Github Connectivity Issues Jobs in Usa

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

Job Title: Field Support Officer (FSO) – IT Support

Location: Covington

VA

Evadale

TX

Cottonton

AL

Roanoke Rapids

NC

Longview

WA

Job Description:

We are looking for a Field Support Officer (FSO) to provide onsite IT support for network and end-user devices. The candidate will be responsible for troubleshooting network connectivity issues, switches, printers, and Wi-Fi to ensure smooth IT operations.

Responsibilities:

• Provide onsite support for network connectivity and LAN issues.
• Troubleshoot and maintain network switches and basic networking devices.
• Install and support printers and resolve printing issues.
• Troubleshoot Wi-Fi connectivity and access point issues.
• Support desktops, laptops, and peripheral devices.
• Respond to user tickets and resolve technical problems.
• Escalate complex issues to the network or infrastructure team when required.

Requirements:

• Basic knowledge of networking, switches, printers, and Wi-Fi.
• Experience in IT support or field support.
• Good troubleshooting and communication skills.
• Ability to provide onsite technical support.

Job Title: Field Support Officer (FSO) – IT Support

Location:

Covington VA

Evadale TX

Cottonton AL

Roanoke Rapids NC

Longview WA

Job Description:

We are looking for a Field Support Officer (FSO) to provide onsite IT support for network and end-user devices. The candidate will be responsible for troubleshooting network connectivity issues, switches, printers, and Wi-Fi to ensure smooth IT operations.

Responsibilities:

• Provide onsite support for network connectivity and LAN issues.
• Troubleshoot and maintain network switches and basic networking devices.
• Install and support printers and resolve printing issues.
• Troubleshoot Wi-Fi connectivity and access point issues.
• Support desktops, laptops, and peripheral devices.
• Respond to user tickets and resolve technical problems.
• Escalate complex issues to the network or infrastructure team when required.

Requirements:

• Basic knowledge of networking, switches, printers, and Wi-Fi.
• Experience in IT support or field support.
• Good troubleshooting and communication skills.
• Ability to provide onsite technical support.

The Network Resident will be responsible for managing, configuring, and maintaining the NVIDIA-based data center network fabric. This role ensures optimal network performance, resolves switch access issues, maintains physical connectivity across racks, and integrates network telemetry into the organization’s observability platform.

Key Responsibilities

• Configure and manage a three-tier NVIDIA switch fabric including:
• 5400 Series – 400G/800G core fabric
• 3400 Series – 10G management tier
• 2200 Series – 1G distribution tier
• Provide configuration and operational support for Intervision-provided 2200 series switches.
• Troubleshoot and resolve authentication/access issues on network switches and integrate them into the network fabric.
• Ensure proper physical connectivity and cabling to designated rack zones and cabinet infrastructure.
• Integrate switch telemetry and monitoring with OpenTelemetry (OTEL) and the existing observability platform.
• Support the migration of the observability system from the Development Cluster to the Infrastructure Cluster.
• Monitor network performance, availability, and fabric visibility.

Required Skills

• Strong experience with data center networking and switch configuration
• Experience with NVIDIA networking switches / Spectrum / Cumulus or similar
• Knowledge of high-speed Ethernet networks (10G–800G)
• Troubleshooting of switch access, authentication, and connectivity issues
• Experience with network monitoring, telemetry, and OpenTelemetry
• Familiarity with data center rack architecture and cabling

Preferred Qualifications

• Experience in AI/HPC infrastructure networking
• Knowledge of observability platforms and telemetry pipelines
• Hands-on experience with large-scale fabric deployments

Job Title: IT Deskside Support Staff

Department: Information Technology

Reports To: IT Support Manager / IT Operations Manager

Job Summary

The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.

Key Responsibilities

• Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
• Diagnose and resolve hardware, software, operating system, and application issues
• Install, configure, and upgrade computer systems, software, and standard applications
• Support Windows operating system and common business applications (e.g., Microsoft 365)
• Set up new user workstations, including hardware deployment and user account configuration
• Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
• Respond to IT service requests and incidents according to defined SLAs
• Escalate complex issues to infrastructure or specialized support teams as needed
• Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
• Maintain accurate documentation of incidents, solutions, and asset inventory
• Educate users on basic IT usage, security awareness, and best practices

Required Skills and Competencies

• Strong customer service and interpersonal skills
• Hands-on experience with desktop and laptop hardware troubleshooting
• Knowledge of Windows 10/11 and/or macOS environments
• Familiarity with Microsoft 365, email systems, and common office applications
• Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
• Ability to follow procedures and document technical issues clearly
• Good time management and multitasking abilities

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–3 years of experience in deskside, desktop, or helpdesk support roles
• Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)

Working Conditions

• Primarily on-site role in Washington, IA with frequent interaction with end users
• Occasional on-site role in Coralville, IA
• May require occasional after-hours or weekend support
• Some lifting of IT equipment (desktops, monitors, printers)

Preferred Attributes

• Patient, proactive, and solution-oriented mindset
• Ability to work well in a team-oriented support environment

Duration: 6 months contract

Job Description:

• We are seeking a Mac Support Technician with hands-on JAMF experience to provide Tier 1 technical support for Mac devices and end users. This role is responsible for device deployment, troubleshooting, ticket management, and supporting day-to-day IT operations.

Responsibilities:

• Provide Tier 1 support for Mac hardware, macOS, software applications, connectivity, and peripherals
• Image, configure, and deploy Mac devices using JAMF
• Manage device inventory, policies, and updates in JAMF
• Perform password resets and assist users with MFA setup and troubleshooting
• Troubleshoot email, VPN, Wi-Fi, and basic network connectivity issues
• Use ServiceNow (or similar ticketing system) to log, track, prioritize, and resolve incidents
• Escalate complex technical issues to Tier 2/Engineering teams as needed
• Coordinate warranty repairs, device replacements, and hardware upgrades
• Maintain documentation for common issues and solutions

Experience:

• 1–3 years of IT support experience
• Strong hands-on experience with Mac devices and macOS troubleshooting
• Experience using JAMF for device management and deployment
• Familiarity with ticketing systems (ServiceNow preferred)
• Experience supporting password resets and MFA authentication

Skills:

• Troubleshoot
• Ticketing systems

Education:

• Bachelor’s degree or equivalent experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Deepak

Email:

Internal ID: 26-04330

ATI has been named "Best Places to Work in SC" from 2

This is a full-time opportunity with benefits

ATI provides Medical, Dental and Vision Plan options

Flexible Spending Accounts, including health and dependent care accounts

403B Retirement Savings plan with a very competitive company contribution

Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days

Life Insurance paid by ATI

Paid Parental Leave

Short-Term & Long-Term Disability Coverage paid by ATI

Employee Assistance Program

Tuition Reimbursement Program

Flexible work schedules

ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.

ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. Traditionally, these processes are complicated and burdensome. That’s where ATI comes in. We simplify and streamline processes to make it all work. When you work at ATI, you become a part of something larger than yourself. Our collective work – no matter what department or division you work in – ultimately enables the warfighter, saves lives, and diversifies the industrial base. At our core, ATI is a service organization. We are in service to others; it’s what we do, and it’s who we are.

Position Description:

The IT Support Coordinator plays a central role in supporting daily technology operations, coordinating IT support activities, and ensuring smooth communication between technical teams, end users, and external vendors. This position helps maintain the organization’s IT assets, systems, and processes while supporting ongoing technology initiatives. Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. We offer a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

**This position offers a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.**

Essential Functions:

• Coordinates and helps organize IT support requests to ensure timely resolution and appropriate escalation.
• Serves as a liaison between technical staff and non-technical departments to gather requirements and communicate updates.
• Maintains accurate inventories of hardware, software, and licensing records
• Assists with vendor coordination and third-party service activities as directed
• Supports planning and scheduling of IT projects, system upgrades, and deployments
• Tracks and maintains records for hardware and software assets throughout their lifecycle.
• Provides basic user training and guidance on software tools and security best practices.
• With guidance helps develop, update and maintain IT documentation, including configurations, processes, and troubleshooting guides
• Supports implementation of software updates and security patches.
• Assists with audit and compliance documentation preparation.
• Supports onboarding and offboarding by provisioning and deactivating user accounts and equipment.

Additional Responsibilities:

• Assures consistency in work and resolves or elevates issues as appropriate.
• Ensure proper documentation of IT processes.
• Continuously seeks opportunities to streamline processes and improve efficiencies.
• Other duties as assigned.

Qualifications:

• A Bachelor’s Degree and 2 years of relevant working experience or an Associate’s degree in Information Technology, Computer Science, or related field is and 4 years of relevant experience, is required.
• One to two years of experience in IT support, help desk, or a related technical role; internships or equivalent hands‑on experience are acceptable.
• Working understanding of project coordination activities, such as tracking tasks, documenting updates, and communicating status.
• Working knowledge of Microsoft Windows operating systems, Microsoft 365, and common business applications.
• Understanding simple networking tasks such as connecting devices to a network, identifying basic connectivity issues, and following troubleshooting steps.
• Ability to follow documented processes, use ticketing systems, and track work effectively.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Strong verbal and written communication skills with the ability to convey technical information clearly.
• Awareness of basic cybersecurity best practices, such as password hygiene and software update importance.
• Ability to work independently and collaboratively with cross‑functional departments.
• Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident, or a political asylum in the U.S. Individual must meet the definition of “a U.S. person” upon hire due to the risk assessment of this position.
• This position is subject to a background check that includes a review of criminal records. In reviewing an applicant’s criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position. The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination. Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.

Ability to use phone and computer systems, copier, fax, and other office equipment.

Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.

Work Environment:

This position is located in an air-conditioned, environmentally controlled atmosphere, and occasionally attend meetings in technology company environments.

Noise level in the work environment is usually moderate.

ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email

Anticipated starting salary is in range commensurate with education and experience:

$58,000 - $62,000

Position Overview

We are seeking a proactive and detail-oriented Help Desk Specialist to provide onsite Level 1 desktop support with 5 year’s experience and demonstrated expertise in Microsoft 365. As the first point of contact for technical assistance, you will play a critical role in ensuring daily operational success by resolving hardware, software, and connectivity issues.

The ideal candidate for this role must be professional, accountable self-starter who takes ownership and excels in troubleshooting, possesses strong interpersonal skills, and is looking for a role with clear opportunities for professional growth.

Role/Responsibilities

The role is full-time, onsite Level 1 desktop support and has room for growth as the candidate achieves success in the role. The candidate is responsible for providing Level 1 support onsite. The candidate will provide day-to-day level 1 technical support and develop practices and processes to achieve these objectives.

As the primary point of contact for technical assistance, you will be responsible for Level 1 (L1) desktop support, infrastructure troubleshooting, and maintaining a high standard of operational discipline. This role offers long-term stability and clear pathways for professional growth and expansion within the organization.

·      Desktop Support: Provide prompt, onsite L1 support for hardware, software, printers, and connectivity issues.

·      Incident Management: Serve as the primary point of contact, responsible for escalating complex issues to senior technical teams and tracking resolution progress.

·      Asset Management: Maintain an accurate IT asset inventory, track equipment repairs/replacements, and ensure all support tickets are meticulously documented.

·      Software Support: Troubleshooting skills in Microsoft 365, email, and video conferencing tools.

·      Demonstrate proficiency in supporting Microsoft 365 and Exchange Online. Manage user accounts, mailbox permissions, licensing, and distribution groups.

·      Collaboration: Work cohesively with Tier II support and other technical teams to resolve multifaceted problems efficiently.

Education & Qualifications

•      Bachelor’s Degree in Computer Science, Information Technology, or related field.

•      5 years' experience in an IT support, helpdesk role.

•      Ability to clearly communicate technical concepts to both technical and non-technical

audiences

•      Valid (non-suspended or limited) Driver’s License and dependable transportation

•      Preferred Certifications-MCP, Office 365, A+, HDI (Help Desk Institute)

•      Technical Expertise: Strong proficiency in Microsoft 365 and Exchange Online is required. You must be comfortable navigating the M365 Admin Center to manage users and mail flow.

•      Excellent abilities to critically think and troubleshoot efficiently

•      Self-starter, self-sufficient with ability to work on multiple tasks with minimal

supervision

 Who You Are

·      Detail-oriented, proactive, and self-directed.

·      Passionate about technology and continued learning.

·      Ability to pick up skills quickly and adapt on the fly.

·      Strong verbal and written communications skills – clear, concise, and timely.

·      Strong organization and documentation skills.

·      Time management skills in prioritizing your daily tasks.

·      Capable of leading, motivating, and holding technical teams accountable.

Compensation and Benefits

·      Full Time Onsite Position

·      Salary- $50,000-$55,000

·      6 month probationary period after which there will be a role review

·      Company Benefits-PTO, health insurance, 401k, holiday pay, etc.

·      Hours: Standard Business Hours, Monday through Friday.

·      Growth: This is a permanent role with a focus on long-term career development and skill expansion.

·      Professional Environment: Join a team that values pride in work, operational discipline, and genuine engagement.