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IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience

Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire

We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.

You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.

This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.

Key Experience We’re Looking For

Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:

Epic MyChart & Digital Consumer Applications

• Epic MyChart and MyChart Mobile
• MyChart Care Companion configuration and workflow management
• Epic Hello World
• Patient messaging workflows and monitoring

Integrations & Digital Health Connectivity

• SMART on FHIR app integrations
• Care Everywhere awareness
• MyChart Central and Share Everywhere
• Third-party integrations (telehealth, billing, CRM platforms)

Telehealth & Video Visits

• Video visit workflow configuration
• Troubleshooting connectivity issues
• Device readiness (camera/microphone validation)
• Video visit scheduling and configuration

Monitoring & Reporting

• Monitoring patient message volume and workflow performance
• Root cause analysis of system failures
• Adjusting build/configuration to improve user experience
• Collaboration with marketing, access, and digital teams

MyChart Care Companion

• Building and maintaining care pathways
• Configuring tasks, questionnaires, and educational content
• Managing reminders, notifications, and escalations
• Outcome tracking and patient engagement analytics
• Workflow testing, validation, and ongoing maintenance

Digital Experience Platforms

• Physician intranet widgets and digital content configuration
• MyChart intranet updates, knowledge resources, and training materials
• Collaboration with internal teams to support digital engagement strategies

Role Responsibilities

Working within Agile and other IT frameworks, the IT Analyst Senior will:

• Partner with stakeholders to gather, analyze, and document business and technical requirements
• Support and enhance Epic and healthcare applications
• Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
• Lead application upgrades and project initiatives
• Design and implement solutions across the software development lifecycle
• Maintain vendor-supported application versions
• Collaborate with vendors on complex escalations
• Maintain application infrastructure health including patching and system maintenance
• Provide documentation, training, and knowledge sharing across teams
• Participate in on-call rotations for application support
• Mentor junior team members and facilitate knowledge sharing

Required Qualifications

Education

• Associate’s degree or equivalent experience required
• Bachelor’s degree preferred

Experience

• 5+ years of IT or healthcare application support experience
• Experience supporting Epic or healthcare technology platforms strongly preferred

Certifications (Preferred)

Candidates may be asked to obtain certifications within one year of hire.

Examples include:

• Epic Certification (MyChart)
• ITIL Certification
• CompTIA A+
• SQL Certification
• Certified Scrum Developer (CSD)
• OnBase Certification
• RHIT / RHIA
• CAHIMS
• 3M 360 Systems Administrator

Core Competencies

Successful candidates will demonstrate:

• Strong communication and stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced Agile environments
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset focused on continuous improvement

If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.

Junior Associate – Fund Formation

New York, NY

A leading global law firm with a premier venture capital and growth equity platform is seeking a junior associate to join its Fund Formation group in New York.

This role focuses on the formation and ongoing operations of venture capital and growth equity funds. The group represents many of the most prominent emerging managers and established sponsors in the innovation ecosystem.

Why join this team:

• Market-leading platform in venture capital and growth equity fund formation

• Direct exposure to cutting-edge sponsors and emerging managers shaping the innovation economy

• Early responsibility and meaningful client contact

• Highly collaborative, entrepreneurial culture with strong mentorship

• Clear runway for development within a premier private funds practice

• Competitive New York market compensation with top-tier benefits

The ideal candidate will:

• Hold a JD from a recognized law school, class years 2023 to 2025

• Have prior experience at a large law firm

• Possess a working understanding of private investment funds and relevant regulatory frameworks, including the Investment Company Act of 1940 and the Securities Act of 1933

• Be admitted to practice in New York, or eligible for admission

Key responsibilities include:

• Advising clients across all stages of fund formation and ongoing operations

• Drafting and negotiating fund governing documents and related materials

• Counseling sponsors on regulatory, compliance, and operational matters

• Managing investor relationships and supporting fundraising processes

Candidates should demonstrate strong academic credentials, excellent drafting and analytical skills, and a genuine interest in developing a practice focused on private fund formation.

This is a compelling opportunity to work closely with leading venture capital and growth equity sponsors in a dynamic, high-growth practice.

The firm offers a competitive salary range of $225,000 to $260,000, commensurate with experience, along with a comprehensive benefits package.

For a confidential discussion, please apply today.

About the Position: Our client, an international Am Law 100 firm, has an active need for an investment management lawyer with fund formation experience to join the Corporate & Finance practice group in its Chicago office as a junior or mid-level associate. This practice group advises US, EU and other international clients across the full spectrum of their respective onshore and offshore alternative investment funds and corresponding strategies.

Highlights:

• 
  
• Nationally ranked as a Best Law Firm for Private Funds/Hedge Funds by Best Lawyers
  
• Ranked as a top 100 law firm by Vault Law
  
• Substantive associate training and mentoring
  
• Ranked among the top 10 firms for Client Service by BTI Consulting Group
  
• Ranked as one the best law firms for pro bono work by Vault Law
  

Responsibilities:

• 
  
• Handle transactions related to private investment funds, including fund formation, restructurings, joint ventures, and compliance matters
  
• Work with investors on structuring and negotiating potential investments in private funds
  

Required Qualifications:

• 
  
• 1-4 years of experience with private fund formation
  
• Exposure to the Investment Advisers Act of 1940 and/or the Investment Company Act of 1940
  
• Experience representing institutional investors and/or wealth advisory firms is a plus
  
• Excellent academic credentials
  

Location: Chicago, IL (Hybrid)

Compensation: The anticipated base salary range for this position is $225,000 – $310,000.

Fund Formation Attorney

Location: Dallas, TX (Hybrid)

A global investment management firm with an international footprint is seeking a Fund Formation Attorney to join its in-house Legal Department. The firm manages a diversified portfolio of private funds and client accounts and maintains a collaborative, low turnover culture. This role offers the opportunity to support private fund formation, investor relations activity, and regulatory matters across a complex investment business.

As part of the legal and compliance function, you will work closely with teams across the organization, including Investor Relations, Compliance, and both front and back-office personnel. This is a strong opportunity for an attorney who enjoys intellectually rigorous work and wants to contribute to a high performing in-house legal team.

Key Responsibilities

• Prepare, review, and support the development of private fund offering documents and related materials, including:
• Private placement memoranda
• Governing agreements
• Subscription documents
• Side letters
• Intercompany agreements connected to fund management
• Prepare, review, and assist with documentation for separate client accounts, including investment management agreements and investment guidelines
• Partner with the Investor Relations team to prepare and review marketing materials, investor communications, disclosures, and reports
• Assist with understanding and applying U.S. and non U.S. regulatory requirements relevant to the marketing and offering of private funds in multiple jurisdictions
• Provide legal and regulatory support for private funds and client accounts and assist the Compliance Department with matters arising under the compliance program
• Support a wide range of legal and regulatory matters across the business and provide guidance to internal teams as needed

Candidate Profile

• Licensed attorney in good standing with the Texas Bar or equivalent
• Minimum of 4 years of experience in investment management or fund formation at a major law firm or investment management firm
• Strong knowledge of U.S. securities laws relating to investment funds
• Strong academic credentials and organizational skills
• Self motivated and capable of operating effectively in a fast paced and high stakes environment
• Strong oral and written communication skills

This is a full-time, on-site role for a Large Format Additive Manufacturing Manager based in Merritt Island, FL. This position is responsible for owning and scaling Building Blocks’ large-format additive manufacturing capability from early application through fully integrated, production-ready use on live façade projects.

The role sits at the intersection of design, engineering, manufacturing, and project execution. The Additive Manufacturing Manager will lead the strategy, process development, and day-to-day operation of LFAM systems used to produce molds, tooling, and potentially end-use architectural components. Success in this role is defined by throughput, repeatability, quality, and reliability.

Responsibilities include defining and optimizing print processes and parameters, qualifying materials, commissioning and maintaining equipment, establishing QA/QC and safety standards, and integrating additive manufacturing directly into project workflows. The role also includes building and leading a high-performance team while driving continuous improvement in cycle time, cost, and output quality.

Close collaboration with design, engineering, tooling, and production teams is essential to ensure digital models translate into executable, production-grade print paths that meet real schedule and cost constraints.

Qualifications

• 8–12+ years of experience in advanced manufacturing, additive manufacturing, or industrial automation, with 3–5+ years in a leadership role
• Direct, hands-on experience with large-format additive manufacturing systems (robotic or gantry-based); concrete, cementitious, or composite materials strongly preferred
• Strong understanding of material behavior, process control, tolerancing, curing, and post-processing
• Proven ability to take emerging or LFAM technologies and turn them into reliable, repeatable production systems
• Experience establishing manufacturing standards, QA/QC criteria, safety protocols, and performance metrics
• Demonstrated leadership in building, training, and managing technical teams
• Strong problem-solving skills with a bias toward execution and accountability
• Bachelor’s degree in Engineering, Manufacturing, or a related technical field

Note to Recruitment Agencies: We love your enthusiasm, but we prefer to connect with our candidates directly. Building Blocks is not partnering with external agencies for this search, so please save the outreach, we’ve got this one covered. Any resumes submitted without a signed agreement in place will become the property of Building Blocks and no fees will be paid.

Building Blocks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Accommodations: If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to People Strategy Department - 321-338-7299.

At Elite Government Strategy, we are looking for an experienced Government IT Recruiter to join our agency team - ideally someone who has experience working within Information Technology (IT) recruiting. It's a challenging, fast-moving candidate-driven market, so the ideal candidate should be highly motivated and tenacious enough to keep up with the pace. We are looking for someone who is willing to learn and keep up-to-date with the latest technological developments that influence our clients' hiring needs. If you are looking to take your career to the next level and maximize your growth potential, then this is the right opportunity for you.

Objectives of this Role:

• Source senior level, highly specialist candidates for leading Government Integrators
• Screen and interview candidates to ensure we put forward the best quality candidates to clients
• Consult with clients on overall hiring strategies and tailor your approach accordingly
• Keep up-to-date with latest industry trends to ensure candidates can be evaluated against industry standard assessments
• Build and develop your client portfolio, providing expert consultation to ensure repeat business
• Generate new leads and clients using your network of contacts
• Network online and offline with potential candidates to promote our employer brand and ensure we attract the best professionals

Daily and Monthly Responsibilities:

• Liaise with clients to understand role requirements in order to source the most suitable candidates
• Write and post technical job descriptions on specialist IT job boards, social media and any other relevant channels
• Source, screen and compile a shortlist of qualified candidates for various technical roles
• Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
• Maintain and grow a candidate CRM to ensure a solid pipeline of qualified candidates - ensuring candidate data is kept updated
• Participate in tech conferences and meetups to network with IT professionals
• Keep up-to-date with new technological trends in order to form strategic conversations with clients on future hiring needs

Skills and Qualifications:

• Proven work experience in recruitment - ideally as a Government Technical Recruiter
• Hands-on experience with various interview formats (e.g. Teams, Zoom, Google Hangouts)
• Technical expertise with an ability to understand and explain job requirements for IT roles
• Experience using LinkedIn Talent Solutions to source quality candidates
• Excellent verbal and written communication skills
• Strong tenacity and ability to build a solid network

Preferred Qualifications:

• Degree in HR, communications, marketing, business or similar
• 2 years IT or Tech recruitment experience in a full-desk recruiting position

ATI has been named "Best Places to Work in SC" from 2

This is a full-time opportunity with benefits

ATI provides Medical, Dental and Vision Plan options

Flexible Spending Accounts, including health and dependent care accounts

403B Retirement Savings plan with a very competitive company contribution

Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days

Life Insurance paid by ATI

Paid Parental Leave

Short-Term & Long-Term Disability Coverage paid by ATI

Employee Assistance Program

Tuition Reimbursement Program

Flexible work schedules

ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.

ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. Traditionally, these processes are complicated and burdensome. That’s where ATI comes in. We simplify and streamline processes to make it all work. When you work at ATI, you become a part of something larger than yourself. Our collective work – no matter what department or division you work in – ultimately enables the warfighter, saves lives, and diversifies the industrial base. At our core, ATI is a service organization. We are in service to others; it’s what we do, and it’s who we are.

Position Description:

The IT Support Coordinator plays a central role in supporting daily technology operations, coordinating IT support activities, and ensuring smooth communication between technical teams, end users, and external vendors. This position helps maintain the organization’s IT assets, systems, and processes while supporting ongoing technology initiatives. Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. We offer a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

**This position offers a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.**

Essential Functions:

• Coordinates and helps organize IT support requests to ensure timely resolution and appropriate escalation.
• Serves as a liaison between technical staff and non-technical departments to gather requirements and communicate updates.
• Maintains accurate inventories of hardware, software, and licensing records
• Assists with vendor coordination and third-party service activities as directed
• Supports planning and scheduling of IT projects, system upgrades, and deployments
• Tracks and maintains records for hardware and software assets throughout their lifecycle.
• Provides basic user training and guidance on software tools and security best practices.
• With guidance helps develop, update and maintain IT documentation, including configurations, processes, and troubleshooting guides
• Supports implementation of software updates and security patches.
• Assists with audit and compliance documentation preparation.
• Supports onboarding and offboarding by provisioning and deactivating user accounts and equipment.

Additional Responsibilities:

• Assures consistency in work and resolves or elevates issues as appropriate.
• Ensure proper documentation of IT processes.
• Continuously seeks opportunities to streamline processes and improve efficiencies.
• Other duties as assigned.

Qualifications:

• A Bachelor’s Degree and 2 years of relevant working experience or an Associate’s degree in Information Technology, Computer Science, or related field is and 4 years of relevant experience, is required.
• One to two years of experience in IT support, help desk, or a related technical role; internships or equivalent hands‑on experience are acceptable.
• Working understanding of project coordination activities, such as tracking tasks, documenting updates, and communicating status.
• Working knowledge of Microsoft Windows operating systems, Microsoft 365, and common business applications.
• Understanding simple networking tasks such as connecting devices to a network, identifying basic connectivity issues, and following troubleshooting steps.
• Ability to follow documented processes, use ticketing systems, and track work effectively.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Strong verbal and written communication skills with the ability to convey technical information clearly.
• Awareness of basic cybersecurity best practices, such as password hygiene and software update importance.
• Ability to work independently and collaboratively with cross‑functional departments.
• Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident, or a political asylum in the U.S. Individual must meet the definition of “a U.S. person” upon hire due to the risk assessment of this position.
• This position is subject to a background check that includes a review of criminal records. In reviewing an applicant’s criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position. The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination. Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.

Ability to use phone and computer systems, copier, fax, and other office equipment.

Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.

Work Environment:

This position is located in an air-conditioned, environmentally controlled atmosphere, and occasionally attend meetings in technology company environments.

Noise level in the work environment is usually moderate.

ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email

Anticipated starting salary is in range commensurate with education and experience:

$58,000 - $62,000

Job Description

Job Title: Sales Account Executive

Department: Sales

Reports To: VP Sales and Marketing

FLSA Status: Exempt

Location: San Antonio, TX

POSITION SUMMARY

Generates IT (information technology) sales and business, develops relationships with new clients, makes sales visits and presentations, maintains advanced knowledge of products and services, and establishes and meets sales goals

We are expanding our sales team in the San Antonio, TX area. Great compensation, career progression and work-life balance. The ideal candidate is a motivated, well organized individual who has two years or more experience selling Managed Services such as (VoIP Phone services and systems, data storage and backup and managed services for email) into the SMB Market.

KEY RESPONSIBILITIES:

Develops and expands a portfolio of corporate clients by networking and marketing

Assesses client IT needs and makes recommendations, including IT equipment and service packages

Prepares sales visits and presentations to pitch product, service, and combination packages to clients

Demonstrates IT equipment to highlight product benefits

Negotiates sales, package discounts, and long-term contracts with clients

Provides technical advice after sales

Establishes sales goals and implements a plan to meet those goals

Tracks progress toward goals and documents sales performance

Becomes fluent in all products and services offered by the employer through testing, demonstrations, and research

Answers questions, describes benefits, and discusses pros and cons of various competing products or services

Gains familiarity with the IT industry, and stays updated on trends and innovative products

Creates marketing literature and web-based features to promote products and time-sensitive sales

Attends trade exhibitions and industry events to learn about cutting-edge products and sales

Works for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations

Learning the products and services offered, including the sales terms

Setting targets for the sales department

Collaborating with the marketing department to prepare common strategies

Drives full sales cycle from beginning to end to win new logos and grow share of wallet in accounts

Develops and fosters client relationships to grow customer base

Develops and expands a portfolio of corporate clients by networking and marketing Assesses client IT needs and makes recommendations, including IT equipment and service packages

Prepares presentations to highlight product and service packages to prospects Requirements:

REQUIREMENTS:

Minimum Associates degree or a combination of Sales Training and relevant experience in Marketing, Business Administration or an equivalent Sales role

A minimum of 2 years’ experience in a similar role.

Two years of experience selling one or more of the following, VoIP phone services and systems, data storage and backup, managed services for email, security access and control, Previous experience in a quota carrying role Excellent written and verbal communication

Demonstrated ability to meet monthly sales quotas.

Capacity to manage various sales initiatives and projects while adhering to tight deadlines.

Excellent negotiation and leadership skills.

Organizational and analytical skills

Outstanding written and verbal communication skills

Critical Thinker with excellent Interpersonal Communications

High Energy and outgoing

HOURS / WORKING CONDITIONS:

Monday – Friday during normal business hours of 8:00am – 5:00 pm.

Job Location – This position will be based in either San Antonio

Candidate must be located in the San Antonio / Austin area. Base + Commission

Job Title: IT Deskside Support Staff

Department: Information Technology

Reports To: IT Support Manager / IT Operations Manager

Job Summary

The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.

Key Responsibilities

• Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
• Diagnose and resolve hardware, software, operating system, and application issues
• Install, configure, and upgrade computer systems, software, and standard applications
• Support Windows operating system and common business applications (e.g., Microsoft 365)
• Set up new user workstations, including hardware deployment and user account configuration
• Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
• Respond to IT service requests and incidents according to defined SLAs
• Escalate complex issues to infrastructure or specialized support teams as needed
• Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
• Maintain accurate documentation of incidents, solutions, and asset inventory
• Educate users on basic IT usage, security awareness, and best practices

Required Skills and Competencies

• Strong customer service and interpersonal skills
• Hands-on experience with desktop and laptop hardware troubleshooting
• Knowledge of Windows 10/11 and/or macOS environments
• Familiarity with Microsoft 365, email systems, and common office applications
• Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
• Ability to follow procedures and document technical issues clearly
• Good time management and multitasking abilities

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–3 years of experience in deskside, desktop, or helpdesk support roles
• Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)

Working Conditions

• Primarily on-site role in Washington, IA with frequent interaction with end users
• Occasional on-site role in Coralville, IA
• May require occasional after-hours or weekend support
• Some lifting of IT equipment (desktops, monitors, printers)

Preferred Attributes

• Patient, proactive, and solution-oriented mindset
• Ability to work well in a team-oriented support environment

Company Description

GIT America, Inc. is the North American branch of GIT Co., Ltd, specializing in developing automotive service and quality-related IT systems for the North American market. GIT provides world-class diagnostic and connectivity solutions to enhance automotive services and operations.

Role Description

IT Project Manager 

Salary Range: $60,000~$90,000 a year

Requirements

• Team player who thrives on accomplishments both individually and as a shared team effort
• Strong attention to deadlines and budgetary guidelines
• Excellent presentation and communication skills
• 1 or more years of IT project management and software development
• Bilingual in English and Korean
• Proficient in MS Office applications (Excel, PowerPoint and Word, etc) and Jira issue management system

Physical Requirements

• Normal office duties
• Work may require occasional weekend and/or evening work.

Responsibilities

• Manage IT development projects ( Server systems and Mobile Apps) from brief to finish
• Understand customers' main goals, find the problem/solution for each project, manage timelines, manage customer expectations, and interpret their needs to work towards a successful outcome
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to the project work plan
• Support collaboration with other cross-functional team members both internal and external to successfully execute business and achieve milestones
• Report and manage costs and revenues of IT projects

Job Type & Work Schedule

• Full-time, Monday to Friday

Employee Benefits

• Health Insurance including medical, dental and vision
• 401K plan with company matching
• Paid vacation and sick leave
• Paid Holidays
• Annual discretionary bonus
• Complimentary lunch

Work Location

Irvine, CA 92602

If you are interested, please send your resume via email at

Please state which position you are applying for in the subject heading.

GIT America Inc. is an Equal Opportunity Employer.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. Duties and responsibilities could be amended at any time as the needs of the company and the requirements of the job change and the benefits listed above are subject to change at the discretion of the company. 

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."

The Manager, IT Digital Operations owns the operational health, support and subject-matter expertise of the processes & technologies related to the consumer-facing content and website & mobile application flow for Family Dollar. These areas include, but are not limited to the web storefronts, mobile/loyalty apps, social media platforms, promotional emails and consumer rewards/contests. This role involves maintaining the integrity of the product, pricing, inventory and store locator data and measures performance criteria related to traffic, click-through rates, search/browse/nav behavior, site monetization, conversion rates, ROAS and other web analytics. This manager works regularly with internal business stakeholders such as Marketing, Social, UX/Design and Copywriters. Production defect management is also a part of the role working in partnership with internal Web Developers and IT in addition to engaging with external vendors associated with web hosting, site caching, analytics, reviews and other modules related to 3rd party technology service providers.

This role is responsible for the execution of operational initiatives developed in the above areas in collaboration with the Vice President of IT Data Digital & Marketing. The Manager needs to be highly collaborative, well organized, with strong communication & problem-solving skills. The ideal candidate should also have management experience to lead individual contributor(s), contractors & vendors as the role evolves over time to include additional digital responsibilities.

Principal Duties and Responsibilities

•Work with stakeholders to define and attain key performance metrics to ensure healthy operations.

•Develop operations processes in partnership with other teams, including release schedules, content batch processes, storefront outages and other site-impacting changes.

•Implement processes to identify systemic vulnerabilities and address them promptly through enhancements, policies and training.

•Develop processes to identify emerging issues and engage the appropriate teams.

•Directly manage high impact issue resolution by collaborating with IT, Customer Care and Social Media as well as internal business stakeholders.

•Manage executive communications on high profile issues.

•Ensure that root cause analyses are completed, and action plans are defined, documented and completed.

•Work with internal teams, BPO resources & 3rd party vendors to achieve a digital operational center of excellence.

Minimum Requirements/Qualifications

•Bachelors' degree or higher

•Minimum 5 years online operations experience within a multichannel environment

•2+ years managing FTE, vendors or contractors for performance

•Proficient in Tag Management, GA4, Looker Studio, Grafana, MPulse and/or other web analytics tools/utilities

•Ability to think strategically and add value to the business

•Highly motivated with the ability to function independently and solve problems

•Strong verbal and written communication skills

•Strong leadership skills, with the ability to motivate, mentor and develop other team members

•Knowledge of Oracle Commerce Cloud (OCC), GCP and OCI a plus

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Key Role Description

Responsibilities primarily involve day-to-day support of pipeline and terminal process control systems and associated applications, including, but not limited to, distributed regulatory control systems (SCADA and LDS systems), programmable logic controllers (PLCs), and process history data systems. Responsibilities also include support for the control portion of MIPC pipeline and terminal projects and day-to-day technical support to various other departments within the organization including operations, reliability, and IT. Much of the work is project-orientated and requires working on a number of projects and priorities simultaneously.

Role Specific Competencies

At Monroe, we have identified nine specific competencies we expect all leaders of our organization to possess. These competencies are incorporated as a part of our Selection, Performance Management /Review and Developmental processes. The competencies and activities for this role are detailed below:

Technical Knowledge - demonstrates the specific skills necessary for the assignments, understands the background and points of leverage to be effective in the role.

* Responds to the day-to-day needs of MIPC's pipeline and facilities, particularly where those needs are impacted by the process control or process data history systems.
* System Configuration and Administration.
* Databases and Graphical Displays for Control Room Operations
* System interfaces, business data processes, and reporting.
* Work with Regulatory Compliance, Operations, and Reliability and Maintenance Departments on projects to determine points that need to be brought back into the SCADA system when performing SCADA integration of remote field sites.
* Participate in detailed CAT and lineouts testing to meet regulatory requirements.
* Work closely with the IT and third-party SCADA vendor to configure and test communications from the SCADA System to remote PLC's and Flow Computers.
* Work with field personnel in a real-time environment to troubleshoot data problems and communication problems between the remote PLC site and SCADA.
* Work with the pipeline controllers to make sure the SCADA application is always providing them the ability to control the pipeline.
* Develops system application specifications utilizing business knowledge and tests developed programs to ensure proper functionality and implementation
* Provide 24x7 support to the Control Center
* Supports other functions such as:
o Communications troubleshooting (primary and backup)
o MIPC IT support
o Maximo programing liaison
o Leak detection support
o IT/PLC critical spare list development
o Cybersecurity training
o Other systems: TopTech, tank gauge system, Omni Flow Computers

Knowledge of Work Areas and Responsibilities - demonstrates a clear understanding of role and responsibilities within specific area, flexible and agile in adapting to changes or exploring opportunities and challenges.

Communications - Verbal and Written - includes written and verbal communications, delivers presentations and has good listening skills.

Problem Solving and Conflict Leadership - strives to understand contributing factors, works to resolve complex situations, and helps individuals to resolve conflicts.

Delivering Results - Sense of Urgency - defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement, meets deadlines and provides timely status updates and follow-through.
* Responsiveness to off-hours, weekends and holidays issues may be required.

Teamwork/Cooperation - accountable to team, works to meet established deliverables, appreciates view of team members and is respectful of others.

Initiative - takes action, seeks new opportunities, and strives to see projects to completion.

Work Reliability/Quality - strives to eliminate errors, accurate work is a priority, and seeks opportunities to improve product/services.

Integrity and Trust - honest, accountable, upholds ethics standards and maintains confidentiality.

Education, Experience, and Skill Requirements

* Bachelor degree in Computer Science, Engineering or equivalent. Experience will be considered in lieu of degree.
* 2-5 years of experience with SCADA/PLC systems
* Gas, and/or Liquids pipeline experience preferred with a working knowledge of measurement technologies, process control automation, device protocols, networking, and telecommunications.
* Strong problem solving, technical, and functional skills with the ability to multi-task.
* Detail-oriented with strong analytical and troubleshooting skills and be willing to learn.
* A working knowledge of real-time systems, particularly SCADA systems or PLCs and RTUs is preferred.
* Solid Microsoft skills with an emphasis in advanced Excel. Pluses include; SQL and Microsoft development tools .Net and Visual Studio.
* A basic understanding of pipeline hydraulics.
* A basic understanding of PLC and RTU communication protocols and TCP/ IP communications.
* SCADA application with remote site integration experience.
* Familiarity with PHMSA Control Room Management (CRM) processes and guidelines.

65 % Inside Work 35% Outside Work 5 % Extreme Temperatures
10 % Excessive Noise 90 % Sitting 10 % Standing
90 % Operating Computer 20 % Lifting 40 lbs. 10 % Traveling
10 % Exposure to Hazards

• Gather, analyze, and translate business requirements into detailed technical specifications
  
  
• Conduct stakeholder interviews to define scope, timelines, and deliverables
  
  
• Ensure solutions align with budgets, project deadlines, and business objectives
  
  

• Assist with system design, development, deployment, and ongoing support
  
  
• Collaborate with programmers and developers throughout the SDLC
  
  
• Support infrastructure improvements to enhance scalability and integration
  
  

• Manage projects from concept through implementation
  
  
• Interface with internal clients to define scope and deliver results
  
  
• Mentor and review work of other Business Systems Analysts
  
  

• Develop and execute detailed test plans
  
  
• Create and maintain process documentation and workflows
  
  
• Review and edit technical documentation across IT teams
  
  
• Track product updates to ensure documentation stays current
  
  

• Establish standards for IT documentation, forms, and workflows
  
  
• Create scalable processes that ensure operational consistency
  
  

• High school diploma or GED
  
  
• 10+ years of related experience OR equivalent combination of education and experience
  
  
• Strong analytical and problem-solving skills
  
  
• Ability to communicate complex technical concepts to non-technical audiences
  
  
• Experience supporting application development and system implementation
  
  

• Bachelor’s degree in Computer Science, Business Information Systems, or related field
  
  
• Experience with billing, collections, or revenue cycle systems
  
  
• Healthcare industry experience
  
  
• Working knowledge of SQL and ability to write basic queries
  
  
• Experience with legacy systems or Query tools
  
  

• Microsoft Office (Outlook, Word, Excel)
  
  
• Email and internet-based research tools
  
  
• General office and remote work technology
  
  

• Strong written and verbal communication
  
  
• High attention to detail
  
  
• Ability to manage multiple priorities
  
  
• Self-starter with excellent organizational skills
  
  
• Ability to work independently and collaboratively
  
  
• Discretion when handling confidential information
  
  

• Remote flexibility
  
  
• Competitive salary + bonus potential
  
  
• Growth-oriented IT environment
  
  
• Collaborative, supportive culture
  
  
• Meaningful work supporting essential services nationwide
  
  

Job Title: IT and Media Specialist 

Reports to: Director of Wellness 

FLSA Status: Part-time, up to 24 hours per week, flexible based on event schedules and logistical requirements. 

Compensation: $17-20 BOE 

Location: Onsite, 24 Tabor Crossing Longmeadow, MA 01106 

Summary  

Glenmeadow is seeking a tech-savvy IT and Media Specialist. This role helps Glenmeadow residents stay connected through technology and ensures smooth audio/visual operations for programs and events. This position requires a problem-solving mindset, an authentic desire to work with older adults, and a commitment to supporting meaningful community experiences.  

Essential Duties and Responsibilities 

Resident IT Support  

• Provide hands-on assistance to residents with basic technology needs (e.g., smartphones, tablets, computers, email, video calls).  
• Troubleshoot common hardware and software issues in a friendly, patient manner.  
• Offer guidance on digital literacy and safe internet practices.  

Event A/V Support  

• Set up and operate microphones, speakers, projectors, and other A/V equipment for programs and events.  
• Manage video recording and live streaming for select events.  
• Coordinate with program staff to ensure smooth technical execution, including troubleshooting during events.  
• Perform routine checks and maintenance on A/V equipment.  

Knowledge Skills and Abilities 

• Basic knowledge of IT troubleshooting (Windows, iOS, Android).  
• Familiarity with audio/visual equipment and live streaming platforms.  
• Strong communication and interpersonal skills  
• Ability to work patiently with older adults 
• Ability to lift and move equipment as needed 
• Flexible schedule, including occasional evenings or weekends for events 

Education and Experience  

• Experience in senior living or nonprofit settings 
• Knowledge of Zoom, YouTube Live, or similar streaming tools 
• Basic video editing skills a plus 

Job Title: Level 1 IT helpdesk agent

Skills: Troubleshooting, IT helpdesk

Experience: 1+ Years

Job Location: Sioux Falls, South Dakota

Onsite role and Full time

We at Coforge are hiring Level 1 IT helpdesk agent with the following skillset:

• Provide Level 1/2 support to the client.
• Identify issues and escalate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.