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PLM Assistant | French Connection
G-III Apparel Group
Success Profile:
The PLM Assistant is the PLM expert on the French Connection team. Initiates and manages all styles being bought in PLM or sales/production/technical design teams in order for them to be made into tech packs. Hardworking, hands-on, with the technical know-how to navigate through PLM and manage data, including style information, measurements, fit evaluations, construction, and more.
Reporting to: Fashion Design Manager
Brand/Product Focus: French Connection
Location (On-Site): New York City, Midtown Manhattan – Fashion District
Key Accountabilities:
Product Lifecycle Management:
- Owns the Gerber YuniquePLM data entry process from Tech Pack initiation to style building, BOMS, and edits for French Connection
- Complete tech packs for all purchase orders that go out for lines and special buys
- Make updates and corrections to tech packs if anything needs to be altered
- Communicates cross-functionally to other departments to ensure styles bought flows forward from PLM to production platforms seamlessly
- Maintains communication and check- ins with factories and teams to ensure product life cycle efficiency
- Daily communications with overseas factories
Gerber YuniquePLM:
- Serves as the Gerber YuniquePLM link between the Design and Production teams for all issues related to Gerber YuniquePLM
- Updates Gerber YuniquePLM with any changes after fitting to ensure accuracy
- Inputs changes, as appropriate, to ensure style/SKU accuracy and follows up with teams/factories with confirmation
Trim Development:
- Partners with Design team for trim development and trim approvals
- Organize trim approval records
Education and Experience:
- 1 year+ of experience with PLM in school, internships or professionally, required
- PLM system technical skill proficiency, required
- College degree or equivalent combination of education and/or experience, required
Skills and Behaviors:
- Working knowledge and understanding of fashion, design, development process, required
- Technical skill proficiency using MS Office: Excel, Word PowerPoint
- Technical skill proficiency using CAD and Adobe Creative Suite: Illustrator, Photoshop, an asset
- Strong project management and multi-tasking skills with critical attention to detail
- Confident, engaging interpersonal, verbal and written communication skills
- Motivated to work in a high energy environment at the speed of fashion with ever-changing priorities
- Ability to work independently and work to meet multiple deadlines, proactive and responsive to unexpected problems
- Organized with keen attention to detail and follow through
- Ability to maintain focus and productivity in a fast-paced environment operating at the speed of fashion
- Ability to build and maintain relationships with other departments as well as vendors and other overseas office
What We Offer
- Competitive compensation
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- PTO and paid holidays
- Employee discounts across G-III brands
- Career growth opportunities within a global fashion organization
- A collaborative, innovative environment working with industry-leading brands
The pay range for this position is: $26.45 per hour/$55,000 per year (Annualized salary is based on a 40 hour work week) - $28.85 per hour/$60,000 per year (Annualized salary is based on a 40 hour work week)
Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.
About G-III Apparel Group, Ltd.
G-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution, and marketing, enabling us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands—including some of the most sought-after names in global fashion—our success is driven by our entrepreneurial spirit and deep industry relationships.
G-III’s owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi’s, Vince Camuto, Margaritaville, and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris, and Donna Karan brands.
Product Development Associate | French Connection
G-III Apparel Group
New York City Metropolitan Area (On-site)
Success Profile:
The Product Development Associate works closely with the design team to develop seasonal collections through fabric/trim and sample management. They will work closely with mills to manage and track fabric delivery to allocated factories. They will work closely with factories to manage and track completed samples for their correct and timely arrival for market. They will communicate cross-functionally with technical design, merchandising and production to help align information and seamlessly move the product life cycle from development stages to bulk production. Communicates daily and proactively – to maintain factory communications, answering questions, managing timeline and tech pack priorities.
Reporting to: Fashion Design Manager
Brand/Product Focus: French Connection
Location (On-Site): New York City, Midtown Manhattan – Fashion District
Key Accountabilities:
Communication: Maintain daily communication with design team, vendors and suppliers regarding all aspects of sample development.
Logistics and Development: Create and update seasonal factory development charts, maintaining them with style changes through development process, communicating to factories for their follow up.
Research: Shops competitors within the price point and high-end. Knowledge of trends.
Logistics and Organization: Coordinate package deliveries and organize samples promptly. Track samples in partnership with sales and marketing teams.
Education and Experience:
· Minimum of three (3) years of product development professional work, preferably in women's apparel
· College degree, or equivalent professional work experience, required
· Experience in a high SKU count environment, required
· General understanding of apparel styles, components and construction
· Experience with apparel timelines, calendars, and development process
Skills and Behaviors:
· Advanced MS Excel skills: data manipulation, pivot tables, v-lookup
· Working knowledge of PLM, Illustrator, Photoshop.
· Strong project management and multi-tasking skills with critical attention to detail
· Confident, engaging verbal and written communication skills
· Motivated to work in a high energy environment at the speed of fashion with ever-changing priorities
· Ability to work independently and work to meet multiple deadlines
· Ability to build and maintain relationships with other departments as well as vendors and other overseas offices
What We Offer
- Competitive compensation
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- PTO and paid holidays
- Employee discounts across G-III brands
- Career growth opportunities within a global fashion organization
- A collaborative, innovative environment working with industry-leading brands
The pay range for this position is: $31.25 per hour/$65,000 per year (Annualized salary is based on a 40 hour work week) - $36.06 per hour/$75,000 per year (Annualized salary is based on a 40 hour work week)
Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.
About G-III Apparel Group, Ltd.
G-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution, and marketing, enabling us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands—including some of the most sought-after names in global fashion—our success is driven by our entrepreneurial spirit and deep industry relationships.
G-III’s owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi’s, Vince Camuto, Margaritaville, and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris, and Donna Karan brands.
*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*
Location: Cleveland, Ohio (Onsite)
Relocation assistance is available for qualified candidates not currently located in the area.
Position Summary
The Product Line Manager will oversee the strategy, performance, and lifecycle of a portfolio of broadband connectivity products. This role sits at the intersection of product management, engineering, manufacturing, supply chain, and commercial operations.
A major focus of this role will be on new product development. The successful candidate will help identify market opportunities, guide product development efforts, and support product launches while managing a complex portfolio of more than 10,000 scalable SKUs.
Key Responsibilities
Product Strategy and Portfolio Management
• Own the strategy and financial performance (P&L) of a broadband connectivity product portfolio
• Manage and prioritize a large product portfolio consisting of more than 10,000 scalable SKUs
• Identify market opportunities and translate customer needs into product initiatives
• Monitor competitive activity, industry trends, and evolving broadband technologies
New Product Development
• Lead new product development initiatives in partnership with engineering, manufacturing, supply chain, and marketing teams
• Support the full product lifecycle from concept through launch and ongoing market support
• Coordinate cross-functional teams to bring new products to market successfully
Customer and Sales Support
• Provide product expertise and technical support to internal teams and customers
• Collaborate with sales teams to identify opportunities with broadband and telecommunications providers
• Support the development of responses to customer RFPs and RFQs
Qualifications
• Bachelor’s degree in Engineering, Business, or a related technical field preferred
• Strong technical understanding of outside plant (OSP) broadband infrastructure
• Experience with fiber connectivity products, fiber optic enclosures, or related telecom infrastructure
• Background in product management, market management, or business development within telecommunications infrastructure
• Experience supporting new product development in a manufacturing environment
• Ability to manage and prioritize across a large and complex product portfolio
• Strong analytical and decision-making skills
Additional Information
This is a full-time, onsite position based in Cleveland, Ohio. Relocation assistance is available for candidates who are not currently located in the area.
Critical Systems Technician II, Connected
Location:
19775 Belmont Executive Plaza
Suite 200
Ashburn, VA
Job Id:
951
# of Openings:
1
TITLE: CRITICAL SYSTEMS TECHNICIAN II, CONNECTED
LOCATION: Ashburn, VA
POSITION SUMMARY:
A Critical Systems Technician II, Connected Services is responsible for startups, certifications, preventative maintenance, and scheduled maintenance for battery systems related to Uninterruptable Power Supply systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist with the battery replacements and new installations.
- Assist, as necessary, with preventative maintenance of batteries with minimal disruption to customer.
- Assist in the warehouse when needed.
- Interact effectively with internal and external customers.
- Follow operational, maintenance and emergency methods of procedure (MOPs)
- Ensure strict adherence to critical facility work rule and safety procedures.
- Ability to use hand and general maintenance tools and equipment.
- Keep job site clean during replacement, installs, and maintenance.
- Assist with work in other service divisions (Switch Gear, Operations, HVAC, etc.) as needed.
- Work from schematic diagrams, sketches, and verbal instructions.
- Learn how todisconnect and connectsealedbatteries in cabinets and open racks.
- Learn how to build flooded cell batteryracks, and spill containment systems.
- Learn how to install flooded cell batteries onto rack systems in thecustomerscritical space.
- Learn how to enter pre-installation test readings into our reporting format thru laptop computer.
- Learn how to collect data from PM services and importinto files for reporting purposes.
- Gain experience from preventive maintenance, trouble diagnosis, routine and emergency maintenance and repairs with minimum direct supervision to DC batterysystems
- Regular and reliable attendance is an essential job function.
- Other duties as assigned by Services Management.
- Travel approximately 75% or more
- Must be US citizen
QUALIFICATIONS:
Education/Experience:
- High School Diploma
- Clean driving records a must
- Safe operation of department equipment
- Elementary fix/repair techniques based on directed supervision
- Knowledge of or ability to learn basic AC/DC theory, electronic components, and electronic circuitry
- Complete training on:
- Use of Digital multimeter for AC and DC diagnostic measurements
- Use of Amp Clamp and flexible CT in DC and AC measures
- Use of AlberCellcorderfor use as a battery testing and maintenance tool for a multitude of various battery designs and chemistries
- Show understanding of proper use of:
- Isolation devices to control available voltage potentials.
- Necessary use of Arc-Flash suit and PPE.
- Show competency in the connections of series, parallel, and series-parallel battery strings.
- Understand torque values, torque-mark application, and visual inspection of completed battery cabinet installations.
Computer Skills:
- Proficient knowledge of Microsoft Office including: Word, Excel.
Certificates and Licenses:
- OSHA 10-hour certification
- NFPA-70E Safety Training
- Supervisory Responsibilities:
No supervisory responsibilities
Travel: Approximately 75% or more
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must lift and carry up to 50 - 70 pounds. The employee must occasionally lift and move up to 100 pounds.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Benefits to Joining Our Team
CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
- Health Benefits - (Medical, Dental & Vision Insurance)
- Flexible Spending Account Options
- 401K Plan
- Employer paid Life & Disability Insurance
- Paid Time Off
- Employee Referral Program
- Employee Assistance Program (EAP)
- CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Learn more about CPG by checking out our website here
*We utilize E-Verify
#LI-TG1
Pay Range: $27.21 - $40.82 per hour
Apply for this Position
Critical Systems Technician I, Connected
Location:
21000 Ashburn Crossing Drive
Suite 100
Ashburn, VA
Job Id:
867
# of Openings:
1
TITLE: CRITICAL SYSTEMS TECHNICIAN I, Connected
LOCATION: Ashburn, VA
POSITION SUMMARY:
A Critical Systems Technician I, Connected is responsible for delivery of materials, unloading and loading materials from trucks, buildings and other containment structures, ability to transport/move job material throughout customer facilities, assist with job prep, startups, certifications, preventative maintenance, and scheduled maintenance for battery systems related to Uninterruptable Power Supply systems. A clean driving record is required for this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist with the battery replacements and new installations.
- Assist, as necessary, with preventative maintenance of batteries with minimal disruption to customer.
- Assist in the warehouse when needed.
- Interact effectively with internal and external customers.
- Follow operational, maintenance and emergency methods of procedure (MOPs)
- Ensure strict adherence to critical facility work rule and safety procedures.
- Ability to use hand and general maintenance tools and equipment.
- Keep job site clean during replacement, installs, and maintenance.
- Assist with work in other service divisions (Switch Gear, Operations, HVAC, etc.) as needed.
- Following instructions from Supervisors/Lead Technicians.
- Be able to unload and load batteries onto pallets/moving carts
- Package/prepare pallets of batteries for DOT compliant travel to jobs and scrap yards
- Ability and willingness to travel to job sites, do overnight travel, and work nights and weekends, as needed.
- Learntosafely operateequipment including but not limited to:
- Company vans, trucks, stake body truck, and box truck.
- Manual pallet jacks.
- Electric pallet jacks.
- Moving Carts/Dollies
- Forklift.
- Battery lifting tables.
- Pallet shrink wrapping and banding equipment.
- Electric drills/drivers.
- Torque wrench.
- Hand tools.
- AlberCellcorder, Fluke BT521, Megger and Digital Hydrometerfor battery testing.
- Regular and reliable attendance is an essential job function.
- Other duties as assigned by Services Management.
- Travel 30% or more
- Must be a US citizen
- Able to obtain security clearance is preferred
QUALIFICATIONS:
Education/Experience:
- High School Diploma
- Clean driving records a must.
- Requires basic mechanical aptitude
- Elementary fix/repair techniques based on directed supervision.
- Knowledge of or ability to learn basic AC/DC theory, electronic components, and electronic circuitry.
Computer Skills:
- Knowledge of Microsoft Office including: Word, Excel.
Certificates and Licenses:
- OSHA 10-hour certification
- Must have or ability to obtain certification in DOT, First-Aid, CPR, Adult AED
- Pass NFPA-70E Safety training
Supervisory Responsibilities:
- No supervisory responsibilities
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must lift and carry up to 100 pounds on a regular basis.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Benefits to Joining Our Team
CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
- Health Benefits - (Medical, Dental & Vision Insurance)
- Flexible Spending
- 401K Plan
- Employer paid Life & Disability Insurance
- Paid Time Off
- Employee Referral Program
- Employee Assistance Program (EAP)
CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Learn more about CPG by checking out our website here
#LI-TG1
Pay Range: $22.95 - $34.43 per hour
Apply for this Position
Critical Systems Technician II, Connected Services
Location:
9365 South McKemy St.
Tempe, AZ
Job Id:
942
# of Openings:
1
TITLE: CRITICAL SYSTEMS TECHNICIAN II, BATTERY
LOCATION: Tempe, AZ ( Will require 75% travel)
POSITION SUMMARY:
A Critical Systems Technician II, Connected Services is responsible for startups, certifications, preventative maintenance, and scheduled maintenance for battery systems related to Uninterruptable Power Supply systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist with the battery replacements and new installations.
- Assist, as necessary, with preventative maintenance of batteries with minimal disruption to customer.
- Assist in the warehouse when needed.
- Interact effectively with internal and external customers.
- Follow operational, maintenance and emergency methods of procedure (MOPs)
- Ensure strict adherence to critical facility work rule and safety procedures.
- Ability to use hand and general maintenance tools and equipment.
- Keep job site clean during replacement, installs, and maintenance.
- Assist with work in other service divisions (Switch Gear, Operations, HVAC, etc.) as needed.
- Work from schematic diagrams, sketches, and verbal instructions.
- Learn how todisconnect and connectsealedbatteries in cabinets and open racks.
- Learn how to build flooded cell batteryracks, and spill containment systems.
- Learn how to install flooded cell batteries onto rack systems in thecustomerscritical space.
- Learn how to enter pre-installation test readings into our reporting format thru laptop computer.
- Learn how to collect data from PM services and importinto files for reporting purposes.
- Gain experience from preventive maintenance, trouble diagnosis, routine and emergency maintenance and repairs with minimum direct supervision to DC batterysystems
- Regular and reliable attendance is an essential job function.
- Other duties as assigned by Services Management.
QUALIFICATIONS:
Education/Experience:
- High School Diploma
- Clean driving records a must
- Safe operation of department equipment
- Elementary fix/repair techniques based on directed supervision
- Knowledge of or ability to learn basic AC/DC theory, electronic components, and electronic circuitry
- Complete training on:
- Use of Digital multimeter for AC and DC diagnostic measurements
- Use of Amp Clamp and flexible CT in DC and AC measures
- Use of AlberCellcorderfor use as a battery testing and maintenance tool for a multitude of various battery designs and chemistries
- Show understanding of proper use of:
- Isolation devices to control available voltage potentials.
- Necessary use of Arc-Flash suit and PPE.
- Show competency in the connections of series, parallel, and series-parallel battery strings.
- Understand torque values, torque-mark application, and visual inspection of completed battery cabinet installations.
- Must be a US citizen
- Able to obtain security clearance is preferred
Computer Skills:
- Proficient knowledge of Microsoft Office including: Word, Excel.
Certificates and Licenses:
- OSHA 10-hour certification
- NFPA-70E Safety Training
- Supervisory Responsibilities:
No supervisory responsibilities
Travel: Approximately 75% or more
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must lift and carry up to 50 - 70 pounds. The employee must occasionally lift and move up to 100 pounds.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Benefits to Joining Our Team
CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
- Health Benefits - (Medical, Dental & Vision Insurance)
- Flexible Spending Account Options
- 401K Plan
- Employer paid Life & Disability Insurance
- Paid Time Off
- Employee Referral Program
- Employee Assistance Program (EAP)
- CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Learn more about CPG by checking out our website here
#LI-TG1
Pay Range: $27.21 - $40.82 per hour
Apply for this Position
Associate Designer – French Connection Sportswear
Location: New York City, Midtown Manhattan – Fashion District (On-Site)
Department: Design
Reports To: Design Director / VP of Design
About G-III Apparel Group:
G-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution and marketing, which enables us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands, including some of the most sought-after names in global fashion, our success is driven by our team’s entrepreneurial spirit and our deep relationships across the industry.
Key Responsibilities:
- Create sketches for development, both hand sketches and Adobe Illustrator flats.
- Complete all aspects of design packages including sketching, tech packs, and creating/maintaining line sheets.
- Research and develop innovative trims each season; research and source new fabrics.
- Prepare and maintain tech packs from initial development through bulk production.
- Organize and maintain all design development materials including artwork, trims, fabric worksheets, development samples, finalized tech packs, and line lists.
- Attend garment fittings and assist Technical Designers; revise tech packs and communicate updates to factories.
- Submit and approve artwork, strike-offs, wash panels, lab dips, and related materials.
- Create CAD presentations for internal and external use with speed and accuracy.
- Create and maintain charts for overseas sample requests.
- Communicate daily with factories regarding ongoing product development.
- Prepare samples for meetings and market appointments.
- Enter PLM data and create BOMs for production.
- Coordinate domestic and overseas development to ensure adherence to timelines and calendars.
Who You Are:
- Highly organized with strong project management and multi-tasking abilities.
- Detail-oriented with the ability to manage a high SKU count environment.
- Confident communicator who builds strong relationships with cross-functional teams and overseas partners.
- Motivated to work in a high-energy environment at the speed of fashion with shifting priorities.
- Able to work independently and meet multiple deadlines simultaneously.
- Collaborative and solutions-oriented.
Qualifications:
- 3–5 years of professional apparel design experience.
- College degree in Fashion Design or equivalent professional work experience required.
- Experience in a high SKU count environment required.
- Strong understanding of apparel styles, components, garment construction, and development processes.
- Experience with apparel timelines, calendars, and production lifecycle.
- Proficiency in Adobe Illustrator & Photoshop, MS Excel, and Microsoft Office Suite.
- Advanced MS Excel skills including data manipulation, pivot tables, and VLOOKUP.
- Working knowledge of PLM systems and BOM creation.
- Strong written and verbal communication skills.
What We Offer:
- Competitive hourly compensation
- Comprehensive benefits including medical, dental, vision, and 401(k)
- PTO and company holidays
- Employee discounts
The pay range for this position is $31.25 – $36.06 per hour (non-exempt).
Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.
Equal Opportunity Employer Statement
G-III Apparel Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About G-III Apparel Group, Ltd. |
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications.
This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access.
- Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support.
- Support Microsoft Windows environments across both physical endpoints and virtual desktops.
- Assist users with enterprise productivity applications and internal business systems.
- Provide support for conference room technology, printers, and collaboration platforms.
VDI & Remote Workspace Support
- Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
- Troubleshoot issues related to:
- VDI session connectivity
- Authentication and access issues
- Profile loading or roaming profile errors
- Performance and latency problems
- Application delivery within virtual environments
- Assist with testing and validating VDI updates, patches, and environment changes.
- Work with infrastructure and virtualization teams to escalate and resolve backend VDI platform issues.
Device & Endpoint Management
- Configure, deploy, and maintain corporate workstations, laptops, and mobile devices.
- Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar).
- Perform software installations, upgrades, and patching in accordance with IT standards.
- Maintain hardware inventory and asset records and ensure compliance with asset management policies.
- Support endpoint connectivity to VDI platforms and remote access solutions.
Incident & Service Request Management
- Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity.
- Document troubleshooting steps and resolutions within the ServiceNow.
- Meet defined service level agreements (SLAs) and service quality targets.
- Escalate issues to infrastructure, virtualization, or engineering teams when necessary.
Security & Compliance
- Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements.
- Support multi-factor authentication, endpoint protection, encryption, and access controls.
- Assist with remediation of endpoint or VDI-related security incidents.
- Maintain awareness of security and compliance standards common in financial services environments.
Collaboration & Continuous Improvement
- Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues.
- Create and maintain technical documentation and knowledge base articles.
- Participate in technology rollouts, system upgrades, and office moves.
- Identify recurring issues and recommend process improvements or automation opportunities
**This role is 100% onsite in Colorado Springs, CO
**This role may require some physical activity, including installing or moving equipment.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications.
This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access.
- Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support.
- Support Microsoft Windows environments across both physical endpoints and virtual desktops.
- Assist users with enterprise productivity applications and internal business systems.
- Provide support for conference room technology, printers, and collaboration platforms.
VDI & Remote Workspace Support
- Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
- Troubleshoot issues related to:
- VDI session connectivity
- Authentication and access issues
- Profile loading or roaming profile errors
- Performance and latency problems
- Application delivery within virtual environments
- Assist with testing and validating VDI updates, patches, and environment changes.
- Work with infrastructure and virtualization teams to escalate and resolve backend VDI platform issues.
Device & Endpoint Management
- Configure, deploy, and maintain corporate workstations, laptops, and mobile devices.
- Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar).
- Perform software installations, upgrades, and patching in accordance with IT standards.
- Maintain hardware inventory and asset records and ensure compliance with asset management policies.
- Support endpoint connectivity to VDI platforms and remote access solutions.
Incident & Service Request Management
- Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity.
- Document troubleshooting steps and resolutions within the ServiceNow.
- Meet defined service level agreements (SLAs) and service quality targets.
- Escalate issues to infrastructure, virtualization, or engineering teams when necessary.
Security & Compliance
- Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements.
- Support multi-factor authentication, endpoint protection, encryption, and access controls.
- Assist with remediation of endpoint or VDI-related security incidents.
- Maintain awareness of security and compliance standards common in financial services environments.
Collaboration & Continuous Improvement
- Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues.
- Create and maintain technical documentation and knowledge base articles.
- Participate in technology rollouts, system upgrades, and office moves.
- Identify recurring issues and recommend process improvements or automation opportunities
**This role is 100% onsite in Colorado Springs, CO
**This role may require some physical activity, including installing or moving equipment.
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
Better together:We check our egos at the door. We work together, so we win together.
This position is responsible for the successful ingress of client data into Press Ganey databases. Client data is used to generate surveys (mail, phone and email) and to capture patient, employee and demographics for.
Job Duties:
- Creating new and updating existing InfoTurn import templates: Working in the TESTINFO & INFOTURN databases to create templates that will capture records from client uploads. Writing logical expressions to pull data from the files as necessary. Working with Account Managers and client IT contacts to verify upload settings such as languages, sampling, precodes, etc... Using tools to test and validate data. Submits for quality inspection by Senior/Lead EDI. Create FTP account and train client on the transmission process. Monitor uploads after implementation to ensure data imports are successful.
- EDI Cases: works independently to address open EDI cases. Writes advanced SQL statements to troubleshoot and define error causes. Reviews and deciphers FTP Server logs to troubleshoot and resolve advanced connection issues. Removes/alters data residing in the InfoTurn database and coordinates approval from appropriate departments (i.e. InfoTurn, Public Reporting, DAR, Client Experience). Upon request from Client Experience, Patient Advisory Services, Public Reporting or the client, the Senior EDI researches uploaded data concerning records processed, duplicates, errors, mailed, undeliverable, data integrity, FTP connection issues, etc... via V-Train (SQL), Intranet reports, Modify demograph, File Import Explorer, Ppatdemo, File Parser, Ultra-Edit, WS_FTP and/or visual inspection of the imported files.
- Communication: Work with both client and PG staff to coordinate the receipt of test data, data-mapping, and live updates. Explain upload methods and required changes to data. Document and communicate account status to client contacts, Client Experience, Public Reporting and Sales.
- Serve as the assigned EDI resource for large enterprise clients. Manage onboarding of new enterprise clients. Manage and implement newly purchased services and changes to existing client file layout(s). Attend scheduled, recurring and impromptu meetings regarding implementation and service issues. Provide ongoing support for all transmission, configuration and data integrity issues.
- Complete SRF update requests: Update import templates according to custom SRF changes not performed by SRF automation. Including add/remove languages, exclusions, custom expressions, custom lookups, etc... Test and validate data by importing data into the test info database and review stored data to assure accuracy.
- Provide phone support: Answer incoming client phone calls. Address issues relating to imported data, upload file errors, FTP transmission and connection errors. Provide second level support for issues escalated from Associate EDI Specialists and EDI Specialists. Provide direction, correct configuration issues or escalate to Lead EDI, EDI Manager or development teams. Attend scheduled client conference calls.
- Training and mentoring: Assist with training EDI new hires on various subject matters including PG developed applications, off the shelf applications, database structure and PG/EDI policies and procedures. Assist with training new hire Account Managers on Import Maintenance/SRF, CRM and Sales Force. Mentor Associate EDI Specialists, EDI Specialists and Account Managers as needed. Address questions from other departments.
- Participates in planning, user acceptance testing and testing of deployed bug fixes/feature enhancements. Works with developer teams to test and troubleshoot new software/hardware technology products.
Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $54,000to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
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