Engineering Structures Elsevier Jobs in Delaware

Process Associate - Customer Service

In the role of Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.

Qualifications:

Required

• High School Diploma or GED Equivalent.
• At least 1 years of experience in the job description below

Preferred

• Analytical skills
• Oral and written communication skills
• Call Center experience
• Ability to work autonomously in a hybrid environment
• Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
• Ability and willingness to learn multiple financial concepts and systems
• Flexibility in a fast-paced, team-oriented environment
• Organizational and follow through skills
• Sensitivity to service and quality

Your responsibilities include but may not be limited to

• Take initiative and ownership in every call and situation
• Provide answers and solutions in a manner all parties can understand
• Research information and handles return calls/other follow-up as needed
• Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
• Navigate multiple computer systems/applications and utilizes search tools to find information
• Adhere to call guidelines
• Meet or exceeds department quality standards
• Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us

Infosys McCamish Systems,( ) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.( ) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

Compensation: $68,000 Base | $80,000 OTE (Performance-based bonus)

Location: Wilmington, DE (Onsite training, then Hybrid 1-2 days WFH)

Tech: AI-Powered Sales Stack (HubSpot + Landbase)

The Opportunity

We are launching a brand-new, AI-driven marketing technology brand, and we need a high-energy Lead Generation Specialist to be the engine behind our growth. This is a "launchpad" role—you’ll help us build from the ground up with the security of an established, 400-client company supporting you.

What You’ll Do

• Leverage Cutting-Edge AI: Use advanced AI dialers to conduct high-volume outreach (approx. 80 calls/hour) without the manual burnout.
• Drive the Pipeline: Focus 3–4 hours a day on phone activity to schedule ~2 qualified meetings per week.
• Personalize at Scale: Craft and send personalized email campaigns using HubSpot to catch the eye of mid-market decision-makers.
• Cross-Sell: Tap into an existing database of 400+ loyal clients to introduce our new AI-powered direct mail solutions.

Are You the Perfect Fit?

• Experienced: 3+ years in B2B sales or lead generation.
• Tech-Forward: You love using AI and CRM tools to work smarter, not harder.
• Accountable: You thrive in a KPI-driven environment and love seeing your progress on a weekly scorecard.
• Resilient: You have a "hunter" mentality and are comfortable with high-volume outbound activity.

The Perks

• Health & Wellness: Medical (Highmark HDHP), Dental, and Life insurance.
• Future Planning: 401(k) with a 3% company match after one year.
• Time to Recharge: 9 paid holidays and 104+ hours of PTO.
• Career Growth: Clear path to move into BDR or Account Executive roles as the team scales.

Ready to build the future of marketing? Apply today and let’s talk!

SHIFT: Primarily M-F / 7a-5:30pm

PRIMARY FUNCTION:

To assist the physicians during procedures performed and assist with the technical aspects of lab operations.  To assist in the design, implementation, maintenance and evaluation of equipment and inventory systems to support cardiac cath lab and structural heart functions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:     

Provides proficient technical and clinical support for cardiac catheterization lab and structural heart procedures including:  TAVR, EVAR, ADS/PFO Closures, Left Atrial Appendage Procedures, Mitraclip and other procedures deemed appropriate for the structural heart lab and cardiac cath lab.  

Assist with instruction of new staff and provision of ongoing staff education related to specialized equipment located within the Cardiac Catheterization Lab and Structural Heart Lab and serves as in a leadership role to support team training.

Acts as a preceptor for new employees and resource for less experienced staff in specific area of expertise to improve clinical practice. 

Serves as a mentor for others in scrub techniques as encountered in the cath lab and structural heart lab settings.  Is open to feedback concerning own clinical skills.

Demonstrates skills and knowledge necessary to provide care appropriate to neonatal, pediatric, adolescent, adult and geriatric patients, including knowledge of growth and development, the ability to obtain and interpret information to identify patient needs, and provide the care needed.

Demonstrates advanced skills in areas of direct patient care and patient/family teaching in the care of the cardiac cath patient undergoing diagnostic procedures, percutaneous transluminal coronary angioplasty, directional coronary atherectomy, and structural heart room procedures.

Adheres to strict guidelines related to sterile technique in a procedural setting and/or operating room environment

Assists in departmental Performance Improvement assessments and initiatives and works with leadership to identify both individual and departmental learning needs and seeks opportunities to meet these learning needs.

Communicates appropriately with good interpersonal skills

Performs duties of a scrub assistant during a procedure, including; controlling and manipulating guide wires and balloon catheters, maintaining a sterile field, and demonstrates a solid knowledge, skills and abilities related to the handling of instruments/equipment in the hybrid structural heart room setting for all procedures.

Performs duties of a monitor person during a procedure, including monitoring cardiac waveforms, cardiac values, and documenting steps of the actual procedure that includes, but is not limited to, medications administered.

Acts as a team member during procedures to assure safe and efficient patient care on a daily basis.

Participates in the development, implementation and ongoing monitoring of department clinical databases.

Demonstrates compliance with Christiana Care Center and Departmental policies and procedures and mandatory education requirements including but not limited to safety, infection control, attendance and dress code.

Performs assigned work safely, adhering to established departmental safety rules and practices.  Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Frequent contact with physicians, nurses, allied health personnel, patients, visitors, both internal and external. 

DIRECTION/SUPERVISION OF OTHERS:

None.

DIRECTION/SUPERVISION RECEIVED:

Administrative and Medical Director.

Manager or their designee.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Graduate of an approved school of radiologic technology with ARRT Licensure or CVT school.

Three years cardiac catheterization or EP experience. BCLS certified.  

ACLS Certified

An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of the anatomy and physiology of the cardiac system.

Knowledge and abilities related to hemodynamic monitoring and support for pediatric, adolescent, adult and geriatric patients.

Knowledge and ability to assess safe radiation practices for patients, employees and physicians. 

Knowledge of departmental and unit specific standards, procedures, protocols and policies.

Ability to perform technical skills as outlined in procedures and protocols, demonstrating use of appropriate safety measures for patients, employees and self.

Ability to use applicable equipment according to procedures.

Ability to work with computers, information systems and learn new techniques.

Ability to instruct and teach co-workers and physicians on new techniques, protocols/procedures, equipment. Ability to develop and maintain effective working relationships with patients and members of the health care team.

Ability to demonstrate effective oral and written communication skills.

SPECIAL REQUIREMENTS:

None.

PHYSICAL DEMANDS:

Frequent lifting, carrying, pushing, handling, reaching, twisting, walking, standing and sitting.  Frequent standing for extended periods while wearing heavy protective clothing.  Occasional assisting with patient transporting via stretcher.

WORKING CONDITIONS:

Limited exposure to radiation, confined spaces and blood borne pathogens.  Exposure to potential cuts and/or punctures, and repetitive motion tasks.  Limited exposure to hazardous chemical solutions and odors. Flexible day and evening hours.  Available for on/call.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Entry Level Account Manager | Fast-Track to Leadership | ASAP HIRE!

Company Description

ELV Management, headquartered in Chicago, is a leading firm specializing in outsourced sales and face-to-face retail representation. We assist national brands in creating meaningful connections with their customers that drive lasting results. Our company fosters a culture of growth, teamwork, and leadership development, where every team member has the opportunity to excel and contribute to a larger vision. With a high-energy and collaborative environment supported by hands-on training, mentorship, and a performance-based advancement structure, ELV Management is committed to unlocking the potential of ambitious individuals. Join us to grow your career and become part of a team that builds leaders for the future.

Role Description

This is a full-time on-site role for a Junior Account Manager, located in Des Plaines, IL. In this role, you will serve as a primary point of contact for customers, addressing inquiries, resolving issues, and providing a high level of service to enhance customer satisfaction. Responsibilities include effectively communicating with customers, fostering strong relationships, collecting feedback to improve services, and supporting sales initiatives through customer education and engagement. This position requires a proactive approach to delivering exceptional experiences that align with company objectives and values.

Qualifications

• Proficiency in customer engagement, relationship building, and resolving customer concerns in a professional manner
• Strong verbal and written communication skills for effectively addressing customer needs and providing clear solutions
• Organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Problem-solving abilities, adaptability, and a customer-focused mindset
• Experience in sales or a basic understanding of retail operations is a plus
• Proven ability to work collaboratively with team members and independently as needed
• High school diploma or equivalent; a college degree in business, communications, or a related field is preferred
• Enthusiastic, self-motivated, and willing to contribute to a positive team atmosphere

What We're Looking For:

• Strong communication and interpersonal skills
• A problem-solver with a positive, professional attitude
• Self-motivated and eager to learn new skills
• Previous customer service or sales experience is a plus (not required)
• Reliable transportation and consistent attendance

Perks and Benefits:

• Pay range of $600-$1000 weekly.
• Benefits: PTO.
• Commission: Performance-based commission for meeting or exceeding sales targets.
• Bonus: Performance bonus based on company profitability and individual contributions.
• Competitive weekly pay with performance incentives
• Comprehensive training and mentorship
• Career growth and leadership opportunities
• Supportive, team-oriented environment

Job Summary

The Program Manager (AC Power) is responsible and accountable for the cross-functional management of new product development and sustaining projects. These projects range in complexity that span functions, organizations, geographic regions, and cultures. The Project Manager coordinates the efforts of engineering, offering management, manufacturing, procurement, quality, order fulfillment, logistics, service, marketing, sales and other cross functional groups to optimize time to market while monitoring project and product cost, schedule and resources. The Project Manager must build credibility, establish rapport, and maintain communication with project stakeholders at multiple levels, including those external to the organization, to ensure success of the projects.

This position will be based onsite at our Delaware, OH location.

Responsibilities:

• Facilitate cross-functional planning and project execution, ensuring the project is delivered on time, within budget, and meets the agreed upon scope
• Monitor team schedules and ensure coordination of activities on the critical path
• Provide executive-level program updates to senior management and executive sponsors
• Develop reporting and tracking programs to assure the project is on target for schedule and cost
• Identify key issues and drive decisions to ensure that the project does not slip
• Identify key risks and prepare contingency plans
• Ensure the projects are following the NPDI, New Product Development & Introduction process
• Assist project team members as required
• Identify and lead continuous improvement projects

Requirements:

• Bachelor of Arts in Business, Bachelor of Science degree in Engineering, or other technical degree; Master of Business Administration is a plus.
• 5+ years' experience as a Project Manager, preferably in a new product development environment (experience with NPDI)
• Proven ability to lead others to achieve common goals and to accomplish tasks
• Demonstrated competence in problem solving, data analysis, project planning
• Experience leading cross functional meetings and presenting to small groups, both in person and via conference call
• Ability to quickly develop cross functional relationships to achieve business objectives
• Process and results oriented with proven ability to accomplish goals
• Experience with 3-phase power distribution or UPS systems is preferred
• Proficient with Microsoft Office 365 applications, Microsoft Project, & Smartsheet

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to

Job Summary

Vertiv is seeking a highly skilled Electrical Systems Engineer to join our team and focus on the design, development, and validation of Static Transfer Switch (STS) and Power Distribution Unit (PDU) 3-phase power products. The ideal candidate will have deep knowledge of electrical systems, including industry standards, controls and monitoring systems, circuit breaker specifications, and system performance. The engineer will play a critical role in ensuring our products meet customer requirements and perform reliably in the field.

This position will be based onsite at our Delaware, OH facility.

Responsibilities:

• Lead the design and development of STS and PDU 3-phase power products, ensuring compliance with relevant industry standards (UL, IEC, NEC, etc.) and customer specifications.
• Work closely with product mangers and project engineers to understand technical requirements and translate them into detailed engineering specifications.
• Specify site planning data, including power distribution layouts, cable sizing, and environmental considerations to ensure successful product integration.
• Specify circuit breakers and develop circuit breaker coordination schemes to optimize protection and reliability in power distribution systems.
• Develop control system designs and schematics by integrating Vertiv’s digital and analog controls for monitoring and managing power distribution systems.
• Develop and execute test plans to validate the thermal performance, electromagnetic interference (EMI), metering and controls accuracy/performance, and withstand fault performance of the STS and PDU units.
• Ensure that all designs and implementations adhere to the latest industry standards and regulatory requirements.
• Prepare detailed technical documentation, including design specifications, test reports, and schematics. Review and provide feedback for user manuals and other customer facing documentation.
• Work closely with cross-functional teams, including mechanical engineers, firmware developers, and manufacturing teams, to ensure the seamless integration and deployment of products.
• Identify areas requiring process improvement or documentation. Work with management to execute improvements.

Requirements:

• Bachelor’s Degree in Electrical Engineering; Master's Degree a plus
• 3 plus years of experience in product development and testing.
• Ability to analyze and resolve complex problems with minimal guidance.
• Experience with 3 phase power and conversion/conditioning products preferred, but not required.
• Understanding of industry standards (UL, IEC, NEC) and their application in product design and development
• Proficient in Microsoft Outlook, Excel, PowerPoint, and Word.
• Strong communication and organizational skills with ability to summarize technical data/results quickly for non-technical audiences.
• Mostly sedentary desk work, must be able to occasionally work in a power test lab environment, including lifting objects, running cables, or stepping over/around objects
• Ability to lift and carry up to 25 pounds.
• Travel as required, domestic and international, 0-10%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 31,000 people and does business in more than 130 countries. Visit to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to