Flexispot Desktop Riser Jobs in Usa

Ada Infrastructure is a part of the digital infrastructure platform of Ares Management Corporation, a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes.

We are a global data center business grounded in sustainability, safety, and security. With a world-class team of industry leaders and the resources of Ares Management Ada Infrastructure is executing on our mission to lead the world in sustainable digital infrastructure that drives customer success and social benefit.

The Development Manager for North America leads data center sites from Letter of Intent through entitlements and permitting, preparing sites for handoff to the delivery team. This role requires strong leadership, project management, and coordination skills to guide internal and external experts, mitigate risks, manage budgets, and maintain schedules. The ideal candidate has a developer background, experience managing BTS and Spec developments, and the ability to navigate multiple customer requests and development pathways at once. They must manage projects with flexible strategies, using input from SMEs to deliver the highest and best value for each site.

• Lead site development from Letter of Intent through permitting, entitlements, and regulatory approvals.
• Lead site due diligence in both desktop and detailed formats to support site acquisitions.
• Coordinate with municipalities, permitting agencies, utilities, and consultants to secure required approvals.
• Consolidate input from technical experts and stakeholders to track project risks, recommend mitigation strategies, and maintain compliance with schedules and budgets.
• Oversee environmental assessments, land use studies, and utility interconnection requirements.
• Ensure sites meet organizational criteria for power, fiber, water, access, and constructability prior to handoff.
• Conduct initial site reviews to assess feasibility, including zoning, land use, infrastructure, and regulatory requirements.
• Provide recommendations on site viability and prioritize development opportunities.
• Support the internal site selection team in conversations with landowners, brokers, and partners during early acquisition phases, providing guidance and assistance as needed.
• Serve as the central point of coordination, gathering information from subject matter experts to maintain alignment across teams.
• Ensure that project schedules, deliverables, budgets, and risks are actively monitored and communicated to senior leadership.
• Partner with legal, site selection, energy, design, sustainability, and delivery teams to ensure smooth project execution.
• Develop standardized processes and tools for consistent North American development practices.
• Maintain schedules, milestone trackers, release logs, and development summaries, and coordinate information into regional and global dashboards.
• Track permitting and entitlement progress, ensuring documentation of approvals, assumptions, and decisions.
• Prepare executive summaries, status reports, and presentations for senior leadership and investment review.
• Lead teams to make strategic decisions for projects with multiple development pathways, ensuring the highest and best value outcomes for each site based on SME input.

• Bachelor's degree in Architecture, engineering, planning, development, construction management, or a related field. Advanced degree is a plus.
• 7 to 10 years of experience in North American data center development, real estate development, or equivalent.
• Demonstrated leadership in managing multidisciplinary teams and coordinating input from multiple subject matter experts.
• Strong knowledge of zoning, entitlements, CEQA/NEPA, and permitting processes across multiple jurisdictions in North America.
• Experience with BTS and Spec developments.
• Track record of managing budgets, schedules, and risks for complex development projects.
• Experience coordinating with municipalities, utility providers, and regulatory agencies.
• Ability to manage multiple customer requests and development pathways seamlessly, prioritizing competing needs effectively.
• Ability to manage projects with flexible development strategies and lead teams to the highest and best value.
• Lead comprehensive site due diligence in both desktop and detailed formats to inform acquisition decisions.
• Excellent project management, analytical, organizational, and communication skills.
• Experience with project management tools, Excel, PowerPoint, Procore, Dashboards, Outlook.
• Comfortable working in a fast-paced environment with shifting priorities.
• Willingness to travel domestically up to 20 percent.

The work for this position will be conducted in an office environment. The role may require maintaining a stationary position for extended periods of time, operating a computer and other office productivity machinery, attending to tasks for extended periods of time, and communicating accurate information effectively and efficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

The anticipated base salary range for this position is $140,000.00 - $160,000.00. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.

Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.

Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.

ProSidian Seeks a Project Manager - Digital Training Facility Management (DTFM) (DTFM001) to support an engagement for a training directorate of the USG that supports training and readiness of active and reserve military and personnel through planning, facilitating, managing, recording and assessing training OBO The Training Management Directorate (TMD). This DoD/Military Sector Role is a Program Manager Labor Category Position located at or near Charlotte, NC - HQ/CONUS/OCONUS | AC/RC: All | ACOM: All.

This service supports DoD/Military Sector Clients (For Present / Future Requirements) and ProSidian Team Members work as part of a Key Personnel Cadre (Labor Category: Program Manager) to fulfill FFP - Firm Fixed Price (FFP) requirements and to shall serve as Program/Project Manager with responsibility for management, oversight, recruitment, support, operations and stakeholder engagement of CONUS/OCONUS Digital Training Facilities (DTF's). This position is responsible for providing and engaging in consistent communication to the Enterprise Management System (EMS) staff, for continuity of operations supporting all stakeholders using the Army Training Information System (ATIS) Digital Training Facilities (DTF's) and at each of the 78 CONUS/OCONUS DTF sites. A Digital Training Facility (DTF) is a computer lab located on Army installations and Reserve sites worldwide The DTFM provides management and oversight at/for the assigned DTF.

Units use DTFs to conduct training that improves individual and unit readiness. Using high-speed internet access, computer based training and Video Tele-Training (VTT) equipment, soldiers and civilians can train when it fits their professional needs and personal schedules. As a training asset, DTFs are ideal for section, squad, or platoon size elements. The Program/Project Manager shall also take the lead in managing and providing oversight of Engagement teams Members and Government Furnished Equipment (GFE) while maintaining and managing a portfolio of hands on equipment, operation, and on-site operations performed by the Digital Training Facility Managers (DTFM's).

This role serves as multipoint interface between client stakeholders, client management, and ProSidian HQ Management as a Key Personnel on The ProSidian Engagement Team. Program/Project Manager must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.

As a condition of employment, the ProSidian Engagement Team Members are required to maintain Govt. | Client Data in the strictest confidence and agrees not to publish, reproduce, or otherwise divulge Govt. | Client Data in whole or in part, in any manner or form, nor to authorize or permit others to do so, taking such reasonable measures as are necessary to limit access to Govt. | Client Data to those contractor employees needing such information to perform the work required under this contract.

Professional Attire is a Mandate as the client receives many visitors who conduct business with the Corporation. Consequently, the professional appearance of those who work in client facilities is essential to maintaining confidence in the client and the pension insurance system. The ProSidian Engagement Team shall ensure that its personnel who work in client facilities present a neat, professional appearance appropriate to an office working environment and exercise sound judgment in their choice of Attire.

Shall serve as Key Personnel in the management of Digital Training Facilities (DTF's), as well as engaging in consistent communication to the Enterprise Management System (EMS) staff, for the purpose of using the Army Training Information System (ATIS) at each of the 78 DTF sites, required for this role.

Shall also take a leading role in managing the process of hands on equipment, operation, and on-site operations are performed by the Digital Training Facility Managers (DTFM's). Must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.

We aspire to build and enhance an exceptional and diverse team of high-achievers who always put mission and the spirit of service first. This position aligns with functional/technical service requirements and client engagements in the DoD/Military Client Industry Sector - Defense and Military: Services And Solutions That Enable Defense And Military Agencies To Enhance Capabilities, Drive Transformation, Operate Sustainably, And Maintain Mission-Readiness. Project Manager - Digital Training Facility Management (DTFM) (DTFM001) Candidates shall work to support requirements for Digital Training Facility Management (DTFM) Functional Area Services and shall

As a Project Manager within our Engagement Team, you are responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Project Managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. Other duties and responsibilities consist of the following:

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

The Project Manager must have relevant experience at a comparable level of responsibility in projects of similar size, scope, and complexity, under the standard of Certified Project Managers. The following are required skills for this position:

• Proficiency in MS Word, Excel, Outlook, Power Point
• The ability to manage multiple geographic locations (both CONUS and OCONUS)
• Experience with the U.S. military is desired

The Project Manager must have the following for qualification:

• Project Management Professional (PMP) certification
• Possession of a MA/MS (preferrably computer science, information systems, information technology, computer engineering or related)
• 10+ years PM experience
• Demonstration/Work Samples showing their ability to write clearly, succinctly, and in a manner that appeals to a wide audience

Further competencies required:

• U.S. Citizenship Required - You must be a United States Citizen with a valid US Passport for likely travel
• Excellent oral and written communication skills
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
• All ProSidian staff must be determined eligible for a \"Facility Access Authorization\" (also referred to as an \"Employment Authorization\") by the USG's designated Security Office.

*May be required to complete a Financial Disclosure Statement

Given the nature of this requirement, all personnel is expected to hold a Secret Security Clearance National Agency Check with Inquires (NACI). ProSidian Consulting shall establish processes to implement the ATIS-PdM-0000596, PdM ATIS Personnel Security, and other Standard Operating Procedures. Partial FTE shall be hired full-time to maintain active on-demand support to provide full-time readily available support for the DTMS facility. Alcon shall maintain operational readiness and support provided for direct client requirements combined with backfill/cross-train capabilities and tasks for headquarters support when not serving direct client requirements.

• Additional knowledge, Skills, and Abilities (KSA's)
• Knowledge: Advanced reading and writing ability

Skills:

• Familiarity with emerging technologies
• Strong computer hardware

Job description:

Shipman's value lies in our commitment -- to our clients, to the profession and to the community. We have one goal: to help our clients achieve their goals. How we accomplish it is simple: we devote our considerable experience and depth of knowledge to understand each client's unique needs, business and industry, and then we develop solutions to meet those needs. With more than 150 lawyers in offices throughout Connecticut, Massachusetts, and New York, we serve the needs of local, regional, national and international clients. Our clients include public and private companies, institutions, government entities, non-profit organizations and individuals.

The Technology Support & Training Specialist provides high-quality technical support to attorneys and business services staff in a law firm environment. This role supports firm-approved hardware, software, and legal applications while delivering excellent client service, practical user guidance, and training to ensure technology is used efficiently and securely.

Pay range for this role is: $35/hour to $43/hour ($72,800-$89,440/year)

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for attorneys and staff.
• Troubleshoot issues related to desktops, laptops, mobile devices, peripherals, and firm applications.
• Support legal technology including document management, Microsoft 365, collaboration, and practice-specific tools.
• Respond to and manage service desk tickets, ensuring timely communication and resolution.
• Assist with new hire technology onboarding, including device set up and access.
• Provide desk-side, virtual, and small-group training on firm systems and best practices.
• Assist with software rollouts, upgrades, and firm technology initiatives.
• Create or update documentation, quick reference guides, and knowledge articles.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Qualifications

• 5 - 7 years of IT support experience, preferably in a law firm or professional services environment.
• Strong knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, One Drive).
• Experience supporting Windows operating systems and hardware.
• Familiarity with legal applications such as document management systems and document productivity tools preferred. (iManage Work 10, Litera Desktop or LiteraOne, iTimekeep (for time entry), DocuSign, Sharefile, Emburse ChromeRiver (for expense + invoice management) Bookit (Rendezvous) for conference room booking) Adobe DC).
• Strong communication skills with the ability to support attorneys and senior professionals.
• Client-service mindset, strong attention to detail, and ability to manage multiple priorities.

Physical and Other Requirements:

This position requires the ability to operate a keyboard at efficient speed. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The noise level in the work environment is usually moderate.

Non-Discrimination:

The Firm will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability, pregnancy, genetic information, gender identity or expression, veteran status or any other characteristics protected by applicable law, except in the case of a bona fide occupational qualification.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Disclaimer Statement

The preceding job description has been designed to illustrate the general nature and requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

This role is mostly work from home, with about 2-3 days a week on client sites. Clients are mostly within the Brooklyn / West Chester area.

Minimum Requirements:

• Over 4 years of experience in tier 2-3 technical support, preferably in a Managed Service Provider environment
• Strong background completing tickets for Microsoft 365 administration, including user management, Intune, conditional access, azure virtual desktop, software installation and licensing
• Excellent customer service skillset and willing to complete support tickets remotely/onsite
• Network administration and troubleshooting, including firewalls, routers, switches, and wireless controllers. Preferred vendors are FortiGate, SonicWall, Cisco, Ubiquiti, and Sophos
• Available for on-site client visits approximately two-three times per week
• Local to the Brooklyn / West Chester area (focus territory)
• Holds a valid driver's license and has reliable transportation

Plusses:

• Modern Work MS certifications (Microsoft 365 Certified)

Description:

Insight Global is assisting a client in identifying a Level 3 Engineer for a Managed Service Provider specializing in IT projects, equipment, licenses, and products. This employee will provide remote and onsite customer support. This includes providing engineering support for IT upgrades and implementation projects. Additionally, you will participate in assigned on-call shifts for weekends and holidays (rotation), ensuring continuous support for our clients.

• Provide engineering support for IT upgrades and implementation projects
• Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues
• Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti
• Administer Microsoft 365 environments, including user accounts, software installation and licensing
• Provide basic support for cloud-based solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system-wide issues
• Communicate effectively with clients to understand technical needs, provide updates, and deliver high-quality customer service
• Collaborate with internal teams and vendors to implement new technologies and resolve escalated issues
• Conduct on-site visits to client locations or the office a few days per week for hands-on support and relationship management
• Maintain accurate documentation of systems, configurations, and support activities
• Ensure compliance with client-specific security and operational standards across industries such as legal, healthcare, education, and finance
• Paperwork including time entries and workflow completed timely and properly
• Work includes assigned on-call shifts for Weekends and Holidays (rotation)

Target salary: $93,000 - $120,000

Field Service Technical Support Engineer - Level 2 - Full-time Job in Massachusetts

2 Openings

Must be local to the Boston area.

NO C2C - Must be able to work without sponsorship

Key Responsibilities:

*Ensure that ticket queues are managed effectively and provide technical support to clients.

*Drive service improvements and provide best practice incident management of issues impacting our customer base through to resolution, including escalation within the business & communication to clients.

*Contributes towards the driving of processes and procedures.

*To analyze the existing hardware, software, and network capabilities and consult with management and other relevant departments.

*Supports external and internal clients by investigating complex issues, configuration, compliance, and functionality issues that have been escalated from external and internal clients

*Documents research, client communication, and issue resolution in technical support tools

*Support operations troubleshooting PC, peripheral, and network issues.

*Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.

*Creating and maintaining user self-help documentation, technical documentation and procedural documentation.

*Excellent customer service, written and oral skills.

*Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.

*Responsible for assuring users are provided efficient and timely first and second level support on a 24x7 basis.

Knowledge:

*Good knowledge of, and adherence to, company internal systems and processes

*Knowledge of Windows Desktop applications; various operating systems such as

*Windows 7 and 8; Windows 10 and 11 as well as Server 2008 R2 and Server 2012R2 are a plus.

*Knowledge of software applications and basic hardware for the PC.

*Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory, Azure and InTune MDM.

*Knowledge of Anti-Virus applications.

*Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, VPN tools and common productivity applications.

*Knowledge of wireless networking components and terminology; Familiarity with

*Hands-on experience in ticket management using ITSM tools.

*Knowledge of remote desktop support systems like ConnectWise, TeamViewer, Bomgar, quick assist etc.

Greetings:

Hi, this is Mounika with Flexton, I have an amazing opportunity with one of our best clients in the Bay Area! Please have a look at JD below and drop your resume to or (4 if interested in applying!!

*****Only W2*****

Title: Endpoint Systems Engineer (POS & Retail Infrastructure)

Location: Atlanta, Georgia, United States

Must-Have Skills (Core Focus)

Windows 10/11 image design, deployment, and support

L3 support for POS systems and device troubleshooting

PCI Compliance / PCI DSS knowledge

Networking fundamentals (TCP/IP, LAN/WAN, Cisco/Meraki/SonicWall)

Scripting: PowerShell, VBScript, Python

Tools: MDT, WSUS, WDS

Ivanti Neurons / LANDesk expertise

Active Directory, O365, Group Policy

Experience in retail/restaurant environments

Key Responsibilities

Design & maintain Windows desktop images

Handle L3 escalations and root cause analysis

Manage POS systems & restaurant tech infrastructure

Drive automation & process improvements

Maintain compliance (PCI, SOX, etc.)

Create technical documentation & architecture

Support large-scale distributed environments (100+ sites)

Ideal Candidate Profile

7–10+ years in Windows/Desktop Engineering

Strong POS + retail tech ecosystem experience

Hands-on with endpoint tools & deployment frameworks

Experience managing enterprise-scale environments

Certifications (preferred): Microsoft, ITIL, Azure,

Thanks

Mounika Ravi

Sr. Technical Recruiter

Cell | (4

Email:

Now Hiring: Lead Systems Engineer

I'm partnering with a growing organization to find a Lead Systems Engineer to help drive infrastructure strategy and support a complex enterprise environment.

What You'll Work With:

• Citrix Desktop & App (XenApp/XenDesktop)

• Citrix Cloud & Netscalers

• Azure Virtual Desktop (AVD)

• Windows Server, Active Directory, DNS/DHCP

• Azure infrastructure & cloud integrations

• Networking technologies (Meraki, Cisco, etc.)

What They're Looking For:

• Senior-level Citrix expertise

• Strong background in enterprise infrastructure & cloud environments

• 5+ years of hands-on experience

• Ability to lead technical initiatives and act as an escalation point

• Financial services industry experience is a plus

This is a high-impact role with strong visibility, working alongside a collaborative IT team supporting critical systems and modern cloud environments.

#Hiring #SystemsEngineer #Citrix #Azure #ITJobs #Infrastructure #TechCareers

Contract - Tier 2 Help Desk Technician

12 Months ++

W-2: Includes Benefits, PTO

Medix is looking for a seasoned Tier 2 Help Desk Technician to support a public healthcare system serving Harris County, Texas, operating multiple hospitals, specialty clinics, and community care locations across the Houston area.

We are seeking technical deployment resources who can assist with endpoint setup, infrastructure readiness, and device validation for new and remodeled facilities. These resources will play a critical role in ensuring technology infrastructure is ready prior to operational go-live for facility projects across the system

Daily Responsibilities:

• Install and configure desktop computers, laptops, and endpoint devices
• Deploy and configure printers, scanners, and peripheral hardware
• Support device deployments across multiple healthcare facilities
• Assist with workstation configuration and endpoint validation
• Troubleshoot hardware, operating system, and connectivity issues
• Validate that devices are properly connected to network resources and enterprise systems
• Support device testing activities prior to operational go-live
• Work alongside vendor installation teams during infrastructure deployments
• Escalate issues that may impact deployment timelines or system functionality
• Document device installations and support activities as needed

Public - Required Skills

• 4+ years of experience in desktop support, field services, or IT deployment roles preferably in a hospital setting
• Experience installing and troubleshooting PC hardware and endpoint devices
• Experience configuring printers and peripheral devices
• Strong troubleshooting skills related to hardware and operating systems
• Ability to work onsite across multiple locations
• Experience supporting large-scale device deployments or infrastructure rollouts
• Strong communication and collaboration skills

Public - Preferred Skills

• Experience supporting healthcare IT environments
• Experience supporting Epic or other EHR environments
• Experience participating in Epic Technical Dress Rehearsal (TDR) or go-live support
• Experience supporting technology deployments during facility openings or relocations
• Experience coordinating work with vendor installation teams
• CompTIA A+ or Network+ certifications

Position Type: Full Time (40+)

Pay Type: Salary

Seasonal Work: No

Northeast Paving Benefits:

• Company Paid Basic Life Insurance
• Company Paid Long Term Disability Policy
• Company Paid Vacation & Holiday Pay
• Company Paid Parental Leave
• Company Paid Maternity Leave
• Company Paid Employee/Family Assistance Program (EAP)
• Voluntary Medical & Vision Insurance
• Voluntary Dental Insurance
• Voluntary Short Term Disability
• Voluntary Supplemental Term Life
• Voluntary Accident, Legal, Hospital, Critical Illness Policies
• 401(k) Plan w/Employer Match
• Annual Company Stock Purchase Opportunities
• Discount Partnerships: Verizon, Ford, Perkspot
• Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.

Key Duties

• Create, review and triage support Tier (1-2) tickets on a timely basis
• Project work related to the implementation of new technology tools.
• Provide end-user desktop support via remote support tools or in person visits
• Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
• Install and configure new computers, monitors, and printers.
• Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
• Create clear, concise process and system diagrams and other supporting documentation
• Coordinate with vendors to execute software and firmware upgrades
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
• Assist with other projects and tasks as required
• Identify issues requiring escalated support and route to the appropriate team or leadership.
• Identify recurring or unique issues, develop solutions, and verify successful implementation.
• Document and/or update documentation for identified issues, solutions, and procedures.
• Train and/or mentor junior team members. Share knowledge and best practices.
• Actively participate in team meetings and feedback sessions.

Qualification Requirements

General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• 3 + years of technical experience working with hardware/software
• Bachelor’s degree or equivalent Experience
• Experience working in windows and virtualized environments
• Ability to utilize an ITSM system for change and incident management
• Microsoft training and related certifications are a plus
• Strong interpersonal, organizational and customer service skills
• Ability to work flexible/extended hours when requested or participate in an on-call schedule
• Able to work both independently and effectively with remote team members as necessary

Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:

• Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
• Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
• Lifting and transporting of moderately heavy objects (40 lbs).
• Drive to locations to assist users or deploy systems as needed

Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.

• Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.
• Noise level in the office work environment is normal.

Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.

• Assess work environment for possible hazards and makes sure training is adequate to the task.
• Has proper personal protective equipment and tools, uses them appropriately for the given task.
• Speaks up if seeing an unsafe act
• Identifies and turns in near miss reports
• Asks for help, when needed, to perform tasks safely.
• Considers if there is a safer way to perform work and communicates.

Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast.

We support a Drug-Free Workplace.

EOE AA M/F/Vet/Disability are encouraged to apply.

Job Summary

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals.

Essential Duties and Responsibilities:

• Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines.
• Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes.
• Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders.
• Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries.
• Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians.
• Escalates calls to appropriate departments and senior management as needed.
• Provides input on processes and assists with the development of standard operating procedures to gain efficiencies.
• Promotes Aftermarket Sales to contribute to revenue expectations of department and company.
• Assumes and performs other duties and responsibilities not specifically outlined herein.
• Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community.
• Rotation of on-call phone and pager for products lines after hours and weekends.

Skill Requirements and Performance Criteria:

• Excellent phone and interpersonal skills with customers, peers and management
• Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments.
• Technical aptitude to troubleshoot and analyze hardware and software issues.
• Adaptable to change

Education and/or Work Experience Requirements:

• 2 to 3 years customer service experience or Technical Support experience in a fast paced environments.
• 1 to 2 years Desktop Support or Networking knowledge is preferred.
• High School graduate/GED with some desktop and/or technical interface experience.
• Associate Degree in electronics, preferred or equivalent work experience.
• Some college level course work up to a 4 year degree is desired.
• Industry certification preferred.

Software and Technical Skills:

• Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP.
• Network knowledge, preferred.
• Knowledge of Navision is a strong plus or familiarity with other ERP systems.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.