Engineering Jobs in Hilliard

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Senior Robotics Welding Engineer

Automation Industry

Columbus, Ohio (onsite) *can provide relocation

Travel – 30% - 40%

Permanent Full Time Position

Why You’ll Love This Job:

• State of the art facility
• Focus on Work Life Balance
• Ability to work on innovative technology
• Great team culture/work environment
• Medical, Dental, Vision Plan

What You’ll Do:

• Robot Programming
• Develop and manage robot I/O structures and interfaces
• Design and implement robotic software safety systems in compliance with applicable standards
• Set up, calibrate, and maintain resistance and MIG welding equipment
• Plan welding parameters and ensure compliance with weld quality specifications
• Collaborate with simulation and controls teams during system commissioning and startup activities
• Develop and support simulation models cell layouts
• Optimize paths and cycle times
• Troubleshoot robot-related and welding process issues
• Diagnose and resolve electrical and mechanical system issues
• Perform weld quality and dimensional verification to ensure conformance to specifications

What We’re Looking For:

• Minimum of 4 years of experience programming Fanuc, Yaskawa, or KUKA robots in an integration environment
• Bachelor’s degree in Welding Engineering
• Ability to read, interpret, and implement welding schematics
• Strong mechanical aptitude, including fabrication practices and tooling adjustments
• Advanced robot troubleshooting skills involving both electrical components and program-related issues
• Experience with offline programming is a plus

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.

We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.

This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.

What You’ll Be Doing:

Customer Support

• Serve as a primary point of contact for customer inquiries (parts, service, equipment)
• Provide basic technical support and identify customer needs
• Communicate order status, lead times, and updates proactively

Order Management & Systems

• Enter and manage orders within ERP systems
• Maintain accurate records in CRM platforms
• Process quotes, acknowledgments, and order changes
• Ensure accuracy across pricing, configurations, and part numbers

Logistics & Fulfillment

• Coordinate shipments with internal teams
• Track deliveries and ensure on-time fulfillment
• Resolve shipping issues and communicate updates to customers

Cross-Functional Collaboration

• Partner with Sales, Engineering, Manufacturing, and Shipping teams
• Ensure alignment on timelines, requirements, and customer expectations

Continuous Improvement

• Identify opportunities to improve processes and customer experience
• Support aftermarket growth through responsiveness and efficiency

What We’re Looking For:

• 2–5 years of experience in customer service, order management, or similar role
• Experience with ERP and/or CRM systems
• (Salesforce, SyteLine, or Pacejet highly preferred)
• Strong communication and organizational skills
• Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus
• Detail-oriented with the ability to manage multiple priorities

What Success Looks Like

• High order accuracy with minimal errors
• Fast, professional response times to customers
• Strong internal coordination across teams
• Consistent on-time delivery performance

Why Join?

• Be part of a stable, growing, family-owned company with a strong reputation in the industry
• Known for a collaborative, down-to-earth culture where people tend to stay long-term
• High visibility role with the opportunity to grow into aftermarket, service, or leadership paths
• Work closely with multiple teams and make a direct impact on customer experience

If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.

Message me directly or apply here to learn more.

Job Title: UNDERGROUND UTILITIES TECHNICAL TRAINER-

Locations: Columbus OH or Jacksonville FL

Department: Environmental, Health & Safety (EHS)

Reports To: Director of Training

Who is Congruex?

Congruex was formed in 2016 to take advantage of historic demand for digital connectivity.

Our founders are deeply rooted in the industry and have collectively built some of the country’s largest communications infrastructure.

We design and build digital infrastructure across the nation by providing engineering, construction, and specialty solutions with integrated delivery or as an a la carte service. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.

Our vision is to be the best provider of digital infrastructure solutions in the U.S. and our core values of GRIT connect everything we do. Will you join us?

Job Summary:

The Underground Utilities Technical Trainer is responsible for delivering technical training programs that support underground utility construction operations. With extensive field experience, the trainer provides instruction on plan interpretation, excavation methods, installation techniques, and coordination between project teams to improve field execution and construction quality. This role works closely with operations and project teams to align training with active project scopes and field conditions. Safety principles are incorporated into technical instruction as part of proper planning, coordination, and execution. This position is an individual contributor role and requires travel to support training across multiple project locations.

Key Responsibilities:

Technical Training Delivery:

1. · Develop and deliver technical training programs for underground utility construction personnel.
2. · Provide instruction on interpreting construction plans, profiles, elevations, quantities, and specifications.
3. · Train employees on shallow trench, micro-trench, and deep cut excavation methods.
4. · Instruct on conduit installation, vault and handhole placement, backfill, compaction, and restoration requirements.
5. · Teach proper equipment application and limitations related to underground utility construction.

Coordination and Field Alignment:

1. · Coordinate with operations, and project management to align training with current project scopes and construction sequencing.
2. · Support alignment between design intent and field execution through technical instruction.
3. · Incorporate project controls concepts such as quantity tracking, sequencing, and scope awareness into training delivery.
4. · Adjust training content based on field conditions, project requirements, and operational needs.

Safety Integration:

1. · Integrate safety principles into technical training as part of proper planning and execution.
2. · Reinforce hazard awareness related to excavation, equipment operation, and underground work as it applies to correct construction methods.
3. · Promote consistent field execution by emphasizing planning, coordination, and adherence to approved construction practices.

Training Records and Documentation:

1. · Maintain accurate training records, attendance, and documentation.
2. · Coordinate training schedules with operations and training leadership.
3. · Update training materials to reflect current construction practices and project requirements.

Required Skills & Qualifications:

1. · Minimum of 7 years of experience in underground utility construction
2. · Experience with micro-trenching, shallow trenching, and deep cut excavation
3. · Strong ability to read and interpret construction drawings and specifications
4. · Experience installing underground conduit, vaults, and related structures
5. · Familiarity with municipal standards and inspection requirements
6. · Ability to instruct adult learners in classroom and field environments
7. · Ability to maintain classroom structure and control
8. · Strong communication and coordination skills
9. · Basic computer skills for documentation and reporting
10. · Valid driver’s license and ability to travel frequently

Desired Skills & Qualifications:

1. · Associate’s or Bachelor’s degree in Construction Management, Project Management, or a related field
2. · Coursework or experience in adult learning or workforce development
3. · Experience with project controls, quantity tracking, or cost reporting
4. · Previous experience providing technical instruction or mentoring
5. · Experience in telecommunications or utility construction
6. · OSHA 500 Construction certification

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Senior Account Executive

About Us:

Agility Partners is a minority-owned IT Staffing & Solutions firm, connecting the world's leading organizations with top-tier technical talent and technologies. is the technology consulting division of Agility Partners, specializing in automation & AI, data engineering & analytics, software engineering, and digital transformation. Together, we deliver high-impact talent and solutions with a focus on innovation, efficiency, and client satisfaction at every step of the way.

A Little About This Gig:

As a Sr. Account Executive, you’ll foster relationships with key stakeholders, driving business development and connecting client companies with top-tier technical talent as they grow their IT departments. Sr. Account Executives regularly conduct outreach, meet with hiring managers and directors to assess ongoing hiring needs, and partner with Talent Executives in ensuring that Agility Partners efficiently delivers the best candidates for the role.

On a day-to-day basis, our Sr. Account Executives:

• Build and maintain long-lasting relationships with hiring managers and technical professionals
• Consistently grow consultant headcount at the clients we support and work to provide innovative recruitment solutions
• Engage in meetings regularly with hiring managers and C-suite professionals to understand their business needs, how we can best support them, and build impactful relationships
• Identify and qualify new business opportunities amongst new and existing clients
• Partner with Talent Executives to create sourcing strategies that identify qualified candidates and thoroughly vet their experience and technical expertise
• Utilize our Applicant Tracking System through consistent documentation of meeting activity, leads, recruitment efforts, and job and client information.
• Create and Implement strategic sales strategies to grow new and existing partnerships
• Have the ability and desire to be a consultative partner to our clients

The Ideal Candidate:

• 2 – 4 years experience in an agency role, including 2+ years experience as an agency Account Executive (or sales equivalent)
• A strong track record of sales goal achievement in staffing/agency or related field
• A competitive but compassionate individual that works well on a team and leads by example
• A creative thinker who brings outside-the-box approaches to new business development
• High levels of self-motivation and undaunted by challenges

Why You’ll Love It Here:

• High-Impact & Innovative Work: Be part of a fast-growing organization delivering disruptive solutions and reshaping the tech talent space through innovation and meaningful contributions.
• Collaborative & Award-Winning Culture: Thrive in a team-driven environment recognized for innovation, service, and performance—where diverse perspectives and collaboration drive success.
• Tech-Forward Environment: Benefit from our internal technology team with , and the continuous optimization of daily operations and tools to enhance individual productivity and recruiting processes.
• Growth & Development: We champion continuous learning, mentorship, and career advancement for problem solvers ready to grow.
• Comprehensive Benefits: Enjoy our hybrid work schedule, ongoing office perks, and robust benefits coverage including 50%+ company-paid premiums for Medical, Dental, and Vision (including family).

Vice President of Construction – Columbus, OH

My client is a leading commercial general contractor in Columbus delivering projects across office, mixed-use, multifamily, education, healthcare, and large ground-up developments. Due to continued growth, they are seeking a Vice President of Construction to lead operations, oversee project delivery, and support the long-term strategic growth of the business. This is a senior leadership role with significant involvement in client development, preconstruction strategy, and design-build pursuits. Relocation assistance can be provided for the right candidate.

Responsibilities -

• Lead all construction operations across multiple project teams

• Oversee project delivery from preconstruction through closeout

• Support budgeting, staffing, scheduling, and long-term project planning

• Manage Project Executives, Project Managers, Superintendents, and field teams

• Build and maintain strong relationships with owners, architects, and engineering firms

• Actively support business development, including RFP presentations and client meetings

• Work alongside sales / leadership team to win third-party CM, CMR, and Design-Build projects

• Contribute to preconstruction strategy, estimating approach, and pursuit planning

• Ensure quality, safety, risk management, and client satisfaction across all projects

• Drive process improvement, team development, and operational performance

• Represent the company as a senior leader within the Columbus construction market

Experience Required -

• 10+ years commercial construction experience

• Strong background in ground-up commercial, mixed-use, or multifamily projects

• Experience managing Project Executives, Project Managers, and Superintendents

• Proven experience delivering complex projects in the $20M – $150M range

• Strong preconstruction knowledge preferred, but operational leadership also considered

• Experience working with architects, engineering firms, and design-build teams strongly preferred

• Background with CM at Risk, CMR, or Design-Build projects highly desirable

• Experience presenting RFPs and supporting business development efforts

• Excellent leadership, communication, and client-facing skills

Benefits -

• Competitive base salary + annual performance bonus

• Full medical, dental, and vision coverage

• 401k with company contribution

• Relocation assistance available

• Clear progression path to Executive Vice President / COO level for high performers

Summary:

Join an innovative team with a global automotive company in Raymond, Ohio as a Bilingual Administrative Assistant. Bring your years of experience as a Admin Assistant to contribute to this successful team, ensuring the accuracy of data and records, and assist in meeting planning or coordination of various tasks.

Responsibilities:

• May perform conference/meeting planning, preparation of documents, or basic coordination of tasks.
• Will collect and compile records and documentation in an organized manner and file as appropriate.
• May gather data and prepare standard and custom reports with information necessary for decision making.

Required Skillset:

• Must possess both verbal and written bilingual skills (Japanese and English).
• 5+ years’ experience as an administrative experience and completion of vocational training program may be substituted for 1 year of experience.
• Ability to use Microsoft office programs with skills in Word, PowerPoint, and Excel.
• Previous experience in alpha and numeric filing skills.
• Must contain attention to detail/accuracy.
• High School/GED level reading, communication, math, and problems solving skills required to perform administrative support work.

Preferred Skillset:

• Additional skills in research and graphics are desirable.

Location: Raymond, Ohio (Onsite)

Type: Contract

Duration: 12 months with a possibility of a 12-month extension

No 3rd party agencies or C2C

Manager, Business Transformation

Location: Greater Columbus, Ohio

About the Opportunity

We are partnering with a fast-growing organization to find a Manager, Business Transformation for a highly visible team focused on improving how the business operates across key end-to-end processes.

This team functions much like an internal consulting group. The work is fast-paced, high-impact, and cross-functional. The right person will be someone who can bring structure to ambiguity, think critically, communicate clearly, and help move important initiatives forward in a complex environment.

This is an excellent opportunity for someone who enjoys solving business problems, working across functions, improving systems and workflows, and partnering with leaders on initiatives that directly affect scalability, efficiency, and execution.

Why This Opportunity Stands Out

• High visibility across leadership and cross-functional teams
• Fast-growing company with strong career growth potential
• Broad exposure to business operations, systems, and transformation work
• Opportunity to make a meaningful impact in a complex and evolving environment
• Strong benefits package, including:
• Comprehensive medical, dental, vision, life insurance, and more
• 10 holidays
• 5 weeks of vacation
• 401(k) match
• Several additional incentives
• Compensation: $105k to $155k base salary + bonus (if interested but you need more to consider, just let me know and I will ask.

What You’ll Do

• Lead business process improvement initiatives across Order to Cash, Purchase to Pay, New Product Development, and Sales, Inventory, and Operations Planning
• Drive projects from early-stage assessment through implementation and closeout
• Use structured problem-solving and project management approaches to bring clarity and momentum to complex business issues
• Partner with stakeholders across operations, supply chain, finance, IT, commercial teams, and other functions
• Facilitate current-state reviews, future-state design sessions, process mapping, working sessions, and implementation planning
• Develop project timelines, milestone plans, status updates, and cross-functional ownership frameworks
• Identify risks, gaps, inefficiencies, and opportunities for improved scalability and execution
• Support systems-related process improvement efforts tied to enterprise platforms such as Oracle or SAP
• Help establish practical solutions for evolving business needs, including situations where priorities shift quickly
• Communicate effectively with leadership, including concise updates, project objectives, progress, and business impact
• Contribute to adoption, change management, and continuous improvement efforts across the organization

What We’re Looking For

• 8 to 10+ years of relevant experience in business process improvement, business transformation, operational excellence, project management, consulting, or related work
• Strong experience in at least one major end-to-end business process such as Order to Cash, Purchase to Pay, New Product Development, or Sales, Inventory, and Operations Planning
• Ability to thrive in ambiguity and operate with a high degree of independence
• Strong critical thinking and problem-solving skills with a practical toolkit of methodologies and frameworks
• Executive presence and strong communication skills, including the ability to deliver clear, succinct updates to senior executive leaders
• Proven ability to work cross-functionally and influence without direct authority
• Strong business acumen and sound judgment
• Experience in a fast-paced environment where priorities can shift and new business needs emerge quickly
• Bachelor’s degree preferred in business, finance, accounting, engineering, supply chain, information systems, economics, or a related field

Preferred Qualifications

• Experience with Oracle, SAP, or other large-scale enterprise systems
• Background in consulting, internal transformation teams, process improvement, or continuous improvement functions
• Exposure to engineered-to-order, custom product, manufacturing, or complex operational environments is helpful
• Familiarity with tools and methods related to Lean, Six Sigma, Agile, project leadership, root cause analysis, or continuous improvement
• MBA or other advanced degree is a plus
• Interest in artificial intelligence tools and how they can support better business processes is a plus

Ideal Profile

This role is a strong fit for someone who acts like a business athlete or Swiss army knife. You can step into an evolving situation, assess what matters, ask smart questions, build a plan, and move work forward without waiting for perfect structure. You are comfortable with complexity, calm under pressure, and credible with stakeholders at multiple levels.

Interested?

Please apply today for consideration as interviews are currently being conducted.

This position is not eligible for sponsorship. US Citizenship or Green Card is required.

CAD Drafter (Entry Level)

Location: Columbus OH

Contract: 12-month contract

Pay: 20-22/hr

Description

Brooksource is hiring a CAD Drafter to support one of our Engineering Services partners in Columbus, OH. We welcome entry-level candidates, this is a great opportunity to gain hands-on experience and grow your CAD drafting skills within a supportive engineering team.In this role, you will create underground construction drawings to support utility installation projects across multiple states.

Preferred Experience: There will be on the job training

• Basic experience with CAD software such as AutoCAD
• Familiarity with Civil 3D is a plus.
• Understanding of drafting standards through coursework or hands-on projects.
• Ability to perform 2D drafting, including drawing multiple views
• Comfortable using modern computers, software, and digital workflows.
• Exposure to GIS, surveying, or engineering technology coursework is helpful but not required.
• Ability to learn foundational Outside Plant (OSP) concepts such as conduit routes, cable paths, manholes, handholes, and aerial/underground utility layouts.

Education:

• High School diploma required
• Associate or Bachelor’s degree, or a related technical certificate, preferred

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

ITTConnect is seeking an IT Project Manager - Process Intelligenceto work for one of our clients. This is a new position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Utilities/Energy.

Job location: Columbus, OH. Job may be hybrid, 3-4 days a week onsite as needed.

The Project Manager will oversee and coordinate the delivery of the Process Intelligence work, managing the process from design to hyper care in partnership with Celonis (the tool that the client uses for PI) and other business partners. This role will ensure effective communication and collaboration across teams while maintaining project documentation and facilitating review meetings.

Responsibilities:

• Oversee and coordinate project delivery for the Process Intelligence work, ensuring alignment with project goals and timelines.
• Create & maintain comprehensive project documentation and process documents to ensure clarity and transparency throughout the project lifecycle in accordance with established project governance.
• Coordinate IT, Business Unit (BU), and Celonis review meetings, ensuring effective follow-ups on action items and progress.
• Track and coordinate progress of AEP tasks and activities.
• Facilitate AI reviews, document findings, and mediate any identified vulnerabilities.
• Report project status to the Delivery Manager and collaborate directly with the PM team to discuss risks, issues, and impediments.
• Maintain ongoing communication with stakeholders regarding project progress, challenges, and strategies for resolution.
• Promote continuous improvement activities within the project team to enhance quality and optimize value delivery.
• Manage & maintain a project plan using Jira or similar tools
• RAID management & developing mitigation strategies
• Establish regular cadence for meeting with the team to monitor progress

Requirements:

• Proven experience in project management, preferably in a technology-focused environment.
• Quick learner and gets familiar with program vision
• Prior experience in working with an implementation vendor
• Strong understanding of Waterfall, Scrum/Agile principles and Kanban methodologies
• Excellent organizational and strong communicator (written and verbal
• Experience with managing a cross functional team that includes both full-time and part-time team members
• Ability to work collaboratively with diverse teams and stakeholders
• Experience with project documentation and management tools, such as Jira, is a plus
• Familiarity with Celonis and AI-related processes would be advantageous
• Strong problem-solving skills and the ability to manage risks effectively.