Conversion Rate Specialist Jobs in Usa

Shyne Jewelers is seeking an Ecommerce & Shopify Optimization Specialist to take ownership of our Shopify storefront and continuously elevate the online shopping experience. This role goes beyond basic site management—you will be responsible for optimizing performance, improving conversion rates, enhancing UX/UI, and driving measurable e-commerce growth.

This is a hands-on, on-site role where you will work closely with marketing, operations, and leadership to ensure the website reflects the Shyne Jewelers luxury brand while maximizing sales and efficiency.

• Own, manage, and optimize the Shopify website with a focus on speed, usability, conversion rate, and mobile performance
• Improve site structure, navigation, product pages, and checkout flow to enhance the customer journey
• Manage product listings, collections, pricing, and merchandising to align with sales and brand strategy
• Implement and optimize Shopify apps, integrations, and custom features as needed
• Monitor site performance, conversion metrics, and sales data; provide actionable insights and reports
• Optimize SEO, on-site search, and product discoverability within Shopify
• Collaborate with marketing on promotions, email campaigns, and product launches
• Oversee inventory accuracy and product availability across the Shopify platform
• Troubleshoot site issues and proactively recommend improvements
• Ensure the online store reflects luxury branding standards and consistency across all touchpoints
  

• Strong, proven experience with Shopify (Shopify Plus experience is a plus)
• Deep understanding of Shopify optimization, including UX/UI, conversion rate optimization (CRO), and performance best practices
• Experience managing Shopify themes, apps, integrations, and basic front-end customization (HTML/CSS knowledge is a plus)
• Strong analytical mindset with experience using Shopify Analytics, Google Analytics, or similar tools
• Ability to translate data into clear recommendations and improvements
• Excellent communication and collaboration skills
• Strong attention to detail and ability to manage multiple priorities in a fast-paced retail environment
• Experience in luxury, jewelry, fashion, or premium retail is strongly preferred
• Bachelor’s degree in Marketing, Business, E-Commerce, or related field preferred (experience may substitute)

Duplin Winery is seeking a data-driven, growth-oriented E-commerce Specialist to oversee the digital storefronts for two primary brands: and . As we continue to expand our digital footprint we need a Shopify expert who lives and breathes conversion rates, digital merchandising, and revenue growth. This position serves as the primary architect of the online customer journey, ensuring that every click leads to a seamless experience and every product page effectively converts visitors into loyal customers. As part of Duplin Winery’s team culture, this role will also participate in cross-training opportunities to gain foundational knowledge of winery operations, including wine tasting and tour experiences, to ensure strong alignment between our digital and on-site guest experiences. This role will also support and manage additional brand or promotional domains as the company’s digital portfolio expands.

Primary Responsibilities

• Shopify Ecosystem & Content Stewardship: Act as the lead administrator for Shopify across both brands. Responsibilities include keeping all digital content updated and relevant to various operations and locations, ensuring brand assets are constantly refreshed to reflect current campaigns and seasonal shifts.
• Conversion Rate Optimization (CRO): Continuously analyze user behavior to identify friction points. Implement A/B testing on product pages and checkout flows to improve "add-to-cart" rates and overall site speed.
• Digital Merchandising & Promotion: Lead the strategy-driven placement of products. Manage seasonal collections and cross-sell/up-sell logic, while coordinating with the marketing team to launch sitewide sales and exclusive online offers.
• Operational Integration: Ensure the e-commerce back-end remains organized and efficient. This role bridges the gap between digital storefronts and physical operations, ensuring promotions and inventory remain synchronized across all locations.
• Performance Analytics: Monitor KPIs including traffic, bounce rates, and LTV. Translate complex Shopify and GA4 data into actionable weekly reports for leadership to drive revenue growth.

Qualifications

Required

• Education: Bachelor’s Degree in marketing, business, communications, or a related field; OR an Associate’s Degree with 5+ years of relevant experience in a digital business environment.
• E-commerce Experience: 3–5 years of hands-on management within the Shopify ecosystem, including app integrations and theme customizations.
• Microsoft Platform Proficiency: Full understanding of the MS Office Suite (Word, Excel, PowerPoint).
• Analytical Skills: Expert-level knowledge of Google Analytics 4 (GA4) and Shopify Analytics.
• Technical Literacy: Basic knowledge of Liquid, HTML and CSS, paired with a deep understanding of mobile-first UX design principles.

 Preferred

• ERP Experience: Previous experience with NetSuite or similar enterprise resource planning systems to streamline inventory and order management.
• Skills Focused: Experienced in setting up, testing, and maintaining Shopify discount codes, automatic promotions, and pricing rules.
• Industry Experience: Experience in consumer goods, hospitality, or the wine/spirits industry.

What We’re Looking For

·        A detail-oriented professional capable of maintaining the unique voice and visual standards of multiple brands simultaneously.

·        A specialist committed to keeping digital environments fresh, relevant, and lightning-fast.

·        An effective communicator who provides clear and consistent updates to leadership and cross-functional teams.

·        A professional who maintains high integrity, confidentiality, and a clean, professional appearance.

Salary Range: 55,000 to 75,000

Role Overview

As a B2C Commerce Specialist, you will be responsible for managing and scaling our presence across TikTok Shop and other B2C commerce platforms. Your primary objective will be to drive top-line growth through social commerce, creator-led sales, and performance-driven marketplace execution, while supporting broader marketing and commercial initiatives.

This role is open to entry-level candidates, but also to those with up to 5 years of experience who are passionate about beauty, e-commerce, and the fast-evolving world of social commerce.

Responsibilities

Social Commerce & Marketplace Management

• Manage and operate TikTok Shop and other emerging B2C marketplaces, ensuring seamless storefront setup, product assortment, pricing, and promotional execution.
• Support day-to-day operations including product uploads, campaign setup, order flow monitoring, customer service, and issue resolution.

Product & Content Optimization

• Optimize product listings with compelling titles, descriptions, visuals, and short-form video content tailored to TikTok and social commerce best practices.
• Work closely with internal teams and creators to ensure content aligns with brand messaging and conversion goals.

Creator & Affiliate Commerce

• Collaborate with Marketing team in Seoul, Korea, to support TikTok Shop affiliate and creator programs, including onboarding creators, tracking performance, and assisting with product seeding and campaign execution.
• Monitor creator-driven sales performance and help identify high-performing content and partners.

Performance Marketing & Promotions

• Assist in planning and executing paid and organic campaigns across TikTok Shop and other platforms, including flash sales, platform-wide events, and promotional programs.
• Track campaign performance and contribute to optimization efforts to improve ROI and scale winning initiatives.

Commercial & Performance Analysis

• Analyze sales, traffic, conversion, and customer data to identify growth opportunities, risks, and optimization areas.
• Prepare regular performance reports and insights to support commercial decision-making.

Competitive & Market Insights

• Monitor competitors, category trends, pricing strategies, and platform updates across TikTok and other ecommerce channels.
• Share insights and recommendations to help strengthen our competitive position.

Cross-Functional Collaboration

• Collaborate with marketing, sales, operations, and supply chain teams to align ecommerce execution with overall business objectives.
• Support broader marketing and commercial initiatives as needed, including product launches and go-to-market planning.

Compliance & Operations

• Ensure compliance with platform policies, product claims, pricing guidelines, and promotional rules.
• Assist with inventory coordination to support campaigns and prevent stockouts.

Continuous Learning

• Stay current on social commerce trends, TikTok algorithm changes, creator commerce best practices, and evolving e-commerce tools and platforms.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 0–5 years of experience in e-commerce, digital marketing, social media, or marketplace operations (TikTok experience is a strong plus).
• Strong interest in TikTok, ecommerce, social commerce, beauty trends, and creator-driven marketing.
• Solid understanding of e-commerce metrics (sales, conversion rate, ROAS, CAC, etc.) and how to improve them.
• Comfortable working with data and learning analytics tools such as TikTok Shop Seller Center, TikTok Ads Manager, or similar platforms.
• Strong communication skills and ability to work cross-functionally.
• Detail-oriented, organized, and capable of managing multiple tasks in a fast-paced environment.
• Self-motivated, curious, and eager to grow in a hands-on commercial role.
• Experience in TikTok Ads, social media marketing, or e-commerce platforms (preferred but not required).

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits,

EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type

of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by

law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please

navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state,

and local laws and/or security clearance requirements.

This position is required to be fully in-person at our headquarters in Carmel, Indiana.

Overview

We are seeking a highly motivated and versatile Senior SEO Specialist & Copywriter to join our marketing team. This position is focused on driving brand visibility, digital reach, and engagement through strategic, high-impact content.

You will own the company’s SEO strategy to acquire qualified leads for both BAM Capital and BAM Management. In addition to SEO content, you will produce formal financial communications and conversion-driven marketing copy to strengthen BAM Capital’s digital presence and support investor acquisition and retention.

We are seeking a performance-oriented communicator to elevate The BAM Companies’ digital voice. The ideal candidate blends exceptional writing and editing skills with years of hands-on SEO expertise, independently managing our content lifecycle across corporate and property websites while adapting our message for diverse audiences.

Key Responsibilities

Search Engine Optimization (SEO) Strategy & Execution

• Sole SEO Management: Act as the company's dedicated SEO content expert, driving organic growth (traffic and leads) across BAM Capital for accredited investors and property websites for residents.
• Keyword Research: Independently identify and analyze high-value, relevant keywords using industry-standard tools.
• Content Strategy: Develop and maintain a comprehensive content calendar based on keyword opportunity, search intent, and business goals.
• Article Production: Write, edit, and optimize detailed SEO articles that rank highly, drive organic traffic, and convert readers.
• Performance Reporting: Track, analyze, and report on key SEO metrics (e.g., traffic, keyword rankings, conversion rate) to demonstrate ROI and inform future strategy.
• Generative Engine Optimization: Stay up to date with and implement best practices to rank in AI search results.

Corporate & Financial Communications

• Professional Offering Memorandums (OMs) & Asset Supplementals: Draft and meticulously edit complex, professional financial and corporate documents, ensuring accuracy, clarity, and compliance to regulatory standards (as applicable).
• Quarterly Performance Reports: Develop clear, concise, and compelling reports for external audiences that summarize company performance and strategic outlook.
• Award Nominations: Research, write, and submit persuasive applications for industry award nominations.
• Executive Communications: Draft high-impact social media posts and professional communications for the CEO and other executives, including market insights and thought leadership pieces.

Marketing & Sales Content

• Website Copy & Brochures: Write and optimize engaging, clear copy for the corporate and property websites and marketing brochures. Keep websites up to date with frequent content reviews.
• Product Content: Create concise, informative product one-pagers and sales enablement materials for BAM Capital.
• Marketing Emails: Develop compelling email marketing copy for various campaigns (e.g., nurture, announcement, informative).
• Advertisements: Work with the internal PPC Specialist and Lead Generation Manager to develop high-converting copy for multi-channel advertising campaigns. Craft compelling headlines and calls-to-action that resonate with accredited investors, drive traffic to landing pages, and continuously A/B testing ad copy.
• Additional Content: Produce blog posts, guides, and articles that position The BAM Companies and BAM Capital as thought leaders

Required Qualifications

• Bachelor's degree in Marketing, Communications, Journalism, English, or a related field.
• Minimum of 5 years of professional content writing experience, with a portfolio demonstrating a wide range of content types.
• Demonstrated experience writing complex corporate or financial documents (e.g., quarterly reports, white papers, offering materials).
• Minimum of 3 years of proven, hands-on expertise in SEO content strategy, including proficiency with major SEO tools (e.g., Semrush, Ahrefs, Moz, Google Search Console).
• Exceptional written and verbal communication skills, with a mastery of AP and MLA grammar, style, and professional tone.
• A meticulous editor and proofreader with attention to detail skills.
• Ability to manage multiple projects simultaneously, meet tight deadlines, and work independently with minimal supervision.
• This role requires learning our industry in depth to successfully produce the required content.

Preferred Qualifications

• Experience in a regulated industry (e.g., finance, real estate, healthcare).
• Experience writing for a high-net-worth, business, financial, or luxury audience.
• Familiarity with content management systems (CMS) like WordPress.

We are not currently accepting resumes or correspondence from external recruiting resources (agencies) at this time. Thank you for your understanding.

Job Summary

As an ECommerce Specialist, you will create and implement strategies that make online transactions possible while supporting our growing e-commerce business for Chair King Backyard Store and Fortunoff Backyard Store. The ECommerce specialist reports to the Sr. ECommerce Specialist supporting the Ecommerce business and the overall digital experience strategy. This highly collaborative role will work closely with several internal and external teams.

The position is responsible for cataloging all products for online sale efforts through defined guidelines, efficient use of content management systems and adherence to productivity benchmarks. The ideal candidate will be an out of the box thinker with strong analytical skills and attention to detail.

Essential Duties and Responsibilities:

• Site Operations and Production:
• Category management, including creating new products, adjusting collections within FROG and BigCommerce.
• Coordinate with Buyers on content aggregation and classification into our catalog.
• Ensure product is accurately classified based upon company taxonomy.
• Create product and image titles/descriptions with SEO guideline adherence.
• Coordinate with the Studio Production team to request necessary photo shoots for catalog implementation.
• Incorporate value added content into each product where applicable/relevant: warranty information (tag eligible products within SureBright Warranty), care instructions, feature/benefits. Add meta descriptions to products by using AI Copywriter.
• Create parent SKUs with variant options.
• Website troubleshoot and management, working with internal and external partners as needed.
• Meet all deadlines associated with accurate content creation and maintenance.
• Site Conversion Rate Optimization:
• Collaborate on web changes and development updates for websites based on current business prioritization.
• Understand basic user experience in order to test web changes and development updates.
• Visual Merchandising:
• Support promotional events with product "tagging" to enable accurate display and navigation throughout the website.
• Boost products for sales events within SearchSpring.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• High attention to detail and data driven.
• Excellent organizational and time management skills.
• Proficient with Microsoft Office Suite with advanced Microsoft Excel skills.
• Strong quantitative, analytical, critical thinking, and problem-solving skills.

Education and Experience:

• Bachelor’s degree preferred.
• 2-3 years in an e-commerce environment.
• Basic HTML experience helpful.

Job description:

Senior Proof is launching a new service in the Florida market and seeking a driven Field Sales Representative to build pipeline and relationships across retail stores, local municipality leaders, large employers, and health systems.

You’ll be the face of our brand, prospecting, scheduling and conducting in-person meetings, delivering tailored pitches, and nurturing stakeholders to qualified opportunities for our account executives/closing team.

You must be comfortable representing a mission driven brand with warmth, empathy, and a service first mindset. This role is ideal for a self-motivated connector who thrives on community engagement, high-activity field work, and cross-sector relationship building.

Key Responsibilities

Territory Development: Own a defined South Florida territory; map target accounts across retail, municipal, employer, and health system segments; maintain an active visit cadence.

Prospecting & Lead Gen: Identify, contact, and qualify decision-makers and influencers through in-person visits, phone, email, events, and networking groups.

Stakeholder Engagement: Meet with store managers, city/county officials, HR/benefits leaders, occupational health, population health leaders, and clinical administrators to uncover needs and align solutions.

Solution Pitching: Deliver concise, tailored value propositions and demos; handle first-line‑line objections and route technical or contractual questions to specialists.

Pipeline Management: Log all activities in CRM; maintain accurate notes, contact data, next steps, and forecasted opportunity stages.

Event Activation: Represent the company at community events, chamber functions, employer fairs, association meetings, and health system forums to build awareness and capture leads.

Collaboration: Partner with marketing on campaigns and collateral; provide voice-of-customer feedback; coordinate with account executives on handoffs and closing.

Reporting: Provide weekly activity, pipeline, and territory reports; track KPIs, conversion rates, and insights.

Compliance & Brand Standards: Uphold company policies, data handling, and brand guidelines; follow safety practices while traveling.

Required Qualifications

3+ years of field sales, business development, or community outreach experience (B2B, B2B2C, healthcare, retail partnerships, or government relations a plus).

Proven success hitting activity and pipeline goals in a high-velocity, field-based role.

Strong communication and presentation skills; comfortable speaking with store leadership, municipal officials, HR/benefits leaders, and clinical administrators.

Valid driver’s license, reliable personal vehicle, and proof of insurance.

Proficiency with CRM (e.g., Salesforce, HubSpot) and basic productivity tools (Microsoft 365/Google Workspace).

English proficiency required; Spanish bilingual preferred given the South Florida market.

Ability to lift/carry up to ~25 lbs. for event materials and stand for extended periods during field visits/events.

Must be able to work flexible hours for occasional early morning, evening, or weekend events.

Preferred Experience

Familiarity with South Florida business and community landscape.

Experience calling on retail chains, municipal/county leadership, large employers/benefits teams, and/or health systems (population health, care navigation, benefits, wellness).

Background launching or evangelizing new services or early-stage‑stage offerings.

Existing network within chambers of commerce, employer councils, retail associations, or health system alliances.

Key Performance Indicators (KPIs)

Weekly in-person meetings and territory coverage, in‑person meetings and territory coverage (% of target accounts touched).

Qualified leads created and accepted.

Event activations completed and leads captured.

Data capture quality and on-‑time CRM updates.

Contribution to quarterly pipeline targets and revenue.

Work Environment & Travel

Field-first role with frequent daily travel across Miami-Dade, Broward, and Palm Beach counties; occasional visits to neighboring areas as needed.

Office days for planning, CRM updates, virtual meetings, and enablement.

Mileage reimbursed per company policy; event support provided.

Compensation & Benefits

Compensation: Base salary + Bonus

Benefits: Medical after training period, PTO, paid holidays, mileage reimbursment

Equal Opportunity

Senior Proof is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits:

Mileage reimbursement

Paid time off

Work Location: Hybrid remote in Sunrise, FL 33323

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based at the following locations: San Antonio, TX, Colorado Springs, CO Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.

• Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.

• Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's

• products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

Work Hours:

• Monday – Friday / 7:30am – 7:00pm (Central)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• 2 years of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in or leading teams

• Successful completion of a job-related assessment may be required

What sets you apart:

• 4+ years experience working in Sales with life insurance

• 1+ years experience working in a call center environment

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $62,470.00 - $108,680.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based at the following locations: San Antonio, TX, Colorado Springs, CO Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.

• Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.

• Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's

• products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

Work Hours:

• Monday – Friday / 7:30am – 7:00pm (Central)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• 1 year of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in or leading teams

• Successful completion of a job-related assessment may be required

What sets you apart:

• 2+ years experience working in Sales with life insurance

• 1+ years experience working in a call center environment

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $48,340.00 - $84,110.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Within defined guidelines and framework, provides specialized Auto claims service in the recovery of payments made to USAA members by legally pursuing through arbitration a third party that caused an insurance loss to the insured. The Subrogation Specialist may also defend through arbitration claims by other insurance carriers against USAA.

What you'll do:

• Conduct claim investigations for moderate to high complexity cases in arbitration by analyzing the facts surrounding a loss to reach a recovery conclusion, including recorded statements, securing public records and analyzing report findings.

• Apply advanced knowledge of P&C insurance industry products, services and processes to include P&C insurance policy contracts and coverages, common law, contract law, state statutes, evidence and damages, and arbitration program rules.

• Generate contentions that accurately illustrate the facts of loss to effectuate maximum indemnity recovery or defense based on thorough analysis of claim and applicable program rules in Automobile, Medical Pay, or Personal Injury Protection (PIP) claims. Recognizes and documents subrogation, SIU, and salvage opportunities, and refer accordingly.

• Reimburse policyholder's deductible after recovery is made.

• Serve as an arbitrator who reviews contentions and evidence submitted by multiple carriers and renders decisions that appropriately cite program rules, statutory language, and other considerations to articulate the rationale for the decision reached.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 2 years claims adjusting experience.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

• Ability to pass required exams to serve as a panelist in arbitrations for Automobile, Medical Pay, or Personal Injury Protection (PIP) claims within 90 days (which requires 3 years claims adjusting experience).

• Advanced knowledge of common law, contract and negligence laws.

• Ability to confidently resolve issues and negotiate fair settlements.

• Strong written communication skills with excellent attention to detail and accuracy.

What sets you apart:

• Three years of Liability Claims Experience.

Compensation range:  The salary range for this position is: $63,590 - $121,530 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Associate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based at the following locations: San Antonio, TX, Colorado Springs, CO Campus. Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory/business needs as directed by policies and procedures.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.

• Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Develops and communicates appropriate life insurance strategies based on individual member needs. Provides basic protection advice and strategies. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Motivates member to take action on recommendation(s) and resolves objections using basic sales techniques and developing persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends, and tax law changes, as well as USAA's products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

Work Hours:

• Monday – Friday / 7:30am – 8:00pm (Central)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license and/or acquisition within 90 days

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• Up to 1 year of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in a team environment

• Successful completion of a job-related assessment may be required

What sets you apart:

• Active Group 1 Life and Health license

• 1+ yrs experience working in Sales with life insurance or financial services products

• 1+ yrs experience working in a call center environment 

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $45,470.00 - $79,110.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Legal Collections Specialist

Location: Memphis, TN

Salary: $40,000 – $50,000 (DOE)

Position Type: Full-Time

Position Overview

A successful collections litigation firm is seeking a detail-oriented Legal Collections Specialist to support post-judgment recovery efforts. This role will work closely with the Post-Judgment Operations Manager to assist with wage garnishment processing, payment tracking, and case documentation related to a high-volume judgment portfolio.

The ideal candidate is organized, detail-driven, and comfortable managing repetitive but critical tasks that ensure garnishments are processed accurately and accounts remain in good standing.

Key Responsibilities

• Prepare and process wage garnishment documentation
• Review employer responses and update case status accordingly
• Track and monitor incoming garnishment payments
• Identify accounts where payments stop or change and flag for follow-up
• Maintain accurate case records within the firm's case management system
• Assist with employer verification and employment tracking
• Support asset searches and documentation when necessary
• Ensure all documentation is processed in compliance with legal procedures and firm standards
• Assist with general administrative support related to post-judgment collections

Qualifications

• Prior experience in a legal office, collections environment, or administrative support role preferred
• Familiarity with wage garnishments, collections, or legal documentation is a plus
• Strong attention to detail and organizational skills
• Ability to manage high-volume tasks while maintaining accuracy
• Comfortable working with case management systems and data entry
• Strong communication and problem-solving skills

Preferred Background

The ideal candidates will come from backgrounds such as:

• Legal assistant or legal administrative roles
• Collections agencies or creditors' rights firms
• Financial services or recovery departments
• Administrative roles in legal or compliance-driven environments

Additional Information

This position plays an important role in supporting the firm's post-judgment recovery efforts. The right candidate will bring strong attention to detail, organizational skills, and the ability to work efficiently within a structured legal process.

Retirement Plans Account Specialist

Fragasso Financial Advisors, Inc. is a primarily fee-based financial planning and investment management firm headquartered in Pittsburgh, PA. We are passionate about creating an exceptional client experience, and we have been helping clients work towards their financial goals since 1972.

We are seeking an organized, detail-oriented professional with strong communication skills to serve as a Retirement Plans Account Specialist in our South Hills office in McMurray, PA. This position plays a key role in supporting the delivery of retirement plan advisory services through coordination of administrative processes, client servicing, reporting preparation, plan conversions, and documentation oversight. The individual will collaborate with internal teams and external partners to help ensure a consistent, high-quality client experience and efficient department operations. This positions offers a hybrid work schedule with work from home opportunity.

Key Responsibilities

Responsibilities include, but are not limited to:

• Provide timely administrative and operational support to retirement plan clients and advisory team members
• Respond to client inquiries and assist in resolving questions or issues related to accounts
• Maintain consistent communication with clients, prospects, and external partners
• Document interactions, workflows, and activity in the firm CRM (Salesforce)
• Support preparation and distribution of quarterly investment review reports
• Coordinate with third-party administrators, recordkeepers, and investment partners to obtain service information, platform updates, and pricing information
• Prepare and update participant communication and education materials and presentations
• Review paperwork for completeness and accuracy; guide clients on documentation requirements
• Facilitate plan conversions, transfers, and account onboarding activities
• Coordinate recordkeeper transitions to ensure a smooth and efficient client experience
• Maintain electronic records and client files in accordance with firm standards
• Participate in client and prospective client meetings as needed
• Conduct participant education sessions when appropriate
• Collaborate effectively with internal team members and take ownership of assigned outcomes
• Represent the firm through participation in client and networking events
• Perform additional duties as assigned by management

To be considered for this position, you should possess the following qualifications:

• Associate or bachelor’s degree (Business or related field preferred)
• 2+ years of experience in financial services (retirement plans, advisory, or banking preferred)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM platforms (Salesforce preferred)
• Familiarity with retirement plan tools (RPAG preferred)
• Strong organizational and time-management skills
• Professional communication and client service orientation
• Attention to detail and accuracy in documentation and reporting
• Ability to manage multiple priorities in a collaborative team environment

We offer an excellent benefit package, including medical, dental, vision, life, 401k/profit sharing and an Employee Stock Ownership Plan!

Fragasso Financial Advisors has previously received “Best Places to Work” awards by organizations such as the Pittsburgh Business Times and Investment News.1

Fragasso Financial Advisors is an Equal Opportunity Employer D/V/LGBT

Investment advice offered through Fragasso Financial Advisors, a registered investment advisor.

1 The results of Best Places to Work are based on an online survey of employees, which were conducted in 2025 and in previous years. Companies are surveyed on a variety of factors ranging from employee job satisfaction to salary satisfaction to perspectives on management.

Emerging firm is hiring an Onboarding Specialist. This role is responsible for launching and optimizing self-guided touring experiences across multifamily communities. This is a hands-on, high-accountability role focused on building, configuring, and deploying seamless, conversion-driven tours. You’ll use proprietary software to design tours, conduct on-site property visits to validate tour paths, collaborate with client teams, monitor performance metrics, and ensure quality assurance for long-term adoption.

This role thrives on ownership, urgency, and measurable results. Ideal for someone energized by a challenging environment with significant growth opportunities.

Responsibilities

• Own end-to-end onboarding for new communities, leading system setup, CRM/data integrations, feature activation, and seamless launch execution.
• Design and build branded, conversion-focused self-guided tours using Figma, Canva, and our proprietary platform, ensuring accurate configuration, intuitive flow, and on-site tour path validation.
• Serve as the primary onboarding partner to client leadership and on-site teams, delivering training, driving adoption, and aligning workflows with leasing goals.
• Conduct post-launch QA, resolve configuration gaps, and refine tours based on client feedback and field insights.
• Monitor and report on key performance metrics (time-to-launch, adoption, CSAT, first-tour success, feature utilization), providing actionable insights to optimize early-stage conversions.
• Collaborate cross-functionally to strengthen the onboarding strategy, share field learnings, and maximize client performance within the first 45 days of deployment.

Ideal Experience

• 1-3 years of experience in leading-edge multifamily leasing is ideal.
• Customer onboarding, training, project management, or implementation preferred.
• Proven ability to manage multiple client projects with tight timelines and high accountability.
• Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.
• Excellent communication, presentation, and relationship-building skills.
• Ability to thrive in a fast-paced, travel-heavy role with high expectations.

#117970

The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.

Property Deployment Strategist

Location: Chicago; must be willing to travel (Approximately 30%)

Employment Type: Full Time Onsite

Position Summary

The Property Deployment Strategist plays a critical role in the successful deployment, adoption, and optimization of our self-guided touring solutions across multifamily communities. This role is primarily responsible for designing, building, and configuring self-guided tours, ensuring each property delivers a seamless, intuitive, and conversion-optimized prospect experience.

Working hands-on with our proprietary software and design tools such as Figma and Canva, the Property Deployment Strategist creates and deploys tours, conducts regular on-site property visits to walk communities and validate tour paths, collaborates with client teams, monitors early performance KPIs, and executes quality assurance to support long-term adoption by leasing staff and prospects.

Key Responsibilities

Client Onboarding & Tour Deployment

• Lead end-to-end onboarding for new communities, ensuring smooth system setup, CRM/data integrations, and feature activation.
• Design self-guided tours for multifamily properties using Figma and Canva, following established templates and brand guidelines.
• Build and configure tours within our proprietary platform, ensuring all required steps, checkpoints, and configurations are completed accurately prior to launch.
• Validate tour path logic on-site, confirming a seamless, intuitive, and branded prospect experience.
• Train client leasing teams, marketing staff, and leadership on platform functionality, messaging, and adoption best practices.
• Partner with client stakeholders to customize workflows and ensure alignment with community leasing goals.

Quality Assurance, Optimization & Reporting

• Conduct post-launch quality assurance testing of tours as built, validating flow, logic, and system reliability.
• Identify and correct configuration errors, incorporating client feedback and on-site observations.
• Track and report on key performance metrics, including time-to-launch, adoption rates, CSAT, first-tour success, and feature utilization.
• Provide actionable insights and recommendations to Client Success Manager to promote active conversions.
• Collaborate with internal teams to continuously refine the onboarding playbook based on lessons learned in the field.

Client Relationship & Collaboration

• Act as the primary onboarding liaison, building strong partnerships with client leadership and on-site teams.
• Partner with the Property Success Manager to help clients achieve maximum conversion potential by analyzing lead behavior, tour outcomes, and follow-up strategies within the first 45 days of deployment.
• Participate in onboarding check-ins, adoption reviews, and performance presentations to client stakeholders.

Key Performance Indicators (KPIs)

Success in this role is measured by:

• Implementation Efficiency: % of launches completed on time and error-free.
• Adoption Rates: % of on-site staff trained and % of features activated during onboarding.
• Client Satisfaction: CSAT scores following onboarding and QA visits.
• Conversion Potential: Prospect engagement and utilization metrics within first 45 days.

Qualifications

• 1-2 years of experience in frontline multifamily leasing preferred.
• 1+ client onboarding, training, project management or implementation preferred (real estate technology, SaaS, or multifamily housing).
• Proven ability to manage multiple client projects with tight timelines and high accountability.
• Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.
• Excellent communication, presentation, and relationship-building skills.
• Ability to thrive in a fast-paced, travel-heavy role.

Employee Benefits

• Health Insurance
• 401(k) + company match
• Generous PTO and paid holidays
• Competitive salary and performance-based discretionary bonus
• Growth opportunities in a high-growth startup

Why Join Us

• Play a pivotal role in revolutionizing the leasing journey for thousands of prospects.
• Collaborate with innovative property management leaders and forward-thinking technology teams.
• Career growth in a rapidly scaling prop tech environment.

Employment Contingencies

• Must be legally authorized to work in the U.S. (no visa sponsorship available at this time).
• Employment contingent on background check and reference verification.
• Compliance with Illinois and New York employment laws regarding criminal history disclosure.

Payroll Specialist

Temporary

Eagan, MN

$33-36/hr

*Position will start ASAP

*Fully onsite to start

*Potential for extension and/or conversion to permanent employment

Kelly is seeking a Payroll Specialist to work with our client, a successful Eagan-based organization in the construction industry, on a temporary basis for 6-8 weeks. This is an excellent opportunity to join a great team and a company with a strong 35-year history!

The Payroll Specialist will:

• Report to the CFO
• Utilize the payroll system to prepare and process accurate, timely payroll
• Verify employee timecards for accuracy
• Accurately follow all collective bargaining agreements, Hawaii Chapter 104 requirements, and all applicable federal, state, and local wage and hour laws
• Update system with new hires and ensure pay classifications and related information are accurate and up to date
• Coordinate with Human Resource to ensure accurate and appropriate utilization of paid time off
• Coordinate with Human Resource to accurately process employee deductions
• Submit payment to the bank to ensure accurate and timely payment to employees
• Maintain employee direct deposit information within the accounting system and bank
• File and remit payroll tax deposits to all applicable state and federal agencies
• Set up, prepare, and process child support orders and wage garnishments
• Be responsible for various journal entries, account reconciliations, and reporting tasks
• Prepare and process Certified Payroll Reports
• Prepare and submit monthly, quarterly, and annual payroll reports
• Ensure accurate preparation and timely distribution of employees’ W2 forms
• Prepare monthly union reconciliation and Union Reports
• Ensure union renewal is processed timely and accurately
• Monitor and maintain the Department of Labor & Industrial Relations Wage Rate Schedule throughout the year, and update any changes needed in the payroll system
• Manage all Union, Prevailing Wage, and Certified Payroll audits
• Research payroll tax notices and resolve discrepancies
• Answers employees’ and managements’ questions regarding payroll
• Coordinate with the payroll system vendor and CFO to maintain the infrastructure of the payroll system
• Maintain up-to-date knowledge of payroll system features and enhancements

Qualifications:

• 3+ years of direct payroll experience, preferably in a construction, unionized environment
• Experience in a multi-location company
• Extremely detail orientated with a commitment to produce accurate information
• Significant knowledge of payroll administration, including state and federal regulations
• Knowledge of union and prevailing wage rules and reporting
• Strong ethical values and the ability to maintain strict confidentiality
• Excellent communication skills: both speaking and writing to compose clear explanations and messages
• Ability to analyze data and solve problems using independent judgement
• Ability to multi-task and meet constantly changing deadlines
• Excellent customer service skills
• Intermediate knowledge of Microsoft Outlook, Word, Excel, and PowerPoint

This is an urgent need! If qualified and interested, please apply to this posting ASAP or directly send your resume to

Staples is business to business. You’re what binds us together. 

Our eCommerce team strives to showcase Staples’ value proposition and experience to customers through digital vehicles, including SEO, paid search, display affiliates, paid social media and more. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. Our team also ensures that our mobile and desktop websites and apps are easy to use, delivering the digital experience that our customers expect. At the same time, our teams focus on building and executing a strong innovation pipeline for the future. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment.

The Emerging Accounts Specialist (EAS) serves as SMN’s account representative for longtail vendor and agency partners. You will own a portfolio of emerging accounts, prospect and qualify new opportunities at scale, and collaborate across media planning, account management, ad operations, and Merchandising to activate campaigns and drive incremental revenue. Success in this role requires strong client services, data-driven media planning, and the ability to balance vendor-funded programs with Staples-first business priorities to deliver an innovative, best-in-class customer experience

What you’ll be doing: 

• Account portfolio management: Manage and grow a portfolio of longtail vendor and agency accounts; build trust, deliver value, and deepen multi-threaded relationships.
• Pipeline generation: Prospect, qualify, and nurture leads at scale; convert prospects to opportunities and move deals through defined SMN sales stages.
• Campaign activation: Partner with self-service tech/platform providers and Ad Ops to troubleshoot, activate, and monitor campaigns; ensure insertion order and trafficking readiness and on-time launches.
• Cross-functional coordination: Collaborate with Media Managers/Planners, Account Managers, eCommerce Product Management, Merchandising, and Marketing to align plans with assortment changes, promotions, and brand priorities.
• Performance analytics & optimization: Use site analytics, testing, and reporting to evaluate campaign health; recommend optimizations that improve ROAS, CTR, conversion, and customer experience.
• Financial rigor: Maintain a pulse on financial reporting for assigned accounts; forecast, track actuals, identify revenue/margin gaps, and escalate risks/opportunities to leadership.
• Program/process stewardship: Evangelize SMN’s self-service platforms and operating playbooks; document repeatable processes and contribute to continuous improvement.
• Communications: Develop clear, impactful updates (weekly pipeline summaries, monthly vendor/agency readouts, and quarterly business reviews) highlighting progress, insights, and next steps.
• Opportunity identification: Proactively surface incremental opportunities, pilots, and innovation themes that can scale SMN’s longtail business.

What you bring to the table: 

• Structured strategic thinking, strong analytical problem solving, and a passion for new ideas.
• Executive ready interpersonal and presentation skills; ability to persuasively connect insights to recommendations.
• Proactive, self-motivated work style with broad collaboration skills and a flexible, positive attitude.
• Calm under changing priorities; disciplined follow through and strong execution.

What’s needed- Basic Qualifications: 

• BA/BS degree or equivalent combination of training and experience in Business, Marketing, Communications, Analytics, or related field or equivalent work experience.
• 3+ years of progressively complex experience in one or more: ecommerce, digital advertising/retail media, media planning, account management, sales development/SDR, client services, or ad operations
• 3+ years managing client relationships and delivering against revenue or pipeline targets in ecommerce, digital advertising, or media sales.
• Demonstrated lead prospecting & qualification at scale (e.g., consistent weekly outreach cadence and conversion from MQL to SQL/opportunity).
• Familiarity with retail media networks, and firm grasp of current Adtech/Martech landscape.
• MS Office Suite proficiency; excellent Excel and PowerPoint skills.
• Proven ability to activate and monitor campaigns end to end in collaboration with Ad Ops/tech partners; experience troubleshooting to resolution.
• Data fluency: Ability to interpret site analytics and performance dashboards; translate insights into optimizations and next steps.
• Presentation excellence: Experience delivering structured performance readouts (monthly/quarterly) to clients and management.
• Project execution: Track record of managing multiple concurrent projects to on time delivery with documented outcomes.
• Business acumen: Understanding of merchandising sales and margin objectives and how media programs can support them.
• Tools: Proficiency with standard productivity, CRM, and analytics/reporting tools (e.g., spreadsheets with pivot tables; dashboards).

What’s needed- Preferred Qualifications: 

• 3–5 years in retail media, digital media sales, or agency/vendor management with quantifiable growth outcomes.
• Hands on experience with self-service advertising platforms and campaign trafficking; familiarity with insertion orders and flighting.
• Experience collaborating across Product Management, Merchandising, and Marketing to align media plans with assortment/promotions and site experiences.
• Experience contributing to forecasting and financial reporting (pipeline, bookings, revenue, margin) for assigned accounts.
• Demonstrated history of test and learn optimization (A/B or multivariate testing) that improved customer experience or performance KPIs.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Location: In-Person (9 Bond Street, NoHo, New York)

Salary: $75,000 per year

About Bond No. 9:

For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city: New York. Bond No. 9, headquartered at 9 Bond Street in NoHo, celebrates the city with women’s, men’s, and unisex eaux de parfum. Our dual mission is to restore artistry to perfumery and to mark every New York neighborhood with a scent of its own.

We are seeking a digitally driven, detail-oriented, and customer-focused individual to join our team as a Customer Service & E-Commerce Specialist, supporting our direct-to-consumer business and ensuring an exceptional client experience.

Key Responsibilities:

Customer Service & Client Experience:

1. Monitor, listen, and respond to customer inquiries via phone, email, and chat, maintaining the Bond No. 9 tone of voice.
2. Escalate inquiries when necessary and provide feedback to improve service processes.
3. Manage eCommerce returns and exchanges, ensuring warehouse processing and timely refunds.
4. Partner with retail and warehouse teams on order fulfillment and omnichannel initiatives.
5. Track customer satisfaction and provide insights to drive process improvements.
6. Assist in mapping the post-purchase journey and testing initiatives to enhance the client experience.

E-Commerce Operations & Merchandising:

1. Maintain and update the DTC product catalog, including product pages, banners, offers, and content in line with brand guidelines and launch calendars.
2. Support new product launches, promotions, and sampling initiatives (e.g., GWP, bundles, exclusive offers).
3. Monitor product availability, coordinate stock updates, and ensure site accuracy.
4. Partner with marketing, creative, and HQ teams to optimize imagery, copy, and SEO.
5. Assist with A/B testing and site personalization initiatives to improve conversion and engagement.

Performance Tracking & Analytics:

1. Compile and analyze performance reports covering sales, orders, traffic, and conversion KPIs.
2. Maintain campaign and content trackers to assess promotional effectiveness and identify optimization opportunities.
3. Track competitive activity and provide insights to inform business strategy.

Skills & Experience:

1. 3+ years of experience in customer service and eCommerce operations, preferably in luxury beauty or fragrance.
2. Strong interpersonal skills and a positive, proactive attitude.
3. Highly organized, analytical, and detail-oriented.
4. Knowledge of eCommerce platforms, digital marketing, and CRM systems.
5. Proficient in MS Excel, PowerPoint, and Word.
6. Spanish-speaking a plus.
7. Entrepreneurial mindset with a passion for luxury fragrances, eCommerce innovation, and delivering exceptional client experiences.

Why Bond No. 9?

1. Join a pioneering fragrance brand rooted in New York’s culture and creativity.
2. Work closely with a passionate, collaborative team in a fast-paced, luxury environment.
3. Be part of shaping our customers’ online journey and representing iconic fragrances worldwide.