Gravity It Resources Jobs in Usa

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Investments HR Project Management Lead

Total Rewards, Change Management & HR Workstreams

Type: Hybrid 2-3 Days Office

Location: New York, NY 10010

Duration: 9 months (potential for extension/hire)

Must-Have Skills / Experience:

Project Management Experience (3–5 years): Build and manage project plans, build and manage status reports, lead project status meetings and other relevant project meetings, build and manage project trackers, manage project stakeholders and address/resolve issues that inhibit progress, identify risks and issues early and collaborate with workstream leads to mitigate and/or resolve them

Excel Proficiency: Strong working knowledge of Excel; experience with VLOOKUP and pivot tables is preferred.

Adaptability in Fast-Paced Environments: Proven ability to manage multiple priorities and meet tight deadlines effectively.

Overview

We are seeking an HR Project Management Lead to provide structured, strategic support across several critical HR workstreams Compensation, Benefits, Change Management, and the broader HR workstream, including the HRIS cutover for newly acquired company into New York Life scheduled for 2027.

This role serves as an integrator and executional engine for the HR project portfolio. The ideal candidate brings strong coordination capabilities, stakeholder dexterity, and the discipline needed to support high-visibility initiatives, enabling HR leaders to operate with confidence, clarity, and precision.

This individual will blend strategic insight with hands-on delivery, stepping in to drive key activities, maintain project momentum, and ensure alignment across teams.

Key Responsibilities

Program Coordination & Governance Support

Partner with HR leaders to support planning, scheduling, and monitoring activities across Compensation, Benefits, Change Management, and HRIS efforts.

Maintain project documentation, timelines, risk logs, and reporting dashboards, ensuring stakeholders have consistent and accurate updates.

Support the development and facilitation of governance routines, including steering committees, working sessions, and cross-functional checkpoints.

Total Rewards Workstream Support

Provide day-to-day coordination and operational support for Compensation and Benefits workstreams, ensuring milestones, tasks, and dependencies are accurately tracked and executed.

Provide project management support for benefit plan implementation, including coordinating among NYL technology, HRIS, benefit vendors (Alight and Empower), communication plan and review support, and onboarding a non-payroll entity.

Assist with analytical needs, documentation efforts, and preparation for design sessions, leadership reviews, and stakeholder communications.

Help identify process gaps, surface issues, and support timely resolution in partnership with Total Rewards leadership.

Change Management Support

Assist in building and executing change management deliverables—stakeholder assessments, communication plans, training coordination, and readiness checks.

Support the Change Management lead by collecting inputs, preparing materials, and tracking adoption indicators.

Help maintain alignment across HR, Communications, and impacted business areas.

HR Transformation & HRIS Cutover Support

Coordinate key activities related to HRIS cutover for a new company acquisition, including scheduling workshops, tracking deliverables, gathering requirements, and preparing documentation.

Act as a connector across HRIS, HR partners, technology teams, and business stakeholders to ensure information flows smoothly.

Support testing, data readiness, and issue tracking as part of implementation activities.

Strategic & Operational Support

Translate high-level directives from HR leadership into actionable workplans, status updates, and coordinated activities.

Provide strategic insight by identifying risks, dependencies, and opportunities for optimization.

Take a hands-on approach to execution, stepping in where needed to keep workstreams moving and support team efficiency.

Stakeholder Engagement & Communication

Facilitate communication across HR, Finance, Technology, and business teams by preparing agendas, summaries, and presentation materials.

Support escalation processes and ensure decision-makers have timely and accurate information.

Build strong, trust-based partnerships across the organization through proactive engagement and collaborative problem-solving.

Qualifications

3-5+ years of experience in program and/or project management.

Experience supporting Total Rewards, HRIS implementations, or large-scale HR initiatives highly a plus

Familiarity with change management practices (e.g., PROSCI, ADKAR) a plus.

Strong organizational skills with exceptional attention to detail.

Ability to manage multiple priorities while maintaining composure and a service-oriented mindset.

Strong communication, relationship-building, and stakeholder management skills.

Comfortable blending strategic support with hands-on execution.

Success Profile

Collaborative Partner: Operates with a service mindset and builds alignment across diverse groups.

Operational Backbone: Brings structure, organization, and disciplined follow-through.

People-Centered Communicator: Creates clarity and connection through thoughtful, empathetic engagement.

Execution-Focused: Drives progress with persistence, accuracy, and a solutions-oriented approach.

Forward-Looking Supporter: Anticipates needs, mitigates risks, and enables informed decision-making.

• Fully onsite role in Somerset, NJ, Monday–Friday with an 8:00am start (no later); confidential hire.
• Construction industry required.
• Individual contributor reporting to the CFO and Controller; collaborates with CFO, Controller, HR Manager, AP Manager, and AP Specialist.
• Oversees A–Z HR and weekly payroll for multiple related construction companies (30–70 employees depending on projects).
• Processes union and non-union payroll, including certified payroll under the Davis-Bacon Act for prevailing wage projects.
• Handles weekly, quarterly, and annual payroll tax filings (W-2s, 940, ACA); tax/compliance support is outsourced.
• Manages union remittances, 401(k) funding, benefit reconciliations, and HR recordkeeping (I-9s, EEO, compliance).
• Leads recruiting, onboarding, terminations, training coordination, and certification tracking.
• Analytical, detail-oriented role requiring strong data analysis, accuracy, and communication skills.
• Minimum 5+ years payroll/HR experience.
• Base salary up to $125K; best suited for mid-career candidates.

Ascendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Open date: March 5, 2026

Next review date: Friday, Mar 20, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Monday, Apr 6, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

The Department of Metabolic Biology & Nutrition (MBN) at the University of California, Berkeley seeks applications for a Program Coordinator (Academic Coordinator I/Lecturer) for the Master of Nutritional Sciences & Dietetics (MNSD) program. The individual will serve as a key member of the academic administrative team and instructional faculty. The incumbent will collaborate with the Program Director to coordinate and implement the MNSD program. The incumbent will formulate educational goals, analyze educational outcomes, and refine curricula based on emerging pedagogical theories and accreditation standards.

Central to this role is the coordination and implementation of supervised practice rotations and other aspects of the program. This includes managing instructional schedules, overseeing on-boarding, and performance tracking, where the incumbent directs student performance within worksite training facilities to ensure mastery of core competencies.

The incumbent will contribute to strategic academic operations, including student recruitment, graduate admissions, student advising, the identification of preceptors to maintain a robust network of external partners, and planning social and educational enrichment activities.

To ensure student readiness for professional practice, the incumbent will design and deliver specialized workshops and structured instructional sessions tailored to the needs of students pursuing future practice as registered dietitians. This includes developing, planning, and supervising campus-based practice experiences and providing educational remediation for students requiring advanced support in areas such as clinical practice, counseling, foundational sciences, and management.

While students are in their internships, the incumbent facilitates weekly student meetings, and provides scholarly evaluation guidance on projects and assignments. This is the Lecturer component of the position.

Master's or equivalent international degree

Registered Dietitian Nutritionist (RDN) credential.

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• A master's degree in nutrition, dietetics, public health, education, or a related field.
  
• A minimum of 3-5 years of relevant professional experience, ideally in a combination of clinical, community, or academic settings.
  
• Experience with curriculum development, student advising, and ACEND-accredited supervised practice programs is highly desirable.
  
• Demonstrated ability to mentor and support students, manage program logistics, and collaborate with faculty, clinical partners, and university administrators.
  
• Strong communication, organizational, and project management skills are essential.
  

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Cover Letter

  
  

• 3 required (contact information only)

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Why is This a Great Opportunity?

This role offers the chance to play a meaningful part in supporting employees by ensuring the smooth administration of essential health and welfare benefits programs. As a Health & Welfare Benefits Administrator, you will work with a variety of benefit plans including medical, dental, vision, life, and disability, helping ensure that employees receive accurate and timely support related to their benefits.

The position provides exposure to multiple benefit vendors and systems while allowing you to build strong administrative and analytical skills in a collaborative office environment. With a consistent weekday schedule and the possibility of a future hybrid option, this role offers stability along with opportunities to deepen your expertise in employee benefits administration.

Job Description:

The Health & Welfare Benefits Administrator is responsible for supporting the day-to-day administration of employee health and welfare benefit plans. This role focuses on maintaining accurate records, coordinating with benefit vendors, and ensuring timely processing of benefit-related documentation and payments.

Key responsibilities include:

• Process monthly invoices for health and welfare benefit vendors and coordinate payments.

• Respond to employee and internal inquiries via email and phone regarding benefit-related matters.

• Complete employer verifications and assist with address and death verification processes.

• Communicate benefits information to new leadership team members and other internal stakeholders as needed.

• Notify benefit vendors of updates or changes to employee benefit records.

• Coordinate benefit-related mailings with both internal and external print vendors.

• Review and resolve discrepancies within benefits reports to maintain data accuracy.

• Maintain accurate benefit records across internal systems and vendor platforms.

• Assist with general benefits administration tasks and ensure compliance with internal procedures.

Qualifications:

• Prior experience in health and welfare benefits administration, specifically supporting plans such as medical, dental, vision, life, and disability.

• Strong attention to detail with the ability to maintain accurate records and resolve discrepancies.

• Excellent organizational skills with the ability to manage multiple priorities and deadlines.

• Strong written and verbal communication skills for interacting with employees, vendors, and internal teams.

• Comfort working with Microsoft Excel and navigating multiple vendor systems or online platforms.

• Experience with Workday or similar HRIS systems is preferred.

• Ability to work on-site five days per week in St. Louis, MO.

• Demonstrated ability to maintain confidentiality when handling sensitive employee information.

#30725

Title: Oracle Cloud Architect

Location: Knoxville, TN - 2 days onsite ; open to relocation

Job Type: Direct Hire

Overview

We are seeking an experienced Oracle Cloud Architect to lead the validation and governance of functional and technical designs across a multi-pillar Oracle Cloud environment. This role will focus on ensuring scalable, integrated, and cloud-first solutions across ERP, SCM, EPM, and OTM.

The ideal candidate brings deep Oracle Cloud architecture experience, strong integration expertise, and the ability to collaborate with Finance, Supply Chain, and IT stakeholders to ensure business processes are effectively supported by the Oracle Cloud platform.

Key Responsibilities

• Validate and govern functional and technical architecture designs across Oracle Cloud ERP, SCM, EPM, and OTM
• Ensure end-to-end business process alignment across major enterprise workflows such as:
• Procure-to-Pay
• Order-to-Cash
• Record-to-Report
• Plan-to-Forecast
• Design and validate integrations between Oracle Cloud systems and other enterprise applications
• Architect solutions using Oracle Integration Cloud (OIC) including API-based, event-driven, and batch integrations
• Provide architectural guidance on data flows between ERP, SCM, EPM, and OTM platforms
• Participate in or lead architecture review boards and design authority sessions
• Evaluate solutions to ensure they are scalable, maintainable, and aligned with SaaS best practices
• Collaborate with Finance, Supply Chain, and IT teams to translate business requirements into technical architecture
• Support planning for Oracle Cloud quarterly releases and platform enhancements
• Ensure proper documentation of architecture decisions, integration frameworks, and governance standards

Required Qualifications

• 10+ years of Oracle ecosystem experience, including Oracle Cloud implementations