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Job Title: IT Deskside Support Staff
Department: Information Technology
Reports To: IT Support Manager / IT Operations Manager
Job Summary
The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.
Key Responsibilities
- Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
- Diagnose and resolve hardware, software, operating system, and application issues
- Install, configure, and upgrade computer systems, software, and standard applications
- Support Windows operating system and common business applications (e.g., Microsoft 365)
- Set up new user workstations, including hardware deployment and user account configuration
- Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
- Respond to IT service requests and incidents according to defined SLAs
- Escalate complex issues to infrastructure or specialized support teams as needed
- Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
- Maintain accurate documentation of incidents, solutions, and asset inventory
- Educate users on basic IT usage, security awareness, and best practices
Required Skills and Competencies
- Strong customer service and interpersonal skills
- Hands-on experience with desktop and laptop hardware troubleshooting
- Knowledge of Windows 10/11 and/or macOS environments
- Familiarity with Microsoft 365, email systems, and common office applications
- Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
- Ability to follow procedures and document technical issues clearly
- Good time management and multitasking abilities
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1–3 years of experience in deskside, desktop, or helpdesk support roles
- Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)
Working Conditions
- Primarily on-site role in Washington, IA with frequent interaction with end users
- Occasional on-site role in Coralville, IA
- May require occasional after-hours or weekend support
- Some lifting of IT equipment (desktops, monitors, printers)
Preferred Attributes
- Patient, proactive, and solution-oriented mindset
- Ability to work well in a team-oriented support environment
No 3rd party Candidates or 3rd Parties Direct Candidates Only W2
Systems Engineer & Desktop Support
- Managed and deployed laptops and desktops utilizing Microsoft Intune.
- Updated, Maintained and Monitored Intune with teammates as well ensuring all devices were updated.
- Administrator for Microsoft 365 including Microsoft Teams.
- Created and Updated Instructions for IT Team.
- Updated old IT documentation to be current to meet company standards.
- Created new documentation for several areas needed throughout IT for correct processes.
- Ensured all laptops/desktops throughout business were on correct VLANs.
- Maintained and updated SharePoint permissions for all employees.
- Actively supported requests from users with Active Directory.
Job Purpose:
Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.
Duties & Responsibilities:
• Serve as the first point of contact for customers needing technical assistance.
• Must work East Coast Market hours
• Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
• Troubleshoot hardware, Windows 10, Windows 11 and application issues
• Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones
• Install and manage Spyware/Malware tools
• Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
• Provide first level network support and troubleshooting for both wireless and wired configurations
• A basic understanding of Active Directory at the Organization Unit level
• Troubleshoot Cisco Phone systems / Video conference
Requirements & Qualifications:
• Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support.
• Experience with incident management/ticketing system like ServiceNow
• Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365
• Experience with System Center Configuration Manager/Endpoint Manager
• Experience with patch management and application deployment
• Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Experience providing ongoing support to C-suite executives
• Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred
• High school degree required; college degree strongly preferred
• Must be willing to get MS900 certification
Important Notes:
- Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
- No phone calls please, the applicant will be contacted within two weeks if successful
About BTIG:
BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
Compensation:
- BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
- The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime.
Disclaimer:
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
As a Global Support Specialist l, you will be using your technical and customer service skills to deliver technical support services. We'll rely on you to keep staffers and our business running smoothly. You will be the first point of contact for our service requesters and the face of IT. You'll be using your multi-tasking expertise to provide superior customer service support for desktop, laptop and mobile device issues. You will be relied upon to provide level one issue resolution, service call creation and issue classification.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
- Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
- Routing incoming incident and service requests to the appropriate support group
- Maintaining accurate and timely records in issues tracking system
- Maintaining service desk knowledgebase support documentation
- Participating in professional development and team improvement initiative
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned.
Expectations Of The Job
- Individual will be expected to analyze end user hardware, operating system and business application issues
- Communicate professionally and effectively with users to understand issues and propose solutions
- Effectively manage service desk workload to meet publishing business SLAs
- Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
- Must have the ability to address system issues both on and off hours.
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system
- Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
- Knowledge of Microsoft 365 and Office applications
- Knowledge of Apple IOS and OSX environments
- Experience using an IT Service Desk platform, preferably Service Now.
- Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
- Ability to be on-call for critical off-hours support
- Experience in the life science or health industry is a plus
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
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This includes the resolution of problems reported by the Customer Support Center and the implementation of new functionality.
Documentation and adherence to policies, procedures and standards of the organization is an important part of this position.
The Field Services Technician is responsible for delivering high quality, cost effective solutions to all levels of users.
This includes support for both the technology and processes.
The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
Responsibilities: Problem Solving – Effectively assess, diagnose and resolve basic configuration and hardware problems.
Quickly and efficiently resolve problems assigned by the Customer Support Center.
Assess overall performance of workstations and implement standard maintenance procedures to maximize performance.
Workstation Software – With supervision, install, configure and maintain operating system software on client workstations.
Provide support on basic features of application software such as initiation of software, logging on, navigation and termination.
Understand a subset of the total configurations in the organization.
Install, configure and maintain multiple workstation operating systems that include DOS, Windows v3.11, Windows 95, Windows 98, NetWare, Windows NT and Windows 2000.
Install and maintain software images that assists in managing client workstations.
Workstation Hardware – With direction install, configure and maintain hardware for client workstations.
Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives.
Possess the skills and knowledge in client workstation technology to support configurations in the organization.
LAN Administration
- With supervision, stop and restart services, shutdown and restart operating system software on Windows NT, 2000 and Novell servers.
Network Administration
- With supervision Telnets to local LAN switches and Hubs, activates ports for workstations and printers.
Telecom – With supervision assists in the support and maintenance of the telecommunication systems – capable of providing dial-tone to the desktop.
Desktop Hardware and Software – With direction, install, configure and maintain hardware and software.
Communications
- Demonstrate strong communication and human relationship skills.
Inventory Management – Track and document the hardware and software inventory.
Standards – Install, configure and maintain standards associated with workstation and peripheral procedures and documentation.
Policies and Procedures – Follow established policies, procedures and standards defined by the department.
Communications
- Demonstrate strong communication and human relationship skills.
Vendor Management – Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor.
Documentation – Produce and maintain technical documentation on the assigned systems.
Reporting – Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues.
Documentation includes current status and problem documentation summary within the problem management system.
Project Management
- With supervision, execute priorities, understand business application, answer technical questions and perform all assigned tasks.
Serve as a resource to the project team for assigned client applications.
Teamwork – Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
Customer Service
- Provide effective Customer Service by being courteous, polite and friendly toward others at all times.
Acknowledge customers immediately in order to determine need and help the customer resolve issue or request.
Participate in departmental programs that promote and deliver exceptional customer service.
Other – Perform other duties and special projects as assigned by the Market Operations Manager.
Requirements: High School Diploma 0
- 1 years of experience Work Schedule: 8AM
- 5PM Monday-Friday Work Type: Full Time
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you’ll provide support to users and assist with the help desk line. You’ll also…
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you’ll…
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
Quad Franklin is seeking a Freight Operations Coordinator. Job responsibilities include Effectively monitor and coordinate the flow of product, information, and/or shipments to ensure production and client needs are met. This includes monitoring of schedules and shipments, preparing documentation and labels, investigating shortages/discrepancies, and communicating necessary information to internal and external customers. This is accomplished through use of professional effective communication, organizational skills and use of Powered & Industrial Equipment, mobile and desktop PCs and scanning equipment.
KEY RESPONSIBILITIES
In order of importance
· Accurately monitor and coordinate production schedules and inventory to ensure all product is available when needed for interplant or outbound shipment
· Investigate any over & under consumption and help resolve any production discrepancies and document results
· Communicate with internal departments and external customers (Vendors typically include logistics companies) to coordinate proper documentation needed for all department receipts and shipments
· All other duties as assigned; may include, schedule delivery and shipment appointments, route product to loads, entering order requests for miscellaneous shipments and accurately prepare verifying various departmental documents and material handling.
· Actively participate and follow all Safety and Lean regulations, policies and initiatives.
JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education: High School Diploma or General Education Degree
Experience: Minimum of 5 years of similar experience preferred
Certificates, Licenses, Registrations: Quad Powered Industrial Vehicle Certification (Forklift and Clamp Truck)
Knowledge, Skills & Abilities:
Strong organizational and problem solving skills
Demonstrated ability to work independently without close supervision
Ability to effectively and professional communicate both verbally and written.
Proficient knowledge of departmental programs, applications and computer operating systems
Ability to work effectively with co-workers and all other internal/external contacts to promote teamwork
Proficient knowledge and ability to use desktop and mobile PCs
Ability to work Quad assigned work schedule including rotation shifts, day, night, weekends and overtime as needed
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace
MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY
JOB DESCRIPTION
The Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) working from home, you will:
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) (Remote) role include:
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- Computer Requirements:
- Bring your own device - This position does not loan equipment
- Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
- Operating System: Windows 11+
- RAM: 8GB or higher
- Processor: Intel i5/AMD Ryzen 5 or higher
- Internet Requirements:
- DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
- Speeds: 10 mbps download and 3 mbps upload or higher
- While working, you will be required to hardwire with an ethernet cable
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary for this position is $16/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay early, when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.
JOB AVAILABILITY:
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.
Remote working/work at home options are available for this role.
L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Lead, Mechanical Engineering - Thermal Analyst
Job Code: 33517
Job Location: Wilmington, MA
Job Schedule: 9/80 (Every other Friday off!)
Relocation: Relocation assistance is available to qualified applicants
Job Description:
L3Harris has an opportunity for a highly skilled Thermal Analyst to join our talented engineering organization. The Thermal Analyst will be a technical leader across multidisciplinary teams of engineers to create the best overall system design including thermal design, analysis, and test of optical systems operating in harsh space and ground environments. The candidate will possess in-depth understanding of aerospace thermal engineering technology and payload architectures for spacecraft sub-systems and instruments. These talents are used to direct and oversee teams who specialize in conductive, convective, and radiative analyses, understanding of heat pipes, radiative heat transfer, and thermal control hardware design (thermal blankets, surface treatments, heater tapes, thermistors) and the interaction with optical structures in order to minimize optical errors, and achieve operational temperatures. The role requires utilizing state of the art custom software in conjunction with Thermal Desktop and Finite Element Analysis (FEA) packages and often mentor other Thermal Analysts in the use of such tools.
Essential Functions:
* System level thermal design & development, payload level integration and test, and risk mitigation for space-based environments
* Perform thermal design and analysis tasks on complex mechanical hardware including precision mechanisms, electro-mechanical devices, aerospace mechanism design, complex electronics packaging, supporting space-based deployable mechanisms, avionics, innovative thermal and ground based systems
* Create and analyze design concepts using thermal analysis software & FEA
* Defines and establishes the technical approach to meet assigned objective
* Directs, coordinates and provides assistance to engineering team in order to meet assigned objectives
* Program support also includes requirements derivation and verification, system architecture development, loads derivation, trade studies, design sensitivity/optimization studies, preliminary and final design analysis, generation of analysis documentation (including presentation materials, and deliverable data packages), and leading system test activities
* Organization of thermal design and analysis as an IPT lead; frequently interfacing directly with customer technical leads and management.
* Prepares reports, formal documentation and presentation materials summarizing analysis results and present results to both external and internal groups, including leadership and customers
* Participates in and present information for Preliminary Design reviews (PDR), Critical Design Reviews (CDR) and Technical Interchange Meetings (TIM)
* Interfaces with outside suppliers/customers and other engineering disciplines to drive designs to closure (Structural, Systems Engineering, Electrical, Manufacturing, Performance, Quality, Configuration Management)
* Presents design details at program reviews to customers and independent reviewers
* Development of thermal test plans to manufacture and test payload sensor systems
* Support new business opportunities
* Mentor junior level engineers
Qualifications:
* Bachelor's Degree in Mechanical Engineering or other related engineering or science degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience
* 7+ years of professional experience using thermal analysis tools such as Thermal Desktop (preferred), Sinda, Flotherm, Icepak, etc.
* 4+ years of providing technical leadership to a multi-disciplinary mechanical engineering team through system requirements, design, analysis, test, hardware build, delivery and launch
* Professional experience with thermal analysis of mechanical and electronic systems, in space, air or ground environments
* Professional experience with thermal vacuum testing
* Ability to obtain and maintain a U.S. TS/SCI Security Clearance
Preferred Additional Skills:
* Experience with finite element analysis software
* Able to support design decisions with well documented engineering analyses and calculations
* Able to analyze problems and to focus and drive down to the root cause of problems quickly
* Experience in leading engineering teams from conceptual through detailed design phases
* Experience as a lead engineer, project engineer, or IPT lead is a plus.
* Experience with Microsoft office tools (Word, Excel, PowerPoint, etc.)
* Active TS/SCI clearance
In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $122,000.00 - $227,000.00 . This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Forensic Analyst.
As a Forensic Analyst, you are responsible for managing and conducting investigations related to data collections, forensic data, file, email analysis and data recovery within a wide variety of dynamic environments. You will work with internal and external clients in a consulting and advisory capacity to establish their requirements for the collection, processing and reporting of data. Providing consultancy on data collection and investigations will be a key aspect of the role and as such you will carry out full forensic analysis from collection through to analysis and reporting using tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX. The role will also include providing technical advice to Sales and Business Development Staff. This will involve joint consultancy in the scoping phase of projects.
Remote, work from home opportunity, weekly travel to Dallas (candidates must be based around this area).
Responsibilities
- Bachelor's degree (B.A./B.S.) from a four-year college or university or a technical school certificate in science related areas and 3+ yrs. relevant experience or equivalent combination of education and experience.
- Consult with key stakeholders to gather requirements, scope the project and provide consulting solutions for proper data collection, investigations and reporting. Work with the project team determine and execute established computer forensic protocol, processes and chain of custody as required per investigation/engagement. Compose reports, affidavits, and depositions and participate in court testimony as needed.
- Conduct or assist with forensic acquisition and preservation of electronic data from a wide range of information technology environments and platforms including social media and mobile devices. Participate in on-site and remote imaging and data captures. Coordinate and track all electronic collection activities, maintain chain of custody and project lifecycle documentation to ensure computer forensic protocols are met.
- Provide full Computer Forensic analysis of data using established tools and techniques. Perform analytical analysis focused on datasets such as computer operating system logs, pen trap, hard drives, mobile phones, log-ins and activities connections. Use network theory and data mining concepts to reveal relationships, patterns trends and statistics, link analysis, time line analysis and data visualization techniques. Meet expected timelines for customer output and reports, based upon findings per customer objectives. Follow accepted forensic protocol to capture media images and conduct analysis needed to provide output and reports to meet customer objectives within the expected timelines.
- Provide effective professional communication with customers through all forms of communication including direct contact, voice, e-mail, fax, etc, while demonstrating the ability to effectively communicate in a fluent, comprehensive and professional manner
- Provide a high level of customer service and technical support as needed or required. Assist case managers with customer conference calls and questions, and help answer customer questions about reports and accessing output data that has been provided to them
- Learn the proper methods and techniques used for conducting forensic investigations. Show the ability to learn and understand the advanced skills necessary to conduct larger scale computer forensic investigations
- This role may require the individual to be part of an on-call program which may require 24/7 availability from time to time as needed
- Long hours and shift work are a requirement to meet the deadlines of CF projects
- Additional responsibilities may include documentation and training of learned knowledge to engineers and/or sales teams, or temporary departmental work as needed
Qualifications
- Hands-on experience with laptops, desktops, etc.
- Understanding of Network Architectures
- KLDiscovery Ontrack proprietary Data Recovery Tool knowledge and/or experience. For new (external) candidates, this knowledge and experience will be gained through training after hire. Candidate must achieve at least a basic proficiency level with certain tools.
- Good communication and organizational skills
- Experience with analysis and reporting tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX
- Extensive hands-on experience with laptops, desktops, etc.
- Hands-on experience with forensic investigations of systems
- LAN support, troubleshooting, auditing, security risks
- Administration of Windows based systems and networks
- Administration of non-Windows based systems and networks (Linux/Netware)
- Experience with e-mail based systems
- Civil or Criminal investigations background
- Excellent communication and organizational skills
- Good or excellent Report/Affidavit drafting skills
- Some or substantial testifying experience
- Occasional travel is required, up to 25%
What We Offer
- A friendly and welcoming team-oriented environment
- Opportunities for career advancement and growth
- Business casual dress
- Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability
- Paid Time Off & 401k retirement savings plan with company match
Our Cultural Values
Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:
- Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
- Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 40+ locations across 19 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
Primary Responsibilities:
* Oversight and technical analysis of incoming end user service requests.
* Provide on-site support to MedExpress Administrative offices during regular business hours:
* Client desk side support
* Audio/ Video Conference room support
* Troubleshoot advanced hardware issues with PCs and peripherals:
* Desktop/laptop PCs
* Hardware Components
* Printers
* Scanners
* Deployment of new PCs and laptops
* Software image deployment
* Installation of additional application software
* Advanced Helpdesk troubleshooting tasks including, but not limited to:
* User account management
* File server/share management
* Exchange mailbox administration
* Network-based printers and multi-function device
* Fully documents problem symptoms and captures all relevant system and application information within the IT knowledge base system
* Independently resolves most problems/questions that arise, and consults with senior team members or other technical staff only on unusual or especially difficult issues
* Recognizes problem issues that affect multiple end users and work with other IT teams to prioritize and solve quickly
* Log all calls in the Service Desk ticketing systems
* Escalate all out of scope issues in adherence of SLA timelines
* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
* Persistent review of the aging ticket queue to ensure SLA goals are achieved
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Description:
Lead end‑to‑end project delivery of Power Platform solutions, including Model‑Driven Apps, Canvas Apps, Power Automate flows, Power Pages, and Dataverse integrations. Translate business requirements into functional solution designs, ensuring alignment with Power Platform best practices, Microsoft’s Center of Excellence (CoE) guidance, and enterprise governance. Manage solution architecture discussions with technical teams to define data models, Dataverse tables, business rules, security roles, and app logic.
Primary Responsibilities:
- Lead end‑to‑end project delivery of Power Platform solutions, including Model‑Driven Apps, Canvas Apps, Power Automate flows, Power Pages, and Dataverse integrations.
- Oversee testing cycles, including app performance, accessibility, and device responsiveness for mobile and desktop scenarios.
- Lead projects involving Power Automate flows for process automation, RPA/desktop flows, and system integrations
- Primary liaison between Ascendum and client. Responsible for providing status reports, working with the internal team on specific projects, Project timelines, etc.
- Work with clients on reviewing requirements and assisting in the design of applications as it relates to their requirements.
- Performing Unit Testing of projects where application development is involved and coordinate issue remediation with the team.
- Project Monitoring and Reporting – Monitor and report on existing projects, providing tracking data to Directors for them to ensure timely execution and completion of all projects. Track and report projects for resource forecasting, project labor tracking, project budget versus actual reporting.
- Project Management Systems Data Entry: collect, organize and enter data into Project Management Systems as assigned including resource forecasts, time reporting, training requirement management.
- Provide Administrative support for maintaining client billing and invoicing
- Data analysis - Analyze project management systems to identify and document agreed to processes and recommend continuous process improvements for review with senior leadership to guide their decision making.
- Project Management Reports - In partnership with the project manager and project leaders, develop project reports to be delivered to senior leadership. Collaborate to develop KPIs; produce associated reports. Design, develop and produce overall PMO reports as required.
- Evaluate and make continuous improvement recommendations on processes. Collaborate on new PM technology and where applicable lead implementation.
Skills/Qualifications:
- 6+ years Project Management and/or Business Analysis/Project Support experience
- Exceptionally thorough, meticulous and with great attention to detail for project management system data entry and update
- Familiarity with Project Management and Professional Services Management Tools and methodologies, specifically BQE.
- Understanding of the Microsoft 365 ecosystem specifically SharePoint, Teams, OneDrive and Power Platform – Power Apps, Power Automate, Power BI and Copilot
- Excellent computer skills including Microsoft Office Suite/M365
- Excellent organizing and prioritization skills
- Excellent analytical and critical thinking skills
- Excellent written and verbal communications skills
- Bachelor’s degree preferred
Service Desk Analyst
ONSITE 5 days a week in Millbury, MA
Must Haves:
- Associate or Bachelor’s degree in IT, Computer Science, or equivalent experience
- 2+ years in an IT support or service desk role
- Strong customer service and communication skills
- Experience supporting Microsoft 365 and Entra ID (Azure AD)
- Working knowledge of desktop hardware and basic networking (LAN/WAN, VPN, Wi‑Fi)
- Able to manage multiple tickets in a fast‑paced manufacturing environment
Key Responsibilities
- Provide first‑line IT support for on‑site and remote users
- Troubleshoot hardware, software, and connectivity issues
- Support desktops, laptops, mobile devices, printers, and peripherals
- Install and maintain Windows PCs and related hardware
- Manage IT tickets, document issues, and escalate as needed
- Track and manage IT assets
- Support onboarding and offboarding (equipment setup and recovery)
- Perform basic user account and access changes (email, security groups, file access)
- Provide first‑level support for Microsoft 365 and business applications (ERP exposure a plus)
- Assist with plant floor IT equipment maintenance
- Support IT projects and occasional after‑hours requests
Appraisal Analyst – HELOC’s and Mortgage
Fulltime
In the Appraisal Analyst role, you will review the Desktop Exterior and Desktop Interior assessments to evaluate and sign off on a property’s valuation for a large bank in the US. When taking a decision about a property’s valuation, you will ensure compliance with Federal/State laws to ensure that loans that are secured with real estate are protected with adequate collateral value.
In the role of Process Specialist, you will execute transactions as per prescribed guidelines and timelines, review and validate the inputs from the other team members, support your manager in training activities, daily operations reviews, and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys.
Responsibilities and Duties
Responsible for reviewing property valuations to ensure compliance with Federal/state law to ensure that loans secured with real estate and protected with adequate collateral value.
Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Successfully use critical thinking and analytical skills to review collaterals
- Develop and maintain a strong understanding of Mortgage Lending products, policies, processes, and their collateral requirements.
- Obtain required collateral documentation per program requirements from internal clients, external clients, vendors, and third-party sources.
- Perform a detailed review of all collateral documentation to ensure that loans meet portfolio and investor guidelines.
- Identify and escalate collateral issues to the appropriate teammate for further evaluation.
- Consistently communicate with other departments and sales to ensure pipeline metrics and quality guidelines are met.
- Adhere to all compliance regulations and controls.
- Develop and maintain positive working relationships with co-workers, internal and external clients, business partners, and vendors.
Qualifications
Basic
- High School Diploma or GED equivalent
- At least 2 years of relevant work experience
Qualifications Preferred
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Two to three years of mortgage or consumer lending experience
- Two to three years of continuous collateral review and approval experience
- Excellent Communication skills, both written and verbal, in relating to internal and external clients
- Demonstrates proficiency in basic computer applications such as Microsoft Office software product
- Understanding of appraisal compliance and generally accepted appraisal rules
- Experience with using appraisal and market evaluation tools
- Demonstrates proficiency in mortgage automated processing systems
- Basic knowledge of bank services and products
Note: Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people’s practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Position Summary:
The Service Desk Technician has primary responsibility to provide desktop support for a broad range of technologies and end-users across multiple areas of the business. This role responds to reported incidents, problems and requests with accuracy and in a timely fashion. The Service Desk Technician is responsible for answering IT requests via phone or email and provide solutions by explaining resolutions clearly and concisely to internal customers. This role will be working on-siteat our Home Office in Massillon, OH.
Essential Functions
· Provide first level technical support for store and home office personnel.
· Provide Workstation/Laptop support for store and home office personnel.
· Provide hardware support for stores and home office personnel (including but not limited to desktops, laptops, peripherals, multi-function printers, VoIP phones, tablets, and smartphones).
· Provide software support for critical and non-critical business applications for store and home office personnel.
· Provide user account support including provisioning, deprovision, and maintenance for network and application systems.
· Communicate with software/hardware vendors to resolve more complex issues.
· Track software/hardware licensing and support in IT Asset Management solution.
· Document and record all issues in IT Service Management solution (ITSM).
· Escalate complex issues to senior technicians or system administrators as needed.
· Create, follow, and maintain detailed standard IT operating procedures to ensure efficient and repeatable processes.
· Assist with IT projects and objectives as needed.
Key Competencies:
· Proficient using Microsoft Windows 11 as day-to-day Operating System.
· Familiarity with common line of business applications (Teams, Outlook, Word, Excel, Adobe).
· Familiarity with managing computers, users, and groups using Microsoft Active Directory and Office 365
· Basic understanding of core computer network fundamentals (TCP/IP, OSI model, switching, routing, firewalls).
· Basic Computer Hardware/Software troubleshooting skills
· Excellent customer service and interpersonal skills.
· Excellent organizational skills.
· Strong oral and written communication skills (technical and non-technical).
· Ability to collaborate in a team environment and maintain a positive attitude.
· Ability to travel occasionally for up to 3 hours as required to retail store locations (reliable transportation required).
· Ability to respond to store and home office personnel after-hour and weekend requests.
· Motivation to learn new skills.
Education, Experience, and Certifications:
· 1-2 years of prior experience in IT support or service desk or help desk role preferred
· Previous experience with Halo ITSM or equivalent Service Desk solution a plus
· CompTIA A+ preferred
· CompTIA Network+ preferred
The IT Field Engineer is responsible for delivering on-site technical support, installing and maintaining IT systems, and ensuring the reliability and performance of hardware, software, and network infrastructure across multiple business locations. This role requires hands-on expertise with systems such as Windows OS, enterprise networking, and cloud-based tools. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to providing exceptional service in dynamic field environments.
As an IT Field Engineer, you will:
- Deploy servers, network switches, desktops, laptops, printers, and other devices.
- Configure routers, switches, firewalls, and wireless access points.
- Support network infrastructure, including LAN/WAN connectivity.
- Diagnose and repair malfunctioning equipment such as desktops, laptops, printers, and servers.
- Perform routine maintenance and upgrades to ensure optimal system performance.
- Assist with IT asset inventory and lifecycle management.
- Document service activities, system configurations, and technical resolutions.
- Ensure compliance with company IT policies and security protocols.
- Travel to company sites as required, sometimes on short notice.
- Represent the IT department professionally during field visits.
- Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
- Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
- Performs all other duties as assigned.
Qualifications:
- Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 1+ years of experience in IT support or field engineering roles.
- Strong knowledge of Windows operating systems, networking fundamentals, and common enterprise software.
- Experience with hardware installation, system imaging, and remote support tools.
- Excellent troubleshooting and diagnostic skills.
- Strong interpersonal and communication abilities.
- Valid driver's license and willingness to travel.
Benefits:
- Medical, Dental, Vision, & Life Insurance
- 401(k) with a company match
- PT0 & 11 1/2 Paid Holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled
Employer
City of Kirkland
Salary
$87,107.49 - $102,479.52 Annually
Location
Kirkland, WA
Job Type
Full-Time
Job Number
202100742
Location
City Manager's Office
Opening Date
02/24/2026
Closing Date
3/15/2026 at 12:00 AM Pacific Time (US & Canada); Tijuana
FLSA
Non-Exempt
Bargaining Unit
AFSCME
Job Summary
- Supports the implementation of the City's communications program, including development of print publications, web content, social media, cable TV programming, and news media.
- Maintains, recommends improvements, and implements changes to the City Constituent Customer Service Portal. Coordinates functions with software vendor and trains City staff on the effective use of the software.
- Responds to customer inquiries regarding City and City programs: screens and prioritizes inquiries, ensuring that questions are responded to by distributing requests to the appropriate City staff or by providing service directly.
- Assists in Council communications including preparation of staff memos, Council presentations and public speaking points.
Essential Duties and Responsibilities
- Assists in researching, writing, publishing, and distributing media releases, City newsletter articles, fact sheets, and public education materials related to City programs and events.
- Drafts and designs brochures, flyers, invitations, and other documents to promote the City and inform the public.
- Conducts story research, script writing, and on-camera stand-up appearances for City produced videos and City cable news programming.
- Writes, edits, proofreads, and uploads content for the City's website including integration of text, images and video.
- Posts and monitors City social media sites and monitors external sites related to City interests.
- Provides planning and logistical support for events such as ribbon cuttings, dedications, and public appearances of City officials and community outreach events.
- Conducts special research projects as needed.
Peripheral Duties
- Serves as backup Public Information Officer during emergencies and disasters working within the City's Emergency Operations Plan.
Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!
If you ask our employees why they love where they work, they'll tell you about the great people, work environment, supportive management and City Council, and fearless innovation.
We also invest in you!
Competitive Wages:
We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees.
Awesome Benefits:
The City offers benefits that are unmatched by most other employers. Please click on the benefits tab above to view more details.
Childcare Programs:
To help address the challenge of finding reliable childcare, the City of Kirkland has reserved spots for City employees at local and regional service providers, available at a discount. New employees gain access to Kirkland's reserved spots as soon as they start employment. Learn more!
Training and Career Development: The City of Kirkland believes in developing its employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.
Knowledge, Skills and Abilities
Knowledge of
- Microsoft Office software and illustration and layout programs such as InDesign.
- Media outlets and distribution protocols and AP style writing.
- General knowledge of municipal services and functions.
- Excellent written communication and ability to quickly produce newsletters, flyers, brochures, and other documents that are attractive and informative for the target audience.
- The use of web-based communication and social media for communicating with the public.
- Desktop publishing programs and techniques.
- Video production, script writing and producing content.
- Organization and listening skills.
- Conduct research using web-based resources and City documents and summarize results.
- Develop and maintain strong working relationships with internal customers.
- Work independently on assigned tasks.
- Manage multiple projects.
- Work with a diverse community and sensitivity to issues of equity and social justice.
- Outreach to communities traditionally underrepresented in civic life.
Qualifications
Minimum Requirements
- Education: Associate degree in communications, media, graphic design, marketing, videography, or related field; Bachelor's degree preferred.
- Experience: Three years' experience working in a similar or related position or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Demonstrated knowledge and skill in written communications, video production, media relations, development of social media content, and desktop publishing. Knowledge of local government functions preferred.
- Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.
Other
Machines, Tools and Equipment Used: Work involves computer use and audio/visual equipment (such as digital photo and video cameras).
Physical Demands: Work involves computer use, and occasional lifting of objects up to 50 pounds such as audio-visual equipment and tables.
Working Conditions: Work is primarily performed in an office setting and at other public settings for community meetings. May be required to attend evening and weekend meetings.
Selection Process
Position requires a cover letter (letter of interest) and resume for consideration of application submitted on-line. In your letter, please describe how you meet the minimum qualifications and your interest in this role. Applicants who are invited to interview will be notified by phone or email. Job is open until filled and first review will be made by 15th day of original posting.
The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at 711.
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also...
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll...
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also...
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll...
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also...
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll...
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
