Information Technology For Development Impact Factor Jobs in Brooklyn

Project Operations Manager

Hybrid (3 days in office, 2 days remote per week)

Candidate must be based in NYC or willing to relocate

OUR COMMUNITY

We're CIVIC. Since 1999, we've led the way in cultural marketing, providing integrated solutions to top-tier brands including Ford, Audible, HBO Max, Verizon, Amazon Studios, The Stonewall Inn, NBCUniversal, Peacock, among many others. We are an Ad Age Small Agency Award winner (Gold) for 2024 & 2025. We are known for big ideas -- creating long-term brand platforms designed to impact culture, address the biggest societal issues, build loyalty, stimulate word of mouth and generate client revenue.

Our broad suite of integrated marketing services includes:

• Brand Strategy, Concept and Creative Development
• Live Event, Proprietary Brand Activations and Pro-Social Campaigns
• Content Development and Execution via Civic Studios
• PR/Media Relations and Social Media Marketing
• Executive and Internal Communications
• Growth Marketing and Partnership Development

At Civic, we believe business is the world's most powerful platform for positive change. We believe our community can build bridges between companies and communities and we empower our employees to help amplify underrepresented voices. Our goal is to build a more inclusive and equitable future in tandem with our clients and partners.

THE ROLE

We're looking for an organized Project Operations Manager with 6+ years of experience managing competing tasks and workflows, and working with people in different roles. In addition to a strong background, the ideal candidate possesses a positive attitude, thrives in a fast-paced environment and wants to be an integral part of keeping a growing creative team of designers and production partners organized and on track. They will report directly to the Director, Operations and partner with creative, account, production, and strategy personnel.

KEY RESPONSIBILITIES

Project Intake & Operational Workflow

• Organize and manage the project intake process for all incoming event initiatives.
• Oversee the project pipeline, ensuring clear visibility into upcoming work, timelines, and resource needs.
• Lead initial project intake and coordination with clients, ensuring all project requirements are clearly captured and documented.
• Establish and maintain project setup standards within project management platforms ( preferred), including timelines, task structures, and team assignments.
• Other tasks as assigned which could include deliverables for active projects if/when this project is awaiting client feedback and approvals.

Process Development & Optimization

• Develop, document, and continuously refine operational processes that support efficient project delivery across the organization.
• Create scalable workflow frameworks, documentation, and best practices to support a growing internal team and client base.
• Identify inefficiencies and proactively implement process improvements that streamline project execution and communication.
• Own and enforce standard operating procedures (SOPs) for project delivery, communication, and documentation.

Project Management Oversight

• Work alongside project managers and ensure consistent project management standards and execution across all initiatives.
• Provide guidance on project scoping, timelines, and budget considerations.
• Support resource planning and allocation across the creative and project teams.
• Ensure projects stay on schedule, within scope, and aligned with client expectations.

Cross-Team Coordination & Communication

• Build systems and frameworks that support collaboration across internal teams including creative and account management.
• Create and manage structured communication channels and shared documentation repositories.
• Develop and facilitate internal processes that improve clarity, accountability, and alignment across large teams.

Meeting Leadership & Documentation

• Develop structured meeting agendas and run project meetings with internal teams and clients.
• Capture and distribute clear documentation, action items, and next steps.
• Ensure teams remain aligned and accountable through effective meeting facilitation.

Knowledge Management & Documentation

• Build and maintain a highly organized, shareable repository of project documentation and resources.
• Develop training materials, guidelines, and onboarding resources to support new processes and ways of working.
• Lead internal process training and knowledge-sharing sessions to drive adoption across teams.

EXPERIENCE / REQUIREMENTS

• 6+ years of experience in an operations/project manager role. Agency experience or strong client services background preferred
• Live events/experiential activations experience strongly preferred
• Top-notch project and time management skills — excellent organization, communication, flexibility and a very strong attention to detail
• The ability to anticipate and effectively communicate and solve practical problems or issues
• Professional demeanor; ability to work well with people at all levels and ability to navigate relationships with internal and external creatives and partners
• Awareness of pre-production, production, and post-production processes for various types of creative projects
• Experience in experiential marketing
• Exceptional communication, writing and time-management skills
• Candidates should be motivated, enthusiastic, resourceful, trend-aware, hard working and have the ability to switch gears on the fly
• Proven success interacting with clients and accurately assessing client needs
• Strong Monday, and Google Suite skillset
• Bachelor's degree

CIVIC COMMUNITY AND CULTURE BENEFITS:

• A positive, fun, supportive and diverse team environment, with opportunities for advancement and a commitment to staff development and growth
• Competitive salary and incentives
• Full benefits package including dental and vision, and retirement plan with employer match
• Best in class parental leave benefits
• Paid time off and encouragement to take time off for self-care
• Hybrid work schedule

Civic is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Base Salary: $100-125k

FindLaw is the leading provider of online legal marketing services, widely recognized and trusted by legal professionals, consumers, and businesses. We empower our audience with comprehensive legal resources through our public and private online portals and FindLaw publications. Our platforms offer engaging, relevant, and credible legal information, personalized tools, and access to professional legal communities.

Our mission is to help attorneys and law firms grow their practices confidently, providing proven services that increase awareness, improve reputation management and ultimately drive case volumes across many different practice areas. Our network of solutions include , , , , Super Lawyers print publication and many other digital solutions.

Sr. Sales Executive Role: Are you passionate about the chance to bring your sales experience to a world class company that is market leading for both content and technology? Does hearing that we are completely committed to organic growth and that we have extensive investments to expand our sales capability excite you? Do you have previous experience driving sales and revenue growth within a specific territory? Are you motivated by uncapped commissions? We are looking for you!

What You’ll Do: As a Sr. Sales Executive you will be responsible for developing and growing new customer accounts in the legal community within an assigned territory. Each territory consists of a large base of small-mid law firms. You will utilize your prospecting and consultative selling skills, high energy and initiative to identify opportunities to provide FindLaw web-based marketing and advertising solutions. You will also be responsible to partner with our internal Account Management team related to the post-sales satisfaction and retention of existing FindLaw customers.

Responsibilities:

• Responsible for the attainment of sales targets and quota on a monthly basis in assigned territory.
• Consult with the client regarding web-based marketing strategies and solutions that will meet their business needs and will improve their ability to generate business.
• Strategically grow a customer base through prospecting and cold calling.
• Technical aptitude (MS Office, internet applications, ).
• Collaborate with internal stakeholders regarding existing and new clients to identify and resolve client concerns; establish and maintain current and potential client relationships.

Qualifications:

• 4-year college degree or equivalent experience.
• Experience in outside sales in a professional B2B environment.
• Proven track record of sales success, fast growth and consistently achieving performance at 100%+.
• Previous sales experience in online/advertising environment a plus.
• Working knowledge of sales process, methods and techniques.
• Strong Interpersonal skills, ability to interpret marketplace needs and translate them into products and/or services.
• Proven organization skills, effective time management skills and ability to work independently.
• Ability to be actively in the field on most business days with some overnight travel based on territory to various client sites.

What’s in it for You?

At FindLaw, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies.
• Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development.
• Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO).
• Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities.
• Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued.
• Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions.
• Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment.
• Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike.
• Compensation: $75,000 base + with uncapped commission, averaging $80,000-$150,00. At quota, our top earners are well over $200K OTE.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

FindLaw is the leading provider of online legal marketing services, widely recognized and trusted by legal professionals, consumers, and businesses. We empower our audience with comprehensive legal resources through our public and private online portals and FindLaw publications. Our platforms offer engaging, relevant, and credible legal information, personalized tools, and access to professional legal communities.

Our mission is to help attorneys and law firms grow their practices confidently, providing proven services that increase awareness, improve reputation management and ultimately drive case volumes across many different practice areas.

Our network of solutions include , , , , Super Lawyers print publication and many other digital solutions.

Sr. Sales Executive Job Description:

Are you passionate about the chance to bring your sales experience to a world class company that is market leading for both content and technology? Does hearing that we are completely committed to organic growth and that we have extensive investments to expand our sales capability excite you? Do you have previous experience driving sales and revenue growth within a specific territory? Are you motivated by uncapped commissions? We are looking for you!

What You’ll Do:

As a Sr. Sales Executive you will be responsible for developing and growing new customer accounts in the legal community within an assigned territory. Each territory consists of a large base of small-mid law firms. You will utilize your prospecting and consultative selling skills, high energy and initiative to identify opportunities to provide FindLaw web-based marketing and advertising solutions. You will also be responsible to partner with our internal Account Management team related to the post-sales satisfaction and retention of existing FindLaw customers.

About the Role:

• Responsible for the attainment of sales targets and quota on a monthly basis in assigned territory.
• Consult with the client regarding web-based marketing strategies and solutions that will meet their business needs and will improve their ability to generate business.
• Strategically grow a customer base through prospecting and cold calling.
• Technical aptitude (MS Office, internet applications, ).
• Collaborate with internal stakeholders regarding existing and new clients to identify and resolve client concerns; establish and maintain current and potential client relationships.

About You/Experience:

• Experience in outside sales in a professional B2B environment.
• Proven track record of sales success, fast growth and consistently achieving performance at 100%+.
• Previous sales experience in online/advertising environment a plus.

Knowledge & Skills:

• Working knowledge of sales process, methods and techniques.
• Strong Interpersonal skills, ability to interpret marketplace needs and translate them into products and/or services.
• Proven organization skills, effective time management skills and ability to work independently

Travel:

• Ability to be actively in the field on most business days with some overnight travel based on territory to various client sites.

What’s in it For You?

At Findlaw, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies.
• Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development.
• Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO).
• Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities.
• Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued.
• Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions.
• Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment.
• Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike.
• Compensation: $75,000 base + with uncapped commission, averaging $80,000-$150,00. At quota, our top earners are well over $200K OTE.

About Internet Brands:

• Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit Brands and its wholly owned affiliates are an equal opportunity employer.

Global Accounts Platform Specialist

Location: New York City, NY (Hybrid 2-3 days Onsite)

Pay: $73.39/hour (Full-time)

Duration: 6-month Assignment

About the Role

Our client is seeking a Global Accounts Platform Specialist to join their Ad Platforms team. This team makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work. Their technology and services power advertising across major digital platforms at scale, setting new standards for enabling effective advertising while protecting user privacy. You'll be part of an inclusive team culture focused on delivering best-in-class customer service while helping drive business growth for key global accounts.

What you'll do

• Own, grow, and develop key global accounts through strategic optimization and client engagement
• Analyze data and make recommendations to clients on how to best optimize their campaigns to hit their business goals
• Work closely with Client Partners who act as the frontline business development team as well as other Platform Specialists across the team
• Build and manage relationships with clients and develop a thorough understanding of their business objectives, goals, and challenges across both direct and agency clients
• Identify and develop data analysis and recommendations that align with customer goals
• Quantify high-impact opportunities with clear recommendations to pitch and upsell to customers
• Deliver best-in-class customer service while driving revenue and customer satisfaction targets
• Collaborate across multiple time-zones while maintaining strong communication

What you'll bring

• 5-7+ years of experience in performance media sales with at least 3 years of experience using a self-serve type platform
• Previous experience using major advertising platforms
• Strong understanding of performance advertising, the mobile and app market, and a passion for the ever-changing digital space
• Strategic selling proficiency working with performance advertisers as well as advertising agencies
• Ability to think strategically about complex issues and develop recommendations and action plans
• Excellent communication and presentation skills - in-person, on video conference, and over-the-phone
• Strong analytical skills including in-depth knowledge of Excel
• Ability to focus on details and trends combined with the skills to react fast
• Extremely professional with a positive attitude and passion for cross-team collaboration

What sets you apart

• Strong background and knowledge of presentation software
• Ability to listen effectively, socialize ideas across functions, and articulate business visions both internally and externally
• Experience working across multiple time-zones with diverse teams
• Track record of delivering best-in-class customer service for advertisers

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!

Bring Your Skills and We'll Provide*:

• A steady flow of customers - no current clientele required
• Guaranteed hourly wages and tips
• Flexible scheduling that fits your needs (full-time and part-time shifts may be available)
• Opportunities to sharpen your shear…err we mean skills, with award-winning technical training and ongoing education
• Potential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen.
• The ability for you to make an impact in your community
• The recognition you deserve for a job well done

*Additional benefits vary by salon location.

Hair Stylist/Barber Qualifications:

• Cosmetology License and/or Barber License (licensing requirements vary by state/province)
• The passion to build genuine connections with customers and provide GREAT haircuts
• The desire to deliver a consistent Great Clips® brand experience (don't worry, training is provided)
• The ability to work with teammates to develop a supportive and positive salon vibe

Put your passion and skills to use in a rewarding position with a Great Clips® salon team. JOIN THE TEAM TODAY!

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!

Bring Your Skills and We'll Provide*:

• A steady flow of customers - no current clientele required
• Guaranteed hourly wages and tips
• Flexible scheduling that fits your needs (full-time and part-time shifts may be available)
• Opportunities to sharpen your shear…err we mean skills, with award-winning technical training and ongoing education
• Potential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen.
• The ability for you to make an impact in your community
• The recognition you deserve for a job well done

*Additional benefits vary by salon location.

Hair Stylist/Barber Qualifications:

• Cosmetology License and/or Barber License (licensing requirements vary by state/province)
• The passion to build genuine connections with customers and provide GREAT haircuts
• The desire to deliver a consistent Great Clips® brand experience (don't worry, training is provided)
• The ability to work with teammates to develop a supportive and positive salon vibe

Put your passion and skills to use in a rewarding position with a Great Clips® salon team. JOIN THE TEAM TODAY!

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!

Bring Your Skills and We'll Provide*:

• A steady flow of customers - no current clientele required
• Guaranteed hourly wages and tips
• Flexible scheduling that fits your needs (full-time and part-time shifts may be available)
• Opportunities to sharpen your shear…err we mean skills, with award-winning technical training and ongoing education
• Potential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen.
• The ability for you to make an impact in your community
• The recognition you deserve for a job well done

*Additional benefits vary by salon location.

Hair Stylist/Barber Qualifications:

• Cosmetology License and/or Barber License (licensing requirements vary by state/province)
• The passion to build genuine connections with customers and provide GREAT haircuts
• The desire to deliver a consistent Great Clips® brand experience (don't worry, training is provided)
• The ability to work with teammates to develop a supportive and positive salon vibe

Put your passion and skills to use in a rewarding position with a Great Clips® salon team. JOIN THE TEAM TODAY!

Responsibilities:

• Oversee the end-to-end lifecycle of campaigns, from initial pre-planning and kickoff through final execution, billing, and reconciliation

• Develop, implement, and manage detailed project plans, timelines, and roadmaps across multi-channel paid media initiatives

• Oversee file management, approvals, and timeline management across departments

• Serve as the central point of coordination by prioritizing tasks, clearly communicating action items, and partnering with teams to maintain alignment with scope and deadlines

• Work closely with account directors and specialists to manage competing priorities, navigate workflow impacts, and resolve roadblocks across platforms and channels

• Support the creation and delivery of client-facing materials by ensuring accuracy, consistency, and on-time delivery

• Proactively identify opportunities to streamline workflows, improve efficiency, and reduce friction across project execution

• Analyze production and campaign workflows to identify gaps or redundancies and collaborate with teams to develop

solutions

• Contribute to the standardization and documentation of project management processes, templates, and best practices

• Develop a strong understanding of client processes and preferences, acting as an internal lead for adherence and adoption

• Balance and prioritize multiple concurrent projects in a fast-paced environment

Qualifications:

• 2–4 years of experience in project management, operations, or campaign execution within media, advertising, or

marketing

• Proven ability to manage complex, multi-workstream projects with multiple stakeholders and tight timelines

• Detail-oriented with a commitment to maintaining high standards for project quality, including accuracy, consistency,

relevance, and accessibility

• Clear and confident communicator, able to align cross-functional teams and manage expectations

• Demonstrated ability to anticipate roadblocks, solve problems, and adapt plans as priorities evolve

• Comfortable managing timelines, budgets, scope, and documentation simultaneously

• Ability to balance tactical execution with an understanding of broader campaign and business objectives

• Knowledge and experience with traditional media strategy and planning (broadcast, out-of-home, print)

• Tools and platform expertise:

o Project management and workflow tools (i.e. Asana)

o MS Office Suite (Excel, PowerPoint, Word)

o Reporting dashboards, Analytics Platforms (i.e. Power BI, Google Analytics)

Preferred Qualifications

• Experience working on public sector, nonprofit, or health-focused campaigns

• Familiarity with digital media workflows and media buying platforms (Meta, Google Ads, programmatic platforms)

• Knowledge of New York State or regional audience considerations

Location: New York, NY 10018/ Hybrid NYC

Department: Sales

Division: Corporate

Job Status: Full-Time

Work Shift: 8:30 AM – 5:30 PM 2-3 days in office

About BlackHawk Data

BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions.

Here, you won’t just do a job you’ll build a career that matters. We’re a team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way.

Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong.

Come build what’s next with a team that’s going places.

The Opportunity

BlackHawk Data is seeking a motivated, detail oriented Inside Sales Representative (ISR) to support and drive success across our growing sales organization.

This is your chance to:

• Play a key role in supporting client engagements across industries like healthcare, utilities, public infrastructure and more.
• Work closely with Account Executives, engineers, and vendor partners to help deliver seamless technology solutions.
• Be part of a fast-paced, collaborative environment with exposure to all aspects of the sales process.
• Build strong relationships internally and externally while developing your career in sales.

If you're driven, organized, enjoy working with people, and are looking to grow within a leading IT solutions provider we want to meet you.

Make an impact. Build what matters. Grow with us.

Learn more about us: Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram

Role Overview

The Inside Sales Representative (ISR) plays a critical support role within the sales organization, working alongside Account Executives to manage client relationships, coordinate deals, and ensure seamless customer experience from quote to delivery.

This role is ideal for someone with a strong customer-first mindset who thrives in a fast-paced environment, enjoys collaboration, and is motivated by growth and earning potential.

What You’ll Do

• Support Account Managers in managing and growing existing client relationships and prospects
• Serve as a key point of contact for customer needs, ensuring clear communication and follow-through
• Manage the full quoting and order process, including deal registration, order placement, and status updates
• Coordinate with internal teams (Purchasing, Finance, Project Management, Engineering) to ensure accurate and timely execution
• Build and maintain strong relationships with vendors, manufacturers, and distributors
• Assist with new client onboarding and support customer account setup and issue resolution
• Participate in customer meetings, project kickoffs, and strategic planning sessions as needed
• Engage in weekly sales meetings, pipeline discussions, and marketing initiatives
• Support vendor certifications and maintain knowledge of partner programs
• Collaborate across teams to support active client projects and ongoing account growth
• Manage pricing, discounts, and customer expectations to ensure satisfaction and margin alignment
• Make day-to-day decisions that support client success and business objectives

Key Qualifications

• 2–3 years of experience in a VAR, IT solutions provider, or related environment
• Proven success in customer service, sales support, or account coordination
• Strong interest in sales with a desire to grow and earn commission
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail and follow-up
• Ability to manage multiple priorities in a fast-paced environment
• Team-oriented mindset with a proactive and solutions-driven approach
• Bachelor’s degree or relevant experience preferred

Benefits

At BlackHawk Data, we provide a comprehensive benefits package to support your well-being in and out of work. This includes:

• Medical, dental, and vision plans
• 401(k) with company match
• 15 days of PTO in your first year
• Paid company holidays
• Hybrid work options

Behavioral Health Quality Improvement Manager

Schedule: Full-Time

Shift: Days (8:00 AM – 4:30 PM)

Overview

The Behavioral Health Quality Improvement Manager supports the development, implementation, and oversight of quality improvement initiatives across inpatient and outpatient behavioral health services. This role focuses on regulatory compliance, incident investigation, performance improvement, and data-driven quality initiatives to enhance patient outcomes and maintain accreditation standards.

Key Responsibilities

• Support the design, implementation, and oversight of quality improvement programs across behavioral health services.
• Conduct thorough Root Cause Analyses (RCAs) for reportable incidents in collaboration with the Risk Management team, ensuring appropriate documentation and follow-up actions.
• Partner with program leadership to develop, implement, and track corrective action plans through completion.
• Maintain compliance with applicable regulatory and accreditation standards including state, federal, and accrediting body requirements.
• Align behavioral health quality initiatives with broader organizational strategic and performance goals.
• Oversee quality data collection and reporting processes while collaborating with Information Technology to ensure accuracy and timeliness of metrics.
• Implement and manage routine audits including:
• Medical record documentation reviews
• Environment of care inspections
• Compliance-focused evaluations in inpatient and emergency behavioral health settings
• Monitor inpatient psychiatric core measures, develop performance improvement plans, and provide education to staff to support clinical outcomes and regulatory compliance.
• Lead sustainable quality improvement initiatives by engaging leadership, frontline staff, and patients/families to identify priority areas and drive measurable improvements.
• Serve as project lead for statewide behavioral health collaborative initiatives, including suicide prevention and behavioral health data transparency programs.
• Conduct proactive risk assessments to identify operational vulnerabilities and implement mitigation strategies.
• Coordinate and complete treatment-over-objection processes for inpatient behavioral health units in accordance with regulatory guidelines.
• Contribute to departmental performance improvement initiatives and special projects as assigned.

Required Qualifications

• Master’s degree in Social Work, Psychology, Mental Health Counseling, Nursing, or a related field.
• Applicable professional license if required by discipline.
• Minimum of 3 years of experience in behavioral health quality or regulatory roles including:
• Medical record review
• Incident management and regulatory reporting
• Quality data analysis
• Performance improvement initiatives
• Survey readiness activities
• Experience working in licensed inpatient and/or outpatient behavioral health settings.

Preferred Experience

• Experience with behavioral health regulatory reporting and incident management.
• Knowledge of state oversight agencies and behavioral health reporting standards.
• Experience monitoring and improving behavioral health quality metrics and core measures.
• Strong data analysis and quality improvement project leadership experience.
• Experience across both inpatient and outpatient behavioral health environments.

Additional Information

• Full-time administrative role with standard daytime hours.
• Opportunity to lead impactful quality initiatives that improve behavioral health outcomes and regulatory compliance.