days (8:00 AM – 4:30 PM)

Overview

The Behavioral Health Quality Improvement Manager supports the development, implementation, and oversight of quality improvement initiatives across inpatient and outpatient behavioral health services. This role focuses on regulatory compliance, incident investigation, performance improvement, and data-driven quality initiatives to enhance patient outcomes and maintain accreditation standards.

Key Responsibilities

• Support the design, implementation, and oversight of quality improvement programs across behavioral health services.
• Conduct thorough Root Cause Analyses (RCAs) for reportable incidents in collaboration with the Risk Management team, ensuring appropriate documentation and follow-up actions.
• Partner with program leadership to develop, implement, and track corrective action plans through completion.
• Maintain compliance with applicable regulatory and accreditation standards including state, federal, and accrediting body requirements.
• Align behavioral health quality initiatives with broader organizational strategic and performance goals.
• Oversee quality data collection and reporting processes while collaborating with Information Technology to ensure accuracy and timeliness of metrics.
• Implement and manage routine audits including:
• Medical record documentation reviews
• Environment of care inspections
• Compliance-focused evaluations in inpatient and emergency behavioral health settings
• Monitor inpatient psychiatric core measures, develop performance improvement plans, and provide education to staff to support clinical outcomes and regulatory compliance.
• Lead sustainable quality improvement initiatives by engaging leadership, frontline staff, and patients/families to identify priority areas and drive measurable improvements.
• Serve as project lead for statewide behavioral health collaborative initiatives, including suicide prevention and behavioral health data transparency programs.
• Conduct proactive risk assessments to identify operational vulnerabilities and implement mitigation strategies.
• Coordinate and complete treatment-over-objection processes for inpatient behavioral health units in accordance with regulatory guidelines.
• Contribute to departmental performance improvement initiatives and special projects as assigned.

Required Qualifications

• Master’s degree in Social Work, Psychology, Mental Health Counseling, Nursing, or a related field.
• Applicable professional license if required by discipline.
• Minimum of 3 years of experience in behavioral health quality or regulatory roles including:
• Medical record review
• Incident management and regulatory reporting
• Quality data analysis
• Performance improvement initiatives
• Survey readiness activities
• Experience working in licensed inpatient and/or outpatient behavioral health settings.

Preferred Experience

• Experience with behavioral health regulatory reporting and incident management.
• Knowledge of state oversight agencies and behavioral health reporting standards.
• Experience monitoring and improving behavioral health quality metrics and core measures.
• Strong data analysis and quality improvement project leadership experience.
• Experience across both inpatient and outpatient behavioral health environments.

Additional Information

• Full-time administrative role with standard daytime hours.
• Opportunity to lead impactful quality initiatives that improve behavioral health outcomes and regulatory compliance.

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

• Personal and financial wellness programs? 
• Opportunities for professional growth and career advancement? 
• Internal mobility and advancement opportunities?? 
• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals 

• Manages and provides full scope of advanced nursing practice for targeted patient populations. Evaluates patient responses to therapy / interventions. Ensures revision of the inter-professional plan of care as necessary to achieve quality outcomes. 
• Identifies need for new/revised clinical protocols. Collaborates with physicians and others within the practice to develop protocols and provides training as appropriate. 
• Manages and provides comprehensive advanced nursing care including physical examination, comprehensive history, screening for physical and/or psychological conditions, emergent interventions, pharmacological and non-pharmacological interventions, ordering treatments and DME, preventative health maintenance activities, care management, referrals, discharge planning, counseling and patient education. Establishes a treatment plan based on clinical findings and. Determines when further evaluation by collaborating physician, specialist or emergency care is warranted. 
• Collaborates with patients, families, primary care physicians and other team members to provide assessment and care planning. Assesses, plans, and provides intensive and continuous care management across client settings. 
• Manages and provides clinical services in compliance with standards of Patient-Centered Medical Home standards, meaningful use of medical record data, HEDIS and QARR quality of care measurements. 

• License and current registration to practice as a Registered Professional Nurse in New York State required
• Certificate (license) and current registration to practice as a Nurse Practitioner in the State of New York, with a specialty in adult health, family health or gerontology required
• Valid driver's license, as determined by operational/regional needs may be required
• Maintains credentialed status with VNS Health Medical Care at Home and associated managed care plans required
• Maintains NPI, Medicaid and Medicare provider numbers preferred
• Maintains a collaborative practice agreement with a physician in compliance with New York State regulations preferred
• Must be certified by ANCC or another accrediting Nurse Practitioner body – in order to bill Medicare and meet credentialing requirements required
• For Psychiatric Nurse Practitioners only:
• Current PMHNP-BC certification required

• Master's Degree of Science in Nursing, or other graduate degree from a nurse practitioner educational program registered by the New York State Education Department as qualifying for NP certification (licensure) required
• Current ANCC or AANP certification as an adult, family or geriatric nurse practitioner required
• For Psychiatric Nurse Practitioners only:
• Master's Degree in psychiatric-mental health Nurse Practitioner required
• PhD in psychiatric-mental health Nurse Practitioner preferred

• Minimum of two years of experience as a nurse practitioner utilizing full scope of practice preferred
• Clinical home care experience or two years managerial experience preferred
• Demonstrated knowledge of Hedis and QARR quality measures, ICD-10 and CPT coding for reimbursement of services required
• Bilingual skills, as determined by operational needs required