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The role involves working to develop and deploy complex systems, managing the implementation process, and ensuring that all systems are running smoothly.
The Information Technology Systems Engineer
- will also be responsible for troubleshooting and resolving escalated technical issues.◦ Education ▪ Preferred: Master's degree in computer science, information technology, or a related field.
◦ Experience ▪ Required: At least 10 years of experience in IT systems engineering, with a focus on implementation engineering.
Proven track record of engineering, Designing, Leading complex innovative IT projects, Managing large teams and multiple projects OR Master's degree in computer science, information technology, or a related field.
◦ Skills ▪ Experience managing high level client relationships and escalations ▪ Assists in the development of short, medium, and long term plans to achieve strategic objectives ▪ Regularly interacts across functional areas and with senior managers and executives to ensure objectives are met.
▪ Industry expertise and broad company knowledge ▪ Successful track record in information systems implementation ▪ Leading contributor individually and as a team member ▪ Mentors peers and fosters development among junior team members ◦ Licensure/Certification/Registration ▪ Preferred: Project Management Professional Certification or equivalent
Job Title: Level 1 IT helpdesk agent
Skills: Troubleshooting, IT helpdesk
Experience: 1+ Years
Job Location: Sioux Falls, South Dakota
Onsite role and Full time
We at Coforge are hiring Level 1 IT helpdesk agent with the following skillset:
- Provide Level 1/2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
BEPC has an open position for a Procurement Analyst (Buyer)
Location: Plano, TX
Benefits: Medical, Dental, Vision, and Life Insurance
Pay Rate: $43.00 - $43.48 Per hour based on experience (Paid Weekly)
Term: 12-month contract with possible extensions or permanency based on performance
Shift: 1st shift from 8:00 AM to 5:00 PM Mon – Fri
Requirements: BA degree in Business, Supply Chain Management, or related discipline. / 5+ years of experience in: IT procurement, Contract development, Strategic sourcing Supplier negotiations / SAP Ariba Preferred
*****NO CORP-TO-CORP CANDIDATES WILL BE CONSIDERED*****
Job Description:
Due to increased procurement volume, we are seeking a strong and experienced IT Procurement Buyer to support expanding department needs. This role will manage a high volume of procurement activity (30–60 requests at a time) and play a critical role in reducing backlog while driving strategic sourcing initiatives. The ideal candidate brings strong IT procurement experience, the ability to interpret complex business requirements, and confidence leading sourcing events, negotiations, and supplier engagements.
Key Responsibilities:
Strategic Sourcing & Procurement
- Develop and execute procurement strategies across technology-related commodities.
- Manage 30–60 procurement requests simultaneously while reducing backlog.
- Lead RFx (RFP/RFI/RFQ) sourcing events ensuring competitive supplier environments.
- Negotiate and execute contractual agreements including:
- Master Service Agreements (MSAs)
- Statements of Work (SOWs)
- Amendments
- Renewals and extensions
- NDAs and addendums
- Support asset management, SaaS procurement, and SLA/contract term negotiations.
- Develop multi-year spend strategies and commodity plans.
- Conduct supplier negotiations to maximize value through cost savings, rebates, and service improvements.
- Support Tier I and Tier II supplier procurement activities (including regulatory/financial services suppliers).
- Perform ongoing supplier market analysis.
Stakeholder & Supplier Engagement
- Build strong relationships with business units, stakeholders, and suppliers.
- Facilitate regular planning meetings to develop short- and long-term procurement strategies.
- Provide consultation and proactive communication regarding contract renewals and expiring engagements.
- Educate business partners on sourcing best practices and negotiation strategies.
- Collaborate with contract and PO teams to ensure accurate and timely request processing.
Compliance & Governance
- Ensure compliance with procurement policies, financial standards, and regulatory requirements.
- Interpret and document contractual obligations clearly for internal and external stakeholders.
- Support termination planning and proactive contract renewal budgeting.
- Identify continuous improvement (Kaizen) opportunities within procurement processes.
Qualifications – Required:
- Bachelor’s degree in Business, Supply Chain Management, or related discipline.
- 5+ years of experience in: IT procurement, Contract development, Strategic sourcing Supplier negotiations
- Data analytics and contract management
- Experience managing professional services commodities.
- Strong understanding of financial and regulatory compliance standards.
- Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook).
- Ability to influence across multiple management levels.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proven ability to work independently with a low margin of error.
- Experience handling multiple priorities in a fast-paced environment.
- Demonstrated leadership experience.
Preferred Qualifications:
- Experience with Ariba Spend Management (preferred) or Coupa.
- Knowledge of eMarketplace platforms.
- Advanced Excel and reporting experience.
- Financial services or banking procurement experience.
Interview Process:
- Round 1: 60-minute MS Teams interview
- Round 2: Onsite interview in Plano, TX
Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.
All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.
The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.
The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.
- At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
- Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
- Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
- Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
- Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
- Team meetings and other duties as assigned which may become a permanent duty of the position.
Qualifications:
- Bachelor's degree in related area and/or equivalent technical experience preferred.
- Minimum of 2 years combined experience in on or more of the following:
- Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
- Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
- Supporting mobile devices including Apple, iOS, Android, and Microsoft
- Understanding of basic TCP/IP network topologies and related technology.
Knowledge, Skills, and Abilities:
- Mobile Device Support - End User
- Service Desk Support - End User
- Hardware Support - End User
- Microsoft Office Suite Support including O365
- Windows OS / Apple OSx / iOS / Android - Familiarity
- Application Support - End User
- Peripheral Support - End User
- Video Conferencing - Video/Voice - End User
- Remote conferencing familiarity including Zoom and MS Teams
- Projection and display system support
- A/V presentation & capture systems
- TCP/IP network concepts
- Professional phone etiquette
- Customer service focus
- Accountable
- Adaptable
- Collaborative and teamwork-oriented
- Customer relationship manager
- Innovative and creative thinker
- Mission and service-oriented
- Openness (zest) for learning
- Results-oriented
- Excellent communication skills
- Professional phone etiquette
- Self-starter
- Detail-oriented
- Dependable
Licenses/Certifications:
- ITIL Foundations Certification or pass within first 6 months of accepting this position
- ITF Certification within first 6 months of accepting this position
- Windows and Apple certifications preferred
Sr. IT Executive Search Consultant (full desk Recruiter)
About the job
Our Sr. IT (full desk) Recruiters specialize in matching top tech talent with great leaders across all industries. They address the hiring needs and business initiatives of executives across the United States. Our successful model, comprehensive training program and customized delivery platform empowers our associates to achieve maximum results, allowing them to focus on building net new relationships and driving sales.
Business Development & Sales Responsibilities:
- Market Research: Conduct thorough research to identify potential prospective clients and contacts to target through a variety of different sales and marketing campaigns.
- New Business Development: Proactively create new business development opportunities through persistent prospecting that includes phone calls, video and in-person meetings, networking events and presentations with key stake holders and hiring managers.
- Client Expansion: Successfully expand and maintain new and existing client base, ensuring consistent pipeline of permanent direct hire job orders and other consulting and staff augmentation opportunities.
- Relationship Management: Build strong trustworthy relationships and maintain those client relationships with honesty, integrity and ethical practices.
- Discovery: Define client needs by documenting their business initiatives, core objectives and pain points through requirements gathering, validation and ongoing communication to help optimize search success.
Candidate Recruiting Responsibilities:
- Head Hunting Capabilities: Identify, engage and recruit top tier talent creating a robust candidate community of active and passive information technology professionals.
- Candidate Assessment: Understand candidates’ key skills, strengths, personality, career aspirations, motivations and areas of improvement. Screening candidates against client requirements to ensure a strong match.
- Market Prospecting: Research targeted technical skill-sets and identify candidates through referral gathering, our internal applicant tracking database, LinkedIn Recruiter, ZoomInfo, job boards, social networking and technical user groups/blogs.
- Emerging Tech: Priority and focus should be to cultivate relationships with candidates who have skills within emerging technologies such as data science, advanced analytics, Cyber Security, Cloud, DevOps, Blockchain, IoT and of course AI.
Minimum Requirements:
- A minimum of 3+ years of recruiting agency business development (sales) experience and/or full desk recruiting experience; with a proven track record of success.
- Experience breaking and developing local mid-market and/or national accounts.
- A strong network of qualified client contacts.
- Demonstrated experience with candidate recruitment methodologies.
- Key traits: Energetic, competitive, confident, persistent, commission-oriented/money motivated, strong desire to succeed and grow, hunter.
- Strong communication and presentation skills.
- Bachelor's degree preferred.
- Information technology industry experience preferred, but not a hard requirement for an energetic agency sales professional, that has the desire and aptitude to learn about the technology space.
What Judge will provide you?:
- The ability to solution sell on a regional/national/international basis - without locking you into a defined territory or service offering.
- A well-formulated career platform with an exceptional opportunity for growth.
- A fast-paced, performance-based organization that publicly and financially rewards its employees for achieving a high level of success.
- Competitive uncapped commissions and bonus opportunities with sizable earning potential; including cell phone reimbursement.
- 50+ years of successful business and streamlined processes based on industry best practices - with a hands-on executive management team dedicated to the overall success of the organization and its employees.
- A superior technology platform and state of the art, custom built Customer Relationship Management (CRM) system, giving you the opportunity to work smart, be effective, and stay organized.
- Winning culture with a fun, friendly, and team-oriented environment.
Assist the team in prioritizing the defects for developers and analyze product Quality and Project risks.
For more information and to apply please visit: EOE/M/F/D/V.
JobiqoTJN. , Location: New York, NY - 10060
Responsibilities: Conduct structured discovery sessions and interviews to understand the current operating model, processes, decision flows, and team interactions.
Identify pain points, gaps, inefficiencies, and root causes across people, process, technology, and governance.
Synthesize qualitative and quantitative data into clear insights and problem statements.
Develop options, hypotheses, and recommendations for operating model adjustments and workflow enhancements.
Redesign or propose changes to the operating rhythm, including cadences, governance, decision-making forums, and cross-functional touchpoints.
Translate insights into strategic frameworks and clear narrative storylines.
Partner with leaders and teams to implement agreed-upon operating model and rhythm changes.
Support rollout of new processes, meeting structures, communication norms, and accountability mechanisms.
Monitor progress, surface risks, and adjust implementation plans as needed.
Facilitate workshops, working sessions, and alignment forums to gather input, build consensus, and drive decisions.
Act as a thought partner to leadership and cross-functional teams, bringing structure and clarity to ambiguous discussions.
Produce high-quality presentations, analyses, frameworks, and materials that communicate insights and recommendations clearly and persuasively.
Create documentation that supports adoption and sustainability of new operating rhythms and processes.
Required Skills: 5–10 years of experience in management consulting, strategy, operating model design, organizational effectiveness, or related roles.
Strong analytical and strategic thinking skills with the ability to structure ambiguous problems.
Excellent communication, facilitation, and storytelling abilities.
Demonstrated experience running discovery sessions, identifying operational issues, and designing improved operating rhythms.
High proficiency in creating executive-ready materials (e.g., decks, frameworks, narrative documents).
Strong stakeholder management and collaboration skills across multiple levels of an organization.
Ability to work independently, manage deadlines, and drive work forward with minimal oversight.
Preferred Skills: Experience with organizational design, business process redesign, or enterprise transformation initiatives.
Background in tech, product, or cross-functional operating models (optional).
Familiarity with change management practices and adoption strategies.
The ideal candidate will diagnose and resolve hardware, software, and network issues while delivering excellent customer service.
This role requires strong troubleshooting skills, technical knowledge, and the ability to communicate technical information clearly to non- technical users.
- IT Location: 130 Trinity Ave SW 5th Floor Atlanta, Georgia 3 Duration: 4 Months(Possibility of extension) On Site Purpose: The Atlanta Public School System is seeking the services of an IT Service Delivery Systems and Projects Coordinator to provide technical support, system management, and training for the IT Service Delivery and Student Experience Team.
Summary: Atlanta Public Schools' Digital Bridge program provides 38,000 student devices, staff laptops, hotspots, and other district technology to ensure students can access digital resources and tools at both school and home.
The IT Service Delivery Systems and Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to support device management and service delivery.
The position provides iiQ training for all Field Technicians including Lead Field Technicians, handles ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology, and monitors IT Service Delivery and Student Experience Tableau dashboards.
Additionally, this role manages special projects for the IT Service Delivery and Student Experience Group, collaborating with Field Technicians, IT Management, and other IT divisions.
The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management.
This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team, providing administrative support to ensure smooth operations.
This position will work under the supervision of the IT Service Delivery team.
Scope of Work/Key Responsibilities: Adhere to established standard operating procedures through the following: Maintain exceptional customer service posture at ALL TIMES.
Serve as primary manager of iiQ for IT Service Delivery and Student Experience Team Primary iiQ Management and Training Responsibilities: Manage and administer iiQ system for IT Service Delivery and Student Experience Team Provide comprehensive iiQ training for all Field Technicians and Lead Field Technicians Handle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology Assist in the management of district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school district Monitor IT Service Delivery and Student Experience Tableau dashboards Maintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technology Work with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset Management Manage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisions o Help ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management Record and submit checklists or other documentation as required for upward reporting and accountability.
Provide administrative support including calendar management, scheduling meetings, coordinating events, and managing correspondence for IT Service Delivery and Student Experience leadership Prepare and organize documentation, reports, presentations, and meeting materials for the IT Service Delivery and Student Experience team
Purpose
The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.
In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.
Key Responsibilities
Service Desk Strategy & Leadership
- Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
- Lead a multi-channel support model (phone, chat, self-service, automation)
- Establish a customer-centric culture focused on associate experience and first-contact resolution
- Build scalable operating models to support store growth, seasonal demand, and new technology rollouts
Operations & Incident Management
- Own Tier 1 support operations for all end-user and store technologies
- Lead Major Incident Management and Command Center activities
- Ensure consistent incident triage, escalation, and communications during outages
- Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution
Performance, Metrics & Continuous Improvement
- Use analytics to identify systemic issues and drive problem management
- Continuously improve service processes using ITIL and lean principles
- Measure CSAT on a monthly basis to capture customer sentiment and trending.
Define and monitor KPIs including:
- First Contact Resolution (FCR)
- Mean Time to Resolution (MTTR)
- Service Level attainment
- Ticket backlog and aging
Retail & Store Technology Support
- Prepare Service Desk operations for store openings, promotions, and holiday peaks
- Partner with Store Operations to improve technology adoption and minimize disruption
- Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks
Ensure high availability support for:
- POS systems
- Store networks and devices
- Workforce mobility tools
- Collaboration and productivity platforms
Technology, Tools & Automation
- Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
- Drive self-service, knowledge management, and automation to reduce call volume
- Improve shift-left capabilities and reduce dependency on Tier 2/3 teams
Vendor & Financial Management
- Manage outsourced or co-sourced Service Desk providers (if applicable)
- Own the Service Desk budget and cost optimization initiatives
- Ensure vendors meet performance, quality, and compliance expectations
People Leadership & Talent Development
- Lead, mentor, and develop Service Desk managers and leaders
- Establish training, certification, and career progression paths
- Build a resilient, high-engagement team capable of supporting 24x7 retail operations
Qualifications & Experience
Required
- 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
- Experience supporting retail, multi-site, or frontline operations
- Strong knowledge of ITSM frameworks (ITIL v3/v4)
- Proven experience managing high-volume support environments
- Demonstrated success leading major incident and outage response
- Strong executive communication and stakeholder management skills
Preferred
- Experience with ServiceNow or comparable ITSM platforms
- Experience leading 24x7 or follow-the-sun support models
- ITIL certification (Intermediate or Managing Professional)
- Experience integrating Command Center or Technology Operations Center models
- Exposure to digital commerce or omnichannel retail environments
Leadership Competencies
- Customer-first mindset with strong business acumen
- Calm, decisive leadership during incidents and peak retail events
- Data-driven decision making
- Ability to influence without authority across technology teams
- Passion for continuous improvement and operational excellence
WORKING CONDITIONS
Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.
Role involves typical sedentary work with periodic movement.
Benefits & Rewards
- Bonus opportunities at every level
- Non-traditional retail hours (we close at 7p!)
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hrs. annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate’s choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
