Collette Jobs in Usa

Collette is seeking an Inventory Resolutions Specialist to join our Worldwide Operations Team. This is a hybrid role based at headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Inventory Resolutions Specialist is responsible for resolving escalated and complex Inventory related customer requests including but not limited to waitlists, consolidated departures, group inclusion requests or other items that affect the tour. Key areas of focus are on monitoring and ensuring quick turnaround of requests to meet KPI goals, providing exemplary service to travelers and travel professionals, being creative and an out-of-the-box thinker to meet customer needs and having excellent verbal and written communication and persuasion skills to achieve positive outcomes.

Primary Functions:

• Collaborate with the Inventory Specialists, air, logistics and product team to resolve oversold situations
• Creatively resolve and deescalate Inventory customer challenges
• Contact travel professionals and direct guests related to inventory consolidation or vendor/waitlist departure date changes
• Work with the Inventory Management team to strategically identify creative solutions and implement them
• Successfully rebook travelers impacted by changes/consolidation – hitting key KPI goals
• Evaluate and process group allotment increases in a timely manner in accordance with set KPI’s
• Effectively communicate, negotiate and persuade key vendors to increase allotments to meet client needs
• Utilize persuasion and communication skills to influence customer and vendor outcomes
• Regularly communicate with inside and outside sales team
• Liaison with Group Inventory Operations to quickly make promotional materials available inclusive of additional components being added
• Review and act as the lead for the intake of complicated inventory requests of inclusions, back-to-back tours and other components ensuring quick turnaround
• Ensure turnaround time for various customer questions and requests meet or exceed key KPI goals
• Identify and strategize resolutions to improve turnaround time on key customer requests
• Build relationships and collaborate with other internal teams to plan for and resolve oversold situations
• Track and report progress to internal stakeholders using key account metrics
• Participates in special projects or other items as assigned

Knowledge and Skills:

• Excellent telephone and communication skills
• Strong Relationship and networking skills
• Ability to negotiate with customers and vendors for mutually beneficial outcomes
• Ability to handle escalated conversations
• Strong customer service skills
• Strong attention to detail
• Strong interpersonal skills, self-starter and self-motivated
• Willingness to benefit from coaching and guidance
• Ability to prioritize and deliver on multiple priorities
• Desire to continually learn and improve

Compensation & Benefits

We believe in taking care of our team—inside and outside of work.

The pay range for this position is $19 - $23 per hour.

What We Offer:

• Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
• Time Off: Generous PTO, paid holidays, and your birthday!
• Volunteer Time: Paid hours to give back to causes you care about
• Financial Security: 401(k) with company match
• Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
• Career Growth: Tuition reimbursement to help you level up your skills
• Exclusive travel discounts, incentives and more!

Collette is seeking a Air Operations Supervisor to join our Air Team. This is a hybrid role based at our Headquarters in Pawtucket RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis.

Primary Functions:

• Supervise, train and develop direct subordinates.
• Hold all subordinates accountable in obtaining each of their strategic tactics.
• Evaluate performance for all subordinates and provide continuous coaching throughout the year.
• Compose and deliver year end assessments for all subordinates in adherence to company policy.
• Work closely with retail air staff and client care center to help resolve any guest issues.
• Review and follow up on assignments and resolve problems to provide quality customer service.
• Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner.
• Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training.
• Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization.
• Review air reservations that affect the productivity and proficiency of the department and improve guests' satisfaction.
• Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager.
• Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs.
• Prioritize workload and manage multiple priorities to meet expected deadlines.
• Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy.

Training:

• Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department.
• Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions.
• Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations.
• Utilize Collette Connects to communication announcements, news stories and changes to the organization.

Knowledge and Skills:

• Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs.
• Two years of experience desired, that is directly related to the duties and responsibilities specified.
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Skill in customer service and fiscal management.
• Knowledge of GDS air systems, sales, operations, quality control procedures and reporting documentation requirements.
• Effective negotiation skills.
• Ability to communicate effectively, both orally and in writing.
• Employee development and performance management skills.
• Ability to make evaluative judgements.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to create, compose and edit written materials.
• Ability to develop, plan, and implement short and long-range goals.
• Ability to investigate and analyze information and to draw conclusions.
• Ability to plan and organize to optimize productivity of team.
• Ability to analyze and solve problems.
• Maintains assigned work area in safe and orderly condition in accordance with company standards.
• Comply with all company rules and regulations.
• Performs other related duties as assigned or directed.

Pay range: $43,000 - $58,000

Collette is seeking an Air Operations Group Specialist to join our Air Team. This is preferably a hybrid position based out of our Pawtucket, RI headquarters, three days required in office.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience immersive benefits when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about people. So, what are you waiting for? Your journey starts here.

Job Summary:

Reporting to the Group Supervisor, Air Operations, this role is responsible for securing air for all group passengers and maintaining all air reservations for all passengers booked on their specified tour series assigned by the Manager of Air Operations. The primary goal of a Air Operations Group Specialist is to obtain the best possible air schedule for our clients while meeting the set profit margin for each program. The Specialist is expected to provide a timely turnaround of requests, with the objective of improving customer excellence.

Primary Functions:

• Coordinate all air transportation for assigned tour series based on contracts and group pricing for all group passengers for assigned territories.
• Request air group blocks for groups of 10 or more passengers using existing air contract or negotiating an Ad-Hoc Contract with a carrier with which we do not have contracts.
• Some programs require an Air Series Block be requested once departure dates are set for that tour series. The Specialist will work with the Group Block Specialist and the Inventory Department to determine the number of seats and dates to request.
• Groups of 10 or less must be booked live in a GDS using air contracts whenever possible.
• Responsible for analyzing the air rate obtained and comparing the group pricing to ensure the expected profit margin, driven by the optimal air schedule pricing model. Offer alternatives when the best schedule does not meet this pricing model.
• Maintain air schedules for all passengers booked with air on their tour series. This includes and not limited to ensuring all seat requests are confirmed and meet customer expectations/preferences, submit all special requests, and work all schedule changes to be sure connections are legal and still meet requirements of the tour series.
• Handle any air emergencies while traveler is on tour whenever air needs to be altered.
• Release all air group blocks by deadline set by each carrier. This includes tracking all air blocks for profitability and utilization purposes.
• Proof air manifest 50 days prior to departure, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing for all passengers booked on their tour series.
• Research all service issues and determine the best action for recovery resolution and report back to the Manager.
• Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.

Knowledge and Skills:

• Bachelor's degree preferred, but not necessary.
• Two years’ experience in air operations preferred.
• Skill in customer service
• Knowledge of air operations, quality control procedures and reporting documentation requirements.
• Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
• Microsoft Office program experience
• Ability to work as part of a Team environment.
• Ability to communicate effectively, both orally and in writing.
• Ability to organize, prioritize, and schedule work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to create, compose and edit written materials.
• Ability to plan and organize to optimize productivity.
• Ability to analyze and solve problems.
• Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, and Group Supervisor.
• Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations.

Pay range starting at $22.00/hr

Collette is seeking a Air Operations Coordinator to join our Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

This position reports to the Manager of Air Operations and is responsible for securing air using our airline contracts and accurately calculating the price to the customer for all retail passengers on all of Collette’s tour series. Each coordinator’s goals are to obtain the best possible air schedule for our clients, at a reasonable cost to the customer and provide a timely turn around on all requests.

Primary Functions:

• Create air reservations for all standard bookings in NEO, where the air server was unable to successfully make an air reservation.
• Calculate pricing for all air reservations created to ensure appropriate margins are met.
• Work all special requests made on retail reservations in a timely manner.
• Responsible for proofing all air reservations created by the Air Server in NEO to ensure all standards of quality are met.
• Verify that the reservation was priced correctly according to our contracts.
• Verify that the flights chosen meet all time restrictions on the package our customers are booked on.
• Verify that all connection times meet standards described in our policies as well as each airlines minimal connection policy.
• Request Seat Assignments, Wheelchair Request, Special Meal request or any other special needs with the carriers booked.
• Process Frequent Flyer information over to the airline.
• Coordinate any changes on retail air reservations and provide a timely turn around on those requests.
• Assist with re-protecting passenger’s air due to any schedule changes on retail air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked.
• Research all service issues and determine best action for recovery resolution and report back to Manager.
• Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
• Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Retail Air Team Lead.
• Maintain clean, organized, and neat work environment at all times.

Knowledge and Skills:

• Bachelor's degree preferred but not necessary
• Two years of experience desired that is directly related to the duties and responsibilities specified.
• Skill in customer service
• Knowledge of air operations, quality control procedures and reporting documentation requirements.
• Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
• Microsoft Office program experience
• Ability to work as part of a Team environment
• Ability to communicate effectively, both orally and in writing.
• Ability to include organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to create, compose and edit written materials.
• Ability to plan and organize to optimize productivity
• Ability to analyze and solve problems.

Pay range starting at $19.50/hr