Qxo Jobs in Usa

Senior Instructional Designer

Location: Hybrid - 2 to 3 days in office - Role can be based in Dallas, TX; Atlanta, GA; Seattle, WA; or Herndon, VA.

Reports to: Manager of Learning and Development

Job Type: Full-Time

QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector.

We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.

This role is an exciting opportunity for an experienced instructional design professional who possesses a collaborative nature, strong communication skills, a growth-mindset, is detail-oriented, and has a passion for working in a team, seeking continuous growth, and wants to help others expand their knowledge and skills. In this role, you will be responsible for the design and development of interactive, engaging training solutions, including eLearning, videos, in-person and virtual instructor-led.

What you'll do:

• Consult with subject matter experts to develop engaging training content including in person and virtual instructor-led, eLearning courses, training activities, multimedia, and video learning.
• Use creative mindset to find new and different ways to design and develop training content. Review, update, and maintain training content to support the needs of the business.
• Organize materials and provide support to the facilitators before, during, and after training events.
• Manage assigned projects using project management concepts to meet milestones and project timelines.
• Lead project meetings with business partners to ensure all steps of assigned projects are completed within parameters.
• Proactive research on evolving trends in the field of learning and recommend innovative training tools and techniques to deliver cutting-edge design solutions.
• Other duties, as assigned.

Physical requirements:

• Continuous work on a computer using a keyboard and mouse with extended screen time.
• Prolonged periods of sitting.
• Frequent verbal and auditory communication via phone, video calls, chat, and email required.
• Ability to occasionally lift and carry up to 25 pounds.
• Hybrid – 2 Days in office - Role can be based in Dallas, TX; Atlanta, GA; Seattle, WA; or Herndon, VA.
• Up to 15% travel.
• Occasional on-site field visits
• Work samples required

What you'll bring:

• Bachelor’s degree in instructional design, learning technologies, or other related field and 6+ years of professional instructional design experience in a corporate learning environment or combined work experience and education.
• 6+ years of experience designing, developing, and implementing interactive instructor-led and eLearning modules.
• 5+ years of experience developing content using Articulate Storyline, Articulate Rise, Vyond (or similar), and Camtasia.
• 5+ years of experience leading projects.
• Proficiency using AI-driven platforms for content development and/or learning and talent development.
• Technical proficiency in Microsoft Office and with video conferencing technology, specifically Outlook, PowerPoint, Word, Excel, and Microsoft Teams.
• Highly organized with the ability to prioritize and complete multiple tasks without sacrificing quality and accuracy.
• Proven proactive approach to problem-solving with strong decision-making skills.
• Excellent written and verbal communication skills.
• Ability and experience to work independently and develop training solutions from start (analysis) to end (evaluate).

Preferred:

• 3+ years of experience leading projects with 3 or more people.
• 3+ years of experience in facilitation in a corporate setting.
• 3+ years of experience in leadership development or coaching, sales, or safety.
• Certification in DiSC, CliftonStrengths, MBTI, SDI (Core Strengths), or other team or behavioral assessments.
• Experience developing interactive content using virtual reality or augmented reality.
• Experience working as an administrator in an LMS, such as Cornerstone.
• Professional trainer certification (Certified Professional in Learning and Performance – CPLP, Certified Technical Trainer - CTT+, or similar).
• Brain-centric Instructional Designer (BcID) certification.

What you'll earn

• Base pay range: 89,000-110,000K / year
• Annual performance bonus
• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid Time Off/Paid Sick Leave: Applicants can expect to accrue 15 days of paid time off during their first year (4.62 hours for every 80 hours worked) and increased accruals after five years of service.
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Please contact if you have any questions related to this job posting.

The HRIS Analyst II is responsible for the configuration, maintenance, optimization, and support of HR systems, with a primary focus on UKG, iCIMS, and related integrations. This role partners closely with HR, IT, and business stakeholders to ensure system integrity, data accuracy, compliance, and a seamless user experience.

Key Responsibilities

• Configure and maintain security roles, workflows, system rules, and validations across HRIS modules within UKG and integrated platforms
• Administer and support iCIMS, ensuring proper configuration, data flow, and integration with downstream systems
• Build, maintain, and enhance reports and dashboards within iCIMS to support recruiting operations and leadership reporting needs
• Troubleshoot and resolve integration issues between HR systems, third-party vendors, and internal applications
• Investigate and correct data discrepancies; lead error identification and remediation efforts
• Develop, maintain, and distribute custom reports, analytics, and scheduled dashboards for HR and business leaders
• Support system upgrades and release management activities, including feature testing, regression testing, and validation
• Collaborate with People Operations and IT to enhance self-service functionality and improve system efficiencies
• Maintain comprehensive business process documentation, system configuration guides, and standard operating procedures (SOPs)
• Support data privacy, security, and compliance initiatives, including SOX and GDPR audits
• Manage multiple projects simultaneously, balancing competing priorities in a fast-paced environment

Qualifications

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field (or equivalent experience)
• 3–5+ years of progressive HRIS experience
• Hands-on experience administering UKG (UltiPro/UKG Pro) and iCIMS
• Demonstrated experience building and supporting system integrations (APIs, file feeds, middleware, SFTP, etc.)
• Strong reporting and analytics experience, including custom report development and dashboard creation within UKG and iCIMS
• Experience troubleshooting data issues and resolving integration errors
• Working knowledge of data privacy and compliance requirements (SOX, GDPR)
• Experience supporting system releases, testing cycles, and regression validation
• Strong project management and organizational skills with the ability to manage competing priorities
• Excellent analytical, problem-solving, and communication skills

Job Summary

The HR Operations Specialist is the first point of contact for employee and manager HR requests through QXO’s HR Service Center. This role delivers Tier 1 case based support across the employee lifecycle by resolving standard inquiries, completing defined HR transactions, and guiding leaders and employees to the right processes, tools, and policies. The Specialist documents work in the case management platform, meets service level and quality standards, and escalates sensitive, complex, or high risk issues to Tier 2, COEs, HRBPs, Employee Relations, Payroll, or Legal based on defined decision trees.

This role is critical to reducing back channel HR requests, improving consistency, and enabling self service by contributing to knowledge articles, templates, and digital workflows.

Key Responsibilities

Tier 1 Intake, Case Management, and Customer Support

• Serve as the primary Tier 1 contact for HR support through the HR case management system and approved channels (portal, phone, email, and messaging as applicable)
• Resolve standard requests related to HR policies, benefits navigation, leave intake and routing, pay, timekeeping, and employee data
• Apply approved scripts, workflows, and decision trees to ensure consistent guidance and case outcomes
• Document cases with complete notes, disposition codes, and audit ready attachments, ensuring accurate categorization for reporting and trend analysis
• Escalate cases that are sensitive, complex, or high risk using defined criteria and warm handoffs to the correct partner group (HRBP, Employee Relations, Payroll, Leave, Total Rewards, Legal)

HR Transactions and Data Quality

• Execute defined employee lifecycle transactions using standard operating procedures, including job changes, transfers, promotions, data changes, leaves, and separations, including coordinating required approvals and documentation
• Enter, validate, and audit employee data in the HRIS to ensure accuracy, completeness, and compliance
• Support employment verifications and personnel record requests in accordance with company policy and applicable requirements
• Maintain transaction quality through checklists and controls, escalating recurring errors or upstream process gaps

Time, Pay, and Leave Support

• Provide Tier 1 support for timekeeping questions and exceptions, including educating employees and managers on correct punches, transfers, and schedules, and partnering with Payroll and Time teams to resolve issues
• Support leave intake and routing for FMLA, ADA, and disability related processes, directing employees to the appropriate leave administrator or internal owner while maintaining privacy and documentation standards
• Explain benefit plan navigation, enrollment steps, and life event changes, directing employees to approved resources and vendor partners as needed
• Identify patterns in pay, time, or leave issues, and escalate systemic defects to functional owners with clear examples and impact

Policy, Risk, and Compliance Triage

• Communicate and reinforce HR policies consistently using approved language, and escalate when interpretation or exceptions are required
• Recognize potential compliance or employee relations risks and escalate promptly following defined thresholds
• Maintain confidentiality and handle employee data consistent with company standards and regulatory expectations

Knowledge, Digital Support, and Continuous Improvement

• Contribute to and maintain knowledge articles, templates, and standard responses to reduce repeat contacts and improve self service
• Tag cases accurately and surface trends, contact drivers, and opportunities for automation, workflow improvements, and policy clarification
• Participate in quality reviews and coaching to improve first contact resolution, cycle time, and customer experience
• Support the evolution of digital Tier 0, including testing knowledge content, validating intent categories, and identifying candidates for automation

Success Measures

• Service level attainment (response time, resolution time) and backlog management
• First contact resolution rate and appropriate escalation quality
• Case documentation quality and audit readiness
• Data accuracy and transaction quality
• Knowledge contribution volume and effectiveness, reduction in repeat contact drivers
• Customer experience results and professionalism

Qualifications

• 2+ years in HR operations, shared services, HR administration, payroll, timekeeping, or benefits support in a high volume environment
• Experience working in a case management platform and HRIS, strong documentation discipline
• Working knowledge of HR policies and common employee lifecycle processes
• Comfort operating with decision trees, scripts, service catalogs, and escalation criteria
• Strong customer service, judgment, and confidentiality
• Bilingual English and Spanish or French Canadian is a plus

Nice to Have

• UKG experience, especially timekeeping or scheduling
• Experience supporting a frontline, multi state workforce and managing high volume seasonal demand
• Experience contributing to knowledge bases or self service portals

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job purpose

The National Account Manager, Multi-Family is responsible for developing and maintaining strong relationships with multi-family stakeholders and key partners, both internally and externally. This role analyzes performance metrics to drive strategic decision making, supports revenue growth and profitability, and leads the coordination, execution, and oversight of the sales process for opportunities within the segment.

Duties and responsibilities

• Own the performance, growth, and strategic direction of assigned national and regional accounts.
• Drive revenue and profitability through account expansion, cross-selling, and new business development.
• Prospect, onboard, and grow new national or regional accounts to expand the customer portfolio.
• Build and maintain strong relationships with key customer stakeholders to ensure long-term success and satisfaction.
• Lead contract negotiations, pricing strategies, and commercial agreements aligned with company objectives.
• Partner cross-functionally with sales, operations, finance, and divisional teams to ensure successful execution and delivery.
• Develop and maintain vendor relationships to support national account opportunities and solutions.
• Monitor market trends, competitive activity, and customer needs to identify growth opportunities.
• Analyze account performance, financial metrics, and sales data to guide strategy and decision making.
• Utilize CRM and business intelligence tools to manage pipeline, forecast revenue, and track portfolio health.
• Share best practices and provide informal mentorship or workload support within the team as needed.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
• 10+ years of sales or national account management experience in exterior building products or a related industry.
• Proven track record managing complex, high-value customer relationships and delivering revenue growth.
• Strong financial acumen, including pricing strategy, margin management, and business planning.
• Demonstrated ability to negotiate contracts and manage large, dynamic customer portfolios.
• Experience leveraging CRM and business intelligence platforms (such as Salesforce, Cognos, Tableau, or Mincron).
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Excellent written and verbal communication skills with the ability to influence internal and external stakeholders.
• Valid driver’s license and willingness to travel as required.

Working conditions

• Extensive travel requirements as needed for business purposes
• Office work to be completed remotely and/or available branch offices in responsible markets

Physical requirements

• Prolonged periods sitting at a desk and working on a computer and/or keyboard
• Heavy methods of verbal and auditory communication via phone, virtual calls, and/or email

Compensation

• Salary
• Bonus
• 401k with employer match
• Medical, Dental & Vision
• PTO, Company Holidays and Parental Leave
• Legal Assistance and identity protection
• Employee Assistance Program

About the Company

QXO Background

QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company plans to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. Visit for more information.

Position Summary

The Director of Labor Relations leads the organization's employee relations and labor strategy, with a particular focus on union campaign preparedness, labor relations risk mitigation, and positive employee engagement. This role partners closely with HR, Legal, Operations, and senior leadership to ensure consistent, compliant, and proactive employee relations practices across the enterprise.

The ideal candidate brings deep experience managing union campaigns, advising leaders during organizing activity, and developing long-term labor relations strategies, while maintaining a strong commitment to fair, respectful, and lawful people practices.

Key Responsibilities

Labor Relations Strategy & Leadership

• Develop and implement a comprehensive labor relations strategy aligned with organizational goals.
• Serve as the primary point of contact for labor relations matters, including union leadership and external labor counsel.
• Advise executive leadership on labor risks, workforce trends, and collective bargaining strategies.
• Monitor and interpret federal, state, and local labor laws to ensure ongoing compliance.

Campaign Management

• Lead and manage labor-related campaigns, including union organizing campaigns, contract campaigns, and workforce engagement initiatives.
• Design and execute campaign strategies that include messaging, stakeholder alignment, timeline management, and risk mitigation.
• Partner with internal communications, HR, legal, and operations teams to ensure consistent and compliant campaign execution.
• Analyze campaign effectiveness and adjust strategies based on real-time developments and data insights.

Collective Bargaining & Negotiations

• Lead or support collective bargaining negotiations, including preparation of proposals, costing, and negotiation strategy.
• Oversee grievance administration, arbitration preparation, and dispute resolution processes.
• Ensure consistent application of collective bargaining agreements and labor policies across the organization.

Stakeholder & Workforce Engagement

• Build strong relationships with operational leaders to support effective labor relations at all levels.
• Train managers and leaders on labor relations best practices, lawful communications, and campaign readiness.
• Support proactive employee engagement initiatives to address workforce concerns and reduce labor-related risks.

Risk Management & Compliance

• Identify, assess, and mitigate labor relations risks, including unfair labor practice exposure.
• Coordinate with legal counsel on investigations, hearings, and regulatory matters as needed.
• Maintain documentation and reporting related to labor relations activities and campaigns.

Qualifications

Required

• Bachelor's degree in Human Resources, Labor Relations, Business Administration, Law, or a related field.
• 8–12+ years of progressive experience in labor relations, with demonstrated experience managing labor or organizing campaigns.
• Proven experience leading collective bargaining negotiations and labor strategy development.
• Strong knowledge of labor and employment laws (e.g., NLRA, FLSA, state labor laws).
• Exceptional communication, negotiation, and stakeholder management skills.

Preferred

• Master's degree or Juris Doctor (JD).
• Experience in highly regulated or union-dense environments (e.g., manufacturing, transportation, healthcare, logistics).
• Experience partnering with executive leadership and boards on labor strategy.
• Familiarity with change management and workforce communications strategies.

Key Competencies

• Strategic thinking and decision-making
• Campaign planning and execution
• Labor negotiations and conflict resolution
• Executive presence and influence
• Data-driven analysis and risk assessment
• Collaboration across cross-functional teams

Travel Requirements

• Travel upwards 50-75% to company sites and/or to corporate offices.