Conversion Rate Optimization Specialist Jobs in Usa

ASRC Federal Agile Decision Sciences is seeking an Operations Specialist Logistician/Supply Chain Management Analyst to support the US Coast Guard BOD ALC (Aviation Logistics Center) and their mission of keeping aircraft maintained and serviced so those serving in the Coast Guard can keep our country safe. The Aviation Logistics Center's mission includes Depot Level Maintenance, Engineering, Supply, Procurement and Information Services. ASRC Federal offers an excellent salary and benefits package that includes certification reimbursement and a matching 401k with immediate vesting. We foster a climate of professional development and recognition for excellence. Find out why we were certified consistently as a \"Great Place to Work\". This is a pipeline requisition meaning we are gathering resumes in anticipation of a new Operations Specialist position with a focus on Supply Chain Management skills opening in the near future.

Education/Experience:

• Bachelor's degree and eight (8) years of experience OR a Master's degree and six (6) years of experience in Logistics and/or Supply Chain Management related work.
• In lieu of a degree, ten (10) years of logistics/supply chain management experience is acceptable.
• Degree in Supply Chain, Industrial Engineering, Business, Engineering, Information Systems Management, Logistics, Or other related fields are desired.
• Experience in evaluating the entire life cycle of a product but focused on these elements:
  • Provisioning
  • Internal Allocation (sparing quantity and locations)
  • Demand Forecasting
  • Supply Planning
  • Final Disposal (identifying obsolescence)
• Experience providing business case analysis with stated planning variables and sensitivity analysis for different courses of actions for mission support and sustainment decisions.
• US Citizenship is required for this position and the ability to obtain an EOD (Entry on Duty) from Department of Homeland Security.

Responsibilities:

• Analyze and coordinate the logistical functions of ALC. Responsible for evaluating the entire life cycle of a product, but primarily focused on the following elements:
  • Acquisition (funding requirements and contract candidates)
  • Internal Allocation (sparing quantity and locations)
  • Final Disposal (identifying obsolescence)
  • Secondary focus on distribution and delivery as needed to support other DCMS entities.
• Function as the BOD LST Liaison to the product line Divisions, (LRS/MRS/MRR/SRR) to ensure BOD output data/reports properly represents the product lines coupled to the ALC mission.
• Formulate, plan, and execute supply optimization that provide management the information required to effectively allocate resources and execute procurements that provide the greatest return on investment to operational readiness and asset availability.
• Assist with developing models and forecasts for ALC/BOD to determine mission support costs, including maintenance, repair, sparing, warehousing, labor hours, transportation, and other relevant economic drivers.
• Create a Logistical Analysis program that has clearly defined processes and procedures to build out customer requirements, evaluate/prioritize work acceptance, document application development, and regularly re-evaluate product support.
• Provide business case analysis with stated planning variables and sensitivity analysis to provide ALC different courses of actions for mission support and sustainment decisions.
• Establish project timelines, monitor work completion, and provide assistance to other Logisticians to improve project management, breadth of analysis, and communication skills.
• Provide oversight and executive-level management for all contractor engagements under this task order. Represent the contractor at all task order level post-award meetings.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.

Duties and responsibilities include:

• Ensuring both the company and clients adhere to contract/specs
• Day-to-day communication with customers/clients, answering questions, managing conflicts and collecting feedback and escalating as appropriate
• Maintaining up-to-date knowledge of company products and services
• Effectively providing client support and communication
• Facilitating inter-departmental communication to provide effective client support
• Building, maintaining, and strengthening relationships between the company, reps and clients by providing optimal service
• Assisting sales team with identifying opportunities to up-sell/cross-sell services and products
• Identifying internal procedures that adversely affect customer satisfaction and working with internal areas to build consensus and accomplish improvements
• Liaise between customers, contractors, sales reps and appropriate personnel
• Interacting with customers including contractors to provide support and information on an assigned product or service
• Ensuring that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
• Using knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Using knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery
• Being familiar with other product and services to support staff of Client Relation Specialists
• Collaborating with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders
• Performing other related duties as assigned
• Collaborating with regional sales resources to improve their customer service experience
• Escalating issues or situations as appropriate
• Understanding contractor, sales representative and customer perspectives to improve their order experience
• Building relationships directly with contractors, sales representatives, customers and internal staff

Experience and education required:

• 1 to 2 years experience and/or training in this type of work
• High School Diploma or GED
• Strong verbal and excellent written communication skills; strong attention to detail
• Excellent time management skills
• Excellent customer service skills
• Ability to develop working relationships at multiple levels of the organization
• Collaborative team player with the ability to build consensus
• Proficient with Microsoft Office Suite and SAP
• Ability to handle change and ambiguity
• Effective in a fast paced environment
• Ability to be self-directed and motivated
• Ability to work at a focused and continuous pace

The salary range for applicants in this position generally ranges between $56,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

The Paint Specialist silver tapes and chemically strips aircraft; masks, sands and prepares aircraft surface for priming; primes overalls; and prepares aircraft surface for and paints stripes and some overall base painting according to manufacturer's specifications, Duncan Aviation approved procedures, and customer specifications in a safe and clean environment using Personal Protection Equipment (PPE) and fall protection. In addition, this position may perform spray painting; and prepares and completes appropriate documentation and personal training log.

Essential Job Functions

1. With minimal supervision, proficiently applies primers and topcoats using appropriate techniques and knowledge of primers. Maintains pressure pots and paint guns.

2. With minimal supervision, masks and paints stripes per designer debrief and knowledge of paint products and paint mixing.

3. With minimal supervision, identifies areas of aircraft to be masked and/or polished as per designer debrief and also identifies problem areas such as working rivets, corrosion damaged BLE's, damaged windows, etc. for remasking and sanding aircraft using mechanical sanding methods. Demonstrates thorough knowledge of aircraft surfaces and composites.

4. With minimal supervision, masks aircraft and silver tapes aircraft surfaces per manufacturer's specifications and Duncan Aviation approved procedures. Removes old paint with liquid paint remover and pressure washer.

5. With minimal supervision, may paint landing gear, fuel caps, antennas and door frames of aircraft per designer debrief. Inspects painted and reports quality issues to crew leader or team leader.

6. Assures quality for assigned areas through visual inspection and performs final pre-paint prep by blowing, wiping and tacking entire surface to be painted. Identifies problem areas such as fuel leaks, sky-drol leaks, etc. and reports problems to crew leader or team leader.

7. With supervision prepares, signs off and understands various documents for record keeping purposes as required by Duncan Aviation approved procedures and FAA regulations (i.e. turnovers, removal sheets, W.O. Sheets, personal training log, and other work order related documents supporting the review of squawks and expected hours).

8. With minimal supervision, smoothes, etches and applies conversion coatings to aluminum surfaces with acid washes to ensure primers and paint adheres to surface.

9. Performs other related duties as assigned by management.

Job Specific Requirements

* Licenses/Certificates: Man Lift required; Respirator Fit required

* Attendance: Regularly scheduled attendance required

* Physical: Routinely lifts up to 50 lbs.; tolerates products and materials associated with component maintenance; tolerates working in confined spaces and heights above four feet; tolerates standing for prolonged periods of time

* Environmental: Tolerates working in extreme temperatures and noisy environments

Education and Experience

Paint Specialist I:

* High school graduate or equivalent required

* Previous mechanical experience or auto body accreditation preferred

Paint Specialist II:

* High school graduate or equivalent required

* Minimum of one year aircraft paint experience or three years related experience required

Paint Specialist III:

* High school graduate or equivalent required

* Minimum of two years aircraft paint experience required

Available Benefits

* Moving is expensive and hard work! Relocation Assistance is available for those that qualify.

* Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.

* Plan for your medical needs with a Health Savings Account (employer and employee contributions).

* Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed

* Participate in Duncan Aviation's Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments

* Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled

Immediate need for a talented Project Specialist II. This is a 06+ Months Contract opportunity with long-term potential and is located in Cambridge, MA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-06548

Pay Range: $40 - $47/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Role will support improving the way we forecast the resource allocations on projects, internal FTE planning projects, projecting external spend for different projects, actual spend vs. planned spend.
• Reports to the Head of Research Portfolio Execution
• As the Resource Management Support Specialist:
• Business Continuity Support
• Support maintenance of the resource allocation model across Research therapeutic areas and platforms
• Assist with resource demand planning and work package module implementation
• Support tracking of research metrics related to portfolio performance and resource utilization
• Coordinate with Finance Business Partners on budget planning and tracking activities
• Provide regular reports and dashboards for leadership review
• External OPEX Spending Monitoring
• Monitor and track external operational expenditure across Research projects
• Support external vendor and contractor resource management
• Provide insights on external spend patterns and optimization opportunities
• Coordinate with Finance on external spend forecasting and variance analysis
• Resource Planning Support to Research Organization
• Provide direct support to Research teams in utilizing existing resource planning tools
• Support Research teams with data entry, validation, and reporting in planning systems
• Act as first point of contact for resource planning tool questions and issues
• Facilitate adoption of standardized resource planning methodologies.

Key Requirements and Technology Experience:

• Must have experience:- Project coordination, resource management, financial analysis, or related area
• Coordination, monitoring data processes and connecting people to move forward.
• BS Degree + Min of 3+ years of experience
• Bachelor's or Master's degree in life sciences, business administration, finance, or related field
• 3-5 years of experience in project coordination, resource management, financial analysis, or related area
• Strong proficiency in data analysis and visualization tools (Excel, Power BI preferred)
• Understanding of pharmaceutical R&D processes
• Experience with budget tracking and external spend management would be added value
• Strong organizational, analytical, and communication skills
• Ability to quickly learn new systems and processes
• Collaborative mindset with ability to work across multiple teams

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

ESC has an exciting opportunity for an Ecommerce Content Specialist to support our premier beauty client in Bolingbrook, IL. This 5+ month contract role is responsible for creating and enhancing web content to drive traffic and conversion. The ideal candidate will manage relationships with brand partners, gather product content, and ensure high-quality product presentation across the website.

What You’ll Do:

• Create, update, and manage product content including copy, images, video, attributes, and technical specifications

• Partner with brand vendors and internal teams to gather and maintain accurate product information

• Support product setup, updates, and takedowns across the ecommerce platform

• Ensure all content aligns with site standards, taxonomy, and style guidelines

• Apply SEO best practices to product descriptions and metadata to improve visibility and conversion

• Utilize ecommerce platforms (including Mirakl) to manage product listings and content updates

• Identify and resolve guest-facing issues on the website using problem-solving skills

• Maintain strong, collaborative relationships with cross-functional teams and brand partners

• Manage multiple projects and priorities while meeting deadlines

What You’ll Need:

• Bachelor’s degree in Business or a related field

• 1–3 years of ecommerce, digital content, or product management experience

• Strong proficiency in Microsoft Office Suite, especially Excel

• Experience working with web platforms or data/content management systems

• Experience with Mirakl or similar marketplace platforms

• Strong attention to detail, especially in writing, editing, and content accuracy

• Excellent organizational and time management skills

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

• Ability to work both independently and collaboratively across teams

We are changing FINANCE to finance CHANGE!

At Climate First Bank, we're redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services-including solar, residential, commercial, and SBA loans-all designed to power a better future.

With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we're proving that banking can be a force for good. We don't just support environmental and social causes-we're built on them.

Join the Movement

We're looking for driven, mission-aligned individuals ready to make an impact. Our team is made up of goal-setters, go-getters, and changemakers. We celebrate wins, tackle challenges head-on, and push the boundaries of what banking can do.

If you're passionate about sustainability, fueled by purpose and excellence and thrive in a fast-paced and results-driven environment, this is your place.

Now Hiring: Treasury Management Specialist

We're looking for a Remote Treasury Management Specialist, you'll play a key role in delivering exceptional support for our Treasury Management services. You'll be the go-to expert for business online banking clients and branch teams, ensuring smooth onboarding, top-notch training, and outstanding client experiences.

This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and is excited to lead a team toward excellence. If you're ready to combine your financial expertise with a commitment to sustainability and innovation, we'd love to meet you!

This is more than a job - it's your opportunity to make a difference!

Thrive at Climate First Bank

At Climate First Bank, we're not just building a better future for the planet - we're also investing in yours. We offer a comprehensive, people-first compensation and benefits package that supports your health, finances, and work-life balance.

Compensation - In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. To determine the specific salary offered for this role, we consider industry salary ranges, existing salary structures for this job family, background, skill and experience. The total compensation package will be determined based on factors such as position level, experience and other job-related factors.

Health Coverage - 100% Paid by Us (employee coverage, employer contribution towards dependents); includes medical, dental, vision and Telemedicine.

Financial Wellness & Wealth Building - we invest in your future with our 401(k) with a 6% Employer Match and no Vesting Period and Employee Stock Options.

Exclusive Employee Banking Perks - take advantage of our employee only products like our interest-earning checking account, 0% Financing for Employee Solar Loans and Eligible Electric Vehicles (EVs) or our Employee Mortgage Product.

Generous Paid Time Off - rest, recharge and do good with a minimum of 2 weeks paid vacation plus sick time, paid holidays and paid time off for volunteering.

Protection & Peace of Mind - we help you prepare for whatever life throws at you with our company paid Life Insurance, Short- & Long-Term Disability Insurance, Voluntary Life, Accident & Critical Illness Coverage and our Employee Assistance Program (EAP) with free counseling, legal, and financial services.

What You'll be driving as a Treasury Management Specialist

Lead & Support: Guide and mentor the Treasury Management Support Team to deliver exceptional client service.

Drive Compliance & Risk Management: Monitor ACH services for compliance with NACHA regulations, identify underutilized services, and reduce fraud risk.

Client Education: Ensure clients receive annual updates on NACHA rules and regulations.

Oversee Daily Operations: Manage business internet banking, ACH originators, Merchant Capture (RDC), wire originators, Bill Pay, and Positive Pay services-ensuring seamless setup, troubleshooting, and training.

Transaction Oversight: Review and process originated transactions, schedule new payments, handle returns, and balance entries.

Continuous Improvement: Develop and refine procedures, welcome packets, and forms to boost efficiency and minimize risk.

Reporting & Analysis: Create and maintain reports in the Reporting Model System and BI tools.

Risk & Audit Readiness: Assist with risk assessments and ensure successful audit outcomes.

Champion Sustainability: Embrace and promote Climate First Bank's core values, ESG principles, and eco-friendly practices in your daily work.

What You'll Leverage in this Role

Experience: 5+ years in Treasury Management Operations leadership or supervisory roles.

Banking Expertise: Prior experience in banking sales, service, and management.

Certifications: AAP certification is a big plus!

Skills: Strong accounting and math skills, excellent organizational and communication abilities, and proficiency in Microsoft Office.

Mindset: Adaptable, detail-oriented, and ready to thrive in a dynamic environment.

What to expect from your physical environment:

• Remote role.
• Sustained standing and sitting.
• Frequent communication (speaking and listening) in person, via email, text, phone or video chat.
• Frequent use of PC, including typing or sustained attention to monitor.
• Occasional lifting of basic office files or equipment up to 20 lbs.

What to expect from the hiring process:

• Our process follows the Topgrading Methodology - we hire A-Players, follow an in-depth structured process and prioritize transparency and honesty.
• We check credit and background upfront - as a financial institution, mitigating risk is at the center of everything we do. In accordance with all applicable laws and regulations, we conduct credit and background checks as the first step of the hiring process.
• You will learn a lot more about us! Through 3 conversation stages, you will meet key players in the process and have an opportunity to truly get to know us. We welcome questions and transparent dialogue!
• We want to get to know you! You will complete cognitive and personality assessments, as well as an in-depth application spanning your full education and work history - a process designed to help us understand the whole you, not just snapshots in time.
• As the last step in the process, we will ask you to connect us to former mentors and managers for a brief chat.
• HOW TO APPLY:
  • You can easily apply through the official application link. Resumes sent via email or other unofficial channels may be reviewed with significant delays or not at all.
  • All applicants will receive confirmation that their application has been received.
  • We can't wait to meet you! But we often receive large volumes of applications that can significantly impact processing times. We appreciate your patience!
  • We will email or text you with updates on your application and will be alongside you every step of the way!

Equal Opportunity Statement:

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

E-Verify Statement:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

Pinterest is on a mission to improve the comprehensiveness and shoppability of ads on our platform. We're accomplishing this by expanding our advertising demand sources through partnerships with third-party ad platforms and working closely with Agencies and media companies who manage performance marketing budgets.

As a member of the Programmatic Technical Operations team, you will drive the success of Pinterest's programmatic ad products by serving as the primary client contact for deal creation, campaign setup, and launches. You'll troubleshoot technical issues, optimize campaigns for performance, and collaborate closely with cross functional teams to elevate client outcomes and enhance internal processes.

What you'll do:

• 
  
• Act as a key point of contact for clients, supporting programmatic deal creation, campaign setup, and ensuring smooth campaign launches.
  
• Diagnose and resolve technical issues, monitor campaign performance, and proactively optimize to achieve client goals and address problems quickly.
  
• Partner with internal teams (Sales, Product, Engineering) to communicate client needs, share best practices, and contribute to ongoing process improvements.
  

What we're looking for:

• 
  
• 5+ years of experience in brand or performance advertising within a fast growing tech company.
  
• Understanding of programmatic advertising platforms (DSPs, SSPs), deal types (PMP, PG, open auction), and related technologies.
  
• Hands-on experience with programmatic campaign setup, optimization, troubleshooting, and performance analysis.
  
• Familiarity with ad servers, tag management, data integrations, and measurement/attribution tools (e.g., Google Ad Manager, DV360, The Trade Desk).
  
• Ability to diagnose and resolve technical issues related to campaign execution (e.g., creative specs, data flows, latency, tracking, troubleshooting discrepancies).
  
• Bachelor's degree in a relevant field such as digital media or sales, or equivalent professional experience.
  

• 
  
• This position is not eligible for relocation assistance. Visit ourPinFlexpage to learn more about our working model.
  
  

• 
  
• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  
• This role will need to be in the office for in-person collaboration 2 times per week and therefore needs to be in a commutable distance from our Chicago or New York Offices.
  

#LI-HYBRID

#LI-LP1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

AI Ethics Specialist, Standards, Measurement & Governance | Just Horizons Alliance

Join us to define the standards that hold AI systems accountable.

The situation

Just Horizons Alliance is an 18-year-old applied research lab focused on ethics and technology. Our current focus is the AI Ethics Index, a measurement framework for evaluating AI systems on ethics, safety, and societal impact.

We currently have a first version of the framework that is validated and in use. Now we're investing in the next phase: sharper indicator definitions, stronger construct validity, governance processes that hold up to external scrutiny, and measurements that work across domains from education to healthcare to finance.

This is the first dedicated hire to drive the standards and governance layer end-to-end.

What you'll actually do

Months 1–3: Learn the system

Work through the existing L4 indicator library with Sophia. Understand where definitions need tightening, which constructs require the most interpretation, and how the evaluation engine turns indicators into measurements. Start giving developers working definitions they can implement.

Months 4–6: Build the governance infrastructure

Lead the development of a versioning and change control process for the Index. Define disclosure policies. Formalize internal ethical oversight processes. Collaborate with domain experts in education, healthcare, and finance to validate indicators across contexts.

Months 7–12: Drive the standard

Be the person who gives definitive answers on construct interpretation. Manage the L4 indicator framework as a living, governed document. Represent the methodological rigor of the Index in external conversations with regulators, academics, and the organizations being evaluated.

Why this role is hard

You're working at the frontier of a field that does not have settled answers. There is no ISO standard for AI ethics measurement. The frameworks you're building will be contested by academics, challenged by the AI companies being evaluated, and scrutinized by regulators. You need to make defensible decisions under genuine uncertainty, document your reasoning clearly, and communicate it to people who will disagree.

The daily work involves uncomfortable specifics. What does \"sexually explicit content\" mean when an LLM is used in a youth education context—a tutoring app, a storytelling tool, an educational assistant? Where exactly is the boundary? You have to define it in terms a developer can implement and an auditor can verify.

The pace is weeks, not semesters.

You're probably the right person if

You've taken an abstract ethical principle and turned it into something a developer could build or a compliance team could audit

You understand NIST AI RMF or the EU AI Act at a working level — not awareness, but enough to argue about the details

You have external credibility in the field: publications, recognised work, advisory roles, or a title that carries weight

KYC, compliance, or governance experience is part of your background alongside ethics expertise

You work at the pace of decisions, not the pace of studies

You can hold a substantive conversation with a software developer about API behaviour and with a philosopher about construct validity — on the same day

You can read an inter-rater reliability methodology and understand what it means for your indicator definitions

You're probably not the right fit if

Your background is purely academic ethics — you've written and published but never operationalized anything

You need months of research before committing to a position on a specific indicator definition

You're primarily a communicator or writer about AI ethics rather than a practitioner of governance

You're based on the West Coast US or don't work in East Coast US or Western Europe time zones

You see \"working with developers\" as someone else's job

Hard Skills

These are the domain and technical capabilities you need going in — or need to be able to build up fast. You don't need to be an engineer. But you do need to learn quickly, including using AI tools to close knowledge gaps on the fly.

• NIST AI RMF and EU AI Act — working-level knowledge, not awareness. Enough to argue about the details and identify where a specific AI system fails to comply
• Construct operationalization — demonstrated experience translating an abstract ethical principle into a bounded, testable indicator that someone else can use
• Governance documentation — writing versioning policies, change control frameworks, and disclosure protocols that other people actually use day to day
• AI evaluation methodology — familiarity with how AI systems are benchmarked, where measurement goes wrong, and what validity means in a scientific context
• Basic technical literacy — able to read API documentation, understand what a model endpoint does.
• Statistical reliability concepts — inter-rater reliability, aggregation methods, and what it means for a measurement to be valid versus merely reliable
• KYC or compliance frameworks — experience building governance processes that have real enforcement teeth, not just principles documents that no one is held to

What you get

The role: Work directly with Sophia Zitman (AIEI Team Lead) as the person who owns the methodological integrity of the AI Ethics Index. Direct daily collaboration with the development team.

The comp: $110,000

The team: Small, split between ethicists and engineers. Interview panel: Janet Kang and Sophia Zitman.

The environment: Boston-based non-profit (501(c)(3)). East Coast US or Western Europe time zones strongly preferred. Deliberate, rigorous culture.

The upside: You'll have built the governance foundation of what may become the globally referenced standard for AI ethics measurement. That is a genuinely consequential body of work.

Collette is seeking an Inventory Resolutions Specialist to join our Worldwide Operations Team. This is a hybrid role based at headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Inventory Resolutions Specialist is responsible for resolving escalated and complex Inventory related customer requests including but not limited to waitlists, consolidated departures, group inclusion requests or other items that affect the tour. Key areas of focus are on monitoring and ensuring quick turnaround of requests to meet KPI goals, providing exemplary service to travelers and travel professionals, being creative and an out-of-the-box thinker to meet customer needs and having excellent verbal and written communication and persuasion skills to achieve positive outcomes.

Primary Functions:

• Collaborate with the Inventory Specialists, air, logistics and product team to resolve oversold situations
• Creatively resolve and deescalate Inventory customer challenges
• Contact travel professionals and direct guests related to inventory consolidation or vendor/waitlist departure date changes
• Work with the Inventory Management team to strategically identify creative solutions and implement them
• Successfully rebook travelers impacted by changes/consolidation – hitting key KPI goals
• Evaluate and process group allotment increases in a timely manner in accordance with set KPI’s
• Effectively communicate, negotiate and persuade key vendors to increase allotments to meet client needs
• Utilize persuasion and communication skills to influence customer and vendor outcomes
• Regularly communicate with inside and outside sales team
• Liaison with Group Inventory Operations to quickly make promotional materials available inclusive of additional components being added
• Review and act as the lead for the intake of complicated inventory requests of inclusions, back-to-back tours and other components ensuring quick turnaround
• Ensure turnaround time for various customer questions and requests meet or exceed key KPI goals
• Identify and strategize resolutions to improve turnaround time on key customer requests
• Build relationships and collaborate with other internal teams to plan for and resolve oversold situations
• Track and report progress to internal stakeholders using key account metrics
• Participates in special projects or other items as assigned

Knowledge and Skills:

• Excellent telephone and communication skills
• Strong Relationship and networking skills
• Ability to negotiate with customers and vendors for mutually beneficial outcomes
• Ability to handle escalated conversations
• Strong customer service skills
• Strong attention to detail
• Strong interpersonal skills, self-starter and self-motivated
• Willingness to benefit from coaching and guidance
• Ability to prioritize and deliver on multiple priorities
• Desire to continually learn and improve

Compensation & Benefits

We believe in taking care of our team—inside and outside of work.

The pay range for this position is $19 - $23 per hour.

What We Offer:

• Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
• Time Off: Generous PTO, paid holidays, and your birthday!
• Volunteer Time: Paid hours to give back to causes you care about
• Financial Security: 401(k) with company match
• Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
• Career Growth: Tuition reimbursement to help you level up your skills
• Exclusive travel discounts, incentives and more!

Position Summary

REMAX is seeking a detail-oriented Customer Experience (CX) Specialist. This position provides essential operational support to the CX team and plays a key role in ensuring surveys, reporting, documentation, and communications run smoothly. This role builds and tests surveys in Qualtrics, maintains recurring event-survey reporting, manages content on the CX SharePoint site, supports internal communications, and ensures high-quality execution of CX programs.

The ideal candidate is detail-oriented, organized, tech‑savvy, and energized by supporting work that improves customer insight and customer outcomes.

Key Responsibilities

Reporting & Analytics Support

• Refresh recurring reports (e.g., event or post‑interaction surveys) following established templates and processes.
• Perform initial QA on reporting data:
• Validate counts, filters, segments, and date ranges
• Confirm trends look accurate and consistent with prior data
• Distribute dashboards or summary updates according to cadence and stakeholder lists.
• Maintain trackers for survey performance, response rates, and reporting schedules.

Internal Communications Support

• Draft internal update emails, release notes, and announcements related to surveys, reporting cycles, and CX program changes.
• Post communications to SharePoint, Teams channels, or distribution lists.
• Support the CX Analysts with preparation of content for readouts, workshops, and presentations.
• Serve as the primary maintainer of the CX SharePoint site.
• Update pages, upload new materials, archive outdated content, and maintain clean structure and version control.
• Manage SharePoint permissions according to governance standards.

Program Support & Coordination

• Assist with preparation for CX workshops, including journey mapping, persona sessions, and insight readouts.
• Take notes, prepare artifacts, and handle logistics (invites, room setup, virtual tools).
• Maintain CX team calendars, project trackers, and documentation repositories.
• Support ad hoc tasks across the CX program portfolio.

Qualtrics Survey Management

• Build surveys in Qualtrics using approved instruments, applying appropriate logic, embedded data, branching, and branding.
• Conduct end-to-end QA and testing.
• Manage survey versions, change logs, and launch schedules.
• Troubleshoot issues and escalate to the CX Analysts or Director when needed.

Agent Recruitment Resource

• Engage, and build relationships with potential new REMAX agents through personalized, high-touch recruitment strategies.
• Serve as the primary point of contact for candidates, guiding them through the recruitment process with professionalism and attention to detail.
• Conduct discovery meetings, explain the REMAX value proposition, and address candidate questions and concerns.
• Collaborate with the Marketing and Education teams to ensure alignment on recruitment goals and processes.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Data Analytics, Marketing, Customer Experience, or a related field.
• Experience in process design, development and improvement.
• 1–2 years of experience in coordination, project support, operations, research, marketing, or related field.

Skills & Competencies

• Strong analytical and problem-solving skills with a focus on translating data into actionable insights.
• Familiarity with CRM tools like Salesforce or Zendesk.
• Excellent communication skills, both written and verbal, to present data insights effectively to stakeholders.
• Strong organizational skills and ability to manage multiple projects simultaneously.

Personal Attributes

• Customer-focused mindset with a passion for improving experiences and delivering value.
• Detail-oriented and curious, with a drive to uncover root causes and solutions.
• Collaborative team player who thrives in a dynamic, fast-paced environment.

Hire Range/Rate:

$55,000 - $62,000

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX, LLC total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote
• Women at REMAX

RE/MAX, LLC & Motto Mortgage

Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

*As measured by transactions sides

Application Deadline: April 23, 2026