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Border Patrol Agent (BPA) in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe youre looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DONT FORGET TO CHECK OUT THE INCENTIVES SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in5 CFR 575.102)will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nations economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

Youll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal governments official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, youll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Required

Preferred

Job Industries

• Government & Military

CROSSMARK is a leading sales and marketing services company in the consumer goods and services industry that delivers smarter solutions to clients for faster growth in an ever-changing world. We build connections for growth through an approach that uniquely leverages the integration of our sales and marketing expertise from Thought to Bought ?. Our commitment goes beyond providing clients with the relevant services they need. We adapt to changing dynamics in the marketplace to ensure smarter solutions that help our clients grow faster and more efficiently. Our industry-wide recognition of exceptional service is a legacy we have worked hard to create, and one we continue to build on every day.

Our areas of expertise include Insights & Intelligence, Headquarter Sales, Retail Merchandising, Shopper Engagement, and Consumer Engagement. Our solutions make an impact in store across a wide range of retail channels, as well as out of store through \"live\" and digital engagement along the shopping journey. Headquartered in Plano, Texas, CROSSMARK has more than 40,000 employees with offices throughout the United States, Canada, Mexico, Australia, and New Zealand.

To all you incredibly talented, challenge seekers, dare-to dreamers, early rise in the morning go-getters, outside-of-the-box thinkers, experience-driven trendsetters, and creative brainstorming doodlers, we just have for words: We're looking for you.

CROSSMARK Retail Reset Merchandisers are vital to our success!!. In an increasingly complex retail environment, our specialized Retail Reset Merchandising teams are providing consumers with the opportunity to see and purchase the latest or improved products from our clients. Team members will work with plano-grams, schematic layouts, while also implementing department or brand resets in a variance of major retailers in the United States.

Responsibilities:

• Execute retail merchandising tasks, encompassing the ability to read and understand plano-grams and schematic layouts, as well as the implementation of department or brand resets in grocery/retail settings.
• Strong execution skills with the ability to meet challenging/changing deadlines.
• Ability to interface effectively with clients, leadership, and managers in a positive, cooperative and professional manner at all times.
• High collaboration, engagement, and customer service focus is essential.
• Accurately report all completed retail tasks via the appropriate designated systems on the day the work is performed.
• Complete required training and certification programs.
• Engage every work day with CROSSMARK'S communication tools for the purpose of accurately planning, reporting, and reviewing work.
• Provide excellent customer service and develop a professional working relationship with store management, associates, and other merchandising companies to effectively meet company and client objectives.
• Insure proper maintenance on all company equipment.
• Ability to receive required product/materials at a secure location, to be utilized for resets.
• Follow company policies, procedures, and position responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Prior retail reset or merchandising experience (preferred)
• Ability to successfully complete department, brand or general reset work activities as scheduled.
• Communicate effectively with store (client) personnel/management, regarding tasks, sales activities, promotions, and client sales plan objectives.
• Reliable transportation - must be able to transport yourself and required product/materials from your residence to execute a variety of work (must be able to travel to multiple locations, typically between 25-40 miles - mileage reimbursement is provided). Associate that utilizes a personal vehicle for business purposes are required to maintain a valid state-issued driver's license and the minimum auto insurance coverage specified by the associate's state of residence.
• Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

Hours of Operations & Availability (Part-Time Associate)

• This role is not expected to exceed 24 hrs. a week, although the company does maintain discretion to change the hours, based on the needs of the client and or business.
• Typical hours of operation are from Monday to Friday, 8 am to 5pm, with occasional projects requiring early morning (5 am-6 am hrs.), overnight travel, weekends or evenings as well.
• Availability preferences: Monday through Friday, with availability to work: 2 or 3, 4-6 hour days, starting at 5 or 8 am.

Computer and Technology Proficiency

• Basic computer literacy-using: MS Word, Outlook & Internet Explorer
• Regular access to a computer or printer (to check email, complete training & print reports)
• Ability to navigate and utilize a tablet and or smartphone technology, g. photo uploads & using apps
• Reliable Internet access

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; stoop, kneel, crouch, climb or balance.
• The employee is regularly required to lift up to 25 pounds and to occasionally lift up to 60 pounds from the floor to waist or chest high.
• Resets: can be very physical in nature. Reset activities could include: removing items from the shelf, moving shelves, building fixtures and displays, reorganizing the products according to the Plano-gram provided, replacing shelf tags, filling in new products and retrieving additional stock when necessary.

Education/Experience

• High school diploma or general education degree (GED)

Associates are required to submit to a standard background check and drug screening as required when designated by the client.

Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

All your information will be kept confidential according to EEO guidelines.

To apply directly on the Crossmark website:

*401K, Medical, Dental, Vision

*Weekly Pay Every Friday

*Paid Training

*Mileage and Drive Time Reimbursement

*Great Opportunity for Growth and Advancement

Ready to build a career with a company that’s leading the foodservice industry?

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. 

We are looking for Class A Driverswho are flexible and and open to making multi-yard  trips to get route started. These Drivers relish the chance to push their potential, grow and reap the rewards of joining the US FOODS® family. This would require commute/travel to various assigned yards located in Oregon to get the routes started. [commute/travel times may vary]

We help YOU make it! Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.

The expected base rate for this role is between $30.31 and $33.68 per hour.

• As applicable, this role will also  receive: overtime compensation.

SCHEDULE : Early morning start times

• Start times may vary based on route assignment

• Start times range between 1am - 6am

• Monday - Saturday availability

• Average work week is 4 or 5 days

• Route assignments are covering multiple yards located in Oregon

• Routes may alternate on a weekly basis

• Schedules may include weekends

EXCELLENT BENEFITS: Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

• MILEAGE REIMBURSEMENT

• HOTEL PAID PER ROUTE ASSIGNMENT NEEDS

• MEAL ALLOWANCE / PER DIEM

Main Ingredients of the Job

As a US FOODS® Delivery Driver, you will be critical to the US FOODS® team and one of the important faces of our organization. As a Delivery Driver, you will have an impact on our customers by delivering our meats, produce, frozen goods, groceries, dry goods, equipment, and supplies to their drop-off sites. Your efforts are the foundation that defines US FOODS® success based on our pillars of cultural beliefs, work ethic, collaborative spirit, and service.

• Deliver best-in-class Customer Service.

• Deliver customers’ orders to meet scheduled delivery times and keep productivity.

• Unload products with a hand truck and place items in the customer storage area. 

• Able to perform repeated, manual heavy lifting of items up to 80 pounds.

• Make frequent stops during a work shift. 

• Deliver product in inclement weather conditions. 

• Verify delivery of items with customers.

• Collect money (cash or checks) where needed. 

US FOODS® has a lot to offer:

• Local routes (some overnights required)

• Work Schedule is starting in the early morning until finished.

• US FOODS® is the company built on YOU Matter, where your hard work is rewarded.

• We are committed to compensation, and benefits that respect, and reward our employees for their dedication and hard work.  

• Paid Training AND Paid Overtime

• Service recognition and employee rewards

• Excellent Leadership  

What you bring to the table

• Must be at least 21 years of age. 

• Must have valid CDL Class A issued by the state of legal residence with necessary endorsements and DOT qualifications.

• High school diploma or general education degree (GED) preferred.

• Valid U.S. driver’s license issued by the state of legal residence with proper endorsements if required

• No more than two convictions in the past two-year period for traffic violations, no DUI convictions in the past three years, no driver’s license suspensions in the past three years.

• Minimum of six months of commercial driving experience (any industry) OR three months of driving experience in the food and beverage delivery industry required.

• Must be able to pass DOT physical.

Great delivery truck drivers are crucial to the US Foods® team and one of the important faces of our organization. Our truck drivers strive for integrity and reliability while building trusting relationships with customers. JOIN OUR TRANSPORTATION TEAM!

#LI-JU1

Benefits medical, dental, vision, 401K, life insurance, strong safety culture, and much more!  Excellent local leadership.

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. 

Main Ingredients of the Job

• Safely drive trucks to customers and meet scheduled customer delivery times

• Carefully unload products from the trailer with a two-wheeler, pallet jack, or by hand and place in designated customer storage areas

• Verify accuracy of delivery with customers and obtain proper signatures

• Handle collections and payments from customers when applicable

• Professionally perform customer service responsibilities to enhance our client experience

• Perform all pre-trip and post-trip equipment inspection

Physical Requirements

• Ability to lift/carry/push/pull 20 to 80+ lbs. of product repetitively during each shift required

• Comfortable driving and working in inclement weather conditions with frequent stops (10+ per shift) required

What You Bring to the Table

• Register to the FMCSA Clearinghouse*

• Must be at least 21 years of age

• Must have valid CDL Class A issued by the state of legal residence with necessary endorsements and DOT qualifications

• Minimum of six months commercial driving experience (any industry) OR three months commercial driving experience in the food and/or beverage delivery industry required

• Ability to operate manual transmission preferred; may be required in specific locations

• Must be able to read and communicate in the English language - able to hold a conversation, to understand highway traffic signs and signals, to respond to official inquiries,  and to enter information on reports and records.

Why US Foods

US Foods®  helps our customers Make It, with products and services that shape the communities where we live and work. Opportunities in our company abound for skilled, forward-thinking associates.

Great drivers are crucial to the US Foods® team and one of the important faces of our organization. On and off the road, our drivers strive for integrity and reliability, while building trusting relationships with customers.

At the foundation of those efforts are our cultural beliefs, the pillars that define our work ethic, collaborative spirit and service. Together we help our customers make it, but we also believe in helping our drivers make it!

At US Foods®, we are committed to Total Rewards that respect and reward our associates for their dedication and hard work.

*Registering to the FMCSA Clearinghouse is a requirement by the Department of Transportation. All Drivers are required to the Clearinghouse website and register to the new database. The Clearinghouse is a secure online database that provides real-time information about commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders’ drug and alcohol program violations. If you have not registered to the FMCSA database, please note registration is required. Please visit and click GO to login. If you are able to log into login, but are having trouble with the Clearinghouse registration, see “Clearinghouse Help” field on the clearinghouse page.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected rate for this role is between $70,000 and $150,000 annually.

As applicable, this role will also receive overtime compensation, retention bonus, component pay based on cases, mileage, stops, etc.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, employee stock purchase plan, and life insurance

Ready to build a career with a company that's leading the foodservice industry? Location: St Louis (Ambassador Blvd)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $34.22 and $35.92. As applicable, this role will also receive: overtime compensation, incentives (i.e., based on cases, mileage, stops).

Schedule: Monday Friday typically 3AM 6AM and 6PM- 8PM start times Some travel required to other domicile locations The starting pay is $34.22 per hour! Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.

• Safely drive trucks to customers and meet scheduled customer delivery times
• Carefully unload products from the trailer with a two-wheeler, pallet jack, or by hand and place in designated customer storage areas
• Verify accuracy of delivery with customers and obtain proper signatures
• Handle collections and payments from customers when applicable
• Professionally perform customer service responsibilities to enhance our client experience
• Perform all pre-trip and post-trip equipment inspection

• Ability to lift/carry/push/pull 20 to 80+ lbs. of product repetitively during each shift required
• Comfortable driving and working in inclement weather conditions with frequent stops (10+ per shift) required

• Register to the FMCSA Clearinghouse*
• Must be at least 21 years of age
• Must have valid CDL Class A issued by the state of legal residence with necessary endorsements and DOT qualifications
• Minimum of six months commercial driving experience (any industry) OR three months commercial driving experience in the food and/or beverage delivery industry required
• Ability to operate manual transmission preferred; may be required in specific locations
• Must be able to read and communicate in the English language - able to hold a conversation, to understand highway traffic signs and signals, to respond to official inquiries, and to enter information on reports and records.

At US Foods, we're committed to our mission of GREAT FOOD. MADE EASY -- providing food products that keep operators ahead of customer demand and services that help them run their operations.

Great drivers are crucial to the US Foods team and one of the important faces of our organization. On and off the road, our drivers strive for integrity and reliability, while building trusting relationships with customers.

At the foundation of those efforts are our cultural beliefs, the pillars that define our work ethic, collaborative spirit and service. Together we help our customers make it, but we also believe in helping our drivers make it!

We are committed to compensation and benefits that respect and reward our employees for their dedication and hard work.

* Registering to the FMCSA Clearinghouse is a requirement by the Department of Transportation. All Drivers are required to the Clearinghouse website and register to the new database. The Clearinghouse is a secure online database that provides real-time information about commercial driver's license (CDL) and commercial learner's permit (CLP) holders' drug and alcohol program violations. If you have not registered to the FMCSA database, please note registration is required. Please visit and click GO to login. If you are able to log into login, but are having trouble with the Clearinghouse registration, see "Clearinghouse Help" field on the clearinghouse page.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $34.22 and $35.92.

***EOE? Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin Age/Genetic Information /Protected Veteran/Disability Status***

Product Manager – Identity & Authentication

Location: Greenwood Village, CO (4 days onsite/1 day remote)

Long Term Contract

Team: Identity Management / Customer Platforms

Pay: $55-$60/hr

Our client is expanding its Identity & Authentication team and is looking for a Product Manager who loves solving complex problems across user experience, security, and large‑scale technical systems.

This is not a “write user stories and run sprints” PM role. Instead, you’ll operate at a strategic level—partnering closely with business owners, product managers, security, fraud, and highly technical backend platform teams—to shape how millions of Spectrum customers sign in and manage their digital identity.

You’ll help drive the roadmap for everything related to:

• Account creation
• Login & SSO
• Authentication & MFA
• Password & credential recovery
• Platform‑to‑platform identity continuity
• Identity data integrity across systems

This work directly powers all customer‑facing Spectrum platforms, including Spectrum TV, MyAccount, Enterprise platforms, and soon all third‑party identity partnerships (e.g., HBO’s Spectrum login).

Responsibilities:

Strategic Identity Leadership

• Co‑own the Identity roadmap alongside the Identity Business Owner
• Shape high‑level experience, requirements, and prioritization across all customer authentication journeys.
• Act as a senior SME for Identity—balancing user friction, security, backend constraints, and business needs.

Stakeholder + Cross‑Functional Leadership

• Work with product, security, fraud, data, enterprise, and dozens of consuming teams who rely on Identity.
• Help teams articulate what they actually need (many don’t know yet).
• Say “no” thoughtfully when requests don’t meet justification or disrupt priority work.

Technical Problem Solving

You don’t need to be an engineer or architect, but you must be comfortable working with:

• Frontend ID
• Backend teams for Pinex, Ping Identity DB, Auth ID, DSB
• Architects + Lead Engineers who own critical platform dependencies
• OAuth/SSO concepts, MFA flows, identity aging rules, provisioning, etc.

Customer‑Centered Identity Experience

• Think deeply about the customer journey, friction points, and secure but seamless UX.
• Bring a CX/UX mindset to identity workflows (e.g., reducing password prompts, frictionless auth).

Execution & Operational Responsibilities

• Help manage roadmap clarity, Jira structure, documentation, prioritization.
• Roll up your sleeves to get into details when needed (this is not a pure “vision-only” role).

Who Will Love This Role

• People who enjoy complex, highly technical ecosystems with many dependencies.
• PMs who are just as comfortable talking to architects about identity provisioning as they are mapping CX journeys.
• Candidates from banking, fintech, healthcare, taxes, or other high‑compliance industries where security + user friction are constantly balanced.
• PMs who can break down an “elephant-sized” ambiguous problem into actionable steps.

What Success Looks Like

• You reduce friction for millions of users while improving platform security.
• You help define the future of identity across every customer‑facing platform.
• You become the go‑to SME enabling teams to execute safely, efficiently, and strategically.
• You help stabilize and accelerate the Identity portfolio, especially as our client begins major new initiatives (e.g., Cox integration work).

Ideal Background

Required / Strongly Preferred

• Product Management or CX/UX leadership experience in complex, regulated, or security‑sensitive environments.
• Experience working with technical teams (architecture, backend services, APIs, identity-related systems).
• Ability to lead discovery, prioritization, and roadmap shaping across many stakeholder groups.
• Strong user empathy + ability to reason through secure, low‑friction identity journeys.
• Comfort working in ambiguous environments and structuring clarity.

Nice to Have

• Experience in Identity, Authentication, SSO, MFA, or similar security areas.
• Familiarity with OAuth2 concepts, provisioning, user directories, or enterprise identity tools (not required).
• Data-oriented mindset (not analytics expert level, but able to reason through data challenges).