Global Electronic Services Jobs in Usa

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Licensed Sr. Specialist - Global Investing Services
🏒 Charles Schwab
Salary not disclosed
Clermont, FL 3 days ago
Position Type: Regular
Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us β€œchallenge the status quo” and transform the finance industry together.Β 

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We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

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Global Investing Services (GIS) is a specialized group that serves the trading, customer service and operational needs of both domestic and international clients interested in trading stocks that trade on exchanges outside the U.S. as well as foreign currencies.Β GIS has daily interactions from virtually every customer contact area of Schwab (Branches, Retail, Advisor Services, Schwab Wealth Advisory, etc.) and works to promote outstanding client experience as it relates to all facets of their international equity investments.Β  GIS also has direct-line telephone contact with external market makers as well as the various major market centers in foreign securities. In addition to assisting US clients, GIS regularly serves clients living outside the U.S. that have international accounts with us to provide investment, trading and operational inquiries.

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What you are good at:

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This role is responsible for helping clients develop their trading expertise and grow their portfolios by imparting the knowledge and supporting the tools trader clients use to make them a more sophisticated, successful, and self-directed investor. This position is the subject matter expert in trading equities, derivatives (options, futures), and foreign exchange for not only our clients, but the goal is also to help clients develop their trading expertise and grow their portfolios by imparting the knowledge and supporting the tools these actively engaged clients use to make them a more sophisticated, successful self-directed investor. Representatives in this position will possess an advanced level of knowledge of trading equities, derivatives (options/futures), and foreign exchange. We grow business through asset gathering and product cross-sell while retaining assets through client confidence and loyalty. Together, we leverage industry knowledge and platform expertise to send well-positioned business leads to our partners in Retail Sales, Education and Trader Business Development. Additionaly, you'll influence and close business for Retails Sales associates by presenting self-directed active trader clients and prospects with industry standard for market understanding while attracting additional assets and business from our fully engaged clients, by meeting their service, education and trading resource needs.

What you have

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To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

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REQUIRED QUALIFICATIONS:

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  • Active Series 7, 63 licenses required.
  • Excellent communicative skills, both oral and written, and can succinctly explain complex topics with proper positioning, context, and accuracy.
  • 3+ years of experience servicing clients and an equivalent level of knowledge of securities industry.
  • Ability to educate clients and colleagues on complex concepts and to varying levels of expertise while displaying confidence, skill, and professionalism to resolve time-sensitive and possibly costly issues in a manner that strengthens the client relationship and mitigates risk for the firm.
  • Must have necessary sense of urgency and the ability to multi-task utilizing strong business judgment and prioritization skills.

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PREFERRED QUALIFICATIONS:Β 

  • Prior professional trader level of expertise in equities, futures, market structure and a detailed knowledge of the securities industry and capital markets is preferred.Bachelor’s Degree or equivalent experience
  • Minimum two years of equity trading experience, derivatives trading, or other equivalent experience is preferred.
  • Bachelor’s Degree or equivalent experience preferred.
  • Strong knowledge of industry, product availability, policies and procedures involving international client relationships.Β 
  • 9/10 License also preferred.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.


What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaborationβ€”so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance
Not Specified
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Technology, Service Desk Associate
✦ New
🏒 BTIG
Salary not disclosed
New York, NY 1 day ago

Job Purpose:

Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure.β€―β€―Technical proficiency,β€―excellent problem-solving skills, professionalism, and solid communication skillsβ€―are a must.β€―The support specialist willβ€―alsoβ€―need toβ€―be comfortableβ€―working in aβ€―fast -paced environment with a demanding userβ€―baseβ€―andβ€―shouldβ€―be passionate about delivering continuous improvement acrossβ€―ourβ€―technologyβ€―platform.β€―β€―Β 

Duties & Responsibilities:

β€’ Β  Β Serve as the first point of contact for customers needing technical assistance.β€―β€―Β 
β€’ Β  Β Must work East Coast Market hoursΒ 
β€’ Β  Β Manage trouble calls viaβ€―ourβ€―ticketingβ€―system,β€―phone,β€―remote, andβ€―desk side visits to ensure courteous, timely, and effective resolution of end user issuesβ€―Β 
β€’ Β  Β Troubleshoot hardware,β€―Windows 10, Windows 11 and application issuesΒ 
β€’ Β  Β Install andβ€―upgradeβ€―software,β€―setupβ€―hardware andβ€―configureβ€―systems and applications such as MS Office, One Drive,β€―Zoom,β€―softphones,β€―turrets,β€―printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phonesβ€―Β 
β€’ Β  Β Install and manage Spyware/Malware toolsβ€―Β 
β€’ Β  Β Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relayβ€―Β 
β€’ Β  Β Provideβ€―first levelβ€―network support and troubleshooting for both wireless and wired configurationsβ€―β€―Β 
β€’ Β  Β A basic understanding ofβ€―Activeβ€―Directory at the Organization Unit levelβ€―β€―Β 
β€’ Β  Β Troubleshoot Ciscoβ€―Phone systems /β€―Video conference Β 
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Requirements & Qualifications:

β€’ Β  Β Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support.Β 
β€’ Β  Β Experience with incident management/ticketing system like ServiceNowΒ 
β€’ Β  Β Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365Β 
β€’ Β  Β Experience with System Center Configuration Manager/Endpoint ManagerΒ 
β€’ Β  Β Experience with patch management and application deploymentΒ 
β€’ Β  Β Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devicesβ€―Β 
β€’ Β  Β Ability to thrive in a fast-paced environment and work effectively under pressureΒ 
β€’ Β  Β Experience providing ongoing support to C-suite executivesΒ 
β€’ Β  Β Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferredΒ 
β€’ Β  Β High school degree required; college degree strongly preferredΒ 
β€’ Β  Β Must be willing to get MS900 certificationΒ 

Important Notes:

  • Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
  • No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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Compensation:Β 

  • BTIG offers a competitive compensation andΒ benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
  • The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime.Β 

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Disclaimer:Β  Β 

Not Specified
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Account Director - Front Of House Services
🏒 RRD
Salary not disclosed
New York, NY 6 days ago

Williams Lea by RRD is a global business support services company with a strong legacyβ€”over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the worldβ€”especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

Job Description

The Account Director is responsible for ensuring client teams deliver exceptional, β€œwhite glove” service and operational excellence. This role provides hands-on leadership, drives continuous improvement, and fosters a culture of accountability and high performance. The Account Director proactively manages client relationships, oversees operations including Front of House services and adapts to evolving client needs and organizational changes.

JOB DUTIES

  • People leadership
    • Directly supervise management, providing mentorship and supporting structured succession planning.
    • Foster a collaborative team environment, emphasizing readiness, accountability, and continuous improvement.
    • Support onboarding and development of new hires, ensuring rapid integration and contribution to service improvements.
    • Execute modifications to organizational design and teams to optimize operational activity and improve client experience.
  • Operations leadership
    • Ensure client teams consistently meet or exceed service level agreements (SLAs) and deliver a premium, β€œwhite glove” client experience.
    • Provide operational oversight, ensuring all business processes align with best practices and organizational standards.
    • Champion best practices in service delivery, leveraging technology and systems for operational efficiency.
    • Implement strategies to improve and standardize all aspects of operations.
    • Ensure operational controls and management information and reporting requirements are fulfilled.
    • Oversee Front of House services as part of the overall client experience.
    • Drive operational excellence initiatives, including process improvement, knowledge management, and complaint resolution.
    • Promote a culture of high performance, learning, and quality.
    • Identify and mitigate operational, compliance, and financial risks.
    • Investigate and resolve issues escalated by the client, communicating significant matters to the appropriate leadership.
  • Customer & account leadership
    • Develop and maintain effective client relationships with operational counterparts.
    • Address and escalate client concerns promptly, maintaining a sense of urgency and professionalism.
    • Support upselling and cross-selling of new services, as well as renewal and periodic price adjustment (PPA) processes as required.
    • Maintain appropriate communications channels with clients, the field, and offsite leadership.
  • Financial and Contract Management
    • Ensure operational controls are in place to manage budget and maintain profitability.
    • Lead contract negotiations, renewals, and amendments as required.
    • Develop and execute strategic account plans in alignment with client and organizational goals.
  • Other
    • Partner with functional teams to implement appropriate policies, internal controls, and reporting.
    • Highlight operational, compliance, and financial risk areas.
    • Participate as a key project team member in new business implementation.
    • Follow delegations of authority for operations team.

WORKING CONDITIONS

  • Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
  • Work is performed in a professional work environment and/or work from home setting.
  • Business casual and/or professional attire required.



Qualifications

  • Bachelor’s degree or equivalent experience required.
  • 8+ years of leadership in a national or global customer service environment.
  • Proven track record in resolving contract performance issues and building client relationships.
  • Experience managing large teams and multiple service lines, including Front of House operations.
  • At least one year of business development experience.
  • Minimum five years of financial management, with a strong understanding of P&L impact.
  • Excellent client service skills with a service-minded approach; must remain calm and confident in stressful situations.

Additional Information

RRD's current salary for this role is $130,000/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 9am to 5pm

#GOC



#WLNAT



All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.


RRD is an Equal Opportunity Employer, including disability/veterans

Not Specified
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Ag Equipment Field Service Technician
Salary not disclosed
Winston-Salem, NC 6 days ago

The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.Β 

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Job Description

  • Report directly to Service Manager for deployment from store to in the field equipment repairs on customer or company properties.
  • Maintain, repair and overhaul farm machinery and vehicles, such as tractors, harvesters, construction equipment, hay equipment, etc.Β 
  • Examine and listen to equipment, read inspection reports, and confer with customers to locate and diagnose malfunctions.Β Β 
  • Ability to utilize electronic service tools to allow for proper troubleshootingΒ 
  • Test and replace electrical components and wiring, using test meters, soldering equipment and hand tools
  • Understanding of hydraulic systems for proper troubleshooting.
  • Repair or replace defective parts using hand tools, lathes, welding equipment, grinders or saws.
  • Ensure proper documentation on all repairs- most importantly, on warranty jobs per manufacturer requirements.Β 
  • Tune or overhaul engines.
  • Ensure premier quality repairs to minimize come backs focused on β€œfix right the first time.” 
  • Completing required training and attending OEM continuing education.


Qualifications- Candidate must have experience in all of the following:

  • Repairing machines or systems using the needed tools.
  • Equipment maintenance- performing routing maintenance on equipment and determining when and what kind of maintenance is needed.
  • Diagnostics- the ability to utilize electronic service tools to allow for proper troubleshooting.
  • Quality control analysis- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Critical thinking- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Β 
  • Operation and control- controlling operations of equipment or systems.Β 
  • Operation monitoring- watching gauges, dials or other indicators to make sure a machine is working properly.
  • Equipment selection- determining the kind of tools and equipment necessary to get the job doneΒ 
  • Education
  • Mechanical- knowledge of machines and tools including their designs, uses, repair and maintenance along with electronics and hydraulics.
  • Customer and personal service- knowledge of principles and processes for providing customer and personal services.Β This includes customer needs’ assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and electronics- knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.Β Β 


Job Type: Full-time


Benefits

  • Dental Insurance
  • Employee Discount
  • Health Insurance
  • Life Insurance
  • Paid time off
  • Professional development assistance.Β 


Not Specified
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Field Service Technician - Southeast
Salary not disclosed
Morristown, TN 2 days ago

RoboVent is a leading manufacturer of industrial air filtration products, specifically dust, fume, and mist collection equipment. We make factory environments clean and safe by removing harmful airborne contaminants. At Robovent, we are passionate about clean air and just as passionate about providing fast, friendly, and world-class service.


Position Description: The service technician position is based out of Morristown, TN. The focus of this position is the servicing of RoboVent equipment for clients with Preventative Maintenance Service Contracts as well as Service Calls.


Duties and Responsibilities:

Servicing Customer Equipment

  • Cleaning Equipment
  • Filter Changes
  • Trouble Shooting
  • Part Replacements
  • Repairs as Needed


  • Entering all applicable service information into RoboVent’s electronic reporting system
  • Resolve technical and mechanical issues in the Service Region, working with the Account Manager to meet customer needs.
  • Must maintain a professional appearance and demeanor while interacting directly with customers and representing the company
  • Requires 50% - 75% overnight travel as well as long daily commutes. Travel expenses are paid and a Company vehicle is provided.
  • Responsible to clearly communicate all open issues with the management team to ensure issues are resolved as quickly as possible.
  • Responsible for keeping detailed expense reports and timekeeping.


Desired Skills and Experience:

  • 2 years of HVAC and/or Electrical experience required
  • Valid Driver’s License and maintain an acceptable driving record required that meets company standards (position involves daily driving)
  • Ability to work on ladders/man lifts
  • Ability to lift 50lbs and stand for extended periods of time
  • Understand technical drawings and diagrams
  • Ability to work efficiently and independently
  • Ability to evaluate job related safety hazards


Key Competencies

  • Reliability
  • Strong Communicator
  • Ability to learn new products and processes
  • Strong work ethic


Key Performance Indicators (KPI’s) / Definition of Success

  • No customer complaints related to service or conduct.
  • Service completed on-time
  • 100% Accurate entries made into the RoboVent electronic service tracking system
  • Maintains full compliance with all required training programs
Not Specified
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Technical Service Engineer
🏒 PRIDENOW
Salary not disclosed
Buffalo, NY 6 days ago

PrideNow is hiring a Technical Service Engineer for our client in the Tonawanda/Buffalo, NY area. This is a direct hire position with full time benefits with our client- a global leader in designing and manufacturing advanced aseptic processing and freeze-drying equipment for the pharmaceutical and biotech industries.


Salary: $65k-$75k dependent on experience


Job Duties:

  • Coordinating and supporting key customer service suppliers for outsourced repairs and services of capital equipment.
  • Providing technical expertise on equipment and maintaining vendor relationships at a technical level.
  • Acting as internal coordinator for CS programs and equipment rebuild/refurbishment activities.
  • Assisting Strategic Account Managers (SAMs) with material selection, equipment knowledge, and service offerings.
  • Managing CS projects in SAP, including material structures, parts processing, and creation of new materials.
  • Coordinating expedited vendor services and materials for time-sensitive requests.
  • Providing technical support to global Customer Service teams.
  • Supporting Business Development with technical input as needed.
  • Conducting or assisting with departmental audits.
  • Monitoring and implementing new technologies and changes introduced by vendors/suppliers.
  • Leading or supporting capital equipment upgrade projects.
  • Coordinating logistics and production activities related to CS projects and upgrades.
  • Handling warranty processing of parts and materials with vendors.
  • Creating SAP structures and BOMs, and managing project reporting and material documentation.
  • Performing engineering reviews on CS projects and upgrades.
  • Promoting and adhering to SHEQ (Safety, Health, Environment, and Quality) requirements across all responsibilities.


SKILLS AND EXPERIENCES

  • Bachelor's degree in engineering or equivalent technical experience.
  • Excellent organizational skills and ability to manage workload and that of the Service Engineering team.
  • Strong self-direction, efficiency, and communication skills.
  • Ability to prepare accurate, detailed quotes for capital equipment.
  • Availability to travel nationally and internationally (up to 15%).
  • Willingness to work overtime when needed.



WHAT WOULD MAKE YOU A GREAT FIT

  • Knowledge of freeze dryer upgrades.
  • Organized approach to work and proactive attitude.
  • Knowledge of refrigeration systems.
  • Knowledge of hydraulics and vacuum systems.
  • Understanding of electrical systems, electrical distribution, automation, and controls.


WHAT WE OFFER

We provide comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan.

Bonus eligible

Not Specified
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Client Service Associate
Salary not disclosed
Chicago 2 days ago
Summary: Partners with associates across Global Client Group to service clients or distributors investing in, or distributing the company's products.

Communicates with clients and supports the onboarding of new client accounts, delivering reports to clients, and working with business partners to service company needs throughout the client lifecycle.

Collaborates closely with teams across the enterprise to deliver an outstanding company experience.

Responsibilities: Assist in the coordination of company transitions activity (i.e.

onboarding, off boarding) in close partnership with relevant business partners.

Support the coordination of account maintenance activities (e.g., amendments to account name, fee schedules, benchmarks, company agreements, etc.).

Assist team members to ensure ongoing company contractual obligations are being met.

Support the fulfillment of ad-hoc company inquiries and requests.

Facilitate and oversee company cash flow requests to ensure proper handling.

Help manage company communications to ensure timely and proactive updates are provided.

Proactively anticipate company needs and assist in the development of strategies for meeting and exceeding those needs.

Update and maintain company and authorized third party contact information via CRM application.

Support company meeting preparation by facilitating creation of materials.

Help identify, escalate and resolve problems for any issues affecting the company experience.

Participate in relevant projects across the department, particularly those which look to mitigate risk, improve operational efficiency, and deliver exceptional company service.

Assist to ensure preparation of weekly, monthly, and quarterly company reports and presentations to be delivered to companies.

Support the completion of due diligence and company questionnaires.

Requirements: University (Degree) Preferred.

Required Skills: No Experience Required.
Not Specified
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Financial Service Analyst
🏒 Axelon Services Corporation
Salary not disclosed
San Francisco 5 days ago
Summary: Schedule: Monday to Friday, PST.

2-3 onsite days per week at 1855 Folsom St in San Francisco.

Responsibilities: Manage daily operation of the Payment Plus virtual pay program.

Conduct analysis and reporting to ensure the program is performing optimally and identify areas for improvement.

Assist with Payment Plus and Card Programs campaigns.

Maintain accurate financial records related to disbursements, including payment receipts, invoices, and other relevant documentation.

Research invoices/vouchers to resolve payment issues.

Support and collaborate with internal departments and external customers, communicate payment status, resolve issues, and provide guidance on disbursement-related inquiries.

Administer Corporate and Procurement Card programs, including processing new card applications, maintenance, and ghost card reconciliation.

Reconcile and audit all Corporate and Procurement Card transactions to ensure policy compliance and prevent misuse and abuse.

Work with end users to determine needed system changes and translate them into coherent timing solutions.

Provide continual training to end users on Corporate Card and Procurement Card programs and system features.

Troubleshoot and provide solutions for any system problems or bugs.

Provide excellent customer service to departmental users and vendors.

Ensure work queues are managed within Service Level Agreements (SLA).

Create and run departmental reports for operational monitoring and ad-hoc analysis.

Perform other AP and Card Programs related duties as assigned.

Requirements: At least 5-10 years of experience in the Accounting and Finance field.

Fluency in written and spoken English.

Strong Excel and data analysis skills.

Proficiency in online Accounts Payable systems (e.g., PeopleSoft or other large ERP systems).

Required Skills: Excellent written and verbal communication.

Strong attention to detail.

Strong analytical and reporting skills.

Good reading comprehension skills.

Ability to handle sensitive situations with tact.

Bright, quick learner.

Preferred Skills: College degree preferred.
Not Specified
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Service Writer Advisor
Salary not disclosed
Buda, Texas 3 days ago
Job Description

Job Description

Limon's Road Service is currently accepting applications for a Qualified, Dependable Service Writer Advisor with Heavy Duty, Medium Duty, Light Duty Truck and Trailer service experience for our {Buda Texas location}.

Requirements :
- 3+ year's experience
- Assist in the day to day shop operations
- Assist with invoicing and purchase orders
- Inventory control
- Customer communication skills Company Description
Family owned Commercial Fleet repair company.

Company Description

Family owned Commercial Fleet repair company.
Not Specified
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Psychiatric Services Lead RN HNPS (Lowell)
Salary not disclosed
Lowell, Michigan 2 days ago

Psychiatric Services Lead RN

We are helping people overcome. Join us.

The Psychiatric Services Lead Registered Nurse at Hope Network provides essential nursing services across multiple programs, ensuring alignment with program needs and model fidelity. This role combines strong psychiatric assessment and intervention skills with a Recovery-Based approach to support individuals in achieving wellness and independence.

Working collaboratively with psychiatrists and other providers, the Lead RN coordinates psychiatric and medical care, manages medication monitoring and supplies, and promotes trauma-informed, person-centered, and culturally competent practices. In addition to clinical duties, the Lead RN oversees nurse scheduling, manages UKG and Compass systems, and conducts annual evaluations for assigned nursing staff.

Why Join Our Team?

  • Medical, Vision, & Dental Care
  • 403(b) Retirement Plan
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off

What You'll Do:

  • Provide on-call nursing services 24/7 and respond to emergencies in Residential and Crisis Residential settings.
  • Deliver exceptional customer service to both internal and external stakeholders.
  • Oversee each person's individualized recovery process by supporting health management and clinical treatment.
  • Document all care, contacts, and services provided within required timeframes.
  • Provide or assist with medical and nursing care across various settings, including community-based environments.
  • Participate in developing Treatment Plans and assist persons served in setting and achieving health-related goals.
  • Identify and respond to medical or psychiatric crises using appropriate clinical interventions.
  • Manage and monitor pharmaceuticals and medical supplies within the program.
  • Conduct health screenings, perform health assessments, and oversee medication administration and monitoring.
  • Prepare reports and support internal and external audits as required.

Anticipated Work Schedule:

Monday-Friday: 9AM-5PM

Qualifications:

  • Registered Nurse or Bachelor Science in Nursing
  • State of Michigan RN Licensure
  • Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
  • Preferred four or more years of psychiatric nursing experience.

Our Commitment to Inclusion

Our strength lies in our diversity-empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

permanent
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Director Financial Services Sales
Salary not disclosed
West Des Moines 5 days ago
Director Financial Services Sales The Director Financial Services Sales is responsible for recruiting, developing, and leading a team of life, annuity, investment, and fiduciary professionals, including Wealth Management Advisors (WMAs) and Wealth Management Consultants (WMCs).

This role focuses on driving life, annuity, and fee‑based business through active coaching and strong partnerships with multiline agents across a multi‑state territory.

We deliver on our promise every day to protect livelihoods and futures.

We do this through value‑based work, demonstrating service, integrity, leadership, teamwork, accountability, and passion in all touch points with client members, employees, agents, and vendors.

Essential Functions Achieve goals for assets under management, WMA/WMC staffing, and revenue while overseeing the full recruitment and onboarding process for WMAs and WMCs across assigned territories.

Lead the sourcing and onboarding of WMCs and ensure a smooth introduction and transition to the agent field.

Partner with leadership and Life Sales Support to evaluate training programs and sales systems, identify gaps, and support improvements that strengthen field performance.

Align sales and marketing strategies by working closely with executive leaders and field leadership.

Build strong relationships with Agency Managers and Agents to support sales growth across FB Life's distribution channels.

Oversee the client and account onboarding experience, ensuring a seamless transition for WMAs and their clients.

Lead field‑level delivery of marketing initiatives, including campaigns, contests, and wholesaler engagement.

Serve as the primary liaison with mutual fund and managed‑money partners.

Maintain the primary field‑level relationship with WMAs, WMCs, and the platform custodian, RBC.

Collaborate regularly with FBFS field management, Agency Managers, Regional Vice Presidents, and home office leadership to support business goals.

Oversee staff development, including hiring, coaching, performance management, workflow oversight, budgeting, and ongoing employee growth.

Qualifications / Know‑How Bachelor's degree or equivalent experience plus 12 years of Wealth Management experience required.

Minimum of 5 years of field‑level management experience, with significant recruiting and compliance experience required.

FINRA Registered Representative Series 7 & 24 and 65/66.

CFP preferred.

Leadership and organizational skills, plus proven ability to build and sustain relationships internally and externally required.

Excellent communication and organization skills as well as the ability to maintain confidentiality required.

Strong customer service and public relations skills required.

Experience managing in a highly matrixed organization is preferred.

Extensive travel required and valid driver's license.

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.

Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.

For example, we are not considering candidates with OPT status.
Not Specified
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Customer Service Representative (Office and Administrative Support)
Salary not disclosed
Atlanta 4 days ago
Job Description: We are looking for a friendly and professional Customer Service Representative to join our team.

The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Not Specified
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French Customer Service Agents
🏒 Axelon Services Corporation
Salary not disclosed
Nashville 2 days ago
Job Title: French Customer Service Agents.

Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
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French Customer Service Agent
🏒 Axelon Services Corporation
Salary not disclosed
Nashville 2 days ago
Job Title: French Customer Service Agent Location: Nashville, TN Need to speak French Job Responsibilities: Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
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EEO Services Analyst (Temp)
Salary not disclosed
Tampa Oaks, Florida 2 days ago

Facility Location

NATIONAL EEO SVC FACILITY

5405 CYPRESS CENTER DR STE 330

TAMPA, FL 33609-1026

This is NOT a remote position.

Position Information

NON-SCHEDULED DAYS: SAT/SUN

HOURS: 08:00 AM to 05:00 PM EST

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.

Functional Purpose

Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.

DUTIES AND RESPONSIBILITIES

1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.

2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.

3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.

4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.

5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.

6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.

7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:

Requirements

  • Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
  • Ability to develop and provide EEO training.
  • Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
  • Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
  • Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
  • Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.

Reimbursement of relocation expenses will NOT be authorized

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.

Applicants must also be a U.S. citizen or have permanent resident alien status.

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Room Service Associate
Salary not disclosed

Job Responsibilities

  • Deliver meals to patients using the Room Service program, ensuring accuracy of delivery to the correct patient, room, or nursing unit
  • Position meal trays appropriately for patients, such as placing trays on bedside tables for ease of access and comfort
  • Measure and record patients' intake when required by physician orders or nursing care protocols, maintaining accurate documentation
  • Assist patients and family members with menu selection, providing guidance and clarification using trained scripting techniques
  • Respond to patient and family questions regarding meals and menu options with professionalism, courtesy, and empathy
  • Use computerized scanning devices to track meal delivery status in the Room Service system for accurate and timely updates
  • Retrieve soiled trays from patient rooms and inspect them for personal belongings, medical devices, or medications before returning them to the kitchen
  • Deliver floor supplies, snacks, and nutritional supplements to nursing units, and monitor stock levels of tube feedings and supplements to maintain par levels
  • Communicate with nursing staff about any special meal requests, delays, or concerns regarding patient dietary needs or preferences
  • Clean and sanitize meal delivery carts, trays, and dishware using commercial dish machines and cleaning equipment, following safety guidelines
  • Maintain a clean and safe work environment by practicing proper food handling, sanitation procedures, and recording required HACCP temperature logs
  • Perform routine restocking of trays and nourishment items, assist with detailed cleaning tasks in the kitchen or service areas, and dispose of trash or recyclables according to facility policy

Position Qualifications

Preferred:

  • High School or Equivalent

Work Environment

  • As a Room Service Associate, you'll work in a fast‐paced, dynamic environment that requires physical stamina and attention to safety. The role involves standing and walking for extended periods, often in areas with high foot traffic and limited space. You'll be exposed to varying temperaturesincluding brief periods in extreme heat or coldas you move between kitchen areas, delivery routes, and occasionally to outlying buildings.
  • The kitchen environment can be noisy, with occasional wet floors and exposure to sharp tools and equipment such as slicers and grinders. Tasks may include bending, stooping, reaching overhead, and lifting items up to 40 lbs, as well as pushing and pulling food carts or equipment in and out of the department. Proper use of personal protective equipment (PPE)including a cutting glove, apron, goggles, safety shoes, and chemical‐resistant glovesis required to ensure your safety while performing daily tasks.

?

Age of Patients Served

  • All Age Groups

HIPAA Roles‐Based Access to Patient Information

  • None ‐ No access to patient information ‐ Level 0

Required

Preferred

Job Industries

  • Other
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Social Services Coordinator
Salary not disclosed
Dover, Delaware 4 days ago

Job Summary:

Position will primarily support the program administrators by preparing, facilitating, recording, and compiling meeting minutes for the HUD Capacity Building Grant Coalition.

Additional duties may include assisting with scheduling, follow-up communications, and organizing related documentation.

Ability to work independently and manage time effectively, prior experience supporting public health or government programs is a plus.

We are looking for someone with strong Project Management skills.

Essential Functions

  • Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Monitors, evaluates, collects and analyzes program data. Provides technical assistance and recommends course of action.
  • Prepares interpretative reports of program goals and objectives, provision of services and programs/services ability to meet standards and regulations.
  • Participates in developing policies, regulations, forms, proposal requests, implementing new procedures, monitors, develops, reviews, updates, negotiates contracts, and/or prepares grant applications.
  • Analyzes problems, applies policy to problem situations, responds to requests for information and questions regarding services.
  • Assists as consultant, coordinator/liaison for special programs and/or projects.
  • Assesses impact of proposed rules on current operations financially and programmatically.
  • May supervise professional staff engaged in monitoring functions, special projects and/or clerical staff performing record keeping functions.

JOB REQUIREMENTS

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1 . Three years' experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease preventlon, substance abuse, child protective services.

2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short- and long-range program goals and objectives. Providing advice to other agency organizational units through consultation.

3. Six months experience in developing policies or procedures.

4. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.

5. Six months experience in narrative report writing.

Not Specified
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Customer Service Representative – Financial Services
🏒 TTEC
Salary not disclosed

Your potential has a place here with TTEC's award-winning employment experience.

As a Customer Service Representative
- Financial Services, working onsite in Charlotte, NC you'll be a part of bringing humanity to business.

experienceTTEC.

You'll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.

Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others navigate through their online banking needs? Whether it's getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll Answer questions about products via phone while providing website navigation support and assisting with the application process Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request Meet established goals for all performance metrics including call quality, productivity, and schedule adherence Participate in projects or process improvements to drive operational excellence What You Bring to the Role 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage of $19 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information.

A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Field Service Technician
✦ New
Salary not disclosed
Albany, NY 1 day ago

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate salespeople and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.



Key Responsibilities:

Responsible for providing outstanding CUSTOMER SERVICE.

Visually inspects, tests, and listens to machines and equipment to locate causes of malfunctions.

Discusses machine operation variation with customers to diagnose problem and repair machines.

Dismantles machine parts to detect wear, misalignment, or other problems.

Removes and replaces worn or defective parts.

Installs new or repaired parts; clean and lubricates shafts, bearings, gears, belts and other parts of machinery.

Realigns and adjusts components such as spindles and clutches.

Installs and repairs electronic components of machinery of equipment.

Start machines and equipment to test proper operation following repair.

Organize and plan with dispatcher follow-up repairs on equipment when all ordered parts have been received.

Organize with dispatcher scheduled repairs and PM’s at similar locations on the same day, as time and location permits.

Organize new service requests with dispatcher in the same working area, as time permits.

Complete timecards accurately and completely throughout the day

Responsible for record keeping and reporting of work orders, parts, supplies ordering, and a daily agenda.

Complete work orders, submit parts orders and all required paperwork through tech portal / ERP System while at each location.

Organize parts received for van stock and follow up customer repairs.

Work efficiently together with dispatcher for most productive route each day.

Treats company equipment (i.e. vehicle, tools, phone, fax, credit card, and parts) as if they were his/her own and follows PM’s guidelines on company provided vehicle.

Performs additional duties, tasks, responsibilities, as a supervisor may, from time-to time, deem necessary.

Work safely in different types of environments and always putting SAFETY FIRST.


Competencies and skills:

High school diploma or general education degree (GED); good mechanical aptitude/skills.

Self-starter with entrepreneurial spirit who operates business within the framework of each customer’s business structure.

Good driving record.

Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Excellent time-management skills.


Language Skills:

Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers.


Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Detail oriented

Excellent listener

Determination to be own manager

Skilled in the use of hand and mechanical tools

Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest

Quality Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality

Safety and Security Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly


Dependability:

Excellent attendance

Responds to service request in a timely manner - High Sense of Urgency

Follows instructions, responds to management direction

Takes responsibility for own actions

Maintain a valid driver’s license and safe driving skills

Must, at all times meet state and federal regulations


Physical Demands:

While performing the duties of this job, the associate is occasionally required to drive long hours. The associate is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell.

The associate must regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds.

Grease Tank Installers will need ability to move tanks up to 400lbs with hand truck/dolly.

Grease tank installers will need to be able to work on a ladder running overhead piping.

Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


WORK ENVIRONMENT:

Travel up to an average of 300 miles per day

Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals.


MISCELLANEOUS:

Income is based an hourly pay structure, with a Β½ hour start of the day and end of the day reduction for commute time.


EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

Not Specified
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Academic Coordinator I - Center for Global Public Health - School of PublicHealth
Salary not disclosed
Berkeley, CA 2 days ago
Position overview

Position title:
Assistant or Associate Director, depending on experience

Salary range:
The UC academic salary scales set the minimum pay determined by step at appointment. See the following table for the current salary scale for this position: . The current full-time base salary range for this position is $64,228 - $122,272. "Off-scale" salaries, which yield compensation that is higher than the published system-wide salary for the designated rank and step, are offered when necessary to meet competitive conditions.

Percent time:
100%

Anticipated start:
October 2025

Position duration:
One-year term with the possibility of extension based on performance and availability of funding.

Application Window


Open date: September 8, 2025




Next review date: Monday, Mar 23, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.




Final date: Friday, May 1, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.



Position description

The mission of the Center for Global Public Health (CGPH) is to advance health equity through interdisciplinary research, education, and strategic partnerships. CGPH works to support and administer academic programs that contribute to this mission, addressing pressing global health challenges and, with faculty across campus and at the School of Public Health (SPH), particularly advancing the global public health research agenda.



The CGPH fosters collaboration across sectors and borders, supporting numerous education-focused programs for UCB students that enhance faculty research and other initiatives aimed at translating evidence into action, particularly for under-resourced and historically marginalized populations.



The Academic Coordinator will have primary responsibility for the administration and coordination of CGPH initiatives, working closely with the faculty directors and executive director to manage, plan, and advance global health training efforts, research grant writing, event planning, and communication initiatives. This position is for an individual interested in the intersection of global public health research and education, academic administration, and grants management.



Reporting to the CGPH Faculty Director and Executive Director, the Academic Coordinator's responsibilities include:




  • Overseeing the growth and implementation of global health education/training programs -in particular, the CGPH summer research fellowship program, the UCB Global Public Health and Equity Certificate program, and Program Events/Activities supporting the curriculum/training development of students in these two programs.
  • Grant writing and proposal development: Monitor both solicited and unsolicited calls for research proposals and grant applications from a variety of funding sources (e.g., federal, state, foundations, corporate, HNWI). Coordinate with SPH, CGPH faculty/affiliates, and other UC networks to circulate and respond toopportunities. Support fundraising strategies and activities to cultivate relationships with potential donors and philanthropic initiatives.
  • Collaborating with CGPH faculty to synthesize global public health research through the CGPH website and newsletter. Maintain the CGPH website with current and relevant content, including faculty profiles, event information, research highlights, and program details. Provide logistical and planning support for events (e.g., seminars, meetings, workshops, dinners) that align with CGPH's strategic areas.
  • Duties will include involvement in a range of complex, multifaceted problems that require both administrative acumen and subject matter expertise, with key collaborators on logistical and operational program issues.
  • Synthesize complex, evolving global health data and pedagogical frameworks to design responsive academic programming and student engagement opportunities.
  • Crafting interdisciplinary initiatives that align regional priorities with global health goals that require innovative thinking, cultural fluency, and system-level insight.


Program:

Benefits Information: compensation-benefits/benefits



Qualifications

Basic qualifications (required at time of application)

Master's Degree, or equivalent international degree.



Additional qualifications (required at time of start)

At least five years of professional experience.



Preferred qualifications

  • Doctoral degree or equivalent international degree in public health, global health, or a related field is preferred.
  • At least 5 years of relevant experience in managing public health research programs, writing grants, coordinating meetings and events, with a background in academia or a university setting, is a plus.
  • Exceptional organizational and communication skills, with a demonstrated ability to effectively convey information both in writing and verbally.
  • Proven experience in developing websites, managing digital communication strategies, executing social media marketing campaigns, and creating other strategic communication content.
  • Ability to lead collaborative projects with faculty, researchers, students, and external partners.
  • Cultural sensitivity and the ability to work diplomatically with diverse constituencies.


Application Requirements

Document requirements

  • Cover Letter - 1-2 Page cover letter


  • Curriculum Vitae - Your most recently updated C.V.




Reference requirements
  • 3 required (contact information only)

Contact information is required to complete the application; however, references may be contacted for candidates under serious consideration.



Apply link:
JPF05108

Help contact:



About UC Berkeley

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.



The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.



For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.



In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.



As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.


Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.



As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.




  • "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • APM - 035: Affirmative Action and Nondiscrimination in Employment


Job location
Berkeley, CA
Not Specified
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