Elixir Customer Service Jobs in Usa
25,009 positions found — Page 3
Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor Qualifications: • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Salary: $27.50/hr + (3.00/hr) Shift Differential Schedule: Monday to Friday 2:00pm to 10:30pm Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors Job Family: Customer Experience Address: 3663 Petersen Rd Primary Location: US-CA-Stockton Employer: Penske Truck Leasing Co., L.P.
Req ID: 2602514
Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor Qualifications: • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Salary: $35.00/hr + Shift Differential When Applicable Schedule: 2nd shift/Mid Shift Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors Job Family: Common Address: 10755 Bigge Street Primary Location: US-CA-San Leandro Employer: Penske Truck Leasing Co., L.P.
Req ID: 2602408
- Cheyenne is looking for enthusiastic individuals to join our team in Cheyenne, WY as full time or part time Shift Leaders.
If you like working in a fast paced, fun environment and you are good with people, look no further! Arby's
- Cheyenne is the right place for you.
Shift Leader Job Essentials: -Must be able to demonstrate you are committed, hard-working, honest and friendly.
-Excellent customer service skills -Reliable transportation to and from work (daily) -Ability to work with computers -Ability to assist the General Manager with team building -Ability to coach and lead a team with no supervision -Ability to maintain a positive atmosphere of teamwork and full of energy -Ability to communicate to all team members -Sales Skills Additional Responsibilities: -Be professional and courteous with all customers -Promptly handle all customer concerns by delighting each of our customers -Willing to open and close stores -Willing to perform and uphold daily cleaning duties -Willing to maintain a safe and organized restaurant for employees and customers We are actively hiring for a full time or part time Shift Leader to join our team.
We can't wait to meet you.
Apply today!
The Crew Member assembles and presents completed treat orders, including stocking, cleaning, and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. Additionally, the Crew Member executes all kitchen operations, ensuring all prepared foods meet restaurant safety and health standards. Cook, assemble and wrap good items; stock all needed products and preparation materials in a clean and safe manner.
Essential Functions
- Communicate clearly, quickly, and politely with co-workers to ensure correct order is served to the customers.
- Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
- Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
- Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each customer.
- Clean work area, organize and stock needed items. Move various treat, paper, and cleaning items from other sections of building (or outside building) to immediate work area.
- Control food production process.
- Break down and clean chill area thoroughly every day as assigned by a manager or shift leader.
- Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
- Inform manager promptly of all problems or unusual matters of significance.
- Perform other duties and responsibilities as requested by management staff or shift leaders.
Qualifications
- Must be at least 16 years of age
- Quickly and accurately prepare food products following restaurant, health and safety standards and procedures quickly and accurately
- Properly and safely operate and maintain restaurant equipment including grill, fryer, freezer, and other related cooking equipment while following all health and safety standards
- Must have excellent customer service skills; exhibit good manners, proper personal hygiene, positive attitude, and promptness
- Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift
- Move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, Stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area
- Clean work area, organize and stock needed items. Move various food, paper, and cleaning items from other sections of building (or outside building) to immediate work area
- Control food production process
- Break down and clean grill area thoroughly every day as assigned by a manager or shift leader
- Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
- Inform manager promptly of all problems or unusual matters of significance.
- Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly.
- Capability to stand for long periods of time.
- Must be able to read order monitors.
- Practice established food handling procedures and meet any local health regulations.
- Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
- Must be able to move and respond quickly to various requests and commands, read order monitors, and communicate clearly and effectively with customers and co-workers.
- Must be able to work in and out of different temperature ranges.
- Ability to handle raw, frozen, and cooked food products as well as products in and out of temperature danger zone (41-140F). Capability to stand for long periods of time.
- Ability to lift, up to 50 pounds.
- Practice established food handling procedures and meet any local health regulations.
- Must be able to move and respond quickly to various requests and commands, read order monitors, and communicate clearly and effectively with customers and co-workers.
For physical requirements of the position, please contact HR for the complete job description.
The Crew Member assembles and presents completed treat orders, including stocking, cleaning, and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. Additionally, the Crew Member executes all kitchen operations, ensuring all prepared foods meet restaurant safety and health standards. Cook, assemble and wrap good items; stock all needed products and preparation materials in a clean and safe manner.
Essential Functions
- Communicate clearly, quickly, and politely with co-workers to ensure correct order is served to the customers.
- Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
- Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
- Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each customer.
- Clean work area, organize and stock needed items. Move various treat, paper, and cleaning items from other sections of building (or outside building) to immediate work area.
- Control food production process.
- Break down and clean chill area thoroughly every day as assigned by a manager or shift leader.
- Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
- Inform manager promptly of all problems or unusual matters of significance.
- Perform other duties and responsibilities as requested by management staff or shift leaders.
Qualifications
- Must be at least 16 years of age
- Quickly and accurately prepare food products following restaurant, health and safety standards and procedures quickly and accurately
- Properly and safely operate and maintain restaurant equipment including grill, fryer, freezer, and other related cooking equipment while following all health and safety standards
- Must have excellent customer service skills; exhibit good manners, proper personal hygiene, positive attitude, and promptness
- Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift
- Move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, Stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area
- Clean work area, organize and stock needed items. Move various food, paper, and cleaning items from other sections of building (or outside building) to immediate work area
- Control food production process
- Break down and clean grill area thoroughly every day as assigned by a manager or shift leader
- Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
- Inform manager promptly of all problems or unusual matters of significance.
- Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly.
- Capability to stand for long periods of time.
- Must be able to read order monitors.
- Practice established food handling procedures and meet any local health regulations.
- Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
- Must be able to move and respond quickly to various requests and commands, read order monitors, and communicate clearly and effectively with customers and co-workers.
- Must be able to work in and out of different temperature ranges.
- Ability to handle raw, frozen, and cooked food products as well as products in and out of temperature danger zone (41-140F). Capability to stand for long periods of time.
- Ability to lift, up to 50 pounds.
- Practice established food handling procedures and meet any local health regulations.
- Must be able to move and respond quickly to various requests and commands, read order monitors, and communicate clearly and effectively with customers and co-workers.
For physical requirements of the position, please contact HR for the complete job description.
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.
There are a wide variety of project openings on government programs and some of the most recognizable brands in the world. Candidates should be patient, empathetic, and passionate communicators.
This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position ResponsibilitiesThis position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Ensure first call resolution through problems solving and effective call handling
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize knowledge base and training to accurately answer customer questions
- Create and maintain customer CRM records with accurate call details
- Accurately document call resolution in appropriate systems
- Strictly follow client process for handling financial issues and inquiries
- Comply with requirements surrounding confidential information and personal information
- Follow all required scripts, policies, and procedures
- Adhere to all attendance and work schedule requirements including all scheduled training
It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
- Must be 18 years of age
- High School Diploma or Equivalent
- Minimum of three (3) years in a call center environment
- Minimum of (1) year of experience in a customer service service role
- The ability to multi-task using multiple screens and systems while talking on the phone with customers.
- The ability to type swiftly and accurately 30-45 Words per minute
- The ability to read and speak English, and if applicable, the bilingual language, fluently
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint)
- Excellent organizational, written, and oral communication skills
- The ability to multi-task across multiple systems and screens while speak to customers.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Strong team orientation and customer focus with a positive attitude
- Highly reliable with the ability to maintain regular attendance and punctuality
- Aptitude for issue identification and problem solving
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- An aptitude for conflict resolution and problem solving
- The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred
- Associates Degree or higher is a plus
- Relevant experience in banking or financial services is a plus
- Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus
- Bilingual Spanish - Extremely Beneficial
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
ScheduleWe can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.
Hours of Operation
Monday - Friday 8:30 A.M. - 8:00 P.M.
Saturday 10 A.M. - 5:00 P.M.
Sunday 12:00 P.M. - 4:00 P.M.
The hours above are the hours of Operation. The typical week in the life of an agent reflects working four weekdays and one weekend shift, leaving two days off a week.
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place
Job Category: Customer Service
Requisition Number: CUSTO003597
Posted: January 28, 2026
Part-Time
On-site
Maryland Hgts, MO 63043, USA
DescriptionJob Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Essential Job Duties:
This position is part-time.
- Must be bilingual (English and Spanish)
- Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for vehicles considered for sale to PGW.
- Call center functions to provide quality customer service.
- Ensure the company establishes and maintains constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
- Generate sales/buys from online leads.
- May require an understanding of eBay and eCommerce sites.
- Assume other duties as assigned.
Education & Experience:
- High school degree or equivalent.
Preferred Qualifications:
- Call Center Customer Service experience
- Bilingual, English & Spanish
- 2+ years of college
Knowledge/Skills/Abilities:
- Must have good written and verbal communication skills.
- Must have good customer relations skills.
- Ability to work well with others.
- Must have the ability to work under conditions of frequent interruptions.
- Be attentive to details.
Essential Physical Demands/Work Environment:
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse frequently.
- The employee must occasionally lift and/or move up to 50 lbs.
Benefits and Compensation:
- 401(k) retirement plan with company match.
Compensation: $20.00/hr
Hours: 9:00 a.m. to 3:00 p.m. (Monday through Friday)
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary Range: $17.00 - $18.00 Hourly
Position Type: Full-Time/Part-Time
Job Shift: Any
Education Level: High School
Travel Percentage: None
Category: Customer Service
DescriptionJob Title: Customer Service Representative
Department: Operations
Hiring Range: $17.00-18.00/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)
FLSA: Non-exempt (eligible for overtime)
DOL Status: Full-time and part-time available
Reports to: Store Manager
Position Summary: The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!
Job Requirements, Functions, and Responsibilities:
- Provide exemplary, courteous customer service and handle complaints quickly and tactfully
- Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
- Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
- Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
- Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
- Maintain proper inventory levels and shift closeouts
- Perform duties with minimal supervision, may be required to work irregular work hours
- Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
- Comply with all company policies and procedures, including relevant governmental regulations
- Complete/attend all required employee orientations, trainings, certifications, and/or meetings
Physical Requirements:
- Ability to stand and/or walk for an entire shift
- Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
- Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
- Ability to push and pull with arms up to a force of 20 lbs.
- Ability to bend at waist with some twisting up to 1 hour of shift
- Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift
Working Conditions:
- Employee performs approximately 95% of duties indoors
- Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
- Work in small spaces at times; work independently
- Work with minimal direction and periodic supervision
Equipment, Tools, and Materials:
- CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
- Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
- Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents
Qualifications:
- High School diploma or GED (preferred)
- Experience in retail sales and customer service (preferred)
- Work as scheduled and arrive on time
- Communicate (orally and in writing) in English and engage in conversation
- Perform basic arithmetic operations
- Work both independently and part of a team as necessary
K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.
K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.
For more than a century, First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs. Our mission is to enrich the lives of our customers, coworkers and shareholders through an unparalleled commitment to the client experience and passionate involvement in the community.
Job Reporting Relationships
Supervised by: Community Office Manager
Supervises: None
Basic Qualifications
Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification.
Skills: Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills.
Experience: A minimum of two (2) years' customer service experience in related positions normally required.
General Responsibilities
Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Provide technical guidance to customers around bank technology through demonstrations and assistance. Must demonstrate MYBANK core values and uncommon service standards; including Modeling helpfulness, Yielding to the customer, Being passionate, Adapting solutions, Nurturing trust, Keeping it personal.
Essential Duties
1. Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative:
a. Greets and serves customers in a friendly and courteous manner.
b. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.
c. Accepts and processes deposits of various account types.
d. Cashes checks within approved authority and operating policy.
e. Sells Cashiers Checks.
f. Recommends and demonstrates account service technology to enhance customer experience.
g. Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash.
h. Processes loan payments, and other related payments.
i. Processes night deposits and mail deposits.
j. Maintains branch cash vault.
k. Maintains an approved level of cash; turns in excess and mutilated cash.
l. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.
m. Prepares reports relating to the function, e.g., currency transactions, BSA reports, etc.
n. Processes daily work on Branch Capture for transmission to corporate office.
o. Maintains supplies and an awareness of Teller supply inventory control; orders coin and currency for branch as needed.
2. Refers customers requiring loan or deposit account servicing, inquires about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist.
3. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
5. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
7. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.
8. Provides technical guidance and training to other Customer Service Representatives.
Ancillary Duties
1. May be required, on occasion, to provide safe deposit box services to customers.
2. May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc.
3. May be required to balance and/or service ATM machines.
4. May be required to verify coin for vault cash control purposes.
5. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Job Location
Various locations as assigned
Equipment/Machines
1. Telephone
2. Calculator
3. Copy machine
4. Fax machine
5. PC/Computer keyboard
6. Printer
7. Currency/Coin machines
8. Branch Capture equipment
9. Cash Advance equipment
10. ATM machines
11. Sorter
12. Currency verifier
13. Combination lock
14. Check cutter
15. Office doors & security equipment
Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked. After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee's sick time accrual. Sick time will begin accruing effective on the employees first year anniversary up to 120 days. At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit.
Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1 st year of employment.
12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment. Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance.
This position is an hourly position eligible for overtime.
Hourly Range
Minimum: $15.00
Maximum: $22.12
$ 18 - $ 23 / Hour
Location: Albuquerque, New Mexico
Department: Customer Service & Support
Type: Contract to Hire
LHH Recruitment Solutions is partnering with a growing company in Albuquerque, NM that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $18.00-$23.00 per hour depending on experience.
As a Customer Service Representative, you will be the first point of contact customers. Verify customer demographics, provide accurate information regarding product details, verify payment information, provide receipt transaction emails to customers.
Key Responsibilities- Answer inbound calls, make outbound calls, and email correspondences with customers.
- Guide customers through the order processing and product details.
- Document all interactions in the CRM system with accuracy and attention to detail.
- Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
- Assist with outbound calls for follow-ups.
- Account management, verification of information.
- Process payment accordingly and provide itinerated receipt via email.
- Support special projects and seasonal call volume surges as needed.
- High school diploma or equivalent
- 2 years of customer service experience or call center
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and CRM systems.
- Bilingual in Spanish is a plus but not required.
If you meet the minimum requirements apply now!
Pay Details: $18.00 to $23.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_27_813275_3119368
