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POSITION SUMMARY/RESPONSIBILITIES Serves as a clinical expert, educator, and mentor for assigned area.

Functions in a team environment to provide support to clinical practice.

EDUCATION/EXPERIENCE BSN is required.

A national certification is preferred.

Minimum of two years of full-time nursing experience required, five years preferred.

Certified Diabetic Educator (CDE) must be obtained within two years of employment.

Formal training in diabetes education and/or recent experience for three years in inpatient or outpatient care of diabetes is required.

Demonstrated teaching experience and knowledge of adult education principles, ability to deliver and evaluate adult education programs.

Experience with continuous glucose monitoring systems and as a pump trainer considered an asset.

Demonstration of experience in curriculum development and implementation of adult learning principles is required.

LICENSURE State of Texas Licensure as a Registered Nurse is required.

Current American Heart Association Basic Cardiac Life Support and Health Care Provider card is required.

Want to learn more about MercyOne Genesis Family Medical Center? Click here: MercyOne Genesis Family Medical Center | MercyOne

Join the MercyOne Family! We are looking to hire a Registered Nurse Lead  in our MercyOne Genesis Family Medical Center Clinic

As a Lead Registered Nurse at MercyOne, you will be responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service.  The lead functions as clinical support staff up to 90% as required to meet business needs.

Schedule:

• Full time 40 hours
• 8:00a-5:00p
• No weekend or Holidays

General Requirements:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.  
• Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem  
• Performs all the functions of a clinic RN as needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic. 
• Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.  
• Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management. Assists in training, orienting, and supporting staff within the referral management team. 
• Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.  
• Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.  
• Maintains supply inventory and order supplies as assigned.  
• Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.  
• Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.  
• Resolve complex patient concerns, inquiries, and escalate to management as appropriate.  
• Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.  
• Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.  
• Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). 
• Other duties as needed and assigned by the manager. 
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.  

Education:

• Must be comfortable operating in a collaborative, shared leadership environment. 
• A minimum of 2 years of RN experience in a clinic setting is required. 
• Supervisory or lead-level experience in a clinical setting preferred. 
• Must be comfortable operating in a collaborative, shared leadership environment.  
• Active RN License in the state of Iowa; Licensure from other states may be required based on location.    
• Basic Life Support (BLS) certification required within 3 months of hire.  
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.  
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).  
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.  
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.  
• Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.  
• Is able to perform a variety of duties characterized by frequent change.  
• Must have good communication and diplomacy skills. 
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. 
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.  

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Position Summary
The Charge Nurse is a registered nurse who provides shift leadership to ensure safe, effective, efficient, and compassionate care for patients. This role blends clinical expertise with operational oversight—supporting staff, coordinating resources, and fostering collaboration across the care team to achieve excellent patient outcomes and maintain a positive work environment.

Key Responsibilities

• Lead daily operations of the unit, including staffing, workflow coordination, and resource allocation based on patient acuity and unit needs.

• Serve as the on‑shift clinical leader and primary liaison between nurses, physicians, and administrative teams.

• Support onboarding, education, and development of staff and students.

• Provide direct patient care, including assessment, planning, implementation, and evaluation of nursing interventions.

• Ensure compliance with organizational policies, safety protocols, Joint Commission standards, and regulatory requirements.

• Promote evidence‑based practice, quality improvement initiatives, and consistent documentation standards.

• Conduct and/or oversee audits such as chart reviews, safety checks, incident follow-up, and nursing-sensitive quality indicators.

• Lead daily huddles, interdisciplinary rounding, patient-family communication, and care conferences.

• Partner with leadership on scheduling, hiring input, and HR-related matters.

• Act as a resource and role model for clinical practice, teamwork, and use of the electronic medical record.

• Facilitate smooth patient flow through admission, discharge, and transfer processes.

• Function independently with sound judgment, guided by the Nurse Practice Act and organizational policies.

Minimum Qualifications

• Associate Degree in Nursing (ADN) required; Bachelor of Science in Nursing (BSN) preferred.

• Minimum 12 months of RN experience required; 24 months preferred.

• Current Iowa RN license (MercyOne Genesis: Iowa or Illinois RN license required at hire; secondary state license must be obtained within 12 months).

• American Heart Association BLS and ACLS certifications required.

• Completion of Mandatory Reporter—Child and/or Dependent Adult Abuse training within 3 months of hire.

• Strong critical thinking, high-level language skills, and intermediate-to-advanced math proficiency.

• Basic computer proficiency required.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Position Summary
The Charge Nurse is a registered nurse who provides shift leadership to ensure safe, effective, efficient, and compassionate care for patients. This role blends clinical expertise with operational oversight—supporting staff, coordinating resources, and fostering collaboration across the care team to achieve excellent patient outcomes and maintain a positive work environment.

Key Responsibilities

• Lead daily operations of the unit, including staffing, workflow coordination, and resource allocation based on patient acuity and unit needs.

• Serve as the on‑shift clinical leader and primary liaison between nurses, physicians, and administrative teams.

• Support onboarding, education, and development of staff and students.

• Provide direct patient care, including assessment, planning, implementation, and evaluation of nursing interventions.

• Ensure compliance with organizational policies, safety protocols, Joint Commission standards, and regulatory requirements.

• Promote evidence‑based practice, quality improvement initiatives, and consistent documentation standards.

• Conduct and/or oversee audits such as chart reviews, safety checks, incident follow-up, and nursing-sensitive quality indicators.

• Lead daily huddles, interdisciplinary rounding, patient-family communication, and care conferences.

• Partner with leadership on scheduling, hiring input, and HR-related matters.

• Act as a resource and role model for clinical practice, teamwork, and use of the electronic medical record.

• Facilitate smooth patient flow through admission, discharge, and transfer processes.

• Function independently with sound judgment, guided by the Nurse Practice Act and organizational policies.

Minimum Qualifications

• Associate Degree in Nursing (ADN) required; Bachelor of Science in Nursing (BSN) preferred.

• Minimum 12 months of RN experience required; 24 months preferred.

• Current Iowa RN license (MercyOne Genesis: Iowa or Illinois RN license required at hire; secondary state license must be obtained within 12 months).

• American Heart Association BLS and ACLS certifications required.

• Completion of Mandatory Reporter—Child and/or Dependent Adult Abuse training within 3 months of hire.

• Strong critical thinking, high-level language skills, and intermediate-to-advanced math proficiency.

• Basic computer proficiency required.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About the Company

University Of Montana- Missoula, Montana

Relocation assistance or Housing assistance may be available

About the Role

This role will report on-site. The Director of Student Account Services oversees the Student Account Services functions of the University of Montana, including the payment phase of the registration process and application of all financial aid which requires experience administering student accounts and knowledge of FERPA. The Director of Student Account Services develops and implements policy regarding student accounts and is responsible for all areas of the University's Student Accounts Receivable system. As a critical integrated service area of the University, the Director of Student Accounts position requires working cooperatively and collaboratively with many various personnel and departments across the University of Montana to maximize a positive student experience, financial performance, creativity, and problem solving, to achieve the best possible results.

Responsibilities

• The Director of Student Account Services manages Student Accounts, Student Accounts Receivable Collections, Cashiering, and other Accounts Receivable functions and interacts with students, faculty and other employees as well as external funding entities to help ensure procedures are streamlined, efficient and meet university standards.
• Collaborates with financial aid, registrar and other offices to resolve issues with student accounts in a timely fashion, especially during high volume times of the year.
• Works in conjunction with financial aid with the Return of Title IV funds for federal financial aid funds, and ensuring student refunds are accurate and timely and in accordance with all local, state and federal regulations.
• Reviews financial accounting reports to ensure accuracy and timeliness of student account transactions; oversees the student appeal process (including updates to student accounts); monitors student account charge-offs and oversees activities with the student account payment plans.
• Responsible for hiring, disciplinary actions, mentoring, evaluating and supervising the Associate Director of Student Accounts, Student Accounts Specialists and Treasury Staff. Additionally, The Director of Student Account Services provides oversight and leadership for their employees. The Director of Student Account Services evaluates performance of the individuals supervised, as well as the team as a whole.
• The Director of Student Account Services is responsible for the following supervisory, policy and other responsibilities:
• Supervising and reviewing the functions related to the cash receivables of the University including, but not limited to, student accounting and third party payment transactions;
• Supervising and reviewing the function and performance of staff and activities within Student Account Services;
• Assists with the development and implementation of policies and procedures;
• Supervising the certification of students who qualify for legislatively established tuition and fee exemptions;
• Reconciling general ledger accounts that include student receivables;
• Supervising the daily operation of bank deposits;
• Ensuring employees are trained in the areas of student financials and accounts receivable/billing processing;
• Coordinating with external cash processing vendors on student payment plans and preparing reconciliation to student receivables;
• Preparing and discussing employee reviews and planning;
• Assist in the preparation of various financial reports and statements;
• Other duties as assigned by supervisor.

Qualifications

• Bachelor's degree in business, finance or related field;
• 3-5 years or more years of experience at a similar institution of higher education;
• Management and supervisory experience in a finance/customer service environment;

Required Skills

• Knowledge of complex integrated enterprise resource management software such as Ellucian/Banner Finance, Ellucian/Banner Student, and other Ellucian products to produce accurate billing statements and provide excellent student support;
• Knowledge and experience with ECSI loan servicing system;
• Knowledge of PC software (Word, Excel, Access, Outlook, PowerPoint) Including advanced Excel skills, such as Vlookup, Index, Pivot Tables;
• Experience with an third-party payment tool, such as Touchnet or Nelnet ePayment;
• Experience with implementing student retention strategies;
• Knowledge of IRS rules to supervise/generate and distribute form 1098-T to students.

Preferred Skills

• Aptitude for interpreting and communicating financial data to individuals from a non-financial background;
• Successful experience managing multiple projects and priorities proactively;
• Analytical and problem solving skills;
• Proficient in preparing, formatting, and reviewing business correspondence and reports, including publicly published materials (i.e. website, catalog);
• Possess highly developed interpersonal, communication, presentation and organizational skills and the ability to draw from experience in creating creative solutions to meet the University's objectives and serve students while maintaining compliance with applicable rules and regulations;
• Ability to treat sensitive information with discretion, demonstrate tact and diplomacy possess excellent negotiation skills, and be able to make decisions supported by policy;
• Highly developed ability to prioritize and arrange job assignments;
• Excellent analytical and problem solving skills;
• Proficient in oral and written English communications;
• Ability to work independently and meet deadlines or as part of a team, and be adaptable to changing job requirements and deadlines;
• Student-centered focus and work ethic;
• Ability to actively foster a respectful, positive work environment that welcomes all persons;
• Demonstrated interest in developing financial literacy skills among students.

Pay range and compensation package

$100,000-$110,000

Equal Opportunity Statement

The University of Montana is an equal opportunity employer. UM does not discriminate against any applicant on the basis of protected class status as described in UM’s non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.

About The Everglades Foundation

The Everglades Foundation is committed to the restoration and protection of America’s Everglades through science, advocacy, and education. Founded in 1993 by two outdoor enthusiasts – Paul Tudor Jones II and the late George Barley – The Everglades Foundation works tirelessly to bring people together and provide a powerful bipartisan voice for Everglades restoration. We advocate for solutions rooted in science while empowering people with the knowledge of the importance of the Everglades ecosystem.

The Foundation’s team includes renowned scientists, experienced educators, policy experts, and professionals in communications, human resources, finance, technology, and fundraising. By coupling this breadth of expertise with a passion for restoration, The Everglades Foundation is leading the effort to restore and protect the flow of clean freshwater to the Everglades. The Everglades Foundation, Inc. is a 501(c)(3) non-profit and a responsible employer that seeks to recruit and retain outstanding, high-performing professionals who are at the top of their fields to thrive in a dynamic, mission-driven culture committed to excellence, innovation, collaboration, and diversity. The Foundation offers a generous and comprehensive benefits package including twelve paid Federal holidays; ample Paid Time Off; a variety of health, dental, vision, life, disability, and supplemental insurance options; retirement plan and matching employer contributions; and maternity and parental leave.

Join us in our pursuit of completing the world’s largest ecosystem restoration project.

Position Summary

The Director of Development, Leadership Giving brings proven experience stewarding annual donors and securing major gifts of $25,000 and above, including multi‑year and six‑figure commitments. The Director manages all phases of the gift cycle—identifying prospects, developing cultivation strategies, engaging volunteers and board members, soliciting support, and maintaining strong donor stewardship.

The Director proactively strengthens existing donor relationships and builds new ones. This role leads development projects, collaborates with colleagues to achieve strategic goals, and tracks and reports progress to senior leadership and the Board of Directors.

Reporting to the Associate Vice President of Development (AVP) and working closely with the Vice President of Development, the Development Team, executive leadership, staff, and Board members, the Director applies creativity and initiative to advance donor engagement and support major event-related fundraising efforts.

Primary Responsibilities

The primary responsibilities of the Director of Development, Leadership Giving include:

Fundraising Strategy

Work with the Associate Vice President of Development and the team to develop and implement strategies for leadership‑level donor acquisition and retention. Provide support in drafting and refining donor communications. Cultivate and sustain long‑term relationships with donors and prospects, including coordination with members of the Board of Directors. Employ structured “moves‑management” strategies to identify new prospects, advance them through the solicitation process, elevate giving levels, and ensure effective stewardship of event donors and sponsors.

Focus Areas

The Director has primary development responsibility for the Miami-Dade and Broward region, including the growth and management of the Miami Advisory Council, which is comprised of leading donors in the area. The Director also oversees the programming and engagement with the Foundation’s Chairman’s Advisory Council, consisting of leadership‑level donors.. This regional portfolio requires focused engagement with individual donors, grantmaking foundations, and corporate partners.

Build a Robust Donor Base

Develop and manage a personal portfolio of major donors and high‑capacity prospects ($10,000–$100,000 annually) to cultivate, solicit, and steward. Provide exemplary donor relationship management and ensure full adherence to all gift agreement requirements. Direct and coordinate special events and airboat tours that advance cultivation and stewardship objectives.

Communications & Follow-up

Provide timely, accurate responses to donors and deliver comprehensive updates on the Foundation’s programs, initiatives, and activities. This function requires close coordination with the Science, Advocacy/Policy, and Education teams, as well as ongoing collaboration with the communications, finance, and technical/data teams to ensure all donor communications are consistent, precise, and reflective of organizational priorities.

CRM Use & Expertise

Maintain accurate, comprehensive, and current donor and event records in the Foundation’s CRM system (Salesforce). Utilize the CRM to support and inform donor engagement, cultivation, and stewardship strategies.

Education and Qualifications

• Bachelor’s degree required; CFRE or equivalent certification preferred.
• Minimum of five years of experience with demonstrated success fundraising for a mid- to large‑sized nonprofit or equivalent related experience.
• Proven ability to solicit and steward gifts of $25,000 and above, including multi‑year and six‑figure commitments, with a thorough understanding of all stages of the gift cycle.
• Experience with fundraising strategies and techniques related to annual event giving and major gifts.
• Proficiency with fundraising databases and experience tracking, analyzing, and reporting progress to management.

Knowledge, Skills, Abilities, Personal Attributes

• Ability to work collaboratively and lead through influence across the organization to drive initiatives and success
• Ability to handle sensitive and confidential information with discretion
• Commitment to the educational mission of the Everglades Foundation and ability to communicate it confidently and persuasively
• Exceptional writing and verbal communications and organizational skills
• Skills and experience with grant writing and grant management
• Skills and experience with prospect research
• Knowledge of estate-based charitable giving
• Experience with and willingness to coordinate donor-focused events
• Ability to work independently on complex projects while also maintaining close connection with co-workers
• Excellent interpersonal and networking skills
• Demonstrated analytical and strategic thinking capabilities
• Integrity, professionalism, and ability to maintain confidentiality
• Familiarity and experience with the Miami and Broward philanthropic communities is preferred

Mental and Physical Qualifications

To perform this job successfully, an individual must meet the above minimum qualifications and be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the physical and mental requirements of the job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of their job.

• Ability to sit or stand for extended periods of time
• Ability to concentrate and analyze information for extended periods of time
• Able to proactively solve problems and think analytically
• Ability to make sound, prompt decisions
• Ability to read and write
• Manual hand dexterity required to operate IT devices and complete paperwork
• Endurance to work long hours, including nights and weekends

Accountability

The Director reports directly to the Associate Vice President of Development and coordinates closely with members of the Development team and other Foundation staff.

Location and Schedule

This is a full‑time, on‑site position based at the Foundation’s main office in Palmetto Bay, Florida. Regional and national travel is required for Board meetings and other organizational events. Evening and weekend work is expected, as needed. Limited remote work may be permitted at the Foundation’s discretion.

Equal Employment Opportunity Statement:

The Foundation is an equal opportunity employer that affords equal protection against discrimination to job applicants and employees. The Foundation seeks to ensure that qualified applicants will have an equal opportunity with respect to all employment practices regardless of their race,color, religion, sex, national origin, disability, age, pregnancy, marital or familial status, sexual orientation, gender identity or expression, status as a victim of domestic or dating violence, source of income, veteran status, or any other characteristic protected by law.

How to Apply

To apply, send a cover letter and resume to Human Resources, at

Salary Range:$45,000.00 To $55,000.00 Annually

Want to be a DIFFERENCE MAKER? Join our team and BUILD BRIGHTER FUTURES.

ABOUT OAKLAND FAMILY SERVICES

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle.

OUR MISSION: Providing individuals and families the opportunity to build brighter futures.

OUR VISION: Communities of thriving individuals and families.

Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ.

WHAT’S IN IT FOR YOU?

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Retirement plan with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.

*Some benefits applicable to regular, full-time employees only.

…MORE ABOUT OUR AWARD-WINNING CULTURE

• Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions.
• Open, honest, and transparent communication is celebrated.
• We practice giving the benefit of the doubt.
• We believe that feedback is the breakfast of champions! That’s why we have a staff suggestion program.
• We want our team members to feel valued. That’s why we have a staff recognition program.
• Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons, road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more.

ABOUT THE OPPORUNITY/WORK

This is a management position, responsible for performing a wide variety of office work and clerical details relative to the operation of the front office of each agency site. The Supervisor of Clerical Operations has responsibility for the clerical operations in the office, including guiding and/or training of clerical staff in Day One and Specialized Services for Youth programs. Incumbents may be requested to perform related tasks other than those specifically presented. In addition to the duties prescribed to all office coordinators, the Supervisor of Clerical Operations is responsible for providing leadership and assistance to the clerical team in areas of problem solving, data management and billing issues. The position reports to the Associate Director of Day One.

Administrative Functions

• Plans and organizes work on a daily, weekly and monthly basis so that customer accounting functions, processing of clients’ appointments, receptionist duties, office equipment management, client records management (open and closed cases) and processing reports are recognized as priorities. The Supervisor of Clerical Operations assumes responsibility for clerical personnel meeting deadlines for all processes.
• Responsible for establishing a Performance and Quality Improvement (PQI) Plan and environment in the front office of each site in accordance with the Agency's PQI plan.
• Ensures that policies and established procedures are followed in order to provide continuity and consistency in all offices.
• Assists in managing and maintaining all business equipment which includes but is not limited to copiers, postage machines, computers and printers in each office. Communicates with the Director of Facilities and Director of IT, as needed relative to building and equipment concerns.
• Completes monthly site audits of clerical team processes and functions as determined in partnership with the Associate Director of Treatment Services.
• Responsible for monitoring materials and preparing purchase orders for required supplies at each office to include forms, files, and other necessary office supplies.
• Makes bank deposits as scheduled, including the follow-up involved with any returned checks.
• Attends meetings within Treatment Services (Day One or Specialized Services for Youth) as appropriate.
• Provides hands on accomplishment of office tasks.
• Ensures coverage at all locations is adequate and appropriate, and provides coverage at all sites, as needed.

Personnel Administration

• Supervises all clerical staff, including office coordinators, office assistants and the intake and insurance verification specialist, include training, monitoring and evaluating performance(s) and participates with the Associate Director of Day One in the recruitment and hiring of support staff.
• Communicates with the Associate Director of Day One about any personnel situations or risk issues that require intervention and resolution.
• Reviews, authorizes and coordinates requests for leave so that clerical team coverage meets the minimum requirements of the Agency. Seeks approval for all extraordinary leave requests.
• Responsible for cross-training as an Intake and Insurance Verification Specialist to assist in the provision of coverage during vacations and other leaves of absence.
• Provides leadership to the clerical team in the areas of problem solving, system and billing issues.
• Provides supervision to clerical staff using the Agency’s model of supervision, Situational Leadership. Conducts regular supervisor meetings with direct reports, maintains appropriate documentation of same.
• Completes annual performance appraisals of direct reports, including development of annual goals and professional development plan.

Oversight of Systems, Billing, Insurance and Client Accounts

• Supports effective client account management by verifying insurances monthly or annually depending on the insurance, verifying insurance changes, monitoring balances, collection phone calls, and accuracy related to co-pays and deductibles, for both the Day One and Specialized Services for Youth programs.
• Provides back up coverage to the Intake and Insurance Verification Specialist by answering over-flow services inquiries, obtaining client information, verifying client insurance and scheduling intakes.
• Supports efficient and accurate paneling of clinical staff in coordination with Quality Assurance and Clinical Supervisors, as well as maintaining accessible information regarding clinician’s status.
• Monitors the accuracy of information within CareLogic and ODIN to ensure billing processes can proceed without rejections.
• Generates and reviews reporting from CareLogic and ODIN (i.e. write-offs, client balances, failed activities, accounts receivable aging) and then provides feedback to appropriate supervisors regarding recommended procedure changes and training needs.
• Communicates problem areas or client problems with the Associate Director of Day One.
• Collaborates with external billing agency to manage and problem-solve insurance rejections.
• Mails client statements on a monthly basis.
• Responds to client phone calls, assists with troubleshooting issues, and helps to reconcile balances.
• Prepares client statements for collections monthly. Enters collection accounts on collections website and maintains contact with collection agency representatives.
• Follows-up on receivable issues as directed.
• Researches monthly write-offs.
• Acts as liaison between Office Coordinator team and Associate Director of Treatment Services on areas of system issues, billing issues and process issues as deemed appropriate.

Other

• Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.
• Other duties as assigned.

Does this Describe YOU?

• Associate degree in secretarial science or business management or advance course work in the fundamentals of office management.
• A minimum of five years of experience in office work, including insurance and billing, with three years of supervisory experience.
• Extensive knowledge of insurance, including private/commercial insurance, Medicaid and Medicare.
• Experience in patient accounting procedures.
• Training and proficiency in data management, Microsoft applications and electronic medical records.
• Organized and detail-oriented.
• Demonstrated customer service skills.
• Knowledge about effective supervisory practices to include positive techniques for motivating, teaching, coaching, delegating and evaluating assigned personnel.
• Selected candidates for this position must possess a sensitivity to the diversity of the agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic.
• Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered. There may be some standards above that may be waived when compensating specifications or circumstances exist.