Everest Holdings Jobs in Usa
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Ready for a role that supports your unique calling in patient care and fits your life? At Portsmouth Regional Hospital, you’ll find clear pathways to advance backed by our unmatched nationwide transfer policy that lets you grow your career when the time is right for you. With mentorship opportunities, clinical education courses, professional certification support, and educational assistance, you will have all the resources you need to build the career of a lifetime.
Job Summary and QualificationsPOSITION SUMMARY: The Cath Lab Holding nurse works under the supervision of the Cath Lab Manager, CV Services Director, and designees. The Cath Lab Holding RN will work in the Cath Lab Holding area, primarily responsible for pre- and post- procedure care of patients.
SPECIFIC ELEMENTS & ESSENTIAL FUNCTIONS:
Cardiac Catheterization Lab
Pre- and post- procedure care for a variety of patients, including but not limited to: cardiac catheterization (diagnostic and interventional), peripheral angiograms (diagnostic and interventional), dialysis access procedures and line placements, TEEs, cardioversions, loop recorder implantations, electrophysiology studies and procedures, pacemaker and ICD placements.
Sheath removal
Coordinating with local offices and hospitals to schedule procedures and obtain appropriate patient information
Prepare charts for the following day
Call patients the day before scheduled procedures to provide instructions
Coordinate internally with hospital staff and departments including hospital units, anesthesia, and Diagnostics to optimize patient care and workflow (including bed placement and scheduling of procedures
Ordering and inventory maintenance of necessary office supplies and paperwork
Weekend call coverage for inpatient TEEs
B. Cardiac Stress Lab
Administer stress tests
Place Holter monitors, Zio patches, and other monitors and patches, as well as generate reports
Ordering and inventory maintenance of supplies
Input charges timely and accurately
Coordinate internally with hospital staff and departments including hospital units and physicians to expedite effective inpatient and outpatient flow
Weekend call coverage for stress lab
What qualifications you will need:- Advanced Cardiac Life Spt must be obtained within 90 days of employment start date
- Basic Cardiac Life Support must be obtained within 30 days of employment start date
- (RN) Registered Nurse state of NH or valid compact licensure
- Bachelors Degree, or Associate Degree in Nursing
Portsmouth Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
At Portsmouth Regional Hospital, you're not just joining a hospital—you’re becoming part of a mission-driven team that’s redefining healthcare excellence across the Seacoast region. As a 240-bed acute care facility in Portsmouth, NH, we proudly serve communities throughout New Hampshire, Maine, and Massachusetts. We’re the only hospital in the area to be recognized as an ACS Verified Level II Trauma Center and a Comprehensive Stroke Center, and we offer a robust heart and vascular program—giving our team the opportunity to work at the forefront of life-saving care.
As part of the HCA Healthcare family, you’ll be supported by one of the nation’s leading healthcare systems, with a strong presence in New Hampshire that includes four hospitals, three freestanding emergency rooms, and over 70 care sites. Here, nearly 5,000 colleagues—including 1,500 nurses and 1,000 affiliated physicians—collaborate to deliver exceptional care and innovation every day. Whether you're at Portsmouth, Catholic Medical Center in Manchester, Parkland Medical Center in Derry, Frisbie Memorial Hospital in Rochester, or one of our emergency facilities in Seabrook, Dover, or Plaistow, you’ll find a culture that values your expertise, supports your growth, and empowers you to make a real difference.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Nurses play a pivotal role and are the backbone of healthcare delivery. At HCA Healthcare, we are dedicated to ensuring nurses have necessary tools and resources to provide world-class patient care, advocating for the profession and helping to shape the future of nursing."
Sammie Mosier, DHA, MA, BSN, NE-BC
Senior Vice President and Chief Nursing Executive, HCA Healthcare
Join a family that cares about every stage in your career! We are interviewing candidates for our Registered Nurse Cath Lab Holding opening. Apply today and a member of our Talent Acquisition team will reach out.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: UCHealth Anschutz Inpt Pavilion - Aurora Department: ED Hold - Will float to Acute Care units Work Schedule: Full Time, 72.00 hours per pay period (2 weeks) Shift: Day & Night Rotation or Nights Pay: $50.00 per hour plus travel package/stipend This position is an onsite role and does not offer a hybrid or remote option. 13 week assignments available - extension options Minimum Requirements:
- CO RN license or eNLC privileges
- 1-year experience
- BLS - BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in-hand before start date.
- Provides top of scope practice in direct patient care utilizing the nursing process
- Values a multidisciplinary team approach to achieve exceptional outcomes
- Prioritizes wellness, a patient perspective and evidence-based practice
- Models proficiency through precepting those new to healthcare and/or UCHealth
- Welcomes new knowledge in a fast paced, innovative clinical environment
- Contributes to secure safety and quality at the point of care
- Direct care includes specialty Acute Care (Med-Surg) Units of moderate to high patient acuity
- AMSN's core curriculum and various specialty certification standards are included in evidence based care models for each unit
- Medical, dental and vision coverage including coverage for eligible dependents
- 403(b) with employer matching contributions
- Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence; start your employment at UCHealth with PTO in your bank
- Employer-paid basic life and accidental death and dismemberment coverage with buy-up coverage options
- Employer paid short term disability and long-term disability with buy-up coverage options
- Wellness benefits
- Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs
- Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year
Valley Hospital Medical Center
Located in the heart of Las Vegas, Valley Hospital Medical Center is an acute care and teaching hospital that has provided high quality healthcare to residents of Southern Nevada since 1972. The hospital offers a comprehensive range of services, including advanced cardiology, neurology, surgery and more.
The Valley Health System (VHS), with seven hospitals in Las Vegas and Southern Nevada, is looking for exceptional people who share our vision and values. We focus on clearly defined goals designed to bring about exemplary patient care. We give our employees the structure to achieve these goals by providing advanced technological systems, processes, and practice; performance improvement and patient safety standards to foster positive patient outcomes; a collaborative practice model; evidence-based practice; and education and development programs to support recruitment and retention.
VHS is owned and operated by a subsidiary of Universal Health Services, Inc. (UHS). Each employee at VHS takes part in the UHS Service Excellence Program. The program is guided by three standards: "Treat everyone as a guest. Demonstrate professionalism and excellence in the things I do. Practice teamwork." The talent and dedication of all UHS employees is what makes the company unique.
Benefit Highlights
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within UHS and its 300+ Subsidiaries! · More information is available on our Benefits Guest Website:
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
Job Description:
Responsible for performing patient care/service activities/procedures as outlined by the state board of nursing and within the Nevada Nurse Practice Act. Performs assigned duties under the supervision of licensed nursing staff.
Qualifications
Education: Completion of education/experience necessary to obtain CNA Certification from Nevada State Board of Nursing.
License/Certification: Current CNA license in the State of Nevada. Current BLS certification
Other: Must be able to demonstrate the knowledge and skills necessary to provide care/service appropriate to the age of the patients served on the assigned unit/department.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion
Full Time Days Coordinates and provides safe care to patients utilizing the nursing process of assessment, planning, implementation and evaluation.
The nurse directs and coordinates the care of assigned personnel.
Performs charge duties as assigned.
Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance.
Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Palm Beach Gardens Medical Center, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status Palm Beach Gardens Medical Center (PBGMC), part of the Palm Beach Health Network, the largest health care network in Palm Beach County, is a 199-bed acute care hospital.
It has served the Palm Beach County and Treasure Coast communities for over 50 years.
The hospital was the first in Palm Beach County to perform open-heart surgery and has remained on the forefront as one of the areas leaders in cardiac care.
PBGMC also offers award winning stroke care, neurosurgery, urology, orthopedics, robot assisted and minimally invasive surgical techniques, bloodless medicine and a 24-hour emergency room.
Join our team! Requirements: Florida Nursing License.
American Heart Association approved BLS for all areas; ACLS, PALS, NIHSS & CPI(Crisis Prevention Intervention) for ED.
CPI (Crisis Prevention Intervention) must be obtained within 90 days of hire or transfer into role; ACLS & NIHSS for Critical Care, Telemetry, PACU, & Cath Lab; ACLS for Ambulatory Surgery and Med/Surg.
Experience: Previous Cath Lab Experience required LI-MQ15c143e31-5e48-4549-b638-05792d185386
Full Time Nights POSITION SUMMARY The Charge Registered Nurse is a professional nurse who coordinates, supports and supervises other Registered Nurses/LVNs in the delivery of nursing care.
They ensure the nursing unit runs smoothly and efficiently and oversees the transition between shifts.
The Charge Registered Nurse participates in patient and family teaching, provides leadership by working cooperatively with leadership, ancillary staff and other members of the patient care team in maintaining standards of professional nursing practice in the clinical setting.
The Charge Registered Nurse serves as a liaison between physicians, nurses and staff.
General Functions:
- Institutes and initiates a plan of care for patient based on the initial assessment within the shift, documents; implements and continuously evaluates interventions; reassesses patient needs on an on-going basis as required per unit or procedure
- Develops, discusses and communicates a realistic problem list (plan of care) for each patient, in collaboration with each patient/family/significant other to address identified needs
- Recognizes changing patient condition and modifies plan by using resources, chain of command and Rapid Response Team (RRT) promptly and appropriately.
- Assimilates and prioritizes information sources to take immediate and decisive patient-focused action by routinely performing patient rounds and addressing concerns timely
- Maintains a safe environment and responds with confidence and adapts to rapid changing patient conditions and emergent situations
- Demonstrates the skills and judgement necessary to implement plan of care, nursing interventions and procedures necessary for the care of the patient
- Appropriately documents all assessments, plans of care specific to patient and identified problem for care provided accurately Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance.
Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At The Hospitals of Providence
- East Campus, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status The Hospitals of Providence have faithfully been serving our community since 1902.
Generations of families have chosen our hospitals to be a steward of health in the El Paso community.
Our five hospitals include a childrens hospital committed to providing the care patients need, when they need it.
Today, the Hospitals of Providence are comprised of our region's most trusted hospitals, each dedicated to meeting our families specific healthcare needs.
Join our team! MINIMUM EDUCATION: · Required-Graduate from an accredited school of nursing · Preferred-Academic bachelor's or master's degree in nursing MINIMUM EXPERIENCE: · Required- 1 year of RN experience REQUIRED LICENSES/CERTIFICATIONS: · Current RN Licensure in the State of Texas or Compact State · Current Healthcare Provider Basic Life Support (American Red Cross or American Heart Association) if American Red Cross, must obtain American Heart Association within 60-days of hire · ACLS must be obtained by the end of the department orientation · For all certifications refer to Attachment A5c143e31-5e48-4549-b638-05792d185386
Company Description
Everest Holdings is an investment and advisory services company focused on assets and clients in the Southwestern United States. Our investors and clients include some of the US's largest and most sophisticated participants in various markets. We have earned a reputation for producing above-standard returns and creating uncommon value for our stakeholders. Everest Holdings provides a nurturing and rewarding work environment where employees are stakeholders and their contributions are recognized and rewarded. Our employees are encouraged to get involved in the community and support causes that are meaningful to them.
Everest is committed to providing a fun, exciting, and rewarding work environment. Employees are true stakeholders in our investments, which fosters engagement, motivation, and a sense of fulfillment. We encourage our team members to be active in their communities and to contribute to causes they care about.
Role Description
The Senior / Lead Building Engineer will be the on-site technical lead responsible for all building systems and day-to-day engineering operations at several assets in our management portfolio. This individual will oversee mechanical, electrical, plumbing (MEP), life safety, and building automation systems; manage maintenance staff and vendors; and partner closely with the on-site property management and tenant relations team to deliver a best-in-class tenant experience.
This is a full-time, on-site role reporting to the VP of Commercial Property Management.
Key Responsibilities
- Lead the daily operation, inspection, and maintenance of all building systems (HVAC, electrical, plumbing, fire/life safety, building automation, vertical transportation, and security interfaces).
- Supervise and mentor a small team of building engineers and maintenance technicians; help coordinate daily work assignments, schedules, and training.
- Develop and implement preventative maintenance programs, including scheduling, documentation, and tracking of work orders.
- Troubleshoot and resolve building system issues promptly, minimizing downtime and disruption to tenants.
- Oversee vendor performance for engineering-related contracts (e.g., HVAC, elevators, fire systems, controls, specialty trades), including RFPs, scope definition, and invoice review.
- Assist property management with annual operating and capital budgets, including recommendations for building system upgrades and replacements.
- Support capital projects, tenant improvements, and reconfigurations, coordinating with contractors, engineers, and city inspectors as needed.
- Ensure compliance with all applicable building codes, environmental and safety regulations, and company policies.
- Maintain accurate records and logs, including equipment inventories, manuals, as-builts, and systems documentation.
- Participate in an on-call rotation and respond to after-hours emergencies as needed.
- Champion a culture of safety, quality, and customer service with the engineering and maintenance team.
Qualifications
- 10+ years of experience in commercial building engineering or facilities management, preferably in Class A high-rise office.
- Strong technical knowledge of HVAC systems, chillers, boilers, pumps, VAVs, cooling towers, and control systems.
- Solid understanding of electrical distribution, lighting control systems, and emergency power.
- Experience supervising or leading an engineering/maintenance team.
- Familiarity with BMS/BAS platforms and work order/PM software.
- Demonstrated ability to read and interpret blueprints, schematics, and technical manuals.
- Excellent problem-solving skills; able to diagnose complex issues and implement practical solutions.
- Strong communication and collaboration skills; comfortable interacting with tenants, vendors, and ownership.
- Relevant certifications/licensure preferred (e.g., refrigeration license, boiler license, Universal EPA, SMA/SMT, BOMA/RPA courses, or similar).
- Ability to lift up to 50 pounds, climb ladders, work on roofs and in mechanical spaces, and perform other physical tasks typical of a building engineering role.
Who You Are:
You are collaborative, detail oriented, and self-motivated. You enjoy working daily with stakeholders across the business and around the world. You have a passion for the details across all areas of Treasury, and you thrive in fast-paced environments. You know that your work ensures the company’s financial health and flexibility every day, and you take pride in getting the job done right and on time, every time.
What You’ll Do:
Retail & Operational Treasury Support
- Manage day-to-day global cash management and treasury operations, with primary focus on North America retail activity.
- Serve as treasury liaison for Retail, Cash Audit, Sales Audit, and Loss Prevention teams on store-level cash and banking matters, including change orders and missing deposit research.
- Support new store openings and closures, including bank account setup and closure, deposit slip coordination, armored courier services, and required banking documentation.
- Create, track, and resolve store banking cases related to onboarding, closures, and ongoing needs; triage Treasury inbox requests, coordinate approvals, manage external partners, and maintain service-level tracking.
- Order, track, and manage store deposit supplies (deposit bags, slips, endorsement stamps), maintaining accurate inventory records by store.
- Coordinate armored courier schedules, service changes, and issue escalation; track missed pickups, service credits, and penalties.
- Prepare daily deposit activity files; investigate and follow up on missing or delayed deposits; reconcile courier and bank reporting.
- Perform monthly retail bank account analyses and reconciliations; resolve discrepancies in partnership with internal stakeholders.
- Execute FX spot trades via FXALL as needed, in accordance with established policies and guidelines.
Controls, Documentation & Reporting
- Maintain and update retail banking trackers and records, including bank, branch, account, courier, pickup details, and store opening/closing documentation.
- Manage retail-related bank documentation and controls, including authorized signer updates and required compliance records.
- Support SOX compliance through adherence to treasury controls, documentation standards, and audit evidence preparation.
- Document, maintain, and enhance standard operating procedures for retail treasury processes, including store onboarding, closures, and incident management.
- Produce recurring retail treasury reporting and KPI metrics, including open requests, resolution timelines, deposit exceptions, and courier incidents.
- Perform ad hoc treasury reporting and analysis related to retail operations, cash activity, and emerging issues.
Team Support & Development
- Cross-train on select corporate treasury processes to provide backup coverage and expand functional expertise.
- Provide day-to-day backup support for other treasury analyst as needed to ensure operational continuity.
- Support ad hoc treasury projects and initiatives to improve efficiency, controls, and reporting across the function.
You'll Need to Have:
- Bachelor’s degree in Accounting, Finance, or Economics.
- 1 – 2 years Finance experience required, Banking, or Treasury Operations preferred
- Retail experience preferred.
- Developed organizational and process management skills.
- Expert Excel skills and heavy work with online bank platforms; familiarity with JPMorgan Access and Refinitiv FXAll a plus
We’d Love to See:
- Strong analytical, communication, and problem resolution skills
- Ability to work independently and within time-sensitive constraints in a fast-paced, dynamic work environment.
- Strong work ethic and ownership mentality
- International experience a plus
- SAP experience a plus
Capri Perks:
- Generous Holiday Schedule & Vacation Days
- Internal mobility across Capri Brands (Michael Kors and Jimmy Choo)
- Cross-brand Discount
- Exclusive Employee Sales
- Fav 5 Cards (MK Discount for friends and family)
- 401k Match
- Paid Parental Leave
- Thrive Wellness Program (seasonal in-office massages and more!)
- Commuter Benefits
- Gym Discounts
About Us:
CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Jimmy Choo and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
Overview:
KORE is an independent insurance partner that delivers an experience unlike any other: Unconstrained in our tailored approach and adjective advice, unrivaled in our white-gloved service, and unlimited in our delivery of complete solutions to unlock possibilities.
Our team of proven and handpicked professionals works with you to understand your needs and to deliver complete coverage from the most- respected carriers in the world. As an independent firm, we do not push proprietary products. Our brokerage and advisory services extend across risk management, business and operational risks, transactional risks, and claims and litigation.
KORE was established in 2013 with our roots, principles and service commitment dating back to 1972 with our predecessor companies. We are a story of achievement through continuous adaptation and evolution – relentlessly focused on helping clients navigate changing markets and evolve their insurance coverage, while simultaneously evolving our business to stay at the forefront of the industry. As a result, we have emerged as a trusted leader known for going above and beyond to help clients succeed across every aspect of their business and personal life.
Job Type: Full Time
Key Responsibilities:
Client Strategy and Leadership
- Serve as the primary relationship manager for a portfolio of mid-to-large group benefits clients, within the C-suite and HR executive leadership, on primarily self-funded/self-insured plans (stop-loss placement, claims utilization analysis, and vendor/TPA management)
- Confidently lead presentations, renewal meetings, and strategy sessions in client, carrier, and industry-facing individuals with utmost professionalism
- Anticipate client needs by making proactive recommendations on alternative funding strategies, cost drivers, and long-term financial planning, strengthening retention and deepening new and existing partnerships
Business Growth and Operations
- Identify and cross-selling opportunities that will enhance client value and increase contribution toward company revenue growth
- Collaborate with carriers and TPAs to resolve escalated service issues and negotiate competitive renewals
- Partner with producers and leadership to design innovative client solutions and proposals
Team Development and Support
- Share knowledge and understanding of relevant market trends, regulatory updates, and best practices with colleagues to strengthen overall team performance
- Exemplify mentorship via demonstrating healthy workload prioritization, escalation of client issues, and implementation of strategic initiatives
- Deliver guidance on plan design, funding models, cost-containment strategies, and compliance requirements
Qualifications and Experience
- 7-10+ years’ employee benefits experience within an insurance brokerage
- Expertise with self-funded/self-insured health plans (required)
- Strong technical knowledge of group benefits products, funding models, and compliance requirements (i.e., ACA, COBRA, HIPAA, etc.)
- Excellent communication, presentation, and relationship management skills
- Proficiency in Applied Epic (preferred)
- Valid Life & Health Insurance License (required)
- Bachelors degree (required)
What We Offer:
- $125-$137K+ Discretionary Bonus
- Further Education Opportunities with Certification Reimbursement
- Health, Dental, Vision, and Life Insurance Benefits
- 401(k) Plan
- 20 Days of PTO + 9 Holidays
- Hybrid Work Flexibility (1-day WFH)
- Free Onsite Gym and Café on Premises
If you are a strategic Benefits professional with a passion for self-funded plan design and mentorship opportunities, we encourage you to apply for our Senior Account Executive role at Kore!
Compensation and Benefits Disclosure:
Kore Insurance Holdings, LLC offers a competitive total rewards package, including base salary, incentives, and benefits. Compensation is based on job responsibilities, relevant experience, skills, education, and location. Individual pay is determined by market data, internal equity, and performance. The stated pay range may be adjusted based on business needs and market conditions.
Equal Opportunity Employer Statement:
Kore Insurance Holdings, LLC is an equal opportunity employer. We value diversity and prohibit discrimination or harassment based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected status under federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.
Agency Disclaimer:
Unsolicited resumes from agencies will not be accepted. Kore is not responsible for fees without a signed agency agreement in place.
Overview:
KORE is an independent insurance partner that delivers an experience unlike any other: Unconstrained in our tailored approach and adjective advice, unrivaled in our white-gloved service, and unlimited in our delivery of complete solutions to unlock possibilities.
Our team of proven and handpicked professionals works with you to understand your needs and to deliver complete coverage from the most- respected carriers in the world. As an independent firm, we do not push proprietary products. Our brokerage and advisory services extend across risk management, business and operational risks, transactional risks, and claims and litigation.
KORE was established in 2013 with our roots, principles and service commitment dating back to 1972 with our predecessor companies. We are a story of achievement through continuous adaptation and evolution – relentlessly focused on helping clients navigate changing markets and evolve their insurance coverage, while simultaneously evolving our business to stay at the forefront of the industry. As a result, we have emerged as a trusted leader known for going above and beyond to help clients succeed across every aspect of their business and personal life.
Job Type: Full Time
Job Description:
The Senior Claim Specialist will be responsible for managing the claims process for clients from start to finish with an exceptional ability to achieve the best possible outcome for Kore’s internal and external clients. This position requires an experienced claim professional who needs minimal supervision and can deliver exceptional service to our clients. Exposure to a wide variety of claims is a plus. Must be a quick learner and able handle significant volume and competing demands. Timeliness and accuracy in managing responsibilities is required, despite competing demands. This position will be a claims advocate for assigned accounts across multiple lines of business, which may include handling personal lines claims for high-net worth individuals.
Key Responsibilities:
- Support the Head of Claims and manage the claims process for all assigned responsibilities.
- Ability to proactively identify and work through intermediate to complex coverage issues.
- Complete Desk Reviews to include detailed facts, liability and damages analysis, and status in connection with renewal process.
- Coordinate and conduct both carrier-led and Kore-led claim reviews.
- Establish and maintain good working relationships with both internal and external stakeholders – internal: Account Executive Teams, etc.; external: adjusters, Claim Account Executives, wholesalers, etc.
- Autonomously manage specific accounts with minimal supervision from Head of Claims.
- Maintain claim file documentation and claims diaries in accordance with Best Practices on all assigned claims.
- Create independent relationships with clients with oversight only from Head of Claims.
- Be able to negotiate favorable results for clients in all aspects of claims disposition.
- Access and utilize data obtained from various carrier systems to achieve the best possible claim outcomes
- Ad hoc projects to support the Claims Department.
- Performs other related duties as assigned to support departmental and organizational objectives.
Qualifications and Experience:
- Minimum of 15 years’ experience of relevant claims experience
- Bachelor’s degree required
- Proficiency in Applied Epic strongly preferred
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint) required
- Ability to travel occasionally as business needs require
- Flexibility to work outside of regular business hours when necessary to support claim activity and client needs.
- Must be able to handle competing demands and unpredictability.
- Must be able to handle high-pressure situations, maintaining composure with challenging claims.
- Must be a pleasant individual, that can work well with others in a team environment and understand that their contribution and collaboration is essential to the success of the department and broader organization.
- Must have sound technical proficiency in one or more of the following types of claims: Auto, General Liability, Property and Workers Compensation. Having only Property experience is not acceptable.
- Must have commercial lines experience, personal lines experience is a plus.
- Must be staunchly “solution oriented” with an ability to think outside the box.
- Must be tenacious in handling difficult and frustrating situations until resolved in a positive manner and in the client’s favor to the extent possible.
What We Offer:
- $125k-$150k + Discretionary Bonus
- Further Education Opportunities with Certification Reimbursement
- Health, Dental, Vision, and Life Insurance Benefits
- 401(k) Plan
- 20 Days of PTO + 9 Holidays
- Hybrid Work Flexibility (1-day WFH)
- Free Onsite Gym and Café on Premises
Compensation and Benefits Disclosure:
Kore Insurance Holdings, LLC offers a competitive total rewards package, including base salary, incentives, and benefits. Compensation is based on job responsibilities, relevant experience, skills, education, and location. Individual pay is determined by market data, internal equity, and performance. The stated pay range may be adjusted based on business needs and market conditions.
Equal Opportunity Employer Statement:
Kore Insurance Holdings, LLC is an equal opportunity employer. We value diversity and prohibit discrimination or harassment based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected status under federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.
Agency Disclaimer:
Unsolicited resumes from agencies will not be accepted. Kore is not responsible for fees without a signed agency agreement in place.
Since 1942 H-V Industries has continued to lead the way with development of highly innovative products that have shaped the industry. Today our highly-skilled workforce, supported by a complete compliment of machinery, equipment and processes, continues to support a multitude of industries and customers around the world. It is this innovative spirit and the drive to explore new markets that keeps us at the forefront of the latest technical advances and continues to drive us forward.
H-V Industries is a part of Crown Cork and Seal USA, Inc., a world leader in the Packaging Industry, but H-V also serves many other customers in a wide variety of industries.
H-V provides a competitive wage and comprehensive benefits package that includes COMPANY PAID: medical/dental/vision/life/disability pay insurances, vacation, holidays, and educational assistance. Other benefits include a 401(k) with company match.
Duties/Responsibilities Of This Position Include
- CNC Machinist capable of running both Lathes and Mills
- Candidate should be proficient in operating various machine/control configurations and have experience in the manufacture of tool and die parts.
- Works with minimal supervision
- Setup tooling and specified cutters as required
- Perform simple programming changes and edits to maximize productivity, and read and interpret Engineering drawings
- Perform frequent checks of parts to ensure dimensional requirements are met
- Setup of machine including parts and tooling
- Make modifications to programs where needed
- Verify first part qualification
- Perform preventative maintenance to equipment including daily, weekly and monthly maintenance and checks
CarnaudMetalbox Engineering Limited is a UK based company, but wholly owned by Crown Holdings, Inc. Crown Holdings is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 47 countries employing over 33,000 people and net sales of over $11 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally.
Job Requirements
Minimum Requirements
- Minimum of 3-5 years experience operating both Mills and Lathes, great training opportunity for the mechanically inclined.
- Lifting and carrying of parts and or fixtures weighing from 2-100 lbs frequently
- Operate machine controls positioned 4-5 feet from shop floor
- Able to perform at work benches set at 36-40 height
- Standing and walking continuously for 8 hours per workday
- Forward bending required while loading and unloading machine and operating controls
- Move carts containing parts weighing up to 200 lbs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‑based and asset‑light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‑chain services that drive efficiency, accuracy, and value for our customers.
Our operation is based in Greer, SC and supports BMW. We play a critical role in their inbound and outbound transportation network by managing daily dispatch, driver coordination, material flow and real‑time issue resolution.
Shifts Available:
2nd shift: 2:00pm - 11:30pm, Sunday - Friday
Responsibilities will include but not be limited to:
- Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
- Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
- Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and escalate risks to maintain on‑time performance.
- Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
- Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
- Problem‑solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
- Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.
The ideal candidate should possess the following:
- 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
- Bachelor’s degree preferred (not required).
- Clear, professional written and verbal communication skills.
- Strong problem‑solving, analytical, and attention‑to‑detail skills.
- Proven ability to multitask and stay organized in a fast‑paced environment.
- Leadership mindset with the ability to coach and support front‑line teams.
- Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.
Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. LINC's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings.
Our operation is based in Ripon, WI and supports equipment manufacturing in the area. We manage and operate a warehouse facility providing pick and pack, sequencing, and inventory management support.
Shifts Available:
2nd shift: Monday–Friday with flexible start times between 12:00pm and 4:00pm. A total of 9 hours per shift is required.
Responsibilities will include but not be limited to:
- Inventory Counting: Perform regular cycle counts of inventory items to verify quantities and locations, typically without disrupting warehouse operations.
- Data Recording and Reporting: Accurately record counts and discrepancies using inventory management systems, spreadsheets, or specialized software. They generate reports on stock levels, discrepancies, and actions taken to resolve issues.
- Discrepancy Resolution: Investigate and resolve inventory discrepancies, which might involve checking records, verifying product location, or addressing potential causes of the variance.
- Maintaining Accuracy: Ensure that all inventory data is recorded accurately and that inventory procedures are consistently followed to prevent errors in stock levels.
- Inventory Audits: Assist with periodic full-scale physical inventories and participate in stock reconciliations when required.
The successful candidate will possess the following qualities:
- Experience in transportation, logistics or distribution center environment preferred
- Strong organizational skills
- Excellent written/verbal communication skills
- Moderate proficiency with office based software
- Ability to work a flexible schedule
- Associate’s Degree preferred but not required
WESTPORT AXLE CO, a subsidiary of Universal Logistics Holdings, Inc. is a leading transportation and third-party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. Westport's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings.
This operation supports a full range of our value added services. We manage and operate a warehouse facility which encompasses: Picking, Packing, Storage, and Shipping of automotive parts and equipment. This operation ships to various dealers, warehouses, and distribution facilities - as well as direct to the assembly line in a Just-in-Time (JIT) capacity.
Schedule:
Tuesday - Friday from 6:00pm - 4:00am (B-Crew)
Responsibilities will include but not be limited to:
- Inventory control and cycle counts
- Managing materials and maintaining records
- Prepare reports on inventory levels, usage and trends
- Quality and safety compliance; involving company policies and procedures
- Interacting with the customer on a daily basis, and ensuring customer satisfaction
- Other tasks delegated by the management
The ideal candidate should possess the following:
- Experience in a warehousing, distribution or transportation environment
- Bachelor’s or Associate’s degree preferred
- Effective oral and written communication skills
- Strong computer skills, including knowledge of Microsoft Office
- Problem solving and analytical skills, as well as a strong attention to detail
- Strong work ethic, ability to multitask
- A competitive and career oriented mindset
Job Summary: The AR Coordinator is responsible for managing the full accounts receivable lifecycle while serving as the primary point of contact for clients regarding account status, retainers, and overdue balances. This role enforces AR rules and controls, ensures timely collections, maintains accurate financial records, and partners closely with Finance, Client Services, Sales, and Leadership to protect revenue while preserving strong client relationships.
Essential Duties:
Collections & Aging Management
- Execute the full collections outreach cycle for all accounts, including proactive contact, follow-up calls, email correspondence, and formal demand communications.
- Conduct daily monitoring of the AR aging report and identify accounts approaching or exceeding 30, 60, and 90+ day thresholds.
- Maintain a prioritized collections queue based on risk, aging, and payment history.
Retainer Compliance & Account Readiness
- Track retainer requirements by product type and engagement.
- Monitor retainer payment status and coordinate with Finance to confirm receipt and clearance.
- Verify retainer compliance prior to authorizing product release.
- Issue retainer replenishment requests when balances are depleted.
- Communicate retainer status and compliance updates to Client Services.
Account Hold & Release Management (Past-Due Balances)
- Monitor all accounts with invoices exceeding 90 days past due.
- Coordinate with Finance to confirm aging accuracy and validate that no unapplied payments exist.
- Flag non-compliant accounts for product release holds.
- Communicate hold status to clients, Client Services, and Sales.
- Monitor for payment, coordinate confirmation with Finance, and approve hold release upon verified payment or leadership approval.
Scheduling Clearance & Financial Compliance
- Receive and review scheduling clearance requests.
- Identify clients with outstanding balances subject to scheduling restrictions.
- Communicate scheduling holds to clients, Client Services, and Sales.
- Monitor for payment, coordinate confirmation with Finance, and approve scheduling once payment or approval is confirmed.
Statements, Disputes & Adjustments
- Prepare and distribute weekly client account statements.
- Investigate and resolve billing disputes in coordination with Client Services and Sales.
- Document all dispute activity, identify root causes, and recommend corrective actions.
- Prepare credit memo and adjustment requests resulting from dispute resolutions or billing corrections and submit for leadership approval and Finance processing.
Client Communication & Relationship Management
- Serve as the primary day-to-day point of contact for clients regarding overdue accounts.
- Maintain professional, firm, and solution-oriented communication while balancing collection goals with relationship preservation.
- Track and enforce payment plan agreements and escalate non-compliance to Leadership as needed.
Documentation, Reporting & Record Maintenance
- Maintain detailed system notes for all collection activity, client communications, promises to pay, dispute details, and hold/release actions.
- Prepare supporting documentation for potential bad debt or write-off recommendations.
- Ensure all client billing records, correspondence, retainer documentation, and account notes are accurate, complete, and properly maintained.
- Prepare and support AR reporting related to billing volume, retainer status, invoice aging, and hold/release activity.
Finance Coordination
- Communicate with Finance/Accounting to verify payment status when clients report payments made.
- Request expedited payment confirmation for time-sensitive product or scheduling holds.
Key Metrics Owned
- Collection Effectiveness Index (CEI)
- Reduction in 90+ day balances
- Number of meaningful collection contacts per week
- Dispute resolution cycle time
- Promise-to-pay kept rate
- Retainer compliance rate (target: 100%)
- Average days from retainer invoice to confirmed payment
- Statement distribution timeliness
Requisite Qualifications:
- Associate’s or Bachelor’s degree in Business, Communications, Finance, or a related field.
- 3–5 years of experience in collections, accounts receivable, or client account management.
- Strong negotiation and conflict resolution skills.
- Excellent verbal and written communication skills.
- Detail-oriented with strong organizational and time-management skills.
- Experience managing AR aging and working within billing or financial systems.
- Professional demeanor with the ability to manage difficult conversations with empathy and firmness.
- Client-service mindset with the ability to balance revenue protection and relationship preservation.
- Proven ability to coordinate effectively across departments, particularly with Finance and Accounting.
Work Schedule:
- 5 days/40-hour minimum, with some after-hours as needed.
- Monday – Friday | 8:30am – 5:30pm
- Overtime may be required for strategic initiatives, leadership meetings, or peak case volume periods.
Work Environment:
Physician Life Care Planning, LLC is an equal opportunity employer. We provide reasonable accommodation to qualified individuals with disabilities to perform essential job functions.
Confidentiality:
AR Coordinators must comply with all Federal HIPAA laws and regulations. Confidentiality Agreements will be signed and upheld as part of employment.
Position Brief:
Campbell County Health is seeking a Child and Adolescent Psychiatrist to join the Department of Behavioral Health to support health services in a rural outpatient practice.
The responsibilities include conducting thorough psychiatric evaluations, developing comprehensive treatment plans, and prescribing medication when necessary.
Our ideal candidate is an experience compassionate professional with proven ability to build trust and rapport with children and adolescents.
They should be proficient in psychological and medical assessments, psychotherapy, and family consultation.
Responsibilities:
- 1.0 FTE clinician in a typical 5-day M-F workweek outpatient/inpatient clinic
- Provide On Call support directed by the Medical Director
- Care for child/adolescent patients in the inpatient and outpatient setting
- Develop and maintain a high standard of medical practice and clinical competency
- Perform diagnostic assessments and evaluations for patients
- Develop and implement comprehensive treatment plans
- Provide medication management and evaluate treatment outcomes
- Offer psychotherapy and counseling services as needed
- Collaborate with a team of healthcare professionals to provide integrated care
- Stay updated with the latest trends and treatments in psychiatry
- Maintain confidentiality and adhere to ethical standards
- Educate patients and their families on mental health conditions and treatments
- Refer patients to medical specialists as necessary
Qualifications:
- Hold a Master of Science in Advanced Practice Nursing from an approved program
- Hold/obtain board certification in Child and Adolescent Psychiatry
- Hold /obtain and maintain an unrestricted Medical License in the State of Wyoming
- Hold/obtain and maintain an unrestricted Wyoming Controlled Substance Registration from the Wyoming Board of Pharmacy
- Hold/obtain and maintain unrestricted WY-designated DEA registration
- Hold/obtain and maintain a current Basic Life Support certificate
- Hold/obtain and maintain medical staff privileges at Campbell County Health
- Have and maintain a strong understanding of the principles and practices of Behavioral Health
- Have and maintain excellent patient care skills and dedication to patient wellness
Current Clinical Practice Group:
- 2 Psychiatrist, 1 incoming
- 1 Psych APP
- 1 Psychologist incoming
- 5 Counselors
- Support Staff
Compensation:
- Competitive base salary + bonuses + incentives
Candidate may be eligible for any or all of the following Incentives:
- Paid Time Off
- Production Bonus
- Quality Bonus
- Student or Home Loan Repayment Incentive
- Sign-on Incentive
- Relocation Incentive
- Immigration Assistance
- 403b match
- 457b
- Paid CME
- Malpractice insurance
- Dental/Vision/Health/Life/Disability insurance
- J1 and H1B visa eligible position
About Campbell County Health:
Campbell County Health began as Campbell County Memorial Hospital in 1953 as a 31-bed community hospital. Since then, Campbell County Health has become affiliated with the University of Colorado Health system, grown to a 90-bed licensed facility with over 25 specialty service lines in 6 locations serving patients across Campbell, Crook, Weston & Johnson counties in northeast Wyoming.
The Community:
- Gillette, known as the energy capital of the world, has an abundance of natural resources from coal and oil to grazing land and clean, open spaces. Situated in northeastern WY, Gillette is home to about 33,000 people who enjoy no state taxes, a low cost of living, and an excellent quality of life. It is conveniently located within 2-3 hours of Rapid City, South Dakota; Billings, Montana; and Casper, Wyoming.
Position Brief:
Campbell County Health is seeking a comprehensively trained, board certified/eligible Radiation Oncologist to join their multidisciplinary team at the Heptner Cancer Center in northeastern Wyoming.
Our ideal candidate will have an excellent working knowledge of the latest radiation therapy techniques and a strong commitment to patient care. We seek a Radiation Oncologist committed to improving the quality of life of patients with cancer through effective and compassionate medical treatments.
The chosen candidate will join a department with brand-new Varian equipment to be installed and operational AUG 2025 including a Truebeam LINAC, Siemens Biograph PET/CT simulator, Eclipse treatment planning, MIM (AI contouring system) and EPIC and Aria for EMR. The department offers a full complement of external beam services.
Responsibilities:
- Either 1.0 FTE or up to a 4-5 day/week part-time clinical radiation oncologist
- Consult patients to explain the therapeutic options available
- Prescribe and administer radiation treatments for cancer patients
- Monitor treatment progress and adjust as necessary
- Work closely with medical physicist and dosimetrist to plan treatment options
- Ensure safety procedures are followed before, during and after treatments
- Stay informed or conduct literature research as needed on the latest advancements in Radiation Oncology to improve patient health outcomes and healthcare delivery
- Promote and shepherd innovative enterprise practices and changes in standards of care within the Radiation Oncology specialty
- Conduct ad hoc or informal instructional interactions with peers or clinical subordinates when required to ensure the optimal delivery of patient care
- Participate in team meetings and collaborate with other healthcare professionals to ensure patient needs are met
- Keep accurate, detailed, and confidential records of all treatments and patient progress
- Collaborate with a multi-disciplinary team of healthcare professionals
Qualifications:
- Hold a Doctor of Medicine (MD) or Doctor of Osteopathy (DO) degree
- Be a graduate of an ACGME-accredited residency program in Radiation Oncology
- Mold/obtain and maintain Board Certification or currently be Board Eligible in Radiation Oncology
- Hold/obtain and maintain an unrestricted medical licensure in the State of Wyoming
- Hold/obtain and maintain an unrestricted Wyoming Controlled Substance Registration from the Wyoming Board of Pharmacy
- Hold/obtain and maintain unrestricted WY-designated DEA registration
- Hold/obtain and maintain a current Basic Life Support certificate
- Hold/obtain and maintain medical staff privileges at Campbell County Health
- Have and maintain a strong understanding of the principles and practices of Internal Medicine
- Have and maintain excellent patient care skills and dedication to patient wellness
Current Clinical Practice Group:
- Full-time on-site physics and dosimetry
- 2 RTT
- 1 RN
- Front desk/Prior authorization specialist
Benefits:
· Competitive Base Compensation
· Generous sign-on bonus and relocation assistance
· Home/Student Loan repayment program
· Quality and Production Bonus’s
· 240 hours of Paid Time Off
· CME allowance and professional dues
· 403B and Life Insurance
· Military duty leave and compensation
· Subsidized Childcare
· Family-oriented, safe community with exceptional schools
· Low property tax and no state income tax
- · Abundant outdoor recreational opportunities and more than 250 days of sunshine!
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Primary responsibilities will direct supervision of two other team members, a paralegal and claims coordinator.
The Litigation Attorney will oversee low to middle level risk claims and manage the work of the claims team members as well as outside counsel.
The Litigation Attorney will provide timely response to claims, complaints, subpoenas and other service of process; legal research; review and drafting of pleadings and discovery responses, claim summaries, executive reporting, mediation/trial and other litigation-related events; e-discovery and legal holds management; and other activities under the supervision of more senior attorneys relating to all phases of litigation from pre-trial investigation through mediation, settlements, verdict or appeal.
Responsibilities: Work with VP of Litigation and other attorneys in the daily management of pre-litigation and litigation pertaining to a broad range of litigation, pre-litigation and other claim management matters for the entire enterprise including professional liability, general liability, regulatory matters and commercial litigation.
Direct management of 2 associates (Paralegal and Claims Coordinator) Monitor and manage service of process, filings, subpoenas and a variety of other legal service documents served on the entire enterprise.
Monitor and assist with legal demands, preservation demands, legal holds and the collection of e-discovery, medical or billing records as needed.
Draft, review and management of various agreements and other documents related to claims management, pre-litigation and litigation matters.
Draft, review and interact with internal and outside counsel as well as internal clients working on discovery projects, retrieval of ESI, reviewing discovery responses, draft motions and other litigation related filings.
Draft correspondence to regional clients and/or outside counsel related to a variety of topics.
Monitor and manage confidential and proprietary databases and documents utilized by litigation team department.
Work and collaborate with internal clients across the enterprise to manage claims at various levels including claim resolution and settlement closings.
Communication with outside counsel and internal leadership and staff regarding various matters.
Conduct legal document research, retrieving information, and investigations.
Assist with various projects, such as subpoena responses, coordination of witness appearances, participation in deposition and trial preparation and collection of, hold and retrieval of e-discovery.
Assist in drafting correspondence related to subpoena, legal holds, preservation demand and various other communications with both internal clients and outside counsel.
Assist with claim team coordination, claims reviews, weekly meetings.
Attend mediation/trial and reporting related to same.
Travel to regional clients as needed in connection with meetings, mediation or trials.
Travel 25-40% Build positive relationships within team, with entity contacts, internal contacts, senior leaders, directors, and office work team as necessary to perform duties and to achieve results.
Requirements: Education/Skills Juris Doctor.
Prefer curriculum with focus on litigation or trial advocacy.
5-10 years of Legal experience in firm or corporate setting.
Litigation experience required.
Experience At least 5 years’ experience in legal or litigation setting, preferably related to hospital, provider or healthcare matters.
Excellent organization, writing and interpersonal skills, with the ability to take detailed notes.
Ability to analyze discovery responses, understand motion practice, and interact with outside counsel.
Ability to prepare/send correspondence for the entity.
Drafting of legal holds, affidavits and other legal documents.
Organizational skills with the ability to handle priority projects simultaneously within tight deadlines and is proactive in preventing problems, good follow through on projects/issues, and an attention to detail.
Ability to handle confidential information and PHI in a mature, professional, and completely confidential manner.
Proficiency in Word, database management, and Excel as well as legal research on Lexis/Westlaw.
Knowledge of e-discovery platforms and working with same.
Licenses, Registrations, or Certifications Licensure and in good standing to practice in Texas (preferred) or in another State, with the ability to become licensed in Texas within one year of hire.
Work Schedule: 5 Days
- 8 Hours Work Type: Full Time
Crane Service Technician
American Equipment Holdings is an organization of leading overhead crane and hoist distributors and field service providers, including American Equipment, Allied Crane, Eastern Crane & Hoist, Facilities Engineering, Kistler Crane & Hoist, Pacific Crane & Hoist, and Washington Crane & Hoist. The consolidated entity is one of the largest independently owned overhead crane and hoist solutions providers in the country, serving over 4,000 customers nationwide. Together, American Equipment Holdings companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training.
Position Summary:
American Equipment, a leader in in-house crane fabrication, parts, service, and material handling is hiring a Mobile Crane Technician for our Elko, NV branch. Join our team and be part of a 50+ year legacy to provide unmatched customer service!
Responsibilities:
- Perform on-site preventative maintenance, repairs, and modernizations on electric overhead traveling cranes
- Spend time consulting with customers on repair and safety related issues
- Troubleshoot equipment malfunctions and breakdowns.
- Generate sales leads during service calls
- Accurately and neatly document on the service report for the work performed.
- New crane wiring, assembly, installation, and start-up.
- Maintain a clean and safe work environment.
- Travel may be required. Work vehicle provided.
Required Skills/Abilities:
- Strong knowledge of AC/DC theory, as well as the ability to troubleshoot 480VAC 3 phase motor control systems. A.A. degree or Equivalent vocational-training or experience is preferred.
- A minimum of 2-year hands-on electro-mechanical maintenance
- Aptitude for both electrical and mechanical environments as well as familiarity with mechanical and electrical equipment
- Willingness to work overtime
- Possession of a valid driver’s license with good driving record
- Must pass drug-screen and background check
- Strong communication skills
- Proven commitment to safety
- Comfort with working at heights
- Experience in Variable Frequency drives and PLC programming a plus
- Crane maintenance experience a plus.
Schedule:
- 8 hour shift
- Monday to Friday
- On call or Overtime possible
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What we offer:
We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.
- Cigna Health Insurance (Kaiser in CA)
- FSA & HSA healthcare employer contribution
- Critical Illness, Accidental, and Hospital Indemnity Plans
- Dental and Vision Plans
- Company paid STD & LTD Disability Insurance
- Educational and Tuition Reimbursement
- Maternity (12-wks) and Paternity leave
- Employee Assistance Program
- Basic & Voluntary Life AD&D
- 4% 401K Employer Match, with 6% of your Contribution
- Company Paid Time Off (PTO)
- Company provided PPE
- Discounts on products and services
- Opportunities to network and connect
American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.
Our Commitment to Inclusion & Belonging:
At American Equipment Holdings, we are dedicated to engaging with the widest possible range of talent. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative individuals and develop exceptional products, services, and solutions. We encourage all qualified candidates to apply. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Proof of right to lawfully work in the United States required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Compensation details: 25-50 Hourly Wage
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