Engineering Jobs in New York
533 positions found — Page 16
About Pinterest:
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.
Pinterest is on a mission to improve the comprehensiveness and shoppability of ads on our platform. We're accomplishing this by expanding our advertising demand sources through partnerships with third-party ad platforms and working closely with Agencies and media companies who manage performance marketing budgets.
As a member of the Programmatic Technical Operations team, you will drive the success of Pinterest's programmatic ad products by serving as the primary client contact for deal creation, campaign setup, and launches. You'll troubleshoot technical issues, optimize campaigns for performance, and collaborate closely with cross functional teams to elevate client outcomes and enhance internal processes.
What you'll do:
- Act as a key point of contact for clients, supporting programmatic deal creation, campaign setup, and ensuring smooth campaign launches.
- Diagnose and resolve technical issues, monitor campaign performance, and proactively optimize to achieve client goals and address problems quickly.
- Partner with internal teams (Sales, Product, Engineering) to communicate client needs, share best practices, and contribute to ongoing process improvements.
What we're looking for:
- 5+ years of experience in brand or performance advertising within a fast growing tech company.
- Understanding of programmatic advertising platforms (DSPs, SSPs), deal types (PMP, PG, open auction), and related technologies.
- Hands-on experience with programmatic campaign setup, optimization, troubleshooting, and performance analysis.
- Familiarity with ad servers, tag management, data integrations, and measurement/attribution tools (e.g., Google Ad Manager, DV360, The Trade Desk).
- Ability to diagnose and resolve technical issues related to campaign execution (e.g., creative specs, data flows, latency, tracking, troubleshooting discrepancies).
- Bachelor's degree in a relevant field such as digital media or sales, or equivalent professional experience.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit ourPinFlexpage to learn more about our working model.
In-Office Requirement Statement:
- We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
- This role will need to be in the office for in-person collaboration 2 times per week and therefore needs to be in a commutable distance from our Chicago or New York Offices.
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#LI-LP1
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
US based applicants only$110,494—$227,486 USDOur Commitment to Inclusion:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please completethis formfor support.
We pride ourselves on delivering high-quality products and services to our clients, and we have built a strong reputation for innovation, precision, and customer satisfaction.
As we continue to grow and expand our operations, we are seeking an experienced and talented individual to join our team as a Cost Analyst.
Job Overview The Cost Analyst will oversee financial operations for one or more projects, including cost accounting, cash flow, budgeting, forecasting, and financial analysis.
They will develop cost estimates for projects based on work scope, specifications, and contract proposals using applicable estimating methodologies and tools; and analyze project requirements, plans, and specifications to identify labor, material, equipment, and service requirements.
They will use benchmark data, trends, prior estimates, and historical pricing schedules to generate detailed cost estimates that consist of itemized lists of expenses, labor hours, material quantities, and potential cost variations.
They may use different estimating methods, mathematical models, or specialized estimating software tools to generate estimates depending on the complexity and type of project.
The Cost Analyst will report directly to the Chief Financial Officer (CFO).
Responsibilities: 1.
Proposal Pricing & Compliance: a.
Lead the cost volume development for proposals (DoD, Prime Contractors).
b.
Prepare detailed cost models and pricing strategies compliant with FAR and CAS.
c.
Collaborate with cross-functional teams (Business Development, Engineering, Procurement, Program Management) to gather input and validate cost assumptions.
d.
Interface with government auditors and DCAA representatives as needed.
e.
Ensure adequate documentation and audit readiness of all cost proposals and estimates.
2.
Financial Planning & Analysis: a.
Develop cost and margin forecasts in support of quarterly forecasts and annual budgeting processes.
b.
Provide cost data to support make/buy decisions and capital investment evaluations.
c.
Identify cost-saving opportunities and process improvements in operations and procurement.
3.
Internal Controls & Systems: a.
Support system improvements and automation of cost and pricing functions (ERP integration, pricing tools).
b.
Ensure compliance with internal control policies and procedures related to cost accounting and pricing.
Qualifications: 1.
Education & Experience: a.
Bachelor’s degree in Accounting, Finance, or related field OR Associate’s Degree and equivalent combination of relevant education &/or experience.
b.
Minimum 3 years of progressive cost accounting experience in a manufacturing environment.
c.
Minimum 3 years of experience developing federal proposal pricing or similar experience (DoD experience strongly preferred).
d.
Experience with FAR, DFARS, and CAS compliance preferred.
2.
Skills & Competencies: a.
Strong understanding of manufacturing operations, inventory systems, and cost drivers.
b.
Proficiency in cost modeling, pricing tools, and ERP systems (preferably JobBOSS, Infor Visual, Epicore, or similar).
c.
Advanced Excel and financial modeling skills.
d.
Experience with Cost Estimation, Material Requirements Planning, Project Estimation, and Requirements Analysis.
e.
Basic understanding of cost estimation methodologies f.
Knowledge of statistical analysis or data analytics tools.
g.
Ability to interpret and analyze financial data, budgets, and historical cost data.
h.
Strong grasp of basic mathematics, including algebra and statistics, for cost calculations and projections.
i.
Basic knowledge of economics, including inflation, discounting, and net present value (NPV) calculations.
j.
Strong analytical, organizational, and communication skills.
k.
Ability to work independently and collaboratively in a deadline-driven environment.
l.
Comfortable interfacing with peers, auditors, government customers, and executive leadership.
Job Type: Full-time Benefits: 401(k) 401(k) 4% Match Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Parental leave Referral program Relocation assistance Tuition reimbursement Vision insurance
Finance & Operations Administrator – Property & Marketing Support
Pay Rate: $28–$32/hour (W-2)
Location: Onsite – New York, NY 11211
Schedule: Monday–Friday | 9:00 AM–5:00 PM (EST)
Start Date: ASAP
Duration: LOA coverage with potential longer-term extension
Perks: Weekly pay + benefits
About the Role
Our leading retail client is seeking a Finance & Operations Administrator to support the Property Coordinator, Marketing Director, and Center Management Team at Westfield World Trade Center. This role plays a critical part in ensuring smooth day-to-day operations across finance, tenant coordination, contracts, events, and marketing support.
This is an excellent opportunity to gain hands-on experience with a global retail organization while supporting a dynamic, fast-paced property environment.
What You’ll Do
Finance & Administrative Operations
- Process Accounts Payable and Accounts Receivable, including PO/invoice processing, manual billings, and percentage rent calculations
- Support month-end, quarter-end, and year-end reporting and audits
- Collect tenant sales data and maintain accurate rent rolls and financial trackers
- Reconcile P-card expenses and maintain financial documentation
- Maintain service contracts, work orders, and vendor documentation
Tenant, Vendor & Property Coordination
- Manage tenant onboarding and ongoing support, including certificates of insurance and compliance documentation
- Oversee the Port Authority Loading Dock (VS3) system, including delivery approvals and scheduling
- Issue tenant notices related to deliveries, operations, and lease requirements
- Serve as a key liaison between tenants, facilities, security, and internal teams
Retailer Events & On-Site Activation Support
- Coordinate in-store retailer events by collecting event details and securing required approvals
- Communicate event plans to security, housekeeping, engineering, and marketing partners
- Support on-site activations such as Gift with Purchase programs, The Good Festival, and seasonal events
- Assist with new retailer orientation, including URW Connect app training, center amenities, and operational guidelines
- Gather retailer feedback and participation data to support continuous improvement
Website & Marketing Content Support
- Audit and maintain the Westfield WTC website to ensure content accuracy and brand alignment
- Upload and manage promotions, tenant offers, and event listings
- Collaborate with internal teams to ensure consistency across messaging, imagery, and campaign content
- Support marketing campaigns and seasonal activations with timely content updates
General Office & Team Support
- Process mail, invoices, checks, and tenant documentation
- Order office supplies and coordinate IT support as needed
- Attend weekly staff meetings and required trainings
- Support ad hoc administrative and operational needs
What We’re Looking For
- Bachelor’s degree or equivalent experience
- 2–3 years of experience in an administrative, operations, or finance support role
- Experience with AP/AR, invoicing, and financial documentation
- Strong organizational skills and attention to detail
- Comfortable working cross-functionally with tenants, vendors, and internal teams
- Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, SharePoint)
- Experience with Salesforce and Procore is a plus
- Ability to manage multiple priorities while maintaining professionalism and composure
Why This Role
- Exposure to property operations, finance, marketing, and events in one role
- Work onsite at a flagship, high-profile retail destination
- Strong training and onboarding with role continuity beyond LOA coverage
- Opportunity to build relationships across retail, marketing, and operations teams
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Insero Talent Solutions is recruiting a Continuous Improvement Manager for a fast growing manufacturing company in Rochester, NY.
Position Summary
Reporting to the Plant Manager, the Continuous Improvement Manager leads process optimization initiatives across all departments to enhance efficiency, productivity, and quality. This role drives Lean, Six Sigma, and Kaizen methodologies to identify opportunities for waste reduction, standardization, and performance improvement. The individual will collaborate with cross-functional teams to implement sustainable process changes that deliver measurable results in safety, quality, delivery, and cost.
Key Responsibilities
- Lead and facilitate continuous improvement projects to enhance operational efficiency and product quality.
- Analyze data to identify performance gaps and develop strategies to address root causes.
- Implement Lean and Six Sigma tools to streamline workflows and eliminate waste.
- Partner with department leaders to develop and execute improvement action plans.
- Standardize processes and establish best practices across manufacturing and administrative functions.
- Monitor KPIs and use visual management tools to track progress and communicate results.
- Support training and development programs that promote a culture of continuous improvement.
- Collaborate with Quality, Engineering, Supply Chain, and HR teams to integrate improvement initiatives across all business functions.
- Prepare reports, presentations, and data-driven insights for leadership review.
- Ensure all improvement activities align with company objectives, safety standards, and regulatory requirements.
Qualifications
- Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred).
- Minimum 5 years of experience in manufacturing or operations with a focus on continuous improvement.
- Lean Six Sigma Green Belt certification required; Black Belt preferred.
- Proven track record in process optimization, cost reduction, and performance improvement initiatives.
- Strong analytical, project management, and problem-solving skills.
- Excellent communication and leadership abilities with a collaborative mindset.
- Proficiency in Microsoft Office, ERP systems, and data analysis tools.
Core Competencies
- Strategic and analytical thinking
- Strong facilitation and coaching skills
- Data-driven decision making
- Excellent organizational and interpersonal communication
- Adaptability and results orientation
Construction Inspection Project Manager
Albany, NY | Transportation Infrastructure | $130K+ Equivalent
A transportation engineering consultancy is seeking an experienced Construction Inspection Project Manager to oversee bridge and highway construction inspection programs across New York State.
This role is a mix of office-based coordination and occasional field visits, leading inspection teams and ensuring projects are delivered safely, on schedule, and in compliance with NYSDOT standards.
Key Responsibilities
• Lead and manage construction inspection staff across multiple projects
• Assign inspectors to projects based on experience and location
• Serve as the primary client liaison for construction inspection programs
• Manage project budgets, schedules, documentation, and reporting
• Oversee recruitment and staffing of inspectors
• Review daily work reports and approve timesheets and expenses
• Attend preconstruction and progress meetings
• Conduct occasional project site visits and support field teams as needed
• Coordinate special inspections and project close-out activities
Required Experience
• 6+ years of construction inspection experience
• Strong experience with bridge and highway projects
• Experience with NYSDOT, NYS Thruway, or locally administered infrastructure projects
• Knowledge of NYSDOT Standard Specifications and MURK documentation
• Experience managing inspection staff or teams
Preferred
• PE or EIT (not required)
• Civil Engineering or Construction Management degree
• Familiarity with APPIA construction management software
• Experience with AutoCAD, Civil3D, or MicroStation
Location
Albany, NY with travel to project sites across New York State.
Full-time position
Approx. $63/hour equivalent (~$131K annually depending on experience)
If you have experience managing transportation construction inspection teams and are looking to step into a leadership role, apply or message for more details.
Optony Inc. is a global research and consulting firm that helps organizations achieve clean energy goals through practical, real-world solutions. Specializing in supporting governments, utilities, schools, and commercial entities, Optony offers independent guidance and deep expertise in the clean energy sector. By empowering clients to make data-driven decisions, the company reduces risks, optimizes operations, and maximizes long-term returns on investments.
Optony is seeking a Cleantech Analytics App Product Manager for a part-time hybrid role based in New York, NY, with flexibility for remote work. The Product Manager will oversee the development and management of a cleantech analytics application, collaborate with cross-functional teams, and ensure that the application fulfills the needs of its users. Day-to-day responsibilities include defining product requirements, managing timelines, coordinating with developers, analyzing user feedback, and delivering product enhancements that align with the company’s clean energy mission.
- Experience in product management, project coordination, and agile development processes
- Knowledge of cleantech, renewable energy, and sustainability fields
- Expertise in data analytics, software tools, and market trend analysis
- Strong communication, stakeholder collaboration, and leadership skills
- Ability to work effectively in a hybrid work environment and adapt between in-office and remote tasks
- Bachelor’s degree in Business, Environmental Science, Engineering, or a related field
- Experience with UX/UI design and software testing is a plus
- Passion for clean energy and climate solutions
WHO WE ARE
Delta Engineers, Architects, & Surveyors (Delta) is a multidisciplinary AEC firm founded in upstate New York in 1976. Along with our corporate headquarters located near the intersection of Interstates 81, 86 and 88, Delta has additional offices across Central New York and Chevy Chase, MD, together with remote team members located across the US. We deliver engineering and architectural design services for multiple market sectors along with providing environmental, survey, landscape architecture, and ecological services to public and private clients located throughout the continental US. Delta team members take advantage of terrific opportunities to advance professionally in a supportive team-oriented culture while enjoying generous compensation and benefits package.
WHO WE NEED
We are seeking a versatile and team-oriented Structural Project Engineer in our Structural Team, ideally located in the Syracuse or Albany, NY area, or at our Endwell, NY office. Candidates located outside the designated office locations may qualify for full remote work, subject to company policy. The ideal candidate should have a Bachelor’s Degree in Civil / Structural Engineering, with a minimum of 6 years of relevant experience. A PE is also required. Experience should include structural analysis, design, and detailing for concrete, steel, and aluminum structures. Experience with cable design is preferred.
The primary duties associated with this position include:
- The candidate should be proficient with the International Building Code (IBC); ASCE-7; ACI 318; ADM-2020; and AISC.
- Performing challenging 3-dimensional structural analyses and designs for a wide variety of clients using various state-of-the-art design software, including RISA 3D, SAP, RAM, and RISA Foundation.
- Responsible for serving as lead project engineer, i.e., taking responsibility for developing design, preparing detailed structural drawings using AutoCAD and REVIT, and specifications. This includes coordinating the work of junior team members and amongst other trades.
- Solving engineering problems using experience, judgment, and education and knowing when to ask for assistance when required.
- Write and review related reports for the services provided.
- Scoping projects and assisting project managers with proposal creation.
- Serving as a Quality Control reviewer for the designs of team members.
- Assisting the Team Leader in initiating, developing, and implementing continuous team improvement initiatives.
- Supporting structural work in our building projects within the Structural Facilities Group as workload warrants.
- Attending client meetings/presentations in the daytime or evenings.
- Communicating with client representatives, contractors, and suppliers.
- Participating in site visits/inspections/documentation during construction.
- Work on a variety of projects including schools, industrial facilities, commercial buildings, and governmental projects.
- This position requires an individual that has strong technical abilities with good organizational and communication skills, and the ability to work in a fast-paced market.
Additional duties will include preparing structural designs; prepare structural design summaries and detailed drawings using AutoCAD and REVIT; consider alternate designs and value engineering; and meeting scheduled project deadlines.
Delta is driven to exceed our clients’ expectations on every project. Accordingly, the successful applicant for this position must be willing to occasionally work adjusted hours/overtime.
WHAT WE OFFER
Hiring Salary Range: $80,000-$110,000 (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities along with an internal equity and alignment with market area data.)
The following are a few of the benefits that we offer:
- Paid Holidays, Vacation, Sick time
- Health and Dental Insurance
- Optional Vision, LTD and Term Life Insurance
- Enhanced Short Term Disability
- 401K Retirement Plan
- Tuition Assistance Program
- Professional Licensing Reimbursement
- Recruitment Bonus Program
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Food and Beverage Manager
- New York, NY, USA
- Full-time
- Job-Category: Food & Beverage
- Job Type: Permanent
- Job Schedule: Full-Time
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Job Description
The Food and Beverage Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Food and Beverage Manager will lead a service team of colleagues to a common goal for the guest, colleague, owner and brand awareness.
Compensation: $82,000.00 - $85,000 Annual Salary Plus bonus
Responsibilities
- Floor presence during shift, greeting and interacting with guests
- Perform daily inspection for readiness according to standards
- Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering
- Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
- Responsible for maintaining the highest standards of service and ambiance
- Supervision of tabletop presentation for meal service.
- Supervise and direct service
- Handle guest complaints in the most diplomatic manner
- Ensure food quality and 100% customer satisfaction
- Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)
- Maintaining inventory of equipment, linen and other supplies
- Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions
- Monitoring and controlling Micros system in appliance to guest checks and hotel reports
- Monitor speed of service and exercise quality control for both food and beverage
- Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals
- Increase knowledge of the industry trends
- Maintain safety by adhering to stated safety policies and handle guest and employee accidents
- Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
- Relay any outlet maintenance needs to the Engineering Department by work order program
- Keep storerooms in a state of readiness, cleanliness and tidiness
- Promote and maintain good employee relations between service kitchen and dining room
- Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train
- Wine list development
- Responsible overall for the delivery of wine service
- Progressive and ongoing staff education
- Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item
- Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons
- Ethical duty to work with the taste preference and budget parameters of the patron
- Maintenance of all wine lists and menus
Qualifications
- A college degree is preferred
- Freestanding restaurant experience necessary or luxury hotel experience a plus
- Strong food/wine and liquor knowledge
- Excellent customer service skills
- Clear concise written and verbal communication skills in English, second language is an asset
- Must be proficient in Microsoft Office, namely Word and Excel
- Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail
- Ability to meet deadlines, work under pressure and work independently
- Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts
- Ability to handle multiple tasks
- Strong leadership skills and the ability to motivate people
- Complete knowledge of P.O.S system
- Ability to calculate/analyze data
- Basic business math and accounting skills
- Attention to detail and strong sense of urgency
- The ability to think ‘out of the box’ and see the big picture
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line
Position Overview
Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.
Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.
Key Responsibilities
E-commerce:
- Financial Accountability: Achieve sales and margin plans for DTC web-based sales
- Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
- Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
- Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
- Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.
CRM
- Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
- Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
- Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
- Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
- Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.
Analytics and Performance Measurement:
- Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
- CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.
People Responsibilities & Cross-Departmental Collaboration:
- Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
- Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.
Innovation & Continuous Improvement:
- Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
- Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.
SKILLS & REQUIREMENTS
Requirements:
- Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
- CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
- Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
- Digital Marketing: Strong background in digital marketing and e-commerce strategies.
- Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
- User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
- SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
- Bachelor’s degree required. MBA preferred.
Technical Skills:
- Shopify Plus
- Google Analytics / Google Tag Manager, Google Ads, Meta Training
- Klayvio
- CRM Platforms
- Understanding of ERP system integration with Shopify
Soft Skills & Personal Attributes:
- Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
- Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
- Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
- Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
- Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
- Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.
Job Title: Technical Writer & Proposal Specialist
Location: Saratoga Springs, NY (Headquarters)
Seeking a conscientious and meticulous Technical Writer to join our team. This role is pivotal in bridging the gap between complex geophysical software engineering and professional communication. You will be responsible for the end-to-end proposal process and the creation of high-quality technical documentation that ensures our global clients, including organizations like the CTBTO—receive clear, compliant, and user-friendly information.
Key Responsibilities
1. Proposal Facilitation & Management
- End-to-End Coordination: Manage the full lifecycle of the proposal process, from sending "Intent to Bids" and queries to procurement, to the final submission .
- Compliance & Formatting: Create technical and financial templates, integrate boilerplate text, and ensure every submission strictly adheres to procurement requirements.
- Data Management: Build complex tables for team data, manage staffing information, and format/edit staff CVs to meet RFP standards.
- Final Submission: Handle secure delivery, including PDF encryption, SHA verification, and multi-step email submissions. Maintain organized archives in SharePoint and Google Drive.
2. Technical Writing & Editing
- Documentation: Author professional user manuals, installation guides, quick-reference guides, white papers, and case studies.
- Refinement: Edit technical content produced by non-native English speakers to ensure professional clarity and tone.
- Visuals: Create and maintain infographics used across proposals and documentation to simplify complex concepts.
3. Qualifications
- Precision: Exceptional attention to detail; you catch the errors others miss.
- Communication: Excellent written and verbal skills with the ability to "write original text" that translates technical specs into value propositions.
- Reliability: A self-starter capable of managing tight deadlines and "conducting at least 2 rounds of editing" per proposal without supervision.
- Technical Savvy: Proficiency with Microsoft SharePoint, encryption tools, and document management systems.
Nice to Have Usability & User Experience
- UI/UX Advocacy: Provide critical input on user interfaces to reduce usability friction and improve the overall user experience.
- Accessibility: Ensure all digital documentation meets modern accessibility standards.
Note: If you don’t have accessibility experience, developing this skill on the job is acceptable.