Bond No 9 Jobs in Usa

Bond No. 9, New York's first ever luxury fragrance company dedicated to paying homage to the life, style and history of New York City is looking for an enthusiastic, eager, product development manager to join the growing Bond No. 9 team. Will work in a fast-pace, creative environment and have the opportunity to be part of a rapidly expanding luxury fragrance company.

Minimum of 5 years experience in the fragrance/beauty industry is REQUIRED, applications will not be considered without the minimum required experience.

Job Description:

→Coordinate and maintain the day-to-day procedures of development on current and new product lines.

→Develop and maintain relationship with vendors.

→Administrative duties include filing product and submissions, transportation scheduling, etc.

→Assist product development team with any miscellaneous projects

Qualifications:

-Beauty/fragrance industry experience is required.

-Desire to work in a fast-paced environment.

-Advanced knowledge of Excel

-Strong organizational skills, attention to detail and follow-up skills are a must

-Ability to multi-task and prioritize accordingly. Must be able to manage multiple projects concurrently.

Job Type: Full-time, in-person

Location: In-Person (9 Bond Street, NoHo, New York)

Salary: $75,000 per year

About Bond No. 9:

For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city: New York. Bond No. 9, headquartered at 9 Bond Street in NoHo, celebrates the city with women’s, men’s, and unisex eaux de parfum. Our dual mission is to restore artistry to perfumery and to mark every New York neighborhood with a scent of its own.

We are seeking a digitally driven, detail-oriented, and customer-focused individual to join our team as a Customer Service & E-Commerce Specialist, supporting our direct-to-consumer business and ensuring an exceptional client experience.

Key Responsibilities:

Customer Service & Client Experience:

1. Monitor, listen, and respond to customer inquiries via phone, email, and chat, maintaining the Bond No. 9 tone of voice.
2. Escalate inquiries when necessary and provide feedback to improve service processes.
3. Manage eCommerce returns and exchanges, ensuring warehouse processing and timely refunds.
4. Partner with retail and warehouse teams on order fulfillment and omnichannel initiatives.
5. Track customer satisfaction and provide insights to drive process improvements.
6. Assist in mapping the post-purchase journey and testing initiatives to enhance the client experience.

E-Commerce Operations & Merchandising:

1. Maintain and update the DTC product catalog, including product pages, banners, offers, and content in line with brand guidelines and launch calendars.
2. Support new product launches, promotions, and sampling initiatives (e.g., GWP, bundles, exclusive offers).
3. Monitor product availability, coordinate stock updates, and ensure site accuracy.
4. Partner with marketing, creative, and HQ teams to optimize imagery, copy, and SEO.
5. Assist with A/B testing and site personalization initiatives to improve conversion and engagement.

Performance Tracking & Analytics:

1. Compile and analyze performance reports covering sales, orders, traffic, and conversion KPIs.
2. Maintain campaign and content trackers to assess promotional effectiveness and identify optimization opportunities.
3. Track competitive activity and provide insights to inform business strategy.

Skills & Experience:

1. 3+ years of experience in customer service and eCommerce operations, preferably in luxury beauty or fragrance.
2. Strong interpersonal skills and a positive, proactive attitude.
3. Highly organized, analytical, and detail-oriented.
4. Knowledge of eCommerce platforms, digital marketing, and CRM systems.
5. Proficient in MS Excel, PowerPoint, and Word.
6. Spanish-speaking a plus.
7. Entrepreneurial mindset with a passion for luxury fragrances, eCommerce innovation, and delivering exceptional client experiences.

Why Bond No. 9?

1. Join a pioneering fragrance brand rooted in New York’s culture and creativity.
2. Work closely with a passionate, collaborative team in a fast-paced, luxury environment.
3. Be part of shaping our customers’ online journey and representing iconic fragrances worldwide.