Greylock Partners Edge Program Jobs in Usa

Opportunity

Frontier Dermatology (FD) is seeking a full-time BC/BE Dermatologist to join our growing organization in our Bainbridge Island/Poulsbo, WA location.

Location

Bainbridge Island, Washington, is a picturesque haven offering a perfect balance of natural beauty and modern convenience. The island’s thriving downtown boasts a diverse selection of boutique shops, farm-to-table restaurants, and art galleries, offering something for every taste and interest. Outdoor activities abound, with beautiful beaches, scenic hiking trails, and parks to enjoy family-friendly adventures year-round. Residents appreciate Bainbridge’s quick 30-minute scenic ferry ride to Seattle, providing easy access to city opportunities while coming home to a peaceful, close-knit community. Bainbridge Island combines the best of lush island living with urban access, offering an outstanding quality of life for those seeking a beautiful, supportive community to call home.

Why Frontier Dermatology?

• Physician-Owned, Physician-Led Practice : 100% physician-owned and led, with a Medical Advisory Board shaping our policies and practices.

• Hybrid Practice Model : Enjoy the best of private practice and academics.

• Comprehensive Services : From general dermatology to pediatric dermatology, dermatopathology, Mohs surgery, cosmetic dermatology, and a busy clinical research division.

• Opportunities to Teach : ACGME-accredited residency and Mohs fellowship programs, with academic appointments at the University of Washington.

• Cutting-Edge Collaboration : Monthly Grand Rounds, journal clubs, and a HIPAA-compliant app for sharing clinical cases.

Frontier Dermatology’s providers are leaders in their field, earning regional and national recognition for top-tier care, proven patient outcomes, and cutting-edge research. Our in-house, CAP/CLIA-certified labs, and separate practice administration company ensure physicians can focus on what matters most—delivering outstanding patient care.

Step into a rewarding career with us and make an impact in a thriving, innovative dermatology practice.

Comprehensive Benefits

• Highly Competitive Compensation Structure

• Sign On Bonus

• Relocation Allowance

• Medical, Dental, Vision

• PPO, HSA & FSA Options

• 401K with Match

• Paid Life Insurance

• 8 Holidays Observed Annually

• Personal Days

• CME Days & Allowance 

Equity, Inclusion, and Diversity

Frontier Dermatology (FD) is committed to Equity, Inclusion, and Diversity. All qualified applicants will receive consideration for employment and job advancement opportunities without regard to race, color, religion, gender identity, national origin, age, or any other protected status under federal, state, or local law.

Estimated Earnings Range for 1.0 FTE at 32 patient-facing hours/week, 32 patients/day is $500,000 - $750,000 annually depending on patient, payer, and procedure mix.

Washington Pay Range

$500,000 - $750,000 USD

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

The Team:

This role is within the Engineering, Product, and Design (EPD) Compliance Technical Program Management team which delivers critical & strategic technical compliance outcomes by directing and scaling engineering effort across organizational and functional boundaries. The programs they lead have most or all of these characteristics:

• 
  
• Strategic importance to Pinterest
  
• Distributed ownership
  
• Complexity
  
• Critical technical area or platform
  

We are seeking a dedicated, centralized Senior Technical Program Manager to establish and own our AI Compliance program, with a primary focus on GenAI risk mitigation. This specialized, high-impact role will bridge technical innovation, business strategy, and global regulatory requirements, ensuring our GenAI initiatives are both cutting-edge and compliant.

What you'll do:

• 
  
• Strategy and Program Ownership: Establish, own, and continually iterate on the holistic AI Governance and Risk Management Framework for the company, integrating it across all relevant engineering and product teams.
  
• Regulatory Compliance Roadmapping: Partner closely with Legal to translate emerging global AI regulations into concrete engineering requirements, compliance plans, and a unified roadmap.
  
• Risk Mitigation Systems: Establish and improve risk management systems, including developing internal policies for responsible AI practices, defining AI safety principles, establishing metrics that ensure effective compliance, and improving Pinterest's ability to mitigate risks of AI development through internal platforms and infrastructure.
  
• Cross-Functional Partnership: Act as the central compliance TPM lead, facilitating and driving consensus across Legal, Security, Privacy, Data Engineering, and Product teams to mitigate distributed AI risks.
  
• Operational Excellence: Incorporate AI compliance program status into leadership risk management reporting and establish tracking and review processes for GenAI features and open-source (OSS) model usage.
  

What we're looking for:

• 
  
• Experience working with AI model and feature development.
  
• 8+ years of experience as a technical program manager supporting Compliance or Trust & Safety Programs, or related experience.
  
• Entrepreneurial spirit with strong leadership, who can develop and lead a new initiative from the ground up and thrive in ambiguity.
  
• Passion for execution and getting things done.
  
• Solid technical background and ability to quickly understand technical designs, challenges and risks. Experience breaking down complex problems and driving decision making.
  
• Strong analytical abilities, able to create & monitor metrics, proactively identify growth opportunities & incidents.
  
• Strong written, verbal communication skills and comfort in communicating nuanced, and often technical, concepts to internal stakeholders or external partners.
  
• Ability to influence teams & drive alignment among multiple stakeholders.
  
• Demonstrated experience in creating and driving efficient processes at scale.
  
• Bachelor's degree in a relevant field such as computer science, computer and information technology, or equivalent experience.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  
• This role will need to be in the office for in-person collaboration 1 time every 6-months and therefore can be situated anywhere in the country.
  

#LI-REMOTE

#LI-JD3

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

Senior Program Manager – Data Center Infrastructure

About the Role

We are seeking a highly experienced and strategic Senior Program Manager to lead and oversee complex infrastructure and energy projects at a national scale. This hybrid role is based in Pennsylvania and involves guiding multiple project teams, driving cross-functional collaboration, and delivering mission-critical programs with a focus on innovative energy and data center infrastructure.

As a senior leader in our program management office, you will set strategic direction, ensure operational excellence, and mentor Program Managers and Administrators. This position demands a visionary leader passionate about infrastructure innovation, sustainability, and building the future of digital and energy infrastructure.

Key Responsibilities

Strategic Leadership & Program Oversight

• Lead the planning, execution, and delivery of large-scale infrastructure programs across multiple states and diverse energy projects.
• Develop and manage integrated program roadmaps, master schedules, and delivery frameworks that synchronize engineering, procurement, and construction (EPC) workstreams.
• Define program governance frameworks, processes, and best practices to ensure consistency and high performance across projects.
• Develop and monitor comprehensive budgets with detailed CAPEX/OPEX allocations, incorporating contingency reserves and scenario planning.
• Drive program-level risk management, proactively identifying challenges and implementing mitigation strategies.
• Oversee resource planning and allocation to optimize capacity and maximize outcomes across teams.
• Develop and maintain executive-level reporting, dashboards, and communication channels to inform stakeholders and senior leadership.

Team Development & Mentorship

• Provide leadership, mentorship, and professional development to Program Managers and Program Administrators.
• Foster a high-performing, collaborative culture aligned with organizational values and strategic goals.
• Promote continuous improvement and innovation in program management methodologies and tools.
• Contribute to strategic planning sessions with executive team members.
• Stakeholder & Partner Engagement
• Build and sustain strong relationships with clients, regulatory bodies, vendors, and internal teams.
• Lead negotiations, escalate issues as needed, and facilitate resolution to maintain program momentum and stakeholder satisfaction.
• Represent the organization at industry forums, regulatory meetings, and external partnerships.

Quality & Risk Management

• Own risk management framework across large-scale programs, leading early identification, assessment, mitigation planning, and contingency development.
• Facilitate risk identification workshops and maintain comprehensive risk registers to support proactive issue resolution and informed decision-making.
• Lead compliance initiatives across environmental, safety, and regulatory domains at local, state, and federal levels, ensuring continuous alignment with evolving legal and industry standards.
• Champion enterprise-wide quality assurance by establishing program-specific standards, control mechanisms, and testing procedures—particularly for complex data center and infrastructure environments.
• Ensure all program deliverables meet or exceed established performance metrics, regulatory requirements, and stakeholder expectations, maintaining audit-readiness and accountability throughout execution.

Financial & Operational Excellence

• Manage program budgets, forecasts, and financial performance to ensure alignment with organizational objectives.
• Oversee contract management, procurement processes, and vendor performance for key projects.
• Ensure compliance with regulatory requirements, quality standards, and safety protocols across all programs.

Innovation & Strategic Growth

• Champion integration of emerging technologies, renewable energy solutions, and AI infrastructure within program delivery.
• Identify opportunities for growth, process optimization, and operational efficiency at the program and portfolio levels.

Qualifications & Requirements

Education & Experience

• Bachelor’s or Master’s degree in Engineering, Construction Management, Energy Management, or related technical field.
• 10+ years of progressive experience in program management, with 5+ years in leadership roles managing large-scale infrastructure or energy programs.
• Proven track record of successfully delivering complex, multi-million-dollar projects with cross-functional teams.
• Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certification preferred.

Technical & Domain Expertise

• Deep expertise in data center infrastructure, energy systems (electricity, natural gas, liquid fuels, RNG), and critical infrastructure development.
• Experience with High-performance computing environments or next-gen data platforms at scale is preferred.
• Strong knowledge of project management frameworks, enterprise scheduling tools (e.g., Primavera, MS Project), and financial management.
• Experience with regulatory compliance, permitting, and risk management in energy or infrastructure sectors.
• Familiarity with AI infrastructure and cutting-edge digital technologies is a strong plus.
• Proven ability to coordinate across OEMs, EPCs, utilities, and regulatory agencies to ensure integrated delivery and compliance.
• Proficient in building management systems (BMS) and data center infrastructure management (DCIM) platforms to support operational visibility and efficiency.
• Committed to sustainability and energy efficiency, with experience implementing best practices to reduce environmental impact and optimize lifecycle performance.

Professional Skills & Competencies

• Exceptional strategic thinking, decision-making, and leadership capabilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to lead through influence and foster collaboration in matrixed and diverse teams.
• Strong analytical skills with a focus on data-driven decision-making and performance metrics.
• Resilient and adaptable to fast-paced, evolving project environments.

Working Environment & Travel Requirements

• Hybrid work model based in Reading, PA, with flexibility for remote work.
• Travel approximately 25% to project sites, client offices, and industry events across the U.S.
• Work in dynamic infrastructure environments, including construction sites and utilities.
• Standard business hours, with occasional extended hours during key project phases.

Career Development

• Leadership opportunities to shape program strategy and organizational growth.
• Hands-on with cutting-edge infrastructure and AI technologies.
• Access to advanced professional development, certifications, and industry conferences.
• Mentorship from senior executives and cross-functional exposure to technology and operations.
• Potential path to executive roles based on performance and impact.\
• Enjoy cross-functional exposure to a variety of data center projects, engineering challenges, and operational support.

Compensation & Benefits

• Competitive executive-level salary commensurate with experience and expertise.
• Performance-based bonuses tied to program and organizational success.
• Comprehensive benefits (medical, dental, vision, 401(k) match).
• Flexible Personal Time Off and Vacation Policy
• Parental leave, disability, military leave support.
• Support for continuing education and professional certifications.
• Collaborative and mission-driven workplace culture emphasizing innovation and sustainability.
• Opportunities for performance-based advancement and career growth

Nuclei Data LLC is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in our employment practices.

CNC Manufacturing Engineer
- Programming & Setup (East Peoria, IL)
*Location:
* 1360 Spring Bay Rd, East Peoria, IL 61611
*Employment Type:
* Full-Time
*Salary:
* $70,000-$85,000/year (based on experience)
*Benefits:
* Health Insurance, 401(k) Match, Overtime Opportunities, Tool Allowance About Us River City Machine, LLC is a
*growing, high-precision CNC machine shop
* specializing in engine components for automotive and industrial markets.

Our facility includes
*5-axis machining centers, 9-axis mill-turn machines, and a Landis/Fives CNC Camshaft Grinder
*.

We are a division of
*RCD Performance, LLC — a leader in performance aftermarket products for the diesel industry
*.

Unlike most machine shops, we
*design, test, and market our products directly to consumers
*, which gives us
*immediate feedback for design improvements
* and allows our engineers to see the real-world impact of their work.

We are currently investing
*$5 million in a new, fully air-conditioned facility
*, making this the perfect time to join our team and grow with us.

The Opportunity We are looking for a
*CNC Manufacturing Engineer
* with strong
*CNC programming and setup skills
*.

In this role, you'll be the bridge between design and production — programming our advanced machines, designing fixturing, and ensuring smooth handoff to operators.

If you're passionate about
*precision machining, process improvement, and contributing to products that real customers use and love
*, this is your chance to work with cutting-edge technology and make a real impact.

What You'll Do
* Program and optimize CNC operations for
*5-axis, 9-axis, and grinding equipment
* using CAM software (Mastercam, Siemens NX).
* Interpret blueprints and apply
*GD&T
* to achieve accuracy within tight tolerances.
* Design and implement
*fixturing solutions
* for complex engine parts.
* Set up CNC machines, configure
*Fanuc controls
*, and verify tool paths.
* Partner with operators to troubleshoot and ensure seamless production runs.
* Continuously improve machining processes to
*reduce cycle times
* and boost productivity.
* Maintain setup sheets, programming documentation, and repeatable processes.
* Collaborate with design teams to integrate
*direct customer feedback
* into new products.

What We're Looking For
* Bachelor's degree in
*Manufacturing/Mechanical Engineering
* OR equivalent hands-on experience.
* *3+ years of CNC programming & setup
* in a production environment.
* Strong experience with
*Fanuc controls
* and
*multi-axis machining
*.
* Proficiency with CAM software (Mastercam, Siemens NX, Fusion 360) and CAD (SolidWorks, AutoCAD).
* Ability to design and implement
*custom fixturing
*.
* Strong problem-solving, attention to detail, and teamwork skills.
* Experience with
*camshaft grinding equipment
* is a plus.

Why Join Us?
* Work with a
*parent company (RCD Performance, LLC)
* that is a
*recognized leader in diesel aftermarket performance products
*.
* Be part of a team that
*designs, tests, and sells directly to consumers
* — and see your work make an immediate difference.
* *$5 million expansion
* and state-of-the-art, air-conditioned facility.
* Hands-on experience with
*cutting-edge CNC technology
*.
* Competitive pay, overtime opportunities, and a
*tool allowance
*.
* Career growth potential in a company that values innovation and expertise.
* Join a growing team in
*East Peoria's thriving manufacturing hub
*.

How to Apply Apply through Indeed with your resume and a brief cover letter describing your
*CNC programming experience
*.

Highlight any projects with
*5-axis, 9-axis, or camshaft grinding equipment
*.

River City Machine, LLC is an Equal Opportunity Employer.

All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

Job Type: Full-time Pay: $70,000.00
- $85,000.00 per year Benefits:
* 401(k)
* 401(k) matching
* Employee discount
* Health insurance
* Paid time off
* Relocation assistance
* Retirement plan Ability to Commute:
* East Peoria, IL 61611 (Required) Ability to Relocate:
* East Peoria, IL 61611: Relocate before starting work (Required) Work Location: In person

Are you a seasoned trusts and estates attorney ready to take your practice to the next level? Our client’s Dallas office is seeking a Trusts and Estate Planning Partner who is passionate about delivering thoughtful, customised planning strategies to high-net-worth individuals and closely held businesses. The firm takes a truly collaborative approach—working closely with clients and their advisors to ensure every estate, tax, and succession plan reflects their unique goals and values.

Responsibilities:

• Serve as a trusted advisor to clients in estate, income tax, retirement, charitable giving, and business succession planning.
• Collaborate with clients’ financial advisors, accountants, and other professionals to develop holistic and tailored wealth planning strategies.
• Advise closely held and family-owned businesses on tax-efficient operational structures, entity formation, ownership transitions, sales, and liquidation.
• Maintain and expand client relationships through proactive engagement and thought leadership.
• Stay current with evolving tax legislation and estate planning trends to provide cutting-edge counsel.

Qualifications:

• JD from an accredited law school and active membership in the Texas Bar (or eligibility to waive in).
• Extensive experience in trusts and estates law, including tax and wealth planning for high-net-worth individuals and families.
• Proven expertise in business succession planning, charitable giving strategies, and entity structuring.
• Strong interpersonal and communication skills with a demonstrated ability to build client confidence and long-term partnerships.
• Leadership experience and a commitment to collaborative client service.

Benefits:

• Competitive compensation package with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with firm contributions.
• A collaborative, collegial environment with a strong team culture.
• Resources and support for business development and practice growth.
• A respected platform for delivering exceptional legal services in estate and wealth planning.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their qualifications and business development track record to Louis Rosenthal ( ) or you can hit apply now.

Location: Anywhere in country.

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.

The opportunity

EY's FSO EDGE Real Estate, Hospitality and Construction (RHC) practice provides comprehensive and specialized tax assistance tailored to the unique needs of our clients. You will work alongside our practice office professionals who are knowledgeable and experienced in a wide range of tax areas, processes, and compliance.

Your key responsibilities

A Services Manager in FSO EDGE RHC will be responsible for delivering and managing tax compliance and consulting work for clients. The objective is to recognize and identify problem areas and items that need to be addressed or escalated to ensure partnership taxation, REITs taxation and qualification, partnership allocations, and tax compliance are timely and accurately completed. You will work alongside practice office professional serving clients, based on their time demands, as one team.

Responsibilities include

• Consult with clients and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations about timing of response and resolution
• Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverables
• Ability to lead projects and work independently, with guidance in only the most complex situations
• Incumbent has specialized depth and/or breadth of expertise
• Support effective long-term client relationships by demonstrating your knowledge of the real estate, hospitality, and construction industry. communications with client tax liaisons, client administration teams, and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting
• Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics
• Advise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors.
• Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulations
• Provide effective leadership, formal and informal feedback, and coaching to team members

Skills and attributes for success

• Ability to recognize and identify problem areas that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and other tax projects are timely and accurately completed
• Experience presenting in client conversations regarding complex or difficult topics
• Ability to break down complex tax projects into manageable components, analyze relevant information, and formulate client-centric solutions that comply with relevant laws and regulations
• Ability to manage multiple work assignments, team members and deadlines simultaneously

To qualify for the role you must have

• Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
• Minimum of 5 years of experience in a professional services or tax services organization in the financial services industry
• Broad exposure to real estate tax technical and transaction skills, including partnership taxation, REITs taxation and qualification, partnership allocations, tax compliance, due diligence, acquisition/disposition planning and structuring
• Experience managing budgets, people, and projects
• Excellent teaming, leadership, organizational, and verbal/written communication skills
• Certified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorney

What we look for

We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 60% of the time over the course of an engagement, project or year.

Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.

BCforward is seeking a Program Manager to work onsite in Indianapolis, IN

Job Title: Program Manager

Location: Indianapolis, IN onsite

Job Description

We are seeking a Program Manager to join our dynamic team. The ideal candidate will have strong experience in leading complex, multi-workstream programs across business and technology domains and a proven ability to align initiatives to strategy, manage risk and dependencies, and deliver measurable business outcomes.

Responsibilities:

Align program objectives with client strategy and define measurable outcomes and success criteria.

Establish governance, decision rights, and escalation paths; run steering routines and leadership updates.

Select and adapt delivery approaches (Waterfall, Agile, Hybrid) based on context and readiness.

Manage scope, schedule, quality baselines, and change to ensure benefits realization.

Partner with Agile teams on backlog management, PI/Sprint planning, reviews, and retrospectives.

Use tools and automation to drive data-driven insights that improve predictability and throughput.

Foster collaboration, continuous improvement, and team empowerment.

Proactively manage risks, assumptions, issues, and dependencies with clear accountability.

Conduct scenario planning, risk-adjusted forecasting, and contingency strategies.

Build trusted relationships across client organizations and tailor communications to leadership audiences.

Lead cross-functional teams with clarity and accountability, coach project managers and scrum masters.

Leverage MS Project/Smartsheet, Jira, Confluence/SharePoint, and analytics to inform decisions; apply AI and automation where appropriate.

Required Skills & Qualifications:

Proficiency with MS Project or Smartsheet, Jira, Confluence/SharePoint, and Microsoft 365.

Strong communication, facilitation, stakeholder management, and conflict-resolution skills.

Demonstrated ability to lead diverse teams and influence without direct authority.

Expertise in program governance, financial controls, benefits realization, and organizational change.

Hands-on Agile delivery experience; familiarity with scaling frameworks such as SAFe.

Strong analytical and problem-solving skills with the ability to turn data into insights.

Experience managing complex programs across business and technology domains.

Preferred Skills:

Experience applying AI and automation to program management workflows.

Prior work in hybrid delivery environments and executive-ready reporting.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

Competitive compensation and benefits

Opportunities for growth with global clients

A supportive, inclusive culture that values innovation and people

Exposure to cutting-edge technologies and projects

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Position Overview

The Supervisor, Partner Experience is responsible for leading a team of Relationship Managers and Partner Onboarding Specialists who support insurance partners throughout their lifecycle, from initial onboarding through ongoing operational engagement.

This role ensures team members deliver an exceptional partner experience by providing responsive service, effective communication, and operational coordination. The Supervisor focuses on coaching employees, monitoring performance, resolving operational issues, and supporting the successful delivery of services to insurance partners.

The ideal candidate brings leadership experience, strong client service skills, operational awareness, and the ability to coach high-performing individual contributors in a fast-paced service environment.

Key Responsibilities

Team Leadership & Development

·        Lead, coach, and develop a team of Relationship Managers and Partner Onboarding Specialists.

·        Conduct regular one-on-one meetings, performance coaching, and development discussions.

·        Support employee development through training, mentoring, and performance feedback.

·        Foster a collaborative team environment focused on accountability, responsiveness, and partner satisfaction.

Operational Performance Management

·        Monitor team performance against key metrics including response times, service levels, onboarding timelines, and partner satisfaction.

·        Ensure team members follow established operational workflows and communication standards.

·        Identify performance gaps and implement corrective actions to maintain high service standards.

Partner Experience Support

·        Provide guidance to team members managing day-to-day partner interactions and onboarding activities.

·        Ensure consistent communication and service delivery across partner-facing teams.

·        Support the team in managing complex partner inquiries or requests.

Escalation Management

·        Serve as the first leadership escalation point for partner concerns or service delivery issues.

·        Work with internal operations teams to resolve issues impacting partner experience.

·        Ensure escalations are resolved quickly while maintaining strong partner relationships.

Cross-Functional Coordination

·        Partner with operations teams, training, quality, and Workflow & Enablement specialists to ensure smooth service delivery.

·        Support coordination between partner-facing teams and operational teams.

·        Assist with implementing new processes, service offerings, or operational changes.

Process Improvement

·        Identify opportunities to improve partner communication, onboarding processes, and operational coordination.

·        Provide feedback to the Manager, Partner Experience on potential improvements to partner-facing workflows.

·        Encourage continuous improvement within the team.

Reporting & Communication

·        Monitor operational metrics and provide performance updates to the Manager, Partner Experience.

·        Track partner issues and escalation trends.

·        Support preparation of operational updates and performance summaries.

Qualifications

Required

·        3+ years of experience in insurance operations, insurance services, or client support roles

·        1–3 years of leadership, team lead, or supervisory experience

·        Experience supporting client-facing or partner-facing service teams

·        Strong communication and coaching skills

·        Ability to manage multiple priorities in a fast-paced operational environment

Preferred

·        Experience working in an insurance outsourcing (BPO) or service delivery organization

·        Experience supporting client onboarding or partner relationship teams

·        Familiarity with insurance operations such as:

o  policy servicing

o  underwriting support

o  claims support

o  agency operations

Key Competencies

·        Team Leadership & Coaching

·        Client Service Orientation

·        Communication & Relationship Support

·        Escalation Management

·        Operational Coordination

·        Problem Solving

·        Collaboration