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Job description
Senior IT/OT Infrastructure Integration Engineer
We are seeking a highly skilled Senior IT/OT Infrastructure Integration Engineer to support the planning, implementation, and execution of infrastructure for a new manufacturing site. This is a hands-on, technical execution role—not a managerial position.
In this capacity, you will serve as a technical integrator, ensuring seamless alignment across infrastructure domains including networking, servers, cybersecurity, automation, validation, and cloud integration. The role spans both manufacturing operations and corporate office environments, requiring deep expertise across IT/OT architectures in regulated settings.
The ideal candidate brings proven, real-world experience delivering infrastructure solutions within GxP-regulated manufacturing environments, with the ability to operate effectively across on-premises, hybrid, and segmented IT/OT ecosystems. This role requires ownership from strategic planning through hands-on implementation, technical support, and ongoing infrastructure evolution.
Key Responsibilities
- Provide technical oversight and quality assurance for IT/OT infrastructure deployment, including networks, servers, storage, backup, disaster recovery, and segmentation
- Review and validate High-Level and Low-Level Designs (HLD/LLD)
- Ensure alignment with Purdue Model segmentation, zero-trust architecture, and regulatory compliance standards
- Coordinate cross-functional dependencies with Automation, MES, LIMS, SCADA, and laboratory systems teams
- Support integration between on-premises infrastructure and enterprise/cloud environments (Azure hybrid)
- Validate configuration standards, system hardening baselines, and network segmentation controls
Technical Skills & Expertise
The ideal candidate will have strong proficiency in:
- IT/OT network architecture and segmentation
- Network security controls and firewall rule management
- Windows Server and Active Directory architecture
- Virtualization technologies (Hyper-V preferred)
- Storage solutions (SAN, NAS, S2D)
- Backup strategies, including immutable storage
- Infrastructure monitoring and integration
- Configuration management, standards, and documentation governance
- Change management processes
- Hands-on technical support
Day to Day:
Insight Global is seeking a Senior Director of IS Administration for a large healthcare provider located in Charleston, South Carolina. The Senior Director of IS Administration is responsible for the day‑to‑day administration and operational management of financial, purchasing, workforce, and business support functions for Information Solutions. This role ensures budgets are executed accurately, purchasing and contract activities are processed efficiently, workforce and HR data are maintained with integrity, and operational controls are consistently applied across IS. The Senior Director oversees core administrative processes, resolves operational issues, and ensures compliance with organizational policies and reporting requirements. Working closely with Finance, HR, Procurement, and IS leadership, the role supports reliable operations, informed decision‑making, and the effective delivery of Information Solutions services.
Responsibilities:
20% Purchasing Stewardship
- IS Purchasing and Contracts Leadership
- Provide strategic oversight for Information Solutions purchasing activities, ensuring alignment with organizational policies, budget constraints, and strategic priorities.
- Partner closely with System Procurement, Finance, and Legal to manage contracts, purchase orders, renewals, and vendor relationships.
- Ensure timely, accurate, and compliant processing of technology‑related purchases, invoices, and vendor payments.
- Establish and maintain standardized purchasing processes, controls, and documentation to promote consistency, transparency, and audit readiness.
- Ensure purchasing activities support capital planning, operational budgets, and multi‑year financial forecasts.
20% HR and Business Functional Stewardship
- People and Business Operations Leadership
- Lead and develop team responsible for HR, personnel, and business processing activities across IS.
- Ensure accuracy and integrity of worker records, including job descriptions, organizational alignment, work locations, and contractor arrangements.
- Oversee compliance activities such as annual mandatory training, performance review completion, and other regulatory requirements.
- Partner with IS Procurement to manage contracts, purchase orders, and vendor relations.
- Oversee the accuracy and timeliness of IT invoice processing and vendor payments.
- Coordinate and lead special business projects, including activities related to acquisitions or organizational transitions.
- Workforce Planning & Analytics
- Build and maintain advanced workforce and resourcing projection models to support long‑term staffing strategies and organizational priorities.
- Produce monthly KPI and workforce analytics dashboards, including vacancy trends, turnover, internal mobility, and FTE performance against budget.
- Talent Programs & Engagement
- Manage IS internship and fellowship programs, ensuring strong candidate pipelines and meaningful development experiences.
60% Financial and Budgetary Stewardship
- Strategic Planning and Forecasting:
- Develop annual operating plan including hardware, software, licensing, and headcount requirements.
- Build and maintain multi-year capital plans; evaluate, ROI, and total cost of ownership for technology investments.
- Maintain rolling forecasts to guide financial decision-making and ensure alignment with organizational strategy and funding.
- Financial Analysis & Reporting:
- Conducts detailed variance analysis, identifying financial risks and opportunities, and drivers of performance.
- Deliver monthly and ad-hoc financial reporting packages for executive leadership, translating complex data into actionable insights.
- Scenario Planning:
- Build and refine financial models to support scenario planning, sensitivity analysis, and “what‑if” decision support for technology initiatives. Business Partnership:
- Business Partnership
- Collaborate with IT and cross‑functional leaders to analyze KPIs, optimize operational efficiency, and support strategic initiatives.
- Serve as a trusted advisor to senior leadership, providing financial guidance that informs technology and operational decisions.
- Operational Financial Management
- Partner with corporate finance on accruals, journal entries, and month‑end close activities.
- Ensure project‑related financial activity is accurately tracked, reconciled, and aligned with budget expectations.
- Manage and mentor the Senior Financial Analyst, ensuring high‑quality analysis and reporting.
- Maintain strong financial controls, ensuring compliance with organizational policies and audit requirements.
Must Haves:
- 7+ years of healthcare Finance experience in FP&A, Accounting, Corporate Finance, Workforce Planning, or People Reporting
- Technical & Systems Expertise:
- Deep experience with Enterprise Performance Management (EPM) tools such as Adaptive, Axiom, and JD Edwards, with the ability to design, maintain, and optimize financial planning models.
- Strong proficiency with large-scale ERP platforms (Workday/Oracle), including financial modules, workforce planning, and reporting capabilities.
- Advance mastery of Microsoft Office 365, particularly Excel (complex modeling, Power Query, Power Pivot), PowerPoint (executive storytelling), and Team/SharePoint for collaboration.
- Financial & Analytical Acumen:
- Superior analytical and critical thinking skills, with the ability to interpret complex financial data, identify trends, and translate insights into strategic recommendations.
- Demonstrated capability in building sophisticated financial models, scenario analyses, and multi‑year planning frameworks.
- Strong decision‑making skills grounded in data, business context, and risk assessment.
- Leadership & Strategic Influence:
- Proven success leading cross‑functional initiatives and influencing business strategy across technical and non‑technical teams.
- Experience driving organizational transformation programs, including process redesign, technology adoption, and operating model evolution.
- Ability to partner effectively with stakeholders at all levels, from operational managers to C‑suite executives.
- Excellent communication skills with ability to craft compelling financial and operational insight presentations to executive leaders
- Operational Excellence & Execution:
- Highly detail‑oriented with a disciplined approach to data quality, documentation, and process integrity.
- Exceptional organizational and time‑management skills, with the ability to manage multiple priorities in a fast‑paced environment.
- Demonstrated ability to operate effectively in ambiguity, take ownership of complex tasks, and drive them to completion without requiring direction.
- Exceptional project management skills to ensure successful project delivery.
- Problem Solving & Continuous Improvement:
- Initiative-taking mindset with a strong ability to identify inefficiencies, evaluate current processes, and design and implement effective solutions.
- Solution‑focused and service‑oriented approach, consistently seeking ways to improve business outcomes and support organizational goals.
- Bachelor's Degree in Finance, Accounting or Healthcare Administration
Plusses:
- Master's Degree (MBA, MHA)
- CPA
- Academic Medical Center (AMC) Healthcare experience
Compensation:
$160,000 to $225,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at .
We are seeking a skilled and dedicated MRI Technologist to join our medical imaging team. The ideal candidate will be responsible for performing magnetic resonance imaging (MRI) scans on patients, ensuring high-quality images for diagnostic evaluation. This role requires a strong understanding of anatomy, medical terminology, and aseptic techniques. The MRI Technologist will work closely with radiologists and other healthcare professionals to provide exceptional patient care and accurate imaging results.
Responsibilities:
- Confirms the appropriateness of the exam by reviewing the referral form and radiologist protocol and patient questionnaire; brings any discrepancy to the attention of the radiologist, supporting staff
- Ensures patient and equipment safety by following the MRI safety policy and procedure
- Performs scans following standardized protocols, tailoring if needed due to patient variable such as body habitus
- Performs specialized MRI studies, including TBI (Traumatic Brain Injury) imaging, in accordance with established protocols
- Maintains and retrieves patient data by appropriate use of PACS and other information systems; generates hard copies when appropriate
- Maintains log books and machine performance data
- Assists in the administering of first aid as needed
- Displays courtesy and respect to all patients, medical staff, visitors and co-workers
- Maintains cleanliness and orderliness of the work area and equipment
- Assists in expediting patient flow while maintaining quality
- Competent to care for patients based upon the age groups treated
- Competent to administer contrast media via appropriate peripheral IV access as ordered and directed by qualified physician staff while abiding by NY state guidelines (if appropriately certified)
- Participates along with nursing in monitoring patients pre, during and post contrast administration for possible allergic reaction to contrast media
- Performs other related duties as assigned
Qualifications:
- 1+ year of Clinical experience
- Experience working with Siemens 3T Skyra machine is a plus
- Experience performing specialized MRI studies, including TBI (Traumatic Brain Injury) imaging, preferred
Language: Spanish (Preferred)
License/Certification: MRI Certification ARMRIT (Required)
At Precision Medicine, we are revolutionizing healthcare! Our mission is to empower the evolution of modern medicine by providing accessible, personalized, and efficient healthcare solutions. Join our dynamic team where your expertise matters, your ideas are valued, and your background helps shape the future of patient care.
Position Overview
We are seeking a hands-on Director of Growth Marketing to build and scale our marketing function from the ground up.
This role will focus on lead generation, performance marketing, and building the infrastructure to track and measure results. The ideal candidate is both strategic and execution-oriented, capable of developing plans while actively launching and optimizing campaigns.
Key Responsibilities
Growth & Demand Generation
• Execute lead generation strategies across LinkedIn, Instagram, Facebook, SEO, and paid media
• Build and optimize marketing funnels to drive qualified leads
• Launch, test, and optimize campaigns with a focus on ROI
Marketing Analytics & Performance
• Build and manage marketing tracking systems (Google Analytics, CRM, campaign tracking)
• Define and track KPIs including cost per lead, conversion rates, and pipeline contribution
• Analyze performance and continuously optimize campaigns based on data
Strategy & Execution
• Develop and execute marketing plans across digital channels and trade shows
• Translate strategy into hands-on execution in a build-from-scratch environment
Brand & Messaging
• Develop clear messaging and positioning for physicians, telehealth partners, and veterinary providers
• Ensure consistency across all marketing channels and materials
Cross-Functional Collaboration
• Partner with sales, clinical, and leadership teams to align marketing efforts
• Support development of marketing materials, presentations, and campaigns
Team Build-Out
• Establish the foundation for a scalable marketing function
• Support future team growth and external partner management
Required Qualifications:
• 5–8+ years of marketing experience with a focus on growth or performance marketing
• Proven experience executing and scaling marketing initiatives
• Hands-on experience with digital channels (paid media, SEO, social)
• Strong understanding of marketing analytics, attribution, and performance tracking
• Ability to operate both strategically and tactically in a fast-paced environment
• Experience using AI tools (e.g., Claude, NanoBanana, or similar) to support marketing workflows and content generation
Preferred Qualifications:
• Experience in healthcare, telehealth, or regulated industries
• Experience marketing to providers (physicians, clinics, or veterinary networks)
• Familiarity with HIPAA-compliant marketing practices
Salary
$130k-$150k (depending on experience, qualifications, and overall fit for the role).
ESOP and Bonus eligible.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule
9am-5pm
Monday-Friday
Why Join Us
As part of Precision Medicine, you’ll be at the heart of an exciting transformation in the telemedicine landscape. Together, we’re pioneering solutions that bridge technology and compassionate care, improving health outcomes for all.
We're committed to your growth, providing you with the resources and support you need to build a meaningful career while exploring your creativity. Ready to be a part of something groundbreaking? Join us as we move healthcare forward, one innovation at a time!
Learn more at:
Equal Opportunity Statement
Precision Medicine is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
POSITION SUMMARY
The Director of Tertiary Heart and Vascular Operations provides strategic, operational, and clinical leadership exclusively for Health First’s Holmes Regional Medical Center’s (HRMC) cardiovascular and neurovascular procedural areas. The Director of Tertiary Heart and Vascular Operations oversees and manages the performance, quality, and operational excellence of the Interventional Labs, including Cardiac, Electrophysiology (EP), Interventional Radiology (IR), and Interventional Neurovascular services, as well as Interventional Prep and Recovery. The Director of Tertiary Heart and Vascular Operations, under the direction of the System Director of Heart and Vascular, serves as a key operational leader within HRMC, ensuring that all procedural services meet the highest standards of patient care, safety, efficiency, and regulatory compliance.
PRIMARY ACCOUNTABILITIES
- Provide focused leadership for all Heart and Vascular procedural services within HRMC specifically, aligning departmental operations with the HRMC’s strategic priorities, clinical goals, and service line initiatives.
- Serves as the primary operational leader for cardiovascular and neurovascular interventional services on HRMC’s campus, directing daily operations, staffing, workflow, and resource utilization for Interventional Labs (Cardiac, EP, Interventional Radiology, Interventional Neurovascular).
- Ensures efficient patient throughput, timely case starts, and high‑quality pre‑ and post‑procedural care.
- Develops and implements operational policies, procedures, and performance standards tailored to HRMC’s environment.
- Verifies and manages compliance with all regulatory, accreditation, and safety standards within HRMC.
- Monitors and improves clinical outcomes, patient experience, and safety metrics across assigned departments.
- Leads quality improvement initiatives that reflect the HRMC’s patient population, procedural complexity, and volume.
- Leads capital planning for equipment, technology, and facility needs within the Tertiary Hospital’s interventional areas.
- Partners closely with cardiology, electrophysiology, vascular and cardiac surgery, neurology, radiology, anesthesia, and other physician leaders practicing within HRMC.
- Collaborates with inpatient units, emergency services, and HRMC operations teams to ensure seamless patient flow and coordinated care.
- Represents the Tertiary Hospital’s Heart and Vascular procedural services in hospital committees, operational councils, and planning forums.
LEADERSHIP ACCOUNTABILITIES
- Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First and inspire the team to achieve that vision.
- Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high-performing team.
- Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
- Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
- Recruit, select, grow, and retain highly engaged, high-performing, diverse and inclusive associates.
- Display strong strategic and financial acumen in areas of responsibility in alignment with the organization's strategic objectives.
Work Experience
MINIMUM QUALIFICATIONS
- Education: Master’s degree in Nursing (MSN) or a relevant field.
- Work Experience: Seven (7) years’ progressive leadership experience in cardiovascular, interventional, or procedural services within an acute care hospital.
- Licensure: Registered Nurse (RN) licensure in the State of Florida or endorsement.
- Certification: None
- Skills/Knowledge/Abilities:
- Demonstrated success in operational leadership, quality improvement, and multidisciplinary team management.
- Strong financial acumen, communication skills, and ability to lead in a complex, fast‑paced environment.
PREFERRED QUALIFICATIONS
- Work Experience: Progressive leadership experience in cardiovascular services, Level I STEMI center.
PHYSICAL REQUIREMENTS
- Majority of time involves sitting or standing; occasional walking, bending, and stooping.
- Long periods of computer time or at workstation.
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
Are you a Design expert? Are you looking to work closely with product and engineering to create and execute on a bold vision? If you want to expand your professional goals at ®, this is the role for you. Join us as our newest Senior Product Designer and continue to Love Your Career at ®.
We are looking for a talented designer who will work closely with cross-functional partners in Product and Engineering to create and execute on our bold vision for transforming the real estate industry. Your responsibility will be to understand, scope and ship polished experiences for our 75M monthly active users across web and native apps. You will be a design leader within the team, providing thoughtful feedback to elevate our craft and showing what great collaboration looks like in action.
The ideal candidate has a strong background in consumer facing real-estate or retail products and experiences.
This role reports to the Senior Manager of Design.
What you’ll do:
Collaboration
- Collaborate with a diverse group of stakeholders—including researchers, product leaders, engineers, product marketing, brand, and other designers—on complex problems
- Articulate the value of design as well as the reasons for your design decisions clearly, in non-designer-speak, to Product and Engineering teammates as well as other important stakeholders
- Facilitate workshops, design sprints, and other collaborative sessions for your team
Craft & Execution
- Be the voice of the user, and explore multiple ideas while also knowing when to bring the work to an executable deliverable
- Deliver innovative solutions which significantly improve user experience across products for your team
- Independently lead all aspects of the design process from conception to completion
- Actively contribute to the evolution and strengthening of our design system, including crafting components, auditing libraries, and ensuring quality in application of the system
- Receive design feedback with professionalism and patience, and give clear and usable design feedback to design peers
- Uphold a high standard for design excellence, and contribute to raising the bar for design at the company
What you’ll bring:
- 8+ years working in design industry, with at least 3 years in a product-led organization
- Bachelor’s degree or equivalent experience
- Portfolio which examples a strong design point of view and depth of experience, including user-centered design methodologies, interaction flows, prototyping, high-fidelity screens, and shipped products
- Experience delivering multiple projects with cross-disciplined team
- Strong and clear communication skills
- Informed and strong opinions, loosely held
- A practitioner of user-centric processes and design thinking principles
- Mastery of design thinking practices and craft
- A “We, Not Me” mindset: collaborative, team-oriented, and invested in shared success
How We Work:
We balance creativity and innovation on a foundation of in-person collaboration. Our employees work three days in our Austin headquarters, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
How we Reward you:
is committed to investing in the health and well-being of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
DD Ford Construction is committed to building homes and relationships that last by always doing what’s right.
To accomplish this goal, we know that we must have all-star players on our team that are committed to the same goal and fit our culture well.
We are currently looking to fill some big shoes emptied by a long term team member moving out of state. We are on the search for a Project Manager who is eager to jump in with our Superintendents to collaboratively bring our remodel and new construction projects to successful conclusion. Our culture is built upon developing long term relationships with all of our clients, subs, vendors, and employees, so a legitimate candidate should have these long term growth aspirations.
A Successful Project Manager For DD Ford Will:
- Develop, manage, and maintain client and design team relationships by crafting a 5 star experience through the construction process so that we receive referrals from every project.
- Collaborates with architects, designers, clients, and our team to manage the evolution of design information from start of construction through project completion.
- Creates and manages project schedules and budgets with input from Site Superintendents.
- Conducts weekly construction/design meetings with prioritized agendas to communicate with the client and design team on project schedule, design decisions, and budget.
Employment Package Includes:
- Competitive Salary DOE
- 401k Match
- Profit Share Bonus
- Vehicle Stipend & Gas Card
- Health Insurance
To apply, please send all of the following:
- Cover letter introducing yourself
- Resume of skills & experience
- References with contact information
Job Summary
The HR Operations Specialist is the first point of contact for employee and manager HR requests through QXO’s HR Service Center. This role delivers Tier 1 case based support across the employee lifecycle by resolving standard inquiries, completing defined HR transactions, and guiding leaders and employees to the right processes, tools, and policies. The Specialist documents work in the case management platform, meets service level and quality standards, and escalates sensitive, complex, or high risk issues to Tier 2, COEs, HRBPs, Employee Relations, Payroll, or Legal based on defined decision trees.
This role is critical to reducing back channel HR requests, improving consistency, and enabling self service by contributing to knowledge articles, templates, and digital workflows.
Key Responsibilities
Tier 1 Intake, Case Management, and Customer Support
- Serve as the primary Tier 1 contact for HR support through the HR case management system and approved channels (portal, phone, email, and messaging as applicable)
- Resolve standard requests related to HR policies, benefits navigation, leave intake and routing, pay, timekeeping, and employee data
- Apply approved scripts, workflows, and decision trees to ensure consistent guidance and case outcomes
- Document cases with complete notes, disposition codes, and audit ready attachments, ensuring accurate categorization for reporting and trend analysis
- Escalate cases that are sensitive, complex, or high risk using defined criteria and warm handoffs to the correct partner group (HRBP, Employee Relations, Payroll, Leave, Total Rewards, Legal)
HR Transactions and Data Quality
- Execute defined employee lifecycle transactions using standard operating procedures, including job changes, transfers, promotions, data changes, leaves, and separations, including coordinating required approvals and documentation
- Enter, validate, and audit employee data in the HRIS to ensure accuracy, completeness, and compliance
- Support employment verifications and personnel record requests in accordance with company policy and applicable requirements
- Maintain transaction quality through checklists and controls, escalating recurring errors or upstream process gaps
Time, Pay, and Leave Support
- Provide Tier 1 support for timekeeping questions and exceptions, including educating employees and managers on correct punches, transfers, and schedules, and partnering with Payroll and Time teams to resolve issues
- Support leave intake and routing for FMLA, ADA, and disability related processes, directing employees to the appropriate leave administrator or internal owner while maintaining privacy and documentation standards
- Explain benefit plan navigation, enrollment steps, and life event changes, directing employees to approved resources and vendor partners as needed
- Identify patterns in pay, time, or leave issues, and escalate systemic defects to functional owners with clear examples and impact
Policy, Risk, and Compliance Triage
- Communicate and reinforce HR policies consistently using approved language, and escalate when interpretation or exceptions are required
- Recognize potential compliance or employee relations risks and escalate promptly following defined thresholds
- Maintain confidentiality and handle employee data consistent with company standards and regulatory expectations
Knowledge, Digital Support, and Continuous Improvement
- Contribute to and maintain knowledge articles, templates, and standard responses to reduce repeat contacts and improve self service
- Tag cases accurately and surface trends, contact drivers, and opportunities for automation, workflow improvements, and policy clarification
- Participate in quality reviews and coaching to improve first contact resolution, cycle time, and customer experience
- Support the evolution of digital Tier 0, including testing knowledge content, validating intent categories, and identifying candidates for automation
Success Measures
- Service level attainment (response time, resolution time) and backlog management
- First contact resolution rate and appropriate escalation quality
- Case documentation quality and audit readiness
- Data accuracy and transaction quality
- Knowledge contribution volume and effectiveness, reduction in repeat contact drivers
- Customer experience results and professionalism
Qualifications
- 2+ years in HR operations, shared services, HR administration, payroll, timekeeping, or benefits support in a high volume environment
- Experience working in a case management platform and HRIS, strong documentation discipline
- Working knowledge of HR policies and common employee lifecycle processes
- Comfort operating with decision trees, scripts, service catalogs, and escalation criteria
- Strong customer service, judgment, and confidentiality
- Bilingual English and Spanish or French Canadian is a plus
Nice to Have
- UKG experience, especially timekeeping or scheduling
- Experience supporting a frontline, multi state workforce and managing high volume seasonal demand
- Experience contributing to knowledge bases or self service portals
QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Call Center & Customer Service Manager
Location: On-Site in Los Angeles, CA
A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.
This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.
Key Responsibilities
- Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
- Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
- Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
- Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
- Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
- Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
- Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
- Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.
Qualifications
- 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
- Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
- Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
- Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
- Strong leadership presence with a focus on coaching, accountability, and team culture.
- Experience partnering with cross-functional teams to align customer experience with broader business goals.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS
We are seeking an experienced Workday HCM Project Manager/Delivery Manager to lead a major Workday HCM implementation for a global biotech organization. This person will serve as the primary project driver and HR-facing point of contact, partnering closely with HR leadership, the selected System Integrator (SI), and internal technical teams.
Rate range: $85-$90 per hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
The ideal candidate has hands-on Workday implementation experience, strong knowledge of integrations and data conversion, and the ability to provide both strategic guidance and tactical execution during a multi-phase Workday rollout.
This is a high-visibility role designed to support the Workday go‑live and evolution of the HR technology ecosystem, with a planned conversion to full-time in 2027 as the team grows.
What You’ll Do
Project Leadership
- Lead end-to-end delivery for the Workday HCM Phase 1 implementation.
- Serve as the main liaison between HR, the SI, internal IT teams, and project stakeholders.
- Drive project plans, timelines, risk mitigation, decision logs, and overall program governance.
HCM Implementation & Design Support
- Partner with HR SMEs and SI to support business requirements, design sessions, configuration discussions, and functional validation.
- Act as the “voice of reason” to ensure alignment, quality, and adherence to best practices.
Integrations & Data
- Lead the integration workstream in partnership with internal technical resources.
- Provide expertise on integration strategy, sequencing, and data flow requirements.
- Support data migration planning, load sequencing, reconciliation, and validation (QA, sanity checks).
- Collaborate with teams to prepare, cleanse, and validate data for conversion cycles.
Reporting & Analytics
- Assist with Workday reporting needs, ensuring HR has the necessary outputs for testing, go-live, and post‑production support.
Audit & Compliance
- Advise on Workday’s built-in audit capabilities and assess whether external tools may be needed.
- Provide recommendations for audit frameworks, controls, and ongoing data quality processes.
Go-Live & Hypercare
- Support cutover planning, go-live readiness, and post‑launch stabilization.
- Act as ongoing business support until the role transitions into a full-time HR tech function.
What We’re Looking For
- 5+ years of Workday HCM experience including at least 2–3 full implementation cycles.
- Strong background in project management or delivery management roles within HR technology.
- Experience partnering with or managing SIs during Workday deployments.
- Hands-on exposure to data conversion, integrations, reporting, and functional validation.
- Ability to guide HR stakeholders, challenge technical recommendations, and drive clarity and alignment.
- Excellent communication skills, comfort leading cross-functional teams, and strong decision-making abilities.
- Workday certification a plus, but not required.
- Experience with PeopleSoft is not required.
Nice-to-Haves
- Experience with future Workday phases including Benefits, Recruiting, or other HCM modules.
- Background in HR auditing, controls, or system governance.
- Biotech or life sciences industry experience.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
- Seniority Level
- Mid-Senior level
- Industry
- IT Services and IT Consulting
- Employment Type
- Full-time
- Job Functions
- Engineering
- Skills
- C (Programming Language)
- Firmware
- Embedded Systems
