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12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Job Title: Ignition SCADA Developer / Support Engineer

Department: OT / Industrial Automation

Detroit, MI

Full Time

Onsite

Role Overview

Ignition SCADA Developer / Support Engineer in Industrial Automation team. support of real-time industrial dashboards, and operator interfaces using Ignition by Inductive Automation.

HMI/SCADA development, database integration, Documentation, and familiarity with PLC systems and OT networking. This role requires both hands-on technical development and post-deployment support.

Job Descriptions

1. Dashboard & HMI Development

• Design and build high-performance, scalable real-time dashboards using Ignition's Perspective modules.
• Create responsive web-based HMIs for Desktop.
• Utilize templates, tag bindings, scripting, and UDTs for modular and reusable design.
• Develop alarm dashboards, KPI visualizations, production monitoring screens, and operator control interfaces.

2. SCADA Configuration & Deployment

• Set up and configure Ignition Gateways (single and redundant systems), projects, and modules.
• Manage deployment pipelines for Ignition projects in development, staging, and production environments.
• Collaborate with IT/OT to configure OPC-UA, MQTT, and tag providers across distributed systems.
• Implement project versioning, backups, and rollback strategies using Git or Ignition’s project tools.

3. Database & Data Modeling

• Design, query, and optimize SQL databases (PostgreSQL, MSSQL, MySQL) for process data and reports.
• Build dynamic datasets from historical tag data, transactional systems, and ERP/MES interfaces.

4. Scripting & Logic

• Write Python (Jython) scripts for dynamic behavior and data processing.
• Develop Gateway Event and Tag Change Scripts.
• Use Ignition Expression Language and Python for custom logic, bindings, and calculations.

5. Document & Report Generation

• Design and generate project Documentation for HMI and SCADA
• Schedule and deliver reports via email, file export, or shared drives.
• Create compliance reports (batch, downtime, traceability, OEE) integrated with MES or third-party systems.

6. System Support & Maintenance

• Monitor SCADA performance, logs, tag usage, and database performance.
• Troubleshoot and resolve runtime errors, deployment issues, and integration bugs.
• Support Ignition platform.
• Create user guides, SOPs, and technical documentation for all developed solutions

Technical Skills

• Strong expertise in:
• OPC-UA, MQTT, and Modbus protocols
• PLC Integration (Rockwell, Siemens, or equivalent)
• Ignition Gateway configuration and deployment
• Solid understanding of:
• OT network topologies and SCADA architecture
• HMI/SCADA security best practices
• Data historian and time-series data management

Tools & Platforms

• Ignition by Inductive Automation (Core modules, Perspective, Reporting)
• Database Systems: PostgreSQL, SQL Server, MySQL
• Version Control: Git, Bitbucket, GitHub